I walked into this dealership not knowing how well Keyshawn was going to handle my sale. He was very attentative and knowledgeable. He a great asset to Parks. I highly recommend him for any and all sales.

Jeff Turner is a great individual to deal with. Extremely pleasant and very personable, and he is a great communicator. The vehicle unexpectedly needed to stay for an extra day but I think they were able to get the issue resolved so the efforts are appreciated.

Working with Parks Chevrolet was a great experience. They didnt pressure us into anything we didnt want or need and were very fair working with our budget and goals. They were organized and fast when it came to the paperwork. The car was in-transit, so we had to wait a few days to finish the transaction. During this time their communication was excellent. The car is beautiful and exactly as expected. We love our new 2021 Chevy Traverse!

Jeff Turner, John Woodard and Travis of the service lane were hands down the nicest, genuine, most professional gentleman I’ve ever dealt with. I’ve been with these guys since before the change over from Royal to Parks and I couldn’t be more pleased with such a great group of folks. Always honest, quick, and price friendly. Good job guys! Also, if you plan on visiting the sales Department ask for CJ, he is hands down the best advisor in the whole auto group. Will get you into any car you desire hassle free!

Al, Shawn, and Chris were awesome! I had a great experience with them— the car buying process couldn’t have been easier or smoother. I was dreading going into it (you know that sinking feeling) but feel like I got a great deal on a car I love. Highly recommend working with these three gentlemen!

Was the smoothest car buying experience I’ve had! Fernando and Anthony were polite and so personable, and gracefully tolerated my wild toddler while making it all happen- would definitely recommend them and would go back when I’m ready to upgrade again! Thank you again!EDITED:Double check your paperwork. Look at the overall number at the end.

Madelyn Dunlevy is awesome and has helped me a lot. She keeps a lookout for me all the time and has become a good friend. Very personal, respectable, kind, and professional. Will always check in with her so make sure you do too. She’s the plug!

Jeff was my Service Dept. Greeter/Coordinator or whatever theyre titles are. Always professional & very polite.

Did not have the best experience was told one thing over the phone and they something completely opposite when I arrived to the dealership. Needless to say my family and I took our business somewhere else.

Until this last visit my experience had been great but I brought my truck with 14900 miles in for a oil change & inspection. My tires didnt get rotated as they have in the past so I will be checking my agreement in depth, they charged me 113.00 for two wiper blades (thats 20.00 for inspection & about 45.00 per blade??wth) which were fine so I asked they leave them in the truck they did and I inspection the blade where they decided to tear a small end of one to make the rubber seem inferior it was fine prior to & there was not deterioration of the rubber so they werent torn or my windshields would of shown the streaking in the rain or cleaning so they decided to cover up their tactics.So know your dealership will loss thousands because I was going to trade my wifes 2019 Subaru Crosstrak in for a Equinox but now my business will go elsewhere- was it worth it? Besides I received no invoice to even know what they charged me for but I do know the inspection is 20.00 minus that from 113.00 & I paid 93.00 for two windshield wiper blades WOW now thats robbery especially when they werent needed but I wasnt going to sit there and argue with Travis. IM NO FOOL TELL YOUR BOYS IN SERVICE, Ive been a service manager for over 20 years, in the Service industry for 35 & currently a chief engineer I know how things work. Not to mention I helped sell a guy the same 6.2 Trail Boss on your car lot that day too but hey never seen a salesman come out to help the guy until he went inside. Hell I had him sold myself by then, where my commission? J/K Yeah I sold cars in 1989 for Universal Ford too....Yall want to make this right call me but Im not one for games!!Thanks

I was looking for a new 3.0 Duramax 1500 Silverado (Stock # 415220). Parks had one in stock with most of the options that I wanted. When arriving on site I noticed they had attached a sticker, to the MSRP sticker marking the truck up with items about 3 thousand dollars over the MSRP sticker. One of the items listed in the markup sticker was actually already included in one of the packages that the truck came with from the factory. After discussing this with the salesperson he stated the people making the sticker must have made a mistake and that he would have it corrected to make a sale. I sit down with the salesperson and I go over the sale of the truck what Im putting down and what the out the door price would be. We come to a verbal agreement on the out-the-door price and start talking about interest rates. they started wanting me to agree to 5%. I stated Ive been shopping for this truck for two months and know I already qualify for 3.4% through the same financial institutions they are using. After checking with a couple of other dealerships I found that I could actually get 2.49%. Mike the finance manager calls me several times over 3 days and with every call his interest rate came down but only to 3.5. After this experience of dishonesty and a total lack of a moral compass on the part of this dealer, I decided to go with a more honest and open dealership.

