I have bought many new vehicles in past but buying from Pearson Jeep has been the most wonderful experience.Very professional and knowledgeable staff who made me feel like a valued customer. No pushy or aggressive sales tactics... answered all my questions, offered competitive pricing and earned my business.I want to thank Micheal, Greg and Jeff for their efforts in providing an outstanding car buying experience!If you are shopping for Jeep, Dodge or RAM, go see Micheal and Greg. You wont be disappointed.

So glad we went through Pearson’s for our new truck. It was a great experience and Phillip our sales associate was the best. Going in we were just looking to see models to get a good feel for different options and he took the time to answer all our questions and concerns. We left the same day with our dream truck and know we received the best deal in the area. Pearson’s service is nothing but the best and we will certainly be back for all our future vehicle needs.!!!

I had an issue with my check engine light. Pearson was efficient in diagnosing the problem…getting the part from out of state…and effecting repairs in a timely manner. The repair cost was reasonable. My Service Advisor, Pam, was extremely helpful in managing my vehicle and keeping me abreast of the repair progress.If I could list one complaint not related to the actual repair, I think Pearson needs to better manage their Service Department in scheduling appointments. I don’t think you should have to wait over a week to schedule an appointment as I did. The first words out of their mouth is “Do you have an appointment?” or “You need an appointment to bring in your vehicle”. So, if your vehicle isn’t running and you need to leave vehicle there, it will sit for a week or so until they can “squeeze you in.”

Service advisor is very professional, efficient and polite. Service was done thoroughly and in a timely manner. No pressure to purchase additional services or products. I have been using this dealership for over 5 years for both my Jeep Wrangler and Jeep Cherokee (both purchased at PCJDR). Highly recommend them.

We had a window regulator that had to be replaced. Pearson did a great job of getting us in on a timely fashion and fixing the problem. The staff is fantastic, service was great and really appreciated the ease with which we got in and out of there. highly recommend them

The best car car buying experience by far. I had no clue what i wanted at first, they made the entire learning process easy and seamless. Always felt welcome with no one pushing or rushing me into a decision throughout the decision process that took me a few months.

I bought a 2021 Jeep Wrangler out of state (couldn’t find a base model like I wanted locally) and needed a VA state inspection. Pearson lined me up for Friday morning and it was ready before 9am. Thank you for taking care of this for me and making it extremely quick and smooth. I’ll be back for service.

I called to have a tire looked at since it was reading low, but as soon as I got on the line the service dept is telling what they cant do. I hadnt even explained what I needed and Im being told that they cant help me. 2-3 wait for an appointment? For a tire? Just dont answer the phone then. Then I was told that they could put air in the tire but thats it. So... you gonna put air in a tire that you dont know if has a hole or leak and let the customer go in a car that might not be safe to drive? Noted and will be letting the home office of Jeep know this as well.Im from out of town so I dont know the area or where to go so I call the local dealership of the car I own for help and this is the service and treatment I received.

We have purchased our last 5 vehicles from Pearsons and Khaled Ali, in their sales department.He always finds us a great deal and goes above and beyond to make sure we are satisfied with our purchase.

Great customer service and they were able to get me in the next day.

I dropped my Jeep Wrangler off at 8am Monday morning with the knowledge that there were cars to be seen ahead of me. My Jeep was ready by 9:30am Tuesday, fixed and ready to go. Tim kept me updated regularly by calling me and he did a great job explaining what was wrong and what it needed. They had the part in stock so that made it go faster. I’ll definitely bring her back if needed.

I’ve been servicing my vehicle here for over a year now with no issues. I basically just needed somewhere convenient and reasonably priced. These days if you have to be inconvenienced by a car you can quickly find another option. The things that work for me are the drop off/key box, always sticking to schedule, reasonable prices with no sales tactics to get you to change things that aren’t necessary. I’d certainly recommend the oil change plan if it’s still being offered. So far so good for me.

Qent in for a recall. A driver took me to work, the car was finished promptly abd I picked my vehicle. Tim was my Rep and he was very kind, efficient and prompt. Overall, the experience was excellent.

