Extremely impressed with Eric’s knowledge and responsiveness in my search for a sofa last week. I emailed Eric one evening, he replied with options that night, and by noon the next day I had toured the options on the showroom floor with him, and had picked out a sofa (it was also in stock and was delivered that afternoon!). Amazing! Will absolutely be back to work with Eric and the folks at La Diff. A++
From the moment I walked in, I could tell this was going to be a great shopping experience. We were greeted by Eric who gave us a brief description of what was on each floor and allowed us to shop at our own pace. He is a very knowledgeable salesperson and answered all of our questions. We were lucky enough to choose pieces that they had in stock and it was professionally delivered in just a few days. High quality furniture, excellent salesperson, and professional service. We will be back and actually already have for lamps and other items to complete the room. Thank you LaDiff!
Lea is my go-to person at La Diff. She helps me sort through, what feels like a dizzying amount of options, to find just the right pieces that will fit in my home. She did this with my office where I had some antique pieces that I was trying to meld with a more modern feel and again today with our TV room. She has an exceptional eye! Grateful!
My experience at LaDIFF was great. Lea helped me find exactly what I was looking for and worked hard to get a delivery date that matched my schedule and wishes. The store is very nice, well organized, and clean; especially compared to the five other stores I visited in Richmond that day. While LaDIFF is a bit more pricey than some of their competitors, you get what you pay for in quality, service, and experience.
Such a great downtown furniture store. Cameron was very friendly & informative of the stores sales & history. Ample free parking is available for shoppers a ➕. Very large showroom with multiple floors. Very luxurious outdoor showroom tho may change according 2 seasons. Nice art aswell as home decor to please any savvy shopper.
I recently moved to Richmond and after searching around for furniture stores decided to visit LaDIFF and was fortunate to encounter Lea who was really wonderful. She went out of her way to show me a bed in the warehouse since the floor display had been recently sold. I really appreciated Lea going above and beyond on a very busy day. She also helped me add additional pieces afterward responding quickly to my email. Lea is truly a gem!
First time shopping here. Very impressed with the variety and quality of home furnishings.Our sales rep, Lea Huggins, was exceptionally knowledgeable and provided invaluable services in analyzing our needs and preferences. Never felt rushed or pressured in any way.Overall a superb experience. We would recommend this establishment to anyone.
Lea is the absolute best. So helpful and patient and NEVER made me feel pressured on any piece I was looking at. Just willing to go above and beyond to find the right stuff for my apt and I love it all. She is so nice and a joy to work with. She’s so knowledgeable about all the different pieces and her advice for what will work in a space and what won’t is honest. Come here for furniture they are so great!
Eric provided superior service and outstanding product knowledge. He was so easy to work with, I felt like he was an old friend. While he frequently checked with me while I tried out some recliners, he was never at all aggressive. Top drawer customer service up to and including the sale.
Bryan our sales rep was a great listener, very knowledgeable and came up with excellent solutions to our needs. Jamie and her service team were outstanding. They delivery guys were on time, polite and professional. We had an issue with lousy instructions for an accessory that Bryan and Jamie resolved in less than an hour with no need for a trip back to the store. Well done all around. Happy to recommend to friends and family.
What a delightful experience overall! Bryan Duncan helped us find the perfect mattress and talked us through several options. He was beyond professional, experienced, and thorough. I highly recommend La Diff!
Bryan was amazing. Answered all our questions, was available and informative - overall another incredible experience! He was super responsive and it was a fantastic and EASY purchase.
Shopping at LaDiff was amazing I walked in there and looked kind of lost and Lea helped me immediately! knowing all my needs she showed me all the products they had that would suit what I wanted she made the buying process very easy and shipping came so fast I didn’t have to lift a finger it took about 10 minutes overall shopping here was an amazing experience and Lea was the best help ever!
Long time customer. High quality selection. Helpful, knowledgeable service with no pressure. Thank you, Bryan
From my first call to meeting my salesperson Lea I was very satisfied. Her personality made me at ease and her quick response in doing research for me was first rate. I was very happy after having found just what I was looking for.
Brian helped me find the perfect solution for a challenging seating area in my small apartment. My chairs are perfect- well made and beautiful.
First went to a chain store to shop for a leather sofa. Quality and service were horrible so headed to La Diff. Eric was so helpful, engaging and a delight to work with. Purchased a beautiful, high quality piece. Thank you for serving RVA!
