Waiting time was a bit long because the location was very busy that day. However, I can see why. Once the car had a brief inspection I got the exact price quoted in the website. It was a very easy process.

Service team was fantastic in handling a unique request. I’m from Maryland and needed to be in Rochester unexpectedly. They were able to coordinate with Maryland location to get paperwork signed. Remarkably easy experience. Grateful to both Carmax teams!

I received an online quote. I scheduled an appointment and took the vehicle in. They looked the vehicle over and gave it a quick test drive. They honored the quote and gave me a check right then and there. Couldnt have been easier!

The dealer who helped us out was amazing - he was attentive, answered all of our questions, and was able to get us what we needed easily. It was easy to do my appraisal, test drive some cars, and complete the sale of my car. I didnt feel any pressure in any way, just supported.My only concern was that there were many customers in the building without masks on. This made me uncomfortable as an immune compromised person, and Car Max should require masking in order to make the experience as safe as possible for all customers.

Fantastic experience. Gave me a great price on my truck. The entire deal was done in under 2 hours and I walked out with a check. You would be crazy not to consider this company if you are looking to sell a used vehicle. Very friendly people too.

Carmax made the whole process of selling my vehicle very seamless. The associate I was working with was very professional and had me in and out really quickly with a check in my hand, I couldnt have asked for a better experience.

It was extremely easy to sell my car at CarMax - there was never any pressure and sales people were kind, informative, and easy going. Waiting room was comfortable and had good WiFi while I was waiting on my appraisal. Definitely would recommend!

Darrell was excellent in assisting us. We got the same quote that we were offered online with no hassle what so ever. Process was extremely easy. I will recommend Carmax to everyone!!

Our experience was great. When we arrived for our appointment we didnt wait long at all when your representative came to greet us. The process went very smooth and we walked out with a check for our car that we were very happy with.

Daequon was very knowledgeable and courteous throughout the entire process, he made the transaction actually enjoyable! The offer was amazing, I wouldn’t have received much if any more money had I gone through the hassle of selling my truck privately. No games, no nonsense, straight forward transaction. I will definitely consider selling another vehicle to Carmax. Great job!

CarMax overall was a wonderful experience. At first I was reluctant, buying a car from another state, having to invest in a delivery fee, without seeing it. I could not find the car I wanted locally, it seemed CarMax was the best solution. After studying reviews of other on-line car dealers, I decided I would go with CarMax, they had the best references, sold the most cars in a year by far.CarMax’s process was flawless, see my experience below:Find the car you want at CarMax.com then;1). Press the field that reserves the car to you, enter your name, phone # and email address, then submit. Now no one can purchase the car its N/A (not available) on line to all others seeing it for 7 days.2). They call you right away from GA.3). Takes about 30 minutes to qualify over the phone for financing and/or you can use your bank. They asks questions on whether you want new plates or plate transfers, a car trade in you may want to do, etc. They will email your questions about the new used car to the CarMax store its located at like, does it smell? how is the tire rubber? Any dents/scratches I can’t see in the on-line pictures? Does it run smooth? Shimmy? etc. and they get back to you. Then you pay the delivery fee on a credit card.3). Wait for your car to arrive at the CarMax store near you. CarMax will notify you when it arrives.4). Walk in their store, pay for the car and drive away.The positives: they fill the gas tank and change the oil. I would shop at their store any time. They have all kinds of cars imaginable and they are coming and going out of the store all the time from people around the country doing what I did.The negative: they do not detail the car they just wash and vacuum, no wax.

I obtained an online offer for CarMax to purchase my vehicle. I met with a representative who inspected my vehicle and confirmed the original offer. I walked out with a check for the full amount within an hour of my arrival on site.

Prices are good and they offered me a fair trade in on my vehicle. But, it seems to me they dont have any sales people. Ive never gone into a dealership and had someone tell me there was an hour wait. Usually salespeople are chomping at the bit for customers.

I honestly had the best experience with car max than any other dealership. They were very open and honest about the cars they sell. Their customer service is some of the best Ive ever experienced. And everyone was super nice and friendly. Definitely would recommend going to see them when looking to purchase used vehicle!

Bob was great and it was truly no hassle. The quote that was given to me online was honored and we were done signing paperwork in less than two hours. If they werent as busy bob would have gotten us taken care of sooner. All in all great experience and hope to do it again in the future.

