My wife and I are on a road trip and the chain on her F700GS gave out way earlier than expected so we needed new sprockets and a chain installed. I called on a Friday and talked to Zack, asking about parts availability and getting on the service schedule. To my very pleasant surprise, Zack said he would fit me in the next day as they like to accommodate out-of-town travelers.Not only that, he was willing to sell me his personal parts he had bought for this F800GS but never installed. In the end they didnt work out due to gearing but it gets better. He informed that Dennis Kirk in Rush City had a pick-up counter so I could order the correct parts for the bike, pick them up first thing Saturday morning and bring them in so they could do the service! Wow. Whens the last time a dealer told you you could bring your own parts? Outstanding. I was just floored by Zack and the dealership going above and beyond to get us back riding.Customer service does not get any better than this. So, big shout out to Zack and the guys at BMW Motorcycles of Richfield. Thanks again Zack :-).

Above and beyond great service and price They let me come in during a 10k mile road trip when I had to make an almost emergency stop for a chain that was about to fall off. Couldn’t wait for parts because I still had 15k miles to get back home, and one of the guys from the shop sold me the chain and sprocket he was going to use for his personal bike. The kicker is they did the exact same thing for another guy a couple of days earlier. Great shop, great people.

My first experience with buying a BMW motorcycle couldnt have been more easy. The BMW team I have worked with (Peter, Zach, & Traci) to purchase, service, & do some after-market changes couldnt have been more helpful as I get adjusted to my new riding experience. Love my bike, and love visiting with the folks at BMW Motorcycles of Richfield!

Recently brought in my 800GS for an oil change and checkup before a trip out West. During the inspection they found a significant issue with my brake caliper. Unfortunately, due to the limited timeframe to my departure getting a new part in time was going to be a challenge. Zach indicated he had an 800GS as well and would be willing to pull the caliper off his bike and put on mine so that I would not miss my trip. AMAZING ! Talk about going above and beyond. Best BMW motorcycle shop in the Minneapolis area ! My new Go To shop

HANDS DOWN THE BEST EXPERIECE EVER, FROM SELECTION TO SERVICE ALL EXPECTATIONS EXCEEDED.

Have been taken care very well of by this dealer. Greg has been top notch at every step. Travis has my bike running perfectly whenever i need it. Demo rides were a dream. Winter storage is an extremely good value, for all they provide. A+ gentlemen!!

Traded in my beloved MV Augusta Brutale 675 EAS for a BMW F900R and the dealer experience was great. Helpful, knowledge and friendly staff along with a decent amount of inventory and nice facilities. Gibson the French bulldog was a great BMW brand ambassador! Zach, John, Tracy, and Pete were all fantastic to work with!

Great customer service! Very attentive! Highly recommend anyone going there! As a woman, I felt comfortable that they were treating me like any other customer.

A huge and sincere shout out to Rob for helping us find the right bike. He even delivered it and ensured we knew everything important and helpful for breaking it in and whatnot. Will be doing continued business with all of you based on that experience, so again thanks! :-)

Thank you Rob and the entire team at Richfield BMW. They treat you like royalty, I was so happy with everything I bought a second bike. :)

The guys at Richfield BMW went out of their way after I ran into a few problems picking up a used bike from them last week 05/21.Ran in to a couple unforseen problems after I flew in to Minnesota to pick up my used 2020 K1600B, & Rob (my salesman) dropped everything to work out all my problems. Not to mention the service department who was taking appointments a month out, rushed my service to the front of the line knowing I was on a tight schedule.Great guys all around & totally professional. Would love the opportunity to deal with guys again.Thanks for all the help!Don Burgess

I stored my BMW with Richfield BMW last fall and had them do the 18k service while there. I called in the beginning of March to get my bike back and I did not get my bike back until April 30th. Two months. The bike overheated three miles from my house on the first ride. It was 1 1/2 quarts low on coolant. This was serviced by their master tech. I also had an appointment for a Ducati to have the timing belts checked. They had the bike for six weeks. They informed me of a recall on the fuel pump for the BMW so I scheduled an appointment to have it replaced. I was assured this would be done while I waited. It would take 1 to 1 1/2 hours to do. I brought the bike there, on time and waited for the work to be done. An hour and a half later it was sitting in the same spot in the parking lot. Had not been touched. I was informed that the tech had called in sick. They could possibly get my bike in soon. I left! Do not go here! These people have no respect for your time. They also do questionable work judging by the low coolant on a 28 thousand dollar bike.

