Very friendly folks. car was ready on time. it was detailed beautifully inside and out. it was raining on pick up and was delivered under the enclosed area: a very nice touch! best car i’ve ever had and best service to match!

I love this Audi dealerships service department. Every time Ive required service for my Audi, they are waiting for me when I arrive, and they are very courteous and professional. The waiting area includes a small, quiet office area where I can get some work done while I wait. The maintenance Ive had done has taken a reasonable amount of time and they provide a complimentary car wash each time. I highly recommend Audi Roanoke.

Great service experience! I made my appointment for a recall service a few weeks in advance and when the time came to drop my car off everything was in order and they were ready for me. Jason was communicative about the status of the work and set me up with a loaner vehicle while mine was in the shop. Given past experiences at other dealers I had no expectation of this level of service for a recall repair that was at no cost to me. I was pleasantly surprised. Thanks again!

Exceptional customer service from start to finish at Audi Roanoke. The purchase experience was flawless and Evan Shuck (Sales Representative) went above and beyond throughout the entire process with great communication, responsiveness and organization. The sales team at the dealership is to be commended for their wonderful customer service and support. I appreciated the VIP treatment I received and am grateful to have been able to work with Evan and Audi Roanoke.

Quick service, good work, and very reasonable price. Service advisor was very helpful and friendly.

Duncan Audi Acura does a great job servicing my vehicles. The staff is very friendly and do a great job. Thanks. I would recommend this dealer to everyone.

Excellent experience. Made appointment online. Called and spoke to Craig to confirm closer to time. Everything was ready when I arrived. I was kept informed throughout the service and my car was ready early. I will be back.

Always very professional and efficient. Very smooth process from booking appointments to follow up to notification when car is ready. Have had my car for 5 years with no issues with the car or service. Always consistent.

I was pleasantly surprised at how courteous everyone was. I was able to get a shuttle to a nearby mall so I didnt have to wait there. They were prompt to drop me off and pick me up. Outstanding service.

Great experience! Friendly and knowledgeable staff who have excellent customer service!Craig and Jason were easy to talk with and helped me keep my car up to date with routine services. I would definitely recommend this dealership to a friend in the future!

Check in for service was fast and efficient. Everyone was very polite. Service was completed on time as promised. Explained all the services that were done.. Explained possible future service needs like tires and brakes and when that was likely to occur.

I appreciate the outstanding customer service. Craig, the Service Manager, is the best!

It was a great car buying experience. The staff was very friendly and knowledgeable, especially our sales specialist Bill Call. Would highly recommend this dealership to anyone considering a new car. Wewill definitely be doing business with them in the future.

The folks at Audi of Roanoke were very helpful with my service and chauffeuring me to my appointment. They will be my Audi dealer of choice now that I have moved to the valley

Craig and the guys at Audi Roanoke were meticulous in helping diagnose the issue I was having with my Q7. It took a few days but they figured it out and got it fixed. They stayed in constant contact and explained what was going on.

Craig and his crew do an outstanding job of making me feel special when I come in for any kind of service. If the Audi brand it’s self it’s not a good enough reason to be a repeat customer, Craig pushes it over the top!

Service advisors, technicians and parts department- all exceptional. Thanks everyone for another great experience.

I like to thank the parts department and the service department for getting me back on the road safely after my windshield wiper arm came off while traveling from Richmond on Interstate 81 during the rain storms.Thanks,You guys are the best!!!

Wonderful service, even better associates! Highly recommend!!!

Duncan Audi does it again with their exceptional service! I had an unexpected issue with my Audi, and Duncan not only fit me in quickly, but they fixed my issue permanently, when all I had hoped for was a temporary fix until I could get a longer appointment. They also noticed my car was up for inspection, and went ahead and got that done without me even asking! Best service experience of the year so far. Love Duncan Audi!!

Audi is always so helpful!! They have been great with thing my car has needed since I purchased it two years ago.

Always an great experience at Audi Roanoke! They truly represent the excellence of the Audi brand!

