Great guys they took my jeep in, diagnosed the problem and I was out quickly. I looked at new jeeps while I waited lol

This place is WONDERFUL! All the employees treated us like family. Everyone is very polite and respectful. I understand it is their job to sale you a vehicle but they all truly seemed genuine with everything they said. Waynee was our salesman and he did an outstanding job. I highly recommend this place to everyone searching for a vehicle. Thank you!

Would give a higher rating but my vehicle still does the same thing before they fixed it. If they correct the problem I will change my rating. Staff is awesome.

Its really like the people that work there speak to David Terrell. We bought a nice car there

Big thanks to Don and Kevin for the awesome deal! Ive know Don professionally for about a year and as a customer today. Great guys and greater buy. I will be back when it time to trade our other car in.

Mann worked theyre @#$ off to fix a very complicated sun roof problem. They stood by theyre work. They turned a bad experience into a now dedicated customer. I have purchased 2 vehicles from them and will now continue too. A++ Rick and Mike many thanks. Job well done.

Great experience with Todd and Dave. We are from Cincinnati and trucks are definitely cheaper in the country!

We just bought a 2008 Jeep Compass (not from here) and read online that it has some recalls. We took it here to have the recalls fixed on it. We told service department what the Jeep was doing and what problems we were having with it. We said if the recalls covered any of this it would be great but if not DO NOT fix anything or do anything to it that costs money without notifying us first. When Mike called us back he said recalls were expired and it was going to cost us $391 for one wheel bearing on the rear wheel to be fixed. We were like what?! $391?! We said no thank you we will just come and pick it up. He said we had to pay $110 to pick up Jeep since they found out the problem and told us what it was. We said we already knew the problem and told you what it was doing and to fix it only if recall covered it! We went in to pick the Jeep up and Mike from service department was very rude to us when saying that we didnt ask him to do that and wasnt going to pay the money he was asking for so the manager took care of us after we asked to speak to someone in charge. After our experience at Richmond Jeep / Doge dealership we will NEVER go back!

Bought truck from there rick and don made the process very easy great people

I dont think Ive ever had a better experience. Extremely professional friendly, well versed in there product knowledge. A very easy sales transaction with no pressure. Blake Hymer was my sales associate and I couldnt be happier in the professional friendly attitude he has. Great guy. Will be doing all my business with this organization.

Never take a jeep renegade here for service I bought my jeep new here and had service work done here every time I had to make a trip to the hardware store because only half the bolts were put back in my skid plate one time they only put one bolt back in and almost lost it on way home so not recommend then for any service worl

Had trouble with the Jeep. They were pretty booked in the shop.But got it in, at that point we got some bad News, we needed to get home. They worked it so we could get going. No charge !!!!

I lost a OEM lug lock key on my truck so I brought the truck in and the service manager brought the master kit right out to my truck and took them off at no charge and was in and out in 5 min. Awesome service! Thank you guys

Kevin Tackett and the rest of the team at Mann CDJR really went the extra mile. They made the buying process super easy and made the deal fit my needs. I would highly recommend Kevin Tackett and Mann CDJR to get your next vehicle. Thanks again guys and gals.🤗

Dwayne Miller was our salesman and we had a fantastic experience buying our SUV. The people at this dealership are super friendly, laid back, and seem to really want you to get the best deal you can. No confusing “shell games” Or waiting forever for negotiations. They gave us a better trade in price than we had been offered anywhere else for our old vehicle and negotiated with us on the price of the one we bought from them. We live in a different part of the state, but it was well worth the drive. If I had to buy another vehicle, I would go right back to Mann Chrysler.