Your dealership is amazing and the staff are awesome.My service rep. Doug Dowdle always go the extra mile to assist you and make your visit enjoyable instead of just another chore.

Daughter bought her first car on her own and they were great! Superfast! In and out in about 2 hours. Steve Collins was her salesman, super nice and not pushy at all.

Best car buying experience ever. Salesperson, Steve Collins is number one in my book and so is Errol Brower the finance manager. Both of these gentlemen were professional and not pushy. Took the time to explain things to you like a professional should do with every customer. This tells me I am at the right dealership and this is one you recommend to everyone!!!

Steve Collins is the best salesperson. So lucky to have stepped into the showroom at the right time!

Brought my vehicle in for oil change, tire rotation and safety inspection. Very efficient with easy drop off and pickup. Good communication and reasonable pricing.

The service department was quick to respond to my scheduling request and offered a date and time that was very good. The service advisor informed me that one of my requested services was not required and would only do it if I stated to do so. I did not have something done that was not required. I was informed when the service was completed. Great service over the past year since I purchased the vehicle.

The start was alittle rough but by the end I am very happy with Pearson service and my salesman I was working with.

I came to the service center for a routine oil change and was in and out in less than 20 minutes. Everyone was very friendly and helpful. I appreciate the service I received!

Wayne helped us with buying a truck and let me say it was a great experience. He isn’t like any other car salesman. He actually cares about your wants and needs, he doesn’t have the ego that most salesmen seem to have. When we need another car we will be back

Chuck always does a great job at taking care of me. I was able to drop my vehicle off a day early and they got my Jeep serviced promptly. Always trust Pearson with my vehicles! Highly recommended. Thank you

My vehicle was in their hands for 4-days. After getting a ride to the dealership and driving off, the same warning indicator light came on. I was told to bring it back when convenient, they will give me a loaner, and try again. I don’t live close by so although that’s a nice offer it’s still inconvenient for me. I have other great experiences with this team but I’m disappointed that during the first attempt they didn’t pay closer attention to my vehicle to get the job done right.

My appointment for an oil change was a great experience. The staff are friendly & courteous, the work was completed within the allotted timeframe. Thanks for an awesome experience!

Steve Collins and the rest of the folks at Pearson were awesome. Not only were they able to get me the hard to come by Jeep that I wanted but they were always willing to get me status updates on the order. Can’t say that it’s possible to be happier than I am with the Jeep and the service I received. I’ve purchased a vehicle from another Pearson dealership with similar results and will definitely be using them in the future.

I recently bought a 2012 Wrangler from a private owner. I went into the service department at Pearson & met Pam & she has been so friendly & willing to help me. Same with the parts department.

Overall, my experience was great! We only ran into one delay for parts to be delivered but it was most likely due to the Easter holiday weekend. Tim was great! He was professional, knowledgeable and kept me in the loop at all times. Id be happy to bring my vehicle to this location in the future.

I recently brought my grandmothers Town and Country in for repair and I was very impressed with the overall experience. Pam in the service department was awesome. She did a wonderful job explaining the issues after diagnosis, and later keeping me updated on the timeline. Extra shoutout to Christian in sales who helped me after hours on Sunday.Thank you all!

Always professional. I don’t have to wait days to get an appointment for service. I can choose just about any day or time I have available in my schedule.I also want to give a shout-out to Lucas, who sold me the card. He always remembers my birthday and anniversary of my car purchase date, and sends me a lovely text to show that he remembers.