Jason Hughes is very pleasant and explained everything I needed to know.

Very friendly staff. Took care of our needs, the technician was great

Service advisors, Craig and Jason, always do an incredible job overseeing the service on our Audis. I could not be more pleased.

Jason and Craig are both really knowledgeable and helpful! I have had multiple services on two different vehicles and always had a pleasant experience

Car was serviced in a timely manner within the quoted estimate. Great job!

Great to deal with. Always prompt and courteous

My husband and I had the best buying experience. Our salesman couldn’t of been any more knowledgeable and polite. We will definitely make another trip to buy our car there. A1 dealership!!!

Craig and Jason always do a great job and communication is stellar. I have my work done there primarily because of them even though it does cost more than a non dealer shop.

Very pleasant experience, service was fast, and I would go back and recommended them. Jason was awesome.

My appointment started/ended at exactly the time I was told, and the customer service was exceptional!

The team at Audi of Roanoke is great to work with. From booking the appointment to accommodations while waiting to delivery of the vehicle, every member of the team is conscientious and top notch.

Always a great experience, good to see Bill, Craig and Jason. Great team!

Always pleasant with great service

Excellent! Could not have been treated better.

Staff is always super friendly and get you in and out as soon as possible.

They helped me out when I got stuck (traveling on 81) with a damaged tire. They were able to fit me in and get me back on the road in the same day.A good experience overall. I wish dealer prices were a bit more affordable, but beggars can’t be choosers.

While I did not physically visit their showroom, I did purchase a used 2017 Audi A4 from Audi Roanoke while living in Atlanta, Georgia. Audi Roanoke had the exact vehicle that I was looking for, with all the extra bells and whistles I was hoping to get. This is why I jokingly call it my unicorn. Did I mention this was my first Audi as well?I had the pleasure of working with Mr. Jim Thomas. I can truly say that he is a phenomenal asset to the Audi Roanoke team. He quickly understood the stress of a long-distance purchase during a pandemic. He quickly put me at ease answering all my questions. Further, he kept in constant contact with me to keep me involved in the process. I can confidently say their online and virtual game is stellar.When everything was said and done, he was then kind enough to meet me half way in North Carolina to arrange delivery. Mr. Thomas truly went above and beyond to make this happen. I cannot thank him enough. I am amazed at the level of professionalism and customer service that was exhibited.

Craig and his team always deliver exceptional “white glove” service. I highly recommend.

Amazing service. I drive an hour just to go to these folks even though I have a closer dealership near me.

Friendly courteous interaction. Explained the service that I needed for my oil change. I was in and out in the time that they told me that I would be.

Dealership adhered to COVID protocols making us feel safe. They worked with us on scheduling since we were coming from having our vaccination and weren’t sure when we could arrive. Work was done well, explained as well as a plan for future work. A very good experience.

Craig was very helpful in setting up this appointment to coincide with my schedule. He was also very prompt in getting me checked in and having my loaner ready for me. The work was also performed in a timely manner and I have always received great treatment from courteous staff members whenever I visit any Duncan dealership. It is always a joy to visit with Bill and Mark whenever I visit the Audi location.

Great on time dtop off and pick up...all systems of car checked and approved...service department employees courteous and thorough

Bill Call is probably the most caring and thorough Sales Professional we have ever had any relationship with. He went out of his way to accommodate us. We placed an order for our new Q7 months back. Bill kept us informed thru the various stages of production and shipping. When our car arrived he carefully explained all operations of our new car. We recommend Duncan Audi to anyone who is in the market for a premium car. See Bill at Duncan Acura and do not shop. Having purchased a number of vehicles from this dealership in the past, they are always totally accommodating and a pleasure to work with.

As always friendly staff and prompt service !!

Had a chance to work with Jim Thomas at Duncan when I needed to purchase a vehicle for my wife. I had a great overall experience and was treated openly & professionally throughout the process. I would definitely recommend using Duncan when deciding on buying a new or used vehicle. It was one of the best car buying experiences I’ve had.

Friendly fast service.

