I had a great experience here… very friendly and helpful service and even a loaner car. Good alternative to dealer.

My 2014 BMW 328i engine light came on about six weeks ago and I called Bimmer Rescue to run diagnostics on my vehicle. Two and half days and $1700 later Bimmer Rescue replaced the oxygen sensors. Later that week I was moving from Richmond, VA to Spring Lake, NC and the engine light came on again. I brought my vehicle to the Fayetteville, NC BMW dealership and they said the oxygen sensors were replaced - however they were installed backwards. The service rep stated he had never seen that before because they are color coded. The labor charges at the BMW dealership were the same as Bimmer Rescue but the service was performed correctly in much less time. Bimmer Rescue technicians need training and management needs to perform quality control. Just take your BMW to a dealership to avoid the hassle.

My BMW story does not have a happy ending, but the folks at Bimmer Rescue were great. After it had been sitting at another repair shop for months, I had the 525 station wagon towed to Bimmer Rescue. They quickly diagnosed the problem, but the repairs would have cost more than the car is worth. Rick was very good at explaining my options, Paula in the front office was great, and everyone was very patient as I figured out next steps. Your car will be in good hands with these fine people, and hopefully youll have a much happier ending!

Had the best experience with Rick, Paula & their team. Friendly, professional & accommodating to offer a loaner vehicle. Definitely recommend!!

On July 23rd, 2020, I had my car towed to this shop because it stalled on W. Broad St near 288 interchange. Since then, my vehicle had been back to this shop for the same issue of low fuel pressure for at least 3-4 times including multiple times of stalling while driving. The vehicle was towed back every time. After spending almost $7,000 of parts including majority of the fuel system, the same issue still happened. At the end, I realized that this shop did not want to work on my car anymore because they simply told me that I need a new engine and will not handle this same issue anymore.I finally took it to a BMW repair shop in Fredericksburg to handle this issue. At the end, problem solved after careful and diligent diagnosis, it was the Low-Pressure Fuel Pump relay soldered on the broad inside the Junction Box was burnt and loosen and failed to send current properly from Junction Box to the Low-Pressure fuel pump. This issue generated error codes of low fuel pressure, triggered Yellow CEL on and stalled the engine. Bimmer Rescue replaced low-pressure fuel pump and had Crown Mini replaced the high-pressure fuel pump under factory recall. My question is whether Bimmer Rescue had properly diagnosed my car and did the correct procedure. The proper procedure will be checking current level and respective fuel pressure prior to making a decision that the low-pressure fuel pump was bad. Obviously, mechanic at Bimmer Rescue did not do a good job checking it because if he did, he would have realized there was problem with both current level and fuel pressure.Bimmer Rescue also replaced the fuel filter, sensor and lines in the fuel tank. During that work, the original fuel line from the tank was shattered. In addition, mechanic also damaged the fuel gauge part of the tank by performing his work with the gas tank. My car ran out of gas on highway when the fuel gauge showed 1/4 tank was left in the tank. When I had the vehicle towed to the shop, the mechanic realized the fuel tank was completely empty. When I called Crown Mini regarding the Junction Box issue with R56 Mini Cooper, they knew of it. They have sold over 20 JBEs in 2020 and 4 alone in 2021.I only spent $778 to fix the issue at the other shop in Fredericksburg and I spent 10 times that amount at Bimmer Rescue who I trusted. All the extra money spent was really unnecessary and at the end, I was told to get a new or rebuilt engine just because your shop cannot fix the issue. Paying attention to detail and doing the proper diagnosis would have avoided me from having these terrible experiences. I was going to leave it in the owners hands to address my dissatisfaction and make things right. I have been in his shoes as a dealership manager, and I understand what it takes to turn a customer around without negative publicity. I was wrong. He completely pushed all the responsibilities off his shoulder and they never showed me any faulty parts as they claimed! I will never go back there for my vehicle service!Here is owners reply:Intermittently failing electronic parts at the circuit board level can be some of the most frustrating to diagnose for any shop. Disassembling these modules is not something we generally recommend for safety reasons, but I am glad that that it helped. We have also replaced many JBEs for symptoms different than what you experienced, they control many electronics in the car. Perhaps if you present your case BMW of North America will refund you what you paid for that repair to the JBE.I am saddened that you think none of the work we did was necessary, because we did find faulty parts in your car along the way, many that aligned with your symptoms and were clearly faulty, failing, or leaking but again, I can empathize with you on this, it was not a fun situation.I hope this helps you, you have been nothing but patient with that car and with us along the way, you are a good man who has wound up with a particularly finnicky Mini and I wish that wasnt the case.