Excellent overall experience! The entire vehicle transaction process, from start to completion, is very well thought out, efficient, and transparent. Additionally, all employees are courteous, professional, and a pleasure to interact with. A differentiated, trusted, and enjoyable car dealership experience. Highly recommend CarMax to anyone and everyone.

Negatives: They were not ready at my appointment time. They were about 40 minutes late.Positives: Clean place. The gentleman who we worked with was pleasant, professional, and he new what he was doing. Not a minute wasted. I would do this again in a heart beat.

It was clear, simple and fast! I did my quote online and it was appraised for the same exact value. We immediately accepted our offer, it was the best decision we made for our family.

I had a great experience from the phone conversations and in person. The facility was clean and very spacious. The greeter was kind and professional. I had a wonderful time looking for the SUV that would fit me best. I’m a proud customer and most definitely I’ve told many of my friends about Carmax.

The call center set up our appointment incorrectly. They assured us they cha fed it, but when I went into the store they said I didn’t have an appointment and that the wait time would be 3 hours. Staff at the store proceeded to tell me that they don’t like how the call center does business (I don’t care). They were able to purchase my car in 1.5 hours instead of 3, although that still didn’t satisfy my appointment dilemma. The sales person was clearly new to the company. He was friendly, but not knowledgeable about the basic forms and/or the process.

I have sold 3 vehicles this year thru Carmax and every experience was wonderful... Had someone different every time and they were always great, friendly and courteous. You have a well oiled machine and works very well.

This was the first time I looked for a car online and found Carmax very easy to deal with.

All good. Your young salesman Jimmy is a very good employee. He will go far in life, with his good work ethics and straight forward approach. He will move up the ladder very quickly.

Great Experience recommended them to a friend she also got a car from them and loves hers too!!

I purchased a 2014 AudiTTs from CarMax and was very impressed and pleased with the process and the price. I knew all the info about the car to do comparisons and ended up with this fantastic car at a great price with not one second of stress! There is NO pressure, and only courteous people at CarMax. I signed up online for a test drive and found out later that they pull the car from the lot and remove it from the internet site, so no one can buy it from under you. WHO does that. I was so impressed. I did not trade a car in but am sure they are pretty fair, as everything seemed non con-frontal Great place to find and purchase a car!!!I would positively do it again....

Professional!! Excellent team!! Good quality services!! You will like them. Strongly Recommended!!

Set an appointment, arrived to a staff that was polite and welcoming, short waiting in lounge area. The transaction was about 45 minutes, easy to understand and very fair.

We had decided that we did not need 3 cars and wanted to sell our Toyota Corolla. I did not know where to start to do this. I found Car Max, input all the information about my car, and received a quote immediately that was valid for 7 days. I was happy with the quote and made an appointment to take the car out. I have to say that I was expecting them to change the offer once I got there. But it was seamless. I presented my offer, they checked my car over and handed me a check for the exact price they quoted me. I was extremely happy with the experience and would highly recommend them.

Great people...sold my car over what the dealer would give..check on the spot in two hours

Excellent folks to work with. Gave me a very good offer for my used SUV.

The concept of this place seemed wonderful, information (if you can believe it) organized, etc. I made an appointment, came on time etc. Overall, the sales associate was completely useless, and I walked away with a negative impression. Certainly he was not pushy-just the opposite- clueless about almost all the inventory, and definitely could not answer any of my questions. I was not interested in dealer financing which might explain his complete lack of interest. (He was a nice enough guy, just not the least bit helpful in any way, nor did he seem to be the least bit knowledgeable or even interested in....cars. lol).

Very thorough and very informative. I was treated with respect and the transaction went very smooth. Thank you!!

Had a appointment at 1:00 today sat in my truck till 1:23 and left.They called me 30 seconds later as they seen we where leaving. Poor service and you lost a good deal as we sold the truck later that day

Very good experience, got a quote and a few days later was hassle free. Showed up, took care of all the paperwork and walked out with a check for the exact amount from the online quote.

My experience was excellent I sold my 2012 escape to them Im not in the market for a vehicle. i had cleaned my entire vehicle and rated it in good condition. Jimmy was my original agent he looked it over and confirmed its condition they offered me 6K with according to NADA guides is correct. i went back within my 7 day period and sold it to them Daequan was my agent they had to re-confirm the condition and their offer was still the same. all it took was 30 mins to sign everything and i was on my way. their offer was more than fair. i figured they have to leave a little meat on the bone for themselves. i was quite happy with my offer and the service.