Super easy communication with all the staff members! I am too busy to visit the store after the move, so started with the text to find what I was looking for and finished the payment over the phone. I am just waiting for the delivery. I could tell all of them were just trying to be helpful and I had the very specific dimensions to fit in the room, and they found ones that work for me. The whole experience was nice and smooth. (And fast!)
Lea is a gem! I’ve worked with her for several months now, and not only do I love the furniture and choices offered, but she’s also responsive and goes out of her way to address questions, send pictures, and even provides design ideas. Without Lea, Im not sure I would have spent the time and money at LaDiff. The delivery team is also fantastic. Even with numerous deliveries, they have yet to be late and are the utmost professionals. Its hard to go wrong with the combination of great people, excellent quality, and delivery excellence. You will not be disappointed with shopping with Lea at LaDiff.
I love LaDIFF! Great selection of beautiful pieces! Rick was wonderful to work with – fabulous taste and guidance!
After wasting many hours looking for furniture at stores with generic and ugly furnishings, I had found nothing and was ready to give up. Then I came here. The salespeople were helpful but didnt hover, and I found lots of unique furniture. I sat in two dozen chairs, all of which were comfortable. I was there for a dresser and a chair, and I got a great dresser, a small table, and a really nice couch. The delivery was a great deal, and all my stuff got here today. The deliverymen brought everything upstairs to my room and in total were here for less than twenty minutes. The process could not have gone better. I cant stress enough how much I like the furniture at this place. Theres lots of variety. After seeing the same five ugly chairs at big box stores, this was so refreshing. Theres several levels so the floor space isnt rambling or overcrowded. If you need furniture, dont waste your time elsewhere. Thanks Rick and everyone else. I would give you guy six stars.
I visited LaDiff shopping for a particular mattress and was greeted by a wonderful Saleswoman, Lea Huggins. Lea provided outstanding customer service and went well and beyond to help me find what I was shopping for in a mattress. She kept continuous communication after I left the store as well as reached out to the manufacturer. Lea valued my business and time. If you’re shopping in LaDiff, be sure to ask for Lea.
We have been customers of LaDIFF for many years. Their furnishings and pieces are timeless. Their customer service is unparalleled! Our sales associate, Eric, was particularly helpful as we selected and purchased a gorgeous Italian leather sectional. We look forward to many more purchases as we furnish our new home. We are so thankful for the quality products, and seamless experiences we always have at LaDIFF!
I had the pleasure of shopping at LaDIFF for the first time today. It won’t be my last. Jeremy helped me find the perfect coffee table for my apartment. I never knew that such a wonderful, locally owned furniture store was right in my neighborhood. LaDIFF has everything you’re looking for and pricing to suit every budget. Jeremy was fantastic. One of the few times I’ve been to a furniture store to browse and found what I was looking for on the spot. Wonderful experience.
Amazing as always! Jo was great and helping find the perfect color sofa for my living room.
We worked with Brian on a few purchases. He’s fantastic and always has a solution. The furniture is great quality and always on trend. Will always be our go to place.
La Diff provides some of the best in high quality modern and contemporary furniture. The sales staff has excellent customer service. Please see Kathryn for amazing design decision skills. She is meticulous and will help you step by step see your vision to the end. I highly recommend investing in a piece from La Diff for your next or current living space.
A great experience finding 2 chairs. Lea showed us all possible options that fit our specifications. She was very knowledgeable about sales upcoming, fabric and leather selection. Lea was pleasant (funny) and efficient. She showed our 5 selections together on a PowerPoint. That made the selection much easier.
I hit the Trifecta with my recent shopping experience at LaDiff! Quality furniture; Cool Products - not your boring store - and Eric their awesome employee & decorator ! Eric over delivered: of course Eric helped us find furniture that met our needs and overall style (without any pushiness, or being Up in our space as we looked at the options) — but he helped us put together our vision of the space by offering Input on furniture arrangement and helping tie in colors with a rug and furniture fabric to match our existing paintings and wall color. WOW OH WOW!
Three floors of amazing home furnishings. Found the most comfortable desk chair ever! Great gift section for unusual and intelligent gifts for people who dont need a bed or sofa or shelving right now. Outdoor furniture too.