I was having trouble tracking down a rough idle on my 325i. Im a DIY mechanic and I ususally work on my own cars at home. After replacing several parts, I decided to take it to these guys to help me figure out the problem. BIG MISTAKE!!! Right from the beginning they try to sell me a bunch of stuff unrelated to the problem I brought the vehicle in for. After reminding them I was only interested in diagnosing the rough idle, they then suggested several diagnostic procedures that I had already tried myself. After a week of not hearing anything from the service writer and ignoring my texts, I had to call the front office to find my car. I eventually got to speak with the manager who then told me they could not figure ANYTHING out with my car! Frustrated at this point, I go to pick up my car only to be greeted with a $400+ bill for unnecessary testing and health inspections. After forcing me to pay the bill to get my car keys back, the manager even wanted me to come back and tell him what I did to fix my vehicle since they couldnt figure it out. To add insult to injury, they parked my car in the apartment building parking lot next door and the hood of the car got covered in tree sap and leaves. This is obviously a very unprofessional shop with incompetent mechanics. I took my Bimmer here to get rescued, but all I ended up with was a giant bill and a car that was still running rough. Total waste of time and money.

I was involved in an accident that did something to the transfer case on my car. The insureds insurance company sent the car to Mercedes of Richmond to diagnose the problem. They found the problem, but refused to say whether or not it was caused by the accident (youre asking yourself, whats the point of sending it to Mercedes in the first place, right?). Trust me when I say dont waste time at the Mercedes dealership. There are so many other repair shops out there who do better work with a higher level of professionalism and Bimmer Rescue is one of them. I paid out of pocket to take my car to Bimmer to prove once and for all that the failure of the transfer case was brought on by the accident. They were able to diagnose the cause and the effect and show the claims adjuster what had happened inside the transfer case. Could Mercedes have done the same thing, sure they could have, but they werent interested in doing that...thats what makes Bimmer Rescue different. They were able to get me the resolution I needed to make me whole again and they did it at the expense of losing the work for themselves, since it unfortunately led to the car being declared a total loss. I met Patrick through his volunteer work with the Boy Scouts for the Automotive Maintenance merit badge and I dealt with Rick for the work I needed. I can highly recommend them and can tell you that regardless of what happens or the way things turn out, they just want their customers to be happy and whole.

Im a first-time Mini owner so I had lots of questions on what service was needed. They took time to answer my questions and explain what I needed. Very professional service, clean, well organized shop, quick service. Nice folks.

A fine crew of workers starting with the young man up front his customer service skills are Impeccable along with a great memory in detail with customersand automotive services, along with his co-worker setting on his side you will find that shes very polite sweet and professional. And loves to smile possessing all the right qualities to be a Great customer service rep. Bimmer workers explain to me the problems l was having with my vehicle and I truly respect him for keeping it real in such a Gentle and Compassionate way, this company help and taught me more in that short time, about my car which will help me in the future. BIMMER Rescue is a happy company and you will leave happy . Come check them out for yourself .

I was very pleased with both the service and customer service experiences. Their new receptionist and Jared took great care of me. The receptionist gave me a tour of the shop, pointed out the team members and told me about their areas of expertise and how they all work together to get the job done. The use of technology to tell me what went on with my car was awesome. A very nice touch. Overall, my first visit exceeded expectations. Great job Bimmer Rescue!

This was my second time with Bimmer Rescue and I couldn’t be more happy and satisfied! I wish that I had not detoured to other repair shops and the BMW dealership in between! Bimmer Rescue team is very professional, friendly, and proactive! They are very transparent and honest about the diagnostics and will recommend the services as per the priority and severity that is genuine keeping customer satisfaction and your Bimmer health as their primary concern! Thank you so much again for the phenomenal service! I am never going to any where else again for my Bimmer! A++++++. Highly recommended

Although the repairs took a bit longer than expected, I was really happy when I got my car back. It is driving even smoother than it was before we dropped it off. Very pleased with the work that was done.

Expanded facilities since my last visit, proper safe protocol observed. Experienced technicians and management, clean shop area.

I’ve been bringing my 2013 X5 to the team at Bimmer Rescue for a few years now. They always do great work and are a pleasure to work with. All recommendations are thoroughly explained so I always know if I’m making the right decisions. If you’re looking for a place that will take great care of your BMW and will treat you like a valued client, then bring it to Bimmer Rescue.

I previously took my 2014 BMW to the dealerships for all maintenance. I am glad to have found Bimmer Rescue. The team were great to deal with, offering free pickup of my vehicle and a free loaner while the serviced the car. The provided updates and recommendations for service, and performed the work and a fair price. I will definitely use Bimmer Rescue going forward for all my BMW services.

Ive been a repeat customer of Bimmer Rescue for several years now and intend to remain one as long as Im driving German!The staff are all friendly and professional and make you feel at ease while talking to them. Im always seen promptly on arrival and there are no long waits.After an inspection is performed, you receive a list of potential work items that is graded on urgency. Its helpful to have insight into whats critical and what isnt; its also useful to see what work might be due in the next 12 months so there are fewer surprises. Everything is available for review online and it helps make the process really streamlined. There is no high pressure phone call to have you commit to different jobs.The team is always great about getting me a ride share while the work is being done and Ive never had a problem with the car not being ready when it was promised. A+ operation all the way around!

The best auto repair service I have ever experienced. Unbelievable customer service.

