The Team at Haley GMC are amazing. I have bought a couple vehicles from them. Both times they were very knowledgeable, helpful and efficient with their processes. Diane and Bill both communicated extremely well through the selection process. I was given options to help put me in the vehicle I wanted that was available. I can’t thank them enough and look forward to doing business again in the future!

Say yes to Haley! I did and would do it again. My salesman worked very hard to find the right vehicle for me. He was very professional and courteous. He made sure my On Star was setup and my phone was connected to my vehicle before I pulled off the lot. The financial process was very easy. The staff was very friendly and made my experience memorable. I definitely recommend Haley! Thanks Steve!

I recommend Rachel and Joe at Haley GMC when your next car service arises. Rachel was polite and happy to help me this morning getting the nitrogen in my tires balanced. Joe took my vehicle back in service bay and went to work. His attention to detail and care for getting the nitrogen pressure exact among all four tires was most appreciated. I appreciate their time and the excellent service!

This was the best car buying experience in my life. Bill helped secure the vehicle I was looking for and kept in touch until it was available. He connected me with Greg to complete the sale. We communicated via email constantly to finalize the additional options and costs, confirm financing, and exchange all the information he needed. On day of delivery, it was a simple process to sign several papers and get Gregs personal introduction to the features. That was it. Never any sales pressure. They will have my business going forward. Thanks guys.

Best buying experience Ive ever had. Ive been taking my pervious car to Haley for over a year now and was recently hit with a repair bill costing more than the value of the car. After researching what I wanted and looking online, Haley had the exact car I had in mind. I was able to test drive it and purchase it within three hours. No hassle, no pressure. Greg was fantastic and friendly to work with through the process and they went above and beyond to make sure to answer all my questions. I would recommend their sales department time and time again!As for service, theyre very good, but very understaffed. But theyre good at communicating when or if they could get something one in one day. My husband and I take both of our vehicles there and its been a great experience.

Unfortunately, after many years of being a customer, Haley Airport has lost my business. I made an appointment for my car for Tuesday @8am. My car wasn’t checked and pulled into service until late Wednesday afternoon. I called and was told that my car needed a battery and they put a battery in and would continue to work on the car to see what was wrong with it and would call me back with updates by the end of Wednesday. Never received a call. I had to call repeatedly to inquire about my car each time. I went to the shop on Thursday afternoon to find out what was going on with my car and was told that the battery was on order and should be there later on in the day. Once again my car was just sitting there and no one had relayed to me that the battery would need to be ordered. I left a message for the service MgR Bill to call me and he never called or followed up with me. Late Thursday, Rachel (service writer) called and said that the tech put a battery in my car, the engine started but then “locked up”.Rachel then said the car needs a new engine and said it would cost $6,000. Told Rachel that a new engine didn’t sound right as my car only has 97,000 miles on it. Frustrated with Haley, I had the car towed to another service shop. Apparently, Haley removed the battery they installed, not replacing it with several screws and bolts missing from different components under the hood. With no battery in the car, all my windows were left down in the car by Haley. Once a new battery was installed by the new service shop, it was determined that my engine was fine and just the alternator needed to be replaced and not a “new engine” as told by Haley. Not sure what has happened as I’ve never experienced this with Haley before but, I will never shop or do service with them again.

I went to Haley Buick GMC Airport to look at getting a new truck. The sales staff was very helpful, but not pressuring. I was able to find the truck that I wanted and got a very fair deal for my trade in as well. Best car buying experience Ive had.

Ray VanFossen was able to locate the exact car my wife was looking for. Tough task in this market. Transaction was flawless and smooth. No pressure at any point. Very satisfied in dealership. Thanks Ray for putting this deal together.

What a great experience! They got me the vehicle that i wanted and the payments that I wanted to keep them at. Go by and ask for Janet! She is awesome to work with. She is not pushy and she does everything she can to make it a great experience for you. I will shop there again in the future.

Started on my appointment time and completed the VA Inspection in a timely manner. My vehicle was delivered back to me as clean inside and out as when given to Haley GMC.

When I first arrived the gentlemen sitting up front were not very friendly or helpful. I had to speak first and ask how the process worked. The service itself was speedy, but no one spoke to me about my car; the receipt was just on the dash. The woman at the check out desk was a pleasure, I’m sorry I didn’t catch her name.

