Best car buying experience ever!! Lewis was fabulous and I felt like I not only left with a new car, but a new friend as well. They went the extra mile to make sure I got what I wanted and that I was treated fairly both in the price of the new car and the value of my trade. It was wonderful!

Love this dealership❤️ Brian Maynard, the salesman was so helpful and professional. I loved working with Brian because he listened to out wants and needs and helped us choose a vehicle that was affordable to us. He made the whole process of buying a vehicle simple and applied no pressure but lots of options. Thank you Brian Maynard for your excellent service! We love our vehicle! If anyone needs an efficient honest salesman to assist you with purchasing a vehicle go see Brian ! He was incredible and kept on until he got the deal we needed to buy up!

Staff were very friendly and helpful. We had a great experience at the dealership.

Finding a car has been difficult but Brandon made the entire process quick and easy. I passed at least 40 Ford stores to buy at Gates and glad I did.

I want to give a shout out to Gates Ford/Lincoln in Richmond, Ky. Great selection, friendly staff and great prices. Thank you, Brian Maynard, For the excellent customer support, and for treating me like family. Couldn’t ask for a better sales rep. I will be a returning customer in the future. You make buying a vehicle quick and easy.

I was driving home from Georgia to Northern Ohio when my Check Engine light started to flash and my Expedition started to misfire and decelerate. I was 10 miles south of Gates Ford Lincoln. Thomas and Tim in service were phenomenal in how they were able to squeeze me in (during everyones lunch hour, no less!). I was treated like I was their best customer and they had never met me before. If I lived anywhere near Richmond, they would have all of my business! Thank you Gates Ford Lincoln. I have already told several about my experience!

Stacey went above and beyond to get me the vehicle I wanted! All the paperwork was ready by the time I arrived, making this the easiest and fastest car by experience Ive ever had! Go to Gates and ask for her for your next vehicle. 😊

I highly recommend Gates Ford Lincoln. My family and I had a great experience at this dealership. The salesman, Brian Maynard was very attentive and professional. He was informative and answered all questions. I did not feel pressured to buy a car, instead I felt like Brian respected my budget and truly wanted us to feel confident in our purchase. Thank you, Brian.

Excellent! Professional and fair pricing. Made a great trade-in deal and left with an amazing new truck. Lewis made the whole transaction seamless!

Inviting atmosphere, great inventory, clean facilities. I came in to trade my car for a truck, Brandon made it a very easy process to get me exactly what I needed. Thanks again!

Big thanks to Chase and Shawn at Gates Ford Lincoln for making this the best buying experience Ive ever had. I was in and out in under 25mins after opting into buying the car. This store has made a complete 360 in sales and service since Gates has taken over and I am amazed. After having such terrible experiences with Paul Miller Ford in Lexington, Gates Ford Lincoln is now my go to store for purchases and service. Thanks again for the hospitality, treating me like a cared for customer and for putting me in a sweet 21 Mustang GT.

Brian sold me my first truck and he was going to make sure I was leaving with everything in order to my standard and with the best deal possible. Then I came to realize he texted me 3 weeks after he sold me the truck asking for a review. I said sure so I gave him a 5 star review and now I am redoing my review. 1 week after he asked for the review I texted him and let him know when it rained ( and it was raining a lot at this point) there was water coming into from my sunroof. When I mean coming in I mean it poured in staining all kinds of things in the truck. What do you know he made his money and got his review and he ignored my text and I was without my truck for 6 weeks trying to get the sunroof replaced and the headliner. Here we are with my new truck I got to drive for around 4-5 weeks in total now after having it for 12 or more I had a mouse nest in my cold air intake and bad gas for how long it sat. This would have been a completely different review if I wasn’t ignored.

I had a great experience with Brandon Thomas buying a car. He answered all questions I had and was very helpful. Chase was the sales manager that helped also so i could get out of there as soon as possible.

I want to give a shout out to Gates Ford/Lincoln in Richmond, Ky. Great selection, friendly staff and great prices. Thank you, Brian Maynard, Chase and Chase for going above and beyond to get us the best deal you could. We will be return customers in the future. You make buying a vehicle quick and easy. Our 2018 Hyundai Santa Fe Sport is just what we wanted. Also had the all weather mats we wanted in stock.

