Bought a car a few days ago from the Richmond location. We love the car. Sale and Finance were great. However we discovered that the tires were two different sizes, the oil needed to be changed and the air filter was filthy. We called about that and got an attitude from them. I asked for a service appointment to get these things taken care of and the service dept is not open on Saturdays. So now I have to take off work to get these things done or either pay for them myself. I asked about a loaner and was told once the diagnosis is complete they will determine if I need a loaner or not, guessing this means if they are keeping the car for a day or two or if theyll be able to get to it right away. I am also guessing they will not reimburse me for the time I have to take off work for things they didnt check in the first place. So now its a couple weeks since I wrote this review. My husband addressed these issues with the manager and he immediately resolved all of them. Carmax bent over backward to make sure we were satisfied and they were more than fair. I am upgrading my star count and would definitely shop there again.

Our visit to Carmax was stress free and Mr. Steve Garrison was extremely helpful and patient and assisted us in picking out a car for my son.

This place is a joke. I asked for a car to be transferred to a store closer to me. The location is was coming from was 23 miles away. You would think it would take a day, maybe two at the most. No so. Four days later it’s still not ready. When I called to find out the status of it on day four, I was told that they are still inspecting it. What??? Why would it need to be inspected if it was for sale at another location just 23 miles away??? It’s not like it’s coming from a different state. Was also told the receiving location was waiting on the title. Are you serious??? Waiting on a title. Why wasn’t the title sent with the car??? Can you not use a scanner and electronically send one??? Does it take more than four days to ‘send’ a title??? To say that this company is unprofessional would be an understatement. This is why people think the used car industry is nothing but a bunch of stupid vultures.

My experience was good. I sold my car at carmax and they offered a really good amount and they made it really easier for me.

Thanks for the Quick and easy no hassle we experienced on the deal our Wrangler Sahara Unlimited the paperwork a charm working with Ashley, Ernesto,Shericka Thanks everyone

I had a great salesman that worked with me till i found the car i really wanted.

Great place excellent car selection easy to sell car to them no hasse.l

I am a returning customer of CarMax for many years, trying to buy a new pre-owned for my own use from this site. I have a legal drivers license but the manager of This site requests something very unusual. The request is that I need to have “car insurance” before allowing me to test drive.I am currently on a rental and do not have a insurance attach to me personal then they rejected my test drive.How can a person have car insurance before he owns a car ? This is just not a fair request. This happened yesterday at this site. Never saw this kind of request anywhere before in my life. Does anyone ever ?Is this their discrimination or something ? At CarMax, really ?

Went in to sell my car. got a quote online, and by the end they gave me my quoted price for my car. wonderful experience.

For car haulers:1. After 7pm they do not give you a vehicle if it is inside the gate.2. Once you have slip out, you can pick up between 8am to 7pm.3. Unfortunately my vehicles were supposed to be outside, but somehow still were inside the gate, i had to wait their business department to open which is 10 am.4. Pretty much lost almost a day from 7:30pm - till 10 am5. If your vehicle outside their gate you can pick it up, there is a locker.

My experience was great, the waiting time was not that big considering the service that was done, and all the staff was really friendly and worked really hard to make my deal work. Im definitely considering CarMax if I need to sell any car in the future.

Andy Grall, my salesperson, and the entire team did a fantastic job. Great experience.

This is my second time buying a car at CarMax in Richmond. Both times it was a very pleasant and easy experience. The facility is always clean and well maintained. All of the staff that I interacted with was very nice and helpful. I highly recommend CarMax Richmond and my salesman, Gary Penick, who I have now worked with twice. Thanks guys!!

I drove an hour to look at a truck round trip it was 2 hours. I talked to one of your reps on the phone the night before and sent the buyer order to my credit union. I was all ready to purchase this low milage truck. When I arrived and began inspecting the truck I found touch up paint done in the completely wrong color. The minor scratches to the truck would have been barley notice able but your paint shop decided to ruin a perfectly good truck that would have cost more than 1/3rd the cost of a 30k truck.We decided to try to look at a few other trucks and found the same issue. When the manager came to look at the truck his first statement was that the truck should have never even been on the lot. The inside wasnt cleaned properly and had dirty on the floor and smudges on the dash.When we looked more closely at the truck we also found where they had repairs some damage on the front bumper and left the tape on one of the lights proving they had painted the bumper while it was still on the truck! I have had plenty of work done on cars to know this is not how a professional paints a bumper. The job the body shop did made the truck worthless and wasted hours on my time.I had an appointment, had a buyers order, and gave them from 5pm till 10am the following day and was extremely disappointed with what I saw as a representation of CarMax.The manager did end up giving us half a tank of gas for our troubles but overall I will never trust any work or vehicle from this CarMax.The person who does the inspections as well as whoever painted multiple trucks should be fired