EDIT 10/21/21:While the oil change crew might have been satisfactory, the service writer who lied to me, the service manager who called and lambasted me because I left a bad survey, and the general manager who had trouble following thru with his promises constitutes my change to a 1 star review rating.I have expressed a sincere concern regarding my vehicle that has rendered it unsafe for me and my family. After the service writer blatantly and without hesitation lied to me, I had a face to face discussion with the general manager, Jason. After providing numerous excuses why safety concerns could not be adequately addressed by his technicians (employee shortages, over-worked techs, ect... typical dealership excuses that are not the customers problem) He assured me that the proper attention would be given to my situation, and asked that we wait for the service manager to return from a family emergency. I agreed.That was 8 weeks ago.This is completely unsatisfactory and a disgusting display of disregard towards a customer who is concerned for not only theirs, but the safety of their family as well. They may be able to change oil, but it is my opinion that their commitment to those who have spent a significant amount of money on their product is severely lacking.PREVIOUS REVIEW:Stopped in for an oil change. Advised that there was a national shortage on oil filters and one would have to be obtained at another dealership. This added an extra 2 hours of wait time, but certainly not the dealerships fault.They did what needed to be done to perform the job. Cant ask for anything more than that.

Customer lounge is awesome, complimentary seltzer’s, coffee and snacks. Service team is extremely friendly.

I had an 8am appointment for an oil change and checkup on my 2017 Jeep Wrangler. The Service team was open, on time, and efficient. I waited in the the very-nice customer lounge while the work was done and was finished by 9:00. Thanks everyone for a great experience!

Doug takes of me and this dealership does a great job on my two vehicles.

Excellent work, vehicle runs and drives very well. Highly recommend dealership. Friendly courteous mechanics and very knowledgeable.

I wa kept well informed of the status of my Jeep throughout the process. Everyone was easy to work with.

Tim has been absolutely wonderful in always helping me with my Jeep issues. I appreciate his help very much. He is knowledgeable, professional and always accommodating. Thanks Tim.

After dealing with multiple bad experiences at other dealerships I was so happy to meet Christian Johnson at the Pearson Dealership. He was professional, not pushy, and made my entire transaction seamless and fast. The finance manager was also very easy to work with and professional (don’t remember his name).Highly recommended.I will be back next time I need a new truck.

My 2ed purchase. I drove 100 miles to deal with them.Doug Williams is the best!

Great place and great people. Jason Holden is the best.

Doug was so thorough as he alway is….This time we got bad news about a part being delayed for 3 months from China. Nevertheless, Doug came through and found the part in a week. Hats off you as always!!! Thanks a million!!!Jeff & Dana Hudak

Waited 2 weeks for the appointment. Picked up the car it had leaves all over it, they didn’t even try to hose it off. They did not reset the alert that it needs an oil change when it has 3k until next oii change. They didn’t notice it is due for an inspection so I had to make another appointment. No attention to detail. No customer loyalty as I have been taking the car there for 5 years. I was looking at trading it in for a new car at the dealership but now that just seems crazy.

Great service and quick turn around. I needed my a/c repaired along with a couple other items, as well as some regularly scheduled maintenance work. All work completed within two days.

Awesome dealership. Entire staff is friendly, knowledgeable and not pushy. Customer service arent just words or a slogan to Pearson, its the way they do business. Great selection of vehicles and if they dont have what you are looking for, they will go out of their way to find it

Great sales staff to work with for our purchase. They are easy going, no pressure on the sale and answered all my questions.

The salesman was very Courteous and went above and beyond to meet our needs. I would highly recommend Pearson Chrysler Jeep.

I just purchased a new Jeep from Pearson. I live in Roanoke, which is about 3 hours away from the dealership. They had the exact trim package and color that I wanted. I dealt with Mike in sales and we communicated via text, phone and email. We drove up to Richmond and everything was great. Mike had the jeep up front waiting for us to drive and had all the paperwork ready to go based on our agreement. Everything went great and everyone we dealt with was great. The final price was even a little less that we agreed upon. Mike even called our insurance agent to have the insurance transferred to the new vehicle. This was by far one of the best vehicle buying experiences that we have had and would highly recommend Mike and the staff at Pearson.

