Staff was friendly, knowledgeable and very responsive. I felt supported, not rushed or pressured making a hefty purchase. Would definitely recommend and do business here again.

They let me try some guitars from behind the glass, answered all my questions. Very friendly. They gave me a great price on a reverb pedal that Ive always wanted and even gave me one of their power supplies that they use for demoing pedals from the back because the store was out. Great selection of vintage guitars and amps, great atmosphere, very knowledgable staff! Couldnt recommend it enough. Support your local music stores!

Great Experience all around. Was well worth the trip. Got a great instrument for a great price.

Great service. Will go back again.

Over all good experience, very helpful, fair pricing, and after a little bit of cleaning my new used amp looks and sounds good.

This is one of the best shops around....they always have what you need and the customer service is amazing. The owner Mark comes and greets you and makes sure you understand what you are buying and need. My absolute favorite Music Store in the City!

This is a great music store with an awesome atmosphere. They had exactly what I needed when every single other music store in Richmond fell flat. The owner was so beyond nice and instantly hooked me up. I’ll absolutely be coming back, this place is music heaven✨

I took two of my ancient 80s synths to them and they were able to fix them super quick and cheap!

I had the pleasure of trading in my full sized banjo for a mini banjo at the shop earlier this week. Tommy is awesome, extremely helpful and even helped me get the resonator back on my old banjo. The price was good, the trade was very fair. They have a good selection and very responsive if you want to call ahead, if youre looking for something specific.

I brought several guitar and bass amps to Metro for repair. Metro’s price was fair, the staff (Tommy) extremely knowledgeable and professional, and the repair work done right the first time. I offer my highest of recommendations for Metro Sound and Music.

Recently brought a guitar in for a set-up. Quality customer service. Fair price. Fast turn-around.

Had a great experience, my son was looking for his first guitar and practice amp. Staff was great and knowledgeable about several options and price points. Amazing selection of used and new gear

My go to shop. If you live in Richmond and need some form of gear, this is the place to go. I never feel pressured to buy anything, and theyll let you try whatever you want without a hassle. Bought and traded plenty of gear there, and always felt comfortable, If you want to go to a music store and not feel self-concscious, this is the place to go. Cannot reccomend enogh.

They did a fantastic job repairing my wifes flute. After being in storage for 10 years, they were able to fix the dents in the head piece and the frayed pads and shined it up. It looks and plays great!! Metro was very communicative, easy to work with, and honest.

Great service and helped me pick out my first bass.

Super helpful guys over there. I don’t know much about guitars but mine wasn’t sounding right so I went in and they hooked me up with some new strings and now it’s good as new!

I took my turntable in for repair. They were friendly, knowledgeable, helpful, everything they should be. So happy to find such a great musical resource.

New to the Richmond music scene, I was absolutely delighted to find such a helpful, competent local shop! I went in to purchase strings and after my conversation with them I realized they also repair guitars, I will be bringing my guitars in. I think its important to support your local music stores and Metro Sound is definitely one worth supporting!

We were able to rent a baritone Sax through Metro Sound. They were very helpful in securing. Not many places carry Bari saxes to lease and they were able to secure one for him. Always had great customer service. There were times the instrument needed a tune up and they always had a loaner available. Would highly recommend them! Great guys to work with!!

Recently I took an old flute here to have re-padded, corks, and general prepare for middle student to use to see if she would like to play next year. They did a great job, understood how much to do and to not do based on how it was going to be used. THey were responsive to my instructions and very friendly, Would go here for any repairs or help.

I needed some replacement strings & they staid open a couple of extra minutes so I could get there before they left for the day. Great group of guys.

I brought my Gibson Firebird in for repairs. I wasn’t even sure if it was salvageable! These guys got it playing, better than new 😀. Always professional and reliable. Don’t waste your time with anyone else, these guys are the best!

We called Tommy about musical instruments and he was very helpful over the phone. Once we got in the store he was equally helpful!!! Great vibes and instruments!!!

Great shop with incredible customer service!! Highly recommend for all your music needs!

