Very helpful, Ive made multiple purchases at this dealership and each time its been a pleasant experience. James, Greg, Jeff and of course Mr. Burford have been very nice each time. Service department is top notch, Ricky does a great job. Definitely wont be my last purchase at Jack Burford Chevrolet. Keep up the excellent service.

First of all I want to say Jeffrey was absolutely amazing! He never once was pushy, tried to sneak anything in a deal or hide any information. I called about a car that literally hadnt even hit the lot yet and drove it home! This was by far the easiest car deal we have ever done. We walked in with a set price, set payment and a set value for our trade and thats exactly what we got. Jack Burford has definitely earned our future business

Jeff and Devyn did a great job. They had the exact car I was looking for and made it fairly easy. I’m the general manager for an RV dealer and they did a fantastic job on getting everything done. Communication was on point. Would do business again with them if they had what I was looking

We had a wonderful experience at this dealership which was a relief since we had driven 2hrs to purchase a vehicle from them! Wes made the process easy and hassle free! We didnt feel pressured to make a decision we werent comfortable with (weve all had buyers remorse before....). Also appreciated that they didnt pass us off from a sales person to another person, to a higher up person, and then to a finance person.....they have a hybrid system in place where we stayed in the same office we started in with the same person we started with! It was nice to deal continuously with the same person and not be passed off! Wes is a gem to this dealership, he really cares about the customer and getting them the best possible deal that works for them! Would definitely come back or recommend them to a family member or friend!

I love the fact you can count on Jack Burford to explain everything to you. Jack Burford is great for keeping there part of a bargain. Would definitely recommend you to my family. I’ve bought 2 vehicles from them and I will be going back again in the future. You guys are awesome!!

One of the worst experiences ever!!! They cannot even return phone calls to try to work something out. We bought a 2017 Cadillac Escalade with 117,000 miles, 1 owner. 2 weeks later and not even 800 miles the valve puts a hole into the block. Leaves my wife and 4 kids stranded on a very busy road and almost gets rear ended by a dump truck. Supposedly they checked this car out before we picked it up. But what happened to the engine, just dont happen that quickly. So now, they wont return phone calls, answer email or voicemails. NOTHING!I WOULD NOT BUY A CAR AT THIS DEALERSHIP!!!!!EVER

We have always been faithful customers of Jack Burford. We have bought at least 4 cars from them maybe more. I had always been very pleased with my experience until now. Bought a 2020 Chevy truck in March 2020 and purchased an extended warranty at that time. We sold the truck in March 2021 and have been trying to cancel this extended warranty and receive a pro-rated refund ever since. I have spoken to the general manger and communicated via email several times. I sent all the requested information to him in April. It is now almost August and I still have not received a dime. Evidently I have been lied to the entire time because after speaking directly with All State Car Care I was informed that no one from the dealership had made any contact with them to cancel this warranty and that the refund I was supposed to receive comes directly from Jack Burford Chevy. Now after all these attempts I can not get any response to my emails and the general manager will not answer any of my attempted phone calls. Evidently customer service and keeping loyal customers is not something they are interested in.

My husband and I worked with Jeffery and he was extremely helpful and very professional. He went above and beyond what I expected. We cant thank him enough for all of his help!

Very disappointed. Worked with Billy online and over the phone purchasing a truck for my college student son. Promised I could get a Virginia Title and transfer my current tags over. This was a key factor in the sale. I asked about this several times. On delivery of the vehicle I was not informed that they were unable to transfer the tags. I only found this out when I asked, had been driving it with my tags. During the sale they were very responsive, especially when trying to sell an extended warranty. They were very responsive in taking my deposit which they said they probably would not run, but they did. Told me that they could offer only $250 for my trade in (which did not surprise me, I wasnt expecting anything) but they did tell me that one of the salesmen would pay me $750 for it when he got his commission check on Friday. Of course come Friday no word from him. They were very responsive in making sure my money wire went thru. I had to come back in to get temp tags which were supposed to be ready, they werent. I guess the service at Jack Burford Chevrolet ends when they get their money. Now still have no title, (i know slow down blah blah) I still only have temp tags, no power steering and a check engine light. Devyn did offer a free diagnostic, but couldnt schedule it. Said several drove it but since my college son did a test drive, well he drove it . So buyer beware- their used vehicles are not worked on / looked at, I guess it is just wash and go.

