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AutoZone Auto Parts
571 Lyell Ave, Rochester, NY 14606, United States
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AutoZone Auto Parts
Comments
Th
Review №1

Nice store employees are friendly but not very knowledgeable. They gave me the wrong calipers for my car and wouldnt give me the gallon of brake fluid I paid for after I left it at at the store accidentally. Returned the calipers and they refused to give me back the discount that was applied on my original purchase

Th
Review №2

Very friendly customer service! And they always seem to have all the right parts. And if they dont they help you try to find them. Very good customer recognition, you seem to already know what you need!!

Wa
Review №3

Got what I needed, was assisted promptly when I arrived i have no complaints besides there being no kind of towel or fabric that could be used for the ground while doing a little work.

Tr
Review №4

Staff is very polite and helpful the people at the registers are pleasant as well

Me
Review №5

Awesome crew. I noticed my headlight out on the way home and the guy behind the counter was quick to get it replaced in the parking lot.. didnt make me feel like I wasted his time at all. Im so thankful.

Mi
Review №6

Bought brakes for the warranty I had when I brought the used brakes back they had gave me the wrong bakes and I didnt get my money back for the warranty.

Ke
Review №7

They are very attentive and helpful! Great place strongly recommend!

Ra
Review №8

Great customer service, Was in and out quickly

Jo
Review №9

Not bad add computer information no old timers we can talk old school parts and didnt know you were talking about but its the new era. Sorry didnt mean to belittle anyone, have to realize its a younger staff,Im sure they will grow in time, I would still patronize your store.

Mi
Review №10

DAVE THE Manager was very helpful he helped me put in a tail light were the store on main street would not help will always go to auto zone on lyell avenue thanks for the help

Ja
Review №11

Good service and friendly people

Me
Review №12

I literally was on hold for over half an hour, three different times

Da
Review №13

Staff was very helpful including carrying out the battery for me

ma
Review №14

Always have what u need if not they will order it

bb
Review №15

Good friendly staff

Do
Review №16

Every time I go to auto zone on chili they are always helpful

Ro
Review №17

Saturday is the worst day to go to any part store it was packed ill just wait till monday i went to 2 of them and advance

Ma
Review №18

One of the worst experiences I had in a long time. No one was answering the phone. When I got there there where three employees. One was eating a sub on the front counter. The phone was ringing and no one even move to answer the phone

Re
Review №19

This is my favorite AutoZone...a couple workers could use a attitude adjustment but other then that ...this location is pretty ok

Je
Review №20

Joel is a great manager at this location. He is very knowledgeable and helpful! He is an asset to auto zone and I hope they understand what they have in this employee! Thank you Joel you made it a pleasure shopping at auto zone!

Le
Review №21

I like this place, Employees are very knowledgeable in their jod description and very customer friendly..

Ve
Review №22

Good service

Ma
Review №23

Worst ever they put you on hold forever before coming back was in hold for 25 minutes before I hung up terrible

El
Review №24

I was at auto zone with my son and I was shown good customer service so they need the five star award.

Wi
Review №25

As much as I would.like to support the local store, they are.open the same hours that I am at work so doing business with them is difficult. It is great to be able to order online or by phone and stop in to get my parts. It baffles me how sometimes the internet / ship to home.deals are better than what you can get in the stores. Corporate should support their individual locations better IMO.

Hu
Review №26

Very helpful staff. The guy at the cash register was friendly and enthusiastic. I think his name was Jovan.

Da
Review №27

Call ahead to be sure your part in stock

In
Review №28

Everything I need right there. Great Customer Service! Always helpful.

Br
Review №29

Phenomenal staff very helpful knew exactly what I was looking for

Ja
Review №30

They always have everything I need. Fast service too.

Ch
Review №31

Expect no help even though there are 5 employees stocking shelves, a line of customers and only one employee running the registers and looking up parts. If i did not help her get my own filter and wipers then the line would never of gone down!!! All in all bad customer service!!@

Ja
Review №32

Great auto parts store. Customers service was excellent and the prices werent to bad either.

Wa
Review №33

Prompt service

St
Review №34

They give 10% military discount with proper ID

Wi
Review №35

Manger worked really hard to get part delivered to me .

An
Review №36

Great service

Ri
Review №37

Great place for parts and thier open early

hu
Review №38

Store is good - staff is helpful ... But the prices is insane. A head gasket there is $80 when the internet has it for $15 for a 04 rally-art lancer . and thats the cheap one !

To
Review №39

Guys were great about diagnosing car problem and no pressure to buy. Least we can do is a great rating.

De
Review №40

Very helpful ..kind employees

Ca
Review №41

I usually dont have a problem with Auto Zone, until this morning. I went in to purchase some wipers and gave the salesperson my vehicle information. He showed me where the wipers were located, I picked out my wipers and proceeded to the checkout. Upon checkout he asks me if I had a rewards card which I did, I go into my wallet to retrieve it and he says there it goes (it was an old rewards card which I no longer use). I told him I have an updated one, he then says Whatever. After paying for the wipers, I ask if theres anyone that can put them on for me, he told me he would. He comes out to put them on and tells me your registration expires at the end of this month, I told him, Not it doesnt, my inspection expires at the end of the month This salesperson had poor customer skills service.

