The purpose of my visit was to upgrade my cell phone. Skye was very knowledgeable about all the phones and helped me choose one based on my specific needs. When I came in to pick up my phone, we could not find the correct account number to switch from my previous provider back to Verizon. Skye was extremely patient and offered many suggestions. Once we had the correct number, she helped facilitate a speedy switch. She even did a great job putting on the screen protector! Skye was professional, personable and overall made the experience as easy as possible!

Dakota was very courteous, patient and professional. He was thorough and clear in explaining upgrade options. I felt heard and understood -- Important to retirees dealing with technology. We will be glad to do future business with you.

Been a Verizon customer for a few months and I have never had such a great experience anywhere until now. So friendly and willing to help and take the time to make sure customers were actually satisfied before walking out the door. This will now be my only place to go. Kelly is a shining star in this store ….please don’t ever lose her!!!!

I stopped in because I was unhappy with my provider at the time. I was impressed with this store at the very get go! I was welcomed immediately with a cheerful smile and was helped in a very prompt manner. Kelly was my service representative and I have to say she was the best!! She patiently listened to me explain my predicament with my current provider and before I knew it she had me set up with a new phone, a new smart watch, and a superior service plan with Verizon. Because of Kelly Verizon has earned a loyal customer!!! In fact, I now planon using Verizon for my business as well. I strongly recommend everyone to go see Kelly at the Verizon store in the Kohls Shopping Center, Rochester NH for all your wireless needs!!! Tell her Lee sent you... 🙂

Kelly was amazing. She was able to assist me and another customer at the same time without skipping a beat. She was so pleasant and knowledgeable about all products and promotions. While my information was transferring from my old phone to my new one she also assisted me with pairing my iwatch while engaging in a pleasant conversation. 😊Very friendly staff, safe and clean. I love the new store and set up. So much more space.

Kelly was extremely patient and set my new S21 up quickly like the PRO she is.

Kelly was amazing! She was very helpful and very knowledgeable! She helped us get through all the issues we had. We left very happy with our new phones! Thanks Kelly 😊

Kelley is a very impressive young lady.Full of knowledge . She made what was a daunting process (getting a new phone) a very pleasant one.Shes a keeper

Shane and the crew at Rochester Crossings go above and beyond to care for the customer before AND after the sale. Unlike the Concord store they engage and seem willing to do whatever it takes to keep your communications working. Shane sold me quality items as well and made sure I was aware of all the deals available to me. He’s a great salesman, not pushy, he listens and gives you the information you need to make an informed purchase. The crew were working well together, assisting as needed. There is a great vibe in there. So glad that’s my store. Thank you Shane and company for another great experience.

Kelly was great to work with! She was very professional and quick to help.

Dakota and his new employee (sorry I forgot your name) did a wonderful job.. we felt very welcomed and not rushed. No pressure and very pleasant atmosphere. THANK YOU BOTH SO MUCH ... Dale & Cyndi

From the minute we walked into the Verizon storeto attain a new cellphone, Kelly K. our Solutions Specialist helped us find a phone that meets our needs. She answered our questions in a professional,knowledgeable and friendly manner. Kelly wasefficient during the transfer of data to the completion of the setup, explaining what she was doing whichwe appreciated. We are truly grateful for Kellysexcellent customer service!J.& M. G.

It was great having a local place to go when my phone stopped working. They tried to fix it, but we ended up moving everything over to a new phone, since mine was too old. Shane did everything for me put on my new screen protectors, helped me with the accessories that I needed, helped me pick out a phone that was good for my lifestyle, not just trying to sell me the most expensive one. He also sent me home with some great tips going forward. I definitely recommend this place!

Shane was an angel. He helped to retrieve all of my photos, videos, and voice messages from my momma. She passed away 10 months ago. I lost my phone yesterday and my world was so sad. Losing her last days, her last words, and images was so upsetting. Shane was kind, and professional. His heart was in it and he made my day. He was honest and walked me through everything. And made me feel comfortable. Thank you, Shane Belcher. You will come highly recommended, in my book. The Rochester, NH, store is where I will continue to do business and I will share my personal experience with the world. You made my day.

Kelly did a wonderful job helping me today to get my new phone sorted out and all the information transferred over with my pictures and contactsetc!!

Very professional and helpful staff. Very attentive. All around great service.

Kelly was AMAZING. A good hour and a half of BS but she was in such a good mood the whole time! This girl deserves a RAISE! Thanks Kelly!

Kelly had great costumer service skills. So sweet and patient. New fav Verizon location!

Thank you Dakota for always making the upgrade process seem so easy!

I just upgraded to a new S21. The saleswoman who worked with me, Kelly, did a pretty great job. It took a little while in the store, but that was because she was doing everything possible to get me the best deal. My previous phone was also from this Verizon store and because of the service I will continue to come here for future upgrades.

Was very helpful. Got what I wanted for a phone and was very easy helping set it up.Oh Kelly rocks! She went out of her way to help my mom find a new phone as well.

Dakota took his time to go over everything with us when we were ready to upgrade even with other customers in the store we were not rushed to make a quick decision.

