Ide Honda
875 Panorama Trail S, Rochester, NY 14625, United States
Ide Honda
Review №1

Was a very smooth transition into my Honda HR-V. Ty my salesman was very patient going through steps with warranties and all that was required to have my vehicle for years to come! I found Ty be very knowledgeable, Professional,Yet so down earth & comfortable to talk too! I have and will continue to recommend Ide as a fair Place buy vehicle! Thank You Ty

Review №2

The sales associate I had, Jennifer, was great, very personable, not pushy. Just wants to get you in a car you like that fits within what youre looking for.Edit: the issue I had had been removed as the team was very apologetic, and truly made it right in the end. There was definitely issues in communication between departments, but at the end of the day, the service was good and I got the car I wanted

Review №3

Julian was amazing to work with. My husband and I were both in the market for a new car, and he helped us with ease, especially in such a difficult market. I typically despise the car buying experience and he made it effortless. Very thankful for our experience with him and we will be lifetime customers of his!

Review №4

We had a great experience buying a car from Ide Honda. It started with TJ responding quickly to our texted questions. When we got to the dealership they had the cars we were interested in ready for a test drive. TJ was very pleasant and did not pressure us at all. He was very informative and helpful in explaining the car features and the steps to the buying process. I definitely recommend Ide Honda!

Review №5

IDE Honda was the car dealer we went to, where we ultimately made a quick deal. Doug McCarthy did an excellent job!*They provide helpful suggestions to help. For example, you can put up to $1000 of the (down)payment on a credit card to earn points. (While not a huge money-savings spot, it wasnt something we would have thought to ask and we appreciated the strategy that helped us.*They have the fairest pricing that weve seen for new cars - For example, Garber Honda started negotiations at $2k over MSRP. IDE Honda made the negotiation quick and fair for both groups, plus a good trade-in deal for our used car.*Our salesperson (Doug) was very friendly, helpful, and did a great job equally presenting car options to let us make the best decision for what we needed (including the pros/cons of different options and where we could save money).

Review №6

Came from out of town to buy a car from here.. buying experience was okay couldve been better. Just trying make a quick buck and sale I get it.. ill stay local next time but I love the new car only good thing out of it.

Review №7

I’d like to thank Joe Fantauzzo for the great job he did yesterday when I came in to have my oil changed and tires rotated. Joe went above and beyond and I really appreciate his customer service skills! Great job, Joe!

Review №8

Melinda Pagliuso is by far the best Sales Team Member on staff. She is the friendliest, most polite and knowledgeable person to deal with. She will go over and above to help you out when ever she can. Even if it doesnt involve her like when she sees you waiting for service, she will ask if there is anything she can do or help. Service I have a few concerns with but Melinda is AWESOME !!!!!!Let me just say this again for everyone concerned I dont have any issues with Melinda now or ever on how she does her job.

Review №9

I went to IDE Honda look into trading in my old vehicle for something new. We saw Tyrone when we went there and he was super helpful. He helped me find a vehicle that Im sure I will love for years to come. They gave me a really good deal on my old vehicle and helped me find a new one within my budget. I truly appreciate the help I received from Tyrone at this dealership and will definitely recommend others.

Review №10

Brought my car in for a recall and the installation of two drive shafts under recall. The mechanic installed one of the shafts and tore the boot which caused the fluid leak. Since I am a courier if I am not driving I am not making money. I called and talked to the mechanic who installed the drive shaft and explained my situation. She was not in the least bit empathetic but instead very defensive. Because I depend on my vehicle for my livelihood I told her that I thought she owed it to me to fix it that day. She would not. Beyond that I dont give high marks and as far as her customer relationship skills are concerned. My wife and I bought two cars from the so-called Ide family. We will not be buying a third

Review №11

In the many, many years that my family and I have been purchasing cars, I can honestly say that this last experience, with Brad Constantino, leading the way, has been the absolute most enjoyable. I let Brad know what we were looking for in a car, and within an hour we arrived at IDE, and Brad had the most beautiful perfect car waiting for us. He walked us through the buying process, which as you know can be stressful, with great ease. I honestly had the best time. Who can say that about buying a car? I highly recommend Brad to anyone out there looking to purchase a new or used vehicle. You wont be sorry. Thank you Brad youre the best!