Sc
Review №42

Fairly quick service. Knowledgeable staff.

Yo
Review №43

Cheap prices ! Good parts honestly. Truly.

Ke
Review №44

Work there

Ge
Review №45

Always great Jim is always helpful

Te
Review №46

My Wal-Mart lol love it

Li
Review №47

Worst autozone in town. All they do is stand around and talk without help the customers. Very rude and horrible customer service. Everyone needs to be fired and they need to hirer better help

Mi
Review №48

Service was good and got the right parts I needed.

A
Review №49

Horrible customer service. Unprofessional and rude. If you don’t like your job leave no one forced you to work there!

Ge
Review №50

Check engine light was on, but there system for it was down.

Ja
Review №51

The guy who waited on me wasnt friendly and there was a woman begging for change. Not a place that I would recommend going to.

an
Review №52

Lyell AutoZone had horrible customer service. I delt with the store manager himself and lets just say that is the last person i expected to get such negative attitude from. Went to their competitor Advance Auto and their store manager helped me with everything i needed! Heading to cooperate AutoZone with my pathetic experience! !

Na
Review №53

Not the best part of the city, but the store is clean and the staff are all attentive.

Ma
Review №54

Great service

Ch
Review №55

Good pricing and helpful sales people

Ju
Review №56

It is OK

Sh
Review №57

They are nice and will help you!

Al
Review №58

Good service! Management is the best!

Lu
Review №59

Day good

Ta
Review №60

Jerimiah is a racist and needs to find another job. Why work in a community full of people you dont like.

Ro
Review №61

Has everything i need at a reasonable price

Gi
Review №62

Usually never had my parts. But i go for other stuff as well.

Ha
Review №63

Poor service and old parts sold alot. Not good place to go at all.

F.
Review №64

Excellent, professional.

Sh
Review №65

Ok when u need to car parts

Kf
Review №66

Great ppl

Ge
Review №67

AUTO PARTS GOOD SERVICE 😎😎😎

Je
Review №68

Super helpful spanish ladies!!!!

Lo
Review №69

Not the best parts. But always has what you need.

Th
Review №70

Fast and friendly even when they get busy....

Ch
Review №71

Good store price

Ry
Review №72

Extremely helpful and very accommodating

Fr
Review №73

Got some good answers

Ka
Review №74

Great customer service 👍

Jo
Review №75

Great Customer Service!

Mi
Review №76

Good service

Da
Review №77

Best place to get ripped off

Ci
Review №78

Alright place. But sometimes they dont sell your cars exact parts your car needs. But luckily for me that auto advance is across the street. Weeeppiieeeee

Ch
Review №79

Very poor service the guy who help me was very rude.

Ad
Review №80

Cool beand

Bi
Review №81

They had what I needed. I was in and out in 5 minutes.

Li
Review №82

Didnt go to AutoZone. Walked past it

Th
Review №83

Very good products

An
Review №84

Ok Services not very informative

He
Review №85

Everyone is very helpful

Je
Review №86

Friendly helpful staff

Ra
Review №87

Good Customer Service

Bk
Review №88

My second home . Get lots of things to resell or use for my old cars .

J
Review №89

Very helpfull

Ja
Review №90

Perfect for chopping

Aa
Review №91

Bad people as this location.....Accused me of stealing

C
Review №92

They dont answer the phones, if they do they will hang up before being done and their attitudes are ridiculous!!

ju
Review №93

Excellent service

Bo
Review №94

Slow rude the worse one i been 2 no customer sec what so ever ill take my money elsewhere

Ri
Review №95

Staff was helpful

Cr
Review №96

Waited in line for ever.

MA
Review №97

My favorite place

Ju
Review №98

Awesome staff

Na
Review №99

Good staff

Na
Review №100

Employee went above and beyond to help

Information
10 Photos
100 Comments
4 Rating
  • Address:571 Lyell Ave, Rochester, NY 14606, United States
  • Site:https://autozone.com/locations/ny/rochester/571-lyell-ave.html?cmpid=LOC%3AUS%3AEN%3AAD%3ANL%3A1000000%3AGEN%3A2968&y_source=1_MjQ3MTEzNC03MTUtbG9jYXRpb24uZ29vZ2xlX3dlYnNpdGVfb3ZlcnJpZGU%3D
  • Phone:+1 585-254-0570
Categories
  • Auto parts store
  • Car accessories store
  • Car battery store
  • Tool rental service
Working hours
  • Monday:9AM–7PM
  • Tuesday:7:30AM–9PM
  • Wednesday:7:30AM–9PM
  • Thursday:7:30AM–9PM
  • Friday:7:30AM–9PM
  • Saturday:7:30AM–9PM
  • Sunday:7:30AM–8PM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Planning
  • Quick visit:Yes
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