Always awesome professional they been do good when it come to customer service I rate them a 5 ⭐

Quick and friendly service! Great people to deal with. Somewhat of a throwback to an earlier time when the neighborhood garage was important!

New owner..great customer service. Fast.

Great service at competitive pricing. And they even follow up to see if youre satisfied with service after a day or two. 👍🏾 Awesomeness

I have been going here for years and I can always count on this place to be honest about what car problems they encounter. Reasonably priced. Quick service. Professional and very knowledgeable staff. Highly recommend!

I never really felt comfortable at auto shops until I met this team! They are so nice and polite, not at all pushy salesmen, and seem to genuinely care about their customers. I recently got new tires through Staples Mill Auto Care and they provided me with multiple quotes so I had options to fit my budget. Definitely recommend!

The guys there did an outstanding job repairing car. Great customer service, very knowledgeable staff, and had me in and out in no time. Definitely will be bringing my vehicles back in the future for service. Dont hesitate to stop by or give them a call for all of you automotive needs.

If you are looking for a reliable mechanic and servwice provider for your car needs, Staples Mill Auto Care is the place for you. Fast and efficient and service done right! Prices are competitive, beating dealership prices and other garages I’ve used. Very satisfied with the service repairs; we take all three of our vehicles to Staples Mill Auto Care.

Best Auto Shop Around!Super friendly and reliable service!The owner is extremely nice and straight forward!

I absolutely love this place. You have a customer for life. My engine check light was on so I needed a diagnostic scan. I was called and given the different codes of what was wrong. I was given a quote and how long it would take to fix. There ended up being some bad news and the part for the car was more expensive. In the end I got the work done and my vehicle was fixed and was cheaper than quoted which was much appreciated. My car is like new now. It runs so good when I turned it on it didn’t even sound like it was running it was so smooth. Great customer service and quality work.

Great job and fast!

The gentlemen was very professional and courteous. My vehicle was towed their and they had my brakes done in no time. They are also great about courtesy calls. Trust these guys, you and your vehicle are in great hands.

I absolutely love this place. You have a customer for life. My engine check light was on so I needed a diagnostic scan. I was called and given the different codes of what was wrong. I was given a quote and how long it would take to fix. There ended up being some bad news and the part of as more expensive. In the end I got the work done and my vehicle was fixed and was cheaper than quoted which was much appreciated. My car is like new now. It runs so good when I turned it on it didn’t even sound like it was running it was so smooth. Great customer service and quality work.

My daughter was coming home for the holiday break from school and I wanted to get her car inspected so that she can move around freely and legally without having to borrow my car. As much as I adore her, and she is an excellent and safe driver, I dont allow anyone to borrow my vehicle. Her inspection had expired and due to COVID-19 we were not pressed to get it done, especially since she wasnt going anywhere. I knew her car didnt need any work done, because she had a family mechanic look it over before he left town who assured me it would easily pass inspection, unless I ran into a pirate shop. I did a little research and found Staples Mill Auto Care had some decent reviews (outside of Yelp) and I took a chance. It was a chance I later came to regret. We dropped off the car at 9 am and at 2pm my daughter received a call from the shop indicating all the tires needed to be replaced, as well as both front lower control arms at the tune of $900!! I was blown away! Primarily because they obviously thought they were dealing with a novice also, both arms are not necessary! Those parts were already previously replaced! My daughter instantly called her father who advised them not to repair anything. He immediately had my kids go pick up the car and take it to an authorized mechanic who corrected Staple Mills Auto Faux Pas! Apparently these vultures need to scam a few patrons to make ends meet! The economy has impacted us all! Not just You Staples Mill Auto!

I enjoy going to this shop for my car service, they are wonderful and polite. I even referred my boyfriend and he was satisfied as well. They are like family to me:)

Made my appointment online 30 minutes before they opened and was able to be seen soon as I got there. Didnt take longer than 30 minutes

I knew my battery was weak so I stopped by to have it tested and confirmed. They had a battery in stock and changed it out immediately. In this time of COVID I try to steer as much business as feasible to SMAC because they do such a good job!

Ive been a customer for years and have never been dissatisfied with the work done on my car. In fact, my whole family uses their services. Theyre fast, friendly and efficient!