I’ve been shopping with Metro sound for over 25 years. The owner and his employees are friendly and knowledgeable. They are patient in explaining things to me and my son and eager to help us try out equipment. I just picked up a guitar I’ve had for years which they set up for me. It plays great - maybe better than it has ever played. The selection of new and used equipment is interesting and always changing. If you are buying, selling or need repairs or set up, support our local shop and give Metro a shot.

This place is awesome! Mark is knowledgeable and so is everyone there. The vintage guitars and amps are a cornucopia of possibilities to create any sound you can dream of.. this place rocks. Go see for yourself! 🙌🏻🤘🏻

Really cool place with an awesome and helpful staff! Tommy is amazing!He helped me with a very unusual request as I tried to locate a t-shirt as a present for my friend over a phone call without remembering what the shirt looked like since I had seen it a month prior... My only description was a black shirt on a hanger in the front of the store haha. Tommy was so kind and emailed me photos of all of the shirts available in the store and got the one we guessed was THE shirt shipped to me as soon as we got off the phone! It was the correct shirt we had seen a month prior and my friend loved it :). This is just one example of the staff going above and beyond for their customers!

Excellent company to do business with. Guitar was delivered on time, as described, and with no issues. A very satisfied customer

The man that helped us was so sweet and accommodating- something that is so appreciated at this time! He was very knowledgeable in helping us find what we needed and making recommendations and offered genuine and authentic customer service.

Very good customer service and easy to talk to! Got a used bass and a brand new amp for pretty cheap and the bass is in great condition. I hope to be going there more often because the people there are very good people!

They had everything I needed At a great price! Fast friendly service! I will definitely shop here again!

I love this shop. Awesome selection of different stuff. Great used cymbals. Great prices!! Extremely friendly staff. Fun to just look around too. Great neighborhood music store.

Metro Music and Sound had a G&L bass I was interested in, never purchased off the net before, messaged back and forth with them on it, answered all my questions, sent me additional pics I asked for. Finally decided to pull the trigger. Arrived at house very well packed, all set up and ready to go. Very pleased with the company and would not hesitate to buy from them again.

An amazing store! Thank you for taking the to listen to what I needed! I will go there first from now on. Its always nice work with fellow musicians because they understand what we need.

Very sweet staff!! Gave great suggestions and was very patient, definitely will be back!

Went in to sell some instruments I never play/have outgrown and Mark treated me well. Although I didnt sell my instruments, Mark shot me straight and suggested I sell privately in order to get closer to the amount I was seeking, which I, or course, appreciated. Recommend stopping in this local spot.

Thanks for doing such a great (and fast!) job of adjusting the action and re-stringing my Martin guitar. Will definitely be seeing you again!

I needed to repair my dj controller and these guys definitely came thru. They got me back mixing in no time at all....great customer service and quality repair work at a reasonable price!

SCAM BUSINESS, DO NOT BUY FROM WEBSITE**I paid for a Rhodes piano and they knowingly sold it to someone else a day later on reverb.com**I bought a Rhodes piano on their online shop after it was advertised that they would ship to the lower 48 on their reverb page and their website. It was $200 cheaper on their website and I thought “this is a legitimate business, I shouldn’t worry about going through their website and bypassing reverb”. I was wrong! I immediately sent a message to their reverb account telling them I bought it on their website. They responded saying that they were worried about shipping it and KEPT THE AUCTION UP. I heard nothing back and called the shop the next afternoon and the guy won’t give me any shipping details but says “we’ll figure it out”. Keep in mind I have already paid and the auction is still up. At this point I’m suspecting that they are pulling something. I look and see that the exact same piano was sold on reverb almost 24 hours after I bought it and paid for it. I again hear nothing and wait until today to call again. They sold it to the guy on reverb and say they’ve refunded my money but it’s not in my account yet. Absolutely terrible business model and I think it’s a scam. They tried to make up some sort of BS about how it was confusing that I reached out on reverb, which is totally a lie and I can prove it. They knew that piano had sold and they kept it up anyway to try and get more money. Don’t do business with these people and don’t listen to their excuses because they knew what they were doing and it’s fraudulent.