So easy, picked out a car online, got pre-approved online, made an appointment and headed to the dealership. When I got there we did have a bit of a long wait, but once the process got started it was quick and smooth. I am currently waiting on a call back from service for an issue I am having, but other than that best car buying experience I’ve ever had. It does make me feel a lot better knowing about the money back guarantee as well as knowing if anything goes wrong in 90 days they will fix it.

Mark Burns is simply phenomenal and is the reason I will be coming back to buy another car from Carmax! Pressure free, friendly employees, and a great selection of cars to fit every need! Great job by the management here!

Great place. Come and ask for Steve, he is very helpful...

Just purchased a car for my daughter and Mark Burns was spectacular! The process was crazy easy, you can take a test drive alone so no worries about social distancing, and I was in and out in 90 minutes. Super attentive, everyone from the sales rep to finance was helpful and friendly. I highly recommend!

Had car shipped from Georgia. When I asked for a walk around at the Georgia store (Norcross carmax), they performed a walk-around on another car, which was higher mileage. I asked the Rosenberg carmax manager to get in touch with them, and he stated the number to the Georgia store wasnt working. I had to personally get on phone with the Norcross store and have them do a walk-around on the car I requested. When car arrived, the paperwork was ready for me to sign without a test drive. I stated I am not purchasing without a test drive. I was told I had 20 minutes to test drive. But I can say my salesman Robert, who was pretty new did his best. Now just waiting on a few things like decal install, floor mats and owners manual...being a firmer carmax employee I say the quality has gone down

Great experience.I love my new car 😁 Kirt was wonderful and very helpful. The whole process was flawless.

If it was possible to give more than 5 stars, I would! I could not be happier with our experience at CarMax-fort bend. My husband and I could not stop talking about how easy, not stressful and fun our shopping experience was. We had a wonderful sales associate, Nick who went above and beyond to make sure we were taken care of. Two other employees that I would like to mention that were super friendly and helped us during our car buying process are Gary and Scott. Both of these men were so helpful, fun and just made the process so smooth and enjoyable. We were the last people in the building, as our process kept us until shortly after closing, and not a single employee was upset or frustrated that they were staying late. Every staff member congratulated us on our new purchase and truly made it an exciting evening! This is truly how car buying should be- easy, stress free and fun. We will never go to any other dealership- CarMax will absolutely have our business in the future.

You get what you pay for excellent service, stand up to reputation

I absolutely love the customer service I was given buy my car sales representative Brian. He was very patient as I went through my process for financing a vehicle. He took time to explain all the details and did not leave me confused. I would definitely recommend this location to anyone looking into a vehicle!!!

I went to sell my car. They were quick, courteous and straightforward with their offer. Thank you!

This is the second car I have purchased through car Max. The first was a Jeep Wrangler in 2019 and this past March I purchased a Ford Fusion. These have been the easiest car purchases I’ve ever made. With the Jeep, we knew exactly what we wanted and they found us exactly that. With the fusion, I simply gave them a budget and they showed me all my options. All was done and approved over the phone. When we purchased the Jeep, we were out in about an hour. This time I did a home delivery. With COVID, being able to have the car delivered at home help me feel safe. I will always recommend CarMax to anyone purchasing a car.

They take for eveeeeeeer! Took me 3 hrs to sell the darn car, even I had the proposal online 🤷🏻‍♂️

John was probably the most low maintenance car dealer, I’ve ever dealt with. He started on my vehicle and kept me updated for nearly an entire month. Fantastic service!

Super easy process and awesome customer service!

Excellent sales staff good pricing.

Very satisfied transaction.

I was so pleased with my CarMax experience! Needing a new car during a pandemic is less than ideal, but CarMax made the experience hassle free and safe. I searched their website using advanced filters then saved my search. For weeks the website sent me possible matches. Then I found the car I wanted, had it transferred to my local CarMax, and applied for preapproval...all online from my home! Everyone I dealt with on the phone and in person went above and beyond to help me and keep me safe. Best of all, I love my new car!

Great customer service. Friendly atmosphere.

Collin and the manager was ver helpfull.