They eased the process of buying a new car, with their exceptional service. I would definitly recommend buying a car from them.

Well... I did an online offer to buy my car outright. And scheduled an appointment. Not sure the appointment mattered, it was still about 45 minutes before being seen. After that, it went about as expected at a car dealership. Be prepared to sit and wait. But they checked out my car, re appraised and have me the same price I was expecting. So, a lot of sitting for 2.5hrs to sell a car, but in the end I got the check I was expecting/hoping for...

A great staff that is informative, friendly, and didn’t feel any pressure! They simply helped guide me through my journey on finding on what would be a good recommendation for me. Along with shopping for a vehicle, they appraised my vehicle quick with a strong offer that was FREE & valuable to what my car was worth! They have a ton of financing options, and a warranty that makes me feel secure. It was a remarkable experience & a smooth process!

Very happy doing business with your company. The process was simple and efficient. Shaq was great to deal with.

Cars way over priced. I check out 2 cars and were both over $2k then blue book value. I give it stars becuse customer service is fantastic. There is a strict NO HAGGLE policy that is a bit ridiculous. Especially when the cars are over priced.

Everything went very smooth and everyone was wonderful to work with

Worst experience ever. First car I bought was a 2018 ford focus, which had to brought back in 2 days of driving .I brought it to a Ford dealership and they said yes the transmission was slipping . They return that car for us to purchase another ford focus 2017 . Definitely made sure I test drove ..drove that car for 2 days and the car shook and quit on me while I was driving. Battery light came on ..ughh took it to someone again and the pile of corrosion on the terminal was about an inch thick or so . I was mortified and was like how do they sell these cars like this. Granted they fixed it but geesh. Literally there for at least 6hrs each time and had to go back 4 other times because I cant call and talk to anyone from the store in Henrietta NY .only a call center... Never again !! Horrible

A very long day...And now we got an email saying we need an oil change already, but the oil is clean. Apparently the person who changed the oil didnt reset the computer after.Im very thankful for our new car. Thankyou for purchasing our former vehicle so that we could afford this one.

The process of buying a car at Car max is fantastic. You can actually shop the country for the car that fits your needs and preferences. The process isnt pushy and the cars are priced fairly with great warranty and service after the sale. It takes the used car business to a whole new level of trust and integrity. Buy with confidence at Car Max. Jessica in sales and Phil in Service did a fantastic job making my experience great.

I had a great experience thanks to Jessica’s hospitality and professionalism.

It was a busy end of the day with lots of customers. The team did everything they could to be sure they were attentive and move my sale along. they honored the quote price and I walked away with a check same day.

Great experience, much easier than expected to close the sale. Only downside was that I had to wait an hour after my scheduled appointment time for the initial appraisal.

CarMax was a very enjoy experience! I HIGHLY recommend going to either Jeff or Rachel! I worked with Jeff on the actual experience of buying the car and he was beyond amazing and helpful. I will also say there no pressure to purchase a car whatsoever. Also very very clean and professional all around would definitely go back!! Thank you again Jeff for everything!

Great price for selling a car, but the wait even with an appointment was pretty long.

CarMax gave me the tools to make the smart purchase! The entire process was smooth. Beginning with the computer reservation, and throughout the in-store appointment. You have control over your selection. CarMax employees are the best at guiding you throughout the entire experience. I’m extremely happy with my car!

Selling our vehicle was very easy anda very fair price was offered. Everyone was very welcoming and relaxed. Although I was there to sell my car, I would certainly make Carmax a place I would return to look at purchasing a vehicle.

Got an online quote, made an appt to bring in my vehicle, went through paper work (very little) and was issued check for amount of online quote same day.Couldnt be happier.

Got the quote, made the appointment and went in an did the deal.The whole thing took just over an hour to complete the deal. Easy Peasey. Quick and easy process.

The best place for sale your car. Easy, fast and good price ty

It was A GREAT EXPERENCE. The Lady That Took Care Of Me, Rachel Yanaitis Was The Best And Is A HUGE Access To Your Company.