Called BMW Motorcycles of Richmond to ask about an 1100 GS. Unfortunately it wasnt available by the time we called, but they chatted with us for a solid 15 minutes anyway about how to find what we were looking for and recommendations on BMW dealers closer to us. So refreshingly candid and helpful. 5/5 recommend.

Interesting store in comparison to other motorcycle dealers in the cities. Probably 20-25 new bikes and 15 or so pre owned bikes. BMW is a different animal than your traditional dealer. I was pleased with my experience there once someone connected with me. I had walked around for 10 minutes before help arrived.

Let me start off by saying this was one of the first if not the only time were you walked into a dealer and I felt great to be there Rob and all the team in BMW motorcycle of Richfield were amazing very knowledgeable Made you feel very welcome and that’s why I purchased my Ducati Panigale Rosa from the BMW Motorcycles Richfield Rob help me through the whole process I did ended up waiting”for my bike to get her but it was all worth the wait.so whoever is reading this review if you’re looking for a motorcycle this is your place ask for Rob he’ll take good care of you.

I was on a cross -country trip on my R1200RT when I started to have check-engine trouble. I talked to Greg on the phone and then rode over 3 hours to the shop. They were very helpful and did everything they could to get me back on the road. Travis got the bike fixed up and I was on my way that afternoon. I got excellent support and service from the friendly and knowledgeable staff. THANKS Richfield BMW.

Came to buy an R18 Classic. Now the customer is always right saying isnt fully true, but when the customer is looking at a specific bike, drove an hour to see this specific bike, and the salesman thinks you should buy a different one... The customer is right. At one point, I asked him if the bike had remote start which some motorcycles do. He proceeded to yell at the bike START!....... This is just an example of his unprofessionalism. I honestly still wanted the bike, but since I arrived late and they closed for the fourth of july until Tuesday I had to wait 2 days for them to reopen. During those 2 days I just kept getting more and more annoyed at how he acted. Pushing me to not buy that bike. What a waste of my time.

Dealing with BMW Richfield was great. I live 220 miles from this dealership and when I wanted to test drive a bike there was no messing around. I test drove the Grand America and bought it a week later. I dealt with Zach mostly but everybody else at the dealer was also very helpful with any questions I had and when I came in and needed fluids for my first service they all worked together to get all the parts I needed. Highly recommend this dealer. They are making it easy for me when I live so far away. Thanks!!

The level of service is outstanding. It is hard to find true hospitality and service in anything these days. I really appreciate their attention to detail and willingness to work with your schedule. I did not even have BMW on my mind as a possible bike choice. I was originally looking at Honda CRF 300L rally, Kawasaki klx 300 sm, Ducati Scrambler sixty2 and Husqvarna svartpilen 401. After browsing for a bit John asked if I needed assistance. He listened to my wants and needs then showed me a bike. This bike fit my check list, in my price range and a great suggestion. I went back to test drive with my gear, at a time that worked for me, followed by paper work again at a time that worked for me. John really puts the guest first and it shows. He also is very knowledge in the history of BMW and even showed me the progression of the bike model I got throughout the years. Eric was quick and organized with the paperwork. Zak is very personable and helpful with finding the right gear that will work for you. Peter is hilarious to chat to on the sales floor.If you are in the market for a new bike check them out. If you are a new rider check out the perks they offer. If you live close by they even offer bike drop off. I have told all my friends already and can’t wait to go back.

Drove 11 hours to get my new bike. Zach, John, and Eric were great. Professional, prompt, and friendly. Great place, awesome bikes, and excellent service. Ill be back again!

Bought a new G 320 GS from Peter. I was very satisfied with the experience.

Finally, a beemer dealer close to the city. Great staff!

Needed few parts for bike, they had everything needed in stock. Walked around while waited, they had great clothing and t-shirt selection

Outstanding service I have bought a lot of bikes and vehicles over the years but they were amazing from the minute I was in contact with them they were top notch informative and so easy to work with. I will continue to buy bikes from them and always try to send customers their way. Thank you guys so much I am so excited to give BMW a try!! Make life a RIDE!!!! John and Zach thank you guys so much for all your help.

Great place will have all my Ducati service done here. The place is a bit smaller than expected but they have some gear and quite a few Ducatis. One of the workers I know from my zars days. Good guy to chat with.

