Service & amount they charged was great, AT FIRST ! Once I saw my lens were dusty & went back to see if they can do something about it, they told me basically NO! They didn’t have the audacity to even look at my phone! So I went over the apple store at East view and they took a look at my phone. They told me glass was left in my lens. So basically it was there fault my lens were dusty & they didn’t even wanted to look at it knowing I was just a customer ! I will never go back there again ! You guys need to have better customer services when things go down the drain !

I needed a battery for my iPhone8. The service was fast, very professional, super friendly and all at a reasonable price! Definitely will bring more equipment in for repair!

I was so upset my phone wouldnt charge and the staff resolved my problem in less than 2 minutes. It was such a relief. I use my phone for business and I left with a big smile on my face. I recommend this amazing place.

Very nice to work with. Taking great care with my phone and got it fixed quick. Highly recommended

Nice guys. Helped me when I was in a jam.

They were just awesome! Fixed my daughters iPhone in an hour! Amazing service and worked quickly!

The service is excellent. The repairs are done well and with care. Very impressed!!

Quick fix of a broken camera lens for my iPhone 8 Plus. Dropped it off and was told it would be ready at 1215 and it was. Reasonable price and took pics the very next day Very sharp as you can see.

Ive been to the Rochester fix in a zip a couple years ago to get my screen fixed and they were fantastic. They gave me a great price, and it was super fast. Super professional and well done. Very personable as well. I just stopped in today to get my charging port fixed and in a matter of minutes they cleaned it up and its working fantastic. They were absolutely phenomenal and didnt even charge me for it! I was so utterly grateful. I run an online video business that I NEED my phone working optimally for, so having this taken care of so quick was sooo incredible. I would recommend this place in a heartbeat. If you need ANY repairs done I wouldnt recommend going anywhere else!

It seems like it would be a good place to take your device for repair. They were unable to repair my cracked phone screen due to them not having the part(s) in stock.

Fixed my ps4 quick an cheap works better than it has in years always call them when I run into a emergency with any of my electronics

WOW They are great! I needed a new battery in my tablet ASAP- I use my tablet for running my Long Arm Quilting machine and needed a quick turn around - another repair place said it would take a week plus - Fix in a Zip ordered the part and fixed it in less than 24 hours! They are friendly helpful courteous and understood that I needed it quickly! FANTASTIC people and service!! When I picked up the tablet they replaced my cell phone battery in 10 minutes too. It doesnt get better than that!! I will only go there for my repairs from now on!

Extremely fast service, low prices, but beware! The screens used in repair may NOT be the original screen. I had my iPhone X repaired, only to realize later that the replacement was NOT in fact the factory OLED screen, and experienced screen ghosting and generally worse display performanceI would HIGHLY recommend this shop for quick, cheap screen repair. However, make sure you understand what you are getting. I personally would have preferred to spend the extra money at the Apple store if I knew what I knew now, as I really value the higher spec display

Repaired phone screen in 20 to 3p minutes, works great!

So I broke my phone a couple days ago and I am not from the area, my son is currently hospitalized at UofR so there is no way I could go without a phone right now. I was recommended to these guys, and I had the best experience. The guy who helped me out, his name is Nick, was super quick to find me a phone that I could use for the time being. I cant tell you the amount of relief I felt from such a thoughtful and generous person. If you need your electronic items fixed Nick can either fix it or guide you in the right direction to get it handled. I would definitely recommend this shop as they are hospitable and very knowledgeable in their profession. Thank you guys again, Nick you and the crew are amazing, keep up the great work!!

I went in with my phone not charging, they took it in and fixed it in a matter of seconds. Highly recommend, I have been to many computer or IPhone fix places and this definitely is the best bang for your buck. By far the best experience I have had with a consulting/ repair shop. Will definitely be coming back for any tech issue. It was so nice where they take a look at your product and dont charge you $200 to just look at it. 20/10 would recommend to go back to again.