This dealer has always been one of the best in this area. Our second purchase here and they make you feel really great before and after the deal. Dont mine going the extra mile. Explains everything in simple terms so you dont have to question your right decision after the sale. Our sales person Janet Pineman knows her job all so well she went over everything from A to B she had our back. You can believe our next purchase for A car, truck, or SUV we car coming here first.Thank you so much.Walt & Darnell Parham

I’m from out of state and had a mechanical issue with my 2020 Equinox. I stopped in without an appointment and explained my situation and they immediately took my vehicle, diagnosed and fixed the problem. They were so kind and helpful. The service department staff are amazing. Highly recommend!!

EXCEPTIONAL CUSTOMER SERVICE!!!!!!!!! HUGE SHOUTOUT TO JANET & MICHAEL!!!!!!!! I appreciate you helping me find my car at an awesome rate, best dealership experience I’ve ever had!!! Went to 2 other dealerships that day & had negative experiences. I was about to give up hope until Janet reached out. She was friendly and polite and upfront and gave me options & listened to my needs. Michael in the financing department worked up a great deal for me and gave me advice for scoring a lower APR. Very Professional, honest & understanding. I used to have negative thoughts entering a car dealership & this dealership turned my outlook around. I didn’t have to wait long. The process was quicker. They even detailed my car and gave me brand new tires. You guys make the best team. I left crying happy tears. I’m so extremely happy and I’m recommending everyone to come and purchase a vehicle from you guys!!! Thank you again!- Your new customer for life

Came in for state inspection. In and out in a reasonable amount of time.Thanks to my advisor Aaron Cain🤩 And Cynthia

After looking for a New GMC Yukon for several months, I was able to locate the exact model with the features and colors (interior and exterior) that I wanted. Janet Pineman was terrific to work with and even through it was an out of state purchase, she made it as easy as if I was there. Janets follow up and extra personal touch (picking me up from the airport to drive me to the dealership) is exactly why I put Haley Buick at the top of the list for car buying experience.

This was the first time I used the shuttle. I typically come in on the weekend and wait. The shuttle was very convenient and service (although they did not find anything wrong with my car) was very responsive with communicating their findings.

Service advisor was friendly and helpful. Issue was diagnosed and repair completed in a timely manner.

Service is not great. I usually have few issues but this particular time was frustrating. Had a 10am appointment for some warning lights that showed up on my car that I wanted to have inspected. Dropped it off at 9:30 hoping to at least have had the diagnostics checked in a short amount of time since there was only two other cars there and I had an appointment. Called at 1:30 to see if they had any updates and sure enough it had not been touched yet. I called back at 4:30 to ask if it would be done in the same day as my appointment and they said no because they were short staffed and other things came up. I ended up picking my vehicle up without it being looked at and wasting my whole day. I was handed the keys and then left to find my car which was “probably still in the back” if I didn’t see it in the front. Just disappointed because I couldn’t even get warning lights inspected on the day of my appointment.

Terrible customer service in the service department. I’ve had my vehicle there 3 different times to get issues resolved while doing oil changes and every time they supposedly don’t have time to fix them even when my appointments are at 7:30am. Why make a appointment if you refuse to follow them?

This was the most pleasant experience I have EVER had in buying a car. I will do business with them whenever I am in need of a new car. Thank You so much Diane for all of your wonderful help in getting me my beautiful new Buick. You were truly awesome.

My friend had her car inspected there in August 2021and everything passed she returns 2 months later for an alignment and they they gave her a $2,336.20 quote and tell her she needs all new brakes and rotors when I just installed all new brakes and rotors in August the day before her inspection. The. They tell her she needs a new power steering pump they want to charge $900 just for the pump but its only $79 at autozone $59 on amazon ohh her power steering does not have play, no leaks, no squealing, then they tell her she needs a upper rear control arm which she doesnt. I had the vehicle taken to another reputable mechanic. Ohhh theres More they charged her over $130 for that inspection that she just had inspected in August.People stop going to dealers, tuffy, midas, Firestone and such for mechanical things on your car...the dealers charge 100% over cost and outrageous labor my other friend paid $706 for a $99 radiator the labor was 706 it only took 1 hour.Firestones moto is we treat you like family ...DONT FAMILY SCREW FAMILY OVER?

