Love coming here. Brandon does an awesome job of making sure my concerns are addressed and keeping my updated on the progress. He also goes out his way to make sure my service is priority. JC is very knowledgeable and is awesome to work with as well. Only issue is they are very busy, so it usually takes a call or two to reach the service department to get something scheduled, but cant knock em for getting the job done!

Courtesy and kindness demonstrated by the entire organization at every level, from walking in the door to driving away in a new Ford vehicle. The sales team was earnest, honest, knowledgeable and most responsive to my needs and various questions. The finance team was equally outstanding. The service team went above and beyond helpful. This is a really excellent dealership because the people are customer driven. Stellar all the way around!

Excellent service! All the service and tech guys were very prompt and helpful, even without having to make an appointment. Very happy customer. Also, Salesman Tony S. was great! He we went well above and beyond to make sure my purchase was a joyous experience. Highly recommend - and ask for Tony!

My service advisor, Trent, did a great job. Set my appointment, got me a ride to work, made sure I knew exactly the work that would be carried out on my vehicle. He made a follow up call to let me know when mine was completed. Great communication.

I have had my Lincoln MKZ serviced at Chalmers twice and both times very pleased with the experience. The employees are very nice, courteousand professional. The repairs have been high quality. I will continue to use Chalmers for future service.

This is the only dealer in the entire area that not only treated me like a valued customer but didnt lie and try to deceive me. I wound up with a good deal on the vehicle I wanted. Honesty goes a long way.

Everything was great! Seamless and painless. Ken Willard and John Navelli were helpful throughout the whole process!

You guys always make my old truck feel like a brand new truck ... which unfortunately means, I wont buy a new truck... but I love driving my old truck and all the compliments it gets cuz you keep it running in great shape!

Great customer service for Government sales. Diego Martinez is always there for our needs and always willing to help.

Brendon was awesome. I had taken my truck to another dealer and they sat on it for 10 days and never even looked at it. I called Chalmers and they set up an appointment for me And Brendon had my truck fixed and back to me in a single day. He kept me informed and was very professional and courteous. I will be going back for all my service needs.

The team worked quickly to complete the service and helped to verify that my vehicle was in excellent condition.

Very good service great friendly people. I have always used Quick Lane for my service needs, and the staff has always been friendly and helpful, quick to get me in for my appointments. I will continue to come back for my service needs.

Had my truck and keys stolen from my home. Retrieved my truck but not my keys. They had new keys programmed and locks changed within an hour of dropping my truck off. Extremely satisfied with the transaction.

Changed my AC filter. Brandon was very helpful and resourceful. Very good experience.

Ive bought two vehicles from Chalmers. The folks at Chalmers are consistently #1. Ive gotten good deals on these vehicles, awesome maintenance and service...I cannot say enough good things. If you want to be treated like a person by people who actually care, go to Chalmers Ford!

Ken, my salesman was great. He was very helpful and not pushy. John, the finance manager was awesome. Tons of experience and he made sure I got the best rate available. It was a top notch experience across the board. I’m so happy we decided to buy from this dealership!

I had something in my tire causing it to go flat. The Quick Lane was able to get it fixed. They were very courteous with regards to my needs and worked with me. Thank you for the service you provided.

I hadnt been back to Chalmers in years, because I walked around lot for half an hour and got no service. I came back to look for a truck, but salesman told me there were no F-250s. I was literally standing in front of a row of F-250 trucks. Rude and perhaps profiling. Ill buy in ABQ as I did before.

From start to finish the people at Don Chalmers have been amazing.Joe, and Jackie are top notch, caring people. Will be back again.

Your staff are excellent. I was treated extremely well. Eric is a wonderful person to deal with and he found me the best vehicle for all my needs. I highly recommend your dealership to anyone looking for a new or used vehicle.

I was in a bad situation with my vehicle and had tried other dealerships for assistance with no luck. I showed up at Chalmers Ford and Michelle assisted me in looking at the vehicles and helped me get into the one that fit me better and Robert went above and beyond and helped me in my bad situation and was able to help get out of it and get me into an amazing new vehicle. I am so grateful for him and appreciate him very much!

