Whenever we have a serious problem with our lawn or garden or garden pests, we head to Southern States. In addition to sound advice, they offer live chickens and ducks for sale at certain times of the year, Stihl tools, seeds, soil testing, plants and trees, hay and straw, bird supplies and garden accents. The store is super clean and they offer lots of variety. Parking is easy. It can get busy on the weekends.

Nothing could have prepared me for the waste of time this place was...If the one they call Gloria is manning the register, just turn around and leave. Youll have a better customer service experience with the door on the way out—at least it can do its job.

Southern States is a good source for home and garden supplies. Everyone here is helpful and knowledgeable. Southern States is dog friendly.

Nice product selection but it’s unfortunate how quickly a customer can be turned off due to unfriendly staff. There are plenty of other places to shop in town and when you walk in the door you should always feel welcome. Not my experience with Southern States. Just sad.

They changed suppliers for water foul and the new product is horrible. The staff looks like the “Motley Crew” and have no clue what a uniform is. This company is going downhill fast and I simply don’t know who is running the company. Horrible service and store is dirty. It may be farmer owned but listen up farmers you have no clue how to run a retail operation

Great place. The employees are very friendly and helpful. And for the guy’s review about wearing a mask, the store employees have rights too. They can kick you out for not wearing a mask because they are concerned for their health as well!Great store, keep up the good work!!

Love perenials but steep compdtitive priceing

Please post your hours correctly. An hour drive resulted in an empty parking lot.

This is in response to Kevin Frenchs review.Good! Im glad that they wont let maskless people in, I wish all stores would do that. People that dont wear a mask are selfish and stupid, and you do not have a medical condition that prevents you from wearing one for a few minutes. Youre just mad because your privilege is mildly inconvenienced

As a mom, I love shopping at this place! So much to share with my kids. They have a nice size bathroom (no changing table though). And the staff is pleasant and helpful. The lady in the outdoor plant section has been working there for years. Shes very knowledgeable!

What a great experience! My better half and I had gone to strangers. We were treated terribly! They were rude and not helpful at all. The whole experience at SS was fantastic! They made us feel at ease and have completely earned our business! We can not do DIY with confidence!

This store is awesome. It is filled with a bunch of associates that know what they are talking about in terms of plants, fertalizer, and more. I went in to buy some fertilizer for my yard and they had about 30 different bags. An associate asked me a few questions and immediately narrowed it down to 3 different products. He then explained the difference for each and suggest the best product for my situation. Awesome customer service and more importantly they are very knowledgeable. I will keep going here just for the knowledge of using the correct product. Go find that at a big box stores.

I love this store.

Best place for propane refills. Filled based on weight!!!. Buying elsewhere, you have no idea whats in a tank (half filled, 75 % filled, 80% filled), status of valve, etc.I feel much better and safer with a tank thats been under my care and known history.

Great customer service, best lawn care products. Adam has been extremely helpful and patient advising me over the last year with any questions I have had.

The help I received was wonderful. But they had not watered their nursery plants, shrubs and trees for awhile. They had pots with dead plants mixed in with the ones on their way. It looked like the end of the world. It was not conducive to buy anything that you werent sure would live. Another lady who was in the garden with me said it was very depressing - I agreed. I asked the manager why the garden was so dry. . . He told me to my face that it was watered 3 times a day and he repeated this to me. First, watering 3 times a day would drown and kill the plants. Second, it would take most of a day just to water once. I guess he thought I was pretty stupid. Third, S.S. paid for all these high quality plants to make a profit but dead or dying plants dont sell very well. I hope the manager is in the learning process but his year end report will show his lack of good business sense. His rudeness is your problem. He could have just agreed with me and promised to get right to it. Remember the old saying - the customer is always right. . .

We have always loved Southern States especially chick days and when the chicks finally did come the prices whent sky high! The deals on chicks have also changed their deals on chicks! You can no longer Buy a 50 pound bag of chick feed and get 6 chicks free. We aren’t even allowed to touch the chicks I get that they are worried for the chicks safety, but there’s never been a problem.The management has truly changed and not for the better. We may have to take our business to Tractor supply because this is ridiculous!

