Stopped in to the Penfield store to get an idea of different types of shower tiles available as I will be remodeling my bathroom. Found a display of tiles but wanted to make sure they were appropriate for a shower. I asked this question of 3 associates in the area. None could answer my question and the third gentleman said I needed to make an appointment with someone to get my question answered.Since when?Dont bother Home Depot, Ill be taking my business elsewhere and wont trouble you again.

Employees seem pretty good. Store seems neat. There are items out of stock that I needed, but in 2021- where is that not the case?

Penfield store is well organized and clean. Its a home depot so you know what you get going in. This store seems smaller than others but overall not a bad Home Depot to shop at.

Makers promised land!

A MUST for any DIYer. Great for all odds and ends whether fixing up something outside or inside. Staff is kind.l but sparse. Download the app and it will tell you the aisle and bag of everything you want. Makes shopping easier. Self checkout is great. Expect lots of carts strewn throughout the parking lot not in the cart return (it’s a rite of passage) and expect lots of terribly parked cars. Join them by parking sideways. The paint people here are especially nice!

I ordered a custom door from Home Depot. Not only did the door come unfinished as shown in the pictures it was delivered with multiple gouges and significant damage for a new door. When I contacted the store I was told I can order a new door (which takes 2-3 months if you’re lucky). Well that doesn’t work for me as I have a siding project starting this week that I need the doors for. The best they could do was offer $300 for the damage and the door being unfinished (the door was a $2,500). Not to mention when I call and speak to a manager they give the impression that they couldn’t care less about the issue. For being such a big company I expect more for their customers! I would not recommend any special orders from this company.

Went in asked for help the young lady pointed us in the Right direction and with great Attitude and Self check out. Another lady checked me out. I was very Pleased with the Great Customer Service. Thanks

The lumber department staff is extremely helpful. EXTREMELY. I was so fortunate to work with Jon who was very customer centered, patient and skilled.

This is by far the best Home Depot Ive visited in this area. Great customer service and very accommodating. Clean store and well stocked in a nice neighborhood.

Store was very clean. Associate that helped us was very informative. Love home depot and I used to work at Lowes.

Our cashier was very very friendly.

Always good help with finding what you need in plumbing, just ask Dan.

Im working on a home project and have been spending my money on items in your stores for the past week. My biggest purchase was for a big amount of $ for an online order on store #1244 for on 8/11/2021 for vinyl flooring. To my surprise hours later my order was canceled by #1244 (greece store). I then called and the representative was not helpful in giving me much information. I then tried calling #1246 (henrietta store) to see if they had the flooring in stock and he was the worst! the guy sounded like he was forced to work when I called at 9:05am, after 9 minutes on hold he hangs up on me,  I called  the store back and the same guy answered and well he didnt care much that the call was dropped, he then tells me that there is nothing in stock I asked him to put someone else to confirm that and he said no he was the only one there. I took my business elsewhere to purchase my flooring and now I have to wait 3-5 days for #1244 (greece)to return my funds. But the 5 stars is for Mark from #1247 (penfield store) went above and beyond he even tried to call other stores to find the vinyl flooring. Thanks Mark! For your amazing customer service as it should be.

Always friendly and helpful. Great customer service.

Bought some spring bulbs today, nice variety.

Awful customer service! I asked a number of employees to help me with unlocking a case to get a drill, each of them said Ill page someone to help you! and then proceeded to just...stare at me, not actually calling anyone, or turned away and went back to the conversation they were having with another employee. I get it, I hated working retail too, but my god, show some initiative

Man do I love Home Depot! I dont live near one, so I checked online to make sure they had what I was looking for in stock. I get there and I cant find it. So I try to find an employee. After locating one, I walk towards the employee and they walk the opposite way after making eye contact. So I went to customer service. They said someone in that section could help me, so ok I walk back to that section. 20 mins later, I was able to ask an employee if they had the item in stock, they did not. Why does this happen every time I go to home depot.