This is the second time I have gone to Staples Mill Auto Care. The first time was after going to my previous shop 4 times because of a check engine light that kept coming on. After $200 plus, I went to Staples Mill Auto Care on a friends recommendation. They found the problem right away.This time I went for an oil change and tire rotation. They called and said my tires would need replacing in the near future (which they will) and it would be a waste of money to rotate them.They could have just rotated them and made more money but they didnt.Great people to work with.

Darrell was extremely responsive, knowledgeable, and he communicated clearly. I called ahead to make sure they could take me, dropped off my car, and it was done in a matter of a few hours. Would definitely recommend.

Everything was super easy! They have a convenient drop box for keys, car was fixed the next day. They called with any concerns and total cost before doing the work. Friendly, fast and overall pleasant experience! Also EXCELLENT rates!!!

I went here for my state inspection and am very happy with the service I received. I am not very knowledgeable about cars, but they were very patient and informative. They answered all my questions and made an effort to help me save money. Best of all, they were not pushy at all and I did not feel pressured by them. Would definitely return in the future!

Great service, courteous, and honest auto shop. Definitely recommend and will be returning.

Im a repeat customer because of the way in which they treat their customers, they put the customer first. Whether on the phone or in person whoever I am speaking to is courteous and friendly. I am always provided updates and with a busy schedule love that I am offered multiple methods for drop off and pick up. My vehicle is always fixed or completed the first time and in the time frame estimated.

Cant state how much I appreciate their honesty and attention to detail. Ive been going here for the past 3 years with items big and small, and they are always honest, present you with options, and will genuinely keep your best interest at heart even if it means they dont end up being the ones to work on your vehicle. THAT is why I always go back to them.However, below is a short recount of a recent issue they helped clear up for me:I had two dealers quote $3K on an oil leak which they both diagnosed as a camshaft seal leak... They still couldnt promise that it was the real source until they started digging in, which would then be too late as 12 hours of labor wouldve already accrued.I brought my vehicle into Staples Mill Auto Care for a second opinion.They listened as I told them the history and said Id like to try to diagnose as much as possible without building up a ton of labor time- within two hours, they had called me back saying they verified it was not a camshaft leak and that it was a $40 variable valve timing solenoid with a bad o-ring.$250 later for labor, cleaning and shop supplies, a new solenoid installed, and a state inspection, and I was out of there with a car with no leaks and a massive amount of peace of mind. VERY glad I went with them instead of allowing the dealer to blindly dig in and ring me up a $3K+ bill.Thank you Staples Mill Auto Care! I will happily recommend you guys to anybody interested.

I get my car and truck repaired here all the time for years. This is a family feeling place and a home for trust. They genuinely care about how you are doing and tell you what exactly is going on if you’re interested in learning a thing or two about your vehicle.

Took my Charger SRT in for oil change and new set of front and rear brakes. They serviced the vehicle real quick and great price. Everyone was real helpful and straight forward. I would definitely recommend and I will return again.

My experience was very positive and the staff is always polite and helpful. Service is always fast and efficient.

5 Star service! I will trust these guys with all of my service needs. Josh and Company are very honest and up front and dont try and upsell you like every other place in the Richmond area. They work with you the best they can to make sure you are taken care of! Will definitely be using them for all of my vehicles!

Nice people and provided great service.

My mom and I have been taking our cars to Staples Mill Auto Care for years. They have always been so professional, reliable, prompt, and trustworthy, and the crew probably have at least half a century of combined experience under their belts. Most importantly they are honest and will tell you if a certain service is really necessary, can be safely put off and for how long, or if there are less expensive alternatives. Bring your car or truck in and Darrell, Josh, Travis, and D. J. will take good care of ya!

Staples Mill Auto is awesome! Everyone is so nice and prompt in answering questions and completing service.

Honest mechanics and very on time. I have used them for years

Excellent service and good team in the shop. Went for my vehicle inspection and it took about 15 minutes to complete. Very thoroughly I might add.

The employees were real friendly.

Great service here started when I found a coupon and they helped out with a fast oil change when I really needed it. Just had major saftey repair here under another quote elsewhere, and done in half the time. You have my business until I move far away👍👍👍👍👍

Honestly, super impressed with this team.My car needed a specialty part and they did everything in their power to get the part ASAP. They even were understanding when I was frustrated and were able to handle the crazy customer without even flinching, being rude back, and working with me to calm me down over the situation. They were super professional, great local shop.I will recommend this shop to everyone.

