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Discount Tire
5757 W Grand Pkwy S, Richmond, TX 77407, United States
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Discount Tire
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Ju
Review №1

The manager Miles and all the guys at this location are great. I purchased Coker tires for my classic Cadillac and the 235s were too wide. Miles went ahead and ordered the 225s without a question and they fit perfect. Being 1983 classic rims they were extremely careful and took their time to get it right. This location is always busy but well worth the wait.

Je
Review №2

Omar was awesome from start to finish. He was able to order my new tires and have them installed the same day. In and out in 20minutes!

AA
Review №3

Bryan met me outside, was speedy polite and professional. Ross didnt even acknowledge me when I walked in.. I felt some type of way about but maybe he knew Bryan was on it..Marquis was looking like a new edition member... and Patrick well you could tell he was the MAN. Thanks wait was like 30 min I recommend the early bird appointment.

Da
Review №4

The only decent place to get your tires mounted and/or balanced, too bad they dont do alignments.I guess there are other places were you can get your expensive wheels and tires properly Road Force balanced but I have not found any.The only down side is that the inside of the store (at least this one) is looking dated but it is a tire shop at the end.

Mi
Review №5

Just wanted to say my experience with Jelani was awsome. My appt was at 4pm and I was out of there in 45mins. I just needed to get a full set of tires for my Tahoe. He made some awesome suggestions for diffrent wheel and tire sets for the future as well!

Je
Review №6

Highly recommend making an online appointment. It will save you a lot of time. Overall excellent service and great customer support.

jr
Review №7

I was in and out in 40 min flat. These guys/ Alex took good care of me and helped me with my tire selection. I had a small issue with a plug but they got me back on the road very quickly. (Nothing they did, more of a damage issue) Great customer service and very polite. Wouldnt go anywhere else to get tires or my tires serviced. Always worth the wait for honest service.

De
Review №8

Great prices! Fast service and Miles and Ross were amazing!! Best experience. Thanks guys!

Da
Review №9

Aaron greeted us. Lillian called to inform us that the vehicle was nearly ready in half the projected time. She suggested replacing the lugs; a few were iffy. We were pleased with the entire transaction(s).

an
Review №10

Great place, marquee was very helpful and took care of things like he promised. The first discount tire location I have been in, that was superb. Hope I spelled his name correctly.

Cr
Review №11

Usually the wait isnt too bad, but they usually manage to mess something up. One time I came and they stripped a lug screw so bad I had to get the entire hub replaced. This morning I went in for a rotation and to have them add a bit of air - I went in about 4 PSI low and left about 7 PSI low. Not sure how they managed that spectacular feat.

Th
Review №12

Thank you so much checking my tires in the rain!!!

Wo
Review №13

Lilian and Omar are awesome. Outstanding service. And quick turnaround time with the scheduled appointments.

fe
Review №14

I had my flat tire repaired at another location and it was still losing air. I told my friend and he recommended this location. My friend was upset about my safety and the GM here Miles was very friendly and helpful. He took care of us and replaced the tire no questions in a jiff. This is a great store. Thank you.

Wr
Review №15

Great customer service, Thanks to Marquis for helping with my trailer tires

Ch
Review №16

Great service and fast. Highly recommend coming here. Prices are unbeatable!

Jo
Review №17

WOW, In and out in under 30 minutes and they were busy! I’m a customer for life.

Je
Review №18

Had a great experience buying 4 new tires. Aaron was willing to talk through a multitude of options and help me get the best possible option that fit my needs. He really went above and beyond.Once I had made my choice they had me all hooked up and ready to drive off in 20 minutes. Plus helped ensure I got all available rebates.I was sent there to speak to Miles the manager but he was available, Aaron stepped in and did a fantastic job!

Al
Review №19

I got to discount tire only having 30 minutes to get my tire plugged to make it to an appointment. The staff was very friendly and got me in out in just the right amount of time. Everyone had a smile on their face and were working very diligently to get everyone taken care of!