Lea was super personable demonstrating the Stressless recliners and asked questions and had insights that uncovered points I had not considered. Also took the time to educate me on the manufacturers app so that I could determine on my own at home the appearance of a particular chair design/colour and how it would look in my own surroundings. She made it fun!
Bryan was helpful, knowledgable, and we had a ton of fun picking out furniture! Made the process perfectly painless. Love La Diff! Go see Bryan!
My experience today at LaDIFF was wonderful and enjoyable because of my sales representive, Lea. She made me feel very comfortable and her knowledge of the furniture was excellent. I loved the furniture we created. At the end of my visit, she walked with me to my car because of the traffic. She is a great asset to your company.
We have had the best experience at La Diff! Ric worked so hard to make sure we got just what we wanted and was so super helpful with information and ideas. When our furniture was delivered, Shayne and Devon were AWESOME! Exactly on time and then arranged it all, making sure we were totally satisfied before we left. If you are looking for outstanding customer service from end to end (not to mention most stylish collection of furniture), get yourself to La Diff!
This is our second experience working with LaDiff and both times have been real great. Their products are high quality, staff is very helpful, and they are eager to work with you to find a product that meets your needs and budget. This last time i specifically appreciated Eric Walters. We stopped in just to look around and kill time and he just let us explore, while remaining close by to answer our questions. I appreciated the hands-off approach, just letting us have fun and explore the products. Id recommend LaDiff to anyone!
Jeremy helped me find the bookcase I wanted and even trekked up to the third floor to show it to me. This is a great store in a great space, and Jeremy was extremely helpful. I definitely recommend.
Eric was great to work with in the purchase of our Stressless Chairs. He kept us updated on the delivery. The store offers unique furniture with friendly staff. We would highly recommend stopping by and checking out their inventory!
We absolutely love LaDiff! We have been customers for nearly 10 years and bought several pieces of furniture. Everyone we have worked with has been amazing. Our most recent experience with Lea was no different. We had an idea of what we wanted and she helped us execute our vision within our budget and style. She also made it fun and really took her time to help us. In addition, the furniture is of high quality and everything we have still looks great!
My experience at LaDiFF was wonderful, my assistant name is Lea .She is the best,she was very patient.if you need any something for your home you go to LaDIFF the name said it all, From assistant to delivery crew NUMBER ONE. I will be Back.
I love this furniture store! Their product lines are great. Always find unique things here. Brian is so helpful. I called him on the phone this time, told him what I was searching for. He instantly knew that they had something and sent images to my phone. Came to see it in person and it’s absolutely perfect and beautiful! Thank you!
Bryan is the absolute best! I’ve been shopping with Bryan for many years now, and he’s more than just a salesman. He is essentially a personal shopper for furniture. He remembers the items I purchased years ago and always has great suggestions based on my needs at the time. He understands furniture inside and out. I always look forward to seeing him at LaDiff. The store wouldn’t be the same without him.
La Diff is our favorite furniture store in all of Virginia! So many cool modern couches and tables. We just ordered a big couch and couldn’t be happier. Everyone at the store was so kind. The couches were delivered by Mel and Shane who were both extremely professional and kind. They both had masks and washed their hands before entering and did an outstanding job. They deserve a raise!! We love la diff.
Brian was very helpful, knowledgeable and showed us several options for the pieces we chose. He listened and took interest in our ideas.
Absolutely fantastic experience. Upon entering the store, I was immediately greeted by Lea Huggins. She was friendly, very knowledgeable and extremely patient. I truly could not think of a better experience while out shopping. Great selection and beautiful furniture at the store as well. As I continue to furnish my apartment, I will 100% return to LaDIFF and will insist on only working with Lea. Top marks all around! Thank you. Josh O.
Always something interesting and stylish on the floor. Easy to deal with and friendly staff. Prices are high but when it comes to contemporary furniture they are the only option in town, so you cant blame them for cashing in. Their buyers do a good job finding cool stuff, wish they would carry some more high end stuff that is hand crafted sold wood, most stuff uses ikea like construction methods. I was abke to find 1 bed that is solid cherry with poplar slats, but even that uses bolts instead of joinery.
Lea at La Diff is absolutely amazing! She made the process of buying furniture for our house so easy and fun. We went in for barstools a while ago (of course we bought them!) and came back for Lea’s help with our new family room. We absolutely love the selection and quality of furniture at La Diff. We are customers for LIFE. If you need help to to La Diff and ask for Lea!