Helped me out with some mixing parts. Good deals, nice people

I was in a jam needed my amp fixed on the spot, Mark, the owner and his Amp tech, Temple took me early in the am and fixed my amp in 45 mins. Mark also came out from his office and played some blues that we toyed around .. what a great place and a great staff. I hope this review helps someone else find the great service I found !Houston Scott

My go-to for any of my guitar related needs/wants. I’m so glad that Richmond has an independently owned musical instrument store in my area and I’ll continue to do my small part in keeping them around. They are always helpful!

I really enjoyed my time here. The staff was really nice and helpful. Also, as a student of the college near by, I was given a good discount to my purchase. Its a place that I would definitely like to go back to.

Ventured into this shop on my day off running errands and so glad that I did. Was greeted and helped by owner Mark who is very friendly and was able to answer all of my questions. Sold an acoustic guitar and was given a fair price and explanation. Also left my vintage L6 for repairs and again was given a fair price and explanation. If you are a lover of vintage guitars and amps this place is well worth the trip. Mark has a HUGE collection there in the store. They also have a great selection of high end gear that you wont find at the chain retailers. The service exceeded my expectations and this will be my shop of choice from here on out. Highly recommend.Thanks Mark!

Today I bought my dream guitar. The employee was very helpful and amazing.

Great shop with a nice selection. bought a used amp. good price. Friendly staff. support your local shop. A+

I walked in and said I need a hard guitar case for a strat. I was handed a case and we walked to the register. It was stained up on the exterior,lets call it vintage, but it was also a fraction the cost of the same used case on reverb or elsewhere. Thumbs up.

Beware!! This dude selling stuff way overpriced and usually not in the best condition.. I tried to sell stuff and he was tryn to pay 100 for something worth 1200.. Trust me go somewhere with better stuff for better prices with an honest owner!!!

I went in for the first time today. Walked out with a amp. They were flexible on the price and came down quite a bit for me. Very friendly and super knowledgeable. I will be going back for future purchases.

Awesome music store! They carry a huge line of vintage gear plus trendy amps and guitars and as far as I know theyre the only music store in Richmond that carries a legitimate amount of vintage synthesizers. Mark and the rest of the staff are super helpful, The prices are fair and negotiable. I cant recommend this store enough.

Took my amp head in to be checked, the guys were very friendly, knowledgeable and helpful. Stopped his work to check it while I waited. I highly recommend them if you need work done

Friendly and professional staff, helped me find what amp i needed almost immediately. Check them out!

Excellent staff and service. Knowledgeable, helpful, and altogether a pleasure to deal with.

Got a great deal on a vintage saxophone here! Helps that Mark, the owner, is a gigging musician that understands musicians. I had an excellent experience trying out the horn on numerous occasions and never felt pressured to purchase. In the end, I got a fair deal on an exquisite instrument and highly recommend Mark and Metro Sound and Music to anyone with musical needs.

The store was well stocked and the sales personnel very friendly and helpful. And the prices were very competitive.

The band I was tour managing was playing a show at the Broadberry down the street and having amplifier issues. Called Metro Sound and they told me I could bring it in immediately. Tested, diagnosed and repaired on the spot with plenty of time for us to prepare for our show. Mark and Temple were wonderfully helpful and a pleasure to talk with in general. Many thanks to these guys for their excellent customer service

This place is absolutely great. Ive never been to a locally owned music store with better prices and a better selection. Whether youre a musician just starting out or a seasoned veteran looking for something new, they have everything. From the top of the line to starter packs, e everything is there and everything is priced accordingly. The staff are very welcoming and knowledgable. They dont fail to jump at a chance to help you. Very rarely do you find a music store who actually wanted to help musicians and not just rob them of theyre money. This place is one of those rarities. I would definitely recommend this place over anywhere else in the Richmond area.

BEST MUSIC SHOPPE IN THE RVA, HANDS DOWN!PROFESSIONAL,RELIABLE AND PERSONABLE SERVICE.SUPERB SELECTION OF QUALITY GEAR WITHIN A WIDE RANGE.ACES!!!