I have never dealt with a more incompetent dealership/service department in my whole life. From a botched oil change and then telling me to drive my Jeep to the dealership with no oil in my car to bringing it in for what I thought was to reprogram a module I had installed ( THAT DIDN’T EVEN NEED TO BE PROGRAMMED AND WAS CHARGED FOR) and picking it up in worse shape then how I brought it in. I drove my Jeep there and when I came to pick it up had to have it TOWED to a mechanic to now have it fixed. Save yourself the time, money and stress and go to Whitten Brothers in Ashland or to your normal mechanic.

Excellent Customer Service! Mr. Steve Collins is the absolute best. He is personable, knowledgeable and funny. To anyone wanting to purchase a vehicle, please go visit Mr. Steve and Earl for your car buying and financing needs.

Ive bought 2 cars from them and highly recommended ask for salesman Doug Williams you wont be disappointed!

I am not happy with the service received from this dealership. I had to pay for expensive hourly rate and I don’t see proof the dealership did the recalls on my vehicle. I want my money back for the hourly rate for labor because I was told it would only be $130 for evaluation and to find out what was wrong with the vehicle and now I have a bill for $440 not fair at all. I hope corporate sees this review and handles this better.

Relatively quick and painless. We knew the vehicle we needed, saw the one we wanted in the showroom and executed. No pushing sales men, no overly encouraged up-selling. Id happily do business with Pearson again in the future.

Overall the experience was acceptable. Glenn was cordial, and after three weeks we came to an agreement.I understand that my used car purchase was likely the smallest price vehicle transaction they will do this month, but it is a lot of money to me. I wasn’t made to feel special at any point in the process. There were no refreshments offered to me or my family on any of my three visits. To contrast this, I am offered a courtesy car for recall work on my 20 year old BMW at that dealership.I’m the end I would do business with Glenn and Pearson, but it would not be my first choice.

Quick and easy oil change. Took about 30 mins, great service. I will be back!

Took a while out for oil change appt because I couldn’t leave the vehicle. No biggie, the waiting area was comfortable, clean and spacious with free snacks & water and there was a large tv with remote to change channels if desired. Check in & out process was smooth and fast, technicians were friendly and knowledgeable, and the vehicle was returned when it was supposed to be.

We worked with Phil. He is knowledgeable, friendly, and made the car buying experience fun. Normally, I am VERY stressed when buying and I did not feel that way AT ALL. There was no pressure. If I wanted to buy that was awesome and if I wanted to wait that was ok too. Thank you so much for my amazing Jeep Wrangler Sahara 4xe! It is exactly what I wanted!

Great first time experience with this dealership. Easy to schedule and team was friendly and helpful in answering questions.

The service desk lady Pam was quick and to the point with what needed to be done. Even though more was found wrong with the car thr service provided was quality and Im assured that I will be returning again to get my Jeep serviced in the future.

WORST SERVICE EVER. Had a prepaid maintenance plan. It has been honored at 3 separate Jeep dealers. Pearson refused to honor because they claimed it was after market. Its not, it was purchased through a Jeep dealer when we bought the brand new vehicle. Interesting how they refuse to honor something that Whitten in Midlothian, VA, Ferman in Lutz FL and Tallahassee Dodge in Tallahassee all took with no issue. Maybe the problem is with THEM? The attitude of the service advisor, Doug, was demeaning and belittling, and he clearly took great enjoyment with picking on a 21 year old girl, but at least I didnt cry until I was driving away. Even when provided the policy number and the evidence it was purchased at the dealer they refused to honor. No wonder it was so easy to get in, theyre awful. I am now out $78 for something that was already paid for.

I have had my vehicle serviced at this dealership since I purchased it and have always received exceptional service. Everything is clearly explained and relevant recommendations are offered. There is no where else I would take my vehicle.

Great people! Great service! Great timing! Just needed to get a switch activated inside my truck took only 15 minutes💪🏾👍🏾

The was my second Jeep Wrangler purchase and I drove an hour to Pearson Jeep because I had such a bad experience with the Jeep dealership near my home. Steve Collins and Greg were helpful, upfront and honest from start to finish. They kept me updated on the status of my new cat arrival, delivered what they promised at the price they promised and followed up to make sure I was happy. I would recommend them to anyone.

