Went in there to purchase an iPhone 13 due to the fact that my mothers phone was broken and Verizon was out of stock. From the moment I walked in and approached the girl(no name badge worn) at the cell phone kiosk I knew it would be a horrible experience. She seemed to be in a bad mood and was extremely unhelpful. I asked where the restrooms were located as I had been on the road for an hour trying to get there. She pointed me in the direction for the restrooms and then made a gesture as if she were annoyed at the fact that my mother and I had to use the restroom. When we came back from the restroom, we were now being helped by another girl by the name of Crysthel. She was the one that continued our transaction. While waiting for her to do our transaction I witnessed the other girl with no name tag proceed to provide less than exceptional customer service for an individual on a wheelchair. She was argumentative about the location of a phone charger. I’ve never had any interaction with this Best Buy in the past but I can assure you that I won’t ever be back. Take your business elsewhere.

I had phone issues. Set up appointment with geek squad on line. Was early and asked at the door where to go. It was on the right side. Waited while they were helping the people. I got to the desk was out of there in two minutes. He directed me to an area that would help me more! Excellent service!

Was such good experience... Had exactly what I needed line was so fast 💨 tooo ❗️❗️❗️ great staff ready to help and they follow all the safety rules ... #washyahands

Didnt get there amazing insurance policy but I did find out my phone is Google Fi compatible. This place is awesome for all your techie needs and remember to get the geek squad plan its on of the best insurance policies out there.

The guys in computer dept were very helpful and they knew exactly how to direct me and help me decide what to get. Now Adam P. in appliances was EXTREMELY knowledgeable and helpful, i definitely recommend you go see Adam P. if you need any appliances.

I love this place. I love electronics of course...This best buy is nice. Its very clean and the employees are helpful.Ive gone here twice for none trivial orders/tasks (dish washer and ordering something not in stock with a speciality coupon) and its always been a great and easy time.I love their price match gurantee and website as well.

Geek squad is great...went in and went out a quick fix. The guy was helpful and fast. Just needed my watch fixed. He was so nice. Thanks again Geek Squad

Decent selection, but theres a shortage or shipping delay of many things online. Ordered an item for next day delivery, then was told it would take 2 weeks to get it. Walked in and bought it. Tons of helpful employees here too

Curbside pickup is supposedly open until 8pm. Arrived at 7:58pm and received confirmation through the website that my order would be brought out within 3 minutes and was given a code to show the associate... No one ever came out. I saw employees inside closing up the cashes for the night. Page refreshed and said it was taking longer than usual and to sit tight. Then it refreshed again and said they were closed. I guess Im not getting my item. Way to waste my time! Dont post hours of operation if you arent going to uphold them!

Stood and stared at staff for help in the cell phone department and was completely ignored for 15+ minutes

Cultured people work here 🗿

This best Buy was alright. The greeter at the entrance of the store spoke, after whatever department I went to no one spoke. I went to the computer area and video games. Best Buy employees walked by me and dld not ask me do you need help. I went back to the computer area a young lady this time did help me with out me asking.

Amazing customer service experience! I walked in looking for an over the range microwave. I immediately got help from a sells associate, ordered the item, paid, and walked out in 15 mins.

Thank you Jake for helping me pick out my new phone

In and out super fast and very friendly

Went to look for a new monitor for my PC. Employee was very knowledgeable and gave great advice.

They have excellent service and wi-fi service. Oh, yeah, you can get electric devices here as well. If you are musician, they do have music department where you can find guitar strings and drum sticks. Needs new refrigerator or washing machine, they got it!

Not a lot of DVD or blu-ray in stock physically on the store. Most of it is online, which is depressing. Also they do nit have a clue as to when the xbox series x/s will be restocked completely in the store and to make matters worse the new console will be completely sold out.

This location is okay but not great when it comes to customer service. It was hard to find assistance regardless of so many employees working. I went up to an employee after I was tired of waiting for help and she went to the back/warehouse to get the specific TV I went in for, however she couldnt answer any of my questions. The store seems organized though and fully stocked.

Very helpful electronics department. They didnt have what I need yet told me I could find it at Target for less.

