I just wanted to take a minute to rate my recent experience at Rochester Volkswagen. As you can see I gave it a five star. This was a very smooth process from the beginning to end. My salesman Sam Castelli did an amazing job. Very professional and genuine about everything! Really thankful for all the information he gave me about my car.
I had a terrific experience purchasing a car here yesterday. Although I was looking for an inexpensive, used car, salesman Demetrius treated me like a million bucks and would have rolled out a red carpet for us if they had one- allowed my boyfriend and I to browse at our own pace and take time looking over and researching cars. We had a great conversation outside of cars as well. No pressure whatsoever. They had a great selection of affordably-priced used cars. We drove home in a new-to-us Passat and the team meticulously detailed and cleaned everything in the car while we were finishing paperwork. They were completely transparent with the car fax and mechanics inspection completed upon trade-in. Truly a five-star experience.
Hands down the best experience trading in for a Volkswagon. Salesman Aaron Bianchi was authentic, friendly, and reasonable with not only what we hoped to accomplish, but the fact we had our toddler with us through the entire process. He moved at the pace we wanted, engaged in great conversation beyond the purchase of the car, and explained everything thoroughly. All the other staff was welcoming and friendly...especially the Business Manager, Stephen, as well as Megan. This place is family friendly and down to earth. Id drive 3 hours round trip to use this dealership again in the future.
Steve Hlavka was wonderful! I worked with Steve to help a family friend from out of state get into a beautiful 2019 Arteon SEL R-Line. Steve was super responsive via phone and text, even after-hours, and made the entire process quick, easy, painless, and transparent. The car was ready (and clean) when we arrived, and paperwork went smoothly. Thanks also to James (Sales Manager) - they both took great care of my out-of-state family. Great experience all around! Im happy to send others to Rochester Volkswagen. :)
Nice place to get car worked on. Great service
They notified me that service should be scheduled. Call for an Apt and got right in. Initial Service, oil change and inspection was completed when t hey said it would be. Service was great and customer service relations was excellent
I came in really not sure what I wanted. I certainly wasnt looking for what I got. The staff really took care of me and steered me in the right direction. I really enjoy the Jetta and the MPG! And, its sharp looking car too.
Excellent Sales and Finance staff. Very attentive and efficient though the whole buying process.
Great car dealership. Highly recommend.
Best VW dealer in MN! Techs very sharp, courteous staff. They always treat everyone great, no matter if you are spending $10 on parts, or $80,000 on a car.
I was driving from Florida to central Minnesota before Christmas when my GTI started missing. I limped in to Rochester Volkswagen where they listened to my tale of woe and ran diagnostics on the car. In less than two hours I was back on the road; exceptional service.