I went for an appraisal since I was in the middle of trying to find a new car. My brother told me about them doing it for free, so I thought if its free then it cant be a down since to it. Went in and they guy who serviced me was truly awesome and PATIENT!! I was on the phone with my mom, the insurance company and my former car company within the 2 hours I was there and fresh that guy was patient and understanding. Great staff! They even out a pretty bow on my car to take a pic. Even the finance team was AMAZING. The people are the true definition of southern hospitality

Excellent service, CarMax goes to the extreme to make sure safety in this pandemic.The staff was very professional, friendly, and very pleasant.The entire process was very quick, the offer they made me was reasonable.

Sopond was an amazing sales associate, he helped me out during the process. Even though it took a few days to finally get my vehicle he was really patience and not pushy. This is my second time buying a vehicle through carmax.

We bought our car a year ago at the Richmond location which was an absolutely easy experience. Our salesman Mack was great.This week we had some warranty and maintenance work done. The service consultant Cynthia Nino did an incredible job arranging for a loaner and quickly making sure the job was done! Such great customer service and all with a smile! CarMax will be our go to from now on!

Super nice service!!!!I was trying to sell me Nissan last week.The front desk is very kind and patient.Even I end up with not selling it at the end, thier attitude is still very nice.

Clean and everyone is very sweet. helped buying a car very easy

Easy peasy. I printed out my offer from Carmax. We cleaned out the truck then drove two vehicles to Carmax. They inspected the truck and gave me exactly what the offer said. Much more than our local dealership offered. No hassle, very friendly service. We drove away smiling almost in disbelief. 🥳

Made an appointment online to sell my car and all was handled professionally and expediently.

Lola found our perfect car in less than a week. The only thing that would have made it easier would to pay with my credit card!

The vehicle I was wanting on line was there and I was not pushed into looking at something else. All finance options offered to me were clear and my choice to make.I arrived @ my 2pm appointment and was driving out a little after 4pm with my new car. Carmax really is a no hassle dealership. Compaired to all my other experience with Big Brand Dealers I felt very comfortable and no pressure.

Worst car buying experience I have had yet. I would not recommend anyone to go there.

Very professional service. CarMax goes to the extreme to make sure safety in this pandemic. We came in to the CarMax location in Richmond TX to sell our car. The price offer was reasonable. We accepted the offer and got the check within an hour from start to finish. All employees are very courtesy and professional. Highly recommend. Exactly as shown in CarMax website, “The way it should be”

I was dreading the process of selling our car, but CarMax made it so easy! The staff was very friendly from the moment we walked in the building.

Came in purchased a Chrysler 300 now I feel I’m experiencing transmissions issues. I was told by my salesman it “ learns how you drive “ whatever that means I shift into park I feel a big thud. I asked if this is a problem he answered with no give it some time. I feel as though within the 7 day money back guarantee salesmen try their best to give you the run around so that when the 7TH days comes the customer cannot return for a refund all about COMMISSION and I noticed after I signed the papers attitude changed quick I was told Carmax is a good place to buy vehicles but I think I was lied to

The customer service was top notch!!!! I left with the car I wanted and am very satisfied.

First time to go here to buy my 5 car. Loved it not your conventional dealership the experience has been great..

Sugarland CarMax is Awesome! Staff is super nice and helpful. I recommend this location!!

Everyone made it very easy for me to limit the time and annoyance for buying a car.

The staff was professional, friendly, and very pleasant. The entire process was quick, the offer they made me was reasonable, and I accepted it. It is probably true that you might be able to get more if you sold your vehicle yourself, but my past experience has proven it is not worth the time and exposure to scammers, tire kickers, and joy riders.

Awesome experience! Fast and easy. Gary was great!

Salesman wants you to get the car that they want you to get and not the car that you want to get

Picked up my Honda CRV just exactly one month ago, car hasn’t left service since I got it. Been in a loaner since purchasing my car.

A 24 hour notice was given and Vehicle was not ready for my drive test due to driver tire replacement. Was given a copy of the post inspection report and information on the report was very generic and no help. If I decide to purchase a vehicle I would choose another location and maybe the my have a different mind set.

Dealing with CarMax was a wonderful experience. I was moving and needed to sell my vehicle. I took it in for appraisal 3 weeks prior to leaving a got a quote that aligned with a price range found on the Internet. When I recently brought the car in to complete the transaction to my surprise the appraisal value increased, hard to believe but confirms the honesty of CarMax. Everyone I dealt with was friendly and professional.

