Went in for an oil change and tire rotation, quick service and friendly employees to help get the job done.I had a very minor issue that was more a misunderstanding that was quickly resolved with the service department that was corrected immediately.Highly recommended.

Easy to work with, so helpful and professional. This is the 4th vehicle we have purchased from them. Always a great experience.

Great people! Thomas was the associate who helped my husband with his purchase. Very nice, and listened to what he was saying/looking for! Husband found exactly what he wanted and we got out of there in a reasonable amount of time! We will definitely be back, when Im due for a new vehicle! 😁

Wetzel Auto made my weekend - probably my year - when I got my Ford Raptor. Car was in great condition, everything as described. Brian was helpful, knowledgeable, and made the process painless. All representatives were efficient in getting us our car, and out of there. Thanks!

We were taken very good care of. Good service. Done on time very clean service area. Great people

At 16, I bought a brand new Honda Civic from Wetzel. I have been bringing it in for service for 13 YEARS. Recently, I had a head gasket blow. I spent over $2k getting my engine serviced. Since my engine was going to be torn apart with the agreed upon work, I also talked with my service advisor, Dustin Hobson and agreed to get the water pump changed and the timing chain and guides replaced. When I spoke to the service manager, Dustin Garvin to ensure the work had been completed he immediately became defensive and said that work was not agreed upon. Its very clear to see that the ball was dropped with the communication between the service advisor and service manager. Dustin G did not even take the time to go confirm with his service advisor but instead revolted and made me feel as if I was a liar. He even went as far as to not let me speak with the service advisor because he was afraid that he might tell the truth on recalling our conversation. He was extremely rude and unprofessional and I was appalled with the level of service I received after being a very long-term customer with this company. I spoke with Eric Maitlen, the operations director, and he unfortunately was also rude and defensive. I learned quickly with this experience that wetzel prioritizes wetzel over customers. I will not be doing business in the future with wetzel and I would encourage all those that read my review to make the choice to go elsewhere. You will not regret doing business with a small local service shop or even going out of town if you want to purchase a vehicle.

100% the best car buying experience I have ever had.

Good! Fairly timely, but they always find something wrong with your car - ha! Nice bunch of folks though.

I would like to start off by saying our salesman Bryce was fantastic. I got there late to test drive a car & since I couldn’t be had it ready for me the next day. But I’m giving a 2 because of the afterward experience with the finance manager, Gerrall. He called on Monday while I was at work, I didn’t answer so he texted me (which is fine, that’s easier for me) telling me my husband needed to contact someone at our loan place, he gave me the name and number for who we needed to speak with. I told him my husband works night shift but I would let him know to call when he woke up. My husband called & I let Garrell know Tuesday morning that my husband called. Fast forward to today, he texts me again, tells me my husband didn’t call and that if we couldn’t handleThis small task I needed to bring the car back. Mind you the loan is in my husbands name so they wouldn’t talk to me. I tell him my husband DID call but then I noticed he sent a totally different name and number we were to call this time. When I let him know I could bring the car back no issue as long as myCar was there ready to roll he then tried to scare me with how I’ll be charged for mileage & rental fees on this car. I felt harassed honestly because this man gave us a number to call and we did but since he was wrong thought it was okay to talk to me in that way. Unfortunately I don’t think I’d recommend anyone having to deal with that jerk.

Bryan at Wetzel Ford wouldnt allow me to test drive a vehicle without full coverage insurance. (Assuming its because Im young and wasnt pre-approved) You guys lost 20k and financing simple as that. Would give one star if possible new management is necessary.

They fixed my truck cant bet that

This team is amazing! Quickly getting my work done, which is important when one is on a lunch hour. Thanks, Marty and service team!

It was great they explained everything in detail which was nice since I know absolutely nothing about cars.