Great service,courtesy dealership, prompt notices on service, excellent automobiles. Great continued customer service quality. Look forward to doing more business in the future.

Great dealership to do business with. What they tell you in our experience is just what they will do. Their sales staff, service department, and finance department are top notch. Sales Manager Wes is like an old friend! We will definitely be back!

At a time when car prices are skyrocketing, JJ and the crew at JackBurford helped me tremendously with getting the deal I wanted. They were friendly, quick, and willing to go the extra mile to help in any way they could. Could not ask for better service!

Easy buying experience. This is my 3rd truck with the Jack Burford team since 2017. Wouldn’t go anywhere else. Good hometown dealer.

My family and I have always gotten the best service here. It’s a quiet, relaxed environment, and the people working there show that they care. We’ve never received anything less than excellence.

Extremely happy with the level of service and professionalism my husband and I received Saturday when we bought a couple of used vehicles from this dealership. There was no high pressure sales tactics like we’ve experienced before at other local businesses. Our salesman was James Tipton and he was honest, ethical, and very professional during our purchase. Would highly recommend their team to anyone.

On March 16, 2021 I bought a 2000 Infinity I30 from Jack Burford for $4,000 including ttl. I had contacted a few places online that morning and J.T. from Jack Burford was one of the people that messaged me back. I explained my situation to him. Im a single mom with two, young, disabled boys. I was in desperate need of a car. I was afraid of getting ripped off if I bought from a random person or a shady used car lot. I was much more comfortable buying from a dealership. I went that day and test drove the car. It seemed to run good. It only had 80,000 miles which was a big draw for me. It had good tires. The exterior looked good. I could tell the interior hadnt been cleaned but it wasnt real bad. J.T. mentioned later as we were talking that the service center only had one guy working and was very backed up. I was so happy and excited that day and so were my two boys! We finally had a car again! I had a few errands to run before I got home. I ended up getting caught up in 5:00 traffic. Then at a stoplight, I give the car gas and the engine revs but the car goes nowhere! I let off the gas and tried again and it jumped forward. Thank God I was close to home because I barely made it there! I texted J.T. as soon as I got home (I still have all our texts). He never responded. I felt sick and sucked because I didnt have a warranty. I didnt have the money to get it checked because I just spent all my money buying the car. I continued to drive it. It only did it after being driven for a long period of time or sitting idle like in a drive thru. It was always fine after it cooled off. I went out to start my car on April 21st to take my youngest son to Daniel Boone and it wouldnt start. It just clicks once when I turn the key over. Probably the stater everyone says. I dont have the money to fix this car I paid $4,000 for barely a month earlier. I had just texted J.T. earlier in the week because I hadnt received my title or tags yet and my temporary tags were expired expired. No response again. Why is the salesperson ignoring me after the sale? Where is the customer service? Im extremely disappointed and would warn anyone to be careful if buying a used car here. Im looking out my window at the $4,000 I spent there a little over a month ago. Its sitting in my driveway and doesnt run.

Another great experience with the service department! Jon kept me in the loop with my vehicles status and explained every question I had. Their online payment did charge my card twice, but the lady in the office had already caught it and issued a refund before I picked up my car. 10/10 would recommend.

The service rep Rick is the best! Very knowledgable and keep me informed! Love the ability to text during the service.

Couldn’t have asked for a better experience!! We drove 2 hours and everything was excellent. They went above and beyond for us and we couldn’t be happier! Special shout-out to our salesman Stevie & Sales Manager Wes! When everyone else wanted to low ball us on our trade this dealership gave us exactly what we wanted!

I purchased a Blazer from Jack Burford and had a wonderful experience. Jeffrey was my salesman and he is outstanding !! Jeffrey made my buying experience super easy.

My husband had been looking for a Genesis for awhile. He lucked out when he found one here at Jack Burford. The price was fantastic and we were even able to work in 4 New tires along with a brand new battery. James came through for us and we will definitely buy here again.

Enjoyed my transaction purchasing a truck and subsequent maintenance visits.