They did a good job actually repairing my broken phone screen -- thats the only reason I can give them more than one star. I called around initially and they quoted me $89 plus tax to fix the broken screen on my Samsung phone, a price $30 less than their competitor. The reviews seemed ok, so I stopped in. Upon arrival I was told the price was $129, and the person I talked to at the register flat out refused to budge on the new stated price. I begrudgingly accepted since it was still $10 less than the competitor.After providing a down payment for the screen that needed to be ordered, I was promised a call when the part came in, but of course had to call back to inquire. I was told over the phone I could stop by for 1 hour service as long as I got there an hour or more before closing. I stopped by 1 1/2 hours before closing but was told it was questionable that I could get the phone fixed by the end of the day because their one Samsung technician was currently working on another phone. Understandable, but it didnt live up to what was conveyed over the phone. Phone skills leave much to be desired.

I took my iPhone in because it wasnt charging. Nick knew right away how to fix it and did. A great guy - high integrity - honest. Generous with his time. Would never take any of my phones, or computers to be repaired anywhere else. Solid 5 stars all day long. Thank you Fix in a Zip.

Nick boringbeanz was really unhelpful but Tim’s cool

We were taken care of right away. they did a great job on my laptop. very happy with this place. highly recommend,

I took my sons phone in with a shattered screen. The staff was friendly, professional and informative. There was one person in front of me for a repair, so he said it would take @ 45 minutes to replace the screen. When I came back an hour later, the phone was repaired like new. I paid and left. Easy. No hassle. Would definitely return if I needed another repair. Thanks Fix in a Zip!

Very sketchy and very rude...STRONGLY do not recommend this shop. So here is the story: I went in to the shop to replace my cracked iphone 11 screen knowing they do not use actual Apple parts.. which I was fine with knowing they do it lightly cheaper than the Apple store. They said there was a lifetime warranty that came with it, so I wanted to understand what was covered under this...as they said if it is your fault it is not covered. I wanted to know what situations would occur they would consider the damage not my fault. After asking this question, the manager came over and said Listen, if you dont want to use us just go to the Apple story. I was quite stunned by the rudeness as I was just trying to gather the information on the warranty. This shows they are not trustworthy (and extremely rude). I did not want to risk saving a few bucks for these a holes...ended up going to the Apple store at eastview and dealt with actual decent people with the trust of Apple. Moral of the story: Dont give these aholes your business.

Really good staff and great prices fixed a couple devices

I was very impressed with everything. A friend sent me here to have my battery replaced in my IPhone. 15 minutes later it was done and they also threw in a new screen protector because mine was damaged. I will be telling my friends about this place!

Great and fast service

I dropped my iPhone XR for the umpteenth time and broke my screen. I looked up places to get it fixed and found Fix in a Zip, it was done very quickly and I highly recommend them.

Brought my IPhone in for a new battery and other issue. I had no appointment. The tech was very knowledgeable and had it fixed in 30 minutes at a reasonable price.

Helped me figure out why my phone wouldnt charge for free which was super nice of them. Very professional, knowledgeable, and kind. Thanks!

My screen replacement, although not in stock, arrived in one day! They installed it quickly and even advised me on the cost of replacing the entire phone, if I chose. Finally, they passed along a website I could refer to in the future, should I want to pick up a new phone without paying inflated prices from the carrier.

Two weeks ago I brought my iPhone in for a screen replacement. The price was better than competitors and they did a great job. Fast and friendly. Today we took in my husbands iPhone to replace the battery. Again, they were great to work with and had it done quickly and the price was really great!

Best repair service I’ve ever had! Only took 45 minutes - 1hour for them to finish. 10/10 would recommend

Super fast service. Would recommend.

Very good service however, not sure what else was done to the tablet once they were given the PIN to access the system to test the new screen.

Charger tip broke off and stuck in the IPad charging port. Had the IPad good as new the next day for a very fair price.

FIZ was courteous and professional. I am also delighted with the quality and craftmanship of their work.

Replaced my phone screen-was ready when they stated and is like new. Will use again if need be.

Took my ipad in to get screen replaced At first was a little worried they would not be abel to fix it but they did And after a few Days The screen is falling off cheap glue and u can feel a thic edge where the home button is definitely not worth the price i paid Update when back to get it fixed and my screen is falling off again

Very professional and did a fantastic job in a short amount of time. good prices too. i highly recommend.

Iphone 8 plus screen replacement. Perfect install looks 100% factory. Definitely a go to place for phone repairs.