TL;DR Do not do business here, they dont care about the vehicles and have awful customer service. Will be reporting to the BBB. Literally go to Indy or Ohio, just not here.So I have to start at the beginning. I recently moved home from Chicago and needed a car for the winter. So my dad and I went to the All-Star dealership part of Wetzel. I was told I couldnt test drive any of the cars because I didnt have full coverage on my current vehicle. First of all, how is someone supposed to make an educated purchase with out driving the car? Secondly, the car was dirty and it was Saturday so no one was there to clean it out and they couldnt care less. Regardless, I bought the car. Within a few moments of driving it off the lot I had a tire pressure alert saying that one of my tires was low. I took it to my brother just to get a work up on it and found out it was leaking oil too. This is all within a month. So now I have this car I cant return but need to put even more work in to. That is the truly frustrating part though. The part that has driven me to write this review is that I bought this car over 4 months ago and I am just now able to transfer my plates. I have been driving around on expired tags/dealer tags for 3 months and their response was Oh well the BMV is really backed up. That is not an excuse, cops do not care how backed up the BMV is, which they said they wouldnt pull me over. I dont know how they can guarantee that, when they are in fact not the police. Regardless Ive called so many times to try to talk to someone about this and I got told by Billy, Shane and the office manager that I would hear back and theyd get me my plates ASAP. Welp, 4 months later is as soon as possible I guess. Also they didnt process my loan for a whole month, so I couldnt make my first payment and my bank almost closed it out.

No pressure from the salesman... recommended...

We were treated and talked to like trash we had cash and a trade in and the guy talked to my mom like a dog and me I dont suggest going there

My first time there but I was too late

Id give it 0 stars if I could. I called to make sure they had the vehicle i was looking so I could see it before I drove 45minutes out of my way to get there. They said they had a couple but 1 was in the shop....well turns out all 3 they had were getting repairs so I couldnt see any of them. Not sure if they thought they could talk me in to something else or what but never again. Thanks for nothing.

Very friendly service, easy to see they aim for complete customer satisfaction.

On a trip from St Paul MN to Charlotte NC. Had a planned stop in Richmond IN .Did not plan on oil change indicator coming on just before stopping for the night. I was up and checked out before Wetzel Ford opened .They greeted me as if I was one of their repeat customers . Took my car first thing, knowing I had 8 hours of travel left . Oil change and tire pressure done in 15 minutes. What a great experience.

Ian is the man to holler at. Got me and my family in and out with a vehicleto fit us physically and financial

My husband and I had been looking at trucks for a couple of months. I had to have the right price and he had to have the right options. He drove a little over an hour to look at a couple at Wetzels. While he shopped, I was setting up for his surprise party. This was the first time I hadnt been with him for vehicle shopping since we met & I was incredibly nervous. I called him to see how it was going; he said the salesman, Tom was great, he wasnt pushy & he wasnt a jerk and he thought he found the truck he wanted. I called & spoke to nice lady at the front to fill her in on what I was planning hoping they could ensure a speedy process of getting him out the door & home on time.At the end of the night when we were catching up, he said he would go back to Wetzels anytime and it was the BEST experience he had ever had at a dealership. The best salesman, customer service & finance staff hes had the pleasure of dealing with. We cant thank them enough for making the whole process perfect from start to finish!

I am from Texas visiting family and I sent my girlfriend to Wetzel Chevrolet to explain That there was a transmission problem with my 2007 Yukon Denali shifting incorrectly. She explained the situation with my Denali on the phone with the service writer and wanted to get it fixed or purchase a new transmission with an estimate for a new transmission and service. Wetzel Chevrolet offer no diagnostic to her on the phone to see what the exact problem with the transmission and just order the transmission. We pre-payed 3600 plus toward the new transmission which they added an extra couple of hundred dollars to the estimate for seals and gasket the Service writer explain told her in case they are needed.My girlfriend stated several times that she wanted photos of all the service being done and to make sure the rear main seal was check and looked at for leaks due to there was high oil covering the bottom of my Yukon Denali...they did no safety check, no diagnosis of the transmission problems, no picture of service being done as asked or checking for any oil leaking from the rear main seal as asked of them...I have not had my Yukon Denali back a month and have had to take it back in to Wetzel Chevrolet on multiple occasions now related to the service that was done replacing the new transmission in my Denali.On one occasion taking my Yukon back for service again, I was told the rear main is leaking and the rear main seal is leaking heavier and the transmission isn’t shifting as it should, which would cost me another couple hundred dollars of service...after talking and arguing with the service staff and talking to the owner nothing has been done to correct this issue and I have had to take it to Studebaker GMC...and upon taking my Yukon Denali to Studebaker GMC they found the initial problem with my transmission which was just a $30 brake sensor and not a $3600 to replace the whole transmission within less then an hour of receiving my Yukon...I am still fighting with Wetzel Chevrolet on being reimbursed for the service another dealership has had to do and they are not owning up to there fault in service...I am still having problem with my transmission and having Studebaker GMC throughly go through and check the transmission and any related transmission service...which Wetzel is in denial of dropping the ball on diagnosing a transmission job that is still costing me close to $6000 if not more with there service and another dealership correcting Wetzel lack of communication and responsibility of...I would not take my vehicle back to Wetzel ever again...if you do, make sure you having enough money in saving to throw away, because they think your a bank and have money to burn with them...very disappointed in all aspects of service with Wetzel Chevrolet...

