Meh. Save your money and just buy elsewhere. We bought our mattress in September of 2019 (not even 2 years old), and are very unhappy with it. We were really wooed by the factory BEING here in Richmond and supporting a local business. We bought an orthopedic pillow top king mattress and felt so luxurious doing so.Not even a year later, I noticed how after just a few months of sleeping on one side, the pillow top really creates a well for your body that doesnt really bounce back or reinflate. Sure, we did the flip every 3 months but it just hasnt been supportive. It just feels like a squish you slip into at night.I had an old pillow top mattress from Sams Club from 2014 and it is holding up EXCELLENTLY.My dilemma was that my husband always loved our mattress. However, he had 1 issue a year ago where it felt like a spring was in his back. We found out it was just the way the box spring was adjusted that was causing an issue. Now, for the past 2 weeks, after we did a flip, he has been so uncomfortable. It just feels like his side of the mattress is hard and causes poor sleep.Yes, weve done everything to take care of this mattress well - adjust the box springs so theyre perfectly flat and aligned, flipped every 3ish months, etc. Its just disappointing to know that we spent SO much money on something that we were concerned about buying from another store, but went with it and definitely have *not* received our moneys worth.

Back for a third purchase! We loved our first bed so much, we came back and bought one for my mother-in-law! Now were getting another one, but a different size. I love the fact that the bed can be custom-made for just what I want and what I need. I also like being able to watch them fabricate the bed behind the windows at this location.

Salesman was very nice, polite and knowledgeable. The products in the showroom were neat and clean and a good assortment to try and find what we wanted, which we did.

People here are amazing the services incredible mattresses reasonably priced and the quality is through the roof highly recommend

Great place to buy a mattress. Very straight forward dales process. Friendly and professional. Very reasonably priced. Love my new Mattress.

Great to work with, knowledgeable

Rep was knowledgeable but not at all friendly nor inviting.

Tyke is awesome. Full of information and very nice. So amazing to find people who can deliver great customer service. Looking forward to our new mattress coming home. Their selection is high quality and reasonably priced. Dont pay twice the price for bad quality. Go see Tyke and get a great mattress. Update: the Matress is fabulous! Perfect balance of firmness and the double sided pillow top has just the right amount of give for side sleeping. Sweet dreams.

Friendly management that takes good care of their employees. I know this in my capacity as a meditation instructor as they recognized meditation is an excellent tool to overcome stress and improve productivity. We were invited to conduct a meditation class for their staff and everyone was open minded, accepting new ideas!! Facility looked clean and well organized. I know where to go for my next mattress buy :-)

I went here to buy a mattress because I like to support products made in the USA. While I was looking in the factory I noticed that there were only a couple of men making the mattresses. I was shocked that so many mattresses were being made by so few people. I later looked up the company and saw that the average factory worker is only being paid about $12-$15 a hour. I thought this company was paying their workers better considering the prices of the mattresses. I am appalled that a company that tries to portray itself as a good old fashion American company pays its workers so little. After looking at the company stats and number of employees I feel that this company is no different than any other company. The Original Mattress Factory is not giving its workers the wages that factories once paid its workers yet it wants to portray that image.

Easy and professional.Wonderful delivery team - had the mattress in two days -Made in America!

Great staff! Very knowledgable. Prices a little high but worth it.

Sales staff is helpful, but not pushy. Quality bedding for much less money that most other mattress stores. No games, no bogus bait and switch sales, one of the few places that you can still buy a double sided mattress.

They have a great product and you can actually see the mattresses being made. The quality is outstanding and you know you are getting too quality for the price you pay.

The young lady was super customer service friendly the product is amazing

Loved being able to tour the factory and actually see how the mattress and boxsprings were built. Customer service was great.

We were able to get the mattress that we wanted at a price half of what discount mattress stores charge.

Friendly, helpful staff at this location. Bought my bed here and had it delivered in two days, hassle free.

Sales person was amazing, very knowledgeable. Warranty was amazing as well!

It use get 5 stars did great on our first mattress second one we hate it, sadly for them fix it I have come up with over $600 just crazy now Im stuck with one we hate

Great mattress and boxspring! Delivery was fast and within allotted time.

Dont waste your money whats in the showroom is not what you get at your house our bed is like a rock sales person says that your body will get used to it

Always get our being needs met here with great prices!

Amazing price and great customer service!

Always helpful staff and a great product

Helpful knowledgeable staff, excellent product and price!

GREAT PLACE TO RELAX AT. FRIENDLY CUSTOMER SERVICE AND THEY EXPLAIN AND TAKE TIME WITH YOU. I RECOMMEND THEM HIGHLY. SINCERELY, ANTHONY PARROTT-SMITH

Too expensive and dry staff.

Great service. No pressure. Great product.

Loved our experience here. Purchased one mattress then went back and got one for our son.

Nice people good service, but most expensive latex mattress has permenant sags in two places on king matterss after 4 years. Hubby weights 190, I weight 135. Also we turned mattress often. Company says its the top layer that sagged and not the foam...hmmmm. a sag is a sag.

My mattress has gone bad already and only had it four years. Check this out, I only weight 138lbs. I will never buy there again.

Best service and best beds! The salespeople aren’t commissioned here, so no high pressure BS

The least stress Ive ever had purchasing a mattress and box spring.

My friend got a new mattress here

Original mattes factory spells the best bed and a excellent place for employment

I cant stand spring mattresses, so here they made me a foam mattress for a fraction of the cost of one of those Tempurpedic mattress, and its been a few years and its still going strong! :)

No willingness to deal I was in a bad spot I needed a mattress. It is what it is.

They are very slow at unloading trucks here. They load their trucks first in the morning. There is overnight parking available.

Wonderful place to buy from

Fast and efficient

We bought a 2 SIDED mattress and couldnt be happier, we can flip and turn our mattress to keep it from having a dip like our VERY EXPENSIVE Sterns and Foster, I will never buy another mattress other then a 2 sided one from Original Mattress FactoryThe people were friendly and helpful,Thank you.

Great place

Excellent