I needed a new battery for my Apple Watch and only apple would look at it but wanted to charge me basically the cost of a new watch. Then I found these guys near LA Fitness next to Abbott’s Cusrsrd.They had it back to me the next day m cost was very reasonable. Even have a signboard with rates for certain common repairs posted. So hard to find a reputable outfit to fix any apple product. 5 star rating

I went to them after I spilled water on my laptop and was worried about potential water damage - they were so kind and helpful, as they immediately took apart my laptop to check for damage free of charge. Especially in light of college being online & the consequences of a broken laptop, I really appreciate their work & 10/10 would recommend stopping by for any computer repairs

Nick helped me out of a jam today that no one else in the area could. He was super helpful, professional and had exactly what I needed. Id go back to him and the store in the future. Thank you!!!

Very reliable and very fast. Intelligent and skilled workers who were also amiable guys. Fixed a broken screen on one phone and a burnt out battery later and the phone works perfectly now! Would absolutely recommend these people. Ill go here for all of my electronic repairs since the experience has been so great.

I had a problem iPhone with multiple issues. After addressing the first screen problem, they discovered an additional charging problem which we decided not to repair because the value of the phone was not worth additional cost of repair. After it was all said and done, they didn’t charge me a cent.

Repaired iPad screen. Did a great job. Just wished they called when it was done. Would use again.

These guys make sure you are satisfied with your repairs before you leave. They are very open and forthcoming; extremely customer focused. I would definitely return again should the need arise.

Quick turn around, great price. Fixed my sons IPad and helped me avoid having to buy a new one :-)

Had to have an iPad screen replaced after the kids decided to sit on it. They were great! iPad is in perfect working order and they were professional. Would recommend.

Neeeed my iPhone XR screen replaced. Most places wanted $200. Brought it here where it was cheap, quick, and warrantied from defect. Will highly recommend them!

I went in with pretty cautious expectations. I couldnt have been more pleased. Your people were very knowledgeable, helpful and friendly, the service was very fast and the pricing more than fair. I would go back again and Ive already recommended you to a friend who needs laptop service. Thank you.

Fixed my iPhone screen, ordered part and two days later my phone was fixed. Excellent job

Go my screen fixed today. Quick! Easy! Highly recommended!

Great price and fast complete service.

I am 100% VERY HAPPY....I shopped all over Rochester and they had the best price and are very accommodating. I am very FRUGAL with my money and trust me they are the lowest. I called 6 places. The quality of the parts and service are as CLOSE to Apple as you can get. Ill be back for sure. Clear the FIREPLACE MANTLE guys you deserve an award for BEST smartphone repair shop in Rochester New York

I had fixing a zip repair The broken screen on my Pixel 2 XL, and add a new battery considering its an aging phone (lithium ion batteries tend to start losing their longevity after about 2 years).The new battery has already made a world of difference, and in my opinion the screen they replaced it with has better color accuracy and is brighter than the OEM screen. To top it off, they got the job done in about 30 to 40 minutes, and cost $100 less than the manufacturer preferred repair center.These guys are great!

Very fast service! Thought I would have to leave and come back but instead they gave me coffee I waited a little bit and was very happy not to have to make two trips. They also gave my daughter a student discount and a added protection by given her a screen protector. I would and have recommend this place to anyone who needs phone repairs. Thanks

Great experience! Great price. Very fast turn around as well as friendly customer service.

Start to finish was less than 48 hours from first call, to drop off and pick up. Everyone was professional and knowledgeable. Not to mention friendly. I hope I dont have another accident with my Ipad, but if I do, I sure know where to go.

We had an iPhone 7 screen and battery replaced. The price was very fair and the service was completed in under 45 minutes. Great job! Highly recommend!

Excellent service and quick repairs! Highly recommend. They have fixed my daughters cracked phone screen, replaced her laptop screen and most recently cleaned her laptop after it stopped working.

VERY CHEAP QUALITY SCREENS. Don’t waste your time getting you’re phone fixed here go to apple and pay $50 extra and get a good quality screen that won’t glitch and type random keys and open random apps. There screens are warped and very fragile will crack in your pocket!!!!