I visited this store in the 1990s when it first opened, to try to sell an instrument I had, through consignment at the store. The owner was willing to do it, and I left it there. After about 3 months, I called and asked him if it had sold, and he said no. So I accepted that and went back to the store to pick it up.When I arrived, I knew then why it hadnt been sold: it was in a disheveled mess in a corner of the store with easily a 1/2 in. coating of dust on it. (The stores staff flunked marketing presentation 101) Then the owner went on to lay blame on me for it not selling since it had been altered from its classic factory configuration, which was total bunk. I walked out of there, no further words were exchanged, and havent been back since.To be polite, the owner was not very hospitable or friendly, which other reviewers have alluded to with stronger words. Im not surprised by the other reviewers negative remarks. I dont how that store stays in business with hours of 10 am-5 pm and closed on Sundays and Mondays. Well, it makes this store even easier for me not to return to.

Do yourself a favor and forget the pawn shop. Bring your used guitars and other gear to Metro Sound and Music. I was greeted by a friendly knowledgeable staff and got the deal that I was looking for. I will definitely be going back to these guys!

Great folks! I was fortunate to work with the owner, who is a stand up guy and helped me find a little vintage Marshall 4x10 cab Id been looking for. Bonus: it was one of the limited production green tolex models! Now Im thinking about a Reverend guitar...

Only place I go to for strings, accessories, etc. in Richmond. Owner let me in after hours. And its locally owned, so if youre a hipster, and lets be honest, you live in Richmond and youre looking for a music store, so youre at least sort of a hipster, youve got that whole Oh Im helping the local economy bit. Great store.

I have shopped here for more than 15 years and have bought 2 guitars an amp and lots of strings from them. The staff has to deal with idiots all the time so if they appear to be rude its the territory. If they dont let your 5 year old bang on the drums its because they are annoying. I will say that I no longer shop there because I live in the west end and have to great shops that I deal with regularly. If your downtown and looking for a good deal on used gear you may just find a rare gem there.

What a great small business!! Went in last week asking to see if they had any card board boxes for shipping guitars for sale or laying around in the back and they said they were actually in need of getting boxes as well, and needed to ship guitars that same day.. as did I. A very friendly guy, Mark, the owner, explained to me that there was someone in Cary town with boxes, and that if I was able to pick up boxes for him he would reimburse me, and give me a box, and said I could even ship the guitar out of his shop that day. I was more than happy to do this, desperate to ship it fast! When I got back the box ended up being too small, but Mark was able to find another bigger box in the shop that even had a neck supporter in it. He ended up wrapping it, packing it full of shipping peanuts, and taped the crap out of it. In the end he saved me almost 40 bucks!, emailed me the tracking number that day, put insurance on the package, and even offered to email the person I was shipping it too. Im very happy I went in that day! also-- Aside from the great customer service and friendly old pooch roaming around the shop; They had some pretty frickin sweet guitars and all sorts of instruments in there, real cool vintage stuff! def worth checkin out!

To be fair, its hard for me say what this place is like today, because Ive never been back since my 2nd visit. Back in the mid 90s, just starting out with little cash flow, I had purchased a guitar head and cabinet here. About a year later, I was looking to upgrade and went back with the cabinet to inquire about a trade. The guy working in the store (I think he was possibly even the manager) remarked that he was not interested in trading dirt for dollars. This was the same gear they had just sold me about a year earlier. I never forgot that feeling of belittlement, hence never returned. YMMV.

I went there to get my first guitar thinking it would be better than going to a big store. I asked for help and went with the staff recommendations, now that I know a little more and has been able to compare instruments I realized I got a pretty crappy and overpriced instrument, not really what I was looking for, it seems to me they were more interested on selling me their lessons than really helping, I guess Ill stick to big stores and give up about believing on helping small stores.

I had my amp head biased, retubed, and cleaned here. The service was prompt, and Temple was very helpful. I will definitely be making this my go to gear store in Richmond.

Cool place to shop around! Mark, the owner sold me a beautiful electric at a great price about 10 years ago, and I have enjoyed it immensely

To be fair i loved the owner respose. I love local shops. But also to be fait this is Richmond and everyone has bad days✌💰😂

Bought a used bass amp at a good price. Nice guys.

Excellent staff and a really cool place!

