We are always welcomed and made feel at home from the service department. Our MDX is four years old and we have had wonderful service.

Duncan Acura in Roanoke VA is one of the most friendly places I have been to. Their employees actually know there cars and are more then happy to talk about it. They don’t waste your time with this and that they know exactly what you are looking for. The care salesman that helped me Tony S. was truly helpful. He knew exactly what I was looking for and did not hesitate to help me out. Thank you so much Tony!

Excellent service. Very knowledgeable, forthright, and personable. Took time with our situation, and did exactly what was needed, communicated well. Recommend for service.

Clayton is a great customer experience rep. Despite it being a car dealership it was a great experience!! He made sure the car we wanted was available on the day we arrived and walked us through all the steps while being patient with our requests. 10/10 across the board!

My day at Duncan Acura was amazing! The associate Joe Ross made me feel at home, was very informative about my car, he was very helpful! I will go back because of his great customer service.

I had a very limited window of time to buy a vehicle and was surprised to find one that I absolutely love so quickly. My fiancé and I had planned to take the entire day driving around looking at different dealerships, and this was our first and only stop. Evan was incredibly patient and understanding with my circumstances. I had a great experience!

Nice facilities and good work. Only complaint was that we were told it would take 60-80 minutes. It took 130 minutes. But nice quiet customer lounge to waste time.

This was our first time utilizing the service department following our October Acura purchase. We were extremely impressed. Joe and the staff were courteous and professional from the phone call to make the appointment until we picked it back up after servicing. Excellent dealership- worth driving an hour and a half to get there!

Joe was more than accommodating during our recent service visit. He took great care of us start to finish.

Thank you Duncan Acura for helping us in an emergency. Had a flat on the way to PA from Ga.Your service department worked us in to get new tires. Then we were back on the road. Thank you so much. I can always depend on Acura wherever I am.

Great job on my B123 service and for replacing my 4 tires. I was so impressed that I also had you all so an alignment on my Toyota. Great job!

The process was smooth and seamless. My salesman, Clayton Carver, was very knowledgeable about the SUV I was buying, and he was attentive to my every need. Thank you so much Clayton and Rick Whitt at Duncan Acura!

Dealing with Duncan Acura is a smooth and friendly experience. Easy to deal with and extremely knowledgeable of their products.

The staff at Duncan Acura have always been friendly, accommodating and efficient. Travis is excellent ! During my last visit they even offered me an office area which was great for some private zoom work meetings that I needed to complete while I was waiting for my vehicle. I have recommended them to several of my friends. Thank you!

Great experience. I needed to get in and out quickly and Evan and the team took great care of me. I would definitely recommend Duncan as the place for your next Acura purchase! Thanks again Evan!

I would give them 6 stars if I could!

It was a great experience shopping for a car at Duncan Acura in Roanoke. All the employees I met were all very helpful and willing to help. The guest experience manager that really helped me was Clayton Carver, he is the best. He knows The MDX really well. He was able to answer my questions. Clayton took time to keep me updated with what’s available until I found what I really want to buy. I bought an Acura MDX- SH-AWD. Clayton is very pleasant and very patient . Thanks.

I recently purchased a 2018 Acura RDX from Duncan Automotive on Peters Creek in Roanoke. I found the Sales Manager, Rick Witt, to be very professional, honest and friendly to work with. I would recommend him as a salesman to my friends and family. Thanks, Rick, for making my car shopping experience a positive one.

Very difficult to get an appointment as they only offer Acura service two Saturdays a month. Also not overly friendly

Very easy buying experience! Evan was great to work with.

Fast service and very professional! Travis was very helpful.

Thank you Duncan Acura for keeping my RDX in tip top shape! The service department is the best! They are very thorough going over the vehicle and do not perform anything that is not necessary. The service guys are awesome and they make sure they go over everything that is done and may be needed in the future and that is why I trust Duncan Acura.

Travis was upfront about costs and actually recommend things that were best for my vehicle. He also helped me get my key fob to work and taught me a feature on my vehicle that I wasnt aware of. Ill definitely be back.Cody also gave me a ride to and from work which was great. He drove safe and was knowledgeable.