We had the most embarrassing experience. We went into the store to buy our oldest daughter and her soon to be fiancee a tv for their new apartment, it was a housewarming gift from my dad, her grandfather. My 90 year old father tried to pay with a check and the salesperson and the person who was authorizing the payment didnt know the difference between the check number, routing number and account number. I kept trying to show the salesperson, the difference. I had originally asked if she had ever written a check or knew how to distinguish the information, she stated her grandmother, had tried to show her but she wasnt too interested, since she used her card as payment for everything. Someone did something wrong and gave incorrect information, causing the check not to be processed. This took more than 30 minutes. Finally I put the purchase on my card, which took all of 5 seconds. I was thoroughly digusted with the entire experience. No matter, how young or old a salesperson is, everyone should be trained to take all types of payments. I am 50 and I still utilize checks. 90% of people over 65 still use checks in one way or another. I truly hope Best buy resolves this, to avoid further embarrassing moments for its customers.

Good selection but salesman was determined to steer me to the item HE wanted to sell me, rather than the one I could afford. Left without purchasing. I like Best Buy but not that salesman.

I hate going into this store, theirs atleast 40 workers visible and none ask you for assistance, and alot of the times ill get something broken there, possibly the worst best buy in town, lots of homeless stealing and overall horrible service.

In and out in just a few minutes. Knew what I wanted and was in stock! No associate interaction. Some associates do not know their product and feel just waste your time! Best shopping experience!

There was one sales guy who was very helpful, attentive & knew his stuff! I would know him if I saw him again, need to get his name.Other sales people were lame & just hanging around on their phones waiting for a paycheck...very sad!

My favorite electronic store. Theyre very helpful and knowledgeable. Dont worry about the price because they offer price match.

Went to Geek Squad with a problem, Diana (I think her name is) helped fix issue while explaining clearly what was going on. Very happy with results.

Great selection of TVs and house hold electronics at a great price.

Picked up a 43 inch Roku TV for my wifes computer, got it super quick! Thanks

Terrible service. i have enraged. i went to their bathroom after having taco bell next door, and there were cockroaches swimming in their toilet water!!

Very clean organized a very pleasant place to be at staff is nice and willing to help all around great

Good electronic store. Reasonable prices

A good selection of electronics and competitive prices.

Staff were super friendly and knowledgeable

Matt, store customer service employee, did a fantastic job helping me. As soon as I got in the store he greeted me and asked if I needed assistance. Right away he helped me with everything I needed. It was a very nice experience to come here. Thank you again. A++ satisfaction

Best buy isnt stocked like before very bare not to many choices on stereos not to many good prices

Very helpful young man. Got out repair done quickly.

Got air conditioner didnt get help at all getting it or loading it was heavy!!

Bought multiple tvs, computers and sound systems throughout the years !! Never had an issue. As a kid, my grandparents used to bring us to play all the video games on display that we couldnt afford.

Great Service and product selection. I found the perfect laptop for my business.

Internet modem went out and Spectrum couldnt get out for a week. Best Buy had what I needed at a good price. Ordered it online and was able to pick it up in less than an hour later. Great all around.

Fixed my computer issues and kept me updated every step of the way in regards to my repairs

Had a store credit card used all but $.27 and they gave me the card back? Really couldnt just give me $.27 back in cash? Very disappointed could have gotten the same thing through Amazon cheaper, but wanted to give the business to a local store 😕

This part of Riverside has gotten super sketch! This Best Buy is fine but you have to walk through the parking lot to get there.

Came in to pick up my PS5 accessories, I did not realize how big this best buy is! The pick up cashier was very friendly and knowledgeable about the release. I can not stress how important it is to know your store events/releases! Kudos to this Best buy, definitely the best Im been to by far! Can not wait to pick up the rest of my pre-orders!