We recently purchased an American Leather motion sofa at LaDiff. The quality of the sofa exceeded anything we had seen elsewhere and the customer service was terrific. We met several times with Jeremy Davis before making our selection and he was both incredibly knowledgeable and extremely patient. He went to great lengths to make sure that all of our questions were completely answered before we made a final decision.
This is by far our favorite store for furniture. Everything they sell is beautifully made and unique. We have worked with Cameron multiple times now. She is so easy to work with and does a wonderful job both in helping us find special pieces and communicating about delivery times. Highly recommend LaDIFF.
Jeremy helped us find the perfect seating for our den. La Diff carries a great selection of contemporary furniture. We highly recommend both La Diff and Jeremy!
Another great experience at LaDIFF! Lea worked with me (as I changed my mind a couple times!) to find the perfect outdoor dining set, and it was delivered less than 24 hours later! So many beautiful options and end of season sale was great! Love their products and service both in store and at delivery time. Will be back!
We worked with Bryan at LaDIFF today. Bryan was so knowledgeable, personable, professional and easy to work with. Our experience was fantastic and will definitely shop there in the future.
Had a great experience purchasing two, new leather recliners, from La Diff. Sales person, Mr. Eric Walters, was extremely knowledgeable and helpful.He explained all about the chairs we looked at, provided us detailed information, and explained of an extended warranty that was available. Way to go,Mr. Walters!
I find that LaDiff has some of the most interesting furniture, lighting and other home design items in Richmond. Definitely a place to look if you’re looking for something unique and distinctive!
Fantastic staff, extremely helpful, friendly and kind. I love ❤️ my new furniture and I will be back! Thanks Jeremy!
Cameron was so helpful and my visit was a successful one. I love how she was always nearby - as we wandered away from our dining table objective and looked at every single other thing in the store - without making us feel rushed or watched. She had answers to all my questions and is very responsive. I ordered the most beautiful dining table ever and cant wait until it is delivered. Thanks Cameron and LaDiff for being awesome.
Sales rep was knowledgeable and helpful with both the products and colors. Quick with paperwork.
We are soooo excited about our gorgeous new furniture. We worked with Bryan who is the most patient, knowledgeable salesperson ever!!! He understood exactly the look we were going for, and helped keep us focused in our quest to create an amazing space. Thanks again Bryan!!
Bryan was very helpful in helping us select our outdoor furniture!
Lea is such a joy to work with. She is on top of things, knowledgeable, easy to work with and is overall such a lovely person. I highly recommend asking for her!
This was my first experience with this store. As soon as I walked in I knew that they had the style and quality of craftsmanship I was looking for. I bought a desk and file cabinet and could not be happier with it.Madison was great to work with and gave me the space I needed to look around and make my decision. I had been searching online for a while but I just didnt feel I could get the quality I wanted through the online discount sites. I now have a home office that I love to spend time in and it has brought my professionalism to a new level. A+++
Eric at LaDiff was extraordinary. He went above and beyond our expectations. He asked very astute questions about lifestyle and preferences, which helped us to identify what furniture would best meet our needs. His suggestions were extremely helpful. When we received our chairs, it was obvious that his inquiries and suggestions played an important factor in our choosing the perfect chairs for us. We love LaDiff and Eric. We highly recommend making LaDiff the first place you shop for furniture and decor.
I always have a fabulous experience shopping at LaDiff! Rick is so helpful in helping me find the perfect items to help my house feel more like a home. I will definitely return to shop again!
I love my shopping expeditions to LaDiff, where I find exquisite furnishings, lighting and textiles- often at great value. And, when I go, I always seek out Bryan to help me. He knows the inventory, and knows me, so shopping is comfortable and my purchases a great fit!
Lea was terrific and was great to check in with us during delivery—which went great! Shane and Mel were awesome! They had to get creative, so it was good to have their brains.
Appreciated all the safety precautions LaDIFF had in place to make us feel safe while shopping for a new office chair. We made an appointment ahead of time and the doors were locked so people couldn’t casually walk in which kept the numbers down. Jeremy was very helpful answering questions and providing suggestions while keeping a safe distance and giving us space to browse the beautiful show room. If needed I would definitely revisit LaDIFF during these current world conditions.