Had an amazing experience at gates Ford. Brandon Thomas will always be my go to man. He was very knowledgeable and friendly. He makes you feel like family. Having men like him to represent a company is what makes a company thrive. Thanks Brandon Thomas and thanks gates Ford!

I had a great experience working with Brian to trade my ford fusion in for a dodge charger today. He went above and beyond my expectations and would defiantly recommend him to anyone wanting to either buy or trade there vehicle. He was not pushy for us to get the car and got us through the process a lot quicker than I expected.

Great experience buying a vehicle today with Brian. He was very helpful and professional. Even took the time to help me set up my Ford Pass app after the sale.

My experience at this dealership was incredible thanks to Brian Maynard. Brian is an excellent salesman and someone I would recommend going to for anything when wanting to purchase a vehicle. He’s always looking to help those that need it the most. Gates Ford has a good one with Brian.

I bought my very first vehicle from Brian at gates Ford. It is 15 escape. I walked in after getting off work and was leaving in my new ride just a few hours later. Was very quick and professional. I highly recommend going to see him. I also highly recommend there service departments. Management will get you in and taken care of. Highly recommend going at least once and make your own assumptions and you’ll keep coming back after the first time.

I bought my very first vehicle from Brian at gates Ford. It is 15 escape. Was very quick and professional. I highly recommend going to see him. He was welcoming and gave me a great price on my first car!

My guy Brian Maynard, guy is always a class act. He’s always educating himself and progressing his skillset to be the best at what he does. Very self confident and always knows if he gives his best no one can succeed more. Know Brian for many years, and if there’s anyone who deserves a five star rating, it this man. Kudos Brian, you deserve it!

Came through just to look at stock not to buy anything, but I got nothing but great customer service from Brian Maynard! He was very friendly and helpful through the whole process. Would definitely recommend him for anyone looking to buy.

We worked with Lewis and the process was extremely easy. Really friendly and helpful staff.

Went with a friend to buy a car, met Brian Maynard, was an amazing worker and just a great guy to work with. Answered all our questions, was upfront, great service. Flash forward two weeks, my uncle was looking at buying a truck and told him to call Brian. Great experience

Gates Ford is a quality dealership with a great inventory. If you are looking for a new vehicle, this is the place to go. They have some great sales reps that know their business and I can personally recommend Brian Maynard. I highly recommend both Gates and Brian for your next purchase.

Wonderful Experience. Brandon T. did a great job at helping us get the car we wanted at the right price. So easy to work with and will be our dealer for future purchases!

Brandon Thomas was great in the whole process.

Highly recommend gates! Brian was awesome! He’s very knowledgeable on product and pretty easy going. Still waiting on that kilt trip you told me about! I’ll be waiting.

While my experience wasnt entirely positive (I wound up returning a vehicle) the fact that GM Chase & my salesperson Brian were willing to work with me after the sale to take care of my issues earns 5 stars for customer service. Many –maybe most– dealerships would have ignored my concerns after making a sale, but these guys were understanding and gave me a couple options to choose from to work things out. Thanks again!

Fantastic buying experience and would recommend to anyone looking for a car. Fair and honest, upfront, and will work hard to earn your business. Will definitely buy from them again!

I had a great truck buying experience at Gates Ford. Stacey Powell knows Ford trucks. Totally satisfied with my F350. Everyone helpful at dealership. Definitely a 5 out of 5 rating.

Excellent service. Went in looking for a truck. Didn’t end up buying but still had a great experience. Brian Maynard, my salesman, gave me a great run down on the models and was overall a fantastic associate. Felt bad that he went through all that just for me to not buy anything. Keep it up!

Brian Maynard is the best!!! Amazing customer service and will make sure you leave happy. He makes it an awesome experience and I would definitely suggest asking for him. :)

Although I did not end up purchase anything, the service was outstanding. I want to personally thank Brian Maynard for helping me find everything I was looking for. In my search for a vehicle I will definitely be visiting Gates Ford again in the near future!

Brian Maynard is definitely the best salesman Ive seen in a while! He so professional about his job and makes you feel right at home when buying a car for the first time! Ive been to other places and they were definitely no where near up to Brians hospitality standards! Thanksam!