Had a great experience at Carmax! Mark Burns was so accommodating and helpful. I wasnt interested in car shopping the day I went but got dragged along and ended up having such a good experience I came back and got a car that fits me perfectly from Mark.

My sales associate, Mark Burns (Ft. Bend location) made the entire process painless. We handled much of the transaction over the phone and online. Aside from a scheduled test drive, I probably spent less than 30 minutes inside before driving home with my new purchase. Mark arranged to ship the vehicle from another Texas location (for no charge and with no obligation) and kept me updated on the status of the deal throughout. I’m definitely a satisfied customer and strongly recommend Mark Burns at CarMax Ft Bend In Rosenberg, TX.

Bought my wifes car here. This is the third time we went to Carmax and the experience was top notch

Ask for Andy he did everything right

I flew here to buy a car and, wow, they treated me so well! Carl was patient, knowledgeable, and fun. The managers, Heather and Steve, were attentive and friendly. I believe my happiness and satisfaction meant more to them then if I made a purchase. Great car buying experience! (And I bought EXACTLY the right vehicle! Thank you, Carmax 😘 )

Great customer service. Got quote same day.

Very attentive and courteous!! Made my shopping experience easy.

Gary and all the staff I interacted with were pleasant and professional, which from the moment I came in the door to the day I left with a check for my truck made it a very satisfying experience. I believe I got a fair value for my vehicle.

4th car Ive bought from Carmax, 3rd from Ft Bend carmax, in the past 15 months. Cars have a lways been of great quality. We had one issue with a 2019 Dodge Ram 1500 truck for my son. It was still under warranty and transmission was replaced with no problem. This yr we bought Cadillac SUV for my wife and I just purchased an Audi A6 2.0 Quatro about 3 months apart. Sopond handled both cars for us and was just great. Please continue buying high quality leased vehicles at auction. I knew what I wanted in my Audi and just waited about a year for it become available online. Got a 2017 premium plus Quatro 2.0 with only 12,500 miles on it in excellent condition. Will always recommend Carmax to anyone looking to buy a car or truck.

My salesman Jonathan was super helpful in helping get my vehicle. Everybody here made sure my visit was great. I was in need of transportation to and from work. I had no hassle. I love carmax!!!!

Don’t waste your time (took an hour to receive an appraisal) and leave money on the table trying to sell a vehicle to Carmax. Received a lowball offer for a mint condition 2016 Ford F-150 Lariat with 31,000 miles. Listed the truck on AutoTrader and sold it privately for $6k above Carmax offer.

It wasnt a bad experience, but things could have gone a little better. Somehow they ended up running our credit 4 times, affecting the monthly payment of the car we were trying to buy, and of course affecting our credit. Besides that hiccup, finding and picking out the car went well. The salesperson also helped with getting us out of there as fast as she could when the process started taking a little too long. Shes the reason I gave 4 stars instead of 3.

CarMax is AMAZING! My car buying experience was a breeze. A big thanks to our sales associate Jonathan Anderson who was friendly, knowledgeable, quick and efficient. The entire process was seamless from start to finish. My husband recently purchased his car new and not used, so didnt buy from a CarMax and the entire experience dealing with car salesmen was awful and very frustrating. I am so glad CarMax has a no hassle process. Additionally they took high safety measures by wearing masks, and disinfecting cars before your test drive. I also saw other workers disinfecting chairs and tables after other customers left. Thank you so much for your professionalism, customer service and making the car buying process so easy! I love my car!Additionally they gave me a very fair price for my trade in.

They gave me exactly what they quoted me for my vehicle. Easy process to sell your car. Highly recommended. Everyone was extremely courteous & helpful.

This was the most pleasant and easy car buying experience I have ever experienced. Johnathan and his entire team were great. I went it, looked at the car I was interested in, test drove it. They provided all the history and information on the car and provided financing options and recommendations. Overall I was in and out within an hour and a half! No hassling, just great service. Highly recommend!

CarMax gave me a fair price for my car and the process was extremely easy.

Disappointing. After hearing how used truck prices were increasing, mine went down twice!!

Very rude and not helpful at all and would give no stars but I have to give something so 1 star

Great customer service.

Friendly and easy going, super communicative and are willing to get you exactly what you are looking for plus you can’t beat the free transfer within a 200 mile radius!! I would absolutely recommend Carmax to everyone

The vehicle transfer process was easy. Ismael was awesome! Really went above and beyond. Explained everything clearly and provided email updates until car arrived at fort bend location. Travis in the business office was great too!Just upset that they wouldn’t replace the tires on a car that I bought for 37k. They are worn. I will have to now deal with this expense shortly. Unacceptable honestly. Also when I mentioned a few items that needed to get addressed before I took delivery, my sales associate Mack noted them down but addressed none. It was too late in the evening when I went to pick up the car but Travis still got a few of the items addressed quickly even though many of the employees had left already. I appreciate him for doing that.