Ka
Review №20

I was desperately in need of a new tire! The cables were showing on mine. I was able to get there before they closed..by like 20min...and they had a line of about 6 ahead of me. they did not hesitate to help me and get my new tire put on! The staff stayed late to make sure everyone was taken care of. I appreciated that so much

KM
Review №21

Amazing service! Ross was on point as were the tire crew. I showed up just before my appointment and they got me in and out quicker than estimated. Thank you!!

kh
Review №22

I’m been using them for all my vehicles but it’s annoying every time I go there, they recommend I replace all my tires. Even though I replaced a tire from them 3 weeks ago. Don’t make recommendation if we don’t need to replace them.

Mi
Review №23

I had a tire go flat and I drove here desperately trying to get my tire fixed. I’m sure when I pulled up you heard the tire it was already melted to the rim. No one even bothers to say a word to me. I go inside to wait and not even a hello not even a we will be right with your, I was just flat out was ignored as I stood there in front of a girl at the counter who wouldn’t acknowledge me. It was easier and quicker for me to head right back outside and call a tow truck. I’ll never consider Discount tire again.

Te
Review №24

Terrance Johnson is a very nice and helpful Discount Tires Representative...he found the right tires to fit the rims for my truck and afforded a small discount for me. Unfortunately,my personal rims were the wrong bolt pattern for my truck. He even attempted to search for replacement rims to rectify my situation. I would recommend his good services to any customer.

La
Review №25

I thank God for this Discount Tire location. The General Manager Miles is amazing and hes truly heaven sent. I would drive 2 hours if I had to, just to do business with this location, and I am sure everyone else agrees with me because they are always busy. Although they are usually busy; they always take the time to carefully check each customer tires and provide great service. Miles locations have the best team, and they work together to take care of the customers. I have been doing business with Miles for years, and I pass 3 Discount Tire locations just to get here. My recent visit was because my tire light kept coming on, even after getting air in them. I called Miles and told him my concern, and he said bring the car up here and we will take care of you. When I got there, Miles drove my car into the garage to check it while I waited inside. After thoroughly checking the tire, he brought it inside and showed me the screw that caused the leak. Hes so sincere, he said they could take care of it without me buying a new tire. I told Miles I would buy a tire if I need to, just to be on the safe side. He kept looking at the tire to make sure it wasnt badly damaged, and then he went back into the garage to recheck it. Later he came back inside, and he offered me a warranty on all 4 tires, which was less than $200. During checkout he told me with the warranty I could go to any Discount Tire. Thats nice to know, but I will continue to drive to his location. Miles gave me the best deal ever, and he always gives the best deals to his customers, he loves them, and he knows the value of great customer service. Thank you, Miles, for always being there.

Sy
Review №26

Leaving this DT was the first time I ever left an auto shop with a positive experience. Miles is such a saint! I’ve had zero issues with my tire since leaving this location and even if I did the warranty is super affordable. My Honda dealership tried to rip me off and Miles gave me a more reasonable tire maintenance plan. Also, he was really quick. I can’t recommend this location enough!!!

D
Review №27

Excellent customer service. Went in for a rotation and balance (tires purchased elsewhere). They had my Jeep done inside of 1 hour without an appointment.

Pe
Review №28

The lady behind the counter Layla was very helpful and kept me updated on status of vehicle during the issue with respect to the flat tire or damaged Tire and whether or not they could be repaired which they could not and two more Replacements the same as we bought previously very polite and professional going to ask for better service anywhereall four tires on the vehicle now from Discount Tire so we will continue to go back here as often as needed for air checks and have the tires balanced and rotated which theyve already been an alignment done on a car right afterwards I cant say enough how well these people took care of it at this particular location

K.
Review №29

As always with discount tire excellent customer service and incredibly efficient crew!

al
Review №30

Came in on a Saturday at 4:50 and they wouldn’t take me in. Had to drive my trailer with a tire that kept going flat all weekend. No consideration at all. I even asked the employee please to make an exemption and he looked straight at my eyes an said no the door is closed and we are ready for the weekend. I have been a loyal customer for over 15 yrs and have recently been to other discount locations with great service. But greatly disappointed with this location.

Ma
Review №31

Had four new tires installed, in and out in less than 45 minutes. Great service all around.

Kr
Review №32

Always courteous and always a good experience. Posting a picture of Jonathan. He loves his job. I was here about an hour and his demeanor never wavered from being genuine to each phone call he picked up and each customer he met gave to face. 2 Vets also came in during that time and he made sure and thank them both for their service to our country.