Excellent service. My son loves his car which was reasonably priced.

The salesperson seemed least interested.

We came twice. First time we were with Rachel and the second time Matthew. Both were excellent.

Very professional very organized

Excellent,. Service. Very honest experience. Highly. Recommend

Was not very good. Waited extended periods of time I was at the dealership because of their errors. About four hours. Then when I took delivery after waiting longer than normal because the car still was not finished being detailed it was still dirty when I did get it. Had dust on instrument clusters and bottle cap under driver seat. The oil change light was also on which I was assured was going to be addressed and never was. Good vehicle so far but poor service over all.

Leo was very pleasant to deal with, buying my car. Great service.

Ive been in the market for a used car and discovered CarMax. The initial part of the process was handled by phone- evaluating my trade-in and applying for financing was quick and easy.I located a vehicle and had it transferred to the Rochester store. The car was picked up the day after I requested it and arrived a week later. All that remains before I can test drive it is a NYS inspection.Its been a week and the car is still waiting. I called the store hoping to schedule a test drive for soon after the inspection was completed. I was told that the car is not yet inspected and they couldnt give me an ETA around which I could plan.UPDATE: I visited CarMax in person last Friday and worked with a salesperson. They were friendly and helpful, and advocated for my car purchase with the service department. The car got inspected that day and I completed my purchase without issue on the next day.Overall the process was smooth. Because if already completed financing and trade-in online, purchase consisted of providing the proper documentation (drivers license, insurance, and title for my trade-in) and signing the relevant forms. Im thrilled to be driving my new vehicle and would recommend CarMax in the future.

Was very smooth and Brian Hartman was my rep.He was patient helpful and very informative. He explained and answered all my questions. I will recommend CARMAX to family and friends and customers. Thank you for all you did making my buying experience great.

The entire process was super easy. I walked in test drive a few cars and a couple hours later I walked out keys in hand. They make sure you understand everything. They were all so nice. They made sure I had the car I wanted. They made sure it was at the price I needed. I would definitely go back and get another car in the future. It was a awesome experience. Thank you Carmax.

This is a good website ONLY when it pops up in my newsfeed...but, when I ACTUALLY go to the actual website and put in the year, make, model and the amount Im looking for, I get no results every time! Good website BUT....not so much......

2019 Toyota Highlander needs brakes and rotors front and back with less than 3000 miles driven since purchase.Takes forever to get ahold of anyone as it calls go to a national number instead of local.Needs to be fixed as travelling far away while towing a camper this week. Have to take it local mechanic for repair and pay for it ourselves.Brakes and rotors in 3000 miles????DO NOT BUY FROM Carmax

Got on line, got a quote, made an appointment, waited on right away, went home with what I thought was a good price for my trade in. Sales rep Bob was very helpful and I was in and out in about 45 minutes. Have been recommending Carmax to everyone.

Car selling experience was simple and very fair. Will definitely look to you for my next car purchase as well.

AMAZING EXPERIENCE. One of the smoothest car financing processes I have ever encountered. Everyone was so Friendly and professional. Went back and took my roommate who purchased her vehicle a week after me.

We bought a Nissan Armada from the Rochester NY store and had an excellent experience. The SUV itself is incredibly clean and well optioned and was reasonably priced compared to other outlets. Our salesperson, Matt Galiotti, was exceptional and followed up on a few questions we had before, during and after purchase. We are extremely pleased with the purchase.

I sold my car. The web offer and final offer were the same. Pleasantly surprised.

Quick. Easy and exactly what was quoted online.

Sold my car to them got s fair price. Easy pizzy

Have had great experience with CarMax previously so recommended to my daughter she also had great experience. Recently went with my youngest and she picked out the vehicle and I Love it.Will recommend to others. Definitely will come back with no hesitation. Customer service are awesome. The entire process was amazing ❤️

Very pleasant and got exactly what was quoted!