I really appreciate that the employees are so chill and relaxed

Empty shelves. Going back Saturday to buy on line from there as I need the assistance and knowledge to get the correct things.

They do not cater the contractors like they used to they now require you to order online only. They used to have a personal touch for contractors and pull your orders ahead of time. They do not do that anymore and they could honestly care less after speaking to management they said we are sorry we just dont do that

Me and my boss was able to find what we was looking for...the customer service is A1

Quick and easy in and out .supplies needed were in stock. Without any assistance.

Hassle free service. And everything for construction in one place

Went there to get an a/c unit the website said they had three of. Got there could not find. Got assistance from employees who were great and helpfully but they could not locate any. Home depot inventory control is terrible. Employees are great.

I just purchased this tube of sealant to install a window. It says clear right on it. Its definitely white.

Bob was the sales rep that assisted me. He was kind, knowledgeable, patient with all my questions, and very helpful.I late needed to return for an additional supply purchase and was fortunate to have Bob, once again, assist with the purchase. My home project is complete and perfect because of Bobs super guidance at Penfield Home Depot.A sincere and huge Thank you and giant pat-on-the-back to Bob!! Laurie

Well run and rarely out of things. Most of the staff is extremely knowledgeable in their departments. Dan brongo in plumbing has saved me money and helped me fix things on my own. Ron, Greg and Beth are very helpful and paint. I cant remember the electrical supervisor but he is also very helpful when it comes to fixing problems.

This is the beat Home Depot in Rochester, the least frustrating to visit. Well stocked and well staffed.

These days i always shop online first at stores like this. I want to make sure they have what i need in stock. I dont want to go there and just waste time looking for what i need during the pandemic. Better safe than sorry people

Worst customer service on the planet. If you want to be aggravated then I recommend them highly

Was treated better than the Henrietta storeEmployee was not very acknowledgeable

Got everything I needed to do my 2 projects.

Sat outside....the food was good, the donuts were DELIGHTFUL 😃👍

The indoor plant care there is sub par. I just purchased a monstera adosonii there and it was half yellow and oversaturated like there was mud in the pot. There were other plants there that were so dry the soil was hard it broke in chunks and smelled like mold. Shame on them

Good selection of Halloween items.

Bad, drove a long way for nothing. They need to do a better job of inventory. The computer shows a product in stock, but the shelves were empty.

Good location, plenty of stuff to choose from and even have large quantities of plants! Employees here are hit or miss.

Love home depot i go out of my way rather than going to lowes

Its still not that easy to find what you want quickly, but you will find what you want eventually. At the time I was there all the people working there seemed to be engaged with customers, stocking shelves. I was not asked if I needed assistance at any time. The lady at the checkout was jovial and professional. Its nice to see a smile during the day in these times.

Updated Review: Since Letter was recieved by Home Depots CEO, immediate action was taken by regional staff from Syracuse: Stephanie and Kelly. The installers, were extremely professional and courteous. I asked where they were from because if their accents: Guatemala and Ecuador. The floor looks great and my loyalty to Home Depot has been restored. Thank you.I purchased carpet and it has yet to be installed. The scheduled install date is April 20. They had a cancellation so came early. The installer did not want to do the job. It was clear from the start, no introduction of who they were, no evaluation of the job,. Instead he boasted about it taking 5 minutes to install, stood on his phone socializing the entire time. Younger installer began work, when I asked a question, that apparently irritated him, They lost it! Said they were not going to install carpet, I pleaded please install carpet and they walked out! Store called shortly thereafter and said theres a25% restocking fee! And hung the phone up on me!!!I Wrote a letter to the store manager--Mr. Valentino--5 says ago --no response. Called today left two polite messages wondering when carpet would be installed? No return call, I think theyre trying to charge a restocking fee. When it was the installer which walked off job. Two weeks prior, I had a stove installed. Luckily I had a friend who could turn the gas valve. The installer said he could not turn the valve. I would have had to hire a plumber or call gas company in addition to reschedule the stove install for 3 weeks later.This Home Depot is a real mess!! A lot of un-knowledgeable youngsters or stressed out employees. A lot of excuses of what cant be done and no knowledge of customer service.Lowes and local hardware stores will have my business from now on-- as soon as Home Depit calls me and installs the carpet I paid for. I shall never darken their doors again.