Chuck and his team at the Pearson Truck Center do top notch work. I will continue to take my vehicles to him for work.

The sales person Luke Lukas was great and the others also were very personable and friendly. I would recommend them to my friends.

Everybody was SO nice and friendly. Appreciated all the good vibes and the waiting room had lots of good snacks too!

Super fast service. In and out in 30 minutes (with an appointment of course). Waiting area was clean and easy to social distance in. I’ll be back!

As always the Pearson Service Team was excellent. Great care for my car and for me.

Christian was great to work with when buying our new car. Very knowledgeable and helpful without being pushy or pressuring us into a sale. He was easy to communicate with and responded promptly.Pearson treated us well and it shows. This is the third car we have bought from them.

Great experience. Everything was done professionally. They were kind enough to let me keep over night so I could have my wife drive. Kudos to Doug, Pete and Jeff. I will recommend to all my friends !!!!

The staff is very professional and completed my car services in a timely manner. I was very impressed with the experience!

Wayne was very helpful at the moment to make our decision on buying a car. Very professional and great attitude.

From sales to financing the process was seamless and I was done with everything in under 2 hrs...I would definitely purchase another vehicle from Doug Williams and the guys at Pearson!

Every one I spoke with was very nice, knowledgeable, professional and no one was pushy. Very smooth and quick transaction. Thank you!

I am very pleased with my experience here. The process was quick and easy and they explained everything thoroughly. 10/10 would recommend!

My first experience with Pearson 3 years ago wasnt great but they more than redeemed the experience from last time. They found the problem quickly and repaired it without any BS or up charging.

Very good experience, no pressure to buy, was able to test drive several vehicles. Picked out the one I wanted, completing the deal, was simple, got what I wanted for my trade in. Khaled Ali, was very helpful, listened to our needs, and we got a good deal.

Such a great service crew- super efficient! Went in for an oil change/tire rotation at 8am, and the service rep went over paperwork with me afterwards - was out by 8:45am!

Always a pleasant experience with service at Pearson! Staff is incredibly friendly, upfront, and get you in and out in a timely manner.

Just bought a new car...Dave Williams and the entire staff at Pearson were great to deal with. No hassles and the entire process went quick and smooth.

Always great service. They truly appreciate their customers.

Worst shop Ive ever been around and Ive worked in multiple mechanic shops. Coming from a certified mechanic this place is a waste of money. At least the truck center is. Twice I have taken my vehicle there for repairs and warranty repairs. Both times Ive been charged warranty deductible AS WELL AS DIAGNOSTICS WHICH IS INCLUDED IN WARRANTY CLAIMS. I would know considering I have filed many warranty claims myself. Both times Ive been charged and both times the problem wasnt fixed. Everytime I take my truck there it gets mis-diagnosed and then they throw a few parts on there (A band-aid) instead of figuring out the real issues. If my truck wasnt under warranty I would just fix it myself because I wouldnt trust these unexpierenced employees to fix a power wheels... Also the service writer is terrible with customer service and attitude and when I questioned his decision in charges and amounts he got an attitude and mad that I wanted to know what I was being charged for and why. TAKE YOUR VEHICLE SOMEWHERE ELSE

I took my jeep here after a breakdown out of town. Slow to diagnose and get parts but they got me back on the road. So far so good.

Doug the internet manager was amazing and got me into the car I wanted!The finance process took less than an hour. Very fast! Highly recommend Pearson Jeep and Doug!

Usually do a great job but latest visit was bad, many parts were not connect back properly causing me to return. Even now after hearing a strang sound I found another missing bolt.

Great service!I always take my Pearson Toyota Sequoia to Pearson Truck Center for routine oil changes and yearly inspections. It’s so easy to get in and out. Comfortable lounge and always super service. Thank you

Called and was able to schedule warranty work on my 2020 Jeep. Other dealers quoted a 3 week delay, Pearson got me in under a week. Work got done without a hassle.