I went to LaDIFF with the intent of purchasing a bedroom suite and was not at all disappointed. I walked in and Jeremy came up to me and asked if I needed help and I told him what I was looking for. He took me upstairs and showed me the bedroom furniture. No pressure whatsoever. He explained to me the different styles and pieces of furniture as well as the mattresses. We are both runners so it was nice to be able to talk running with him as we walked around the store. I made my choice and had it delivered. The delivery guys were great too. Bringing in the furniture and putting it together. I still have my eye on a sofa that I saw there and I need to purchase a dining room suite as well. Ill definitely be going back to LaDIFF to make those purchases and no doubt will seek Jeremys expertise.
My husband had been wanting a piece from La Diff, so when we remodeled and needed a different look in the dining room, it was a perfect excuse to go shopping there. I love that you don’t get hounded - but you know exactly who to go to when you have a question. Eric was very informative, honest, and collaborated with us to help us decide which dining room table to choose. Bc of COVID manufacturing delays, it would be months before we could get it delivered. But that was totally ok with us - it was the perfect table! Eric emailed us with a timely update, and then it delivered weeks early! Delivery was quick and easy. Everyone was a joy to deal with. And now we have a gorgeous modern dining room.
The selection of design and attentive customer service has been reliable for 16 years of purchases. Eric, last month, made our choice easy and answered all questions and requests quickly. La Diff is such a gem in RVA!
We had an excellent experience at La Diff. Lea was extremely helpful. She listened to our wants and needs for the space and chose different pieces for us that would fulfill those requirements. We took some time to think about what would work best and ended up with a beautiful couch and rug. While the current circumstances have severely delayed our couch, we know it will be perfect when it finally arrives. We will certainly return to La Diff when we have future purchases to make.
La Diff is one of my favorite stores in town, despite the fact I have pretty traditional tastes. We made this trip to look at outdoor umbrellas, hoping to find one without a 5-6 week wait. Rick and one of the warehouse men went above and beyond to put together a great base, pole, and canopy combination that we brought home. We felt safe shopping, considering the current environment.
I have furnished my entire home with furniture from LaDiff. Recently had recliner with a short in it. Called in for help and they sent out someone to right away to address it. For the quality of furniture, the service and most of all the people, there is no where else to buy furniture in Richmond.
Jeremy was great to work with!! Very knowledgeable about his inventory and manufacturers. Love La Diff!!
Great experience from start to finish. Bryan couldn’t have been more helpful in his advice of style and color of our furniture. Having moved to RVA recently from a Island in SC to an urban setting downtown we had no idea of the furniture we should purchase. Bryan guided us through the whole process. We couldn’t be happier with the quality of the furniture and service we were given by LaDiff and their staff.
We had a wonderful experience at La Diff. I was worried it would be too modern for my taste, but we found lovely pieces that work with my more rustic, farmhouse style. And the prices were surprisingly reasonable. Brian is amazing! He has a great eye, is not pushy at all, and made what could have been a stressful day a delight. We cant wait to get our family room furniture!
Thanks to Bryan Duncan for his assistance with my recent purchase at LaDiff. Bryan has helped me a few times and is always knowledgeable and helpful. If I were you, I would ask for Bryan to help you.
Jeremy at LaDiff was such a great help during our time in the store. It was my wife’s birthday and she wanted to take a walk down the Canal Walk and go to the store afterwards. When we walked in we were surprised at all of the product in the store! We walked in to look at lamps but looked at things for an entire house within minutes lol. Jeremy came to us to assist us during our time there and found out that he has been to some places and is just as much of a foodie as I am! He had so much knowledge and info on all the items in the store. I not only recommend going to LaDiff and look for Jeremy but I am furnishing my next house through LaDiff as well.
Very friendly and helpful staff who went above and beyond to help me find the perfect sofa! They were accommodating and professional throughout the whole process! They were also helpful at finding options within my price range. Very great store!
Eric Walters is just fabulous to work with. His vast knowledge of home furnishings never ceases to amaze!
Such a nice surprise to find that La Diff was open for appointments when most everything else was closed. For me, shopping for furniture is an in-person mission..I have to be able to touch and see and sit on what I might be buying! Lea and Sarah went above and beyond to make me feel welcomed and informed about my potential purchase. The showrooms are so beautiful and the furniture is not only high quality but a good value..we can’t wait for our new sofa to arrive!!