I found the staff at Parks Chevrolet to be very professional, as well as providing a very relaxed atmosphere. My salesman, Andrew Swanson, was knowledgeable of the vehicles I looked at and a pleasure to deal with. I think I will be very happy with 2021 Silverado I picked.

Madelyn Dunlevy was my salesperson and she was incredible. She was the only reason why I bought the vehicle. I will referral all my people to her from now on so if you see this review do yourself a favor and request Madelyn!!! Period. Professional, kind, personal, and trustworthy. I waited 6 months for my truck thank you to Madelyn again! AWESOME!

Fernando was very knowledgeable and kept me updated on my truck that was on its way from the manufacturer. He was very professional and easy to work with. He made the whole process easy.

Madelyn Dunlevy was my salesperson. She did a great job! I am loving my car and Im so glad I went to Parks Chevrolet! I will be going back there again in a few years. Thanks for the smooth car buying process.

Ronald Carter is amazing. This man is personable, caring and has a great sense of humor. My main area of satisfaction is that he listens. He didnt just hear my words. He listened and actively worked to meet my goal, expectations, and budget. His assuring words and confirmation that I deserved the best helped me to make a decision to purchase a 2021 Spark. This is my first new car purchase since 1979. I am so grateful!

Driving through Richmond back to Southern Maryland I hit a giant pothole and punctured the tire of the truck I was driving. Was able to get over to the dealership, and was immediately greeted by the Service Advisor Jeff Turner. He was able to get the truck looked at and fixed extremely quickly, especially for not having an appointment on a Friday.During my wait, the Sales staff (especially Bryce Griffin), was able to answer a ton of questions concerning vehicles on the showroom floor. I will 100% be sending whatever business I can to these guys, and if youre in the market for a new or used vehicle you should check it out!

I enjoy coming to Parks because my service advisor (Jeff) is awesome. He communicates and is very personable.

Worst customer service and communication that I’ve ever experienced. They are not forthright with any charges and are nearly impossible to get in touch with regarding your car and when it might be done. My car spent a week there with no explanation and no phone calls. I had to call them everyday. Then a week after I got the car back and spent $1500, I had another major issue. Stay away from this place

Sales Person was great HOWEVER a month and a half later I am having a NIGHTMARE getting my car registered and securing a title (paid cash).PAID $800 DOC FEE and they are sending ME to the DMV where I live. Have gone twice and STILL cant register due to missing documents from the dealer.

My service technician, John Woodard, is the reason I schedule all my service with Parks Chevrolet. He always knows my name and is familiar with the services I need. He explains everything so I can understand it and he is so friendly.

Quick and easy. Drew Swanson, my salesman, was great! Easy to work with, responsive, and made the purchasing experience pleasant. Thank you!

First of all, I was able to purchase a used 2014 Buick Encore in terrific condition!Just a wonderful experience all-around, from:* Sales: Corey & Drew* Finance: Mike* Service: John* Courtesy Driver: MikeEven though we have had our cars serviced by a GMC dealer, nearer to our home in North Chesterfield, we plan to have both our Buicks serviced at Parks Chevrolet in the West End.I would highly recommend Parks Chevrolet!

I would like to give Parks Chevrolet in Richmond the highest rank in customer service. The sales person was not pushy took his time and answered all questions. It took us three visits and each time the sales person was patient and courteous. Two weeks later after making a decision, the sales person kept all his promises no fast talk but honest conversation.

Madelyn Dunlevy was very kind, personal, and professional. I greatly appreciate her patience and care to suit my vehicle needs! I had an excellent experience here with her and will come back to see Madelyn again she is so sweet. Highly recommend!

