Took my car in to have front strut assemblies replaced on Monday. Within an hour they called with their findings and an estimate for repairs. They said it would be Thursday before they would receive parts and here it is Wednesday and my car has been repaired! So very happy with the speed and attention this situation was handled with! Thank you SO MUCH Cates!

As always the Cates family and crew took fantastic care of our vehicle. We are so happy we chose them to take care of our transportation needs. Great job by all.

I would give 0 stars if I could. Took my car to have the rotors resurfaced and when I picked the car up there was absolutely no change. I was told Bring the car back when it wasnt raining. And that, Resurfacing wouldnt fix them. I waited a little over a month and took my car to Wetzel. They resurfaced my rotors and it is a night and day difference! Im so mad at Cates. Spent $250 there only to have to spend another $300 at Wetzel.

Absolutely a well-ran family business. professional service, fair pricing weather auto repair or boy shop. Cant say enough about how much I appreciate this business their professionalism in fair business practices. Great family as well.

Great people, great price and fast reliable service. A must visit in Richmond for auto repair!

They are kind and they do an excellent job.Kind and courteous service.

Did a great job servicing my vehicle, it rides like a dream. Their reputation is solid been around for yrs.

Had my truck bed repaired and it looks amazing and truck was cleaner when i picked it up than when I dropped it off! Thanks for the great work

Professional, speedy and accurate service. Best in town!

Excellent experience as always. Straight forward and honest. Ive never had to return a car for the same issue. They fix cars right.

A + customer service great friendly place and trust worthy and good prices

Always have quick and painless service, had my car out in a matter of just a couple days, wouldve been earlier than that too. Plus the people there are always very nice to us.

I took my car in for some body damage following an accident I had, and all of the workers that I came in contact with whether over the phone or in person were nothing but professionals. My car was returned to me in outstanding condition. If I could give ten stars I certainly would. Thanks to them for all the great service!!

Always professional and timely. Brought three vehicles here and have been very happy with the result every time. Highly recommend

True professionals, highly recommend for any vehicle repair

Been great so far

Always honest, fair and they do the job right.

Great job,good service an treated well!

Always does nice work, fair pricing, and tries to get you back in your car quickly. Enjoyable to work with.

Great customer service, always friendly and informative!

We’ve used Cates Auto a couple of times now thanks to deer. Their work is fantastic and they just are so sweet and friendly. They also have rental cars if you need one!!

Great service. They get the job done right.

Amazing people! Family owned! 100% great business all the way around!!!!

Very professional, friendly, informative, personalized service.

This is the absolute best place to get body work done on your vehicle! I just got my car back and it looks amazing. You cant tell where the patch ended and the OEM pain began. Not only was their work well above par, but the customer service was excellent. They coordinated everything with my insurance provider, set me up with a rental, picked me up and all while have a smile on their faces.Other local businesses should mirror their standards after Cates.

Always courtesy and helpful,best place in town!

Great service and always dependable. You can have peace of mind there that what they say is true. I would NOT go anywhere else for car service

They had the supplies to work on an older car. Repairs have lasted well. I am from out of state, my daughters go to school in Richmond, but glad I found this excellent shop in the town.(2 yrs later) I had another opportunity to use Cates - this time for body work. If you want the work done correctly they do excellent work. It was difficult or impossible to find replacement parts so they worked with many of the existing body panels and did excellent work.

Family owned and operated. Integrity, Honesty, Professional, Expert and friendly... what my family appreciates from Cates. Highly recommended.

Always friendly and i like that i can rent a car while mine is getting fixed.

The staff here does a fantastic job! I wrecked my vehicle and they only did the work that I WANTED DONE, not whatever they wanted to do. They also called me to keep me updated on the progress, I didnt have to call them all the time. They were very quick, as soon as the part came in they had it installed. Now my vehicle runs like new and I did not have to get all the body work done that I did not need at the moment. I highly recommend going here! Thabo You for the great job, I will be back for anything else that I may need in the future!

Very knowledgeable and caring individuals who work here. I love bringing my car here when needed!