Bimmer rescue really took care of me and my mini! They went above and beyond to get the job done. They also did everything they could to give me the best price!

Jerrod and the crew were unbelievably helpful and kind. I had a 2014 VW Jetta with excessive oil consumption and engine faults, and it was complicated! But they helped me figure out what I could/couldnt do and gave me great advice for minimal cost. What a super auto shop!

They replaced broken shocks and detected an oil leak we knew we had but had been unable to find - and fixed it. Great work at a good price. Once again great MINI shop.

Very friendly and speedy. I think they may be better than the dealership especially on pricing. Service is fantastic!

The guys were awesome. I had my 1998 BMW 528I towed during the overnight in relation to a breakdown on route 95. My son had researched for repair shops in the area and this came back as one of the best. I was there at 8 am in the morning and met with Jared as he was opening up. I explained my situation to him. I had left Fort Bragg the day before driving 750 miles to R.I. I explained the symptoms to him. He texted me about 20 minutes later with the problem. Got authorization to do the work needed to get me back on the road. Job was completed and I was back on the road at 1:30 pm. Drove the 500 remaining miles home with no issues. Great place, great work and great people. Offered me coffee and/or water and then gave me some water to take with me. I would highly recommend Bimmer Rescue. Great work and great people. Thank you.

I took my Toyota RAV4 in because the touch screen on the audio system was no working properly. I had an extended warranty through Car Max. The people at Bimmer Rescue were great working w the warranty company and Car Max to get a refurbished panel. I really appreciated the time and care they showed to get my vehicle back to me in time for a road trip I had planed. Everyone I dealt was wonderful and careful to follow COVID procedures. They are really great. I will be back.

Brought my Z3 here for inspection and “health check”. Was impressed from moment one! Thorough is the word to describe them. Top notch organization. I will be back.

My experience with Bimmer Rescue was one of if not the best service experience I have had. They went far and beyond for me at the same time letting me being involved in every step along the way.Also the employees at Bimmer Rescue are top in class. I had the pleasure of working with Rich who was incredibly kind understanding and informative. In the whole process of fixing my car.Its rare to come out of any car repair feeling good. However, driving out of Bimmer rescue I felt relived and thankful that my car was at Bimmer Rescue. I would recommend this shop to anyone.

My experience is with my 2008 1-series that I adopted from my sister. I knew there was a lot of work to get done, and these guys broke it down for me and assessed what should be done right away and what could wait. The staff was very professional and honest about the time frame and the cost. They offered me a loaner, and kept me in the loop for the process. The work was done correctly and in a timely manner. I ended up getting my car detailed as well and that part was the part that blew me away! I do not recognize this car! For a 12 year old car it looks brand new, inside, and under the hood! Now detailing will be a part of everything I get done, and there is lots more to do..of course.Final say: These guys are rockstars! You wont be disappointed. (And if you are, they will go way above and beyond to make it right!!!)

Bimmer Rescue really rescued me from some poor repairs done by the VW dealer ship. I took my car in for some front end work at West Broad VW, and they actually further damaged my car during repairs. I took it in to Bimmer. They located the new problem & fixed it at a very fair price & in only hours. Definitely the choice as opposed to taking your import to the dealer for overpriced repairs. Bimmer now has me as a customer for as long as I own that VW!

Excellent customer service and very detailed on the repairs. I would recommend this place to anyone that wants quality service. Rick is top notch with his service

Bimmer Rescue did a thorough job determining the condition of my 2013 BMW 528i xdrive that I recently purchased. They discovered problems with my car that were not disclosed by the dealer at the time of purchase. Jared of Bimmer Rescue was able to arrange a loaner for me and had my car evaluated in order of priority so I could make a sound decision which repairs required my immediate attention. They made the repairs and delivered my car back as promised. Great personalities and a pleasure to work with.

Even with all the problems dealing with Car Shield warranty ALL OF THE GUYS WERE GREAT! My car ended up stuck there for exactly 4 weeks, NOT due to shops fault. This is best place for a thorough evaluation of a car. No where else that I’ve even been to in 52 years of car ownership has done such a great job with the computer print out. Even my picky kid was happy and is currently looking for a car and making sure it can get serviced there. We now have a list of repairs that will eventually need to be taken care of in the future but know which take priority.

The staff at Bimmer Rescue are great. It’s a given that they know how to service cars but what keeps me coming back is their focus on the customer. They are extremely professional and take the time to talk to me versus rushing me in and out.

Amazing place with a great staff. This is my first Mini and they looked it over and gave me an honest assessment on what work it needed. No pressure, they took pictures and explained exactly what was going on. I got a loaner while it was in the shop. Several of the mechanics worked at Mini prior to coming here and they know their stuff. I’ll be a return customer for sure.

Had one of the best car servicing experiences over the past 25 years! Patrick and the Team were quick at setting up an appointment, provided me a loaner car, clearly communicated what will be done on the vehicle, provided me a thorough, with pictures, report of what needs to be addressed soon, reasonably priced estimates and out the door in a quick but safe fashion! What else is there to say! Bring your BMW and for that matter any other vehicle to them for an honest and thorough job.