Review №12

Had a great first experience at Ide Honda. Very fair pricing and professional service. My salesman Brad Constantino will be highly recommended by me for his knowlegable, kind service

Review №13

Only three months after I purchased a brand new Honda CR-V EX 2021 it shut down. I couldn’t start the engine. The car drove fine only few hours before. I couldn’t manage to get immediate assistance from the roadside assist, as it happened in the evening. As the car was in my driveway I decided to leave it for next morning. Next morning my car was towed to the service center. When the towing person charged the battery for towing purpose, it showed multiple warning lights on. Soon after they received the car they informed me there were some dysfunctions showing on the display. I had to wait about five hours to know what was finally found, and it was only the battery. It was in low state of charge. I questioned why it happen to my new car after three months. They told me it could be due to low mileage, which was at 22 miles/day!! Its really upsetting and disappointing, that without any warning the battery shut down and the reason I was given was low mileage!!

Review №14

I purchased my car from Brad in May 2021. He was patient, kind, a great listener to what I was looking for and made me a leasing offer I couldnt refuse. I love my 2021 EX-L Passport. Thank you Brad and Ide Honda!

Review №15

An employee wants the extra mile to help solve a problem with the phone that was paired but lost its mind and its pairing. He found the workaround and I drove away being able to use hands-free. Thanks.

Review №16

Thank you Melody & all IDE Honda team, they provided me with an exceptional customer service, Melody listened to my concerns and addressed them properly to the mechanic, they’re punctual, knowledgeable, professional, very friendly and most important honest.After visiting 5 Honda dealerships, I almost lost trust in Honda customer service until I went to IDE Honda, they gained my trust back and I will recommend them to everyone I know.Thank you again awesome people, you guys are rock!

Review №17

We have worked with Brad Constantino for many, many years. We recently needed to purchase a vehicle for our youngest daughter who is in college. I contacted Brad to keep an eye open for vehicles that met our requirements. He quickly responded with 2 or 3 vehicles that met our safety, reliability and financial criteria. Brad is awesome he always makes purchasing our vehicles stress free. He listens and works with us based on our needs a the time. This is our 11th vehicle purchased with Ide and with Brad. We keep coming back because of the Honda quality but more importantly because of the relationship we have established over the years.

Review №18

Ide Honda has always been up front and easy to work with, I highly recommend Ide Honda! Brad C. is who would see! He has the task of trying to find my top choice and there was only one within a 250 mile radius. Brad was able to secure it to my surprise. He was great, I will without a doubt recommend Brad to any one and I will be using him again in the future!

Review №19

Working with Brad is always a pleasure! We have worked with him over 11 years. He makes the buying process enjoyable and painless. Brad is one of the main reasons we keep coming back to Ide Honda. He is always available and listens to what our needs are. Thank you Brad for all your help and knowledge over the years.

Review №20

Im giving my experience here 5 stars because of TJ Graham! TJ is a very friendly and knowledgeable Sales.He treated us with patience and kindness! Amazing salesman and a better person!I would definitely recommend working with TJ.

Review №21

Brad Constantino was wonderful to work with while getting my new Honda HRV! Brad made the process simple and stress free! His recommendation as to the type of vehicle that would suit my needs and would stay within my price point was spot on! Thanks so much Brad and I WILL be back when it is time for another vehicle!

Review №22

Great service! Followed through with price estimate over the phone. Comfy chairs in the waiting room. Free coffee and water as you are waiting, also have a TV.First time in a car shop that I actually enjoyed waiting. Highly recommend!

