Julia was such a great help! She had just want we were looking for in stock and even helped us load it on top of our vehicle

When I went in I had no clue what I wanted let alone that I was going to buy a new bed, but Geoffrey helped me figure it out and spent a whole lot of time running numbers to help figure out what was best & affordable for me. Geoffrey made my friends and I feel right at home while we were look for a new bed for me. I would have given 10 stars for how much Geoffrey really helped me out! SHOUT OUT TO GEOFFREY!!!

I was super nervous about making my first big mattress investment. Didi made me feel so comfortable and gave me ample space/time to make my own decisions, rather than feel pressured into making a purchase. She was knowledgeable and shared all of my options, keeping my budget and personal preferences in mind. My order was delivered in a timely fashion and I cant wait to get it set up tonight. Thank you Didi for making the experience much less stressful than I thought itd be !

When I say awesome customer service...I mean every word of it. The lady who helped us was great and she knew her products to the T! She answered all of our questions..even if they were the same ones over and over again. She recommended the promos and the best deals. We had one more store to check out after we went there..but we decided to go with Mattress Firm because of the great service and free adjustable frame. The price was very reasonable. The delivery was as arranged and they even arrived an hour early. That was awesome for us because we work night shift and we were told that Saturday was mandatory that week. The bed is very comfortable and the packaging on it was nice,neat and clean. The frame was very easy to put together. If you want a great bed go to them!! You will not be disappointed and you will get a great deal. Thank you nice lady at the store!! I sleep better because of you!!

Such a good experience! Friendly service and was easy to choose a mattress that I liked a lot.

Knowledgeable but not pushy about selling the most expensive brands, we appreciated that!

Excellent experience returning mattress that didnt work for me and upgrading to a better mattress

I visited alot of mattress stores but this is one I would highly recommend. Very good staff and excellent service and products.

Outstanding service . Didi did a wonderful job taking care of us. She is very knowledgeable, responsive and professional without any pressure . Highly recommended .

Geoffrey was professional and respectful working with us to choose a mattress and help us understand our options.

Very knowledgeable about the products helped us pick a good mattress.Thank yon Geoffrey

The sales agent William was absolutely amazing. He was very helpful and he helped me stay perfectly in my budget. Would definitely recommend

My Fiancé and I are moving into a new apartment soon and we needed to purchase a queen sized mattress and box spring. William (the site manager) helped us find a mattress that would fit our needs accordingly. It was a great shopping experience and we will definitely be coming by this location again.

Quick, courteous, very helpful team!! I will certainly be a return customer!!

Came in with a warranty issue, the team helped us find a even swap and got it scheduled ASAP. Only thing we didnt like was the charge for delivery. Every other mattress company in town doesnt charge one and we didnt get charged the other time we were there. But crew was good

Great service. Friendly and professional from start to finish

Jason was an excellent sales person. She was very knowledgeable, engaging and was able to answer all of my questions. She gave great direction in helping me find the right mattress for my husband and me. I would definitely recommend Jason at Mattress Firm!

My wife and I went here to buy a mattress. Lisa helped us out she knew what she was talking about and was very nice and informative about there products. We had chosen a mattress and a adjustable platform, anyways it was a good experience. Thank you Lisa.

I loved every minute of my experience. I walked out with a bed and platform soon after I walked in. I got to try different beds and they helped me a lot considering my budget! From now on I’ll never go anywhere else to get a mattress and I highly recommend them!

Jenifer Ratiff greeted as we entered the store got us the best we could get in what we wanted definitely be back for another 10 years

Wil at the Tanglewood location was fantastic! He knew exactly what we needed, and helped us find something affordable. We enjoyed his knowledge of the brands, styles and quality of each mattress. If your looking for a nee mattress go see Will, tell him we said hello!

Enjoyed the visit... Got honest and verifiable information. I dont know if it was the best deal in town but getting good service has its own value. Even tried the bed I was going to buy online here. Glad I didnt buy that one and found something that was more comfortable... Ask for Will he knows his stuff.

Great quick and friendly service, found us the right bed at the right price point

Terrible customer service! Impossible to get anyone on the phone. And a delivery driver that lied about where he was. I will never use them again.

Awesome. The lady that helped me was very nice. My sister recommended your business and they gave me the same deal she got. Thank you.

We worked with Will recently while shopping for a mattress. Will was very knowledgeable and helpful based on what we told him we were looking for. While we didn’t end up buying from him I would certainly recommend working with Will on your mattress purchase!