I just walked through the showroom, around the lot, and back out. Passed by several employees. Nobody even said hi. Lots of trucks, though. I saw a couple I liked. Looks like they have a lot of cars to sell.

Trent Durham is the best service advisor Ive encountered - ever. Thats relevant because Ive been in the retail automotive industry most of my adult life! Call Trent if you need service work - you wont be disappointed.

Employees met all of our service needs.

Brandon was great! He called when the car was ready, remember us when we picked it up and it was a speedy checkout. Great service!! We will definitely be coming back!

Always friendly, fair, and fast! Aaron made the transaction smooth and John hit me in and out of the finance office with my best interests in mind! I would highly recommend Thai dealership!

Once you walk in you are greeted by a courteous member that arranges someone to help you. My sales rep was friendly, professional, and knowledgeable about the vehicle. The management team worked the numbers and worked a deal that I was proud to walk out with. I would absolutely recommend this dealer.

Always a great experience buying a vehicle from Chalmers. Ask for Benny Diaz when looking for your next vehicle. He is always the salesman we choose that provides excellent and professional customer service.

Friendly, accommodating, providing excellent t service. Communication was high quality and timely.

Excellent customer service. The work did take longer than what was initially told in the morning upon drop off. Dealership offered rides to and from residence awaiting service to be completed at no cost to me. Would highly recommend and will be a return customer.

Knowledgeable and professional. Easy to deal with. Good communication.

Always the best service from Duane. Will not go anywhere else.He takes care of the whole family.Thanks again Duane

My experience was top notch. They were on top of everything, there was no pressure, and I was out in less than an hour and a half.

Thus far Iv been treated pleasantly, feeling like a welcomed customer and respected as well. The manager James and his staff have been very kind and professional. I am pleased with the improvements. I appreciate customer service at its most professional proper treatment.

Great price on a great car! I bought a 2018 Nissan Rogue SL - loaded for thousands below market value. Great experience. Sales person was Ahren.

I felt very comfortable taking my car in for brakes and an oil change. The service rep was polite, didn’t talk down to me and was honest. He advised me to watch out for a few things since my car is older and high miles. I appreciated that there was no pressure attached to the advice.

Trent was very helpful in getting service done quickly. He was also very personable and courteous. A-1 attention and service.

I made an appointment for routine maintenance. The ford team was professional and on time. I had to wait and the job was done in 45 minutes, which I appreciated. Thanks. Great job

As always, they got me in at my appointed time, performed the service quickly and professionally, and got me out within 40 minutes. Don’t ever change your formula!

Service advisor JC was great! After several scheduling mis-haps, I got with JC and he immediately took care of everything. Very accommodating and professional.

The main shop does good work and getting an appointment is easy, but after that the customer service is spotty at best. If you want info on your vehicles status its almost always on you to call your representative for updates. It took me 9 hrs, and multiple calls, yesterday to get feedback on a simple diagnostic. Wholly unacceptable. Im staying with Chalmers for now, but if I can find a good and reliable mechanic Im going to switch.

My representative (JC) was awesome. He was knowledgeable and very friendly

Every time I go get my vehicles serviced I feel welcomed. Havent had any issues with this location and I will keep coming back.

Great dealership to work with all around. Andrew the salesman was nothing but helpful through the purchase of my new truck!

Friendly and helpful staff. Our salesman Aaron Heikkinen was outstanding and proved to be very customer oriented. We never felt pressured or misled like some car salesman tend to do. We are very satisfied and will return to see Aaron for another vehicle in near future. Thank you!Love my new Ranger! ♥️

I have never been disappointed with my chalmers ford quick lane very professional i have been a customer for going on 3yrs 😊

Can I give Trent 10 stars? Traveling through town from CO to TX my truck broke down. Knowing that we were stranded en route, Trent made sure my truck got looked at repaired same day. I lucked out calling Don Chalmers Ford and getting Trent on the line to help me get back on the road. Thanks again!Dan

Best service writer I have ever experienced. Knew exactly what I needed and delivered on time.