My car broke down driving up from Georgia to Maryland and Bimmer rescue came to the rescue. They did everything possible to get me back on the road as soon as possible for the best price. The shop is one big happy family And is ready to help anyone that comes in for repairs! 5 stars for this shop! Very clean and everyone is super friendly :)

My experience with Bimmer Rescue has been exceptional! Expert advice, quality workmanship, and service like no other set them apart for me. They clearly value the relationships that they build with their customers and community above any mere transaction. If you’re like me and want a mechanic that you can trust to help you take good care of your automobile(s), you should check these folks out. You’ll get more out of your first conversation with Patrick, Rick or Anna than anything that I can write about my many awesome experiences with them.

My first experience with Bimmer Rescue will not be my last. Very professional I was unable to bring my car for my appointment. I called the morning of and with no hesitation they came and picked my car up. I would highly recommend them for your car needs. They explain everything to you and what you need for your car without pressuring you to do repairs!lll You will not be disappointed taking your car to Bimmer Rescue!!!!

Always easy to be nice when it all goes well, had a miss quote and Bimmer Rescue honored their word to me and provided a service car. I stand by those who show their principles when the going gets tough or not in their favor..its called Character and they have plenty..Military tradition here as a veteran myself..it shows :-)

Shady group... was told my exhaust needed to be fixed and was causing a rattling noise and charged about 3200 for a job that consists of clamps,suspension and rattle sound Turns out the rattle sound is actually something else and these guys misdiagnosed the problem. The sound was actually a bad timing chain tensionerand thr sound came back after they fixed it. I ended up fixing it myself. Not recommended, scam

This place is a RIPOFF!! They charged me $2000 to repair an oil leak which they did not repair and when I took it back to have it repaired properly they offered to do so for an additional $2000. Save your money!

Can’t say enough good things about these guys! I’ve had the opportunity to work directly with Patrick, Kyle, and Rick and they have always exceeded my expectations when it comes to explaining any repairs or service and providing a car or ride to keep me on my day to day schedule. Very comforting to see the vehicle health report in real time to show why they are doing the work they do and what to keep an eye on in the future. 👍🏼

Misdiagnosed but still charged over $900!!I am very disappointed with the recent experience I had with Bimmer Rescue. I was receiving service for my headlight, they replaced the head light and the issue was not resolved. I was told that they misdiagnosed the problem. At that point they said I needed to replace the whole headlight unit which would cost about $3,000. I did not want to allow them to continue service on my car after the misdiagnosis and they were not willing to refund the money that I had paid. They told me they could refund the PART but not the LABOR. The part was about $400. That would mean I would have spent roughly $500 and nothing was resolved.Before service, I asked questions about the service quality since the prices were more than the BMW dealership. I was assured that most of the mechanics were from BMW and that I would get better service here vrs. the BMW dealership. They told me that they were more professional and most of their mechanics had at least 15 years experience. I went with Bimmer Rescue because I was looking for good quality work. That is not what I received.

Very thorough report complete with relevant vehicle pictures. The report also included tutorial videos on particular areas of the car. They take into consideration your future plans for the car and prioritize items requiring attention. They use your prior service records in the evaluation process. Easy to work with and professional.

My review is not about cars but about the willingness of the Bimmer rescue team to come to the rescue for healthcare professionals in a time of need. As a periodontist going back to work during Covid, my colleagues and dental team were in need of face shields which fit over our glasses and magnification we use for all of our treatment. I heard about Bimmer rescue donating these visors and shields to the frontline hospital workers. I contacted Patrick and he immediately had shields for my dental team. WIth these masks I feel both our patients and staff are safe. Thanks to the Rescue team

First and for most, this establishment has excellent customer service. Very welcoming place, were able to get me in a day after I called. 160$ diagnosis fee which is fairly priced. Providing an Uber drop/pick up. Even a 24 hour car rental. Everyone i talked with was very nice. I called Bimmer with concerns to one of my rear bumper sensors being knocked out from a minor hit and run. My MMI navigation screen also went black. Ironically the screen went black the same day the sensor got hit, so I assumed they were tied into each other somehow. After the diagnosis, I was informed they actually had nothing to do with each other. I should just need a new sensor for the bumper and my car needed sometype of update that would of allowed the screen to re-program. I asked a few questions but never mentioned if the diagnosis happened to be wrong what would be the follow up of a mis charge. Collectively to fix both problems wasnt even 1,000. Around 450 per issue. I gave them the go and the next day I was told the sensor was in and working like it should (which it was and still is). Unfortunately, after thier attempt to fix the MMI screen, something had came back around and my car actually needed a new radio. Its NOT the price they gave me it would cost to be fixed to why Im upset or writing this review. Although it was 3x as much as the 450$ i was originally told haha. You would think I would get offered the slightest discount since i spent money for something that didnt get fixed. Remember, should. Maybe the shop sees BMW and Coops a lot more so the problem was a bit unfamiliar. Its definitely my fault for not digging into the what ifs or follow up. Youd like to see more ownership when mistakes are made. Especially in this type of field. These places are hit or miss with actually fixing what you need to be fixed for the price they tell you. Im new to Richmond so you live you learn. Should