Review №23

Garber Honda marked up a car $1000 when my son was shopping & lowballed him on trade in. He literally drove directly from there to IDE Honda after not accepting what they offered; at IDE THEY WERE HONEST, he was shown in black & white the blatant mark up, and offered almost 2K more on trade in. He is making his purchase of a new 2022 Honda Insight Hybrid FROM IDE that WENT ABOVE AND BEYOND FOR HIM AND TREATED HIM WITH RESPECT Shame on Garber Honda doing him dirty. He may be young but hes smart, honest, a fulltime job, with excellent A+ credit. Dont do dealings with shady sales folks. CONGRATS TO IDE on they now have a great loyal customer and we will recommend folks do business with them in the future.

Review №24

Purchased a used vehicle from IDE Honda in Rochester and have noticed rust forming on the drivers side door. Brought it to a family member that does body shop work and right away he noticed the drivers side door and the passenger side door showed signs that it had been damaged in the past either from an accident or from transport damage. He said there was signs that a tool that screws into the door to remove large dents had been used.He took apart the interior door panel to confirm that the door did have work done. This was undisclosed to me at the time of purchase. If I had known about it I would have skipped this one. The only true fix would be an entirely new door. Not pleased at all and will be my last car purchase from IDE dealerships.

Review №25

Can’t recommend Brad enough! He helped me with my leases in my earlier years of driving and just helped me purchase my first car for my family. He is efficient, honest and over knows the business in and out! I highly recommend IDE Honda but most importantly, Brad!

Review №26

Went for an issue with tire pressure dropping. The problem was found and repaired in a timely manner and for a reasonable amount. People were all friendly but professional.

Review №27

From start to finish this was our best car buying experience, we have had some awful experiences elsewhere in the past but Ide Honda (Brad Constantino) was patient, not pushy at all; let us pace the process as we asked questions and analyzed our choices, was thorough and completely reasonable to deal with. Brad was very friendly and personable, and changed my perspective from the dread of walking into a dealership to buy a new car into an enjoyable, efficient, stress free process.

Review №28

I had a wonderful car buying experience with Brad Constantino! He was very knowledgeable but more importantly genuine and personable. I immediately felt like I was talking to someone I could trust, rather than someone who was just trying to make a sale. I still feel comfortable reaching out to Brad about questions I may have, even after its been several months since buying my car. I highly recommend working with Brad and Ide Honda.

Review №29

Great service brought my car in for service it was my first time only waited about 45 min for an oil change and tire rotation had no problems coming back on Wednesday to get my ac leak looked at will recommend to friends and family

Review №30

Brought my wife’s HRV in for a recall, decided to have transmission fluid replaced, was quoted $138, bill came $141, not sure why the difference, tried to call and got voicemail for a couple different lines: Note to self, check the math, dealerships add money for no apparent reason.

Review №31

Thank you Julian Barona for helping me pick out my 2018 used (NEW TO ME) beautiful Honda Sport Accord. I have never owned a vehicle that I have felt so safe in. We moved further from our job, and my kids and I also travel a ton for sports. I needed a safe reliable vehicle, that is not a gas hog with tons of trunk space .. !! I love my Honda 💙

Review №32

Clean cut take it or leave it car sales with a great staff. Ive been taken care of so well by them. Ive sent 8 people to Ide and theyve all bought cars too. I didnt think it could be this easy to buy a car that I actually want at a decent price with great service but they did it. Any issue my car has had theyve fixed without drama. Just great honest service for me.

Review №33

If you happen to visit Ide Honda hoping in purchasing a new car I highly recommend Brad Constantino. He was very welcoming and made me feel comfortable expressing my wants and needs in a car. He also got me a fantastic deal that I was happy with! I had a great experience with Brad for my first ever lease.

Review №34

We had an excellent experience at Ide Honda. Our salesperson, Kiersten was the best! She was very friendly, knowledgeable and professional. Kiersten made the whole experience easy and enjoyable. She was very thorough and didnt leave anything out when going over the vehicle that we purchased. The entire staff at Ide Honda was very friendly and knowledgeable. We definitely suggest you visit Ide Honda for your next vehicle purchase.