Lisa W at the Roanoke, Va store is fantastic. We first purchased an adjustable base from her in February and she was not pushy at all and did not try to shove a mattress down our throats that day. We told her when we were ready we would be back to see her for a mattress. Today (9/5/20) we arrived and she was there and greeted us and helped us along in the process of choosing the right mattress for us. I cannot say enough about her and how courteous and professional she is. Again she is not pushy at all and let us take our time in choosing the right mattress.

Plan was to get in and out quickly. Mission accomplished! Was not pressured what so ever and got what I wanted in a snap.

My salesperson Julie was professional,knowledgeable,and informative. She did not rush me through my purchase. She listened to my expectations and guided me to the perfect mattress. She gave me an unbelievable deal. I would recommend her to anyone.

The lady that helped my fiancé and I was extremely helpful and polite. I would highly recommend buying for them.

It was a very nice experience, loved the sales person..expecting delivery on Tuesday.Hope its not pouring down rain.

Good people to deal with very helpful(

Ask for Will. He definitely will deliver top class shopping experience.

If you need a bed, this is the place to go. The staff are very friendly, knowledgeable and helpful. I would highly recommend shopping here.

Excellent customer service! Jenny And her manager know what customer service is and how to deliver it. I will definitely tell others to shop At Mattress Firm!

Mrs. Ratliff showed us many, many options until we found exactly what we wanted at the right price. She was very friendly and knowledgable about the various products.

We had a great experience. We have never been so educated on sleep. We would highly recommend anyone having trouble sleeping to get with Angie. Thanks again can’t wait to get a great nights sleep. Have I mentioned sleep enough!!!!!!

Lisa W. at the Roanoke, VA store was super helpful in finding us the right mattress at the right price. She was a great listener, made suggestions based on our preferences, and never pressured us to spend more than we budgeted. It was a super smooth experience from start to finish!

The store’s manager,Jonathan, is absolutely the best! He quickly helped me choose the right mattress, his customer service is stellar and he is highly knowledgeable. This is the store - and the person - to go to if you are looking to get a new mattress. I highly recommend them.

Great guidance and patience while it took me a while to choose the right mattress

Very friendly and helpful. Easy experience.

Will Santo was wonderful! He was very knowledgeable, patient and an all around joy to be around.

I was greeted at the door and helped immediately with what I was looking for. The salesperson was very friendly and knowledgeable and I bought the most comfortable mattress. The delivery guys were very friendly and called me right before delivery to let me know how far out they were. It was a great experience.

Service at Mattress Firm could not have been better. Will S. spent a long time explaining all about adjustable bed frames and beds and was very knowledgeable about everything in the store. No pressure either.Went back after weekend to order and Lisa was there to write up the order and she was also terrific.

Lisa was a terrific help in securing our brand new Purple Hybrid 3 mattress. My wife and I are glad to be rid of the Tempur Pedic we’ve had for nearly 15 years, and can’t wait for this upgrade. Free delivery to our front door too. Thanks Mattress Firm Roanoke and thanks Lisa for the terrific customer service and sales support.

Ti was a great experience stopped by one night picked up 2 days later

Great customer service

GREAT SERVICE, GREAT PRICES! I WILL DEFINITELY SHOP THERE AGAIN AND RECOMMEND FAMILY AND FRIENDS!!!

Lisa was knowledgeable, friendly and asked the appropriate questions to find out our needs. She found the perfect mattress for our home.

Great place to do business! Got a great deal on a Sleepy’s firm Queen size mattress, would definitely recommend to anyone in the market for a new bed at a reasonable price! 👍

New to the area -William Santo was helpful and accommodating! Easy transaction!

Bought a mattress and the insurance. Mattress had an issue and they took care of it. We purchased a upgrade and a split king with the top of the line bases. The staff gave me the best deals.

William was my sales associate ..he was very very nice. I would recommend this place!

Wonderful! I went in looking for a mattress for my apartment and left with the mattress, a box spring, and an adjustable bed frame for a very reasonable price! I was greeted upon arrival, told them what I was looking for and my price range, and was eagerly helped by staff. They did not try to push me past my price range. Salesman was very friendly and answered all of my questions.

It was busy and only one person working the floor and she did a great job of taking care of everyone. She helped us select the best mattress based on our needs. Overall very happy with everything.

Lisa did a wonderful job helping me and my husband. Was a great experience.

Great customer service! Sales staff was not pushy but was super helpful and knowledgeable.