Repaired my issues in a timely manner. Great price with coupon.

This dealership experience is great. The representative are friendly and informative. On this visit the representative provided some advice that allowed me to save some money. I would definitely recommend this dealership to anyone.

Thomas and Diane were courteous and prompt in their responses to my questions and requests. Diane found me the vehicle I wanted so that I could test drive it and decide in person rather than ordering one online. She was friendly without any pressure and allowed me to make my own decision about my vehicle. Michael, the finance manager, was also extremely courteous and friendly and offered me options without pressure. Overall the experience was extremely positive. They are a small dealership that offer personal service. I highly recommend Hailey Buick GMC Airport.

We had a wonderful salesperson, Janet Pineman, who took the time to find the right car just for us!! Everyone at Haley Buick GMC Airport was kind and helpful.Janet asked questions and listened to us describe what kind of car we were looking for. She was diligent in finding the right one!Our experience with Janet and Haley Buick was a positive one and we will recommend them to all our friends!

No surprises.Very prepared.Expedient.Helpful.Enjoyble.

Diane was great to work with. She knew alot about the car and was never pushy like some people are in sales. Michael handled the financial portion and he was fast and organized. We will definitely be back in the future. Highly recommend this dealership to the everyone. We got a great deal on a great car!

Techs were thorough in checking another issue that developed after service and was fixed without further charges

Every time that Ive had to bring in my vehicle for servicing, its been a pleasure. They go above & beyond to provide top-notch service & theyre so very friendly. Keep it up guys! You have a longterm customer in me

I had a very pleasant experience. I initially worked with Diane over emails and text messages. She wasnt too pushy and very accommodating. When I went to the dealership, she was pleasant and very helpful. I was able to relax and pick the vehicle I wanted to test drive and even took a separate test drive with her. I end up buying the 2021 Buick Encore GX. Also working with Michael in the finance office was a good experience as well. He made suggestions but wasnt pushy and they were able to get me a great rate!

The entire team at HBGA were professional throughout while having the genuine friendliness we appreciate. The process was lengthy due to Covid. We were apart of the process and informed of details regarding the build along the way. The greatest part of the experience, hands down, was Tracy along with the GM Bill. Diane was a breath of fresh air with her charm and overall knowledge always prevalent. Michael had easy going style while completing his duties. Writing a check for thousands of dollars what not as painful as it should have been. We will continue to buy vehicles from this dealership for any future needs.

We had an amazing experience with Haley GMC Airport. Raymond VanFossen was very helpful and knowledgeable of the features on our 2019 GMC Sierra. Also the management team and finance manager were amazing to work with. Could not have asked for a better experience.

Great place to shop for your dream car the staff is very customer friendly

Not having a unit of interest within his current inventory, Steve Dixon went to great lengths shearing for something to please me. When he did find a car and presented it no time was lost in closing the deal. After closing, we toured dealership complex, meeting general manager, service manager and the cashier. As we ended the session, we both realized I could not drive the unit home because of the car I had driven to meet with. No problem, he said. We will deliver it to you home tomorrow. As promised, it was delivered by Steven Dixon. Excellent Sales and Service by one man, Steve Dixon

I brought my car in to replace a sensor, the very next day the sensor light was back on. I brought it in a second time, very next day the sensor light was back on. Called a third time was told to bring it in, now I’m told the other sensor is bad so I have to pay for labor again. I feel scammed and taken advantage of. If you were there to check the sensors then check and repair all of them at once instead of trying to nickel and dime me.

WHERE DO I BEGIN SO MUCH AWESOME AAAAAAAAAAAAAAAA++++++++++++++++++++++ TO SAY ABOUT MY EXPERIECE FROM BIG BILL TO THE BLUETOOTH TAILGATE GM MECHANIC AND MY DENALI 2500 ROCKS THE NEIBORHOOD WHEN I TAILGATE HA HA HA HA HA THANKS HALEY AIRPORT

This was our fourth new car that we have bought from Steve Dixon at Haley. He is very professional and knowledgeable about about the cars he sells.