Review №35

Gave me a great deal on a leased car. And I liked how they did not lie to me to sell me the car. Very honest car dealership. I will recommend my friends to them to.

Review №36

This is the only time I have enjoyed purchasing a vehicle. Very professional no games. Meet all my needs. Will definitely purchase my next car from them as well.

Review №37

Excellent buying experience. TY Made it crystal clear what the deal was.No pressure and enjoyed the whole experience.

Review №38

I got my Honda last week.Jennifer Flammia was my saleswoman, she did an awesome jobHelping me to get to know all I needed about the new carI would recommend her to all myFriends and family.Thank you Jennifer.M.Shtipelman

Review №39

Great service at this location. Expectations on time and cost were managed from the beginning by Jim. When thrown a curve ball (welcome to car maintenance), Jim updated me promptly and continued to set expectations.

Review №40

Service department never answers phone calls and never returns voice mails.

Review №41

I highly recommend Brad Constantino to help find your next car. I was reluctant to trade-in my 2011 Hyundai Sonata, but knew I had to do it sooner than later. I spent several hours online, seeing what low-mileage used cars were in my price range and found two that caught my eye on the Ide Honda site. I am so fortunate to have been connected to Brads line when I called. He squeezed me in that same day, even though he was very busy. There was no pressure, just information shared. Brad steered me in the right direction and I ended up buying a certified used 2017 Honda Civic that is like driving a brand-new car. It was a great deal all the way around. I will be going back to Brad for my next car and will recommend him to family and friends.

Review №42

We had a great experience at Ide Honda. My family stopped in to test drive a car and left leasing a new Pilot. Even with 3 young kids in tow, it was an easy experience. The facility is clean, spacious, family-friendly. Kiersten was great! She took the time to really show us the vehicle and all of its features as well as work with us to get within our budget. The whole experience was smooth. We will definitely return when its time for another Honda!

Review №43

Great, friendly service. I feel like Im dealing with good people when Ive come here for auto purchases and auto service over the past eleven years.

Review №44

Simple no-nonsense process, responsive communication- very pleased!

Review №45

Jim in service is consistently awesome and their work is excellent. And its nice to be recognized when you approach the counter...

Review №46

What a great experience at IDE Honda! The service was excellent! Brad Constantine cooked me up a great deal! :) Thank you and I love my HR-V EX.

Review №47

WOW! This has been my best experience ever in leasing a car! Adam, Dan, and Al made everything flawless! I have three small boys at home and dont have time to sit in a dealership for a long period of time! Everything was ready when I walked in! All I had to do is sign and drive away with my car, I was in and out within about 30 minutes!!!! I will recommend this dealership to anybody I know looking for a car!

Review №48

I love Ide Honda! They are definitely a dealership that you can trust and they have always treated me with kindness and respect since I became a owner of my Honda and they are appreciated! Thank you so much for your services!

Review №49

I had a difficult situation coming off of a previous lease and I was over my mileage. Everything went perfectly. Roberto Galante and team did an amazing job of taking care of everything. No pressure, no stress and no unanswered questions during this entire process! AWESOME!

Review №50

I had an excellent experience at Ide Honda. I had five months left on my lease, but I wanted to return it now so I wouldnt have to do it during the winter. Will Galliher did just what I needed in an unbelievably short period of time. I called on a Thursday, and had my new leased car the very next day. They took care of everything before I came in so I hardly spent any time there. Ide Honda followed all the New York State rules of opening safely. Excellent job!!!!

Review №51

Very Disappointed. I went to IDE to turn in my lease and BUY A NEW RENEGADE. They turned me away and told me to go drive my leased Renegade until my miles were up, which was very soon.No offer of helping me find what I was looking for, no other option was mentioned.Well you lost a sale. I bought a brand new Jeep Renegade somewhere else. Exactly what I was looking for and I couldn’t be happier.I guess the people at IDE don’t need a paycheck!