‘Rob Harrington has bent over backwards for me on several occasions. In addition to be in a pretty nice fella, he went above and beyond and helped me get a refund on the pre-order I put in place on the new R 18. I certainly would’ve bought one of these had BMW rolled it out sooner but with the summer coming to an end I ended up With another bike of a different brand but I will definitely be in touch with ‘Rob before I purchase next time. Thank you sir, Todd

Working with Rob on my Ducati purchase has been an awesome experience! Not only was the bike priced better than fairly, they made the transport process a breeze too!While this was my only new purchase from them, my previous BMW was always maintained by them. Again pricing is very competitive with even other smaller shops, Greg and Travis have always been great at explaining info after the service, and they also provided other amenities like loaner bikes while mine was being serviced.Whether you own a BMW, Ducati or any other bike, this is absolutely the place to go for sales and service!

I purchased a BMW R1250 GS Adventure last month. The whole experience was superb. The all staff were friendly, knowledgeable and accommodating. In particular, Rob who could not have been more helpful. His knowledge of the product and his communication every step of the way was over the top! BMW Motorcycles could not have a better representative of your quality products.

Clean show room, very helpful and informative staff. Thanks for helping me out Rob, looking forward to doing business with you soon.

My favorite motorcycle shop! I cant tell you how much I appreciate the extra effort John puts into customer relationships! Make sure to ask for Zak if youre looking for a new, used or classic beemer! Hes a also a fountain of information for parts and Greg goes the extra mile for service. All in all its a great place with great people and a fun place to hang out.

Super friendly and knowledgeable staff great people to point you in the right direction on a first bike.

Cant say enough great things Zack was the best will do more in the future

Showroom was very clean and organized. Staff was welcoming and informative, they were able to answer all my questions! What a highly recommend to any friend looking for a bike

In the Days of “Customer Service/Great Professional Experience” these guys at BMW Motorcycles of Richfield nail it on the head. They helped me with Delivery and communication was very 5-stars throughout the process. Shout out to Rob Harrington. Thank you.

Good Team, fair and customer driven.

I normally do all my work, when needed bring to BMW of Richfield for work. They dont just replace parts they fixed my clutch switch and quickshifter. I was expecting $750 to $1,500 bill and even with some parts I ordered it was only a $200 bill. I am very meticulous with my bikes but trust this dealer to work on my bikes. Next new bike will be purchased here since the service has been so good.

Was heading out of town and needed two Sena 50s. My previous attempt with two other vendors ended up in a disaster and I never received what I ordered and paid for.Zak at RBMW was able to accommodate my need for 2 units and I walked out the door a happy customer. If you need anything motorcycle related, please give them a try first and you might just save yourself some time.

Always a great visit to BMW Richfield. John, Zach and the rest of the crew are great. Even helped me with a return when I didn’t have the receipt, took the time to look up everything. The preowned and vintage bikes for sale are always a joy to look at. Thanks again guys!

Great service, Rob at Ducati was a pleasure to work with

No nonsense sales and very helpful.

Ask for Gerry! His proactive communication-spot on! I spoke to Gerry, He committed to retain a motorcycle for a customer whod assured him hed be back with deposit money - ignoring that he had a cash customer on the line at the time. I was so impressed with his integrity, and that says alot about how this business is run. Its not frequent for me to find this level of integrity in a vehicle sales environment. Well Done!

Absolutely horrible experience with this dealership. I purchased a motorcycle from them 2 1/2 months ago in good faith thinking I would get my license tabs. There has been zero communication from the dealership to me the purchaser about what’s going on. I have called them numerous times asking for another 21 day permit or some legal way for me to ride the motorcycle I purchased from them. Everyone who works there is extremely rude when I called asking questions.Still have not gotten anywhere with this situation.I sure hope no one else purchases a motorcycle through them because they’re going to run into this exact same situation where they take your money and run.I’m not the type to go post something like this I never have in the past either. This is just something that I really feel everyone should take note of and definitely think twice about purchasing from them. There’s other dealerships out there that will take care of them.This dealership is doomed to fail… spend your money elsewhere would be my advice

Customer service was awesome! They have ducatis too

Ordered a tire from them. After 3 weeks of silence I called and they didn’t have an answer as to wear it was. Called again a week later and and my voicemail went unanswered. Messaged them through Facebook and got no response. Finally got ahold of them a month later and they said they couldn’t find one. Horrible communication. I would’ve been willing to work with them had they kept me in the loop.

We are on a cross country ride and our tires needed changing. The staff was easy to work with and took us in on short notice. They had a great selection of tires in stock.John, the general manager, was friendly and made sure we enjoyed our short visit. A new custom bike arrived while we were there and Steve, sales, was kind enough to show us the new ride. Buckles in service was sharing some awesome rides we should go on in his home state of Colorado. And behind the scenes was a great staff wrenching away as fast as possible to get us back on the road.I highly recommend this dealership to anyone looking for great service.