I am not sure what happened at this location but very upset with my recent purchase. I have purchased 4 cars from CarMax and this is the first problem I have had with them and I feel bad even posting this, however I am very upset. I purchased a Jeep Cherokee on 04/19. Not even out of the lot and heard a loud clunking noise upon turning left out of the service bay. The sales associate verified and sent me home 4/19 without a vehicle. The next day 4/20 I was provided with a loaner (Nissan rogue). Had no diagnosis on my vehicle as of 4/20 when I picked up my loaner vehicle. Did not hear anything Wednesday or Thursday of last week finally sent my spouse in as no one would answer the phone All day and I could not get away from work to see if we could find out was going on with my car. Was told the car was at Vision being looked at. I had to make contact with vision on Friday to find out that my car needed wait for it..... rotors and strut mounts. It is now Wednesday 4/28 and I still do not have my car. They have no comparable cars to switch out with out paying a transfer fee and I am just beside myself. I thought the cars went through a CarMax When the gentleman called me Friday afternoon from Carmax to go over what vision found (which I already knew) I asked about the CarMax certification they said oh we are human and we miss things which I agree we are human and I am all about mistakes. What I am not about is how I have been ignored during the last several days and that I had to do leg work to find out what was wrong. Now to get a vehicle compariable because who wants a new vehicle that has been in the shop for 1.5 weeks waiting on parts I would have to pay a crazy transfer fee. So disappointed and frustrated. I have such a bad taste in my mouth after the past 1.5 weeks and I am unhappy with this purchase but nothing I can do about it!!!!!!!!

Excellent serviceGood, real good guys.Thanks.

Jake was great! I highly recommend him and CarMax to everyone!

I would give the Henrietta NY location 0 stars if possible. If youre looking to buy a car with very low miles and nothing but problems go there! I have had to have my car serviced at a separate dealership 5 times in the few months I have had the vehicle and all are things that are situations that could have been avoided if this location had an adequate if not subpar service department. I was given a car with no oil change and such a low amount I had to have the vehicle towed and inspected for engine damage and now am having tires replaced after being told the vehicle had its tires newly replaced prior to my purchase. I have now spend over $1000 dollars in repairs with a Jeep service department getting this car back on track. They have done nothing to assist in this headache of a process. I could not be more dissatisfied and ashamed I brought my hard earned money to this location to purchase a vehicle.

Jeff was super helpful and made my experience so fast and easy!

Process was fine. Price was 3k high (but was exactly what we had been looking for). Detailing was awful. During test drive we mentioned the old pretzels in the door and garbage under the seat. Bought and detailed again they said... still had to have it detailed afterwards. Paying 40k for a vehicle i think it should have been cleaned out.

Process was easy from start to finish. Matt was an awesome help too, not pushy but did exactly what he told me he would. I found my car online, had it transferred in from NH and there wasnt a single hiccup. Good communication, great follow up and the car got here within days in perfect condition. Longest part was the paperwork and I still drove out of there within a couple hours.

I had a great experience.Quick and easyNever thought buying a new car was that easy and stress freeJeff was very courteous and helpful and friendly

Very pleasant very honest

Terrible experience. Had a car brought in from new jersey. They lost the title during the transition. They never bothered to call or email or anything, just kept getting the same message about how the car was going through the pre sell inspection. Tried calling multiple times, not a single person picked up at the Rochester location. I kept getting transferred to their home office where I was assured someone would be in touch. No one over called. Eventually i show up at the location, to find at least 15 people working, again, no one answering the phone. I speak with Jimmy, who refunds me my transfer fee, finally, and then tells me they lost the title. And it will take it least 30 days for the new title to arrive. Mind you i reserved the vehicle 30 days ago and they have known they lost the title for 23 of those days, just no one did anything about it. We make an apt to meet with Jimmy the next day to look at inventory. We show up and Jimmy is to busy to take care of us. Someone else comes out who has no idea what we have already dealt with. Instead of taking us through inventory he looks online to show us that they do not have any vehicles that we may be interested in. So we leave. Final insult i drive past the parking lot that these folks were to lazy to walk us out too and see 4 different vehicles that we had asked about. Long story short lazy service, customer service doesnt exist, and they obviously dont care about reputation or repeat service. Total clown show. Oh I almost forgot when we asked to speak to a manager we were givej the same waste of time corporate number and how much they empathize with our situation. What a joke. Never coming back

My salesperson was easy to work with and the process was simple enough. It will take longer than you think. If you are prepared to buy and are trading in a car remember to bring the title. I paid too much for the registration and received a refund check quickly which was a pleasant surprise. Overall a good experience especially during these pandemic times.

Simple, quick, efficient. Facilities were top notch, far and above other dealerships that I have been to recently.