Excellent Service and fantastic sale pricing on quality mattresses Lisa Is really good at her job Very satisfied

We are from Lynchburg and drove to Roanoke to find a new mattress. Prior to our visit we called and spoke to Lisa. I had a list of questions and she answered them all and was very kind! I told her we would be coming to the store at 10 am on Saturday. When we arrived, Lisa was there to greet us. She told us she made sure to be there if we came at 10, even though she wasnt even supposed to come in until 11! She went above and beyond to help us, answered questions, gave us space, and never pressured us to make any decisions or sell us other products. We are so excited to get our new mattress. Thanks to Lisa, we had an amazing experience and found just what we needed!

I had a great experience when I came in to purchase a new bed from my Roanoke Mattress Firm. The sales associates were friendly and knowledgeable. They were focused on finding the right bed for me not trying to sell me the most expensive one.

I was very impress by the sales man there. He was very successful at juggling 3 customers at one time plus the phone. He was very knowledgeable about his job. He deserves a raise.

Will was informative and polite. We enjoyed our shopping experience. Won’t hesitate to go back for our next purchase.

You All are Awesome to Work With!!

My husband and I had a very good experience last week with William Santo.He listened carefully and showed us exactly what we wanted after answering our many questions. He was friendly and relaxed. Our delivery men were also very nice and careful delivering our mattress set into our house.

Went to find a mattress on my lunch break from work and I was in and out with time to spare. Jonathon was very friendly and knew what he was talking about and pointed me in the direction of a great mattress for a great price. Would recommend this place

Stopped in today to look and compare prices. We ended up buying a mattress and frame. Matt was amazing, he was polite, and well informed. If youre looking I suggest you stop in and talk with him.

Very friendly and willing to swap out several mattresses until I found the one I wanted.

Lisa at Mattress Firm made getting a new mattress quick and easy! She was very knowledgable and extremely friendly!

Met with Lisa W and she was very patient as I indecisively went from mattress to mattress to mattress. She did a great job answering all my questions. Bought a mattress and I’m excited to sleep on it! Thanks Lisa!

His name is JONATHAN, and this guy is AWESOME!I called, not knowing what to do for my two year olds toddler bed.He gave me my options, and told me all I needed.When I got there, everything he said was truth, and I was ready to buy. He hooked me up, with a waterproof cover ( even showed me how it worked by using some of the cloth, to cover HIS PHONE and the water ran off. )and I noticed body pillows as well. They were 8 bucks! So I got 3. I was a tiny bit concerned, when a snag in the system led to my order getting messed up, but he handled it all like a pro.Got my money refunded, and even sent me a direct link via email, so that when my money was refunded, I could just click and order. TRULY awesome service. The ONLY thing that threw me, was the fact that I thought I could just walk in and buy the mattress I needed, but, with free shipping, I cant really complain. If you need some respectful, courteous service, go there, and find JONATHAN.He even called me to let me know when my money would be refunded. AMAZING!

The overall experience was amazing, Matthew was so helpful and funny. We went in with a budget and even though we spent more than expected we saved so much more. It was a Big Bang for our bucks! I will be recommending this specific location to all my loved ones! Thankyou Matthew for the great experience and making sure my partner and I sleep comfortably. I will only be shopping here from now on.

The staff was very friendly and knowledgeable, and made shopping for a mattress a lot more relaxing and much less painful. I’m very happy with my new mattress. It turns out my mattress wasn’t only old (13-some years) but apparently way too firm for my sleeping habits. Having a softer mattress has done wonders for my shoulders as well as my sleep.

Got a good deal on a great mattress. Very nice and friendly knowledge associates. Thank you MATTRESS FIRM.

Good selection, good prices. HORRIBLE SERVICE!Bought a queen sized Sleepys mattress, foundation and frame.They could not deliver when promised- took them four tries to get us our bed. Bed was bought on a Sunday, delivery was originally set for following Tuesday.First delivery attempt- Tuesday- the delivery service did not call to confirm the night before, did not call to confirm their time, and did not call when they arrived so we were not there to receive. They arrived early, and left without contacting us, and we waited an hour at the house at the time specified online. Contacted the store and the Manager apologized; acknowledged they had not contacted the proper numbers and offered to waive the cost of the foundation and to throw in two pillows. Would deliver two days later.Second delivery date- Thursday- no call night before, no call that day, no delivery! Called store- Manager (different one) said that the delivery order never got put in. And by the way, pillows were not in stock so she would waive the delivery charge instead. Delivery now scheduled for two days later, Saturday.Third delivery day-Saturday- Service called the night before, called that morning on two different lines, and they arrived when they said. Foundation (box spring) was not built properly, the plastic guard on one corner (see photos) was not stapled down and the fabric was not properly secured. Refused the box spring and went to the store to discuss and show them the defective product. Oh, the delivery guy said that he would put the damaged corner against the frame, and then told me that I could just staple it down if I had a staple gun. I refused delivery.Both Managers were in store, and said they would deliver a new foundation on Thursday, which was too late for arriving family members. They then offered to rush the delivery for Tuesday.Fourth delivery day- Tuesday- No call the night before; contacted the store to let them know, and the manager who promised the pillows answered. He told us that the new foundation (box spring) would be delivered Thursday, and we reminded him that the bed would be too late for arriving guests. He offered to get it to us and would throw in one pillow to make it right. On Tuesday, a pick up truck showed up in between rain storms and two very polite gentlemen delivered the box spring and set up the bed.We never received any of the compensatory pillows, and have yet to see credits for the foundation or delivery charges.Although the bed appears to be a good purchase, and the managers were always polite, there appears to be a big disconnect in customer service and between the managers who do not back each other up or keep the promises made to each others customers.This was a very disappointing experience. I cannot recommend this store and will update once I get feedback about the bed.