The team at Bimmer Rescue is top notch and they have gained a customer for life. Both of the service techs I worked with were extremely knowledgeable and personable. They treat you like an actual person, and not just a service ticket. You can tell that they actually care about their customers. In addition, it was very easy to make an appointment at a time that was convenient for me. The fact that they offer loaner vehicles or rides to work without jumping through hoops as other shops typically do was extremely helpful. I absolutely loved the text I got with the photos of my car and the detailed explanations of what was recommended to be fixed. I would highly recommend this shop to others and look forward to going back when I need service.

I have been a satisfied customer of Bimmer Rescue for 3 years. The professionalism, knowledge and cleanliness of Bimmer Rescue should be enough to satisfy any BMW owner looking for maintenance or repairs. However, Patrick and his staff do even more! Their genuine commitment and love for community was put on display this past weekend.I asked Patrick would he be interested in facilitating a STEM workshop for my 10 year old sons organization, National Society of Black Engineers, Jr Chapter. Without hesitation, he said yes! In fact, his words were holy cow - yes!. So on the past Saturday, Patrick came in on his day off and opened his shop to 14 young people between the ages of 9 and 15. His lesson plan was well-thought out, engaging and informative! The kids enjoyed this hands-on workshop and appreciated his hospitality as did the parents. I believe we could have a few master mechanics in the making because of this workshop!For these reasons and many more, I highly recommend supporting Bimmer Rescue!

The best customer service!! It was a 9:30 am appointment and I had planned on waiting but the job was going to take longer than I had expected. Without any hesitation the Owner, Patrick, drove me home, from West end to Northside. This is during the Covid-19 pandemic. He wore a mask as did I and with gloves he thoroughly sanitized the passenger side of his car before I entered. Late afternoon he returned to pick me up and did the same sanitizing again. After bringing my car to the front of the shop they thoroughly sanitized it before letting me get in. The work they did was superb and very reasonably priced.

Great place for professionalism and they truly know what they are doing. Quality of work is top notch. But be prepared to open up the bank account and your savings.

Jared and Bimmer Rescue did a pre purchase inspection of a non BMW product. I called requesting it on a Wednesday. They got it inThursday morning. Report was in my email before lunch. Did I mention I was requesting this from South Carolina? What a bunch of no non-sense pros. I can not recommend high enough. Well done. Thank you.

I have been working with Patrick and Bimmer Rescue for several years now and as always, the service that I receive is second to none. I feel very fortunate to have his team assisting me in maintaining my Mercedes and mini Cooper. I would highly recommend his services to anyone looking for a top notch service center.

Very professional and thorough. Pricing was high but not outrageous. Will use them in future.

The customer service and service was above and beyond my expectations. Anna is awesome, very personable, I’m bad at remembering names, so me remembering her name should speak volumes. Outstanding Bimmer. Please expand your brand of cars you service. You would definitely be my shop of choice.

Top notch professionals! This is an exceptional organization by any standard. There is a genuine concern for the customer and their needs not only limited to your car but to you needs. Having owned and run several large companies I may be even more sensitive to customer service than most and this is a fine group of people that seem to instinctively have the servants heart attitude. Leadership looks for these people as this is more a character trait than a learned approach to customer interaction. Bimmer did rescue me and I would recommend them to family, friends, anyone who wants fair and responsible experience.

Have a 12 year old mini and after her first visit to BR she runs like new! Feels super tight and rode got way smoother, even the kids noticed! Loved having the loaner option since we don’t live/work in Richmond, and the folks worked around my schedule, even when it changed last minute! Great crew, friendly, knowledgeable and with a great sense of humor! Will definitely come back for her next service!

Kyle was extremely helpful with information and advice concerning the demise of my daughters MINI, despite the fact that it resulted in zero repair work for Bimmer Rescue. He was very honest in his assessment of her. At situation and pointed us in the right direction.

I knew about Bimmer Rescue through my son who owns a BMW. When I bought a used Mini I wanted to get a good baseline on my new-to-me car. My experience was exceptional. They ran a through check and made several recommendations. Their attention to detail and customer service was well beyond what I expected. No, they are not “cheap” but they do deliver including a ride home service and extended warranty and road assistance service as part of the deal. I’ll be back for sure!