Visit: 5/6/21Time: 6:30pmFirst off, Im a patient person when it when it comes to retail. Ive worked in retail many years in my past (over a decade) as well as worked at Best Buy during Holiday seasons and then stayed on after that for about a year.My disappointment started at the front door were The door greeter did not greet myself or my 2 children that were with me. I walked straight to the laptop area and started to look through the laptops. There were many associates that passed me that worked there, but not one of them acknowledged my existence with even a head nod or asked if I needed help. I proceeded to look at the computers behind the sales desk were there were 3 workers and, again, not 1 of them asked if I needed help At all. At this time there was not many customers so they were simply conversating with each other. After about 30 minutes or so I finally, on my own, narrowed down my selections. As I got closer to my purchase, that I was selling myself on, I finally found an associate who made eye contact with me and was almost forced to talk to me because he did. I asked him about the one I was looked at and asked if there was anything comparable and he did make a suggestion for comparison. I told him thanks and I would take time to compare and make a decision. After some back and forth, I went with the one he suggested, but its frustrating that the lack of customer service was there in the department. Its not that there wasnt associatesin there, it was the lack of motivation to help others that I saw.In this day and age of brick and mortar companies starting to Go away, you would think that the push for better customer service would be there but it was truly lacking.Once he got me the laptop, I purchased it hastily while he (the salesperson ) had another customer waiting to talk to him. I then left the department and decided to go to the TV section before exiting.Along the way i passed by a minimum of 4 associates and not one greeted or even a silent head nod. When I was done viewing tvs I walked to the front door, passing 1 employee that I assume worked in the media department and he was leaning on a TV playing on his phone. I approached the front door with laptop in hand, and, again, multiple greeters and/or associates there at the front door chatting, and no good bye or even checking that the laptop in hand was purchased.Gave 3 starts because:- The store was at least laid out good- Signs on the products I researched had QR codes to scan and get self help- Product was instock- Displays were in working order and allowed for a hands on purchasing experience.

Sales people were extremely helpful and spent all the time I needed

Bought a computer and the employee (i think his name is mike) is awesome he gives you alot of information and is realistic on what is better for you. He doesnt sell you just anything he tries to give you what you need at the price range you have. I was really happy with the service and the product.

I havent been in Best Buy for 6 years. This store is just a hodge podge of items. Not much of anything, no interior enticement, just one of those places you look around...and leave.

It was a best buy, just as you might expect. No problems.

Thank you to the new parts team for helping me get this scooter that had been sitting for years back on the road!!!

Best customer service i have ever experienced.

Customer service has always been good. Ive been going to this one for years.

Its nice

Excellent range of products and accessories

Fast and Friendly well stocked

Very helpful on finding what you needed. Thanks 😊

All in techAnd good specials when u buy open boxes.

They need help at the cashiers, in store help was great!!!

The guy was very helpful with answering all of our questions....which made are experience at best buy great..we were outta there in less than 20 mins

Excelent service

Wish I could remember the young mans name that waited on me.. very friendly and pleasant very knowledgeable made my visit a snap.. was on a hurry ..

I went in for Apple Airpods pro today and all I gotta say is.... It would have been good if somebody could have told me.... either the guy at the front desk that got the product for me or the lady that checked me out, could have mentioned to me that Im going to need a separate charger with my $255 purchase. Now I have to drive all the way back for another large purchase but this could have been avoided if people had pride in their work. 🙄

Always find what I need and want when I am here. Very friendly and helpful employees.

On the phone they said theyd help me and take a look at my PC but when I get there they take it to the back then tell me they cant do jack without charging me 100 bucks just for looking ? But that wasnt mentioned over the phone even though I asked over the phone they just said what they wanted to get me in the store waste of time. Also I was told a cleaning was free then they told me its 40 bucks in person. 0 stars liars not cool to waste my time. I was nice in person but Im very irritated.

I rarely shop at Best Buy, but I wanted to take advantage of their sale and their extended return policy on right now. The only reason I didnt give them a 5 was because there were not enough salespeople on the floor. I couldnt find the box, so I had to wait to find someone in the area. BUT, once I found someone in the chromebook area, he was super helpful and went the extra yard to find the one I was looking for. Would go back just because of his personal service. Not an easy job and during a pandemic even harder I would imagine.

This used to be my go-to during the late 90s and early 2000s. Now, I only go when I know theyll have something I need urgently. On my last visit, the shelves were a little bare. I went for some Apple Watch Series 6 accessories, screen protector, case etc. but the selection was dismal. Considering this location has a dedicated Apple section, I was disappointed.

I will say this was very rewarding experience, the staff was very helpful!

Its an ok store very clean but just unorganized. I feel bad for the employees because they are very under staffed and you know that has to mean theyre being over worked.

Got my daughter a nintendo switch from here with a case and two years warranty for $289.46 if you ask me that was a good deal

More employees than customers, fine by me.

Service is great. The food is awesome! I had the nopales w scrambled eggs and they were the bomb! Almost better than Nanas. But the food was awesome.

Very good service, place my order and everything very well.

I purchased my laptop here,... And the sales guy went through every different system to help me narrow down my final choice. I love it! Its the perfect laptop for me!

Great price on fridges

Like many physical locations nowadays, there isnt a lot of inventory to choose from. Forced to go home and buy online again.