Even though I didn’t purchase a vehicle I appreciate the hospitality and professionalism Mr.Brian Maynard gave to me. I’d highly recommend going to him. Definitely coming back in the near future when I’m in the market again.

Brian Maynard is an awesome salesmen. Helped me get into a new car that I love. Will definitely come back to him!

If you want a new/new to you vehicle talk to Brandon Thomas. He’ll point you in the right direction with no run around. Thanks to Mr. Gates also for such nice facilities as well.

Brian was our salesperson on a recent purchase, he went out of his way to get the car ready to test drive in the pouring rain. He was very polite, hard working and did a great job. I would refer people to him.

I just bought a Bronco sport and it was a great experience. The sales woman Stacy Powell was exceptionally nice. We arrived late at the dealership just before closing. Stacy was willing to stay slightly after hours as we finished the paperwork. We made a great deal. They offered me 3,000 more on my trade then I was offered at Pinnacle Ford on nicholasville road. It was just a very pleasant buying experience. From the finance manager to the sales manager. Thank you Gates Ford you have a great team. Ill be back.

We had an amazing car buying experience with Brian Maynard! He was very hospitable and made the overall experience great! I would refer anyone to Gates Ford.

We traded our 2010 Ford Taurus for a 2017 Lincoln MKX and we love it. Stacy Powell was our Sales Consultant and was very friendly and wasn’t pushy in anyway and that is what I liked most! I do not like to feel like I’m pushed into anything!! We actually were only driving through to look but we talked to Stacy and drove away in our New car. We realized after we had left the glove box was broke, my husband called the next day and spoke with Chase as Stacy was off for the day and they gladly fixed it for us and we greatly appreciated that. And also the next day after we bought the car they had us bring it back in for a complete detailing and they gave me a car to drive until mine was done.

Great experience! A very professional and helpful young man, Brian Maynard, helped us with all of our needs. Thanks, for a wonderful shopping experience.

I want to thank Brian Maynard of Gates Ford Lincoln for going above & beyond on taking care of mein my search for a new truck. Class act guys that run a professional dealership. Always a pleasure working with the Gates Ford family!

Thank you Brian for our 2021 Expedition Limited! Every department there was professional and very polite! If you need a vehicle go see Brian today!!

Great dealership with a fun and loving atmosphere. Go see Brian if you need a car he’s the best!

Enjoyed my experience with Brian Maynard. Very good people person skills, and a great salesman

Dealership is a class act. Special thanks to Justin Feasby for getting us in and out and making the sales process a breeze. Most salesmen on car dealerships are pushy, aggressive, or disinterested. Justin was cordial, professional, knowledgeable about his product base, and interested in accommodating us with the vehicle we needed, instead of the vehicle they needed to sell(like other dealerships I’ve gone to in the past). He knew exactly how to help us drive away in the brand new explorer we had been dreaming of, without feeling hassled, hustled, or uncomfortable. His knowledge of the vehicle in and out proved to us that we had found the right place to purchase our new car, and He even made sure we were set for winter with a 4 wheel drive capable of getting my wife to work safely year round. If you find yourself in the bluegrass, need a new car, and like to support American made, genuine businesses, stop by Gates Ford in Richmond and ask for Justin Feasby. You won’t come away disappointed, but rather like part of a family that truly has your best interest at heart. Since buying from Justin at this lot, my brother, and my step brother have both bought cars through him and have come away absolutely as happy as we did.

Zack and mike were very helpful and quickly took care of my car! Best Ford dealer I’ve ever been to, I own 5 Fords and I will be bringing them all here from now on!

We were traveling through Kentucky on our way to Chattanooga, TN, when we started to experience vehicle trouble with our 2011 Ford F250 (we were also traveling with our 30’ fifth wheel!) We filled up with gas and had gone about 60 miles and realized we shouldn’t drive it any further. Gates Ford Lincoln was the nearest dealership that we found online that could help us - today!The service technician, Bob, and the shop foreman Joe, ran diagnostics on the engine and said that the filter could be bad. Apparently, when we fueled up the night before, we put in unleaded gas instead of diesel!Bob was so kind to work on our truck for several hours even tho his day had already been planned. He pumped out the fuel and replaced the filters. After filling it with clean diesel, he took it for a test drive, came back and gave us a thumb’s up!!Bob and Joe really did everything they could to help us get back on the road!! We are so thankful to have stopped at the Gates Ford Dealership and would recommend them to anyone needing service or even for buying a new vehicle!! Thank You So Much!!Dale and Carrol HolckMorris, Illinois

Ask for Brian if you want a quick and painless car buying experience! He was so helpful and made sure he listened to all of our concerns!