Absolutely had a wonderful experience, it was fast and I never was bored once which is a huge plus! They had the whole process down and they let me test the car out till my hearts content. Jim made sure I was taken care of and trusted me to Sherlock who helped me every single step of the way and made sure every need was met or every question answered. Never thought Id say this about a dealership but I had a blast and will totally refer and go back to them in the future! Thanks for everything! I love my car!

Great experience, they had the vehicle we wanted at a reasonable price. All the staff were friendly and competent, not high pressure.

Great experience. Diagnosis to 1 day parts ordered same day and repairs completed the next! So glad Chalmers Ford understands how important my vehicle is to me.

WASTE OF MY TIME and disrespectful as well.ZERO stars - I made an appointment with Byron on 6/7/21 to see a car on 6/8/21. He put it in the system. When I arrived, right on time, I was told that he was not in for the day. Another salesman came to help and did not know why Byron was not there. I asked why Byron would make an appointment with me and not even be at work. Then the car I was scheduled to see was in the service department and not ready for me to look at. A total waste of time that a simple phone call to me could have solved. Why are salesmen so eager to contact you constantly except when it would have been necessary? I will never be back and Don Chalmers does not value my time and wont be getting any of my business either. Beware if you are driving from any distance to see a car here.

Another great customer service experience at Chalmers Ford. Both Jo and Josh worked hard to get our car ready for our big trip. JC kept me in loop about the timeframe allowing us to keep our other appointments for the day. Very much appreciated.

I was really happy with our sales person he did everything to help us get in to our truck, keep up the great job ..

My Service Advisor, Trent Durham, greeted me quickly as I drove in for an engine light on on my 2019 Ford Edge. He stated they would need to keep the vehicle up to a few days. I had anticipated that and already had a ride waiting. Surprisingly, they were done with the diagnoses and repair the very next day. Trent was friendly and to the point. I will definitely be back anytime my vehicle needs serviced.

Service at Chalmers ford was awesome thank you Trent Durham and mechanic David represent Ford very well. Keep up the amazing work

Michell Royle was the salesperson who assisted us with the purchase our F-150 king ranch. She answered all our questions and was very kind. I really liked how she was there from beginning to end. Simply awesome! Highly recommend.

We had a wonderful experience with Chalmers Ford. Aaron was very professional, courteous and respectful. I highly recommend Chalmers Ford. Thank You Aaron for everything! We are very happy with our purchase.

Brendon was friendly and attentive.Followed up when he said he would. Keep him. Pay him more

Bad service. Was given a price for a new key and programming 2. He came back with it done and price was $40 over quote did not even let me know before hand. Made me sign first instead of pay and the experience was uncomfortable. Will not be returning.

This was a refreshingly easy dealership to work with. At every step of the way, they made my buying experience a positive one.I asked them for their best price out the door via email, they sent it to me. I then asked them to match a better price I found at another dealer, which they also did. They negotiated the entire deal via email, saving me significant time and stress. Shout out to our sales person Krystopher for being especially pleasant to work withWhen we went in to complete the transaction there were no surprises, everything wen exactly as planned. The staff were friendly and working to make sure that we had everything we needed. They even gave me a great offer on my trade in without any games, beating Carmaxs offer.I figured they were saving the nonsense for the dreaded finance people, but even they were respectful and easy to work with. They had several services they offered, but didnt go the hard sell route when we said no. They got our paper work done quickly and painlessly.Lastly, we discovered during delivers a quality control issue with a part on our vehicle. Chalmers took care of it with no issues, providing a loaner car while they fixed the issue.I have 2 other Ford dealers that are closer to where I live, but when I need anything I will be making the drive to Chalmers Ford because I know I will get honest and helpful service.

Awesome customer service! I spoke with Brandon from Ford Services about my vehicle being broken down. He immediately got a tow truck within the hour and loaner vehicle. The part for my vehicle was on back order but Brandon was able to find the part and fixed the issue within a week! Thank you again Brandon and Ford Services for your awesome customer service and hard work!

The staff was very friendly and helpful. This was my first purchase there but the experience was awesome. As if I were a long time customer.

Chris from the quick Lube did exceptional in accommodating me as my app got pushed back from 7 to 9. Thank You.