Got checked in quick and Jon was super nice. The wait wasn’t bad at all

I had a mostly positive experience at this dealer. I live about an hour away from them and wanted to get all the financing and haggle work out of the way before I drove there so I didn’t waste anybody’s time. The dealership did exactly as they stated they would on the phone with regards to my trade and the new car price. I am very satisfied with that part of the experience. The only negatives were mainly just sitting there. So after I had test drove the car I sat for well over 30 minutes without anybody talking to me In the lobby. Not even my sales person said a word to me he was busy with another customer. I would say to my salesman try to focus on one customer at a time. At least check in with me. The only person that said two words to me during this time was the receptionist at the front desk. She could see I hadn’t been acknowledged in a while and offered to get me a drink and spoke a few words here and there to me. I didn’t get her name but thank you for that. Other than sitting there for a while by myself the car buying experience was smooth and once the contract was signed i was on my way. Not the smoothest experience salesman wise but overall a good one and I would return to buy another car here.

Do not go here. Go anywhere else. These people do not care about your safety or your family safety. We bought a car from them and lied to our faces. They told us the old owner of the car was a friend of theirs and told them that he had just had the brakes replaced. Well my husbands brakes just went out. the locked up and one fell off in our driveway. THAT IS RIGHT FELL OFF! On top of that it also messed up the caliper. We are now paying 280 for yet another fix. we bought this car for 10,000 a year ago. Since then we have had to pay over 2,000 dollars in different fixes . I am just thankful my 3 and 7 year old werent in the car.

The best car dealership you can wish for!I just wanted to take a minute and to rate my current experience with the Jack Burford Chevrolet. As you can see I gave it 5 stars. I would rate it 6 stars if it were possible. This was a very smooth process from beginning to end.More specifically I would like give high praise to my salesman, Shane Blankenship. Not only was he extremely genuine and friendly, but also a true professional. Also props to Greg for picking me up at the bus station (since I had no car to go there) and the extraordinary pictures he makes about the cars.In summary: high-quality and well-maintained cars, fair prices and amazing staff.

I purchased a used car from Burford Chevrolet on January 15, 2021 and I couldnt be happier. The sales team were all very nice and polite, not pushy at all, which I really appreciated. I researched the car I bought for several weeks within a 200mi radius of my home, and Burford Chev had the best deal. They also gave me a good offer on my trade-in. It was so nice to not have to haggle over prices for either vehicle. Great experience! Thanks to Wes, James, Cody, and all the employees at Jack Burford Chevrolet in Richmond.

I took my car there twice in regards to my 3rd brake light. The first time they installed my new 3rd brake light, but it still wasnt working. They didnt investigate on why, just said it was close to the shops closing time, and if I wanted them to diagnose the issue, that Id have to make another appointment, which I did. On the 2nd appointment, which was at 1:15 which gives them almost 4 hours to find the issue, I showed up at 12:45. I checked in and they got in my car, drove it out of the check in bay, and parked it just outside of the bay for over 2 hours. They never came back for my car until 3pm. Then when they did come get it, all they checked was the brake light switch and a couple of fuses, they never checked wiring harnesses to make sure they were connected properly, any sort of ohm testing for broken wires, nothing. I drive a 13 camaro so the 3rd brake light is in the rear deck panel beside the rear speakers, so you have to dismantle the entire backseat and trim to get to it, which they didnt do to properly inspect the issue. It makes me skeptical if they even changed out my old brake light with my new one. ONLY REASON for 1 stars is that they didnt charge for second visit, but was a waste of time and gas, as it took me 45 minutes to get there

My truck (1500 HD) required 75W-90 gear lube in the front differential. The receipt didnt state what weight oil was used. Transmission fluid and filter change did not include draining the fluid from the torque converter which is half the transmission fluid. Cost of the fluid changes averaged $174, which I thought was overly priced. Service was completed in a timely matter. That was good. Edit: After talking to Rick, the service senior tech, I was assured that Burford Chevrolet did what their service guidelines recommended.

This is my 2nd new vehicle I have purchased at Jack Burford. Great experience again. All my questions were answered. All of the staff were friendly and knowledgeable. Very satisfied with the service and process of getting a vehicle.

Had a great experience working with Devyn. Found the truck I was looking for online. Was able to quickly work out the details and made the trip from Dayton, OH down to Richmond to pick it up.

Kudos to the service team. The truck was ready on time and, as usual, the team did everything perfectly. A special shout out to Ricky who is the best!