What could have been a potentially catastrophic day turned into a surprising - dare I say delightful - experience a few days ago. My Mini Clubman Ss coolant line was knocked out of place from a piece of highway debris. As soon as we got to Bimmer Rescue, we were greeted very hospitably and they took my car in quickly. Patrick, an employee with BR, chatted with us about our weekend plans, BMWs, Germany and BRs racing team. As we continued to wait, BRs phone rang. I overheard Patrick speaking to a new customer and was really happy to learn that BR operates on a relationship-building business model, which Im not sure if I have ever seen or experienced before. We were back on our way about an hour later and were very happy with our experience.TL;DR: this shop is really friendly, kind, knowledgeable, responsive, and really cares about customers experience with them. 12/10 definitely recommend stopping by

Great customer service from the moment you step a foot in there. Kyle and Rick were top notch guys to work with. Price is comparable to other shops.

I was racially discriminated against and they put me and my fiancée out in the rain denying us service all because their manager promised us he would not charge us over $280 but called me today to say I needed to pay another $1500 after already paying $317 . They also gave me a filthy dirty loaner car with hair and dust all over the place. Which does not pass health code with coronavirus going on. This company is unprofessional and I would not recommend you to do business with them.

My experience at Bimmer Rescue was excellent. I brought in my Audi A4, with issues I had with oil consumption. They did a very detailed report, gave recommendations, and are very knowledgeable and professional. Friendly and helpful staff. I will definitely be recommending them to others, and continuing to use them.

Ive used Bimmer Rescue on a few occasions and when there was a big ticket item that needed to be addressed, I felt comfortable taking it back. Let me see if I can provide my input without writing a novel and sounding like I was paid for my review (which I wasnt I promise!).First, when you meet Patrick, or any one there, you will experience a professional but very comfortable and friendly environment. I feel as much a friend as a customer. For the work on my car, I needed to leave it for several days to get the work done and Im not sure many places outside of a large dealership can - or will - provide the transportation options and and communications Bimmer Rescue does. When the work was being performed and I had detailed questions about the work, one of the great techs took the time to walk me through things. When another issue, that was masked by the original issue, arose shortly after the initial work, Patrick was very accommodating to get that taken care of quickly and was fair on the price.The great thing is when Ive had basic maintenance/wear and tear work done, the approach and feeling was the same. How much the repair costs doesnt impact the level of personal service.While there are other places to work on your BMW, I doubt they can provide the level of service and personal touches that Bimmer Rescue does.

Great, Great, Great experience! Absolutely appreciated the professionalism and care displayed from the beginning of the service. Their knowledge and understanding of my vehicle was far better than the individuals I dealt with at the BMW dealership. The full assessment of my vehicle that they provided sets them apart from all others. Everyone showed that they cared about getting me back in the car and making sure it would perform as BMWs should! Mike is awesome and I will be using them again for my 535i and will start bringing my wifes X5. You guys have a great thing going on and have set yourselves far above others in the Richmond market!!!

I started going here years ago, and its one of the few places I trust to work on my car(s). I prefer them to the dealer and it is actually a faster / better customer service experience. Recognize that the price you pay here also covers - warranty, loaner vehicle (if coordinated ahead), and the additional service reports. Know that you can always refuse a service that you find to be overpriced before committing to it... but I prefer to come here over all the other places available.

Had brakes, rotors, timing belt and body work done to my X3. Overall I had a positive experience and Kyle and the team took good care of me. They were in constant communication w me and I appreciated that.

Bimmer Rescue is hands down one of the premier shops in RVA to take your BMW, Mini, or Audi to. The team (lead by Patrick and Rick) are top notch in professionalism, thoroughness, and kindness. Its a refreshing approach to vehicle maintenance and repair, and I appreciated their transparency in every step of the process. From keeping in touch, to a courtesy vehicle, to coordinating repairs with my existing warranty provider, this shop goes above and beyond in every aspect of service possible. I liken the experience to the Chick Fil A Model for Cars, and they consistently deliver. This is the only shop Ill go to in RVA, and I appreciate both their mission and the opportunity to support a great shop!

Seriously, these guys are legends! The most professional service Ive ever experienced with a genuine desire to help you. Patrick is only looking out for YOUR best interest and the technicians are some of the most skillful in Richmond. Could not have been happier with the experience, quality of service and most importantly, how my M3 felt after leaving the shop. Great guys and the best in Richmond in my opinion. Give them a call, they take care of you.

Finally a professional car service facility! They know BMW and get it right. I would recommend this facility to anyone who wants their car repair work done by the best. Patrick and the team are great 👍🏻

First timer. Excellent marketing brought Bimmer Rescue to my attention. An excellent website drew me further into their clutches (pun intended). I figured Id give them a try and see if they were as good as they appeared to be online. They turned out to be even better. No, really. They text you the status of your car, with photos! They respond to text message questions. And they are all really nice guys. I made an appointment to take in my other car when I picked up my first one from them. Highly recommended.

I’m new to Richmond and drive an Audi which I won’t trust with just anyone and no one wants to deal with the dealership.These guys have been great - they’re professional, attentive and even fun. Theyve had quick service with loaner car options which made my life much easier.

My experience at Bimmer Rescue was amazing!! The owner and all of the master techs and service crew are unbelievably helpful. Was having some issues with my car and it was taken care of more thoroughly than anywhere I had been before. They go above and beyond what is expected at an auto shop and the systems they have in place make it so easy. Thanks so much Bimmer Rescue!!

