This was the best experience I have ever had when I needed to purchase appliances. I bought a refrigerator and an electric stove top. Both were delivered very promptly and the stove top when delivered was installed without any problems. All the employees there are very efficient and extremely helpful. The crew that delivered my appliances were the best. Very efficient as well. Sean the manager is an awesome manager. I will use Sears hometown for any purchases they carry in the future. Keep up the good work!

We recently had to purchase a new washing machine. And this store has always been our choice to purchase any appliances for our home. The staff has always been welcoming an friendly. The manager Sean has always been there for any questions we may have. I was very happy with the timely manner the washer was delivered an set up. I have sent several friends to purchase their appliances here as well. Great experience!!!

I came here to purchase a gas range and a GE washer and dryer set. Joshua and Jonathan were very helpful and answered all of my questions they are such great salesmen! Sean, the manager, was able to guarantee that my appliances woupd be ready for pickup on time.I highly recommend this store!

Really great pricing! First person didnt seem like they knew what they were doing. But it turned out they were in training and Daniel showed me I could save more shopping here than pricing online! Thats great.

Well!I thought the I was the only one experiencing problems returning things here. A month ago, I purchased a lawnmower because it was not available at any other regular Sears store (which I never knew there was a difference in ownership/franchise)After using it to mow my lot the third time, it started shutting down. After numerous attempts to make it start, it just would not work. A week later, I was again stuck with a half-mowed yard. So I decided to return it and purchase another one somewhere else.To my surprise, the sales person promptly refused to take it back stating that they were a different franchise and had separate rules for allowing items to be returned and that the only service they could offer after the sale would be to send it out for repair.At first, I was livid. However, after finding out where I would have to take the lawnmower for service (Baytown) if I refused, we decided to just leave it there and follow along with their special rules.To make this long story short, I was called to pick up the lawnmower about a week ago, as it had triumphantly returned from service only to have it die again halfway through mowing my lawn. After setting off multiple explosions and a weird noise, it just died.Gas came out of the exhaust muffler and am honestly done dealing with SEARS franchise or not.Management, please feel free to contact me at anytime.For the rest of the readers, stay away from this store, and I will keep you posted if they every actually help me resolve this $400 dollar headache.

Just needed to get a water filter for my refrigerator but didnt know which one I needed. They just asked me a couple of questions and helped me figure out which one I needed. They really know their stuff unlike Best Buy, Home Depot or Lowes where you cant find any help much less someone who knows anything about what they sell

Just had an amazing experience in my local Sears store. I hope they stick around for the long haul. I was able to speak with the store manager Sean and he helped me find the parts for my pressure washer I needed.

It was a pleasure to work with the staff at this Sears to purchase appliances for our new home. They worked with us to find appliances that fit our family at great prices during the Labor Day Sale. After our home was done, it turned out that our microwave wasnt going to fit as expected. They took it back without any hassle. The entire process, from purchase to delivery to an unexpected return, was very smooth and enjoyable. Thank you!

My shopping experience at this Sears was good, and I got a great price on a new refrigerator, however, the installation was terrible. The salesperson put down the wrong date, but they were nice enough to come very early the next day so that it wouldnt interfere with a prior engagement. The delivery person installed the refrigerator and did a good job with that. I had to pay extra for the new lines to go with it, and I have no idea if it was installed because when I asked about it, he was very rude. They left all the trash sitting on my driveway (he told us to put it out on big trash day, which we dont have since we live in a rural area). I will not be shopping at Sears for appliances again.

I bought an LG washer and dryer almost a year ago. They are running great and Ive even got an appointment for service to come do maintenance check on them. Very helpful. Sean the manager was knowledgeable and a straight shooter.

The service here is excellent, the staff is friendly and knowledgeable, and they will price match any item. I purchased a stovetop and refrigerator and they were installed when they said they would be. I would recommend this place to anyone.

Staff was extremely helpful and very professional. Couldn’t ask for better service. Daniel did an amazing job. Thanks!

I love this store. We come get our water filters every few months and enjoy seeing the same team working together.

I purchased a 21 inch craftsman push mower for my small yard several months ago. The service at store was great but I will not by craftsman lawn mower again. My cheap weed eater brand push mower cut better and more sturdy, had it 8 years. Will buy again at Walmart next time.

Got a fridge and whole process was seamless. Really knowledgeable, Jon either knew the answers or readily got them for us.

We ordered a lawnmower online and we were at Sears to pick it up. After a few minutes of searching they found the ordered lawnmower they offer some instructions and a manual. A smile would have been a nice touch.

Got great last minute stocking stuffers for my boys. Very helpful staff that seemed to work together.

