Excellent place to get your car repaired. They are very fair, nice and do a thorough job documenting anything wrong with the car before working on it This is done with photos and a full service report that shows green, yellow and red items to be looked at. The front person is Emmanuel and he does a great job getting you in the system, helping with a ride back to work and keeping in touch with you during the entire process. I have been going here for years and they do an outstanding job. Fair, professional and honest!

The staff were professional, courteous, and knowledgeable. While the part was delay thanks to COVID and other constraints beyond Arrows control, Steve and Emmanuel did a great job of keeping me posted of status. I would recommend and, if needed, I would gladly take one of my vehicles to them again.

An amazing experience receiving repairs and with taking car of my vehicle inspection

Installed a remanufactured transmission into my 2007 Ford focus. Vehicle runs like a new car. Yes, Im a very satisfied customer!!! Thanks to Emanuel for making it all happen.

Excellent service! Emmanuel and Steve are extremely attentive, all my cars go here, without a doubt

Don and all of the guys at this place are great. I took my 2014 Jeep Grand Cherokee in for an unknown transmission problem. The guys in the shop worked hard to diagnose the problem and then Don worked very hard with my extended warranty company to get the needed parts. Bottom line is there were multiple problems with the vehicle that the guys diagnosed quickly and professionally. My Jeep is running like new now and my total bill was less than $100 thanks to Dons hard work and great communication with the warranty company. Thanks guys!

The employees of this garage are very helpful - personable and honest. I brought a vehicle with a transmission issue to them and they performed a very thorough full diagnostic complete with a detailed report via email at a fair price. The honesty of what the likely repair/replacement costs would be helped me make the correct decision to purchase a new vehicle, not repair everything wrong with the current one. Thanks for your help!

Emmanuel is the best! Professional & knowledgeable, yet corky sense of humor made my wait for my oil change a delight. I was in and out within the hour.

Josh and his team at Aarrow transmission were awesome! The tech took time to ride with me to identify the problem, and the parts were ordered and unstick in a timely manner. I was able to bring my car in, have it repaired, and pick it up again, all in the same day! Outstanding!! My car shifts well, an drives as if it were new again. Thanks for the great work, I will definitely recommend this facility for their excellent work!

I am very happy with the service at Aarrow so far. I really appreciate their system of sending an email with photos explaining any repair issues before the manager calls me. They did great work on my struts and the vehicle rides like new. Josh, the service manager, is honest, knowledgeable, and overall has a great personality. I have been there several times and I highly recommend taking your vehicle to Aarrow for all service and maintenance.- William S.

Josh and the employees at Arrow Transmission know their stuff! They dont just do Transmissions either! They are a full service automotive shop! They have awesome customer service and can get you back on the road in no time! We will be bringing all of our vehicles here from now on. Totally worth the 1 hour trip to get here!

All of the employees are great and have a lot of experience in vehicle repair and maintenance. The pricing is fair and reasonable compared to other repair centers with similar qualifications. Their shop is located in a easy to access, extremely convenient location.#ScottMcNuttReviewsRVA

Great experience overall. I went here on May 6th and got my brakes serviced. Great prices and the wait time wasn’t long what so ever. I also love the fact that while you’re in the waiting area, you can see them service your vehicle through a glass pane which is a cool feature. The waiting area is clean and comes with complimentary water/coffee. The staff is very polite and nice to work with, especially Palmer. Palmer is by far the best service manager I had to pleasure of working with. Another HUGE benefit is the Vehicle Condition Report. They break down three categories (OK, Recommended, Required) so you know exactly what your vehicle may or may not need in the future, and it includes pictures! I definitely will continue to visit this location whenever my vehicle needs service because I know these mechanics are honest, fair and willing to help. Thank you all for all you do!