Always great service and professional people 👏 👍

HORRIBLE EXPERIENCE! DONT BUY FROM THIS LOT!! I called this dealership and told them I was driving 2 & 1/2 hours away to come and look at a truck I was seriously going to buy as long as everything checked out that they listed on the internet. When I got to the dealership the truck was gone being test driven by another customer who decided to buy the truck. I was told that they could not hold vehicles without a deposit...this was NEVER told to me on the phone when I called and the salesman I spoke to on the phone apologized for not informing me when I called. When I asked to speak to the manager about the situation he told me that he was told that I was informed on the phone of their policy to hold vehicles with a deposit which was a FLAT OUT LIE! The manager was not interested in making things right. I wasted 5 hours driving! Be forewarned this lot does not deal honestly!!

I took my vehicle in for a check engine light. I picked it up twice and had to return it right back because the engine light came back on each time and my car still didn’t drive right. Finally, on the third pickup and three fixes later my car was better. I had to pay more and more money each time. I will say the staff was nice and I was provided a loaner, but three times is crazy and having to continuously pay more and more money is not okay. I will not purchase another Chevy vehicle just to avoid this happening again.

Great service and competitive pricing; Ive been coming here for years and they have always been very helpful.

My wife and I just got a brand new Chevy Colorado at Jack Burford and we love it. Cody is the man to see there because he is a fantastic sales associate. Thanks so much, Cody, for helping us with this purchase. God Bless!

Fast and friendly service! Extremely knowledgeable and helpful! I will definitely be returning for any issues my suburban may have in the future.

Great people to work with and they are there too make you happy as a customer!

Ricky was the service man I dealt with very nice polite man when I left told me to have a good day never been treated like that before most places hurry u in and out all about the money not customer service like he was I did not buy my car there but will diffently be back for service there

Was very happy with my shopping experience from the salesman,sales manager, to the financial office. Will buy from them again.

I Contacted the dealershipThis morning about a vehicleThey had in inventory on butThe salesman that I spoke toTold me that it was still available.I told him that I was coming from two and a half hours away.Put the down for an appointment at 12:30.I arrived 30 minutes earlierThen my appointment.On the way to the dealershipI passed the vehicleI was going to purchase being test-driven.When I got thereEveryoneLook likeA deer in headlights.The person I spoke toCame andApologize for the confusionAnd then told me for the first time about a $500 deposit to hold a vehicle.When I spoke to the sales managerHe lied and said that my salesman told me about the deposit previously.After seeing that they were going to lie for one anotherAnd I was out two and a half hours of driving and a wasted trip. II left upset and the sales manager follow me out into the parking lot like a bouncer from a bar.I would not recommend anyone doing business with this type of atmosphere.

I first called Burford to purchase a vehicle. I spoke to someone and he mentioned a vehicle option for me. I was looking to purchase within the next month. Within a week, JJ Dickerson had called me. He mentioned a couple vehicles, one being an infiniti. He drove it to my house in south Berea, we looked at it, test drove it, etc. I was in love. When I received the money I was waiting on, I contacted JJ. He always was quick to respond, polite and ready to go. We set a mtg place and we drove to Richmond. JJ took my trade-in to let his supervisor drive it. He returned and we talked over the paperwork. Unfortunately, I wasnt able to get as much out of my trade-in as we had hoped, leaving the infiniti above my price max. JJ looked and had a 2011 Chevy Traverse that he offered to bring over and show, even without my trade-in, it was less than my budget. When he brought the traverse, we looked it over and test drove it. JJ encouraged me, but was in no way a pushy salesman. I really appreciated that!! I ended up purchasing the traverse and while the papers were being written, JJs supervisor called me offering me a drivetrain warranty, making my choice even better. JJ has messaged me since my purchase to check in with me on my love for the traverse. I do still love it and when I need something different in the far future, I will be looking for JJ at Jack Burford in Richmond, KY!

Ive shopped around for a few months look for a Trail Boss, finally found the perfect one and Billy Bales could not have been more helpful and pleasant to deal with. Great experience!!

Got our 4th vehicle from Jack Burford. Thanks to JJ, Wes,and Shane for all the work and deal. Go see them they can get you set up. We love our Jeep.

The staff was very helpful and my vehicle was completed at the specified time. All around good experience.

Good service overall. Had a dirty steering wheel and a few weird grease spots here and there. Usually thats not an issue, the the interior is suede so I had to do some cleaning when I got back.I enjoy using this dealership, its minimal hassle and everyone is friendly.

