I would like to give props to the store manager Erica and her complete staff that worked this morning. Every last one of them welcomed me in the store when I came in. I really liked that because I felt the positive energy. I came in to get my battery and alternator tested. The employee that was helping me was a new employee and wasn’t completely sure on how to test the alternator but Erica stopped what she was doing and came outside not only to help me but show her employee how to test it. I ended up needing a new battery. They went above and beyond to help change my battery because it wasn’t a easy change. It took 3 different employees but They made it happen. I would definitely be returning back to this location for my car part needs. Erica also, suggested I put some fuel cleaner in my car so I took her advice. Overall, I applaud this team just watching them with the customers and helping or acknowledging each individual that walked in this location. I give credit when credit is due. Thanks Richton Park autozone for making a sour day turn out good.

A great spot to grab car care essentials! It’s clean, well-organized, and the staff are good about answering customer questions.

This is easily the worse Autozone I have ever been to. The staff was difficult in every way from the manager on duty on down to the rest of the staff. I called to see if they had a specific part, the staffer who answered the phone was so distracted talking to the other staff members she made me repeat myself a number of times, she would start talking in the middle of my answer, not to me but someone else. When I went into the store the complete my transaction to order the part, (can’t do that over the phone because autozone won’t trust the staff not to steal), when a different staffer is entering my order (and being more focused than the rest of the staff, the manger on duty interrupted and ask that person go do something else. Wow wouldn’t let him complete the sale, even when I objected. Manager should be fired. The part didn’t show up as promised I had to go back to get my card refunded, again because autozone can’t trust employees to not steal. Don’t go here ever.

Pretty well stocked. Had most of the items I wanted available.

Fantastic team that works at this AutoZone. Keep hiring fantastic people like this.

Linda at the Richton Park location is absolutely FANTASTIC!!!!! She has helped me 2 days in a row and was AMAZING!!!!! I could not have asked 4 better help. GIVE THAT LADY A RAISE!!!!!

Take your old Parts with you maybe going to there do it three or four times to get the right part

They share your details and let people steal your number and add accounts onto your phone number and will do nothing about it stay away from this location very unprofessional and no knowledge whatsoever with the industry they decided to work in.

Nice place if you know what you want dont ask the people cuz the guy didnt know what a engine was I had to go home and get the car to show him what a engine is

The crew at this location is very knowledgeable and always gives me amazing speedy and accurate service!

Great and friendly service highly recommended

Latasha us a great sakes women. Thank You!

Is understandable with convid-19 barely get any help!... Other then that it was Exellent service!👍👍

Dont go to this auto parts place. On line they claim to have everything you need but when you get to the store they tell you the part is out of stock and then attempt to sell you a much more expensive part. Beware of this con beware. Also the clerks dont know much about cars and how they work.

Nice friendly store! Spoke as soon as I arrived offered assistance as well and installed my wiper blades without me even asking! Best Autozone Ive ever been to!

The female Sales attendant was great!

Good as usual I like the one in richton Park

The Autozone Duralast Gold battery I purchased is a recently manufactured auto battery. Life doesnt get much better than that. : )

Came to AutoZone today 02/24 to get a new battery,the guy i met couldnt tight my battery terminal and he unprofessional asked me to go without fixing my battery terminal. He told me there was nothing he could do about it. I had my 3 kids in the car and it was rainy and very cold outside,spent 1 hour 30 minutes. I appreciate the lady that came to fix the terminal, she was professional. Please teach the guy on duty tonight good customer service. He was really arrogant and unprofessional.

They refunded my purchase without any issues after I found my item at a competitor for nearly 30% less. They agreed to match the price, but not the warranty, which was double at the other lower priced store. This is true for both locations.

Nice people and very helpful. Do shop here if you want this type of customer service.

Deanna was great helping me pick out the right battery charger. Thank you.

Great customer service. Greeted when I first walked in and helped right away. Looked up the wipers I needed and even though it was cold and snowing didnt have a bad attitude when I asked him to install them for me👍

Always start the winter with their windshield ice melter spray. Really helps this old lady get around.

I just went there to purchase a battery for my truck. I have an inverter that is hooked up to the battery and they told me they did not feel comfortable replacing my battery because there was another wire hooked up to the terminal post. They said they did not feel comfortable touching it. If they dont know how to change a battery, they are in the wrong line of business. The obese African American Girl that works the front desk said she did not feel comfortable because she did not know how to change a battery.Update- immediately went a few miles up the road to Chicago Heights and they had no problem! Guess you need competence!

They did my free battery check and said I was good ... battery died the next day smh

Its AutoZone. Decent prices usually. Decent customer service, usually.

Good pkace for car items

AutoZone employees are very happy to serve and make your day a little bit easy theyre very professional

Spare tire arrived within 24 hours as expected and staff very friendly and knowledgeable.

Good helpful, knowledgeable staff. Always have what I need in stock! My go-to store for all my auto needs!

Love the service they give. They were helpful and kind, especially Jovaughn.

