The most outstanding and helpful service ever. The team at the Goodyear on West Ridge Road is the very best. Not only have they fixed all the problems on my car but they have saved me money over and over. The team at Goodyear has become part of my family Im so honored to have great mechanics looking out for me they have my lifelong loyalty and they should have yours too. I couldnt do the job that I do without Goodyear forever grateful huge thanks for making my life and my familys life better and safer.👍

Have always been satisfied with the service and especially with Mike the manager at this store. He is very trustworthy and I feel very confident in his professionalism, knowledge and honesty in what actually needs to be done to rectify the problem.Would highly recommend Mike and his team to anyone wanting an honest mechanic for their vehicle.

Brought my vehicle in a pretty rough state. Mike assisted me starting with scheduling an appointment, to final estimates and final decision. He was very attentive to our discussion, and proved excellent customer service. Even when deciding to not go with repairs, to acquire another vehicle. He was understanding and validated my points/ideas. No pressure. Based on this experience I would certainly return for future services. Thanks to the employees in the back for their diligence as well.

Great Service Great Employees always Super Fair! They will all take care of you.

The manger Mike was amazing! He was so helpful and kind giving me a wonderful experience at Goodyear.

They were very helpful, polite and explained everything to where I could understand what was going on with my vehicle

Excellent, quick and efficient service. This West Ridge Road location ROCKS. Wouldn’t take my vehicle anywhere else!

I came in for a new set of tires. I worked with Mike. The customer service I received from Mike was excellent!

This was the best service I have gotten from an auto shop in a long time. Super friendly staff, tires were extremely well priced, and oil change went quickly. Amid the crazy times we are in, this was a bright spot. I will definitely return!

Mike K was very helpful and provided outstanding service

4 new tires with road Hazzard warranty,,, fast, professional service.

Great job on my car..

Great service and friendly, helpful people!

The guys are friendly and they explain things about the vehicles so we can understand it. They always do a great job and we trust them with our cars. Been going there for years.

Mike was very helpful.

Always treated fairly.

Mike is great. He knows us by name. Always gets us great deals/coupons and rebates. Super nice, great customer service.

Ive had several things fixed over the years and have never had to have something refixed or corrected. Theres a Guy named Dan who oversees the work. Geade A service

They did a great job on my older car. They did what was needed and informed me the whole step of the way. It was quick and friendly experience. Thanks!!

Went in get tires rotate & Balance under warranty they damage lugs on front & rear right of my jeep. Now I got replaced it I fill like if they damage they need pay for lugs.

This one on west ridge rd is by far better than the one on dewey at denise

These guys are incredible. Got a tire puncture on out of state road trip. They not only fixed it for free, but looked after every detail like asking if I wanted the wheel lock put back on. Also quick service and very friendly. Wish these guys were my local shop back home.

Professional and friendly. Greeted by multiple people and felt welcome. Went in for an inspection and got in and out within 30 minutes. Overheard them telling a customer what was actually wrong with their car and not upselling unnecessary items. Very thorough.

Fixed my leaking tire and made a temporary fix to my automatic window which wouldn’t stay up, all for free. Fantastic customer service!

.Mike and his employees are always great. Love Mike and Goodyear. You wont be disappointed

Had a great experience here, service was on point and the customer service was top notch as well. Especially liked dealing with the manager Mike K, super friendly and knowledgeable!!

Goodyear on ridge road is very expensive even compared to my dealership.

Paid for an alignment and the tires were left unbalanced so my steering wheel violently shakes above 60. My car drove better when it had a broken rack and was leaking steering fluid. This is ridiculous. Done ever go to this Goodyear.Update: just went to Mavis to see if they could figure it out. Turns out the tires were way out of balance and a weight was mysteriously missing from my wheel. I wonder who took my weight. Not only did Goodyear mess up my car, endanger me because of it, they also stole my weight.

Very upset with my experience. Had my car inspected and they failed it due to the brakes. They wanted to charge over $600 to do my brakes. I paid 100 for parts and had a friend who is a mechanic do the work for 80.... it took him a little over an hour. THATS NOT WHY I AM MAD THOUGH! My mechanic sent me a picture of my tire asking if I was aware they failed to put two of my lugnuts back on my front drivers side tire 😡 I could have died if my tire flew off. My complaints are as follows: the upcharge on the cost of replacing brakes and rotors is astronomical, and who ever inspected my car failed to replace a pretty important thing! I went to advanced auto and bought lug nuts so I am SAFE but that is just poor workmanship and attention to detail. Dont get your car inspected here!

Staff very professional the fastest garage Ive ever been to the size the dealer I give you all of five star

Very helpful and honest. Especially the manager, Mike.

My son had work done here and he was very satisfied

Great service !! Been coming here for over 12 years Mike and guys very respectful and always get the job done

Ive been having my cars serviced at Goodyear on West Ridge Rd in Rochester, NY for 15 years now, and would never think about going anywhere else because of the great service I receive every single time;)I trust them implicitly, and will continue to do so!!Michael, Tim, Dan, Jeremy and Dave go above and beyond excellence !!!I give 10 stars not five💥💥💥💥💥💥💥💥💥💥

Stay away......Went in for a simple oil change. 3 days later my motor was blown due to the professional mechanics not putting the proper amount of oil back in. To busy playing with there phones. Place is a joke. Never again.

Sorry I could not give a 0 star rating. I made an online appointment for my girlfriend to get an oil change. The online price was $22.50 plus tax. Instead of doing the work for the agreed price, they up sold to the most expensive synthetic oil at $67.45 with tax. Because she is a woman they deliberately took advantage of her lack of experience with automobiles. I am very displeased and will never use this,Goodyear Auto Service Center2040 W Ridge Rd again for anything.

I love the new tires.

If there were no coupons and discounts available, this place would not be one of the places I would normally visit. The added bonus for this place is that there is a great staff.

Good tires, friendly staff, fast service.

Dan waited on me, very unsociable !!! Needs people skills . Wanted Goodyear to check out my front end noise. Good year tires on my car. He wanted 48.00 to check it out ? What ???

Great people! Awesome service!

Great service.

Great Customer service.

Awesome customer service!!!! Definitely recommend this place.

Would not recommend had a 10 am app and my car had still not. Been looked at at 1145

Mike and the whole crew are knowledgable and polite.

This goodyear dose good work

Very busy, but great tires.

Always friendly always helpful

Friendly, professional and great service.

Hi they found a gas leak and showed it to me and also showed me the fix. I was there for oil change.

The best tires and the best service

Love it...

Great and honest

Good service, quick and honest

Prompted service. .but expensive ...

Friendly peoples

Stayaway ..