Aarow is my usual shop, but I wanted to give a special shout to Justin who was so helpful. My 11 year old car needed a lot of work done. Took it in for service, and Justin actually helped my mom surprise me by doing some extra work and working with her to keep it a secret. Might not seem like a big deal, but he definitely went above and beyond. I got my car back feeling like new, knowing it was now safer to drive thanks to the techs who worked on it. It still amazes me when good people work together and you get excellent service, above and beyond whats due. I would recommend this shop to anyone - they are honest, fair and wonderful. Thanks Justin and all the techs at Aarow.

The staff is awesome, polite and will explain any issues with detail and even show you the part(s) that are in need of replacement! Even during COVID-19, they took great care of my car and didnt overcharge me. The only delay was the parts that were ordered for the repair took longer than usual but nothing that the staff could control! Will use them again and recommend to all my friends and family!

I got my transmission worked on and I instantly felt the difference in the drive after the work they guys over at Aarrow did my car is floating again and I also had an issue with a partner company and the guys over at arrow understood and handled that very professionally and overall I am a very satisfied customer great work guys💪🏼

Justin is the absolute best, he made sure to explain in detail and had my car completed by end of day. Fantastic service and staff

Wonderful staff

Great service, quick, great price!

Havent done business so i cant help you with this place

Fast service for an auto shop with reasonable prices. Waiting room is well equipped and comfortable

Great shop they fixed my car right the first time. I will be going back

I was told by Ford I needed to have the transmission replaced. I brought my SUV to Aarrow and they found I didnt need to replace it. A solenoid pack was replaced and it runs like new. This saved me thousands of dollars. Other shops wanted to charge me $85 for diagnosing, including Ford. The manager, Tommy, and his crew are excellent to work with. I will return again.

We have been going to Aarrow for years for personal and business vehicles. They maintain about 4 or 5 vehicles for us, on average. They have always been responsive, helpful, and I never feel like Im being taken advantage of.We have been happy customers for years, but I was compelled to write a review today since they really went above and beyond yesterday helping me get my truck fixed, coordinate rides to get me back to work, and fixing it in less then a day.After all that, they were very fair with the bill.Great job Wayne and crew, you guys are great.

I have been using Aarrow Transmissions for several years now, and these guys have always done a great job and the prices are reasonable. Also when I have my vehicles serviced the repairs or services are always completed in timely manner. This is very honest service center that you can trust with your vehicle repairs.

There was a thumping sound so I went to the dealer. We got in that habit when the car was under warranty, and the dealer is close by, and the oil changes are free for the life of the car. Besides, theyre nice people and wouldnt you expect that people directly connected to the manufacturer/brand would be the most capable/knowledgeable? I guess Ive been lucky - although things go wrong with my cars, theyre usually minor. I thought my luck had run out when the service department at the dealer said our seven year old car (123K miles) had a problem with the final drive and would require a totally replaced transmission. Quoted price = $5600. Yikes. Paying for that was going to take some planning, so I took the car home and put it in the driveway until we could come up with a plan. Ive never had transmission problems, so I had no idea what it should cost, but maybe I could find a less expensive place at least. I am SO glad I asked around! I got a few recommendations but the most resounding endorsement was for the Aarrow Transmission shop on Research Road. I took the car to them just hoping that they could fix the transmission for less than the dealer quote. Heres what happened. First, the guys are so genuinely nice that I felt like I could ask questions and they wouldnt think I was dumb. Second, even if they did think I was dumb, they were so patient and professional with me that they didnt give it away - they actually made me feel like my questions and comments were intelligent. So lets get to the good part. They said my transmission could be fixed for $3500, worst case. Sweet! But wait - it gets better! Then they told me that they didnt think it was the transmission anyway - they wanted to run some more tests. Ill shorten this lengthy review by saying they did find and correct the major problem (brakes and rotors), truthfully confessed that there was another sound that still had them scratching their heads but theres no way to fix what you cant diagnose, and indicated that there was nothing wrong with the transmission at all. I have had the car back for two days now and it is running beautifully.The other rattle is still there - as it has been for seven years (loose sunroof - dealer says $720 to fix). I will continue to live through that annoyance and consider that a reminder to trust my instincts. Obviously I hope my car problems are few and far between, but Im thrilled that I found a good shop with good people. Bottom line? My car was repaired for about a sixth of what I was originally told it was going to cost AND my faith in the existence of good and honest people - who are also smart enough and dedicated enough to their craft to get it right - got a HUGE boost.