Fantastic shop, great people, and extremely qualified techs. Honest shop that will tell you exactly what you need and what can wait. Would definitely recommend to everyone. Slightly more expensive than the dealership but you get a much greater quality of work from their certified techs. I brought my 328i and my gf’s X1 in for vehicle checkups and required service light on.

I have a new to me BMW and my first diesel. I had a low oil light come on prior to my first service. I called Bimmer Rescue and they had me come right over to top it off and scheduled an appointment to take a look. My appointment had to be rescheduled but they communicated ahead of time and got me back on the schedule. They were great when I went in! Looking forward to many great years with my new BMW and being taken care of by the great people at Bimmer Rescue.

Have been here twice to fix some issues. Patrick and everyone I spoke to were great! Very knowledgeable and great generosity! Definitely will come back again for all service needs.

When I want the job done right on my BMW I never go any place else. These folks personify professional service.

Bimmer rescues staff are A#1 they treat you like family and your vehicle with great care my interactions with Patrick, Rick, and Anna have been Awesome, my BMW AND I are your customer from now on.Thanks Guys

Came to Bimmer Rescue for a second opinion about possible work my car needed and they saved me thousands that the dealer wanted to charge me. 10/10 recommend

First visit...Wont be my last!!Needed a new place to get my Mini Cooper serviced and I found it with Bimmer Rescue!! I felt great from the minute I dropped off my car. They graciously worked with my schedule...provided a loaner car and kept me informed all along the way. My Gracie has found a new home to get her up and running in tip-top shape! Thanks for the professional service Kyle & Patrick!!

Ive been taking my classic BMWs to Patrick since he was working out his personal garage. My latest visit was with a 76 2002 that I had just purchased a month prior. When I dropped the car off he asked what my plans were for the car and I laid out that Im looking for a dependable driver. He then gave me a ride home to the south side as we discussed it further. About a week later he invited me to the shop where he personally took me on an hour tour of my car while on the lift pointing out all things that should be taken care of now vs things to think about in the future. Afterwards we sat down and laid out a plan and budget. He was going to do a head rebuild on the motor. He sent pictures during the course of the work because he knew Id be interested plus if something came up unexpectedly hed always get in touch before assuming Id want to do it. I easily see why Bimmer Rescue has grown to what it is today. They pride themselves on a customer first experience when you walk in their doors and protect your BMW investment regardless of year, make or model. Some could argue you could find a better deal in town but I personally dont look for good deals when it comes to performance and safety of my automobile. Get it done once and right. And if something does come up they warranty their work for 36k/3 year and offer complementary towing. I hope this helps someone out there who needs a dependable and experienced mechanic for their new or classic BMW or Mini. Thanks Bimmer rescue!

I’d recommend this place to anyone who owns a BMW, Mini, or Audi. Rick always thinks in your shoes and tries his best to help!

These guys know what theyre doing! I had 4 control arms replaced on front and rear, and alignment dialed in on my A4, and the handling is super tight now. The real challenge however was in dealing with my warranty company. Even though a complete mess, Kyle stayed on it. Wont even consider going anywhere else in the future. Even got some complimentary swag when I hopped in to go home.

Bimmer Rescue goes the extra mile!! I’ve been a happy, satisfied customer for many years and find their service and work are unmatched. Everyone is always pleasant and professional.

Patrick was awesome! From the beginning his thoughtful approach and attention to detail was excellent. My car was in and out within a day along with a preventive maintenance report. Not only am I recommending Bimmer Rescue, Im happy to admit the B in my contacts replaced the BMW dealers!RonnieNew Bimmer Rescue Customer ..YUP!

Bimmer Rescue is the place to go if you want your vehicle handled by someone other than the dealer, but with better professionalism and honesty. My BMW is an older car with the typical older car problems. Patrick and his crew inspected it, told me what was wrong, and came up with a game plan on what to do now and what could wait. From the looks of things, they are just as knowledgeable on newer vehicles as well. Do yourself a favor and give them a try!

Had a terrific first time experience at Bimmer Rescue. I found the staff knowledgeable and very friendly and approachable. They took the time to review what was right and what wasnt right on the vehicle complete with pictures to verify each failing part. Would definitely recommend.

I had a great speedy experience at Binmer Rescue. My 2004 Mini Cooper requires a lot of attention at this point as it’s about to hit 100k miles, but knowing I have a place like Bimmer Rescue is reassuring that my car will get the proper attention that it needs. Also, being 18, it was nice to receive a loaner vehicle from them!

I am fairly new to Richmond and was looking for a quality BMW service provider on Google when I came across Bimmer Rescue. I am particular about who works on my vehicles and in this case my sons M3. There is a lot of trust in experience with high performance vehicles, having the knowledge to understand common issues and the knowledge to resolve them. I put my trust in Bimmer Rescue and they didnt disappoint. They are very thorough, they understand your vehicle and they dont give it back until it is right. Not to mention the excellent customer service...thank you Kyle, Patrick and Mike. Kyle kept me informed along the 4 week or so journey of restoring the M3 back to health. The mechanic did a great job diagnosing the vehicle and correcting the issues. There is a noticeable difference in the performance and driveability. Thank you Bimmer Rescue, I will recommend your services to anyone that needs them!