A good friend of mine Brian Maynard is one of the best salesman I know super helpful easy to work with And a pleasure to do business with!

Nothing but positive things to say, had a great experience with Sales Rep Brian Maynard. Would definitely recommend Gates Ford an him to friends!!

Had an awesome experience looking for my new ride. Brian Maynard was super helpful and professional, I’ll definitely come back when its time for a upgrade

Had an amazing experience with our sales lady Stacey. She was more than helpful and friendly. The whole experience was quick and painless. Id recommend Gates and Stacey to everyone looking for a new or used vehicle.

Easy and quick service, helped out as much as possible

Brandon was very helpful and made an unfortunate experience of my car dying a very pleasant one. Helped find a suitable replacement and did it in record time.

Traveled 3 hours to Gates Ford Lincoln because they had the vehicle I had been searching for, for quite some time and it looked to be a good fit. Before traveling that far I spoke with a sales representative about financing and a few other things, she was very nice and helpful. One of the things I was told that would be included was a 3 year or 36k mile warranty. Once getting there, and finalizing everything, I was told the warranty WAS NOT included by another team member of Gates, which was def. a factor in me traveling that far beforehand. Went ahead and purchased warranty separately. Once getting home all seemed well, until I went to get my new plates/ tags. Ill be honest I was unfamiliar with the process, so once going to my county clerks office they informed me that they had not been sent the documents needed. I called my sales representative and she apologized and assured me it would be taken care of. I asked about new temp tags so I would have a vehicle to drive as mine were due to expire in a few days. She said she would send those as well. My tags are now expired, my sent tags are now in the mail somewhere (I thought they would be sent over night so I would have a vehicle to drive to work). Here it is several days later and Im unable to drive my pretty new vehicle. I understand things happen, and was told they have had issues with the clerks office which in a separate building, but would think if that was the case they would be following up after sales. Everything else was great service wise, love my new vehicle, just very disheartening I have a car I cant legally drive atm.

I absolutely love this dealership and I give 5 stars to Brian. He was absolutely wonderful, extremely helpful!

Staff was great with us, very personable and honest. Each one we talked with didnt try any of the typical car lot sleezyness, will buy again.

Brian Maynard is the man you want to go see. Hands-down the best experience I’ve ever had a a dealership!

Had a great experience buying a car with help from Brian M. He gave us plenty of time and space to make a decision without pressure, and helped us find the exact car we were looking for!

Went in to browse and left with a new vehicle thanks to Brian Maynard! Highly suggest dealing with him whether you’re just now entering the market or have been everywhere.. Brian will hook you up!

Great place to buy! Will definitely be buying from Brian Maynard for next vehicle!

Great place and friendly staff. Call and ask for Brian he will get you in your dream car today

Brian Maynard gave my mom a amazing car that she loves and it’s perfect for traveling.

Justin was such a great help! Went smoothly, he’s very helpful.

Great place to buy a vehicle, get in touch with Brian and he will take care of you

Brian Maynard was a huge help for me, he will definitely be getting my business for all my future vehicle purchases!! Thanks Brian!

Shoutout Brian Maynard for his no nonsense approach and getting the deal done.

Stacey Powell was amazing! She was super knowledgeable, helpful, and she even stayed late to make sure we were taken care of. We never once felt pressured, and was there with us every step of the way throughout our car buying process. Next time we need a vehicle, we’ll be calling Stacey!!

Stopped in to see they would help me remove a stuck screw. They did and no charge

My experience is mainly with the parts department. Daniel and Rick are top notch and always get me what I need or offer to help me source aftermarket if needed.

Thanks to Brian and all the employees at Gates Ford for making my purchase as quick and easy as possible!