I drove from Yorktown to come buy a truck and Mr. Ray vanfossen is fantastic. He helped me along the way with buying my first brand new truck and answered all of my questions. I would recommend this dealership to anyone and highly recommend seeing ray. Thank y’all for such an great experience. Definitely will be returning

I purchased a 2019 Chrysler 300 touring the first of January. Dealt with the sales manager mo because I wanted a quick no hassle sale from a sales guy. I bought the car that night and it took Haley until Tuesday of the next week to deliver my vehicle. Three of four rims had curb rash that o did not see and the air dam under the car was damaged which you could not see unless you layed on the ground to see. When you made a turn the air dam scraped the ground and made a distressful scrape. I was also lied to that the car was a non smoker, turned out I had to have the ionized to neutralize the smell. Over all, from my complaints to the sales manager and the general manager I could not get any cooperation to correct my issues! I was basically told once I bought the vehicle they would not fix anything! I give them a big negative negative5 for customer satisfaction. I will never do business with them nor refer any friends or family to deal with them. I also inquired at other competitors and they also reiterated my feelings. Just let me conclude with buyer beware!!

We had a wonderful experience purchasing our vehicle at Haley. Diane is a joy to work with as well as the finance manager and was very willing to work with us to get us on the road asap since we had a drive of about 4.5 hours home. We had inquired about extra charges and she told us what they were up front so we didnt have any surprises when we started talking numbers. Thank you for your great service!

I was thoroughly pleased with my experience here. Janet was my salesperson and she did an amazing job at communicating with me and keeping me informed until my purchase was complete. She even drove my car to me because I was apprehensive about making the drive to pick up the car. She did a wonderful job and provided awesome customer service to me. Thank you again Janet!

Whenever I visit this place for service on my Cadillac Escalade I have the worse service ever. I had a 9:00 a.m appointment for the 23rd that I made on the 17th. I drop off my car at 6:30 a.m. before I went to work. I called at 1:30 p.m. and ask for the status and the guy said that it wasn’t finished yet but would be soon. I got drop off at 3:30 p.m after work and my truck is sitting behind the building never even look at. I told the service desk that why did know one tell me when I called and when were you going to communicate to me that it wasn’t going to be ready before you closed. I just told him to give me my keys and I left. I try to support them because I live 10 minutes away but I’ll start taking that 30 minute drive to Moore’s Cadillac on Broad St.

This is the second vehicle I’ve bought from this dealership in the last six years. I came back because I was treated so well by Janet Pineman the first time, and my buying experience the second time was as wonderful as the first. Janet is not only knowledgeable and professional, she cares about whether her clients are matched with the perfect vehicle for their needs. She wants her clients to leave happy. She makes what is usually a very stressful experience, a smooth one. I will continue to buy all future vehicles from her.

KP was patient and helped me find the perfect truck for my needs. I am extremely satisfied.

Must have done an excellent job... theres another truck in my driveway and I had to call insurance company.

Great car buying experience with Janet - and was quick and professional!!

Great car buying experience. Janet Pineman was professional and courteous during the entire process. At no time did we feel pressured during the sale. She went out of her way to find the exact vehicle we were looking for and was happy to answer all of our questions.

Janet was a great help getting everything ready and making sure that the truck I was purchasing was held until I could get there from 3 hours away.

I was online looking at SUVs because my car needed repair. Janet contacted me and sent me pictures of an Envision. I liked it and finally went in to look at it. I drove it and the rest is history. All the staff made me feel great. I love my Envision

Arrived at appointment time of 9:00 am solely for state inspection. Job not finished until 11:30. The service manager discarded my ticket by mistake, for which he apologized and comped the $20 fee. The service advisor, however, didnt track my job and didnt investigate why a simple inspection was taking so long. If I hadnt asked about the status of my car I might still be there.

Haley sales and service are consistently great. I purchased my truck one year ago, and Janet, my sales representative, was extremely knowledgeable about GMC trucks (especially the all the new feel improvements and features. Now having service has continued my positive experience. Every encounter with each service department team member as been great. Personal, polite and efficient. I actually drive across town for Haley Airport’s service, although I could go anywhere.Thank you.

Very fast but detailed service. They always make sure that our vehicle is in great shape. They also saved me thousands by calling my extended warranty and filing a claim for the services provided, I had forgotten about that warranty but they didnt!