Review №52

Purchasing my first car I was a bit nervous, so I did my research and came in ready for a battle with the dealerships. I was half relieved that the sales staff was so nice and pressure free, but also sad that all of my research went to waste.Gerry was incredible helpful and worked to get a great deal to make both sides happy. I couldnt be more pleased with my Honda Ridgeline. I would recommend the dealership to anyone and am looking to do so in the future.Trustworthy establishment looking to work WITH you, not against. A+

Review №53

Good experience overall and low stress process. Brad Constantino and Tony Syre are professional and personable. The car was immaculate, ready to go and entire process very efficient which was helpful when I need to replace a car pretty quickly after a deer accident. I recommend ditching the extra fees that pop up when you are ready to sign (like vehicle prep fees $99) because that ticks customers off which does not help build trust but otherwise the deal was fair. I would definitely buy another car from this dealership again minus the extra fees next time.

Review №54

Jon did a Outstanding job!! Grateful for his amazing service and kindness!!

Review №55

A refined car buying experience. The entire process of acquiring a new car at Ide Honda was incredibly straight forward and uncomplicated. I worked with an incredibly authentic and good natured salesperson named Will. He was not only accommodating, but also patient as I went through my process of choosing the perfect new car for myself. Will showed me every trim level available, and then every interior color in the trim I wanted as well. After I was satisfied that I had fully experienced every choice available to me, I picked out my awesome new black Honda CR V EX-L with black leather seats. I love my new car! Thanks Will!!

Review №56

Huge thank you to Brad Constantino and Ide Honda for finally getting my husband into a newer car! Out with the old (2005 Accord) and into a 2020 Accord hybrid. We couldn’t be happier with the car and the experience! (I also still LOVE my 2016 CRV from Ide!!)

Review №57

Had a great car buying experience. Spoke with Viktor Tiutiunnyk and let him know what I wanted. Arrived at 11:30am and was driving my new Honda Odyssey by 3:00pm. Best experience ever!!

Review №58

I’ve been with Ide Honda for almost 10 years and have never had any issues with them until this new lease. However, I will be thinking twice after the this experience. After an issue was made on their behalf with some overage expenses, they claimed I owed more to them a month later. The best they could do to remedy the matter was work the number down. Customer loyalty didn’t get me much here. I gave four stars for the stellar treatment I received over the years but this latest experience leaves a bad taste in my mouth. Sorry, guys.

Review №59

Brad made my experience painless and very very easy. I came in not knowing what I wanted at all and Brad took the time to nail down what was perfect for me. He took the time to explain every feature of my new car and made it a fun experience. He was the best to deal with!Tony also made life very easy and painless. He made sure I got the best rate and made sure I understood every aspect from the Financial aspect.

Review №60

Brad Constantino is super friendly and easy to work with! If you are looking for a Honda call him!!!!

Review №61

I recently had an issue with my battery/terminals, no fault of Ide. It was the day before a long trip and the terminal cable would not stay on the terminal to the point that I was left on the side of the road. When I finally got the cable on temporarily I drove to Ide. It was about 5pm and Mike Hunsinger greeted me, took my car in and in 45 minutes I was good to go.I appreciate him getting me in as quick as he did when he had other customers he was working with also. Very much appreciated!

Review №62

Purchased a 2016 Honda Odyssey from Ide. The sales reps and business managers were friendly and helpful for the most part. When I purchased my vehicle, the sales rep assured me that during the final inspection in the shop that all of the marks on the vehicle would be buffed or touched up. When I picked the vehicle up it was washed / waxed but the foot long marks were not touched. I pointed them out again so another rep brought the vehicle to the shop to touch up the spots quick; they came out okay. Also, when I went to change the wiper blades and add in a better washer fluid I double checked all of my fluids. Most fluids (brake, coolant, power steering) were all below the minimum line.

Review №63

I just bought my 3rd Honda Civic from IDE Honda. My saleswoman was Kiersten Herman. She was wonderful to work with. Everything went so smoothly especially during the times we are living in. I love my new car and I would definitely recommend Ida and Kiersten to my friends.