We purchased a 2019 A6 from Jim at Audi Roanoke this past week. Our experience with him and the dealership so far has been nothing but pleasant. I hope that in the years to come we will continue to get great service out of them but time will tell. Thank you Jim and the other team members for taking the time to make sure my wife found the car she liked.

They are always courteous. Willing to help.

The do a very nice job of making the visit efficient and address what is needed and their waiting area is pleasant.

This is one of the few jobs Ive ever had where Ive loved working!Great people, great atmosphere and overall great place.I try to make each experience for my guests a special one. Customer Service is always my top priority and if youve ever worked with me Im sure youve heard my life motto:If you take care of people, everything else takes care of itself.If youre in the market for a vehicle, come see me at Duncan Acura/Audi and let me show you why I love it here!

We had looked for a new Audi for a long time and couldn’t find exactly what we wanted. We decided to go to Duncan to look and decide on exactly which one to buy. There we met Jim Thomas and he talked to us to find out exactly what we were looking for and what we wanted from a car. He let us have a very nice test drive in what we thought we wanted and loved every second of it. We never felt pressured, instead Jim was concerned with making sure we got 100 percent of what we wanted. He never rushed us. The problem was we hated the color and didn’t think we could overcome that. Jim went to his management and they went to work on finding us the exact thing we wanted. Jim was very knowledgeable about the car we wanted. He kept us informed while they were finding the car we wanted. When the car came he educated us on all the functions of the car and made us comfortable with the car. This was the most pleasant car buying experience we ever had. Kudos to Jim and the Duncan team

Excellent service as usual!

Great service and support from Craig and the team as usual. Thanks a bunch.

Always professional, work done right the first time. I would never leave my Audi with anyone else!

Easy and up front to work with

I got a 2013 Nissan from here and it was a pure lemon. With in 3 months it had major engine issues. The dealership refused to call me back for two weeks when I called about the cars problems. I was constantly given the run around about my warranty and what was covered. I finally had to take it to Nissan and was told that if the car was checked properly it would have showed signs of a bad transmission and intake manifold. I will never recommend this dealership to anyone.

Craig is a delight to work with. Cordial and knowledgeable. Car ready exactly when he said it would be.

Bad experience Un honest people

Expert work, friendly and helpful environment.

Craig and Jason were very friendly at the Roanoke location. Had me all fixed up in no time.

Another amazing visit!

Jim Thomas was phenomenal to work with! The atmosphere great and everyone was so accommodating and pleasant! Highly recommend!!!

We were on our way from PA to SC when the oil light came on (Audi SUV). We called ahead to Roanoke Audi since it was the closest dealer in route. They were super about getting us in on a Friday afternoon and found the issue (too much oil set the alert off). Fixed the issue and sent us on our way with no charge! They were very nice to deal with.

Excellent experience!! Salesman was professional and friendly!!

Good company, good service, good car!

Always excellent customer service!

My car buying experience here was simple and painless. Everyone I met was so friendly and made the process enjoyable. Jason was my salesman and he was very friendly, knowledgeable, and funny. He busted out into song randomly and it was hilarious. I definitely didn’t feel like just a customer, I was a valued guest, as Jason so accurately put it. I was not judged when I walked in and I was treated very fairly by every employee I met. Matt in the finance department was awesome too! I was given a fair price on my vehicle and couldn’t be happier with it! I definitely recommend others to shop here. Ask for Jason!

Jim Thomas was wonderful. He took the time to reteach & review several options on my car. Very professional and a tremendous asset to Audi organization 😊

Great service!