They were very accommodating with rescheduling my appointment due to my work schedule and wait time. When I came for my next appointment everything went smooth and quick. Mr. Turner was very helpful, professional and friendly.

John was very friendly and fast. I could tell he was very busy and it was obvious that the service area was short staffed. But he still made me the proper attention and great service that I needed! Thanks!

Everyone at the dealership was so nice, especially Steve Castillo. He treated us really good. Made us feel at home. Like family. Will definitely come back again.

My experience at Parks Richmond was wonderful. Madelyn Dunlevy was very helpful and the customer service was excellent. She answered every question we had patiently and went out of her way to help and inform us on the steps to purchase a car.

Charles Joseph was awesome. He made sure we were well taken care of the entire visit. He and his team made sure we got in the vehicle we wanted. They even called days later to make sure we were still satisfied with our purchase. I would highly recommend this dealership when looking for your next vehicle .

Madelyn Dunlevy was a very helpful and professional sales person to work with and get our deal done

We love our new Chevy Bolt and the great experience purchasing it at Parks Chevrolet was icing on the cake. Our salesperson Fernando Gonzalez is an EV expert who effortlessly answered our questions about electric vehicles and the Bolt in particular. Fernando quickly worked up a no hassle deal which made the overall process short and pleasant. We are 100% satisfied with the entire Parks Chevrolet team and highly recommend them to anyone in the market to purchase a vehicle.

Went to look at a vehicle I saw posted online. Dealt with Bryce Griffin. He was super generous. Made the entire process easy. Very happy with purchase and customer care I received!!!

Jeff Turners customer service is excellent that is why I always deal with him.

I am a car flipper ever year and a half to 2 years and I want to say I have dealt with many Dealerships. This one by far has been the BEST and they have a customer for life. My salesman Steve Castillo and the Finance Manger Anthony Mitchell made this the Easiest and best transaction I have ever done with a dealership. If you want to go somewhere that is willing to get you the RIGHT PRICE, GO ABOVE & BEYOUND, and make you feel like FAMILY then you have just found your place.

Had the best experience here. Corey Joseph was the sales guy I dealt with, he never pushed me to buy something outside my price range and got me the truck I wanted for a great deal. I would recommend this dealership if you want good deals on GM trucks. Overall best experience Ive had at a dealership!

Good people. No pressure. Overall good experience. I would recommend them.

Bought a used suburban from them and found some problems the same day I drove it off the lot. Took it back to them and Sean, their used car manager, took care of everything no questions asked. Would definitely recommend doing business with them.

I purchased my vehicle a little over a month ago, the sales person was excellent. They show me a app where I can schedule to get my car serviced ( this was like a good point in sales pitch) make appts, gives you a percent off your car having service the first time. I call because my engine light comes on and x mode- I want to make an appointment, i was just told i need to take my car to Subaru. Just disappointed in service.

I went in for an oil change after I spoke with someone from the call center (not knowing she was in the call center) who told me to come on in and they would be able to do it the same day. When I got there, they said they were slammed (it was a holiday weekend) and that they wouldnt be able to do it. Meanwhile, I was irritated because I had my 3 year old with me and my husband who went out of his way so that we could drop my Tahoe off. Luckily for me, Jeffrey helped me and said if they said that we could do it, we can make it happen for you. I felt guilty, but he explained that the people who make the appointments dont physically work at the locations and so she should not have told me they could get it done (FYI I would make an appointment next time!). Not only did they change my oil but ALSO did my inspection!! (it expired this month). Jeffrey went above and beyond for me. I was so thankful. He was really great. I would give him 5 stars for his excellent customer service!!!

Best experience ever buying a vehicle. I cannot even begin to tell you how nice and helpful everyone was. My salesperson Cory found me the perfect vehicle at the perfect price and worked very hard to make sure I was 100% satisfied!

My overall experience was a pure delight. I haven’t purchased a car in over 10 years and everyone was easy going and very friendly. My salesman Lorenzo was super cool and friendly as well. He never made me feel rushed in making a decision of this magnitude. I would definitely refer him to anyone who is interested in purchasing a vehicle.