Let me start by saying I was an out of state buyer. These guys, especially Evan Shuck made buying my car smooth and easy. They even went the extra mile and buffed a scratch that was on the back quarter panel, and even had their detail guy put pin stripes down the side of the car free of charge. Evan picked me up from the air port in my car so I didnt have to get a taxi. These guys are the real deal. 10/10 would recommend to a friend. If you are looking for a smooth buying experience, do not look anywhere else.

Duncan did exactly what they said at exactly the price they quoted. They were friendly and professional. Couldn’t ask for more.

Had a great experience buying from Duncan Acura! Very happy with the purchase of my MDX. The process was stress free and pleasant. A huge personal thank you to Mr. Brown. He was very helpful and knowledgeable in answering all of my questions and overall a great guy. Would definitely recommend buying here.

Travis was pleasant and courteous. Reason for 4 out of 5 was the appointment scheduled. I was scheduled for 730 am. Travis informed me the technician doesn’t come in until 8am. If that’s the case, why a 730 appointment slot?Overall, my experience was very good.

I just bought a car from Duncan Acura and it was the best customer service experience I have ever received at a car dealership. I highly recommend Duncan. Great people!

Great Dealership. Excellent service and especially nice and courteous employees. Highly recommend Duncan Acura.

From start to finish, Evan and his colleagues at Duncan Acura made each step of the decision making and purchasing processes enjoyable. I received excellent customer service and highly recommend the Duncan team! And, I’m loving my new Acura RDX!

The service great but that 135 hr to work on something that crazy because the book dont mean anything because i have worked in a dealership shop???

On Independence Day 2021, Lynwood and his team at Duncan Acura in Roanoke, VA, saved the day. We were 300 miles from home when our 2020 Acura RDX broke down. Acura Roadside Assistance connected us with Lynwood and Duncan Acura as the closest location to our break down, and then lined up a tow truck to take our car to Duncan Acura. But here we were, my husband and I plus our two teenagers, almost 50 miles away from Duncan Acura: no way we would all fit into the tow truck to get from here to there. And being 300 miles from home, we had no way of knowing what options we had in the area. We called Duncan Acura with hope in our hands, and found Lynwood. From the first moment, it was clear that Lynwood would take care of us. He recognized our dilemma right away, and took off to research some options. Within 10 minutes, he called us back to tell us he had connected with Duncan Honda in Christiansburg, which had rental car services and would be coming to pick us up so that we could rent a car to drive from there to Duncan Acura. And thus it was that both our car and our family made it to Duncan Acura. Once there, however, we were still on tenterhooks: what would they find, and would they be able to fix the car in time for us to make it home that day? And how many customers did they have ahead of us, on this day when most places were closed? Lynwood assured us he and his team would do everything they could to help us get home as quickly as possible. In the meanwhile, he offered the very sufficient waiting lounge, with refreshments and snacks and NCIS; he also suggested a few barbecue restaurants in the area where we could feed our teenagers while we waited instead. We took the second option, and as our rib-sticking meal came to a close, Lynwood called with the update: they had found the issue, fixed it, and put 10 miles on the car just to make extra sure it was the right fix so we wouldn’t run into any more trouble on our way back home. As we returned to Duncan Acura, our tremendous relief at our car being fixed was tempered with resigned dread at having to backtrack 30 miles to Christiansburg to return the rental. But back at Duncan Acura, Lynwood yet again went above and beyond, insisting that he would return the rental for us, rather than us having to backtrack and add at least another hour to our journey home. Amazing. For a situation that could have been a complete nightmare, we were able to escape with a 5-hour detour and a good story to tell, all because of Lynwood and his team at Duncan Acura. THANK YOU, Lynwood and Duncan Acura!!

Friendly, professional, detail oriented. Would recommend to anyone who wants knowledgeable mechanics working on your vehicle.

The Duncan Acura sales team was excellent! They answered all questions and took time to explain the quality MDX features. They were not pushy and made an effort to be competitive and have a low price.

I recently purchased a used car from Duncan Acura. Their Sales team was very friendly and helpful. I was driving an hour from home and they had the car prepped and ready for a test drive when I arrived. The car was priced right from the beginning. There was one service item that Duncan disclosed in their own paper work that was needed on the car. They were willing to do the work at no charge without any discussion. They even sent me home with the car that day and committed to pickup the car and return it following the service. This was great since I live an hour away. I worked with Tom Dang and he made both trips to my home to pickup and return the car. Overall, their service was excellent.