Very friendly, and fast service

Wetzel Auto Honda tried to deceive me by placing a sticker price and sticker features, odometer reading engine size from a totally different car. Sticker said it was a white car with black interiors and had many different features it didnt even have the right VIN number of the car that was posted on it. the car did not have features and it still tried to charge me for the list price of the white car. Which I would estimate about $6,000 more in price. The car that I was showing its worth a lot less and normal sticker price then what was shown on the car and they tried to charge me it was posted on whats the silver car with gray interior. These guys try to deceive me by this being a totally different car I wonder if this car is stole or even have the engine it says on the sticker price.Id be careful and look at every features on the sticker price and even a VIN number on the car itself not whats on the windshield to make sure that everything it says its on there or youll get ripped off buy deceptive sales people and managers.I was going to buy the car at first until I find these different items in a deception I talked about car dealerships being crooks right theres a good example. Fortunately I did not buy the car, I simply walked out. Do not trust the Honda used car sales people. If youre looking to buy a car their check make sure everything is correct. And they try to say and blame it on another car dealership. I will not buy a car finesse used car. Or from Honda at all.

I havent bought a car from wetzel for years. Now I remember why. I went there today to buy a used car with cash. Im talking over 10000.00 in cash. They wouldnt move at all on thier price. They will not work with you. I started looking in carfax in the last 10 years and I will drive an hour or hour and a half to get the same car for a lesser price then what they sell it for.

Bought a Ford explorer

Shop service was exelent

Went here hoping they where the right choice. In a world with way too many options of where to buy a vehicle. Overall experience was Fair-OK but they were unwillingly to negotiate on price. The biggest problem is the main problem most people run into when buying a vehicle. Is with the post sale customer service. The very next day after we bought car outright. We started noticing paint dings and chips. We thought maybe some pea gravel had hit it or something. Then we noticed more and more and more chips each day. I went over car with a fine tooth comb before I bought and i know for a fact they werent there before. Then the trunk release broke. Now its been 37 days of a 45 day temp tag. And still no title. Which means we might have to park our new car after saving gor years and finally purchasing new car. We have to deal with all these issues. Directly because of the way wetzel obviously focuses on presale rather than customer care afterwards. So if you dont wanna deal with a bunch of problems and be left out in the dark. Go somewhere else!

Wetzel is the best dealership around. I always get my car serviced there. There fast and friendly. I love there honesty and their wonderful customer service. I will never go to another dealership!!

Make sure they have the title to the vehicle you are purchasing..

Their service of my vehicle was knowlegable and cordial. Had an Airbag service for a recall and the whole process has been made smooth.

Nice staff!

Great atmosphere. Made me fell very comfortable.

Wifes car needed a battery, they got it in without an appointment and changed it while we waited! Excellent service!

Great service, with friendly service managers

Very good service. People are polite and very helpful. Took my car there to be worked on today and they had everything fixed in an hour.