Professional staff and very courteous took very good care of my vehicle

I trust these experts to do the absolute best work without trying to upsell unnecessarily. Pick up and delivery service if needed. Experienced!!! Everything you hope for in an auto service center. Professionalism, honesty, friendly respectful treatment from the 1st instance of communication, to the final transaction.

They treat you like family. Will let you know about upcoming repairs needed. Great prices for great service!!

I havent had any service done yet. But they were all very friendly and helpful with my estimate

Family ran business. Very trustworthy and knowledgeable people.

Large, clean facility with eight service bays. Family owned and operated, and they are involved in the daily activities. I was completely satisfied with the service provided on my car. Fast and fair! Highly recommended!

Mr. Cate with a wonderful helpful and explained everything to me. I was there to get an estimate on what I bought was a minor fender-bender. The minor fender-bender ended up with an estimate of over $1,300 ouch

Had some body work done here. Looks great can not even tell where damage was. Additionally very fair price when all was said and done.

Best garage around. Places like Cates have been around forever only because theyre the best. If they cant do it, it cant be done.

Pricey but they do good work. Will tell you like it is when you need repairs.

You can always depend on Cates for the best service quality, the most knowledge, and the best customer service you could ask for. I will never take my car anywhere else.

Cates is a great shop and theyve helped family members with repairs for years, even did a little drag racing with my dad back in the days! Very fine people!

Great auto mechanics. Great auto service. Would recommend Cates Auto Service to anyone needing service and repairs on their vehicle.

Purchased a 2010 and as is before 2 payment the car developed an oil leak. Took to Cates great people and very honest. Thank you Cates for being so honest. Will be a repeat customer.

Very friendly great work

Was gonna write a good review, but then they asked for twice what North American Muffler did to fix my tailpipe. Feeling a little ripped off.

Im from outside Richmond but my car unfortunately broke down passing though. A flat tire made me make an unplanned stop at walmart service center for a new one. They notified me of a strong smell of gas around my car. So, based on previous reviews I stopped in to Crates auto service to have it checked out. I dealt with Don, who was very professional. He explained the problem and showed me the leak at the top of my tank where round the the gas pump. They were able to order the part that day and had me on the way in about 5 hours. In the mean time they provided transportation to and from my hotel. Thanks for getting me back on the road in a timely manner. We made my wifes grandmothers 100th birthday party in New Jersey on time. Thanks..

Lots of long term employees. They know their stuff, but they are on the pricey side.

Not cheap but honest and informative. They do great work here.

My experience with Cates has ALWAYS been great! Ive used them through the years and have always received great friendly service. Cates has always been the best value. Notice I didnt say cheapest. I would much rather pay more to have work done correctly than have a cheap price from someone only later to have problems. All of our local businesses have to make money. Thats why theyre there. Cates, in turn, supports the local community. Great job. Great work. Great people.

Good job.

I really like cates, even though they are higher, they are good at what they do, i recommend

Excellent service! Car looks like new!

Very helpful.. A little pricey.. For me.. But Ive heard nothing but good things about cates auto and theyre very friendly and helpful. Thank you Cates Auto!!

Great people

Extremely friendly and extremely honest people. Would never take my vehicle anywhere else.

Wonderful people excellent work done

Couldnt ask for better service and friendly atmosphere.

Fast, good people. They will get you back on the road.

HHorrible experience ive taken my car here 4 times 1st time they fixed the wrong thing and gave me no credit when they did finally fix tbe right thing which i had bad freeze plug leaking coolant and they charged me 280 bucks to change a gasket which im pretty sure wasnt leaking in the first place then had to pay 415 bucks to change the actual freeze plug so i took my car back the other day and the guy tells me my catilytic converter is bad and a new one for a 94 camaro was 472 dollars and he had to change o2 sensors all togeter 750 to 800 dollars i call auto zone and price a new catylitic conveter and it was 39 bucks and 35 for the sensors they are just like most shops that will lie to you and rob u blind any chance they get find a guy u trust who knows about cars before taking it to these criminals

Great service and friendly staff

Fast, friendly and polite.

Great service and extremely professional results.

Honest work and fair prices

Best service and mechanical support in town

Great customer service

Good job and friendly.

Great service.

Great folks.

Excellent