They were very helpful for me to find some stuff at the store Im very satisfied with the service keep up the good work on these special times thank you

I bought a pile of lumber. I didnt need it, but a thought it might attract a young blonde gold digger.

Their curbside pickup of online orders generally works really well.

Fairly smooth experience. Found something that worked for me.

Home Depot is by far the best and integritable business by far. If not in stock they will find it and ship in great time.HOME DEPOT HAS EVERYTHING YOU NEED LITERALLY FOR HOME WORK AND HOBBIES AS WELL AS HOUSEHOLD APPLIANCES.WILL ALWAYS USE THEM FOR EVERYTHING I NEED. THANK YOU 🙏 FOR YOUR LOOKING OUT FOR YOUR CUSTOMERS.James K Draudt

Penfield store. My first time there. I felt dumb in the self serve. A clerk came & scanned my stuff. Easy to pay by CC. The receipt is given almost by your feet lol.

Great customer service and they had pretty much everything I need. Parking was easy and I was in and out in no time at all.

Great employees here and great store. It has everything you need.

Very helpful staff. Always ready willing and able to answer questions and lend assistance.

I love how you can bring in a can of paint and they will mix it for you for free. Of course I had to get a few things. Someone is always around to help answer questions or help you find items.

Only place i could find this Nuwallper in stock at this particular store.◾Peel and stick to apply, pull up to remove◾NuWallpaper is safe for walls and f you can fix mistakes by easily repositioning◾NuWallpaper sticks to anything smooth

Like this store best out of rest of the chain

Most consistent in good service and patrons... don’t mess it up

Nice home depot. In the Rochester NY area would recommend going there first before going to Lowes or any other home depot location in Rochester NY area.

I love going to Home Depot! If I dont know where something is, there is ALWAYS an employee that sees my confusion and is ready to help me. Amazing! The prices are great and they will match it if another store is cheaper. Great variety of plants too. Thank you Home Depot!

Easy in and out shopping experience

Very friendly and helpful staff!!

Literally my husband goes here at least three days a week.... ALWAYS something he needs to complete our kitchen renovation and home depot definitely has it!!

HUGE SHOUT OUT TO MARK AND SHAWN IN LUMBER, DEADBOLTAND DAN AT THE PRO XTRA DESK! WE BASICALLY LIVE AT HOME DEPOT AND EVERYTIME WE GO IN THESE GUYS ARE BEYOND HELPFUL AND SO KIND! Would have give 5 stars if it werent for the experience we had with of the very condescending, rude and exceedingly unprofessional manager Kim at the Penfield store.Cmon Home Depot youd think youd screen your managers.

Great assortment, friendly and helpful employees.

I was able to find what I was looking for and then asked and was shown some additional options that could also suit my plans.

It say its like Walmart and Target. LOWES is Target and this is Walmart. Youll probably find what you want.

Mary provided wonderful, thoughtful service while helping me pick just the right window treatments for a difficult room layout. I was very grateful for her help. Mary covered all of the details and I feel confident that I will love the finished project

It has all you need except helpful employees, usually.

Reliably has what I’m looking for

Found items fast

I came to this store because the Victor branch told me that it would be the same deal at this branch. It did not turn out like this at all this branch had the worst inexperienced associates and manager that I have ever had to deal with. I am a large contracting company owner and can assure that I will never spend another dime in this particular store again and will be sure to steer clear of it in anyway. They were unwilling to honor deal and refused to help in anyway.