I purchased a vehicle about 6 months ago. The salesman hardly spoke to me at all. He kept telling me he didn’t have time to do the paper work and to keep the car till he told me to come back it ended up being a few days when I go In to do that paperwork someone else was there that had no idea what was going on. They said to call and they would detail the car that they didn’t have time that day so I called and called because there was pop spilled on the roof cover of the car nobody would return my call. Now 6 months later the car is completely inoperable I had to replace the entire motor, the turbo, the radiator and the alternator total lying over $3,000 when I called the dealership and asked what I needed to do they said they wouldn’t do anything I had to handle it. Now I have a car that doesn’t run and a new car payment. Not to mention I can’t get anyone to return my calls. I am above disappointed.

Honda Ford Chevy ChryslerA place to go for a good deal and service kind of a throwback to the way a car dealership should be

They put 6 quarts of oil in my truck but Chevy truck takes 8 quarts

They have great service and really care about their customers.

Dexter was one the greatest persons to deal with, always at all points professional.Thanks

Excellent group of people.

Best dealership around. No pressure to buy great sales consultants and friendly service.

Great place dont go anywhere else

I bought my new car there and they do all my service jobs wouldnt take it anywhere else..They are a nice bunch of people there

Excellent

Stopped to get air in my tires was low young man was polite and took care of my xar for me

Wonderful place to deal with. Everyone is super friendly.

Bought a car the salesman said one price but when it was time to pay they added on over $200 for title. They told me that way I do not have to take the title to the BMV. WOW IT COST $10 TO TAKE IT YOUR SELF. I TOLD THEM I WOULD DO IT MYSELF, HE SAID NO THEY HAVE TO. I CONTACTED BMV THEY SAID NO I COULD BRING IT IN. THE JUST WANT TO SCREW YOU OVER. SO BE CAREFULL THE PRICE THEY TELL YOU IS NOT. THEY TOLD ME EVERYONE CHARGES A FEE. NO THEY DO NOT......I KNOW ITS ONLY $250 BUT BUT IM TIRED OF BEING SCREWED OVER. WILL NOT BUY HERE AGAIN. ITS NOT THE MONEY ITS THE PRINCIPLE. IF THEY SRE DOING THIS WHAT ELSE ARE THEY CHARGING FOR THAT THEY SHOULDNT. SORRY, YOUR EXTRA LOST YOU AT LEAST 3 CARS OVER THE NEXT 5 YEARS.

Great service would recommend if your looking for a new car

Service so so supposed to call me back about a wheel issue that i belived happened there while getting oil change never did wont be back typicall of the wetzel chevy dealer and dont send me a pre written script about how sorry you are to here this you are all about $$$$ thats why i bought my new car in ohio this is your business model $$$$$$$ first screw cust satisfaction

Horrible service center. Parts literally fell off the truck the day I picked it up. They forgot to out parts back on. I wish I could give a negative 5 stars. And all this turned into an extra 10,000 dollars out of my pocket. Never again

Walked the lot for 15 minutes and wasn’t even greeted. Talk abut low pressure sales.

Always get my car serviced here. Great staff fast service.

Awesome experienceWill be back ♥️

New battery excellent service out I went

High prices but good service

They did recall work to my car, they did right first time . Good job guys

Pushy and didnt have what I wanted. I left them info to contact me if they got what I wanted in. I told the employees a month ago that I found a vehicle elsewhere but they are still bugging me.

Excellent service and full of great information.

They could have sold a car but they decided 250.00 I wanted taken off for a vehicle that was 11 years old was to much.

First time taking car for service everyone was professional and treated we with respect thank you

Nice people.

Always a good experience.

Very nice people who work there

Terrible terrible terrible do not reccomend

Honest and strait forward.

Do not give them your email! Unsubscribed and two years later Ben Fleming is spamming me and i live in another state now. I even emailed him and he ignored it. What a douche bag!!

Quick service and friendly staff

Great helpful people.

Always done me right

Very nice...

Nice car lot

Good people, good service

Good experience no pressure

Very friendly & helpful

If youre trying to buy a car in Richmond this is the place to go

They are good but expensive

Pricy but nice.

Very knowledgeable

Richmond may I say much more

Awesome!

Not impressed

Great