Bought a car from Brian M, love the new (to us) Rogue!

Took my Mustang in for an air bag recall. Service personnel were very courteous. Service manager covered my seats, steering wheel, and floor before the car was taken to the service bay. Work was done quickly, and the interior was just as I left it. Service manager made sure I was completely satisfied with the work before I left. This was an excellent experience and I would highly recommend.

Brian Maynard is the best car salesman this side of the Kentucky River what great service!!

Sent too gates Ford by a coworker to talk to Bryan,a sells rep. Im 70 years old,and he treated my wife and I better than than we have ever been treated at a dealership.bought a great truck

Big thanks Brian at Gates Ford In Richmond for making my first Truck purchase a pleasant experience. If you’re in the market for a vehicle stop by and and see Brian.

I had the easiest time goin through them, and they had amazing service everyone was so friendly and so helpful!

Reached out to Brian Maynard about a car at Gates and he was incredibly helpful! He returned my messages immediately and answered all of my questions. Thank you, Brian!

I had an excellent experience in buying my new ’21 Ranger at Gates Ford. As a someone with a severely compromised immune system, I was concerned about exposure, especially as the pandemic precautions seem to be winding down. At a local dealer in Louisville, I was surprised to see masks almost seemed like an afterthought.I found the Ranger I wanted online and contacted Shawn at Gates, who verified details of the vehicle and provided initial pricing. Negotiating a deal with Chase over the phone was a good way to do business. When we got there, they were ready for us, and all of the medical precautions were followed. I was quite comfortable at the dealership while we were there, and we signed the papers out front.The people at Gates Ford were very professional. My wife and I would make the drive from Louisville to do business with them again.

Absolutely wonderful experience with service department. My family broke down on the highway traveling for Thanksgiving. Called in they helped me contact Ford roadside assistance and get my Escape to them. They got me in and went above and beyond to find the part and get us back on the road. I am terribly bad with names, but the lady in the service department was wonderful, the soul of Southern hospitality. They had a mustang gt in the showroom that really turned my head. Great dealership and a true credit to the Ford family. Thank you so much for saving our Thanksgiving!

Brian did a great job looking for a future potential vehicle. When it’s time to buy, I know who to call, Brian Maynard!

Worked with Brian Maynard, he made the entire process easy!

Make sure you ask for Stacy Powell. She made my experience very comfortable. On a side note her office smells amazing.

Go see Brian Maynard @ Gates Ford! Tremendous young man that will do anything to make sure the customer is 100% satisfied!

Brandon Thomas was a great salesman and showed great customer service, got me in the vehicle i wanted at a great price and Chase Thompson also did a great job got me where I wanted to be with my payments and a great on the road price. They work magic!!!

Brian was a great help in my search for a new car!

Brian Maynard is one of a kind! Awesome guy!

Ask for Brian Maynard! The help and service that Brian offered was second to none.

Lewis was great to work with!

I was very pleased with the service that I received. Everyone needs a service manger like Joe. He was very helpful and kind. Thanks Gates Ford Lincoln

Such a wonderful place brain was such a help to me

Dont appreciate hidden fees added to service quote. Assume it is practice for all Gates group.

It is very hard to talk to anyone after you drive off the lot, have left voice mails for managers, left messages for call backs and not once been able to talk to anyone. The buying experience was average, the customer service below average.

Only problem was I didnt receive a call telling me my part was in. I had to contact them.

Great group of people. They werent very pushy, they took their time with us, and I didnt feel any pressure to buy. Who do that we ended up buying. Finance manager was very polite and nice, and he was a pleasure to work with. Would definitely recommend them, and theyll be the first place I go when I whenever I buy a new one.

Just had my F-150 in for brake service and a recall. Top-notch courteous service, from scheduling my appointment, having an advisor greet me at the door, to the quality and speed of the work they did. Ill definitely be visiting again in the future!

All I can say is that this place is awesome! Talked with Josh Williams Thurs afternoon and by Friday night we drove home in a brand new car. He said he would get us a car and he went above and beyond to do it. Im sorry I cant remember the finance ladys name (it was her 1st day and she went above and beyond also) and another gentlemans name that did the same. Thank you all so much!