I would not give this dealership your business under any circumstance. I purchased a car on January 30th and specifically asked the employee if I should pay for my old cars loan for February. They said no because they would complete the pay off for the old car. This made sense. This was wrong. This dealership made an error on my contract with my financing, and I pointed out to them at signing that the APR was incorrect. They provided an excuse and said that everything would be fine. This was wrong. 11 days later on February 11th, the dealership contacted me to let me know that something was wrong with my contract. This should have already been taken care of within two to three business days of purchasing the car, but as soon as the dealership had my money and had sealed the deal, I was no longer treated as a priority. I returned a new version of my signed contract and figured that as soon as soon the new contract was in their possession, they would then complete the pay off. This was wrong. A few days pass by and I receive a letter from the bank of my old car stating that my account was past due and within thirteen days the account was going to proceed to collections. I call the dealership in a panic, and was rudely laughed at by my concerns. Then, I got to speak with the financial manager who I had to negotiate with in order to be reimbursed for my February car payment for a car that was no longer even in my possession. They had the car. They should have (1) gotten the contract correct the first time, and (2) promptly corrected their errors. This business seems to not place people as a priority once they get their money. I majorly regret purchasing my car here and hope that buyers beware of this business. I did not even wish to give them a one star review and wish that providing zero stars was an option.

This review is solely based on the service side. Ive purchased several vehicles and no issues. However, the service department is consistently rude and untrustworthy. Ive had a issue with a new vehicle since the date of purchase. Ironically, every mention of it from me doesnt exist. I tried again to have them fix it and of course, couldnt find anything wrong give us $$$ because your warranty doesnt cover us not fixing it. Two days later and money burned the issue still exists.First time doing a negative public review but completely disgusted in dealing with this department and the lack of customer service.

The people are always friendly an willing to help you with any questions you may have about the service and sales.

Got a really nice used Highlander for a good price. Salesmen are friendly and helpful not pushy.

I travel from Danville to Richmond to have my Ram 3500 serviced due to the honesty of this service department. They performed my last service for less than the estimate. They have helped me out where dealerships that are closer to me have not. My local dealership refuses to service my truck because I bought it in Louisville instead of from them. It feels good to be able to get service where you have confidence in the dealership.

Eric Liebengood has been a great salesman and treated me like family.

Recently purchased a truck from here. Had the great privilege to work with Blake. He was very helpful and pleasant to work with. One of the easiest and most stress free auto buying experiences in my life. I was in my new truck in a little over 2 hours. I will definitely come back for my next vehicle.

I want to let other people know what great, friendly,service we received from the Service Department.Mike Allen and Mike the the service Manager went above and beyond to get us back. On the road. We had a water pump go on. Our truck they quickly got us going. Thanks again

A rod broke in my ignition the service department had it fixed the next day and didnt charge an arm and a leg.

Havent dealt with them so dont know about service but there lot extremely bare.

Kevin our salesman and the rest of the staff were great . They got us on the road with our new cars in record time. Its not our first visit to Manns and wont be our last.

Worked with phil he got me in a Jeep that was a dream car of my sons. He passed away 6 years ago this month. And it’s like honoring him. I truly appreciate all their hard work! The payment is higher than I wanted but I love the car

Greeted at the door I could not pass up the great deals best car buying experience Ive ever had

I had recalls on my Chrysler 200 and they got me in quick and done a great job. Highly recommended them..

Great place with no hassle! got us in and out! They were all great friendly and helpful thank you phil

I have reservations about this one. Weve bought no less than three new Jeeps here over the last several years. I am not sure we will ever go back. To say it bluntly it is because of the service department. Took a vehicle in there for something very simple. They said they couldnt fix it after having it more than an hour. No advice or alternative solution BUT they DID CHARGE for the work they said they couldnt do. Had to pay more than fifty dollars for something they didnt do. Bad business!Sales people are nice, but the service department leaves A LOT to be desired. This was not my first bad experience with them. This fifty dollar greedy event has likely cost them many thousands in future sales. There are several OTHER Jeep dealers within a reasonable distance.Oh, and by the way. Drove two miles out the road, stopped in a parking lot and completely fixed the problem in less than 5 minutes! Yes, the one they couldnt fix and charged us anyway. Hey, at least Jesse James used a gun!Very, very disappointing experience. I wonder, do the owners REALLY know how this service department operates? Are they complicit or simply oblivious?

Great, place, friendly folks, good deal!

Broke down on a road trip. Was booked. Took care of my truck within a good time and fixed for a good price!