The overall experience was very disappointing. We worked with our salesperson and management and were told we qualified for 0% financing. After waiting for over an hour the finance manager came and said the best you could do was 1.9% After it was all said and done, we were given an interest rate of 2.05% and a payment at the top end of our budget and $15 more than we were originally quoted by sales and management. We werent able to take the car home that day because the battery had died and no one could charge it. I made it clear I would be arriving after work between 3 & 3:30pm. I received a text a 2pm asking to confirm when I would be in to pick up the car. I confirmed again and arrive just before 3:30pm. My salesperson wasnt there when I arrived. I was told it was his day off. No one told me that would be the case. I turned my car on and I had less than 30 miles left on the charge. When I said something the fill-in salesperson assumed I was local and could get home. Rather than making things right, I had to hunt down a Level 3 charger for the vehicle, pay money to charge and wait over an hour to go home. I was forced to cancel plans that evening as a result. I will never purchase a car from Parks again and will never recommend your shady business to others.

Went to Parks Chevrolet Thursday Aug 12th...looking at trucks - the time and customer service I received from Madelyn Dunlevy was great! So much better than I had gotten from other sales representative at other dealerships I had visited. Madelyn is awesome - no hype from me, just an honest review for a very pleasant young lady.

Comfortable waiting area; clean restrooms; social safe distance for seating; timely service wait.

The mechanic s here are very knowledgeable. Parts department folks are really helpful.

The guys in the service dept. are always exceptional and welcoming. Jeff Turner was my representative. He made sure I had a smooth visit.

I had a great experience at Parks Chevrolet of Richmond! I worked with Mr. Fernando Gonzalez who helped me find the right car for my needs. I highly recommend him as he is professional, courteous and great at following up. The whole team at Parks Chevrolet of Richmond was great! They were able to match me with the right car, and speed me through the buying process. They also had great, safe COVID-19 procedures with hand sanitizing and mask wearing throughout the facility. I highly recommend Parks Chevrolet if you want to buy a car, SUV or truck.

Set an appointment to look at a specific used car. Arrived and met with the salesperson. She took my ID and said my car would have to be appraised prior to even letting me see the car I made the appointment to see. The salesperson kept trying to talk to me about other cars. My sister met me at the dealership and asked the salesperson to let me see the car without letting them appraise my car. The salesperson refused multiple times despite us requesting to simply see the car without having my car appraised. When we told her the process didn’t make sense she said we are the #1 dealership in VA. Needless to say we turned around and left. I have never had a car salesperson refuse to even show me the car I was there to see before making me go through an appraisal in my current vehicle. We left and went to the Ford dealership up the street and had no issues seeing a car without having mine appraised. Seemed very shady to me. Beware!

Was having issues with my transmission…John and the technician he was working with recommended changing to a synthetic transmission fluid and I’m pleased to say my Colorado drives and shifts like a luxury vehicle.

My client advisor, Madelyn Dunlevy, was wonderful. She helped me navigate the buying process with patience and professionalism. She was an absolute pleasure to work with.

My son purchased a 2016 used Honda Civic (As Is) on 7/20/21. Within 2 weeks of having the car the Electronic Breaking System light and Check tire pressure light came on and would not go off. I called the dealership to inquire about a recal and assistance. I was told by the that no recal was noted and no other option was offered. I took the vehicle to Pearson Honda dealership. The mechanic ran a diagnostic and told me that New brakes was recently installed and area was damaged during the installation. The mechanic reported that he did not understand why it was not repair when the brakes was replaced. I am telling you this because when you make purchases on used vehicles go to the dealership in which the make of the car. This is me and my son first experience dealing with this company.. I cannot say that I am pleased. Because my son has tried to reach out to the dealership to cancel the roadside assistance program services in which is a joke and he has not yet received a response. Another service that was added to the cost of the used vehicle that we did not need is insurance for theft and diagnostic. This is not needed because we have full coverage insurance. The insurance company did not honor this extra expense. So I am still not understanding why was it added? This is our personal experience.

Great service. Received my vehicle back on time and repairs done correctly.

As usual the service team was awesome,Jeff Turner is always on point as a service consultant!