The team was great. They gave me an accurate appraisal of the issue and spent a great deal of time searching for the best solution at a good price.I would definitely return to them for future service.

Thanks for getting Nancy’s car in so fast for an inspection. You guys are awesome, worked with Aarrow for 9+ years with my fleet and they have always been fair and honest.

My dealership told me I needed a whole new transmission, but when I took my car to the guys at Aarrow, it was actually a much easier (and less expensive fix!). I can trust Aarrow to give me an honest estimate. I take my car there for everything from oil changes to more complicated car issues. Definitely recommend!

Aarrow put a new transmission in my old Audi when every other shop in town seemed afraid to do it. Waaay under dealer price and great service. Highly professional and they understand that were all on a budget.

Well let me start off by saying I dont just trust anybody with my car because I usually work on my own cars. But if you dont have the time you can trust these guys because theyll make sure its done right. Point blank enough said so if you need something done give them call you wont be disappointed.

I was having problems with my PT Cruiser going into limp mode and staying there. I took it to one place and they couldnt find the problem, I took it to Arrow Transmission and they called me and told me it was the transmission computer module. They ordered the part and replaced it and it runs great. The manager was very helpful in explaining things to me. They have a repeat customer from now on.

We have been taking our vehicles to Aarrow for 5+ years now and always have a great experience. They are honest, and the work is done in a timely manner. I love how you can schedule an appointment online, and their new location (with an upgraded waiting area) right off of Pouncey Tract is very convenient. Roy, John & Sterling are nice to work with as well.

Very happy with my experience. They were honest about everything. I hope they keep all the same folks working there!!

Palmer did a great job responding to the small complaints I had about the staff keeping customers in the loop for wait times and services. Theyve got great work ethic and a quick, constructive response to critique.

Top rate service and honest dealings with this transmission shop. Did everything they could to resolve my transmission issue and provide the best and most economical solution. I felt they cared not only about my time and money but as a customer. Car was ready when they said it would ready. Cant beat the service! They also provide free Kurig coffee and TV viewing while you wait. Staff is very friendly and knowledgeable.

I had such a great experience with Aarrow Transmission that I did not want to leave. The staff is super friendly and the environment is extremely accomadating. There are snacks, coffee, and a T.V. to keep you entertained while you wait for your oil change. I highly recommend Aarrow Transmission.

Not inexpensive, but then when it comes to automobiles, what is?Staff is very personable, and takes time to get to know you and answer all your questions. You never feel like youre being hustled, and the quality of the shops work is very good.Jem McLane

Arrrow Transmissions and automotive have been keeping my trucks on the road for 3 years now. Wayne, Tommy and all the techs are amazing. Do your self a favor and check out this shop before you go anywhere else. Remember they do much more than transmission work.

These guys know what they are doing. Not the cheapest in town, but thats because the things right!

I paid for a full service oil change, and went early on a Monday morning as a walk-in (unscheduled). My oil and filter were changed in about 40 minutes, and I would have rated Aarow 5 stars except they clearly did not inspect my car as thoroughly as a full service oil change would require. My car is late 90s and has 160k+ miles on it, so mechanics ALWAYS find something wrong with it, but Aarrow gave me a checked and OK rating on every single point of the vehicle inspection sheet (for ex: I removed a battery tie-down, and most mechanics will notice that it is missing and tell me it needs to be replaced to secure the battery in the event of a collision). Its my opinion that the mechanic did not inspect my car closely and gave it a perfunctory once-over. Since I paid more for a full service oil change, thats what I expected. If I had paid less for a basic oil change, then I would feel differently.

Nice shop, worked with me on a quick repair. Other shops busy and required 7 day out appointments.

Very satisfied with the service and the honesty of the staff and through work.Definitely will be headed back for any future work.Thank you.