The guys I worked with were friendly before the GM got involved, but sales practices were definitely questionable. Would recommend going to a different dealer if possible. Sales team was unknowledgeable about their financing programs and the information on the vehicle.Was told that the vehicle was certified when it actually wasn’t and I only found out through another dealer looking up the information. They certified the vehicle which was good, but then the vehicle updated with 50% more mileage on it than originally advertised on the website. The website updated with the new mileage only 2 days before I was going to officially purchase it.The GM wouldn’t lower the price despite the dramatic difference in mileage. Think the owner would be disappointed to learn that the GM was responsible for losing a sale.Since the deal fell through, the dealership reposted the vehicle $1,000 higher than their original listing price. They’ve adjusted the price ~3 or 4 times in the past month. They also claim they don’t negotiate, but that was clearly not the case.Since then, they’ve added a new disclaimer stating “Dealer not responsible for typographical errors. While every reasonable effort is made to ensure the accuracy of this information, we are not responsible for any errors or omissions contained on these pages. Please verify any information in question with Duncan Audi.” Basically, they are not responsible for any of the information they post about the vehicle. Be cautious purchasing from here.

It’s ok save the Navigation does not work! why?

Giving two stars ONLY because my car still runs properly. This dealership needs serious work. The detailing service is absolutely awful. There are still easy to wipe spots that needed attention. Still spots on the tires where they didn’t shine them. The paint doesn’t feel like a quality wax was used. Won’t get it detailed here again. If you need a loaner, you better call a month ahead because apparently they only have 2 cars. It is unfortunate that this is the only Audi dealership in the area.

Ive had my car serviced here for years. They always provide a nice loaner car when needed. My car is returned to me in great shape and they even wash and vacuum it out. My husband and I were in the market for a new car and were taken care of by Tom Dang and Steve McDaniel this past week. Our experience was wonderful. This is our third Audi and it was the easiest and most pleasant purchase experience so far.

The past reviews are alarming as our experience was quite the opposite. The sales staff couldnt be nicer and accommodating. Our salesman, Jason and his team were very professional. They delivered exactly what we were looking for. Jason was particularly patient with all of our questions about packages and extras with all the different cars as we were brand new with Audi and couldnt figure out which car had what on them. He definitely went above and beyond with the utmost professional service. No pressure, just the facts. Straight answers to all of our questions. If he wasnt available, we always had assistance. We never felt as if our business wasnt anything but appreciated. Thank you. We are now proud owners of an A6 Audi and hope to continue with the brand.

Excellent service, knowledgeable staff

I purchased my 2018 Audi A6 in December. I could not be more pleased with both the car and the dealership. Every person I have been in contact with at Duncan Audi of Roanoke has gone out of their way to be accommodating. Jason was my salesman...if you are looking for treatment above excellence, give him a call.

We have always liked and trusted Bill Call. He is honest and trustworthy. We prefer to deal with him wherever we are looking for excellent service.

Great service on our Audi!! A++

I just had the pleasure of picking up my new Audi.Right from the start we were so happy with the professionalism and personal attention we had with Jason Fink. He had lots of patience and made sure we were being serviced. The only thing better, was driving my A4. Thanks Jason, you are the man!

Could not have had more pleasant experience! Bill Call and his finance team did their magic to get me into the exact car that I wanted. They made the entire experience flawless and pleasant and changed my perspective of buying a car. Well done!!!

Friendly service.

We have purchased 5 vehicles from Duncan Audi over the last 20 years. Every time we have had the pleasure of working with Bill Call. He is friendly, extremely patient, knowledgable and honestly the best sales person I have ever dealt with. He has gone out of his way on more than one occasion to make sure we got the vehicle and options we wanted.

Not impressed with Audi Roanoke. They didn’t even seem interested in selling the cars. A man approached me on the lot and then proceeded to just stand there and look at me. I had to say hello first. I thought he was just some weird, unprofessional new guy learning his job. Come to find out, the guys name is Mike maddox, the sales manager! Was shocked to find out he was the sales manager. Make sure you look this Mike Maddox guy up on their website and get a look at him. He’s so unprofessional in my opinion.Just browsing but probably won’t be returning. Service at Mercedes Benz on Franklin Rd topped Audi Roanoke by 100x... 200x even.

This is a great dealership. We have bought multiple Acuras and looked closely at the Audis mainly because of Bill Call the salesperson who has been superb and helpful in every way. I would definitely buy again here as sales, service and quality of vehicles is outstanding. Just great people to deal with.