Noah from the parts department was very courteous and helped me out with my Jeep Patriot. Quick, kind, and great service! Will return for sure

Handled my ram diesel maintenance on time and reasonably priced

Was on my way to Florida when my Jeep started ticking and every stealership I wen just tried ripping me off or selling my another and not give me nothing for mine. while I new wat was matter with mine and how to fix.i will never go to any other dealership for anything if I cant go to them.really good service.that isnt just trying to rip u off.

Absolutely worst Financial manager in the business. Had loan bought but Financial guy didnt relay to his bosses No Money being made on the deal everyone else at dealership was great. Even main manager after learning of financial dept failures on their end..Didnt Make it right on deal tho. Left with no truck

Bought a jeep from a salesman name Phil. Absolutely the worse liar I have ever dealt with. Text after text, month after month, promise after promise. He told me he had the parts I asked for before I bought it. Then said, he had to buy them himself. I never got them and he stopped answering my calls. I will never do business with them again. I cannot stand to be lied too.

The service department at this place is very professional and Mike at the service desk is awesome.

I drove from Oliver spring TN to buy a car from them. I dealt with John from sales over the phone to begin with and he was so helpful. He got me and my husband approved with $0 down and sent me several different pictures of cars that we would like. We went down on a Saturday and test drove several cars and he was so good. We finally got our car that we fell in love with. It was an easy process and everyone there was super helpful and very friendly. They are our go to for cars! The prices were good and the staff was amazing. John did an outstanding job with us..

Bought my jeep from there nice people

Won’t be using their service department again.

Very nice place. Good prices too.

Friendly service and great selection of vehicles

I bought a used truck, great people!UPDATE!!! In the 4 weeks since I bought my truck Ive had to put $660 in ball joints in it and tomorrow it goes in the for $1700 in transmission work!!! They bent me over good!Its now 7/28/19, I have a recall on this truck, I called at 11:12am to set up an appointment and service was too busy to take my call. I was told they would return my call, its now FOUR hours later and NOTHING!!! How do they stay in business???

Great dealership! We worked with David Tewell and had a great experience. He helped us to find exactly the right vehicle for our family and I am very comfortable with our purchase. I never felt pressured into getting a new vehicle. Would definitely recommend this dealership!

After receiving such a horrible experience up the road at Town and Country, I called here and spoke to Amy. She ran my credit while I was on the phone and told me she could definitely work with my husband and me. We were treated like family the moment we walked through the door and were in a vehicle of our liking within an hour. I would highly recommend this dealership to everyone I know. Very pleased with the employees and the customer service!

Was told a price on a vehicle. Salesman went inside and came back out and informed me that they dropped the price. And the online price wasnt the price! Then after test drive and sitting down to make a deal, the price went up. Look kike the customer knows the prices better than salesman. They lost my business.That is a bad sales approach. So I bought a new Tacoma!

Greatest place to buy a truck ever. I have been buying vehicles fir a long time and i have bought my fair share of new vehicles. I have got to say this is the best expierence i have ever had at any dealership buying a vehicle.I always waited until sunday to go look at there new vehicles because i didnt want to get hounded with there salesman well guess what these people will not hound you. I was amazed i looked at vehicles for 45 minutes and i had to go inside and get a salesman to help me look at there trucks. The salesman i had was Eric Liebengood and hes the best salesman i have ever dealt with. I really wanted to say thank you Mann Chrysler Dodge Jeep Ram Fiat for giving me a great buying expierence i will definetly buy from here again. I bought the black Ram 1500 Limited that someone else had special ordered and they backed out of the sale.There loss was my gain.Thank you, Eric I hope to have you on my next purchase.

Great team great of guys out there, very professional and dedicated to each and every customer

Their service department is top notch! Professional, fast and courteous. Quick turn around. They really know what theyre doing. Top notch mechanics.

The sales reps are awesome and Todd Chaney is a great manager. He is always helpfull. He answer all my questions about new models coming in. I will be buying my next car or truck from Mann Chrysler Dodge Jeep. Also thanks to service guys for there hard work. Just all around great service.

I have lived in many different states and we have been to so many different dealerships to get repair work done etc. And this is the best place I have ever been. They have wonderful customer service, you can visit once and come back a year later and they still greet you with your name and you just stand there amazed. Haha. They do prompt and wonderful work without long waiting with the quality you hope for. I have moved away from there and I always compair the new dealerships I have to visit to this dealership and let me tell you, I miss this dealership very much! 10/10 for me.