Review №64

Just recently leased my second Honda Fit Sport from IDE Honda. Brad Constantino is the best! Easy to work with and always there when questions arise. Also, must thank Roberto Galante for his financial knowledge. Thank you both. Love my ride from IDE!!

Review №65

Brad is very professional and found us exactly what we needed in a timely manner. Excellent service as always! Thank you again! Will come back for a new lease for sure!

Review №66

Little bit of a wiat!! Went in for an inspection, my van didnt pass initially. They told me my rear rotors needed to be remachined and I had to have new rear break pads. I was happy with the service.. Thank you ide honda for keeping me safe on the road.. Now Im on the road again and everything is ship shape!! Olny place I will go for Service for my Honda!! Service staff was also very friendly and helpful!!😁

Review №67

Brad from Ide Honda was by far the best salesman we have worked with when purchasing 2 vehicles. Not only was he patient during mutiple test drives but the whole process was smooth and speedy. He went above and beyond for us to locate and have delivered the perfect van for me. He also took the time to explain all the new to me features and all of this the day before Thanksgiving. He will have customers for life!

Review №68

I worked with Brad Constantino to get my first car ever from a dealer and he did amazing! Made the process quick and easy to understand, and was more than willing to encourage me when I doubted I was able to afford the vehicle. He worked hard to get my trade in and down payment to the point where I could afford it. Awesome job

Review №69

Ali Grose, Nick Dilg & the Ide Honda service department have once again provided one of the best service experiences I have ever had.Wonderful customer service, timely service and my car is driving better than ever!Thanks Ali, Nick and the Ide Service crew!

Review №70

My wife and I had a wonderful experience at Ide Honda. Our salesperson was Kiersten Herman and she did a wonderful job going over every vehicle that we looked at. She was very patient with my wife as she was having a hard time selecting what vehicle she wanted to buy. We will be back for our next vehicle. Thank you again Kiersten for all your hard work.

Review №71

Our experience at IDE Honda was exceptional! Kiersten was our salesperson and she was very knowledgeable and accommodating, especially given the required measures that are taken during the pandemic. Adam in the finance office was also extremely helpful in making sure we got the best deal. We felt comfortable and safe at IDE and test driving the cars. Thank you!

Review №72

Kiersten was awesome to work with. I wasnt in the most ideal situation when I got my new Civic, but Kiersten along with Rich from the finance department went above and beyond to make sure I got what I wanted within my price range. Also a shout-out to the service/recon department for doing a good job getting it ready in a very quick time frame.

Review №73

Excellent service

Review №74

I have been doing business with Ide Honda for thirty years. What a terrific staff! Melinda sold me my latest Accord and was very knowledgable and personable. Jim Milella is 5 stars in my book.I always work with Jim as he is familiar with my driving habits.I always have low mileage and he is honest in telling me what to have done and what I could wait on.He is a gentleman.Things are always repaired right the first time. Great technicians.The showroom and facilities are immaculate .Great management headed by Mark Frey.

Review №75

I had a great experience with Ide Honda— and that is saying a lot since I usually dread car dealerships!! Kiersten was so nice & laid-back, not the typical pushy vibe that you expect from a car salesperson. I will definitely be back for my next vehicle!

Review №76

I had 3 days to decide on and buy a car. On the first day I went to twelve dealerships, at some of which no sales people bothered to get up when I came in (even when they werent working with anyone!), made me wait 10 minutes for anyone to approach me, or acted like they were doing me a favor to speak with me. Not so at Ide Honda. You are greeted immediately by the front receptionist and if a dealer sees you coming into the dealership through the window they are waiting at the front door as you enter. Rick was waiting and genuinely pleasant and upbeat.When I was ready to buy I wanted to make the deal with Rick rather than a competitor with the same price. It wasnt just that he knew the car and was able to answer all my questions - it was that in dealing with him I had a good time rather than being stressed and anxious. It was well worth the few extra seconds to go back to Ide. And when I picked up the car the next day he patiently explained everything in the car. I havent owned a car in 20 years so lets just say I wasnt quite up to speed.He treated each question with respect.When I started this process I did not realize how important that salesperson would be to my experience of buying a car. So now I have a great car and a great memory of buying my car. Thanks Rick Damico and Ide Honda for providing such an amazing experience!!

