I was told 50 minutes for an oil change and tire rotation. It took an hour and a half. Reviewing the bill I realized they didnt rotate the tires. Now I am waiting for that. I will stick with Jiffy Lube....

Took my 2018 Ford Focus in for an oil change and tire rotation earlier today. Same scenario as previous reviewer. Car is still under factory warranty, only ever serviced at Rochester Quick Lane at Ford on Hwy 52. Here again the technicians claimed the lug nuts were swollen and they were unable to rotate the tires. Had a family member go around later and check the lug nuts on each tire with a new socket of the same size (19MM). They only had a problem putting the socket on a 4-5 lug nuts. Socket was fitted on by hand. Technician offered to put a new set of lug nuts on for $60 until I told him that the car was still under warranty and then he said there would not be a charge to me. Then I was told the correct lug nuts were not in stock so another appointment had to be made to have the lug nuts replaced. All this really makes me wonder - Did the lug nuts really need to be replaced and I was going to be charged $60 for something that didnt need to be done or did the technicians just not want to take the time to rotate the tires at the end of their work day and this was a way for them to get out of doing it. My trust in Rochester Quick Lane at Ford on Hwy 52 has definitely taken a nose dive. Not sure if I am ever going to go back again.

Its the only place I take my fords for service.. they do quick and super quality work !

The guys here are friendly and they help to explain everything in laymans terms which is great too. they usually get you in fast and they do good work.

I purchased a 2013 f150 from Mike down at the Rochester Ford. All I can say is man does he know about the vehicles down there. He spent a lot of time explaining how everything works on the inside of the truck and had all the information on what has been done to the truck as well. I will be referring friends and family to Mike. If you are looking for a new or even used vehicle, give them a call or stop in and see Mike. You will not be disappointed

My oil change, tire rotation and inspection was all done in about 25 minutes. Great service.

Been doing all my oil changes here for 5 years. Great service!

I scheduled my appointment online. Selected The Works package which is an oil change, tire rotation, etc. Waited while my vehicle was serviced. No complaints. Got in. Got service, Got out. Quick service at a reasonable price.

Excellent service. Go early for best time. Discussed in detail the repair, and showed me where the battery was. Never would have found it myself.

Great and quick oil change .

I went in to Rochester Ford quick Lane for an oil change today. The entire staff seem friendly courteous and knowledgeable. The wait was not too long, but it would be nice if they have a little nicer waiting area because it seems like all appointments are 45 minutes or longer. The current waiting room is small and cold. I would definitely recommend for anyone needing service to give this place a try.

Really disappointing experience I took my brothers 2016 focus ST For a oil change and tire rotation. The car still under factory warranty And only ever serviced at Ford dealerships. the technicians claimed the Lugnuts were swollen and they were unable to rotate the tires. I’ve been in the Wheel industry for quite a few years and personally handled thousands of Ford lug nuts, I absolutely know what A Swollen lug nut looks like And the challenge they Pose. I do not see a single one that a competent mechanic using the correct size socket wouldn’t feel comfortable pulling off and put them back on. They offered to charge me $60 for a new set of Lug nuts or they can take a $1 off the service. Needless to say a dealership that’s not willing to work on their own vehicles is extremely disappointing. I am definitely reconsidering my desire to purchase a new Ford F150 now regardless of how much I love the trucks. a company who builds using substandard Components and then tries to charge you to replace with basic decent components will not see another dollar from meI guess now after an $79 oil change I have to go spend another $40 to have Discount Tire do a tire tire rotation

No better place to go for service. Best deal on oil change with The Works package. Provided by the kindest, most qualified people in town. Keep doing good!

Great job

Went in for an oil change back in December, the staff were friendly and (Mychal?) knew how to explain the technical car stuff to me so I could better understand how the wear and tear I inflict on my car eventually affects my ride experience, didnt think I needed the tire rotation, but they found my brakes were almost gone and I needed more care fast to avoid larger costs down the road (pun intended). Hard to say enjoyable but it didnt take long for the service to be finished, and theres a snack machine if you feel peckish. Thanks for everything!

Always superior service, dependable, trustworthy.

Really fast

They are fast. Questions I asked about were answered.

The $39.95 price for the Works oil change requires a coupon as per Rochester Ford. They would not give me the price without one, even after telling them there is nothing on the Ford site that states a coupon is required. The requirement is only shown in the fine print after printing the coupon itself. So instead of allowing me to pull it up on my phone, they stuck me with $65 for the same $40 worth of work. So much for dealer integrity.

I always have a good experience at Rochester Ford! I lucked out today I was there at 11:30 and they were done by 12:30! Oil change, tires rotated and new battery!

Oil Change and Tire Rotation - always courteous, thorough and crazy quick! Highly Recommend!!

Very friendly staff at quick lane. They took care of a recall, that I didnt have a appointment for

Quicker service this time. Got in and out.

I give it three stars for the price that I got from my tires I walked out the door with for Blizzak winter tires and 192 rebate and a $50 HyVee gift card great service there but what I did not like and what made me decide to only give it 3 stars instead of 5 stars was the fact that I had a 9:30 appointment and didnt walk out of there until 12:15 with my Explorer why give someone an appointment and then make them wait that long to get for tires appointment dont make no sense this is why Im rating it a 3

I have been going here for routine service for a few years, and the service is always great. Most recently I needed new tires. I was helped by Shane who is friendly and very helpful.

Quick, polite and through. Fair pricing.Its why Im a repeat customer!!

Always have great service and you can book online day of if they have openings.

Great service for first time owners of a Ford.

Great customer service each and every time. Ryan is always very helpful and I will definitely be back again.

I got an oil change there, and that was the main problem. Ever since its been leaking like crazy. I go there and the guy says yeah bring it in, well check it out. Guy starts working on it and asks if I want to see under the car. Oil is everywhere, and they didnt find the problem. But say we can put this part on which will be 10 bucks, I said sure. Get the bill, here its 50. They put the part on which is what I agreed to, but then I got another oil change, (when I just got one a month ago) and it was 15 dollars for a labor charge!

Service was alright. Brakes not checked as claimed and only front tires rotated. Half quart low on refill after change. I mean come on already...was it training day?

Super efficient staff, mechanics and techs. Always a pleasant experience!

Great staff, speedy service, highly recommended!

Great customer service and everyone was very nice.

Excellent service and friendly, helpful staff.

The service performed quickly and the staff was friendly.

Sloooooooooooooooow. Seems to me its the front desk staff that keeps them at a snail pace.

Shane Matthews extremely helpful on purchasing 4 new tires

Fast friendly service as expected

Takes good maintenance care for my car.

Good service in a timely manner.

Good service.Tip: Get on their email list for coupons, including $10 off oil changes.

Great service and assistance.

Its quick!

Quick service friendly atmosphere

Quick professional car service shop. @ Rochester Ford dealership

Service is great.

Good service always

Good service, as always!

2 hours for an oil change

Very satisfied

Excellent service

Great service

Sal is awesome

Very professional

Very good service. Tim worked on my car in a timely manner.

Excellent place