Great place to buy a new or used car. Awesome sales staff. 5 vehicles and counting.

Ran over a nail, they got me quickly, took care of my tire, and since it was due I got my oil changed at the same time. Appreciate them working me in last minute. Even washed my car.

Very cordial and helpful - not high pressure at all. Very clean dealership

Great Customer Service! Was detailed on what the issue was and cost! Great service and Car Wash was included as a bonus! Highly recommended!

I had been looking for a used low mileage Audi A4 Avant for a while and when one surfaced at Duncan Acura I called right away to check it out. I had bought a Jeep years ago from Duncan and had a pleasant buying experience and was expecting the same with this vehicle. I met with Evan Shuck, who is a very courteous young man, and he helped me greatly through the purchasing procedure. Along with Mike Witt’s (sales mgr.) assistance we were able to work out a great deal on the car and I signed the papers the same day. With the help of another salesman, who originally sold the car to the previous owner, they were able to obtain the cargo cover and rear screen for me saving me hundreds over having to buy them after the fact. They even paid the UPS shipping from W Va. to get them here.Usually having to deal with car dealers is a nerve-racking experience, but working with the Duncan team was actually quite enjoyable and I would have no reservations recommending them to friends or family members when they are in the hunt for a new or used vehicle. 5 stars across the board from me.

Travis your Customer service representative was very professional pleasant annd knowledge. Kept us informed without us having to follow up..

Actually can say the service for our RDX was stellar. They loaned us a car, and kept in contact with us to let us know their progress. Wasn’t finished by the end of the day, so we drove the loaner back to Lynchburg - a very nice vehicle (TLX) - and drove back next day. Couldn’t be happier on how we were treated! Thank you Joe Ross for helping us out!

Great people and very cooperative. Had a commitment done by Sales Manager (no longer with company) on my car. Talked with Service Manager and he requested me to approach Rick. Had a call with Rick and he get the issues taken care with pride. Rick is a great guy and folks buy your cars from him. Thanks Rick and Travis for great service.

We purchased a pre-owned vehicle from Duncan Acura after researching SEVERAL dealerships and finding the exact one that we had been searching for. We talked to the sales person, Evan Shuck, on the phone and explained that we lived 2 hours away (also senior citizens) and would have to work out the arrangements for getting there. It was going to take a few days before we could do this. Evan called us back and offered to drive the vehicle to another Duncan dealership in Christiansburg to save us about half the driving time and offered to let us test drive it before we made the final decision to purchase. His Sales Manager, Matt Hally, agreed to accompany him so he could return to Roanoke after the sale. The vehicle was everything he had told us and exactly what we wanted! Evan had already done the paperwork, saving a great deal of time for us, and couldnt have been more professional, helpful, and most importantly, kind throughout the entire process. The most unfortunate thing in the world to happen... happened when my wife was backing out from the dealership! She backed into a 12 diameter flag pole and shattered the back glass!! We barely owned the vehicle for a matter of minutes! Extremely upset and totally lost about what we were going to do, Matt Hally offered to drive with us and show us how to get to a body shop that we had chosen to fix our dilemma. I cant say enough about the customer service these two gentlemen gave to us throughout this whole awesome experience. I would most highly recommend this dealership and their staff, especially Evan Shuck and Matt Hally, anytime!!!

Waited on me, I ran into heavy traffic. So polite, so kind. They are a pleasure to work with

They are wonderful !!! I will always come back !!!

Simple buying process, no pressure, and professional.

Travis Frith. That name is hugely important to my excellent service review. Travis went above and beyond to explain procedures, contact me with suggested/needed services, and other information during my State Inspection services. There have been several service personnel at Duncan Acura when I’ve had appointments, but NO ONE supersedes Travis. THANK YOU for hiring and maintaining service advisors like Travis. I am most grateful because he is DEFINITELY trustworthy.

Thank you for an easy car buying experience.

The service department is fabulous!!! They go out of their way to provide great customer service! I highly recommend!!!

The gentlemen were most helpful and my repair was completed in a timely manner. I was very pleased with the service and happy to have a clean car returned to me!