Review №77

All around great experience. I bought during COVID-19, and they were very professional and concerned about the health and safety of their cusomters and workers. I didnt feel pressured at all to make a decision but found all of the people very helpful and willing to help me find the car that I wanted to buy. Highly recommend working with Ide Honda!

Review №78

Brad Constantino is the Best!!!!! Not enough Stars here! He listened to the needs of my family and responded in a way that helped me achieve my goals. I would Highly recommend him to everyone interested in a new or used car. His knowledge of All Make/Model Cars is extensive and is not just current Honda models too. My wife and I are very happy with our Honda too!!!

Review №79

Friendly staff, been going here for years:)

Review №80

This is our 3rd vehicle my husband and I have purchased through Brad Constantino at Dick Ide and we are never disappointed! Dick Ide is a great dealership with friendly people, and Brad is a pleasure to work with! He is easy to talk to, no pressure, listens to your needs & helps to find you the perfect car!

Review №81

Had a great experience with Ide Honda sales rep Al Gleichauf. I told him what I was looking for and he found it for me right away. He spent a lot of time with me reviewing the features of my new SUV. Ide also gave me a very good price for my trade in and found me financing with a good interest rate. I have purchased cars from Ide in the past and would definitely do so again.

Review №82

Kudos to the entire Service Team! My muffler needed replacement. Mike from the service department was able to get the parts in, the next day! Great service and customer commitment. They are friendly, trustworthy, and reliable. My go to place for my car. Thank you again!

Review №83

Buying a new car was made easy without the stress. Rick Damico made it so easy. He was professional and knowledgeable of the product he was selling. Very patient in explaining the various details and the options involved. Made feel at ease. I would recommend buying a car from Rick. Richard Lombardi was just as professional as Rick in explaining the financial part of the sale.

Review №84

From start to finish my Ide experience was perfection. Kiersten Herman is a great employee! Knowledgeable, professional, and just plain easy to work with. I was happy with everyone in the dealership and would recommend anyone to shop at ide and work with Kiersten. Once again, a happy customer!

Review №85

Gerry Lamb was the salesman I workedwith. He was very knowledgeable, patient and helpful with all my silly questions. Gerry made me feel very comfortable as a single older woman buying a vehicle. That’s not the case at other places I went looking for a car. He mentioned several times that he just wanted to make sure I was happy. I’d be pleased to go to Gerry at IDE Honda again in the future.

Review №86

Ide Honda has taken care of us on three leases. They give you honest and accurate info and good pricing. Service has been great as well. I will likely be getting more vehicles from them. I worked with Kiersten Herman and she really took care of me.

Review №87

Brad was amazing! The whole process start to finish was easy and painless. I had a great vibe from Brad from the moment I met him. Genuine guy! So great that I referred a friend to him

Review №88

Brad Constantino was professional, experienced, knowledgeable, patient and courteous. The Honda team with Roberto was interested in meeting my needs as a customer and finding the perfect vehicle for my budget and taste. Brad answered all my questions in a clear and friendly manner. I love this new car! I come back to Dick Ide Honda because of this kind of service and care.

Review №89

Rick was easy to work with. He encouraged us to take a test drive in a Honda Pilot, the car of our choice. He went over all the points on the car before sending us off. Rick worked to get us the deal we were looking for, and gave us a great price on our trade-in.

Review №90

Kiersten first contacted us through our website inquiry. From start to finish, she made the buying process straight forward and actually enjoyable and fun. No hassle, honest information, and no high-pressure sales tactics. She got us the exact vehicle we were looking for. We are loving our new Honda HRV. Would definitely recommend her to anyone looking for a new vehicle. THANK YOU, Kiersten!!!!!