Young lady was sweet patient and helpful.

Darius Bell, our salesperson, was so knowledgeable about the products! He helped assess our needs and steered us toward a mattress which would be best for us. He was not pushy at all. Very professional and polite! Mattress prices were very reasonable compared to other stores. Great deal! Delivery went so smoothly also! We are very happy with the mattress!

We were very pleased with our purchase. The salesman was very knowledgeable and the store was very organized and clean. It is a very kid friendly place. The delivery team was also great, they were respectful of property and careful with our new mattress. They are highly recommended in my book. We had a great buying experience and are second time customers. I prefer the store on 419 but I hate the traffic out that way.

Very friendly staff. Great prices. Got me the mattress I needed.

William was very great. We had great assistance and enjoyed looking at mattresses. Found the best one!!

Five stars for Taylor Hurst our sales associate. She was very professional and helpful with our matress and adjustable frame purchase. She was very knowledgeable of the products and answered our questions. Our matress shopping experience was simple, fast, comfortable, and easy. Thank you Taylor!

Great place with friendly people. Good prices and deals. Easy to find a good mattress

Mattress firm did not deliver as promisedunable to get timely refundstick with local storesdavid

My very first time shopping for a mattress and Mike was absolutely amazing with helping me !! He is very knowledgeable, kind, and doesn’t pressure you into getting something you don’t want, but instead he matches you with a great mattress that YOU want to get. I would definitely recommend anyone who is looking to buy a mattress to go check out the town square location and ask for mike ! Great experience :)

Sales Associate Lisa absolutely KILLED it! She rocks to the 10th power and deserves a FAT raise!

Our experience here this evening. Jessica, Aaron, and Evan all showed the best of service and with me working in a customer service role I expect it. Great job you guys we appreciate your service and if I could, we would give you 10 stars!

Will is great! Helped me find a new comfy mattress.

Will was very helpful, friendly, and knowledgeable. I am very happy with my experience.

Our experience with Mattress Firm was one of ease. Aaron was very professional, knowledgeable and sincere. We felt very comfortable making a decision on a new mattress and based on our experience, we highly recommend Mattress Firm.

My husband is hard to please but we will be back for any future needs. Aaron was great. Look forward to great nights sleep

Jason was EXCELLENT service rep, courteous, and professional. We are satisfied shoppers.

Great place with lots of options. They really work with you on finding the right thing. Definitely worth checking out.

Easiest mattress buying experience ever. Very helpful salesman who helped us find exactly what we needed in our price range. Would definitely shop here again and plan to recommend it to friends.

Pleasant experience. Expert advice and direction. Aaron and Johnathan were friendly, open, and marvelous to work with!

Colbert was amazing!!! He was so helpful and fun to work with. Aaron was also great to work with and was able to provide detailed information!! Definitely recommend Mattress Firm to anyone looking for a mattress.

Great experience working with Jonathan who set me up with an awesome mattress after my old one died.

Great working with Aaron on our purchase. Very informative and a great experience overall. Highly recommend them.

Johnathan was awesome to work with. Highly recommend working with him

The gentleman sold me a mattress at a lower price than I couldve expected for the quality, and a body pillow to go with it. Would definitely recommend speaking to Jonathon for anything you may need!!

We came in for a new king sized mattress today. Bruce was wonderful in helping us find the best mattress for us. We even got at free fit bit! Thanks, Bruce!

Awesome experience!! Can’t wait to try out the new mattresses!! Staff extremely helpful/knowledgeable/friendly. Great mattress buying experience.