Good service and got my van back sooner than expected. My service coordinator, Trent, was friendly, but all business. The dealership prices are higher than other service providers, but I have confidence they do the job right.

This is in reference to the repair shop not sales .Dolores Chavez was amazing from first contact to end, very helpful always checking in with me along the way. The body work is superb cant even tell any damage was done. Highly recommend this place for repairs and if you are lucky you will get to work with Dolores.

Extremely pleasant experience..Chalmers has wonderful employees

Duane Sanchez-Zunner was very professional and courteous towards every customer while I was waiting for my car. Me included. I will definitely be back.

As always, when I walked in I was greeted with a warm welcome and was immediately served and got my new car tag. I also received excellent and fast service installing the new tag.

Great place for service. Love the Quicklube Station for general maintenance. Whether its a quick oil change or full on diagnostics they know their Fords.

Excellent service and friendly staff, I was able to get what I needed done it just one day.

Very professional service men all the time. Never had a bad experience here.

They did a great job, had me in and out quickly, my vehicle is running great!

Great and courteous service as always. I am made to feel like a valued customer.

I picked out the vehicle I wanted online and was able to be pre-approved before I even got to the dealership. They called me to set up an appointment and had a salesman waiting when I got there. I showed him the car I wanted, he took me for a test drive, and we came back to sign the paperwork. Easiest and most pleasant experience I have EVER had buying a car. This is now the 4th vehicle my family has purchased from Don Chalmers and it won’t be the last!

So I actually purchased my vehicle from Rich Ford off of Wyoming. That was a mistake! After dealing with them and months of bs trying to get our tow package installed, I only come to Don Chalmers for all my service needs! The service techs are always kind and professional. Wish I had bought my truck from them and if I purchase another down the road Ill be happy to give them my money!

I took my truck in for a recall the other day and worked with Trent Durham. Don Chalmers Ford needs more employees like Trent D, Mr. D doesnt just do his job he takes pride in it which is a very rare thing this day and time. No matter what you do in life when you take pride in what you do you will always be a winner. Thanks again, Mr. D for making my day a little better. :))

Buying my car from Chalmers was a great experience. From my first phone call with the GM to the patience and care of Aaron, all the way into the finance office. I appreciated how everyone was authentically wanting to provide me with the best service possible. Aaron was exceptional to work with!!

I just brought a 2012 ford fusion and the lovely ladies named Angie and Anastazi were extremely helpful and very friendly it was truly a pleasure meeting them and doing business with them. If anyone is anxious about the whole car purchasing process these two women will surely be an enjoyable experience for you. I highly recommend them!! Thanks so much you two!

10/10. Absolutely would recommend! I called a couple dealerships in the Albuquerque area about my Ford Focus that was acting up. Chalmers Ford stood out as having an incredibly helpful service rep, J.C. He spent time on the phone with me setting up an urgent service appointment and he was able to help me that day. I ended up deciding to trade in my car and got a same day appointment with Mike on the sales team. Mike was excellent! He knew everything about the Ford Ranger and answered all my questions during our test drive. He went above and beyond working with my finance requests, taking me back out to the lot as I waffled back and forth about different models, providing me a lift to drop off my rental car at home, and even helping me pull my subwoofer out of the car that I was trading in! It was the best sales experience I have ever had. I also had an excellent experience with Jackie in finance. She was efficient, friendly and helped me pick the right options for my financial situation. She also went above and beyond when there was an issue with my Michigan title for my old car. She even called in her off hours to help resolve the issue. I will be doing all future Ford business with Chalmer’s.

I am a new resident of Rio Rancho, New Mexico, and I am so very happy to have discovered Chalmers Ford and the personnel there. The Service Coordinator that I worked with there... I believe her name was Dianna, was especially attentive to my needs and was fast and efficient in seeing my work was done. Everyone there was wearing masks at the time of Covid, and I was very appreciative of all of them doing that. The waiting lounge was clean and pleasant and comfortable. I thought the cost and the rates were fair and reasonable. I was peeved that I had to replace the entire rear tailight assembly on my 2011 Lincoln MKZ simply because only one bulb was out or malfunctioning...however this certainly was not the fault of anyone at Chalmers Ford, because this is simply the way the car was designed. This was the case at the Ford Dealership in Los Angeles, when I once had to replace a bulb on the other side of the car. Overall, 5-Stars on everything and everyone at Chalmers Ford Service Department. Thank you!