Review №91

As a first time buyer, I appreciated Als patience and knowledge. He guided me through every step of the process and got me into the car of my dreams! I would really recommend him to everyone as well as Ide to everyone. I will be back in the future when Im ready to trade. Please make sure you see Al when you go to Ide and tell him Marnie sent you! Thanks Al!

Review №92

My husband and I were in need of upgrading our vehicle to something that would better fit our family and decided on a minivan. We had always purchased Ford vehicles, but because we wanted a van we needed to look else where. We did research on the different vans out there and talked to friends and family. We went to test drive an Odyssey and worked with Brad Constantino. He made the experience so easy and stress free. He took the time to talk through all our options and listen to what we wanted and needed to fit our family and our budget. We are so glad we went to Ide Honda and got the pleasure to work with Brad. He made buying a car stress free!

Review №93

From my very first contact with Matt at Ide through email all the way through finalizing the paperwork on my new car, I was impressed by the perfect level of customer service. I never felt pressured or ignored like at some other dealers. I would absolutely recommend Matt and Ide to anyone. Thank you for a great experience!

Review №94

I just leased my new Honda CRV and I am loving it! The ride is smooth and I appreciate all the extra safety features though it took a bit to figure out what all the beeps meant. Kiersten was so helpful and knowledgeable about the car and transition from one car to another that it made the process less stressful and I could actually just be excited about the new car. I wouldnt hesitate to go back to Ida and would recommend Kiersten to family and friends.

Review №95

Good sales team, Rick is the man! Ide lacks a reliable service department, my car always comes back filthy with oily hand Marks on my interior. The service department takes an extremely long time to complete the simplest of car maintenance and still have to bring it back because they cant even preform a proper alignment, very unhelpful service staff that rarely answers the phone and never calls customers back, very disappointed and wont be buying another vehicle from Ide.

Review №96

I had a wonderful experience purchasing a car from Al G. This was my first car purchase and Al was the complete opposite of what everyone told me to expect from the car buying experience. From start to finish, he listened to me and never was pushy. He was beyond friendly and I am so so thankful I got to meet him. I am over the moon with my new civic hatchback and the quality of service Al provided me. I will be a repeat customer of his for a long long time.

Review №97

I had a great car buying experience from Ide Honda. Go to Ide toward the end of the car buying year (July-August), know the true worth of the vehicle of your choice, and deal well. You should get a good to great deal on your new or used car deal.

Review №98

Bought a used Honda there last week good price nice car nice buying experience

Review №99

Called for an oil change which was fine. But ...a tire rotation and break job for an extra 150 dollars was thrown in there too. I declined. My car isnt even a year old yet. This is the only problem I have with the service department. Extra things added that arent needed just to strike fear in the hearts of people who wouldnt know any better? have to stop doing that. My car has only 8800 miles on it so why do I need a break job? Might I add they are mostly highway miles so the breaks arent used all that much. As far as tire rotation I booked somewhere else.

Review №100

This was my first time shopping at an actual dealership. Kiersten and team we’re completely amazing & so helpful! The process was smooth and painless.

84 Photos
4.5 Rating
  • Address:875 Panorama Trail S, Rochester, NY 14625, United States
  • Site:
  • Phone:+1 585-586-2820
  • Auto parts store
  • Honda dealer
  • Auto repair shop
  • Car dealer
  • Used car dealer
Working hours
  • Monday:Closed
  • Tuesday:9AM–7PM
  • Wednesday:9AM–7PM
  • Thursday:9AM–7PM
  • Friday:9AM–7PM
  • Saturday:9AM–5PM
  • Sunday:9AM–5PM
  • Veteran-Led:Yes
  • Oil change:Yes
  • Checks:Yes
  • Debit cards:Yes
  • NFC mobile payments:Yes
  • Credit cards:Yes
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