Kelly was very helpful, she even helped an older gentleman get to his Gmail and another couple log into Facebook while waiting for my phone to transfer

The people who work at this store are always so helpful. Theyre friendly, courteous and knowledgeable. I love that they dont try pushing a sales and just give me exactly what I ask for.

Kelly was amazing! She was patient with me and did not try to sell me something I didn’t need. She was super pleasant and helpful! I hope she stays there a long time!

I had to be at the hospital with a sick friend and discovered I did not have my charger. I called, he told me it was in stock and when I got there he got it for me quickly along with a car charger I had put off buying. I was back at the hospital really quickly. Pleasant and efficient.

Excellent Service and all my issues were taken care of. 🙂

Representative was very good and patient with the Verizon corporate who needed fix my account to allow new phone to activate.

Great staff! Very helpful ☺️

Skype was absolutely amazing! Knowledgeable and courteous she helped me out a ton!

Kelly did a great job and was more than helpful. So was Dakota the manager

I needed to purchase an accessory and tablet.Staff were easy to work with and knowledgeable, with the transaction taking place timely so I could get back to work.

Kelly was very helpful, knowledgeable and friendly. Did an excellent job of helping two customers at the same time.

Kelly was very upbeat and knowledgeable. She made our day!!

Skye and Randy was very helpful and knowledgeable in getting us setup with our phones. Thanks

Seth was great to work with as I chose my next phone! It had been almost 5 years since getting a new one and he helped me make my decision with his knowledge and experience. Made it a pleasant transaction for sure!

Kelly did a wonderful job explaining products and presented everything in a very relaxed and efficient manner. The entire staff made the experience enjoyable. Very friendly!

I bought a new phone and it was an incredibly positive experience. My sales person handled all aspects of the installation and set the appropriate billing expectations. She was informative, courteous and polite. Best experience by far.

Kelly, was a great help, very knowledgeable and smart. We took a lot of her time up, and she was patient .

It was a great experience,. Very good service

This is a great authorized Verizon retailer. Both reps that I spoke with Skye and Seth were very friendly and hooked me up with a damn good deal. Theyre better then my home retailers. I hope to do business here again in the future!

I had to do an update and they have always been so happy to help!

Very helpful staff, great people

Both Dakota and J.P. Where extremely helpful and made the whole experience easy and enjoyable. Buy these fellas a nice dinner!

Kelly Krook did an amazing job in busy store by herself took time to make sure everyone was good she is a true asset to your company

The people were awesome. Seth was knowledgeable and patient. He helped us and other guests while never making us feel neglected. Definitely one of the better experiences Ive had at a cell phone store..

Shane was excellent! He did everything he could to make sure I left happy!Verizon itself I’m not happy with! Corporate was awful! For one mistake on my part & they wouldn’t forgive it and move on!

Was warmly greeted without wait. Discussed issue with Seth, he responded without hesitation to solve the problem. Seth showed experienced social skills along with the technical skills he has acquired. He should be commended and recognized. My experience with him today was OUTSTANDING.

Always able to help when I need it, regardless of the problem

Service was great and fast. Shane took his time to help and walk me through everything I needed.

Outstanding customer service. Store phone rang a couple times while waiting for final activation of phone but Skye was very professional and let me know it would only be a few minutes. Great multi-tasker and experience. Would definitely recommend this place for future customers

Kelly understood my needs and tailored it to my phone as well as my wants. Thanks, Kelly!

Randy knew exactly what I needed for my phone!

Every other time I have been in a Verizon store, it’s normally always a hassle and awkward silence. I had Jean as my sales person today and he was very nice and the whole crew interacted in a very nice way.

Got a new note 20 ultra at store across from Walmart but wanted to set up my old note 9 for parents to use. Told them I wasnt totally sure I could do it. They helped with data transfer but not much else. Basically told me I had to deal with customer service to set set it up. Tried to call (endless wait time) hung up and drove to Verizon store at lowes plaza girl at counter had no issues setting it all up, phone works great now.

Shane has been excellent as a business owner who is growing. I needed assistance he has been there constantly giving me discounts and promotions.

Very friendly staff, much easier to work with than the other Verizon shop in town

Lovely enthusiastic young woman very helpful will recommend Verizon because of she

This place is friendly, knowledgeable, eager, and very helpful with helping me save a few bucks on my monthly Verizon prepaid service. In the end, its like getting a month for free in a year with the way I budget for my cell phone and in another year almost 2 more months. Ill sock that away the way I always have to get a new phone every several years except it will take less time now.

Dakota is the man! We had a lot of issues today and I was a having a rough day, Dakota was patient, helpful, had an answer for every question, and helped me go from having a rough day to excited about my new phone and my new plan. Highly recommend this branch

Excellent and knowledgeable customer service! Skye handled a rush crowd with patience, and ultimate professionalism!

Great service. Needed to but a new car charger. Got more than that. Good chat. Answered questions. Helped figure a few things out, even clear ed my charging port for me.

Kelly was exceptionally pleasant and helpful. thank you!

Service was excellent! Kelly was incredibly helpful!