I have bought many vehicles over the years and this is one of the best experiences I’ve ever had. My wife and I felt like we were dealing with family, willing to do everything they could for us. Jim Thomas and the crew went above and beyond to make sure we were satisfied. Very happy with our purchase.

I was treated with professionalism and courtesy. Evan, our salesperson, was extremely knowledgeable and personable!

Great service department! Though I did not purchase my Acura TLX from Duncan I plan on them doing all the service to it. Taking your car to a dealer for service will always cost more, but Duncan Acuras Customer Service and straight-forwardness is worth it! Top Notch!

Excellent service. Joe is very courteous, thank you :)

Joe is great and I definitely recommend!!!

Duncan Acura did a great job! Took care of my wife’s 2007 Acura MDX and provided a loaner to use. I truly appreciate their commitment to quality customer service!

This is one of the few jobs Ive ever had where Ive loved working!Great people, great atmosphere and overall great place.I try to make each experience for my guests a special one. Customer Service is always my top priority and if youve ever worked with me Im sure youve heard my life motto:If you take care of people, everything else takes care of itself.If youre in the market for a vehicle, come see me at Duncan Acura/Audi and let me show you why I love it here!

Everyone at Duncan Acura was great to work with and I highly recommend them for your next vehicle purchase. Jim Thomas was excellent from start to finish. He is extremely knowledgeable and was able to answer all questions. The car buying process was stress free and enjoyable.

Drove from Chesapeake to Roanoke to purchase VW Beetle at Duncan. Well worth the drive. Evan was the point of sale contact & he could not have been more friendly, informative& competent. The whole buying experience was the best weve had at any dealership.

Great service top notch 👍

Great experience. They treat you like family.

Great staff, great service, and a clean car when the service work was done! Thanks for taking good care of my RDX!

Great low pressure service! We’ve worked with Tay Betts and Dustin Davis and had a great experience. Absolutely love the vehicle we purchased and would definitely go through this team again for future vehicles!

Very pleased with Duncan Acura service Ive never been disappointed in any way they are very knowledgeable about what they need to do how to service it how to treat a customer they have your car ready when they tell you Ive taken my 2005 Acura to them for everything theyre going to be honest with you they going to be fair with you and I cannot ask for better service better people

Duncan always does a great job taking care of my vehicle

Service request was scheduled when requested and performed while we waited in the customer lounge. Our car was vacuumed and washed after service completed. Great experience!

Jim Thomas was our sales person at Duncan! He was very helpful explaining all the features of our new RDX. Jim keeps in touch and ready to answer any questions that we still ask him a year later. Steve McDaniel and the service team are also great folks to work with. I highly recommend this dealership! 👍🏻

Jim Thomas was awesome! He made the process of buying a car quick and fun! Will definitely be back! Thanks for the great experience!

I just wanted to give a good shout out to Evan. He gave excellent customer service and it was easy and comfortable. I really appreciate his effort and enthusiasm in helping me and making sure I was pleased with the car I left with. If youre reading this, ASK FOR EVAN !!!!!!

Attentive, low-pressure service from start to finish from Jim Thomas through the FB Marketplace contact, Rick Witt for continued sales support. Bought a used Subaru Outback (high mileage) late on a Saturday, and wanted to have a few things looked at - they made sure that I received reassurance and that all issues were addressed. Had an after-sale fairly major service issue (nothing the dealership could have anticipated) and was extremely satisfied with how fairly they handled it. Travis Frith in service was just amazing. Wish I didnt live in Blacksburg, as I would make their service department my one and only. Will definitely look here again, for both new and used. Cant say that about many car dealerships.

Great experience with no pressure to buy. Very professional staff.

Awesome sales and service departments

I drove to Duncan Auto from NC to check out a used Audi A5 and could not have had a better experience. Jim Thomas worked with me through all of the steps and walked me through my options. His behavior, professionalism, and communication merit 5 stars on their own. When the time comes to get a new car again I will definitely consider Duncan Auto.

Excellent service.

Tim Irish and Robert Medlin made my car buying experience as stress free as it can be. I started off with Tim who was fantastic, and then i worked with Robert the rest of the way. Robert was very patient, kind, and understanding. He was very easy to work with. I decided to buy my car here due to Duncans wonderful warranty and also because Tim and Robert went above an beyond. Thanks guys!!