Everyone we interacted with was helpful, attentive, and clearly valued our business. Diane provided us with helpful information before our visit and then assisted us in making the decision to purchase the truck. We are glad we made the 1 1/2 hour drive to do business with this dealership.

Great Customer serviceQuick repair and quality work

Great deal and and very very good and Knowledgeable staff( Mr. S. Dixon) who sole me my first new car back in 85. I place my trust in His ability

Greg was great in showing us the vehicle we were there to look at, very accommodating and not at all pushy. KP worked for us and allowed us to make our own decisions regarding financing and additional services offered which was very much appreciated. Neither were overbearing and my wife and I appreciated their demeanor and willingness to work to get us the best deal and have a great experience.

I went to the service center. They had me in and out very quickly. I will be back.

I always look forward to stopping in to see Steve Dixon and now the service team and Aaron!I am treated with respect professionalism!I love the service reminders and how easy it is to make an appt right from the text!!!

Had an appointment on June 30th at 9am to get an oil change and brakes. They didnt get to my car until late that evening and was told they wouldnt be able to do my brakes until the next day. That was an inconvenience. So I had to spend more money to Uber to work another day. I was told it was because of staff shortage. This isnt the first time.

From start to finish was approximately 2 hours, thats including the test drive. My Sales Consultant Janet Pineman made the entire process enjoyable and very easy. It helped a lot that Haley GMC Buick had the exact vehicle that I was looking for. The vehicle I inquired about was out front waiting when I got there. Janet stayed after hours to get me going in my new Tahoe. No sales games, no high pressure, just good quality customer service. I look forward to working with Haley on the servicing of my vehicle to keep it going for many years to come. Thanks Janet!

Great sales reps..Ray was mine and they sre so easy to work with

Janet was amazing! She was very knowledgeable and very patient! I highly recommend using Haley and asking for Janet!

Always nice in and out experience.

Great service. My mechanic is excellent he takes the time to listen and explain. And my service rep he definitely was good with communicating

We recently purchased our 3rd vehicle through Haley with the help of Janet Pineman. She is knowledgeable and listens to our needs, then goes above and beyond to find the right match, including searching at Haleys partnering dealerships. Janet makes the sales process smooth, and I trust her judgement and advice. Im very happy with our overall experience!

Average service! I pulled into the shop and WAS NOT greeted. Walked into the office and wasn’t greeted. Stood around for about 5 minutes before someone acknowledged me and offered assistance. (Yes, I had an appointment) However the prices were reasonable I guess? And the cashier was friendly.

Few vehicles to choose from. But had just what I needed

I was a bit anxious but Janet Pineman made this a calming experience for me. I actually came to the lot as they were closing up and leaving for the day but she took the time to stop and give me information on the car. She had the car ready for me when I went back on a later day. She was very nice and knowledgeable. I enjoyed this experience because of Janet and the Haley team. I felt like I got a really good deal too, thanks to the financing team. Thanks so much Janet. Great job!

Had a great experience at Haley Buick GMC Airport. Ray, KP, and team were all very friendly and professional. Highly recommend!!

They were very friendly and easy to work with.

Janet was a great salesperson. Everything we talked about before I arrived made it much easier once I got their. She was very helpful and made my first car buying experience from haley a great experience. I love my 2017 Acadia. I would recommend her to anyone needing to buy a new or used vehicle. The finance guy was great as well. Very easy and not a long process at all. Social distancing was practiced as well.

I recently had a nail/screw in a rear tire that needed to be checked and repaired. Learned that a tire replacement was in order so I had to return another day for the swap. Time in and out was short for both visits. Appreciate the timely service handled by experienced mechanics.

Purchased 2021 GMC 2500HD Denali. Good price, excellent sales and finance folks. Very knowledgeable and helpful. Boy am I enjoying the new ride!

Easy process from the appointment to service. Extremely friendly staff and my advisor Mr. Aaron Cain was very helpful.

Did a great job on the purchase of my truck. 2nd truck I have purchased from them. Absolutely would buy another.

Diane was a Joy from the first phone call down to the moment I drove my truck off the lot. A constant professional who made this a wonderful experience.

Customer Service was great and the whole experience was excellent!!!!