Omg!! What a great car buying experience thanks so much to Madelyn Dunlevy!!! She knew her stuff and made sure I rolled out in my New Equinox!! When time for a new car for hubby we will be DEFINITELY going to see my girl!!! Thanks Madelyn and thanks Parks Chevrolet!!

After I paid for my car it took 5 days before I got it. It wasnt detail nor fill with gas. Then after having my car for only 16 days my a/c broke and the service department tried the best not to honor the warranty that I paid for. An still at this moment the a/c works, but it still clicks loudly at times. Not very pleased with the service that I have recieved this far.

Excellent customer service and friendly. They make you feel good being there.

Corey was amazing. So glad we were paired with him when we came in to look for our new truck. Not pushy whatsoever, didn’t get frustrated when we wanted to look at every single truck- was so patient with us. 10/10 highly recommend- will come back & ask for him on our next purchase hands down.

My salesman was greatI scheduled my appointment for an oil change you kept a commercial vehicle for 2.5 DAYS. For an oil change ???!!!Then my window on the passenger side acted up I called in for an hour kept getting hung on finally I got Harold on the phone he would not walk to the service area to see what tha eta was on my truck that they said would be ready in 1.5 hours. the next day !!!!!!!!I got my truck I guess I’m gonna have to go to Hendricks for next purchases looking for for multiple trucks. Come on parks geez Harold get off your keister and take care of a customer!

Madelyn Dunlevy was very friendly and made me feel comfortable with my purchasing experience. She took her time showing me the vehicle and answered all my questions. She even offered me crackers when I was hungry. She was a very sweet person and the sales manager and finance manager also were very friendly and helpful.

Worked with Madelyn Dunlevy to sell my car. She was professional and easy to work with!

Just want to thanks Madelyn Dunlevy for helping my wife leave the lot with her new Equinox! If you are in the market Madelyn Dunlevy at Parks Chevrolet is who you need! Knows her stuff, friendly and super efficient!!

From start to finish I was blown away by the level of service and care I experienced in working with Parks Chevrolet. I was shown an unparalleled level of communication and clarity in an industry that unfortunately sometimes gets a reputation of being difficult and exploitative. The technician, John, called me personally to diagnose issues we were experiencing, explain problems with our car and carefully communicated the importance of addressing them and came up with a comprehensive plan to repair top priority issues in a way we could afford. Amazing! Thank you for the timely manner that our car was fixed and the hassle-free experience! Timely and hassle-free are certainly two words I have NEVER used before to describe an experience with car troubles until now.

A wonderful and joyful staff. Corey shows the ability to be a great salesman. Corey’s passion for his craft goes with out questions. Blair the Sales manager was very friendly and a pleasure to work with. Together they were very welcoming during the process. They were able to transfer in a 2021 Tahoe from a sister store with no issues and didn’t pressure me through the process. A staff full of professionals!

Although I had unplanned service needs, John Woodard stayed in touch with updates and had my truck back earlier than I expected. The service work was done equally as well. This allowed me to proceed with the start of my July 4th holiday trip. John has always provided this type of customer service which is why I come back.

Madelyn Dunlevy was amazing! She knew the vehicle very well and was super helpful in answering all of our questions. The team at Parks has been super responsive to our questions and needs even after we purchased the vehicle. They did not forget about us which is what often happens after the purchase. The Bolt EUV is amazing!

Very good service. Only recommendation I would make is to put back in place, the ability to view the status of service to the vehicle via the monitor in the waiting room. I recall this was active at some point but last couple of visits it wasnt any longer. This would be very nice addition to notifying those waiting for their repair/vehicle maintenance. It would also be less work for the service writers.