Great service, I bought 2 cars and they gave me great deal. Rick Hendrickson was the salesman. I would definitely recommend them for your next vehicle purchase.

Great selection to choose from and really great people... thank you all for your help.

The techs work diligently to fix any problems, and as I have an older truck, Im on a first name basis with customer serviceCecil and Rick are great to work with, and will offer their advice for free! Great guys, and they lravey Black Sheep as clean when theyre finished as she was when they started. Kudos!🐔

Very helpful and straightforward to point,I felt confident I was getting good service and advice on my truck.

Stay away from this place will not do any deals or work with you and very bad sales none of their prices on the website are true! Very bad, they said that could do better deals than Mann’s Chrysler but nothing could be further than the truth.

Best guys in the business to deal with

Thank you Todd Chaney! Your absolutely the best! We love you all ❤️

They have a good selection of new cars. I have been using their service department for years. They do a good job and do it effectively.

Very courteous, fast and efficient!! Excellent customer service!!

Very helpful, extremely honest

Amy McGlothlin is the most efficient and respectful salesperson Ive ever dealt with. I felt very comfortable. When I trade again, I will return there if this lady is still with dealership

HORRIBLE. STAY AS FAR AWAY AS YOU POSSIBLY CAN. If I could rate 0 I would! Stopped by one evening to look at a truck for my husband, stood on the lot for about 15 minutes before anyone came to us, told us to test drive the truck and it had 7 miles until empty, wouldn’t tell us the price of the truck, they had no clue the truck that was parked outside was even in inventory, at closing time they rushed us out the door so they could leave and told me they would call me at 8 am the next morning but I had to make several attempts to reach them. I was fixing to purchase a house this week when I was made aware that they “shotgunned” my credit and sent it to OVER 49 places. It dropped my credit from a 709 to 565. To say I am disgusted and pissed isn’t enough. I now have to pay a company hundreds of dollars to clean my credit report because of them. WORST DEALERSHIP EXPERIENCE EVER.

Mann Chrysler went above and beyond ! Everyone was friendly and helpful! John Rakestraw was a big help to us answering all of our questions.

4th of July family vacation nightmare...headed home to Michigan and the transmission dies on the highway. Managed to find the nearest dealership, Mann Chrysler. Could not have been more pleased with the professionalism and friendliness of Rick in Service department. He was incredibly helpful when it came to dealing with Mopar Customer Care. I had to leave the vehicle and return home, he kept in contact with me daily until the new transmission was installed (very quickly). I would fully recommend Mann service department. Great experience, great people.

They tried to scam me out of hundreds of dollars before theyd do warranty work on my car. I brought my car to another dealership and was told of course that part doesnt need replaced, why would you think so with that code. The other dealership replaced the part under warranty no questions asked. When I asked Mann how they came to this non-warranty part being the problem and how they knew it was broken(A part that was changed just months before I brought it to them), the service manager said hold on let me get a tech at which point he turns to go in back, turns back around and tells me to leave that he didnt need my business.(Believe what you want here, though stern, I was neither loud nor belligerent until after being told to leave.) I called them on their scam and they threw me out for it.I told Mann about problems with my transmission, they flashed the computer and would do nothing else. Turns out, just seven months before they had done warranty work on the transmission that they never told me about(before I bought the car). Why would you only flash the computer when you had previously done warranty work to it? To possibly stall me a few more months until I was out of warranty maybe? A lot more money to be made by doing out of warranty work... This shows how much they stand behind their work, that is for sure.It took the other dealership two weeks to fix the mess that Mann left my transmission in. Two weeks of the car being on the rack too, not sitting out in the lot. Gears were rubbing groves into the transmission housing among other problems with it. The mechanic had to essentially rebuild the transmission.Mann is nothing but a scam artist. Do yourself a favor and drive to Lexington. Mann tried to make me feel stupid when I knew exactly what was wrong with my car. The other dealership had no issues at all fixing what was actually wrong. Every bit of it proving Mann either doesnt care, wants to scam you out of money or is just not good at their job.