Really fast, great service. The employees are top-notch. Cannot say how great this place is. I had both my screen and my battery of my iPhone replaced here and am 100% satisfied. Way better than going through Apple. 10/10 recommend

Friendly, professional and fast service repair for a cracked iPhone screen. Price was way more affordable then apple store and no need for an appointment like apple. My daughter and I were impressed. Highly recommend this establishment.

Went in to get a repair. They had the necessary parts and I was a first time customer. Had to fill out a quick waiver and I have my phone over. They were done with it in 20 minutes and I was out with a new screen. I got the first time customer discount (10%). It was 79$ (after the discount) to fix glass screen of iPhone 6s. Its not a perfect fix but it has been just fine. Its like I have a new phone. The glass isnt as sensitive to touch as the original iPhone glass but its manageable. Good service and friendly staff. I recommend going here for service.

My second experience at Fix In A Zip and pleased again. After taking my phone for a swim over NYE they were able to quickly assess the condition of the phone, make the necessary repairs, and have the phone back to me in a few hours. Very reasonably priced and MUCH less expensive than a new phone!

Quick and awesome service. A front desk chap was very helpful and patient with me when explaining my iPhones cracked screen. Good price to repair it. They fixed it a few weeks ago and its screen is still working firmly today. Cheers. Highly recommended!

Just got two iPhone screens replaced. The guys were very helpful and professional. They even were able to replace my camera with a used part from another phone and did not charge me. To top it off, I wanted to be able to use my pop socket from my old case and the guys removed it and added extra adhesive to make sure it would re-stick! Thank you guys!

Good service, they have great timing, piss poor attitude from one of the workers.

My Galaxy S9 screen was replaced in the time frame I was told for the cost I was quoted. In addition, there was a cost of replacing the back cover of the phone as they said in removing it to replace the screen it may break. With my phone this was not the case due to the willingness of the technician to remove it with care.Will recommend this place to anyone.

We brought my girlfriends phone into these guys to fix the screen. They are great, super fast and friendly. She left there feeling like she had a brand new phone.

Fast expert service at fair prices. I brought my phone in for a battery replacement and they also replaced the screen that had a tiny Crack. Good guys!

Customer service was great fixed my phone so fast I didn’t even realize it even though I ended up breaking it again by my own doing lmaaao it was definitely spotless and scratch free when they fixed it for me and at a decent price so yes I will be getting all my devices repaired here ‼️

I called in the morning to schedule an appointment. Kristin the manager told me I can just come in to get my charging port on my iPhone fixed. Made it after work and the gentleman had it cleaned up for me and did not have to install a new port. Another gentleman encouraged me to try out a few of the cases and I ended up going with his advice. Store was immaculate as well. Great products and a friendly staff. I will be back no doubt about it.

Quality work in a pinch. Walked in with a broken LCD and broken glass - walked out 45 minutes later with a working phone at a reasonable price.

Was just here to fix my cracked screen and Nick and Tim were great! Tim fixed my phone “in a zip” before I had time to pick out what case I wanted to get! 👍🏼 He even showed me everything inside my phone which was cool! Nick was very knowledgeable about the products and getting the most bang for your buck! Prices were definitely great and quality appears to be great as well! Glad I chose this place over apple! Plus I like the screen protector deal $20 bucks for the tempered glass and if it needs to be replaced I can go back and get a new one put on, 🤷🏻‍♀️ Can’t beat that PLUS an otter box came to only $15 with the case/screen protector deal... so $35 total to protect your phone!!! Great deal!!!

They fixed my iPhone screen much faster and cheaper than the Apple store. Can’t wait to break my phone again so I can pay them a visit.

Quick work - good price and customer service.

The staff was pleasant and informative. The cost and speed of my repair was exceptional. if I have any issues in the future I will have no hesitation on where I am going...

Fast, friendly, and an inherently sustainable business model. The staff was understanding and even gave me a small discount when I told them how I had broken my phone during a volunteer project. Definitely a place Id go back to, nice and close to other businesses and restaurants so theres stuff to do while you wait.