Staff is professional but also warm and friendly and genuinely care about welfare and experience as a customer.

Excellent job with service and care of my vehicle.

Trent, hes the man!No BS, gets right to the source and follow us up quickly! Thanks Trent

I have always had good service at Chalmers Ford. The service tech, Trent, was so helpful and able to get me back on the road is less time than estimated.

Something to see it..🚗🚐🚘🚖🚚🚛

This is the 3 time using your service department and JC is the best. He keeps you updated on your vehicle and gets it back to you ASAP. He even did a follow up call to see if everything was ok. He’s the tops

I have gone to Chalmers ford service department and Quick Lane for various issues relative to my truck maintenance and repairs for years. In my opinion Chalmers Ford is the go-to-place for all service and vehicle needs.Two examples: I went to the service department recently to have my F-150 checked out for start up issues. Rich Gati, a service employee at Chalmers, had me leave the truck for a diagnostic. He called me up later that day and said my truck was ready and operational.This is the kind of service you can expect to get at Chalmers. A one stop shop for all your Ford vehicle needs.The staff at Chalmers are courteous, attentive and professional. On my recent visit to the Quick Lane to have my tail light repaired, the service technician took less than a half hour to find the problem and to fix it. And, most importantly, the work was done free of charge.This is why I am a loyal Chalmers customer. They appreciate their customers. I will continue to patronize this business and suggest my readers do the same.

As always, the service team was on time, courteous and efficient.

Dont use their body shop. I had the front bumper of my car replaced, and after a slow fender bender with little impact, it fell right off. Also, when they repaired my car after an accident, I found that there were still items they had not fixed, they suggested that I actually damaged the items after their repair and offered to fix it if I paid for the fixes. I will never use this company again. They cut as many corners as possible and do shoddy work. I will take my money elsewhere to shops I can trust.

Don Chalmers is shady as can be. They are a bunch of con artists, honestly. DO NOT BUY FROM THEM. And stay as far away from the service department. CROOKS all of them.

Called last minute and was able to get me in right a way and programmed a new key in less than a hour

I look to Don Chalmers to let me know if my car needs more than just the mandatory maintenance. My Service Representative recently advised me what needs attention and how long I can safely wait to have it done.

So my wife and I tried buying a truck here a few months back, and they wouldn’t give me a fair trade amount for my vehicle and the finance person wouldn’t work with my on the price of the truck I wanted they definitely made it hard for me to buy a car so I actually just walked out pretty disappointed due the fact that the vehicle I was trading in I had bought it here . A couple months later I came to Rich Ford and my wife and I bought to new vehicles from them ! So it was this dealers lost ! The pictures you will see are from the vehicles I bought at Rich Ford, PS to Don Chalmers take better care of your returning customers or they’ll go shop ales were.

JC Lucero was very helpful to question I had about ticking noise coming from engine on my 06 f 150.

Everyone at Chalmers Ford was friendly and helpful! Waiting room was comfortable and clean. Service was EXCELLENT!

Took my truck in for several minor issues and had all addressed without issue. Appointment scheduling was easy and support beter than expected.

Had the windows tinted on my explorer, to block out the harsh New Mexico summer sun, and Eric Martinez took my order, followed it through the completion and immediately contacted me when the vehicle was ready for pickup.

Took my 2006 Ford Mustang for diagnostic for partial electrical seat failure. I asked them to check the switch. They did pay for a Lyft ride, after drooling over the new Mustang Bullet for 20 mins no sales person even said hello. Near the end of the day Brandon the mechanic left a voicemail at 4:11 pm saying he has some good news on my seat. After some phone tag and long hold times he said everything had to be replaced and it would cost over 1600.00. I took it home after the 100.00 inspection, ordered the part used for 509.09 delivered. After swapping myself the forward and back switch still did not work. I replaced the switch and it worked. Wow . Ive asked for the management to reach out to me. They did not.

It was good. Ms. Treat is great.