Sean, Josh, and Daniel are wonderful employees. I love shopping at sears theyre customer service is so great.

Josh and Sean were very helpful with my sears experience... going into to the store they helped me find everything I needed.

Great selection of tools at a very decent price. Employees are always very knowledgeable about their product and provide great customer service.

I love and enjoy going into Sears, Joshua the young man helps my family out a lot with things for my house.

My freezer broke down and I needed one in a hurry. Glad to know this store has some in stock and got a great deal. I hope I dont need to buy anything else anytime soon but if I do I know where Ill be going.

Bought my lawnmower here and so far its working great. Didnt know they also had tools. I sure hope this Sears location stays open.

Great service with a personal touch and a HomeTown feel! I highly recommend this place anyone around the area,!

Excellent service, the associates knew exactly what we were looking for and were very helpful in resolving issues, after sale service was great, definitely a winner.

Great and helpful staff, we did not have salesman havering over us while we were shopping, answering all of our questions. We purchase new washer, dryer and refrigerator for our home. Thank you.

Awful!! Don’t call up there, the phone will ring and ring! They finally answered, put my husband on hold right after answering; was left on hold for 20 MINUTES. Never came back on the phone. In the meantime, I called from my phone, never answered the phone, but would hang up the line.He called again after being left on hold for 20 minutes as phone record shows, they answered and again was left on hold!!!! Awful!! So needless to say we called HOME DEPOT...spoke to someone in appliances right away, had what we needed so off we went to purchase!!Don’t waste your time!!

They had everything i needs the service was great, Jonathon helped me out with everything highly recommend to go back

Bought our first washer, dryer and refrigerator from here great services helped find exactly what we was looking for. Will do business with them on my next home purchase

Glad to see a Sears here close to my home. Store associate helped me get what I needed quickly. I sure hope this store stays open.

Visited the store today needed an replacement craftsman ratchet and sockets they honored the life time warranty and i left with a smile thanks!

Worst store in town. Dont buy anything from here because you wont get parts when the junk breaks. Your on your own like me. Cant even get a belt for a simple riding mower. Pitiful, it was bought at this store and cant carry parts for what they sell. This is your hometown store.

Ive gotten several appliances here and have really enjoyed the service. The leasing option is really convenient!

Service was great. Found the trimmer line that I needed quickly.

Great store nice people ill come back some time for more.

Great service all the time, they always help me get the right water filter for my fridge.

Quiet place, not much help from employees.

Always giving best deal on appliances to me and my family.

Our dishwasher crapped out on us today and the friendly staff at this Sears location was a lifesaver. Thank you Daniel for hooking us up with a nice deal and doing your best to help us save money!

BEWARE: SEARS RETURN POLICY DOES NOT APPLYALL SALES ARE FINALYou cannot return anything here!Very poor customer service. Once the sale is done, you are on your own.Had appliance break down 2 weeks after purchasing. Took it there to exchange and was met with all kinds of excuses and impediments to get the issue resolved. Finally was forced to accept them sending it out for service (because it was still in warranty) and now am stuck with a technically refurbished appliance with an original price tag which I had to load myself because no one ever offered to help put in my car.Ridiculous!I used to wonder why SEARS appears to be going our of business following Montgomery Wards, K-Mart, and others that have perished due to poor customer service in a competitive market.If a member of management is reading this: Customers go to your stores for the experience and your lackluster display of customer service shows why so many of us have turned to online purchases.RIP SEARS

Just need to get a beer fridge for the garage and was glad to see they had one on hand. Was able to purchase quickly and salesman helped me load in on my truck and I was on my way in no time at all.

Great place to get what I need, from lawnmower, tools or a washing machine.

Happy with the service at this location. I will continue to shop here in the future.

Thank you for the assistance over the years. always very helpful.

I got an incredible deal on a mattress...tempurpedic

I have bought all of my lawn equipment and a washer from this location. My front load washer broke down and they were able to get me one out the next day. Thanks.

Really needed a washer and dryer set and they had one available in stock. Nobody else seemed to stock things.

Ive been shopping here for about 8 years now. Every time Im go I get great service and find what I need even if I didnt know exactly what I needed when I went.

Stopped in the store to get some tools and was amazed at how helpful everyone was. Found everything I was looking for.

Got in got out quick and easy

Convenient place to pickup items.

We are always greeted with a smile and if they dont have what Im looking for in stock, they always offer a solution.

Wont accept returns if the order is from online. Such a pain to return something!

Friendly employee, very helpful & knowledgeable

God its wonderful

Very good customer service

I only go here for all my appliance needs.

Great looking store

Nice and clean

Good

Lame

Excellent Service, I changed a faulty tool without problem and very fast!