Madelyn Dunlevy was the most excellent salesperson I could ever even think possible! Was a great warm environment I feel like we’ve been friends for years and will only go back to madelyn and recommend her across the board! Parks Chevy has got a keeper! Thanks again and will be seeing you again

To: Sales Manager, Parks ChevroletI would like to express my gratitude and appreciation to Parks Chevrolet during my recent visit. I purchased a 2011 Lexus 460GX from the dealership after locating it on Cars.com. The end-to-end purchasing experience was by far the most pleasant I’ve ever been a part of, from initial inquiry with Chris, to working with Madelyn Dunlevy on the purchase. She is very knowledgeable, kind and a pleasant to work with. I believe she has a bright future and hope you recognize her hard work and dedication. I will definitely recommend Parks Chevrolet, Madelyn and Chris to my acquaintance looking to purchase a vehicle.Thank you again to Madelyn and Chris for the experience.Tom Nguyen

The team at Parks Chevrolet is very informative and keeps you up to date and gets the job done. The best service team in Virginia I have done service in other dealerships in central VA but this team gets the job done and gets it done very well and fast. Waited for the last minute to get my truck serviced before vacation the team understood and got me in and out quick great job Parks Team.

Mark Joseph, Steve Castillo, and Anthony Mitchell were all outstanding. A most pleasant buying experience.

Hi Everyone,I would like to share about my great experience I had with Parks Chevrolet. It was raining Last Saturday (Aug 7th).When I entered the dealership with my Slingshot in pouring rain, 2 Parks gentleman reached out to me, they showed me the way to the entrance. One gentleman asked me, are you ok... can I get you some water. It was very inviting and pleasant experience.The Client Adviser Madelyn Dunlevy is such a sweet heart. She invited to her office and walked me through the options and went back and forth with her manager to get me a better deal on the trade-in and as well the new 2021 Equinox SUV. She has lot of patience and wanted the best for me. Her Manager met with me multiple times while we are going with buy vs lease option. The whole team from sales to payment/finance everyone helped me. That evening, I went home with a brand new Equinox.I am writing this review today from Smoky mountains. All I can tell is I had such a great driving experience around the mountains. While I was on my way to Smoky, I was asking questions about gas type, I immediately got a prompt response. The client adviser lady responded to my call during her day off. I didnt realize it was her day off. The whole team is very dedicated, committed and focused on the people and relationship with the customers.You can say PARKS is a family and connected with people rather than calling a dealership. My sincere thanks to everyone who created a wonderful journey for me. Thank you! Thank You! Thank you!....

Got exceptional service from Jeff Turner and his team who serviced my 12 year old Avalanche. Kudos to all those involved.

Madelyn Dunlevy was excellent at explaining all the services and features of the vehicle and dealership. She was very flexible with our schedule popping in at various times she worked with us and was always so kind and a joy to be around. Shes very professional and intelligent and made the whole experience worth while I had assumed shes been working there for years and years. Shes a keeper!

I must say I’m happy with the service I had, huge improvement since royal, Travis in service was phenomenal and Tony the service manager went above and beyond for the issue I was having, I’m most definitely pleased and lastly my apologies to Ron I’ll make sure I get my next Camaro here and my C8 as well

Everyone at Parks Chevrolet worked hard to get a deal done with me. There was a miscommunication on one of the rebates, but they worked everything out to my satisfaction. I am happy with my purchase experience

Nice experience. Nice vehicle. Nice customer service from Ronald Carter.

No problems with the scheduling or work performed, but something as simple as a courtesy wash (which I expect just as much on my Chevy as on my BMW) would raise my rating and ensure I come back for all things GM

I called today to have a service appointment scheduled. They answered the phone and immediately hung up twice. My third call when through, I was told to hold just a moment, and they forwarded me to voice-mail.As someone who is prepared to purchase a new Silverado, and spend $2500 on servicing each work van in my fleet... this location is laughable at best.My first impressions a few weeks ago getting a key made took over 45 minutes... no customers were waiting, but the employee decided to take a lunch break and disappear instead of making my key which takes less than 5 minutes.Taking my business elsewhere... cant believe they get away with treating people like this.I will be sure not to recommend parks to anyone that I care about, I will be doing the complete opposite.

The Client Advisor Keishaun Cotman at Parks Richmond is one of the best people I have ever met in the world or car sales. Truly honest, respectful, and dependable. Highly recommend.

First experience buying a car, and everything went smooth! Fernando was able to take me directly to the vehicle I was interested in and answered all the questions I had. Great service and I love how easy he made the process. I am definitely looking forward to coming back to this location in future.