Took vehicle in for service and it took a few days for the tech to check it but he found out what the actual problem was.Brendan was very polite, courteous and provided excellent customer service.He explained to me what the tech found and a I got a discount since I was previously there for the same issue.It didnt take long to repair and I have not had any problems with it.

Delivered a new commercial truck there. Joe was very good to me.

Service occurred as promised. Courteous and good to deal with as always.

I am very happy with the service I received at Haley GMC on Laburnum Av. All questions asked were answered quickly and directly, the sales presentation was informative and low pressure.

They took me right on in at my scheduled appointment time. It was completed very quickly. I have been to other shops in the past for routine maintenance and it took well over an hour (oil change, tire rotations) but this wasnt like that at all! This is the 2nd time Ive been here. I will continue to come.

Quick easy appointments and service

Service department is top notch. Cant say enough about Aaron and Billy Criswell. These guys always make me feel welcome and go above and beyond

Great selection and top flight sales and customer service.

I will never go anywhere else. I feel comfortable. I dont have to worry about extra unnecessary add ons. Very personable

Just needed a state inspection. I scheduled online via the website. My wife and I dropped off her 2018 Buick Regal Tourx and Rob checked us in and told me it would take roughly an hour, so my wife and I decided to go have lunch nearby. We were gone almost exactly 1 hour. When we returned, her Buick Regal Tourx was finished and ready to go! This was our first time at this dealership and i must say, we were very pleased. We will bring her car back again for future state inspections/service from now on! Great first impression!

I had an 8:30AM appointment for a simple oil change, a job which normally would take an experienced mechanic 30 minutes at most an hour. Instead I sat in the waiting room for more than 4 hours, I was able to see customers come in after my scheduled appointment an leave before me (and most of these persons seemed to have or have had some sort of relationship or bond with the receptionist. When I inquired as to why it was taking so long, I was told that the mechanic working my vehicle (an oil change) had to stop working on my vehicle to assist a co-worker with another vehicle. It appears to me that customer satisfaction is not your goal, but rather pleasing the customer who spends the most money on a particular service.I always attempt to take my vehicles back to the dealer I purchased them from for service, but for the type of service I received I could have gone anywhere, which is what I will be doing in the future as there are plenty of Buick/GMC mechanics in this area.

I scheduled an appointment for a state inspection and a 4 wheel alignment.i work out of town and had someone take it for me. When I got home and saw the truck, the front tires were still out of alignment. I will be there Saturday to try to resolve this issue.

It always a pleasure to speak with Brenden he is very helpful setting up an appointment.

I Want To thank Janet Pineman, At Haley Buick Gmc Airport, Out of all Dealerships Ive made Previous purchases you by far has exceeded my expectations, Very nice to work with very informative, and by far very knowledgeable, you made the purchase process easy convenient and stress free, i Will decently be returning for a future vehicle purchase, my wife loves her new 2021 arcadia, Thanks Again

Great group of professionals at Haley will return when next vehicle is needed

Thank you Haley @ Airport for your continued, great service. I appreciate the appointment scheduling procedure you have in place, no waiting around in a crowd filled waiting room at this critical time (COVID19). My appointment was scheduled for 2pm ( I was running a lil late) and I was out of there in a timely fashion. The staff is ALWAYS pleasant, courteous, polite and professional. I will continue to use Haley @ Airport for all of my vehicle needs - Buick as well as non-Buick vehicles. Thank you.!!!!

The team was professional, friendly and polite. They explained the service to me and they were very understanding.

Everyone is so helpful and goes out of their way to get you what you are lookong for

Aaron Cain, service tech, always goes above and beyond in getting my vehicles serviced. He keeps me updated during the process and is very knowledgeable and professional.

The best people to work with. They take car of all your needs.

Experience was good, the team was very accommodating to work me in during a last minute change to my schedule.

Great customer experience! From My sales rep and the other staff members..Interestingly,several weeks after my purchase i received a check for $1.99! I assume that, after all the paperwork was completed for the sale, there was a $1.99 discrepancy in my favor? Anyway,that small check was an indication of the honesty and integrity shown by this dealership,! Although the dollar amount was tiny, the fact that i was sent a check is indicative of the integrity of this dealership.