Andra Lewis in the business office greeted me when I walked up to the counter with my car buy offer. She took it, explained the process and was very efficient and professional. She had me out of there in about 20 minutes with all paperwork in my hand including my check.Andrea gave me the confidence that the transaction was taken care of.

Easy to shop at... friendly staff... a little slow on the financing paperwork...but nothing terrible.

Outstanding job thru the process

Awesome company!! Will recommend everyone to use car max. Super fast and easy. Don’t have to sit inside a car lot waiting and waiting they deliver and you sign paper work at home. Highly recommend it’s the only way to shop for your next vehicle!!!!

Once again I had a wonderful experience with CarMax. My consultan was Matt Feldmiller who was absolutely great. No wasted motion or sales talk. Knew his job well and executed it well. I have been here before and will probably be here again. BTW-my wife and I had spent the previous two days at conventional car lots: Dodge, Ford etc. Sticker shock on both new and used vehicles. We talked to salesman who we explained to what we wanted and how much we were going to pay. ALWAYS got lead to something else. Got here 30 minutes later Matt had the vehicle and price range we wanted.

4 months after buying the vehicle Im getting a check engine light, p1101 code

Great experience with Car Max in Fortbend. My sales person was Mark, who was very knowlegeable, experienced and provided great help. He was very quick in answering queries and solving issues.

Good staff. Quick and simple. Really no hassles. If it wasn’t for my bank mess-up we could have completed the purchase way quicker. Overall, my two cents is: if you want to buy a used car with a fair price, car history transparency, comfortable environment, go to carmax. If you are an expert in buying used car or lucky enough to find a great deal then I have no suggestions

Amazing work place

Simple. Straight forward. Quick.

Professional, courtesy, friendly and prompt. I will recommended to all of my friends and family.

We got appraisal offer 6 days ago(last Saturday) by Gary who is very professional and friendly person, it took 20mins to finish and I got appraisal form which would be valid for 7 days. Courtney helped us to finish our car selling process today and it took another 20mins to finish car sale. She is very polite and explains everything clearly and patiently. I have to say the whole process was really great and efficient.It is very sad day for me to say good bye to my 6 years close buddy: BMW X5. But Gary and Courtney make our first car selling experience in US a fantastic one! Good job done, CarMax!

I love the people here! Ive been coming here since they have opened to pay my car bill and Ive had nothing but smiles and great people help me! A month ago we sold a car to them and it was a fast, easy, and painless experience. Charlotte from fiance even made the more legal aspects, seamless and relieving. Yesterday it was time for me to trade in my lovely little car for something new, so I knew exactly who to go to. Steve was my salesman and he was, of course, amazing as always. I always say hi the Scott, the manager, when I go by. Hes helped me before and is always around if anyone needs him. Travis from the business office is the one who always helps me pay my monthly, but yesterday and the time before, hes been the one who makes me sign all the paperwork. He made it so easy and explained anything I had questions about. Together the team made buying a car easy and stress free! Ill always reccomend them if anyone needs to purchase. Thanks guys!!

Update on review. Not good at all with service!!!! Mack was fantastic. The experience was great. No pressure but willing to help and assist in all ways. He was amazing. Service center is a challenge to work with after the fact.------- Well the car purchase part was wonderful. The service center is the absolute PITS!!!! They will not return calls and the repair I got there was incomplete. I do not recommend this location dealing with repairs of your purchased car!!!!

Purchased a vehicle and they stand by their words on making it right...needed a few repairs on our car when we bought it and now she looks brand new

Carmax made the car buying so simple and hassle free!

The process was easy. Lots of nice vehicles to choose from. The only thing I did not like is the salesman was not as pleasant as I would have liked and I felt rushed into picking a car.

Took my car to CarMax to sell. Got more than I expected. Very pleased with the process. Easy and hassle free. The front office staff was friendly and made the process smooth. Will keep CarMax in mind next time I decided to sell another car in the future.

Very professional staff

Just doing some Research.

Love it.

Mack was a great salesman. Id recommend him to everyone and anyone. He never tried to sale me anything I couldnt afford. Walked us through the whole process and at the end put a ribbon on the car and took a picture.