We got a great deal on a great vehicle. Salesman Jim Thomas was most helpful. He stuck with us through the whole deal and made the process as easy as he could. We will definitely be back when the time comes for a 2nd vehicle!

Had an absolutely amazing experience at Ducan got the car I wanted at a great price, Thanks to Jim Thomas and Robert! Would recommend

Jim Thomas was the best salesman ever. This was our 2nd purchase from him. Jim was able to find exactly what I wanted and made out experience so enjoyable.

Jim was awesome to work with not your typical salesperson thats down your thoart. I knew what I wanted they had one, he didnt try to change my mind and was very organized and that made it 100% easier. We will buy our next one from him!!! Plus he has a great sense of humor!!!

Tim Irish is an amazing person and definitely makes his customers feel like they are the most important thing he has to take care of right now...very patient when gathering the information for the sales process, and if they are not sure how to get what he needs, he will help them figure it out. Tim has actually driven to other cities, several hours away, to deliver a car to a customer so they were not inconvenienced in having to drive back to the dealership.

Always a positive experience at Duncan Acura service!

They did what they said they would do, and when they would do it. Communicated well and reasonable pricing.

Great staff, fast service, very helpful.

Very professional with excellent customer service. Jim Thomas provided a rewarding car buying experience. I highly recommend including Duncan Acura in your search for your next car...ask for Jim..you will not be sorry@

I have owned at least one Acura since 1994. Duncan Acura is the ONLY place that I trust to service my Acuras.

I leased a vehicle for the very first time at Duncan Acura and had such a positive experience. I was helped by Zachary and he was delightful. He was not pushy at all and just made it clear from the start that he wanted to do his best to find the right car for me. He sure did !!!! I could not be more pleased and highly recommend Duncan Acura if you are looking for a car. Thank you Zachary and thank you Duncan!!!

Tim Irish made buying a car such a great experience. He was very patient and answered all the questions I had. He was extremely helpful in helping me get all the paper work that I needed. I will definitely be coming back in the future and will recommend to everyone I know.

Friendly and knowledgeable staff

Tim Irish at Duncan Acura went above and beyond to find me the perfect truck. I’ve bought many cars but never had someone work this hard and truly want to help me find what I want and not try to sell me something I don’t want. Everyone I met at the dealership was very nice as well.

Great place to buy a car. If you are looking to buy a new or used car I highly recommend Tim Irish. He is a true professional. No pressure and did everything possible to make my purchase a pleasant experience. The service department is top notch. They have been servicing my cars since 1994 and I won’t go anywhere else.

Would recommend Jim Thomas if you are looking for vehicle. Very good to work with

After much consideration to detail I leased my first vehicle with Duncan and Zachary made the experience as easy as possible. He was knowledgeable, patient and helped me find exactly what I was looking for! Best experience I could have asked for and will recommend anyone looking to ask for him! Thank you!

Always great service.

Only concerning my help from Zach Melson, which was top notch service. He did everything he could to help me and went out of his way to make buying a new car a great experience. Without his help and dedication I would not have given 5 stars.

I had a wonderful experience at Duncan Acura. Tim Irish was awesome. He made me feel comfortable, was very helpful and knowledgeable about the cars I was interested in. I definitely will recommend this dealership and especially Tim Irish to whoever is interested in a car....

Great High End Auto Dealership. Six months ago a purchased my third new car from Bill Call at Duncan Acura/Roanoke Audi (1 Acura TL and 2 Audio Q5s). I worked with Bill and Duncan Acura/Roanoke Audi for 10 years now. Bill, the dealership management and the service department have always been highly professional, fair, considerate, and very competitive with their pricing. Their new Audi dealership facility is first class in all respects. I sent many friends to see Bill Call for their next new car. I highly recommend this dealership.

Went in just to browse and I was greeted by Cole. He was a very helpful associate and was able to answer all of my questions very well. I wish I had as good of an experience at every dealership! Thanks again Cole!

I bought my first car from Duncan, and absolutely loved it and had no problems with it for 4 years. I just traded it on a newer car, and I am very happy with it. Zachary was great to work with, and all the staff at Duncan were friendly and helpful!

Service was wonderful!