They were very prompt with the work done. Very friendly. Fast work was done and talked with me like a valued customer

Ricky and the service staff are amazing. They communicate with you through out the whole process and they get your car/truck fixed in a very timely manner. They are great and the dealership is great. I have taken my car here for the past 4 years and will continue to take it here. They have earned my trust and respect. Thank you for always being honest, genuine and caring.

The staff were ALL most pleasant and knowledgeable about the vehicle I was considering. I ultimately purchased it and remain very pleased. The whole experience was efficient and well managed.

Had an oil change done Saturday April 24th and noticed an oil leak a few days later, talked to the service department, and Ricky Middleton the service advisor there called me before they even opened to make it right with me, ended up not being any fault of Jack Burford’s employees, as it was a defective oil filter. But Ricky made sure to show me the problems and wanted to make it right. Definitely will be back for more business.

I recently bought a Silverado at Jack Burford. I was treated like family when I got there. JT, Wes, and Jeff took very good care of my wife and I. I will definitely go back.

I never have any complaints about the service at Jack Burford. I completely trust them to take care of my car every time!!

I bought a Silverado from here this past weekend. Wes was extremely helpful and great to work with. I am extremely satisfied with the whole buying experience there. Great staff and they were not trying to push anything on you. Definitely will do business there again!

My FIL, Shelby Tyler has purchased his last three vehicles from Jack Burford (two new, one used) and has always raved about each of his experiences with Mr. Burford and the dealership as a whole. In March, when we started looking for a vehicle to replace our 14 year old Infiniti, he highly recommended we go to Jack Burford to test drive new SUVs. On Saturday morning, we traveled to Richmond to test drive and check out a Tahoe and a Suburban. Shortly after arriving at the dealership, we completely understood why he has raved about this dealership for over 14 years. Everyone we met and/or dealt with from the owner, to the front receptionist: John Burford - owner, James Cornelison - GM, JT Tipton, Ricky Middleton, Jeff Hounshell and Rebecca Schwendau were very personable, friendly and simply great stewards of customer service. They answered all of our endless questions thoroughly and with the upmost respect too. Yesterday afternoon, we traveled back to Richmond to finalize a deal on a 2021 Suburban. We are now the proud owners of two Suburbans - our 2007 Suburban was purchased from Jack Burford too by my FIL almost 15 years ago. And, we are happy to be one of the newest members of the Jack Burford family. If you are in the market for a new (or used) vehicle, do NOT hesitate to make a drive to Jack Burford in Richmond. It is simply one of the best dealerships around! Hands down!

James worked hard to find the perfect vehicle for us. I would highly recommend Jack Burford Chevrolet.

I am unsure if my vehicle was looked over as I was told it would be.I registered for the oil change that included tire rotation but was told on pickup that rotation was not needed. I ALWAYS rotate my tires at every oil change and now Im told I dont need it. That might void my tire warranty.I asked about my brakes and after looking in the computer was told they were ok. Glad I asked because no where on my printout was there any summary of how my vehicle systems were, as I have received at all other Chevy dealers I have taken my Equinox in for oil changes.My rating is based on the speed you got me in and out on, but perhaps I over rated you since I question whether anything was looked at.A plus for checking lights and signals working when I pulled, important since KY has no yearly inspection.Will I come back for the next oil change? Thats what I will debate.

Looked at a truck with Manager Wes and salesman JT. Truck was just traded but nasty. They said they’d have it ready in 2 days and I was buying the truck. They sold it from under me after I plainly said I’d take it. These guys are not men of their word. Wes plainly said it would be waiting on me.This place is a joke

Thank you JJ, James, and Cody. Best experience buying a new truck. Second vehicle bought here they always treat you right and make sure you get a great deal!! With all that’s going on they delivered my truck to my work and even drove my trade in back for me. Don’t shop anywhere else!!!

Shane and Cody did a amazing job with the purchase of my new truck. I came from out of state to pick it up, 45 minutes later I was on the road. They were honest and did exactly as they said. I would highly recommend this dealership and sales professionals to anyone interested in a new or used vehicle.

Had a great experience purchasing a vehicle from Burford Chevrolet. Wes, Devin and team were great to work with - their responsiveness to my questions and full transparency on pricing of both the new vehicle and my trade in exceeded my expectations. Thanks.