This store is rudely kicking people out if they are not wearing a mask even if the person explains they are exempt from the mask order due to a medical condition, violating their civil rights. The Goochland store is not. Along with majority of Richmond area businesses. The governor does nit even follow his own order.

The guy in the Stihl section is pretty awesome.. he took the time to explain everything about the chainsaw I bought.. pretty good deal too

A great farm store! I especially liked all of the backyard bird supplies. Their prices are also very reasonable. This is also a good store for gardeningA nice line of chemicals for all of your lawn needs. Looking forward to going here again.

Nice employees

Great place to get bird seed, animal feed, gardening tools and other animal or lawn stuff. The variety is decent and the prices are not too bad in my opinion. The staff has always been very helpful and theyve always seemed like they know what they are talking about.Theyre very good on refunds too, so if you bought something that was contaminated or broken, they make it pretty easy to do a return.The location is a little awkward to get into since it is not at an intersection, so you will need to be heading west on Broad Street to get into their parking lot.The store itself is starting to show its age and sometimes when you go in, there is a strong odor of various things. Its hard to describe it; some people may not like it.I highly recommend them if you are looking for a decent place to find any of the things I listed. This is especially true if one of your hobbies is feeding wild animals.

Great place to shop. Very helpful and knowledgeable staff. I learned how to raise my chickens from them and they are reasonably priced

Its fine for an old peoples store. They have a very limited selection of any thing. Service is very slow paced mostly due to old employees. I have nothing against older people having jobs just stating facts. I stood in line for 15 minutes behind only the one person out the counter because they had to talk about everything old. I have a very limited amount of time in my life to get anything done so I will not be using this place again .

I regret not catching the gentlemans name who helped me, but I got advice on grass seed and a bale of straw in about 3 minutes. He was helpful and knowledgeable and Im thankful I ran into him.

Southern States is a fun place where I am flooded with childhood memories. It is a great supplier of farm and home items. Ask about the baby chick seasonal sales.

Southern States on West Broad street still has Christmas Trees!

Very helpful staff. I mainly purchase all of my lawn care supplies here. Check it out, and dont be afraid to ask questions!

If i could give them zero stars, I would!We walked in and IMMEDIATELY I felt unwelcome. Several employees and not a one greeted us. No big deal...after all, its the prestigious west end right? My son, his girlfriend, my little dog and I walked around because Id heard that southern states was a great place for pets, especially dogs. Their pet area was small and filled with unhealthy choices such as alpo. There was a small clearance section (which I could only guess was clearance...no prices or explanations of the yellow sticker on items). I saw an employee walking towards me and I said excuse me sir...could you tell me what the yellow sticker signifies? To which he replied under his breath, I have no idea--Im busy right now. Ok seriously????? First of all, your store isnt so busy that you cant be respectful to customers and second, Ill never go back in there. When I took the products to the register, I asked the clerk to tell me how much each item cost with the discount. He totally ignored my question and began ringing things up. I said sir i just need to know the prices. He had to back everything up and proceeded to quote me prices that Im sure were original. I just said never mind and gave him the treats for my dog. The treats, mind you, that were tagged 1.99 yet rang up 2.49. I brought that to his attention and he said no...the way the store manager explained that.. ..i just cut him off and said but it says 1.99 right here on the package. I finally just paid the 2.49 and figured Id never again go to that southern states store. Save yourself a few headaches and go elsewhere. We also went to The Greenhouse on Mountain Rd. Their prices on plants and flowers were better. Their customer service was also superior.Thanks for reading my review!!!

I like that they carry all kinds of things for the yard that you will not find at home improvement stores. Friendly and helpful staff. The little chicks are for sale right now, and they are cute!

Clean store, well stocked, knowledgable pleasant employees. Garden center keeps the plants in super shape. Good variety in the garden center for its size. They offer great customer service in the garden center as well. They have ordered a plant for me in the past, I dont know if that is a service they offer now.

Everyone in the store was nice and helpful. Even the man who loaded my car was nice. They have a nice lil process to get you in, out, and on your way. Prices are great, too!

Do not go here to buy Stihl Products. Staff does not stand by your purchase and are not knowledgeable in its use. Go to Bradshaws small engine repair shop. They take the time to introduce the Stihl product to you and how it works. Also offer an oil change after 5 hours of use to protect your investment.