J.
Review №33

Very friendly staff quick service. This is my go to place to get my ties checked out

Ki
Review №34

AMAZING. This store gets so busy on Saturdays for sure, make an appointment and you wont be sorry. These workers were literally running around helping everyone. 100% buy tires here and the warranty on them. I was in and out in 40 minutes with my free tire rotation and check.

Gr
Review №35

Terrible experience i went to have tires put on my truck paid to dismount, install tire pressure sensors,balance and re install ...paid over $300for this service the next morning i drove the truck and there was about half gallon of water in the tires causing the truck to lose control and almost roll over .we went to a local tire shop to have tires looked at ..tires checked out they re balanced them and truck was still driving bad the dismounted 1 tire to check rims for damages and found half a gallom of water in the tires and ask who installed tires for me the tires were never dismounted otherwise they would have seen all the water in them they continued to remove all tires off the rims and all the tires had large amount of water causingthe truck to shake uncomfortably went back to discount tires as they were closed over memorial day weekendto let them know and try and get refunded they not only would they lie to us in our face sayimg it normal to have water inside your tires as we asked really its normal to have half a gallon of water in tires that they dont remove water they just inflate them they finally admitted to never dismounting the tires and would only credit me for the dismount that they charged me for and never did $40 and 38 for partial banlncing credit i will be reaching out to corporate office

Ch
Review №36

Great experience! I had to get all 4 tires replaced and the sales guy didnt try to pressure me into anything, which was great. He actually showed me comparisons for the 2 tires I was looking at.I was in and out in about 45 minutes, which for a mom with a toddler is amazingly helpful!

Sa
Review №37

Make an appointment and you will be in and out within 30-45 minutes for patching a flat and tire rotation. Everyone was friendly as well.

Fr
Review №38

Great service and friendly staff

KD
Review №39

I like Discount Tire. My only complaint is that they get so busy that they overlook details and make mistakes. Always check your tires before driving away.

Cl
Review №40

Went to get 2 new tires. They did an exceptional job. It was so busy that there was a line outside the door. In total I got my service fine in about 25 minutes.

1B
Review №41

This review is long overdue. I have been doing business with this location for years. The manager Miles is amazing. You can never go wrong going to this location, he will always work with you and give you the best price. He beat the other locations, and his competitors prices by 50% less. If he speaks with you beforehand, he will have everything in place when you arrive. His team works together to get you back on the road fast and safely. Miles loves his job, and his employees, and he especially cares about his customers safety on the road. I always receive excellent customer service at this location. Thank you Miles, and thank you Discount Tire for hiring such great people.

Mo
Review №42

Miles, the store manager was awesome. Thanks for the attention to detail and great job!

Je
Review №43

Gone here twice so far. Good service and fairly quick given how busy they always are.

Ni
Review №44

Love them! This guys always take great care of us, rain or shine! Keep up the good work!

An
Review №45

Experience was amazing! Both Omar and Galvez were delightful. Gave me a better experience than I could have ever hoped for!

jo
Review №46

Great customer service and got me in and out.

Na
Review №47

Great service. Super friendly people.

St
Review №48

Been going here for years. Great service and prices.

Mi
Review №49

This Discount Store knows how to treat Tesla car very well (they also have special jack pads for Tesla, so no worry). I got a nail in a brand new tire, and they fixed that under 30 minutes with NO charge.

T.
Review №50

Great group of guys!!! Making an appointment is awesome. They definitely stuck by there 45 minutes or less for appointments. I love that you can wait in your car and pull it in the bay during this pandemic. They stated they wanted to keep customers safe and they did a great job!!

Ro
Review №51

I waited in my car for almost 10 minutes and Pablo the tech showed up to check my air. I had great service before and hope this is a lame one. The interesting part is at least 10 other employees walk passed by and didn’t bother to inquire. Pablo of course was MIA

Ke
Review №52

They knocked out four tires in less than twenty-five minutes. Everyone was courteous. Great experience.

Ed
Review №53

The staff is wonderful and they work together like a pit crew for NASCAR. They get you in and out fast. Ill be back in a week to get the other two tires. Thanks for the wonderful service.