Nice folks

Best BMW motorcycle shop in the state for all the cycles and parts you need as well as a shop to do any work on your Bavarian bike. Knowledgeable staff on hand to answer any questions too.

Walk in spend 15-20 minutes there not one person would say boo to me.Was trying to check out Grand American Had several questions.Only thing I can think of is because I was wearing another motorcycles co jacket didnt want to spend the time of day with me.I guess Ill stay with What I have.

I purchased my 2015 S1000rr here, but not without a hassle and inconvenience.If youre buying here, make sure you get all the accessories BEFORE you pay! After you pay they treat you like nothing.(Autsralian guy was short and annoyed each time I called about storage bags that were pictured with the s1000 and somehow went missing).

I have had 4 interactions with this dealer. 2 with sales, 2 with service. I have yet to speak with anyone here who is not rude or condescending. As a result, I drove with a trailer to Windy City BMW in St. Charles, IL (Chicago) and bought my R1200RT. A word to the wise... Dont judge people, or assume they are not a buyer. I love my RT too much to take it to this dealer. But, I know others who like this dealer, but they are previous customers.

Love all of the staff! Great team!

Greg is very helpful and kept me informed! Quick and friendly service!

Lots of nice beemers - new and old

This is the worst BMW shop I have ever visited. While traveling from out of state I stopped to have them just do a safety check in rout from Michigan to Seattle. I was told “service is two weeks out” the representative was rude, did not offer even a water. I also own a 535 an have never been treated so poorly as a BMW customer. If you’re look for a great dealer with great service keep riding. Very poor in all areas. As they only have one mechanic good luck, why even have a service an sales if you cannot take care of your customers. Again very poor experience.

The GM (John) at this shop is one hell of a guy! Very knowledgeable and cuts straight to the chase. All around great place to do business.

So I’m riding my 2009 BMW R1200RT from my old home in California to my new home in Wisconsin. Awesome ride through California, Nevada, Oregon, Idaho, Montana, Wyoming, South Dakota and finally Minnesota where on I-90 just before Adrian MN one of the 5 throttle cables break. After a livid exchange with AAA regarding their total lack of customer service and the help of the friendly people of Adrian Towing and Repair, I make my way right Seat in a Ford F-650 tow car to Richfield. You see, the other BMW Guys in the area only saw problems with my plea for help (the nearest part you need is in Germany, no I can’t let you have a loaner, ...).When I called Richfield the answer was different. Let me see what I can do! Make your way here and by the time you get here we will have a solution. Truth ! By the time I get there, John the General Manager comes out and tells me he has a spare cable available from another bike. It would be just an hour or so to install it. But after hearing my story he comes up with a better idea. As it is my birthday the next day, why not treat yourself ? To a newer or new bike perhaps? He writes up an offer on a brand spanking new R1250RT that no sane person could refuse. Throw in the GPS at cost and ship me a complimentary 3rd suitcase when they become available. Ship my excess bagage that I can’t take because my old bike had a 3rd suitcase for free. Get me 0.9% financing through BMW. Get me a reasonable trade in value on the old bike (even better because it needed new tires and a vacuum pump, and a fix of the windshield raiser).So a couple of hours later I leave with Justin Beemer the 2nd between my legs. I got John’s cell phone number which is great because a couple of hours into my final ride home I need to fill up. But how to open that tank? A quick text to John saves the night.I could not be better treated by the folks at BMW Motorcycle of Ritchfield MN. John, as well as Deborah who arranged the financing and Travis the tech, all made sure I was in tip top shape for my first long ride.On the way home I could not wipe that grin of my face. Even some truckers playing East Rider with me for a while couldn’t change my mood ...

Test ride was easy and fast.Took 20 minutes of walking around the empty place for a salesman to ask if I had any questions. (I was the only customer in the building)Also the original motorcycle I came to test ride and possibly buy needed a battery but they were short handed with mechanics and would call when they had one installed. Been almost two months and no call. I would think anyone who rides at the dealership could put in a new battery. A mechanic shouldnt be required for a battery install or swap.

GREAT service all around and a crew that are actual riders. Very knowledgeable staff that lives and loves the actual biking culture. The manager was extremely friendly and helpful and kind enough to answer all my questions. Working with this dealership was a total pleasure! Best place in MN to buy a BMW or used bike!