There business hours are very bad they open late and close early .

There was a young girl there that was very good at her job very knowledgeable about everything in the store I would recommend this location to anybody that I know

A place where they know there stuff. Great prices.. Its great for all farmers or home owners needs.

More selection in this store than King William. However King William store has higher sense of customer service.

I love coming here every spring for my garden. Their plants are very healthy.

Not the largest selection but good pricing on a good product. Helpful staff

This southern states on broad st has a tiny parking lot, so if you plan to bring a horse trailer in, think again! The distribution area in the back is not friendly and gossip constantly in front of customers. I was not impressed.

Great prices, tons of what you need. Helpful staff.

Staff is extremely knowledgeable and friendly, especially the Stihl mechanic Marshall. Great shopping experience!

Great bird seed options. Also, ha Fresno pepper plants..yay!

High quality products at good prices. Experts at growing and caring for plants.

Ack! The flipped the store, ahh, it wont be that bad, just something new to get used to. Makes you wonder what they stopped carrying though...

Knowledgable sales clerks always helpful discussing your gardening needs.

A better feel than the big box stores. People have more knowledge.

Dog food and cat food are high quality and cheaper than petco, petsmart, and even Chewy!

My experience in one I will enjoy again on my next visit.

Always helpful and friendly. Best place in the Richmond area to buy bird food.

Always helpful staff. Quality products.

Always get my birdseed and suet from SS. Great place!

Good service, good food you will love it.

Nice convenient store.employees great very helpful.found a great deal on a couple flags.

Self service, not alot of assistance, staff spotty at best, expensive for what you get.

Good products and knowledgeable staff unlike other places around.

I love my 50 cetane diesel fuel

Wonderful customer service! Incredibly honest and extremely helpful!

The associates were helpful and the plants fairly priced.

Service was great. Associates were very knowledgeable.

Always a great place to go. Got some present for the birds and my family.

Best store for your farm, garden and livestock needs.

I like the area and friendly staff that they have. The flowers were lovely.

Good selection. Helpful staff.

Friendly employees and a helpful location for the mobile Vet clinic

Always ready to help with any questions and suggestions for any project.

SOUTHERN STATES has been my go to store for advice and lawn maintenance products since 1990. Also, I buy most of my bird foods at the West Broad Street location (23294)

I had a return that was quick and easy

Getting the soil tested at my house- great customer service with a smile! Thanks!

Love the awesome store staff at our favorite West Broad location. Buy all our birdseed, mulch and summer herbs and vegetables to plant at home from them.

Bought a tree. Price was reduced and the staff was very helpful!

After searching I got what I needed. Hard to find help. No one was around. Will go back to get something I cant find elsewhere.

Loved seeing baby ducks and chickens .

NOT,,, BAD,, CHECK IT OUT 4 YOURSELVES,,,GOT WHAT WE NEEDED,,,SO GET YOURS?????,,,,OH! DONT 4 GET YOUR HEAD,TAKE IT OUT THE STORE,IF NOT THEY WILL KEEP IT,🕷🕸😂😁

I think their vegetable seedlings are not what they use to be. Might have to rethink them next spri g.

I love gardening and this place has quality materials needed for gardening

Good place to get garden supplies

Great bird seed and suet selection!!! My go to when Im stocking up!

The place to go for bird seed and accessories. Staff always so helpful!

Not a place I would go regularly but I can see myself visiting occasionally just for grins

I found on sale what i was looking for, plus a big selection of plants and flowers.

Clean store, reasonable prices. Lots of selections

Only one salesperson in the whole store. She was very knowledgeable.

Great smaller garden supply store

Excellent spot for all of your anmial needs as well as home and garden!

Expensive but a very nice store. You can find farm supplies not easily found at home stores.

Great place for farm or pet supplies

Great price on dog food and bedding

Great bird and garden supplies!

Associates were super helpful!

Decent for your out door needs

Not friendly. It was close to closing time and lady at register rushed me.

Well stocked, great staff

Clean and large selection. Holds free classes from time to time.

Great Help there for Landscapers

Good prices, one stop shop

Great place for chicken food

It had it exactly what we were looking for and staff helped us get the right things for our purchase.

You dont shop here for the price but for the knowledge

Knowledgeable and friendly people.