I went in for a State Inspection and I was taken care of promptly and given great customer service. I thought it would be a quick inspection but upon further review I need two new tires. I was in luck and they put them on and I was safe to be on the road again. I see myself going to this place again for my next Audi purchase. I was taken care of by Brett Phillips, great guy.

I love the service department but the sales department leaves a lot to be desired. Had great difficulty getting assistance from sales staff. Then after test drive salesperson said he would call me with some terms but never did. I am going to Flow.

They are bar none the worst shop Ive experienced. They have a complete apathetic nature towards retaining customers. If you dont like it, go to another shop. Quoted $115 for diagnostic which eventually was $350 just for diagnostic. 2 attempts, fuel pump relay and an electronic control module later. I am now roughly $1500 in the hole and my car is in the same condition as when I brought it in. Not running.Apathy from Audi Roanoke, zero. If you dont want to pay out another $700 to try this other thing, take it to another shop. If you are paying $115 labor, am I getting the best mechanic or a trainee? I would just beware of this shop. The manager returned none of my calls. It felt like a bit of a swindle. No other shops in town recommend this shop. The ones recommended for Audi work are Sports Car Clinic and Hartsel. Take my advice and AVOID.

They had an Audi we were interested in. We were happy we drove the miles for our purchase. The customer service was great! We just wish they were closer so we could use them for service.

I have now purchased 2 vehicles from Bill Call, one from each dealership (Audi and Acura). I could not ask for a friendlier and more helpful sales person. He was attentive, informative,open, fair and always very respective. Post purchase, whenever I have a question and/or an issue, Bill has always been very accomodating. The service department has been wonderful and very honest. I would recommend Audi Roanoke and Bill Call for your next purchase!

Excellent service not only for the sale but also the follow up with questions and concerns. Jason Fink is very knowledgable of the Audi modes and explained every detail. The sale was quick and met our expectations with very little going back and forth.

Service could not be better

IDK why people are saying negative things about Bill Call. Ive met him a couple times and hes the best salesman here at Audi/Acura Roanoke. Bill Call is a friendly and professional guy.The guy I dont like, and Ive heard others say they dont like is Jason. Jason is another salesman there. Hes a shorter guy with brownish/blondish hair. His full name is Jason Fink. Hes the worst salesman I think Ive ever seen. This Jason dude talks about his personal business and hes thorough, but hes also not thorough. Jason makes you think hes went over everything but he leaves out essential details and hes the one that dodges your questions. Hes kind of nice but his personality is just a bad personality. I think Jason is annoying, and doesnt give straight answers. I know you cant be liked by everyone, but Bill Call shouldnt be getting the negative reviews. The one who should be getting negative reviews is Jason Fink.

Would give less than 1 star if possible. These people try to sell you expensive service that you dont need, then wont return your calls when you leave a voicemail. Tried to sell me a $750 water pump. Flow Lexus checked it and said there was nothing wrong with my water pump. Duncan is not an honest shop.

We started looking at Audi Q7’s last November. We wet with salesman Bill Call and he worked with us to order the exact options we wanted. Throughout the entire process he kept us updated on the expected delivery date, we did not have to contact him to see when our car would be delivered, which was great customer service. When we picked up our vehicle, he spent a couple of hours with us going over all the unfamiliar electronics with us and told us to come back after we drove it for awhile to answer the inevitable questions we would (and did) have. I would not hesitate to use Bill again for our next Audi purchase.

Excellent experience buying from Bill Call. He was the ultimate professional throughout my car buying experience. Since buying the car (no hassle or uncomfortable haggling), Bill has remained helpful and even welcomes my questions or quick stop-ins at the dealership when I have questions about all of the features on my Q7. Plan to buy my next Audi from Bill as well!

Come here for audi service if you want to spend $9000+ and still not have your car running properly. But hey, at least your non-running car will have a new pollen filter and other unnecessary bs. Craig will share his giggles with you.

Fantastic experience with Audi Roanoke!!! Bill Call and Matt Bartell were a real pleasure to work with. Would recommend them anytime.