I enjoy the service I receive in Parks. They are friendly and professional

Great Experience. Turned in a Lease Vehicel and Leased a New one. Got more vehicle this time around for an overall cheaper cost then previous lease. Best Experience Ive ever had at any previous dealership.

Corey was absolutely amazing. Such a great experience! No pressure sales and listened to my needs both financially and automotive. Very easy process and couldnt be happier. Parks Chevrolet is the only place I will ever deal with!

Keishaun was great! He was very patient, knowledgeable and did not hesitate to work with me regarding my preferences, wants, and concerns.

BUYER BEWARE! I live out of state but located a used vehicle that I was interested in at Parks. I spoke to an internet sales manager who was helpful at first. But then my calls went unanswered and received no response via e-mail. I was simply wanting to know if someone had seen the vehicle and could confirm the condition. Days went by. I then received a text message from another salesman and then when I called, I was referred to another sales woman. I was told the vehicle was off-site for inspection. So I made an offer with the condition that I speak to someone who had actually seen the vehicle. The offer was accepted. Yet hours later, I received a contract for $2,500 more than my offer. So I call (again), and was told it must have been a miscommunication. Within hours, the price of the vehicle on-line jumped over $3,000. Horrible way to do business and horrible customer service. You better have lots of patience and be prepared for price changes if you buy from them.NOTE - This is not about meeting my price but the horrible customer service. From a lack of communication to the audio recording of our offer that disappeared. Not to mention the price increases. Again BUYER BEWARE!

Great experience. Knowledgeable sales staff and efficient. I felt like I really had personalized service. Could not be more happy with overall experience. Thank you!!

I had been shopping for a truck for months. Doing all of my diligent research on the different makes and models. I was on my way to the back to apply for my auto loan to buy a truck from Carmax. I came across a new arrival at parks. From the initial phone call to them to the drive off the lot the purchase process was amazing. Corey Joseph listened to my needs and wants and was able to provide me with all plus some. I am very pleased with my new to me 2019 Silverado. Great job Parks Chevy. You have yourselves a life long customer.

Easy drop off and pick-up, online appointment scheduling is convenient

Pretty Awesome!!! Loving our new Suburban!❤

My salesperson was very helpful and knowledgeable about the vehicle I purchased.

Reggie Brice was excellent. Found exactly what I wanted and at the price I was comfortable with. Very helpful and friendly. Thank you.

I am very satisfied with the service I received at Parks Chevrolet. Jeff Turner is an access to Parks Chevrolet. He is very professional and friendly. He take the time to answer any questions I may have concerning my car. He explains where I can understand. He has been my service representative for my last 3 cars. I appreciate Mr. Turner.

Jeff took good care of my service needs once again. Thanks

Bought a C7 Z06, my dream car! Awesome customer service! Never felt pressured in any way, true professionalism! Lorenzo Rose, I appreciate you! I definitely recommend Parks Chevrolet Richmond, ask for Lorenzo Rose!

I had a wonder experience from the moment I walked in the door. Corey is truly a gem! I loved working with him and hope to do so for many years to come. He made sure I was taken care and continues to do so. The service department here is equally as phenomenal.

Reggie, at Parks Chevrolet Richmond, VA, did an excellent job from beginning to end. He showed us available options and called immediately when the Tahoe we wanted came into the dealership. We are happy with our purchase price. Mike, in the business office, was also extremely helpful in giving us many options on extended warranty and care for our new Tahoe. I would highly recommend using Parks Chevrolet to all my family and friends!

Had a good experience. The process took a little long but over all good. Corey Joseph did an awesome job catering to our needs and wants for a vehicle. Didnt try to push us into something we didnt want or need. Thank you again for the great costumer service.

Went there for a Factory recall. Staff was friendly. Service was great. Ready at the appointed time

It was good until Ron did not do all he was supposed to with giving me all information that i should’ve been given and the face dmv contacted me saying i had no auto insurance because he did not submit those to dmv. So if anyone goes to Ron make sure he doesn’t get over and tells you all information. But he did do a good job with helping me get my car but definitely had aftermath issues also i was tagged into a email stating that dealers were not selling a good amount of cars which is very unprofessional! I even brought my cousin to the dealership since she found a car and the lady showed her unclean messed up cars