This is the first time we have purchased a vehicle here, and it definitely wont be the last!We bought a 2020 Malibu RS and couldnt have asked to be treated any better. As soon as we walked in the doors, we felt this will be the place to trade and we were so right!We came in contact with several people there and everyone was so friendly and very professional.One special person we would like to say a Very Special Thank You is to Jason Roberts. He was our Sales Consultant and he made us feel very valued as a customer. He went out of his way to make us feel like we were his only customer and we knew that wasnt so.He didnt try and force any certain vehicle on us, as we made the decision on which one to purchase. He was very professional and kind throughout the whole process. I think it took us over three weeks to make our minds up to which dealership to give our business to.Im so glad we chose Jack Burford Chevrolet in Richmond, Ky. We hope you do as well, because you will walk away with a smile on your face!!**We would also like to say Thank You to Cody Hall, Finance Manager, for his help and kindness as well.

Ant is an exceptional salesman. He is very courteous, knowledgeable, professional and kind. I highly recommend him if you are in need of a vehicle!Ricky in the service department is also excellent! I am so glad we went with Jack Burford Chevrolet! No hassles, no salesman shenanigans, just great, honest service!

In a time where vehicles are scarce, Jack burford Ordered a vehicle for us and JT and Wes went above and beyond to make sure we drive home exactly what we wanted at the price we wanted! I would recommend them to anyone.

Everyone is so friendly and we always get the fastest quality service. I know my vehicle is in good hands here.

My husband traded in our former 2018 GMC Acadia for a brand new 2021 Chevrolet Blazer and noticed a deep scratch in the paint, brought this issue up to the salesman and they advised they will have it took care of. Husband took the Blazer for the scratch fix today and was told they did the best they could do but the scratch it still very visible Disappointed with the service.Update: my Blazer went back and got fixed and looks brand new.

Always a pleasure to work with the folks at Jack Burford. Never have had an unpleasant experience yet. Always professional and knowledgeable. Highly recommend

Ricky was amazing. Even while busy, he still remained extremely kind and helpful!

Member of our family purchased a 2014 Chevrolet Silverado the first week of March... Noticed a strange noise in vehicle days after owning it when in four wheel drive. Got it diagnosed 2 weeks later and found the transfer case was bad. Called dealership for help and was told that vehicle was bought as is and he should have bought extended warranty. Wont stand behind vehicle after 2 weeks. Calling previous owner this week to find out if this is why they traded it in

Everyone is so friendly and helpful. It makes me feel like they will take good care of my vehicle also...

I just purchased a 2020 Chevy Blazer over the weekend from Jack Burford. The whole process was so easy and professional. I want to give a special shout-out to my salesperson, Anthony Baldwin and the Sales Manager, Wes Cummins for their great work. It was BY FAR the best experience purchasing a car I have ever had! I would recommend them to anyone looking to purchase a car.

Absolutely the most professional, low pressure car buying experience I’ve ever had. JT and Cody were super patient and took all the time in the world to answer questions and make us feel welcome. Please, if possible, do yourself a favor and support this small Richmond dealer instead of heading to Lexington to some high volume lot. I honestly can’t recommend this experience enough. The price we settled on was beyond fair and cheaper than any other dealer we saw.

Great car buying experience! Everyone was great to work with from the first phone call all the way to driving away in my new car. Very honest and upfront on everything, not pushy at all! I would definitely recommend this dealership to anyone in the market for a new Chevy

Jack Buford Chevrolet, has been the best dealership I have been to. They have worked faithfully in the service deptartment with my last vehicle to make sure all my needs were met, even during the pandemic. So I bought my new vehicle through them, because they are so awesome. I definitely recommend them to anyone.

Very professional service department. My wait was not very long for the first service of my 2020 Trailblazer. We are very happy with Jack Burford Chevrolet.

Price for oil change unexpectedly jumped from $50.00 to $70.00 plus oil disposal fee and trumped up shop supplies fee. Will not be back.

I had a pleasant experience. Everyone was friendly and polite, and they got me in and out I j faster than I was expecting.

Im new to the Richmond area. Their service department conducted diagnostic testing to determine why my 2014 Chevrolet Traverse would not go into reverse & rear camera didnt function. They decided I needed a transmission mode module. They replaced the module for the price they quoted. I hope I will receive discount mailings from this dealership even though I didnt purchase from here.

Thank you Burford Chevrolet. I drove from Dayton, OH due to your outstanding pricing and service. Devon and the whole team was incredible and easy to work with. Love my new Chevy Truck.

