Nothing about my experience with Car Crafters was pleasant. They put the wrong color bumper on my car, an older dented muffler after charging State Farm for a new one, dust under the paint, Put my car back together incorrectly, 0 good to say. They don’t care. They play games by telling you your car will be ready a long time out, then they call and have it ready early but nothing is fixed right so 😩 owners don’t care. wanted to paint a bumper that comes pre painted. It’s a big NO for me with these guys!! Two times in and out and I had to take it to another body shop to be fixed properly!

Superior job fixing my vehicl. Color matching and whole job performance vert professional. They give military discounts.

Car Crafters come highly recommended as I requested our insurance company to choose for us which we authorize them to do we are happy with State Farms recommendation and the quote and the amount of time it will take to get our car back thank you Car Crafters looking forward to seeing you real soon the Pickups

Quick, pleasant and professional at the Rio Rancho location.I had a fist sized area where the paint was dulled from my scrubbing off tree sap, conspicuous and ugly. They fixed it within 15 minutes and my car is gorgeous. The gentleman offered me some helpful information and the cost? Let’s say it was so low I thought he was kidding. Highly recommend.

I brought my Jeep here after reading the reviews and i have to say that all of them held up to the service i received. I am so thankful for this team and the way they handled my repairs. My car is running perfectly and looks brand new. I am so thankful i took it here. If you are in the Rio Rancho area look no further.

They did a great job on my vehicle and was updated through out the process.

The fact that you receive constant updates and theres no need to call to check on your car is awesome. My service advisor Paul kept me informed about the progress on my Jeep and was available when I had any questions. My repairs were done 7 days ahead of expectations which was awesome!. They did an amazing job! It looks beautiful again as if nothing ever happened. High quality work done at this location. I will definitely use their services again.

Over priced, excessively busy.

Very clean and staff was helpful

I am a repeat customer at CarCrafters.My car looks just like new. Paul is professional, communicative, straightforward, calm and efficient. I know my car is in good hands and that I’ll have a pleasant peaceful interaction.

Very professional and friendly service!

Very professional and super quick!

They kept me informed on the whole process had the car ready when they said it would be very pleased with the service I would definitely use them again

They kept me up to date every step of the way The customer service should get 10 stars they helped me with my insurance and my car looks brand new. I would recommend this shop to everyone

Car Crafters did an excellent job repairing my dad’s vehicle. They kept us up to date With text and personal phone calls. Very personable and reasonably priced. No hidden surprises.

Im almost speechless of how the management, office personal and, and the autobody technicians are excellent in every way. From customer service to reasonable rates the quality of the repairs.on my truck, immaculate! Even though the parts that needed for my vehicle arent so easy to find. They had my truck back to me sooner then I assumed. Wow, great work. Highly recommend you speak to Paul (service advisor)

They did an amazing job on my vehicle. It honestly is like nothing ever happened. Thank you for the crew that worked on the car, thank you Paul for being so patient with me, and thank you to the receptionist for being so nice!

So I went to this place for some assistance with the lock on my truck door and the bright lady at the desk sent me next door to West Mesa Auto. And actually before she sent me next door to West Mesa Auto. I also was going to inquire for an estimate to paint my truck. Who sends customers to their competition? Is this a joke or what???

Don’t trust a guy named Paul there, he has horrible communication and customer service skills. Seems like he didn’t care about his job or the custeromers time. He took no accountability for his failure to contact me regarding important info about my claim. Won’t ever recommend this car crafters location.

They did a fantastic job with my car. They even vacuumed and washed it. I am very impressed. They are extremely friendly as well :)

Due to the nature of my accident my vehicle was totaled by insurance. However, the people at this location were exceedingly professional and truly provided a fair market evaluation of my vehicle. I was ready to be taken advantage of but Paul proved me wrong.

Good customer service. Not impressed with prices

Took my vehicle to Car Crafters to repair damages after an auto accident. Based on paint and body repairs that I’ve received in more than 25 years, this was the WORST paint/body repair that I’ve experienced. The repair was so horrible that my insurance company (USAA) authorized repairs to be COMPLETED by another auto body repair facility (Quanz Auto Care).The following are results of the repairs from Car Crafters:- Noticed an area (right rear quarter panel) that over-buffed or sanded.- Right quarter panel had paint discoloration due to proper painting technique- Over-spray between right quarter panel and bumper cover- Over-spray between left quarter panel and bumper cover- Rough texture (Orange peel paint effect) on bumper cover- Paint exterior was subject to overspray because of failure to properly cover/protect the vehicle from overspray during the painting detail.- Left tail lamp assembly and Trunk Release Button was disconnected during repairs and never re-connected.- Left tail light assembly does not work.- Rear trunk release button does not work.- Trunk is mis-aligned from side to side.- Trunk’s vertical alignment is off. Trunk will leak.- Finger print in the left quarter panel during painting process.- Vehicle letters improperly replaced on vehicle.The team from Quanz Auto Care, along with the great assistance of Jay Bowen, repaired and restored the car beyond the condition prior to the accident.Thanks Quanz Auto Care!!!

Dropped my car in to repair a broken window and frame. It was returned and washed in a matter of 48 hours. The vehicle looks great too!

Breakfasting and the gift card to see how it comes out of the best ways to get a girl you will all ways to get it if I could be there in sec and the gift card to see how it comes out of the best ways for my nephew using zero and all things I made but the wheels I have zero toy making a Lamars and the pipe I like it is I have I had I

Got it done quick and even washed it for me

Great service on the phone and in person! I highly recommend CC to any of my friends and family!!

Very honest people. Very grateful for them fixing my bumper.

Went to wrong location in rio rancho (there are 2). Although I was on time for appt. I couldnt make it to the other location to be on time. They told me that I could reschedule for another day. That was fine and I went somewhere else.

My car was hit on the passenger side. Figured carcrafters was the best place to get it fixed. I was wrong. They replaced my door with a used door that was damaged. The door handle fell off completely 2 seperate times. Did not put my headliner back on. The paint had bubbles and holes in it. They replaced a paert of the door handle that did not need to be replaced with one that was a completely different color and didnt bother painting it. A piece of the trim was missing. The door handle inside was not connected and so it didnt work. Plus many other little things. I ended up taking it back 5 times and speaking to the district manager. It got better each time but the door still doesnt line up correctly and doesnt shut rite. I will never go back to a carcrafters. Car crafters, youll wish it never happened.

Worst service.. a bunch of liars with bad attitudes who dont return calls when the promised date of completion comes up. Thanks for ignoring me and returning my car in the worst shape .. like it never happened .. please, Im not blind.. had to take my car to another car crafters. Will never recommend this place to anyone!!!

Great place

Friendly and polite

Very knowledgeable staff, very efficient.

Very friendly and knowledgeable