I found what I was looking for quickly but when it came time to pay for it, thats another story. They appeared to have 5 or 6 employees on duty but 3 of them were outside in the parking lot yucking it up with a guy who had the hood of his car up. They didnt appear to be doing any work on his car. I stood at one of the registers for 2 minutes waiting for someone to ring me up. Finally an older gentleman came and scanned my item, but the credit card reader didnt work. He stood there staring at the monitor with the mouse in his hand. Every now and then he asked me to try my card again, but it still wasnt being read. After the fourth failed attempt I asked if we could try another register & card reader. He looked around and mumbled something I couldnt understand. Then a young lady who I assume was the manager came to his rescue. He told her that it wasnt working. Then it was her turn to give it a try, which of course didnt work. Again I asked if we could use another register. Without answering me she walked away towards the older gentleman who was now fiddling with another register, so I walked over to them. She scanned my item again. I was looking at the screen of the card reader and it said to insert my card, so I did. When I did that she scolded me saying that I was supposed to wait until she told me to insert the card because I could mess up the process again. I told her the reader said insert card so I did. Then the reader asked for my PIN # and the sale finally went through. 10 minutes to pay for one item! Needless to say, I wont be spending any more of my time and money at this Auto Zone location again!

The get your car part

Friendly and quick. Helpful. They answered each question with no problem.

In my 20 years coming here I can count the bad parts or experiences on 1 hand. Good service, parts, reasonable prices.

Store associate Isabella was very helpful and professional.

I bought a new car in 2015, but needed the clear door guard strips and they had them. AutoZone is a great supplier of auto parts.

OMG, Bella was helpful and then JOVaughn topped it off & went above and beyond to locate the perfect battery for my Jetta! Thank u!!

I stopped by AutoZone this evening for oil. I was hoping that someone could assist me in making a selection and put the oil in my car. Upon entering, an employee by the name of Taariq greeted me and asked if he could assist me...just what I was hoping for. He was helpful, courteous and very knowledgeable. He helped me chose the right oil for my vehicle and after assisting several customers, he put the oil in for me. It was a great experience thanks to Taariq.

Is a good place I get everything that I need when I need it and its the right part and I dont have to bring it back because they gave me the wrong part

Rude, unprofessional, and can’t seem to open on time. I sat outside the front door for almost 30 minutes past the designated time to open. I called inside and the “manager” (I use that title very loosely) answered the phone unprofessionally saying that she had no one to open. Worst experience I have ever had at an autozone. One employee was disrespectful and extremely hostile and even said to me, “So what we didn’t open on time. Who cares that people don’t show up. What’s the big deal?” Well, the big deal is I took the time to drive to this horrible location on my only weekday off to sit outside and wait for someone to decide what time they were going to open. There was one person who had some sort of customer service but I still didn’t get anything done. Total waste of time on my day off. Everyone at this location needs customer service training. They are not professional and it was embarrassing to see people behave this way in a business. Needless to say I contacted corporate because this was a huge mess. I will NEVER spend a penny at this location ever again. Ended up going to Pepboys. They opened on time.

Besides my battery was missing a handle and I have to go back there and swap it out the lady next to me broke down and needed a jump and they told her no we couldnt jump so I walked outside with my battery grab your jumper cables and jumped her off the battery I just boughtso she followed me to the junkyard to get her a cheap battery and I put it in for her and she gave me $20 and said she has a bunch more works for me

Confusion maham and chaos!! Wrong parts ordered and the staff really would have a challenge at McDonalds with instructions.

Its ok not very helpful

Expensive

Great customer assistance

Not good the young lady needs to learn customer service. Was not helpful and nasty with customers. Over heard her using profanity and had customers waiting to check out while the other Male employee was helping clients she was doing inventory.

Staff are very helpful. Store is very clean and organized

Not too fond of how sharitta hung up the phone on me 😒🙄

Always have my parts

Pretty good experience. Helped pretty quickly.

Great staff, always willing to help with what I need

Great service will return if I have any question or problem with my car

All of the guys were courteous, helpful, attentive to our needs and kind!!

Staff very helpful

On one of Chicagos coldest days this year one of my front headlights goes out. I immediately stop at Autozone and am greeted by exceptional staff who helped find the correct lights for my vehicle. The next morning I come back to have them installed. The windchill is -20 and the staff member named Aris without hesitation comes out and puts both headlights in. The customer service I received from him was awesome. I am very thankful for people like him. Without a doubt I will be back for any other service I might need. Thank you.

Great Service Great Prices Great Employees

Rainy days no outside service. Ok

I had a great experience in Crestwood on Cicero

Short on stock and sale items. Nice people.

Nice friendly service and staff.

Great service cant complain

Nice guy who waited on me.

Staff was knowledgeable in automotive matters

Was able to get what I needed

OK if you know what you need. Their computer system isnt very good

Good sales people,knowledgeable and helpful!

Auto parts are competitively priced.

Excellent staff very helpful.

They have a good customer service

There very good there.

Right auto part avialable

Very nice helpful people.

The customer service sucks

Great customer service

Right on time good service

Eager to help, experience was pleasant

Fast And Quick .Excellent Service!!!!

Always what I need. Thanks autozone

They had exactly what I was looking for

Very helpful

Great customer service

Installed my new battery no waiting

Friendly ..kind

Donald, the sales associate, was very help and very friendly. I didnt like that they did not have the battery in stock that was inexpensive.

Bought a car battery.

Friendly staff, yet the stock and sale items were empty or few.

Take long time to service of one long time...

Great customer service

Good and quick service

Went for wiper blades they have them in stock and they install them

Great prices

Good deals.

Car parts....

Helping hands

Glad they had my parts

Free testing, what more can I say

Love this place

Pick up orfer