La
Review №54

Guess it doesnt matter if you get here early and park in the 1st spot to be serviced 1st,

J
Review №55

Really great shop. Got me in and out fast. I was late picking up my car and they called me right at close and arranged a way for me to get the keys even if they werent there. But what really struck me as going the extra mile? They put my spare tire back into the trunk properly, fastened it properly, put the holder back on properly and put my jack back the right way as well. They 100% went above and beyond. Ill be a Discount Tire customer for life because of this.

Ch
Review №56

From the manager down, this Discount Tire location has an awesome team. Excellent customer service and I mean top notch. The team was well coordinated.If you need anything to do with tires, I highly recommend you visit this location.

Da
Review №57

Well run discount tire franchise store . They are sometimes busy which is expected for such a high traffic area but every time they service my car they do an excellent job. I recommend coming here to get your tires changed and rims done.

Ja
Review №58

They have always been a quality establishment. The guys at tjis shop get you in and out in a timely manner.

Mi
Review №59

Had an appointment, prepaid for the tires online and it was super fast even on a Saturday morning.

A
Review №60

Got a good price for my new tire. Was in and out fairly quickly. The elder gentleman who helped me when I first came in was pleasant, personable, and very helpful.

Su
Review №61

Great place, superior customer service !!!!

Ja
Review №62

Friendly staff! Clean facility. Social distancing and safety observed and in place. Giggly recommended!

Ma
Review №63

Came into discount to change my tires for something bigger especially after a lift and Frank was very sweet and professional. He knew at least a direction to point me towards on things they dont even do and that was awesome! Been coming to discount ever since I began driving and NOT ONCE have I ever been disappointed. Thanks guys

jS
Review №64

Their customer service 👌🏽✨ especially the guy in black shirt.

ch
Review №65

Recently needed to get my tires rotated and balanced at my local discount tire. Upon arriving I discovered safety protocols had been put into place to ensure distancing and protection for customers and staff. Thoroughly impressed only to soon after witness an absolute jerk of a customer refusing to go alone. Forcing managers involvement. Sad to see

St
Review №66

Great service and excellent efficiency! I went for a tire rotation and was in and out in less than 20 minutes!! (Of course with an appointment) Thank you to everyone for being so nice and accommodating!

Em
Review №67

Friendly staff, got me new tires super quick.

Ry
Review №68

Go to another discount tire. This location always seems confused. They forgot to put me in the system and after waiting two hours they realized the mistake. Last time they forgot to repair a flat after rotating so I had to go back and wait again for the flat repair after having a flat tire again on the road.

mi
Review №69

Service was top notch. Will definitely shop this location again.

Ja
Review №70

I have bought 4 tires from this place now and they have been quick with their services and dont charge an arm or a leg for tires.

Mo
Review №71

Took longer than expected but like the valve stem change policy everytime you get serviced. Preventative maintenance is where its @.. excellent service!

Ch
Review №72

I have been a customer for 20+ years. Excellent pricing and superb customer service. Thats why I keep coming back. Shout out to Robert and crew at the Bella Terra location !!!

Cl
Review №73

Terrance helped me on Friday, 09/11, and he was so kind! I had a miscommunication with a family member about picking up my car key before they closed, so I wasn’t able to get it.. I showed up right as they were closing and Terrance stayed behind, giving me my key back so I wouldn’t have to wait ‘till the next day! Truly appreciate him!!

Ni
Review №74

Very fast service and friendly staff. My appointment went smoother than expected.

Co
Review №75

I was here for balance and tire rotation. I arrived 15 mins early, was immediately checked in by Ricky. He was friendly and pleasant to talk to. He immediately pulled my info up and took my keys.

Ra
Review №76

These guys are awesome. They were even out working in the cold rain as needed.

We
Review №77

Guy who helped me name was Terrance. He was friendly and helped me get my rims. He went the extra mile to help us out.

Al
Review №78

Very informative, professional, and energetic, even at the end of the work day. I continue to go to this location for the SUPERIOR SERVICE AND VALUE.