I go to Aarrow Transmissions for all my car maintenance needs. They have always fast, friendly and honest with what my car needs. Great service and location!

I started having my 4 cars serviced here 10 years ago because I could walk to work from the location. They are friendly and knowledgeable professions and I trust their work. A+

I arrived there to get my state inspection done today. Palmer and Todd was there behind the desk, my state inspection was pretty quick and efficient I have no complaints on that end at all but when my state inspection was done I went back inside to pay for it and the man Todd basically acted like I wasnt standing there in front of him for about 5 minutes for me to pay him so I can leave and the sad part is someone had came in with a package and Todd immediately stopped what he was doing to get that package, palmer was on the phone the whole entire time so he interrupted his phone call so I can pay him to leave. He was really friendly if I had one recommendation for the whole customer service aspect, get what you need done with palmer.

Honest. Friendly. Experienced. We were very please with their service on on Dodge this week. Thank you.

Always great service and trustworthy.

I give Aarrow Transmission 5 stars for their interest and service. Tommy can be trusted to do the best job possible at a reasonable price.

I have taken all our cars to Aarrow Transmission for all our automotive needs. I usually walk to McDonalds or Target while they change my oil or inspect my car. They call me before I can even check out to tell me that my car is ready to pick up. They seem to be extremely honest and very friendly. As a girl walking into an automotive shop, nothing is worse than being talked down to but Aarrow has NEVER made me feel this way. Also, they are supportive of local schools, like Reams Road Elementary. Thank you for your support to the teachers!

I have used Aarrow transmission at this location before and I have found them to be knowlegible and a solid source for car care. They have a friendly staff and take care of things in a time efficent manner. I also like the fact that sometimes I can get things done while i wait.

We were new to the area and looking for a professional and honest mechanic to deal with our 2002 Chevy trailblazer. With the truck being older, it has had a few issues. Aarrow Transmission has been great to deal with. We have delt with them for three years, having them work on the truck numerous time, and everytime we take the truck in we get honest quotes, quick service, and all in a professional atmosphere. The first time we took the truck to them another mechanic had told us there was a transmission and clutch issue that would be thousands of dollars to fix, but Aarrow was honest and told us it was just the cable. We walked out with only a small bill and a great running truck. We have never looked back and would never take our three cars anywhere else. That is a good mechanic!

Pros: Went for the 4x oil change and state inspection deal and was very happy with the price. As far as I know, the oil change was done well and my whole visit was not long an cumbersome.Cons: When my husband brought his truck in for inspection, they found a broken part and offered to fix it. They quoted us $300 for the price of the part which I found suspicious, so I refused the service. Went to OReillys and got the new part for only $116. Pretty sleezy if you ask me- charging three times the price for a part. Definitely lost trust there.I will most likely finish up my oil changes that I already paid for, but will visit another shop for mechanical work.

These guys really went all out for my car it’s been a very tedious process but those guys really care about there job and helped me out so much big thanks to josh and Palmer yeah those I will forever come here for all my car needs

I really respect the work theyve done on our cars so far. No reason to complain at all.

Didnt have a long wait! Service personnel have follow up if cars needs, thanks

They have been very accommodating to our needs with our van. Friendly./

Best transmission shop in town

They fixed my sons car. I would recomend them as honest and fair.

Nice people and a smooth engagement

Great service

Best shop in Richmond.

They charged me $5 for a $1.29 bulb + install fee on state inspection.

Diagnostic fee too high

They are great,,,

If I could give zero stars I would. This place is trash. They had my fiat for like two weeks and couldn’t figure out how to fix it. It wouldn’t start and I informed them of what was going on over the phone, and they insured me they could figure it out. Then waited until I called saying a tow truck was an hour away to put my car back together… I still ended up paying almost three hundred just for them to break my key lol. Smh. Go to a dealership guys. I believe they are experimenting here. Or still in car school or whatever. Dude asked me to tell him what is wrong once the dealership figures it out… umm ok lol