There are many music stores in Richmond, VA. I have lived in Richmond for my entire life. Metro Sound and Music is the most expensive of them all - from pedals to guitars - big inflation. Do not bother trying to park downtown to go spend more money than you have to. Go to sam a or guitar ctr and you will be much happier. The owner of Metro Sound will lowball you on anything you try to sell to him as well. I was insulted with the price he offered for some quality equipment I attempted to sell to him. I would have thought a small local business would take a different, frankly a friendlier approach to its customers. As a musician for many years, I will not be returning to Metro and I suggest whoever reads this review to avoid the store as well.

Ive tried really hard to like metro sound. Most of the employees are very friendly and try their best to be helpful. Unfortunately, I have had very bad experiences with the owner.I brought an amp in for repair, complaining about a hum in the reverb tank, scratchy pots, and general noisy signal. I also asked for them to replace the tubes. This was in February. It is now July, and I have just gotten all the repairs completed. When I first dropped the amp off in the middle of February, I told them I had a show on March 4th, and was leaving for a 2 month long tour right after that. They said it would be no problem getting it done by then.I called a couple days before the show, and they had not opened it up yet. They then started the repair, and replaced a couple of capacitors and a couple of pots. I called them the night before the show, and was told they hadnt finished all the repairs but that I could come pick up the amp anyway. I came and picked it up, and paid about $300 for parts and labor. The amp worked, but most of the issues I described when I first brought it in were still there.I left for tour with an amp that still didnt have functioning reverb, still had scratchy volume pots, and still had a high noise floor. About half way through the tour, someone from metro sound called me to ask if the repair work I had done was to my satisfaction. I told them no, several of the issues I described when I first brought in the amp were still be present. The person on the phone told me that I could bring the amp back when I returned from tour, and they would finish the work they started before I left at a reduced labor rate.When I got back from tour, I brought the amp in, and was accused of lying about the phone call. The owner said that there was no way anyone could have promised anything like what I was promised, and that I was trying to take advantage of him and get free service on my amp. After a little bit of back and forth, they finally agreed to take it back and finish the work. Again, I got the amp back (again, barely in time for a show), and again the noise and scratchy pots werent fixed. They installed a new reverb tank, but didnt do anything else. I brought the amp back again, and the owner ended up shouting at me, again claiming I was taking advantage of him and eventually telling me that I should find somewhere else to take my repairs.I have heard from fellow local musicians that metro sound, and the owner specifically, have a reputation for being difficult, unhelpful, and rude to customers, and now I have first hand experience to confirm that. Thankfully, Fan Guitar and Ukulele have started servicing amps recently. Their labor rates are cheaper, and the owners are the most pleasant people Ive ever met. I will be taking all my future repair work to them, and advising anyone who asks my opinion to stay away from metro sound at all costs.I saw there are plenty of negative reviews on here already, so Im not necessarily adding anything to the discussion, except maybe just adding more evidence against them. It seems to me that most of the issues people have with Metro Sound wouldnt exist if the owner would just be pleasant with his customers, instead of acting confrontational and defensive towards people who are dissatisfied.

***CAREER MUSICIANS NOT WELCOME HEREMy bandmate and i were in town on vacation and we stumbled upon this store after seeing online that we could use their studio to jam for only 20 an hour, which was a steal, when we entered the store they had a lot of great inventory and it was really nice and clean. when we inquired about the studio space the rude guy at the front desk told us we needed to book it a day in advance, understandable if they had people booked for that day..but they didnt the store was empty. so after talking to the guy working we offered to pay 60 for one hour to which he replied i would have to set everything up..we said we could help or just do it ourselves with a credit card on file if there were any damages... this was not our first time setting up equipment not only in a studio but in general so its not like we didnt know what we were doing... after talking to him he finally said you guys probably could but i dont want to ask the owner and im not feeling up to having to do any of that...we left and went to another music shop a ways away who not let us do exactly what we had hoped to do...turns out we both bought new guitars as well as some new tops for my set...so with this lazy guy they lost out on 3,200 worth of sales because he is lazy so with all of this said and done dont shop here im sure their equipment is good but customer service blows...i will make sure every band we know and travel with will know to stay clear of this place and to take the 10 minute drive to go where musicians are welcome.

Owner is quite unprofessional.

Horrible