No returns allowed without receipt! Bought some rotors and brake pads as a kit I don’t believe I was ever given a receipt for, Turned out I didn’t need the rotors. This is the only parts store or any store for that matter I’ve ever heard of not accepting their own brand on a return for even store credit. I’ve previously tried to exchange a part that was leaking fluid all over the packaging to another Napa location with a bit of resistance as well. Seems like they’re more than friendly to take your business but less than friendly to help a customer with an issue.Edit:I’ve contacted customer service twice regarding this transaction with no luck. I don’t see how contacting customer service via email would change their return policy

Abe and his team are amazing! They were informative and helpful. They even stayed after the store closed to help ensure I had what I needed to make my van run safely. I would highly recommend them to anyone.

Horrible customer service the store manager is rude and would not give us the parts that we paid for we will be contacting corporate and getting our attorneys involved I recommend no one goes to that store

Ross is a fantastic employee to work with, always makes sure he asks the right questions to make sure the right parts are ordered and is incredibly polite. -John with RJW

These are the rudest people I have ever seen. I have never been so poorly treated in my life and I will never shop here again. 3/18/21

My husband loves this place he orders stuff for his car and truck.

Nice staff,my first visit at this location, I will open a company accout there in the near future

Mark was very helpful..I truly appreciate all your help.. highly recommend them for parts great price

Service was good, staff was wearing masks as well. But, got the wrong part and didnt know until the mechanic told me. Being from out of the area, this wasnt an expedient way to get my car fixed for a safe ride home. Drove home without being fixed.

Love the store and Abe was very helpful.

Good place to get parts always compare prices.

Ive been buying parts from NAPA for over a decade since I started repairing my own cars. I like the quality of the parts, Carlyle tools, and other accessories. The ability to buy specialty products for my classic or obscure vehicles that other retailers do not have is a major win for me since I like to shop local. Yesterday, I had a really frustrating experience at this location that bothered me quite a bit.I placed an online order yesterday for BK 7769140, a heater hose removal tool. The website said Order Now, Pickup Today at 1430 Lyell Ave, Rochester. Several hours passed and I made my way to the store to pick up my order after work. Gabby at the counter couldnt find the order, so she had another person look for the tool. The man who was helping her told me that this was a special order item.When I placed the order it said, pick up in store today, on the website.The man assured me I was wrong and that is not what it said.Look, it says right here on your page, available for pickup today, and here, on this print out!Again, he assured me that I was wrong and didnt understand. He claimed the tool was in Albany and not located in the store. He said I needed to call for availability, and that my order was for shipping to my house (it absolutely wasnt). It explicitly said, pickup today at 1430 Lyell Ave. Attached is a screenshot from the website for this exact item.I can accept that there was an inventory discrepancy at this store, but I will not accept being called a liar, or have my ability to read questioned like this. A simple, Im sorry sir, our stock count is incorrect and we dont have this item today. We will have to pull it from the warehouse. would be more appropriate. Id expect this kind of treatment from AutoZone, or Advance, but not my beloved NAPA.

This is definitely not Auto Zone most unfriendly place Ive been in awhile

Nice store. Didnt have what I was looking for.

Had the part I needed & all of the staff were kooool!!

Needed a longer exhaust insulator than OEM. They quickly brought out several types and sizes to choose from, and they took the time to review them and offer suggestions. Ended up buying something perfect for the job. Great customer service!

Very helpful

I dealt with Chris the last two times there. He is very helpful and both times he impressed me, not only with the right part, but his knowledge of cars. I actually look for him to help me when Im there. I used to go to places like Auto zone and Advance Auto probably because they have a bigger sales floor....but the real knowledge resides at NAPA.

Great help yesterday from the guys here. Needed some relays for my sled and they crossed over everything and made sure to take the time to help me out. My son was so happy when we got it home and it started working. Thanks!!!

Dont waste your time!! I order a CV Joint here and after 3 store visits and 5 or 6 calls between 3 weeks finally arrived. They keep saying 2 more days, 2 more days. End up ordering in advance auto parts and in 2 days was at my door!! Free shipping and 10 dollars cheaper!! Also employees are rude and dont care about you. Like I said, DONT WASTE YOUR TIME!!! GO TO AUTOZONE OR ADVANCE.

Good inventory friendly staff .

A little more pricey then most auto parts...

Great staff .3day sale well worth savings

These guys are always helpful and of course its a Napa so they have really good parts and hard to find stuff this location also can get you automotive paint!

Great place very professional and knowledgeable staff, have never had a problem there . I have recommended it to all my friends and family.

Good prices if you getting your own pcs they have it all

My first experience at Napa and it was a very positive one. After searching multiple places for a cabin air filter for my 2015 Jeep Cherokee, Napa was the only place in town that had this specific filter. Chris was very helpful in helping me find and purchase this product.

Best parts counter help Ive had in a long time.Clean store and friendly staff.

The gentleman who took care of me was professional, knowledgeable and helpul even though I didnt find what I was looking for.

Great shop with a knowledge staff. If they dont have what youre looking for chances are they can get it within the week.

Anyways can get what l want

I needed a new wiper blade. The service person was friendly and didnt try to make me purchase anything I didnt need. I was pleased

Quality parts and knowalidgable folks. Maintain your receipts though for you warranties.

Always have what Im looking for.

Ive always had good, friendly service from NAPA, and the parts prices are very competitive.

Always very helpful, great place for parts.

A++++++ they always have the parts I need if not something that I can make work!

NAPA had an early start in the auto parts business but over the years it has been reduced to only two stores in the Rochester market.However, they maintain a great inventory and service providers.

Great costumer service

I love Napa thats all I can say lol

A great place and especially great service...good advice given and even got my bought windshield wipers professional installed...even it was disgusting cold and snowing out there! What a treatment!

Employee 4 A.J. these representative need a curse to how to treat a customer. I know NAPA is a good franchisee but this type of employee hurt the image of business

Employees know what theyre doing

Twas good.

Great parts and service as usual.

All your car parts in one big store

If no other parts store got it in town Napa does 💪🏿

Great service and very helpful !

Great. Knowledgeable employees.

OK

Great store lots of inventory

Better parts here!

Decent prices

Great service

Good service

Expensive. Very expensive.

Nice place.

And helpful staff

Did not have what u need

Helpful guys

Very helpful

No Auto Parts Available

Very expensive parts

Excellent service

Clean and organized and very good service.