Awesome rented T250 flatbed employees were extremely helpful and pleasant...equipment worked extremely well...wonderful experience

Usually find what Im looking for 👍 friendly employees to help you find things.

They cant seem to get my husbands military discount processed, we will do our shopping elsewhere.

I went looking for a large appliance. Steve helped me. He was very knowledgeable and Extremely helpful. Employees are very friendly. I had a very pleasant experience there and plan on going there again in the future.

Very clean store and the staff provided excellent service

Good inventory. Lacking knowledgeable staff. Saw a employee clipping their finger nails in the isle and letting clippings fly all over and he just left them. People can be gross.

No big issues. Went there to purchase dry wall compound. While there I decided to look for a lanyard which would go around my neck and attach to my glasses allowing me to simply remove them when not needed and hang in front of me until I needed them again. A store employee approached me and asked if he could help me. When I told him what I was looking for hr said he wasnt sure but maybe in the hardware department. And that was his only effort to help. He didnt offer to ask anyone else or to even make an attempt to help me look. Needless to say I wasnt impressed by his lack of effort and never did find the lanyard.

Picked up several large pavers at about 95lbs each in two separate trips from the Penfield location. I was greeted each time with eager employees to help me load them. Thank you for your help!

Products are very good. The young man who worked with us (Tom) was most helpful and pleasant. Went far beyond basics to help us get what we needed.

Would like more consistency with help in the store, but they are the only game in town at that location.

Penfield store is my favorite. Cashiers are awesome and alway s know who to ask questions for the right answers. Especially Dan Brongo in plumbing.

Great group of employees, always helpful.

Customer service was good got all qustens answerd timely

Went to buy a lawn mower and Allison went out of her way to get us the one we wanted because they had none in the rack. (we wanted electric and all they had was gas on the racks) she had to go to the back and wheel one to the from . She was friendly and was eager to help. Thank you Allison!!!

Great app. Easy to find anything.

As Home Depots go, this one is decent. That being said its still like pulling teeth to get returns/discounts processed. Classic 10 to 1 ratio, for every 10 employees only one knows what theyre doing.

Great experience and staff !

Had what we were looking for.

Terrible customer service, much better experience at Lowes 2 minutes away.

I would love to rate this store 5 stars but has anyone ever walked into a Home Depot and had an employee ask if they can help you find something? Me neither. I still like shopping here though.

Helpful staff and well-stocked inventory

Home Depot is the best. New switches looking good.

All around friendly and very helpful people here.

Always helpful. I find the staff much more knowledgeable and pleasant then Lowes in Webster. Never a bad experience and prices are fair.

Some of the staff can be a little rude and the parking lot is busy! But its a decent store overall

Excellent online order and in person shopping.

Get place for tools better selection than lowes

Bought some deck over paint..... usually last 3 or 4 years...... everyone complains about all deck paint......go buy the composite and spend 4000$......I spent 75$ and some elbow grease

Home Depot gave many of their workers a raise I appreciate this.

Went in 5o get a few electrical items. Some selections were limited, and completely out of 1/2 PVC pipe. Friendly staff but cant make up for empty items, sign of the times I guess.

Love home depot but never staying there till close like i did when i was a kid staying in there till close while my dad had to look at everything haha

The price is overall great to the products/Materal you choose to buy and the staffs are very helpful in finding items that you needsIf you cant find something your looking for somewhere else, youll sure find it at H-D

The gentleman that help my group and I is Dane (like the Great Dane :D, a title well deserved) from Lumber. In actuality, he helped us TWICE and both instances were great experiences. Not only did know where the items were, he quickly answered our questions and offered advice. Dane is a great conversationalist, has a great sense of humor, and treated us with respect (being a female in a home improvement store, it seems like the older men feel as though the women that visit the stores are merely there to fulfill their husbands shopping list, rather than the fact that we know what we are doing). Thanks for all your help Dane :)