I recently purchased a Dodge Charger from Pearson and the experience from start to finish was outstanding. I worked primarily with Doug, a member of their sales team. He was extremely helpful, responsive, informed, and accommodating. He even picked me up from the train station as I came in from out of town to make the purchase. Top notch team at Pearson all around, great group of people to do business with, recommend to anyone in the market for a car.

My family and I are loyal Pearson Jeep customers. From Steve Collins & Jason Holden in sales (who are always so patient when I am indecisive on colors), to Tim in service (who is communicative and responsive), I know that this dealership will take care of me, and is honest, courteous, and professional. The whole team makes visiting the dealership a delight.

The sales team at Pearson was very courteous and helpful throughout our experience, especially Luke. We would recommend them to anyone looking for a vehicle.

Internet online purchase and pickup went GREAT !! Nice people and easy transaction. Thank you 😁Love the Camaro convertible SS

Every one was very professional and happy .Very pleased

DO NOT BUY A CAR FROM HERE!I purchased a brand new 2021 Dodge Durango on June 12, my sales consultant was Wayne Mott. Everything started off good so I thought. When I left the dealership my Uconnect and Wifi wasnt set up and I had no instructions on how to get those things set up. On Tuesday I looked in the owners manuel and contacted both companies and set those things up. Now here is the most disturbing part on June 19 one week later after I just purchased the brand new 2021 Durango it breaks down on the highway I called the dealership for assistance and the guy told me it was nothing he could do to help me, once I leave the dealership it was no longer the problem of the dealership. As of right night I am still calling around trying to figure out who will pay for a rental car while my BRAND NEW truck is getting fixed. I was informed by MATT the sales manager that they do not have a return policy on new or used cars and he had no contacts for me to call for a loaner vehicle.

Pearson CJD did a great job at a reasonable spruce restoring a 2005 Jeep Grand Cherokee after several months outdoor storage following a starter failure and radiator leak. The service agent kept me abreast of the various alternative repAirs and sought my approval at each stage to avoid waste of the car proved to be beyond economic repair.

As usual they were efficient, friendly,answered all my questions, professional and completed the job in short order. It was a regular maintenance visit. Between my husband and I we have purchased 7 or 8 vehicles... wouldnt go anywhere else!

Pearson Auto Dealerships are amazing. Top shelf customer service. Best I have ever seen in 60+ years. Whether you are purchasing a vehicle or needing service these dealerships set the standard for the industry...My latest experience at the Pearson Truck Center was a great example. Tim is a master mechanic with an amazing passion to make sure every detail is taken care of like its his truck. Chuck is a service advisor that stayed in touch with great communication all through the process and gave me great advice on how to proceed. Justin the general manager of the entire dealership followed up to make sure I was happy with the process and showed genuine care on how my truck was doing. And the icing on the cake is that I heard from Mr Pearson himself just checking on the truck Hows that for true north as far as a dealership...Do yourself a favor and give Pearson a try...you will see the level of care and service I am talking about...you will join me in being a customer for life.

Ive never had a bad experience at Pearsons. Theyve always been fair and professional. Ive moved from the area but I still only take my car here and will continue for the foreseeable future.

This place was “A” number one in my book! Glen was a great salesman we just loved him!! Thanks so much for everything!!

Pearson did a great job with our tire install and alignment...

Very disappointed in the service. I paid for a Mopar Vehicle Plan that was pricey. They have refused to pay for major repairs twice. This has turned into an out of pocket expense to me over $12000. Why would anybody pay for a warranty that you can never use. This may be my last Chrysler product i ever buy.

I bought a used Jeep Wrangler on a Sunday afternoon at Pearson Chrysler Jeep Dodge. The salesman, Steve Collins was absolutely top notch and patient, as was Greg another Sales person, and Jeff the Finance guy. Together, they nade my purchase extremely smooth sailing and were all as helpful as could be. They even stayed past quitting time to get me finished and out the door. In short, they took GREAT care of me. Steve is really helpful and knows his products. This dealership is highly recommended !