Awesome service. Will never go to dealership again.

Incredibly helpful, knowledgeable and nice. The staff here are great at helping you distinguish what needs to be fixed vs what can be fixed, and work with you so keep your car performing at its best without breaking the bank. By far the best experience Ive had with a shop and happy to recommend to everyone

Incredible, simply put...We just moved to Richmond from Chicago where I had multiple options for good service. BimmerRescue puts them all to shame. Fun, responsible, well priced and extremely meticulous team here that gets it. Kudos

To put it simply; these guys are real mechanics, not parts replacers. That may not mean much to the under forty crowd, but that’s pretty much what you get at a lot of dealerships, plus you don’t have to deal with a lot of “attitude”.

Got my brakes replaced and an oil change with no problems what so ever. Used one of their loaner vehicles with no issues. Straight up and honestly run shop which is hard to find these days. Highly recommended!

Brought my Mini in for an oil change and needed some additional work done. This was unexpected, but everyone at Bimmer Rescue made me feel at ease + talked me through what needed to be replaced. As a female, I am always worried about being pulled a fast one at a repair shop. These guys were fantastic.Thank you!

Awesome guys. Took my E34, E39, and E82 here to get it fixed and checked out by them. Always a smooth process and very easy to talk to. Reasonable quotes and quick turnaround. Will continue to get my car maintained by them.

Patrick and Sara and Bimmer Rescue team are fantastically phenomenal in both their customer service skills and BMW knowledge. They are easy to do business with and without a doubt the best in their field. From a precise and thorough inspection to the patience in explanation from Sara we are confident we made a solid decision in selecting Bimmer Rescue for our service needs for our X5 and 530i.Albeit we gave much of our business directly to the BMW Cville dealership which is more convenient for our family. I can positively say we will for many years of BMW ownership to come we will not need to go back to the service center at the dealership. Rather we will turn to Bimmer Rescue for all our current and future BMW service needs! Way to Go Bimmer Rescue!

These guys are outstanding in their services, timeliness and courtesy. 2 years after a service I did for my car with them, I needed some paperwork, and I called them. Within 10 minutes, they (Mike helped me) provided all the documents. I have always heard professionalism when we get services, but true ones persists even after years we are done getting their services. If I ever move back to Richmond area, I am going there and I recommend them highly to anyone without hesitation.

I cant say enough great things about Mike and Patrick. I went to BMW on West Broad to get my rear brake pads and rotors replaced this morning. I had an appointment set for 8am and I was told I would be out of there in a couple of hours. I waited 1.5 hours just to be told that there was no issue with my brakes according to what their computer systems were saying. They didnt have the decency to drive my car and listen for the extremely loud and annoying sound my brakes were making. I finally convinced them to go for a ride and then the technician all of a sudden found something with my rear brakes. Not only did he find something with my rear brakes he gave me a list of 7 other items (they were too busy trying to figure out what other repairs they could get me for instead of actually listening to my current issue) and told me Id have to wait another 4-6 hours for the rear brakes to be replaced. I immediately left and took my car to Bimmer Rescue and Patrick and Mike had my car fixed in a couple of hours, paid for a rental car for me to have for those two hours, charged me less, and looked at the other items BMW was trying to get me to fix. Come to find out, BMW was trying to charge me for a few items where an issue didnt even exist. If you want an HONEST place to get your BMW fixed, go to Bimmer Rescue. If you want to work with people that respect your time and always over deliver, go to Bimmer Rescue. If you want to get ripped off and you want to waste your time, well then go to BMW on West Broad. Thanks Patrick and Mike, I really appreciate everything you all did for me.

I just used Bimmer Rescue for the first time after my car would not start. They fit me in quickly, walked me through the issue, and gave my car a general check covered as part of the diagnoses of the no start issue. If you are looking for a top-notch shop, then bring your car here. If you have owned a BMW for a while then you may be familiar with Mike, the shop manager, and their techs and know these are some of the top guys that use to work at the dealer. You may be paying a higher price than most independent shops per hour but in the end, I know I am paying less since the tech is not learning how to work/diagnose my car while working on it. If you wouldnt want a med student performing heart surgery on you compared to the countrys expert, then bring your car here.

Splendid service and always in time. Flexibility to provide me with a lease car during the day so I didn’t had to modify my work schedule.

Great Service! Buying a Mini Cooper from out of state and needed a Prepurchase Inspection. Very friendly and easy to deal with over the phone. Thorough and detailed inspection with plenty of pictures and a good write up of what items needed attention. Would highly recommend.

Fantastic experience once again at Bimmer Rescue. Couldnt pick a better place to have your BMW serviced! Thanks so much to Patrick and the crew!