Nice friendly employees. Clean building. In and out fast when you are having work done.

I wanted my keyless start to be repaired on my Dodge Challenger, they informed me the error message I was receiving meant I needed to purchase a new key and have it programmed. I needed a second key anyways, so I went ahead and did this. But after the service, they failed to fixed the problem. And they wasn’t for sure if the next thing they tried to charge me for would fix the problem. So overall unsatisfied.

Helpful staff

Excellent service. Exceptionally knowledgeable staff. Great customer interactionsVery caring people.

We were happy with out recent truck purchase. Thank you Mann!

Stay clear of this place. Terrible sales experience and the service area has the worst technical skills. Took my Jeep here after purchasing and they could not fix it. Went to another dealer they knew right away what was wrong and got me back on the road. Cant say this enough go somewhere else you will be glad you did. not only is the car buying experience here terrible so is the service.

Stay away from the service department. They just don’t care. I had work done and other parts on the radiator was broke. So I got a quote and called back the next day to order the part and what day it can be fixed. They told me to bring it back next week on Tuesday. I take off of work AGAIN to get it fixed. I drop it off in the morning. They say your all set. They call 3 1/2 hours later saying they did not EVEN order the part. They just don’t care about anything or you!! They said to come back next week. I could not believe it. I WILL NEVER BE BACK!!

They are very helpful and do a really good job

Great visit to the dealer. Very helpful and got my jeep fixed quick and correct

Service Department: speedy and reliable. Every time is truly a pleasure, absolutely recommend seeing Jim.

Great ppl they gained my business for life.

Called about a 02 Honda Accord. Mind you Im 4 hours away and paying cash and bought last truck 30 mins from their dealership. Car has issues i know its older. Asked them when they would be running it through service to see what all issues it had. Manager Mike told me they wont run it through service until i drive down there first. Really... I sold cars for six years and that is by far the worst and easiest way to lose a car deal. Seriously ive bought my last three vehicles out of state and this guy doesnt even try to help a customer. I tried three times to get all the details so i could come down and buy this car this weekend thats the sad part!

Great people.

The PEOPLE! Mann has great people - they are knowledgeable​, pleasant, efficient, dependable, and honest. I wont take my cars anywhere else for service and Mann is where we will buy our next one.

Pressure sales, please buy, please buy and poor service with a attitude. This review is for a five year period. I may have bought my last Ram from Mann Dodge. Dodge should thank their lucky stars they have the I6 Cummins.

Great group of staff, very friendly will go out of their way to help you.

Got a referral for weekend tire repair that was SO helpful on my travel through town; picked up lugbolt first thing Monday, very kind gentleman in Parts.

Took my truck in for warranty work. Found other issues while working on it. No extra charges. Friendly staff.

Really great dealer, there willing to work with you and help to get you exactly what you want.

Very nice people without being overly pushy about purchasing from them.

Really really good place to buy your vehicles trucks cars whatever we about four vehicles theyre the people are really down to earth can help you with any need you have

Always helpful and work me in.

I really wish I could give this place a better rating but I have to be honest. I stopped in one day to take a test drive on a vehicle I was interested in. I asked alot of basic questions about jeeps because I wasnt familiar with them and the salesman didnt answer any of them. He rushed me around the parking lot and stated they didnt have what I was looking for. Actually they did, bc that vehicle was still listed 2 weeks after my visit and I even called to check. The salesman also said he would get back to me. He never did. I took my money elsewhere and glad I did

Bought a great car they worked with me fast got the deal done!!!!!

I have been unsuccessful getting good service here. Very much a cut throat environment for the sales staff who have over shared thier frustrations each visit.

Quality service department!! Correct diagnosis and repair the first time!!!

Service department has always fixed something right the first time.

They were very kind easy to work with! Definately a much better experience thanAny lexington dealership.

Honesty and awesome service. Been doing business for several years and Wil go back again.

Very courteous service, helpful in finding exactly what we wanted

The employees helped me tremendously I was so glad to pick up my daughters truck so I can finally get my car back. Thank you Mann Chrysler.

Alright