We bought a TV in here in the sales man was very professional and knowledgeable about all the TVs we had a great experience this is the store to go to for TVs and electronics I highly recommend to go in here do not do not go to Walmart you will waste your time there I highly recommend Best Buy

Normally I don’t mind waiting but this store has terrible customer service can’t find nobody to assist you and if you do they have you waiting hours before they help you store looks nice though

My experience in the store purchasing products is usually a good experience. My problem is dealing with customer service over the phone after purchasing a product. There is a huge disconnect between the customer service call center and the actual stores. Many times the call centers cannot help you with any of your issues, and some of these people will just hang up on you if they just do not want to deal with you anymore. I wont be purchasing anymore products from Best Buy that might require the assistance of customer service anymore. The negative experiences I have had to deal with is just not worth it.

Organized and good selection

Very helpful employees. The store is always nice and clean.

Black Friday was good!!

Good store, good experience, good customer service.

New camera pro shop in this Riverside store. Try on lenses for Canon, Nikon, Sony, (full frame and APS-C) as well as Panasonic or Olympus (micro Four-thirds system). Ask about interest free credit deals.(Photos below)

DO NOT BUY WARRANTIES!!! After returning a tablet for the second time I was informed that the 2year warranty i purchased was void due to the service/repair that they performed and after that you only have 30days to return it if anything happens,so now they want me to pay for parts and labor along with shipping SMH BUYER BEWARE!!! sadly this was my first bad experience and now my daughter is out her tablet THANKS BEST BUY

I was very happy with the appliance area, I needed to buy a new electric glass top side in stove, and i got help right away and they showed me all the electric side in,I finally got the Samsung and I am very happy with it, when its time I will go back and get the rest of my appliances for my kitchen.Thank you to the best buy guys in the Appliance Department.

Looking for appliances, dont waste your time here. The employee was not helpful at all. He acted like he was being inconvenienced by our presence and questions. TERRIBLE CUSTOMER SERVICE!! If I could assign a negative star, I definitely would. ⛔👎🏼

We Went to BEST BUY TO BUY A PHONE CASE FOR IPHONES 6+PLUS BUT WE DIDNT FIND WHAT MY HUSBAND WANT IT, AND END UP BUYING MY SET OF APPLIANCES WASHED & DRYERS NEW ONES TAKING ADVANTAGE OF MEMORIALS SALE PRICE WE LOCK THE PRICE AND MY MACHINES TOO.LOLTHE TECH WHO HELP ME WAS VERY GOOD & GREAT IN INFORMATION WAS GIVEN TO US REGARDING EVERY QUESTION WE ASK REG MACHINES HE WAS VERY KNOWLEDGABLE & ATTENTIVE TO EVERYTHING THEN CASHIERS GABRIELA ALSO WAS VERY COURTEOUS AND GREATLY NICE WITH PAPERS & Numbers Lol, Time To PAY...LOL We Were GOING TO BUY PURCHASE A DIGITAL PRESSURE COOKER POT & FLASHLIGHT BUT THE WHOLE STORE LIGHTS WENT OFF AND THEY KICK EVERYBODY OUTSIDE THE STORE RIGHT AWAY. SO I HAVE TO GO BACK TMW. LOL.

Had a return, not really shopping 👍

Exceeded expectations a lady in the TV area very helpful

Great buy got a insignia microwave for 54 bucks and I had a 10 dollar gift card

Employees are ALWAYS so kind and knowledgeable

Sold me a faulty apple mac book years ago. not amused

This place, I love! Are so friendly I can say these guys are very well trained 👏 Good job Best Buy they price match to the ridiculously request (guilty) i live in moreno Valley had to travel to this one to pick up a gift.....

Customer service sat there while we were waiting to ask questions about the coffee maker we had questions about. Finally after ten minutes we decided to approach them and ask our questions. They seemed perturbed by us even bothering them. We usually have great customer service every other time.In the end we ended up making a purchase after doing our own research with them. They had the best price and they usually price match. Guess I will make my purchase on-line and not even go to the store unless absolutely necessary.

Got my new laptop and I didnt have a I wait in line. All accessories, in the same place with no hassles I like great customer service friendly attitude great place to shop.

Had what we needed and staff was friendly and helpful

Very helpful. Just wish the store by us closed.

1st time at this location. Very friendly right off the bat when I walked in. Heard that they take E-Waste since I had a dead microwave to dispose of. Very helpful.

Device repair completed on time, as promised. Efficient low-contact process from on-line appointment to check-in, inspection, repair and pick-up.