I was in the market for a newer truck, but was not approached by any sales person. I walked the lot and no one said a word to me. I took this as a sign of dealing with this company in the future and I walked away. I kinda felt disrespected by the experience. I wont be going back there any time soon.

I sold a 2019 Honda Insight to Carmax. No trade-in because I have decided to lease. George was excellent: courteous, efficient and very pleasant. This is the fifth transaction we have had with Carmax and always find it to be pleasant and stress free process.

My experience with Car Max was wonderful. There was a single bump in the road, but Terry and Ron were wonderful. The resolved the issue to my satisfaction. I would definitely recommend Car max to anyone interested in buying a used car.

The place is clean. They do not do commissions so dont worry about being ripped off. They do not negotiate the prices. I give it 3 stars because after purchasing my car on April 27, 2021. I had to go back to CarMax the next day April 25, 2021, my keyless remote said low battery. Well the Front Service Rep took my remote to the service area to replace the battery, well when I got home the indicator light came back on again with the same message. The next morning the remote would not work. I also didnt get an OWNER MANUAL. The same day I picked up the car, I was DRIVING and the car started LOSING POWER on the express way. I also brought this DANGEROUS problem to their attention. GET THIS, THE EARLIEST THEY CAN SEE MY CAR IS MAY 25, TWO DAYS BEFORE MY 30 DAYS IS UP FOR FULL RETURN OF THIS VEHICLE. Today May 2, 2021, I looked on YouTube about this problem. Nissan has a problem with the CVT TRASMISSION plus there is two recall on this vehicle, not sounding safe at all! I think I have changed my mind the car going back. Its not like I dont have another vehicle. I do like the fact I have 30 days to change my mind: update 5/29/21....on the 31st day after the 30 days my car would not start. The display said no key detected. I found out it was the car battery that died. I have had my whirlwind with this vehicle. NO ONE answers the phone at the Henrietta branch. You have to go in to get results. I had to call many many many times and left messages, that my car will not start. This is my first time owning a keyless entry vehicle and I hope it will be my last. I give Adam 10 stars and George 10 stars because they was willing and able to assist me. Thanks guys. The service department was not to my satisfaction. my car was very dirty and dusty when I picked it up. On May 25, 2021..,they claim they would give me a custom clean. They just vacuum my car and wipe it down. What a waste of time and a joke. Not happy at all. I could go on but I have to give them some credut.

Tbh I was skeptical to get involved selling my vehicle to CM. I dont really leave reviews often, but Im sure glad to do so here. The online process was super simple, so it seemed to be too-good-to-be-true... I made the appointment, and waited for the day. My drive to CM was 90-mins, so I had a lot of time to think about the fine print that I must have missed. Upon arrival, the property was immaculate clean, sanitized and sparkled. The staff greeted me kindly and quickly sat me down for a review of my online submission and vehicle details. The process didnt take long @ 35-mins, I kept waiting for the bad news, but it just never developed. The CM staff were really nice and apologetic for it taking so long lol. They paid me EXACTLY what my original online quote was worth, and I walked out with a bank draft, all in less than 1-hour. This was a super easy way to sell your car, and I would definitely recommend to anyone. Ill be sure to be using CM in the future.

We just bought a vehicle, so I can say nothing to the longevity of the particular vehicle. However the car buying experience here was awesome. Very low pressure, easy to deal with people. We did bring a car in from out of state, and it was well represented in the online photos and vehicle history report. Overall I probably spent 3 hours here, one hour for test drive and looking it over. And about 2 hours on the next visit to get everything signed and take the van home. The entire team at this store was very friendly and awesome to deal with. Nothing bad to say!

Rachel was very informative and walked me through the process of becoming a proud owner of a 2017 Jaguar XE Prestige. I will return again when I am ready to purchase my next vehicle

Everything was straight forward and easy to do.

How can I start. What a truly amazing car buying experience. What a nice change of pace. After going to two other dealerships and being so frustrated with experience my experience at Carmax was incredible. I’d recommend her to anybody. Matt was a professional through and through and handled everything with speed and accuracy

Very nice vehicles costly but low mileage .I wish they had some in my price range.

Not sure just yet, Ill tell you later if I purchase something here. But receptionist greeted me nicely and thoroughly answered my questions. So from that perspective, do far so good.

Very good but buzzy