I’ve worked previously with Lea Huggins at La Diff so it’s not coincidental that I specifically sought her help again. The furnishings at La Diff are fantastic but what really sets the shop apart is the assistance from the staff. In my case, it’s Lea. She’s knowledgeable about the items and doesn’t oversell you in terms of necessarily going for the most expensive pieces. She listens to your needs and wants and then nails it with suggestions. Very personable.
Eric at Ladiff was excellent to work with while purchasing a dining room set! Very easy to work with and attentive. We were in Ladiff 3 weeks previously and Eric remembered us, definitely made us feel valued!
Eric was so helpful. I wanted some outdoor furniture, but I wasn’t sure of the appropriate style for my space. Since I live an hour away, Eric and I had a video meeting. He remotely observed the style of the interior and exterior of my home and made several design suggestions. Eric helped me make the right choice. Such a positive experience.
Bryan was awesome...friendly and seemed to know exactly what I needed!!
Great furniture selection (picked 2 excellent Italian bedroom sets). It’s hard to find modern furniture in VA but LaDiff has it all and more. Outstanding customer service. Jeremy was very helpful and knowledgeable. Will definitely come back and recommend to friends and family.
This was our second purchase of Copeland furniture from LaDif. The product is excellent, the sales staff was friendly and knowledgeable, and the delivery team was first rate. Recommend highly.
La Diff has a great selection of furniture. I found a chair in the deals section. Lea was very helpful and had me in and out on 15 minutes. I highly recommend La Diff.
Tricia is absolutely wonderful :) Highly recommend both the products and services.
Huge help from Bryan today - I knew roughly what we wanted but he helped narrow decisions to something manageable! And the space is huge with lots of things on the floor to sit on and plenty of space for social distancing.
We love LaDiff’s offerings and their customer service is superb! We worked with Eric to find just the right sofa on this visit and we couldn’t be more pleased.
Eric was so wonderful during our purchasing experience. Very friendly and helpful the entire time!
Love shopping at LaDiff! They have wonderful high quality products and their service is second to none. Helpful as can be without being pushy. Check them out!
I enjoy shopping at LaDiff.Personnel very helpful and accommodating.
Eric was very helpful (and patient) with us. Great experience.
Really nice, modern furniture. Well be back.
Nice leather furniture which is pricey. I was referred by someone and at the time of my visit, this store had been the only store that had the features that I was looking for. The associate I was dealing with was very knowledgeable and pleasant to deal with BEFORE the delivery of my furniture. Once I expressed that I was unhappy the situation with my furniture, of which I became very annoyed with and was very unimpressed with no illustration or documentation on how to adjust my furniture, I noticed a difference in tone and behavior, which I did not appreciate at all. I do not expect excuses or explanations, I expect what I paid for when I receive my merchandise.Also, this is the first time that I have purchased a warranty for furniture. I would not recommend purchasing the warranty for any furniture unless you have had the opportunity to read the warranty BEFORE purchasing it. LaDiff will not refund your money if you decide after reading it, which was not handed to me during the delivery and I later found, that you do not want it.I read some of the reviews AFTER my experience and I should have read them before I bought anything from LaDiff, which I was not planning to make an impulse buy on my first visit. Oh well, shoulda, coulda, woulda. You live and you learn. As a result of this experience, I do not plan to spend any more of my money with LaDiff, which clearly does not respect me, my time or appreciate my patronage. Buyers beware!
We loved our experience at LaDiff. They had the perfect bed ( on sale!😊), Jeremy was helpful but not pushy and so patient as we looked at all the cool things in their gorgeous store. Bed was delivered all the way to Batesville promptly and professionally! We love our bed; it is solid and beautiful and comfortable! Happy customers here.
We worked with Lea just this week, and had a great experience! We were able to narrow down the sofa we wanted to see online, and after making our appointment, we went down and met the team for our viewing. We appreciated the care and concern they took, given the Covid-19 pandemic, and our risk factors, and saw the appointment process invaluable! Thanks team La Diff!
Working with Bryan was great. He is so knowledgeable about the products that are available. He takes time in order to gain an understanding of your preferred style and then he provides some wonderful options for you to consider. On top of that he is just so friendly and easy to work with.