I wish there was a zero star option. I’ve had my iPhone for almost two years now and all I can say is that I’ve had to replace my screen twice now with Fix in a Zip and now as I’m writing this I will have to do so a third time. The original iPhone screens must be more durable because when I send my phones back to Apple as I have in the past the screen lasts for at the very least a year but with Fix in a Zip my phone screens have been lasting less and less, the first time it lasted seven months and now it’s lasted one exact month since my last replacement. I would love to send my phone back to Apple but with my current schooling and work I would be waiting weeks which isn’t acceptable so I will be forced to return here, but if I can suggest anything it is that this place needs higher quality screens that don’t cost pennies overseas if they’re going to charge the same rate as Apple repairs. Very angry

They were very nice and the place was trendy. Enough for me to want to do some portraits there with clients :) Fixed my sons ipad screen and at a good price.

This the second time I came here and I am so pleased with how friendly and fast and helpful it’s always been for me! The price was amazing and I will literally recommend this place to all my friends and family!

Good, fast walk-in service on my shattered iPhone 7 screen. Options well explained, and price is reasonable. Only complaint is that the tempered glass add-on doesnt respond so well with the touch-screen winter gloves. Otherwise, works fine.

Had new battery for iPhone done. Took less time than they said has been a few weeks now and everything is great. Super nice staff, I can’t think of a single negative things to say about this place

I brought in my iPhone 8 plus - plug was gummed up. Apple did a poor job of cleaning, these guys fixed it in a jiffy, for free. For a cracked screen, definitely I would go here and save my self $30-50 over the Apple store.

Their service is very fast and their very knowledgeable they did a great job on my ipad the top glass was broken. I had asked them a question on their website about if they fixed beats and he said no but that he would check around for places that did and he would text me if he found a place. I have never had a business ever do that for me I would definitely recommend this place.

A+. Im so happy I found this place! I broke my Apple watch screen and was very upset and worried that I would have to pay $199 at the Apple store and/or Best Buy. Luckily, the guys at Fix In a Zip were super professional, fast, and fixed my Apple watch screen for more or less than half the price. Great job guys!! THANK YOU!!

Quick service, honest, and friendly. Cheaper than the other place I went to by far and lifetime warranty on the screen to boot!!I cracked my aftermarket screen and brought it to Fix In a Zip. Not only did they have me in and out in no time, they also fixed the botched replacement job the place in Greece did. Also we’re honest and have a guarantee on the new screen. Never going anywhere else again!!

I was impressed and extremely happy with the friendly, helpful staff, the fast service, and the reasonable prices. Far better than any experience we have had at the Apple Store.

Called today to have my phone fixed. They said I could drop it off around 2 pm. I get there early as I was in the area and dropped it off. The new battery was in and the phone was ready in less than an hour (before the original drop off time). It was a quick fix and they were all very friendly.

Service was great! My phone screen was fixed quickly and I left feeling like I had a brand new phone!

Had my ps4s disk drive replaced they had it done in a day and everyone I spoke to was courteous

The associates we’ve encountered are very friendly and educated. Capable of giving accurate estimations of what needed to be repaired, the time it would take, and the cost.Their equipments and store layout are all updated and modern. And they do take apple pay.We been there twice. Our first time was for a minor crack towards the top of the screen, the repair took 30 minutes. Two days later, we came back with the same phone, completely smashed after being dropped from a roller coaster. They somehow managed to fix it within 2 hours for the price that was only $10 more than the previous repair.They are capable of completing the order in or before the estimated time, and their prices are quite reasonable.

Quick help. Installed different screen color than I requested. But very quick and easy. Thank you.

Great and very professional service. Fixed my dead galaxy S4 that has charging port and firmware issues. All the staff members were very professional and very friendly. They were knowledgeable, explained me the problem and gave me great advice. They fixed my phone at very reasonable rate. Highly recommended.

What a wonderful place! I had a shattered screen on a Motor Z phone. I traveled 45 minutes to have Tim fix it. Very professional and friendly service. Phone looks brand new! Only took about 45 minutes to fix. I would highly recommend Fix in a Zip to anyone needing screen repairs.

Fast, responsive and inexpensive. Great initial experience. I will be a return customer for any appropriate need. Thanks so much!

Needed to replace cracked screen on iPhone 7plus and bing, bang, boom it was done within an hour. Phone has been working fine for 2 weeks now.

Nick was awesome, fast service, kept us updated on progress....Great!

Always fast, courteous service. Friendly and so far have fixed many of my familys phone screens without any problems