Very helpful, went above and beyond to find the best plan for our family!

Skye greeted me right away, she was very friendly, patient and knowledgeable about the product. She was like a breath of fresh air in these times.

Great service and very helpful through the whole process

Absolutely 100% professional and knowledgeable very happy with the service from skye she was very helpful and polite and professional and just a great attitude all together!!!

Skye was very helpful when I went in trying to figure out what phone would best meet my needs. She went over what the difference was in the phones and I went home with a motto. It was in my price range and it does everything I need it to.

Skye was very helpful and knowledgeable. We got in and out with exactly what we wanted

The people who work at this verizon location are so kind and incredibly helpful. both seth and skye helped me get set up with a new iphone at different times. seth was overly accommodating in fixing a problem we encountered, and had a wonderful, kind, and reassuring attitude throughout the whole process, which given the tricky circumstance, was surprising.on a different occasion, i was able to watch skyes mind move a mile a minute as she navigated helping myself and four to five different customers at once--she wowed everyone in the store with her expertise, attitude, kindness, and efficiency--skye is truly incredible at what she does and deserves all the credit in the world.

Was very helpful setting up my two new devices and explaining the finances, and making sure I was ready to go when I left the store.

Great experience with a super friendly and knowledgeable staff. I am a repeat customer and won’t go anywhere else.

Very knowledgeable and lead me to the right product.

Very patient and precise. No purchase pressure. In todays world a breath of fresh air.

Seth did a great job helping to get all the information from an old phone to a new one on my wife’s phone. It was a big deal for us.

Dakota was the absolute best! I had just had an issue at the other Verizon store in town and was extremely irritated at the service I had received, and the fact the employee looked and smelled like he hadn’t showered in months, but Dakota listened to the problem I was having and within minutes I was on my way with a giant smile. I HIGHLY recommend this store to any other Verizon customers that need help and twice that for new customers so they can receive quality service from somebody knowledgeable and aren’t scared away from Verizon as a whole.

Skype was an awesome customer service associate. She helped us with our phones and gave us advice on which one to chose. Very knowledgeable and she was very nice.

They are always very helpful!

Considering all of the road blocks my experience was really good.

Kelley was great to work with and helped me fix problems that I recently had with a former employee at Verizon

Best Customer Service! Dakota helped me get my phones switched over from another carrier. It was not an easy task. He never gave up and everything was taken care of. He went over my new billing with me and made sure I understood my new plan. I highly recommend this Verizon store.

Skye was very knowledgeable and very helpful. We needed a lot of information and steps to be done to switch multiple phones. She was patient and knew exactly what to do to get it all done quickly. I would highly recommend her.

Excellent no pressure service and listen to customers needs. Had bad experience at another Verizon store and came here to have them fix issue created by other store. Problem was fixed in 15 minutes!! Highly recommend this store, much more pleasant experience!!!

Go to corporate down the road. Never in my life have I seen an authorized retailer charge an in house activation fee for an upgrade. Bad enough Verizon charges you the 40 on your bill. This is ridiculous. They charge their own customers activation fees but not people who come in with phones they bought online. Will never shop here again.

It was awesome to deal with the new version store in Rochester NH.

Absolutely loved the service, thank you for you time

This place is very helpful. I come here vs the other Rochester location because of their professional attitude and friendliness. Although they are not a Verizon corporate store they will try to help you with every single need and make time for you. I cannot emphasize enough of the friendliness even if you are coming in 10 minutes of closing. Great store great employees and they have everything a corporate store has!

Very knowledgeable and able to answer all my questions and concerns. My 3rd upgrade and always return to this store.

I got myself in a pickle when I thought I wanted to leave Verizon and I stopped by to see if anyone could help me fix the mess I caused. Lucky for me Dakota was there to help me out. Pleasant, professional and extremely knowledgable. I really lucked out !If you need help this is where you want to go.My assumption is that a sales experience there would be equally successful.Thanks, Mike

Skye was very helpful! She was easy to speak with and made purchasing the new phone a breeze. Lovely personality. 😊

I was having technical problems with my 3-year-old phone. I was able to confirm the issue, agree an excellent solution, execute it, and leave the store with a coat-effective solution. The staff is friendly and professional. Top notch experience.

Not even a Verizon customer. Was picking something up for a friend. Great customer service!

Skype was very helpful! Thank You Skye!

Thank you Seth! You are a very nice young man!!

She was very nice

Great, quick service. Answered all questions and had resolutions for any problem.

Skye was amazing and super helpful when I went in to buy my new Samsung galaxy note 10+. She never pushed anything on me, which is a huge thing for me! I love my new phone, thanks Skye!!

I just went for a simple protector replacement and Skye told me all about Black Ice liquid protector and it is working out great.

Drew Boy was very helpful when upgrading a current phone to a newer model, however, failed to tell me about a “$40 Upgrade Fee”. I was surprised to see that additional $40 charge at the end of the sale when I was signing my life away. He apologized and assumed I was aware saying Verizon has had that fee for a long time. I simply do not understand why Verizon would charge almost $1000 for a phone and then have a “$40 Upgrade Fee” on top of that.