Smaller, crowded floor. Knowledgeable sales staff.

Friendly and knowledgeable staff. Excellent service dept. A little understaffed at times but much more personable than the other BMW dealers in the region.

I have never been all that impressed with a motorcycle shop, be it their sales people or service department, until now. BMW Motorcycles of Richfield began impressing me the moment I walked in. I had done so to ask about some part #s I was confused about. Long story short, even though I didn’t come in riding the latest and greatest BMW (2003 F650 GS), I was treated like a respected fellow enthusiast and they cared about the questions I had. Not once was I asked to upgrade or buy anything. I simply got the expert advice I needed, with a smile. If that wasn’t enough, a month later I get a call that my bike had a minor recall repair they wanted to look at; free of charge. During that visit, I felt like I got the royal treatment. It was important to them that my wait be as nice as possible.I really appreciate Alix’s personal help and his attitude that a good relationship is way more important than selling me something. I’ll gladly give them my business any time I can.

Very pleased with the purchase process (2x) as well as follow-up and quality service. A larger showroom w more clothing & farkles on display would be well recd.

John the general manager is an awesome guy. Great place and equally great service. Cant recommend them enough.

Much more attentive staff than the last time I visited.Good selection of bikes and gear.

John and his team are the best there is.

My original review was one star, but they did work to make it right so Ive updated it to three. I think their communication leaves a lot to be desired, but their work appears to be solid. In the future Ill likely get my service elsewhere.

Not a great experience for my first time. The older salesmen was not very knowledgeable and kept bragging about how he was only part time and showed little interest in helping out the other employees at closing moving the bikes inside. I don’t think I’ll be going back for a while. If I do, Id rather talk to a technician. They’re way more knowledgeable anyway. Nice bikes though.

Gerry is great, easy to deal with and the rest of the staff provided me with good service too. I bought a BMW R nine T.

Polite and friendly salespeople who knew their new and used inventory well. I visited with my dad and wasnt looking to buy, he was looking for a used RT. The dealer is very proud of their BMW motorcycles, to the point that they start fitting stereotypes. BMW certainly isnt helping them break the stereotype either with an R1250GS that happens to have the same color scheme as Touratech...

Very friendly and knowledge. Did not buy but will go back again.

My experience at BMW motorwerks was fantastic! I had Whitney as my CSR and she was everything that you would want when calling in for questions. She was quick and responsive. Her voice is clear and easy to hear. Whitney is your gal!

I purchased a motorcycle while trading in another. Steve and the team have been fantastic to deal with.

Great store with knowledgeable staff. I would not take my bike anywhere else in Minnesota.

Im glad that others have had a satisfactory experience at this dealership however, that has not been the case for me.I purchased a used motorcycle from them in the spring. I didnt receive my tabs after over a month so I went back in to see why. They told me that the state was backed up. But then they amended my paperwork indicating that they had never submitted my info in the first place.Then, I noticed that the bike was badly leaking gas from one of the carbs. I contacted the shop and the guy on the phone said that it was known that the bike had carb issues PRIOR to them selling it to me. He then arranged to have it picked up and brought to the dealership. That was THREE WEEKS AGO!! Over the past three weeks I have never had anyone from the dealership contact me. I have had to reach out to them. Yesterday they said that my carbs had been rebuilt but they were waiting on a part in order to install them. When asked for a time frame they said they didnt know and to call back in two days. Not that they would contact me but that I needed to yet again reach out to them.This has been the absolute worst buying experience I have had on any level in my 38 years. I will not only never purchase again from this company but the BMW brand will forever be tainted because of the failure of customer service and priority I have experienced.Buyer beware!!!!

Really?? A bunch of on line reviewers with attitude that dont know anything! poor customer service ! Other Bmw options that are great Motorcycle stores than here ! Typical car dealer treatment!

Awesome people !!!!

Very helpful with a small amount of really beautiful bikes!

I first visited this dealership in early Spring 18 as a new-to-motorcycling 61-year old. John was very helpful.

Great staff and selection of bikes

Slow.

What a great service. Like everything about this place.

Cool staff of enthusiasts who are excited about BMW motorrad

Nice people and lots of options

They took the time to figure out my issue with the bike and fix it right the first time and for less than Moon motor sports charged me to not fix it.

Great sales department!!

Knowledgeable sales

First grade service and friendly people.

Great customer friendly dealership

Poor representation if these are employees at your store, talked to at Cars and coffee, Its a small world and anyone could be a potential customer !!

Excellent attention and infinite thanks for the recommendation ...