Done a very quick oil change and overlooked everything.very professional would recommend going to them very friendly place.

I purchased a vehicle from them on March 26th 2021. I drove the vehicle approxamitely 20 minutes back to my home, to notice it was leaking oil pretty bad upon arrival. I returned the car the following day(3-27-2021) to have it checked out. I got a call on March 30th, 2021 stating my vehicle had a leaky oil drain plug and that the problem was resolved, so I went and picked my vehicle up. Drove it 13 miles back to berea, and it was still leaking oil, so I returned the vehicle back to the dealership again.The following day, March 31st, 2021, I called and asked to speak to the General manager, I was told he was on a call, and was asked to leave a message. I never heard back from him, but instead, he had one of the service guys call me. I reiterated that I would rather speak to the general manager instead and he said he was in a meeting and he would be getting to my call ASAP. Hours later I never heard anything back from them, So I went to the business and asked to speak to the GM, and tried to find a resolve to the issue, and he told me in a round about way to kick rocks.I dont appreciate the avoidance, and being ignored when there is an issue like this happening. Their service department needs to pay more attention to traded in vehicles, and needs to be more attentive when working on them as well to prevent faulty vehicles from leaving their lot. Management needs to work on their customer relations as well. I was a repeat customer, but will be no longer and will see to it that none of my family and friends buy from this establishment again.

Fast, friendly and quality service!

The staff is friendly, courteous and knowledgeable. The service was completed in a reasonable amount of time.

Friendly staff, easy to work with. Good selection on vehicles.

Friendly people and great service

Best car buying experience I have ever had. Worked James over the phone to purchase my 2017 Corvette. Gave me a quote over the phone and sent me the quote in writing. Flew out a week latter and picked up my car. On arrival at LEX their was a driver waiting to take me to the dealership. Completed paperwork with Josh and was on my way shortly their after. Then James called me the following day to see how my drive back to Virginia was. Awesome group of guys at the dealership.. Top notch...

They thoroughly checked my vehicle. Recommended changing transmission oil. I was very pleased with my service. Ricky Middleton is the best.

The staff there were very friendly and helpful. I am going to purchase a new suv there in the near future.

Today was my first time buying a car from Jack Burford Chevrolet and it absolutely wont be the last! The whole team was so welcoming, but Wes and Jason went above and beyond to make the process as smooth as possible. They gave me sound advice without trying to put me into a specific vehicle, made sure I understood everything, and consistently ensured I was happy with what I was getting. Huge thank you to both of them for getting me into my dream SUV!

Ricky as always is the best, service was done in a timely manner

There was scheduling issue but the guys worked me in anyways and got my truck serviced. They always do excellent work.Only issue is that one of my lug nuts was damaged when they were doing the tire rotation. I found it after i got home

The sales staff did a great job making a deal that we were happy with. This is the second truck I have purchased in the last 3 years and Wes, James and all of the folks at Jack Burford Chevrolet were helpful and courteous. The service department is the best I have ever dealt with Ricky and Andrew have always taken care of my trucks and they are the reason I will continue to buy my vehicles here. Kudos to John Burford for hiring and retaining employees that understand the importance of quality customer service.

Awesome service and was done in a timely manner, thank you service department, Ricky and staff.

Well prepared for me to arrive, complete the paperwork and head off in our new Tahoe!

Reservation process was easy. In and out fast.

I came in with a check engine light on. Ricky was fast, efficient and professional.

I have Bought my last four vehicles from Jack Burford in Richmond. I have always recieved good service. Seems like it keeps getting better. I bought a 2018 silverado on labor day the salesman was Anthony Baldwin. I was treated very well while i was waiting every once in a while they would come check on me offering me something to drink. making sure i was comfortable. I will keep buying all my cars or trucks here. I always go where i am treated the best and this dealership is it.

Everyone is nice and so helpful!

I had a great experience buying a car yesterday from JJ Dickerson. I told him what I was looking for and he helped navigate me to the perfect vehicle for my family. The buying process was incredibly easy and very fair. Cody the finance guy helped me and gave me great options for extended warranties that were very fair priced. Overall, I had an excellent experience and I love my new car. Thank you JJ and Cody for a great car buying experience. I highly recommend Jack Burford if you’re looking for a new/used vehicle. They earned themselves a lifelong customer.

Great people! Great service!!!