I have dropped 3 of my family’s cars including my own for State Inspections and for Service work. They have been very good to deal with and they haven’t been overpriced. All work has been completed within a day times and their communication has been excellent. I will continue to utilize them for any car repair.

My first time here. My C300 needed brakes and a state inspection. I only stopped to have brake work. Not only did the service writer take me the same day, he had the state inspection completed as well as brake work ahead of promised completion time. I will definitely return for other work in the future.

I have taken multiple vehicles to them for tires and services. Ive always had good customer service from them. It takes takes less time and money to drive 30 minutes to take it to them rather then dealing with other shops.They were willing to work with me on price matching and i felt i could trust them on the end price of everything. The shop cost are on-par with the other locations. The dude josh was very hospitable and open on what needed to be done, and what could wait. He was cool with me just bringing cars in and flexible with appointments. I dropped one off, went next door for some food, and it was ready when i got done.

I went in thinking I needed brakes and was notified that I didnt. Definitely saved me $900.00 from Toyota Dealership. Very,honest,fast,dependable and affordable service. I would definitely recommend them to anyone seeking reliable car care. Thanks StaplesMill Auto.

Great staff, quick as well. I got my truck fixed within a day. They even messaged me the following day to make sure everything they did was going well.

Anytime I call they always make time for me to do anything I needed done to my vehicle.Thank You Guys So Much. I came just before there lunch an they took me right in no problem.

We have been dealing with this business for many years and since the inception of new ownership. They are very professional, timely and courteous while being fairly priced and reliable. I would recommend them to anyone who is in need of car maintenance and repair.Wayne Surles

Staples Mill Auto Care did a great job with communicating with me, and I felt no pressure from them in any way. I will be returning in the future for all my vehicles mechanical needs. I would definitely recommend them!

Great service !!

Friendly, reasonable and trustworthy! Will suggest less expensive options when possible and referrals for related business like glass replacement and body work.

Good mechanics and reasonable rates, plus the owner Russell is a nice guy.

Staples Mill Auto Care has been a place I recommend to freinds, family & acquaintances for reliable service for over 20 yrs. They have always been fair & honest on the work needed for your vehicle to operate properly & safely. Those whom I have referred have always concurred. I will admit that I was a bit concerned when Bodie retired & sold the shop, however the new ownership has proven to share the same values, work ethic & dedication to quality service. Bodie did a great job deciding who to sell to.

I purchased a groupon voucher for a synthetic oil change. went in at 8am -they were slammed, and they changed my oil in less than an hour! i was able to make it to work on time and stop by the post office.

Good people good work .

Fast and dependable service, great value

Always great service Darrel. Very accommodating and very thorough with solving my problems.

All the guys that work here go out of their way to be helpful but especially a Mr. Travis Payne who is extremely knowledgeable and offers you all possible solutions if there is a problem with your vehicle.

Not the best but ok. I dropped my car off at 7am didnt get my car back until 5pm just to get my break pads changed. About 2 weeks later my breaks are sqeeking for the first 5 mins of me driving. They are not open on weekends and who has time to bring their car back during the week? I probably wont go back.

Reliable service from folks who know what theyre doing.

Outstanding

Awesome customer service! I trust them!

Outstanding - Service and Repair!

I have been coming to Staples Mill Auto Care for over 15 years and have nothing but good things to say about people and repairs that have been done on my vehicles. They give you options on most repairs and have always backed their work. They kept my Toyota Tacoma on the road for 18 years and close to 300k miles. I would highly recommend them for any vehicle repair.

I trust them to do the work that needs to be done and not take advantage of me.They work on my personal vehicles as well as our company fleet at US Electric

We have had a good experience everytime we take our vehicles here.

Good and reasonable prices friendly

Rude .. unprofessional and not committed to time .. bad place

Took my car in for a grinding noise come to find out it was a loose caliper bolt they fixed it and called me with in a few hours awesome people awesome service 👌

Excellent and prompt service!

Nice people

Quick and reliable service

Great People

Quick service, very helpful

Great service!

Efficient

Always give reliable service. Been using them for years.