Er
Review №79

Best customer service experience ever. Jelani was a huge help and very kind and helpful, other staff were very friendly as well. Will definitely be coming back for business!

br
Review №80

Came in today because I was referred to this location by a friend of mine. My sales person was Timothy Ebert (TJ) and he did such a great job. Excellent customer service.Helped get me better tires than I was looking to get inside of my budget. Very knowledgeable of the tires and all the products. He was extremely helpful. I will definitely be back to this location in the future.

Ta
Review №81

I love the people and fast help!

St
Review №82

I went to Firestone and they told me my whole tire sensor system was bad. I didn’t have the money to spend so I came here to get a second opinion . The customer service was superb, they found only one sensor was bad. I paid only $60 and I was in and out . They saved me from possibly spending almost $600 plus dollars.

Jo
Review №83

Amazing service

Gu
Review №84

Frank was a RUDE person. I will not be back anymore to this store.Franks RUDE attitude push me to be void my purchased.Even He did not do anything to changed my mind his answer was: OF COURSE NO PROBLEM I CAN VOIDED.Frank did the same thing with my wife other day. RUDE person. It will be better if you fired him.This are my first problem @ Discount tire.

Je
Review №85

Nothing but good things to say. I have bought 2 full sets of tires and a single replacement after a blowout on another vehicle. All 3 experiences at this location were great. The staff cares about your business and works fast to get you taken care of. I would recommend this place to anyone needing tires. The staff at this location is great.

Ti
Review №86

Been coming here for years. This place is always clean and friendly. I recommend speaking to Terrance, he is very polite and knowledgeable.

To
Review №87

Love discount tires! I’ve never had a bad experience. Go see Robert!

Eu
Review №88

Great customer service. Kudos to Terrance. Always a great experience and good prices.

Ja
Review №89

Came in with low pressure and an obvious nail but they found a screw that I did not see and I had to buy a new tireI looked real carefully before going there for anything obvious and I did not see a screw

Al
Review №90

These guys move fast and always friendly. Must be the country music they have on in the work bays.

To
Review №91

The safe distancing and online purchasing process so much easier and quicker. I was their 25 minutes. In and out.

Br
Review №92

Great service and people. It is my go to place for anything tire related.

Ra
Review №93

Very fast and friendly service. The employees have a great attitude. We will be coming here in from now on.

Ri
Review №94

Great customer service

JD
Review №95

We own a roadside assistance company and this is where we send all our customers and staff

Am
Review №96

Went in early on a Friday and they didnt have the tires I wanted in stock. Terrence assured me they would get them in ASAP and call me when they could put them on my Jeep. He called earlier than expected and I was able to get in right away. I have a bike rack on my spare and had them rotate one of my tires to be the new spare and they didnt bat an eye. All was soone quickly and efficiently. Great experience!

Va
Review №97

I guess they noticed that I was driving in on my donut spare. Because one of the guys from the counter was standing at my door before I had even finished Parking the car. Anyway I wound up getting 2 tires (in stock and within my budget). I was in and out in just under 45 minutes. I have always had this type of efficient experience at this location.

Ch
Review №98

Took care of my flat tire. Quick and professional. My go-to tire shop

Ho
Review №99

No communication or calls that my car was ready. Looked like they slapped the tires on to be honest. And I had an appointment.

Ri
Review №100

Good deal on tires, its busy so go early.

Information
83 Photos
100 Comments
4.5 Rating
  • Address:5757 W Grand Pkwy S, Richmond, TX 77407, United States
  • Site:https://discounttire.com/store/tx/richmond/s/1898?y_source=1_NjI3OTgyLTcxNS1sb2NhdGlvbi53ZWJzaXRl
  • Phone:+1 281-232-3283
Categories
  • Tire shop
  • Auto body shop
  • Auto parts store
  • Auto repair shop
  • Wheel store
Working hours
  • Monday:Closed
  • Tuesday:8AM–6PM
  • Wednesday:8AM–6PM
  • Thursday:8AM–6PM
  • Friday:8AM–6PM
  • Saturday:8AM–6PM
  • Sunday:8AM–5PM
Service options
  • Curbside pickup:Yes
  • Delivery:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
Health & safety
  • Staff wear masks:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
  • Wheelchair accessible restroom:Yes
Amenities
  • Restroom:Yes
  • Wi-Fi:Yes
Planning
  • Appointments recommended:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • NFC mobile payments:Yes
  • Credit cards:Yes
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