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Baskin-Robbins
East Center, 1748 E Belt Line Rd, Richardson, TX 75081, United States
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Baskin-Robbins
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RA
Review №1

I love B&R and though it has changed over the years, the ice cream quality has not- at least not the flavors I still enjoy! Their most unique flavor that I have never seen anywhere else is Dacquiri Ice. Its kind of like a lime sherbert, but even lighter. Its always been one my favorite.

Su
Review №2

Plenty of selections and choices of toppings! Sat outside to eat and was a great way to beat the Texas heat!

Do
Review №3

Girl was a little slow but made my dish very good will go back

Bo
Review №4

Ive always liked going to this place. Unfortunately Covid has made it harder to go since theyre only allowing 8 customers at a time. I understand this place is small but one big family in their store makes everyone else wait outside. Cant wait for these rules to be lifted.

He
Review №5

My husband and I went here for a sweet treat after we had lunch.

Ch
Review №6

Great ice cream 🍦😋 with many many one of a kind original and unique flavors that other places just dont have!

Jo
Review №7

Today 1-2-2021 6:30pm I came by for some strawberry cheesecake ice cream and some ice cream for the family. I asked for 2 quarts of the strawberry cheesecake and was very pleased to see that the two young ladies working here fully packed my quarts with the ice cream making sure there were no air bubbles in tubs. I have been to several other locations where this was not the case and was served half of the quart. We will be returning here for future purchases.

Be
Review №8

Really great homemade ice cream at a comparatively reasonable price. I had the double chocolate and strawberry shortcake flavours, for 5 dollars. There are also some fairly exotic flavours which I will try next time, mostly things like rosewater. While it doesnt have all of the added ingredient options of other places, it doesnt need them! very pleased I came here instead of coldstone creamery/some other big chain.

Ja
Review №9

As a customer from this store, I experienced a horrible service from the management. I ordered a 9 inches cake for my 6 year old son to celebrate his birthday. The employee made a decoration on it. I took it home, and the family did not like the way it were decorated. We took the cake back after 20 minutes, not open the box yet. We asked for an exchange or a refund. The employees called the manager and made us wait for one hour and told us to come back next day to see the manager for a refund. Employees did not want to offer refund or exchange. Next day, I took the cake back. The manager did not offer refund or exchange either. Stating that because I took the cake home, so I cannot get refund or return. As a buyer, who purchased the cake and have not consumed it, I expected the store to honor my refund policy. We will not go hunger for not having $37 refund from the cake, but the store has ruined my 6 year old son birthday celebration and we feel like being treated badly by this store management.

Sh
Review №10

Went for getting out for old people thay like it. Thank help good and kind.

Ho
Review №11

They have two non-dairy ice cream flavors which are really yummy!

有約
Review №12

So great service and delicious Jamoca ice cream

Sa
Review №13

I love the ice-cream choices at Baskin-Robbins, whether you are after something indulgent or fruity there is something youll like! The service is great! I buy here really often! Do recommend! Repurchase worthy? Absolutely! ;)

Kr
Review №14

Ice cream here is the bomb. Loved it. Fast service considering the line. Lots of choices. Great memorabilia on the walls.

se
Review №15

Horrible! I didn’t know employees could yell like that! First, she gave me the wrong ice cream and then they corrected my order but charged for two ice cream without even telling. When my husband was paying, he got confused and asked for the extra fees. That employee said it was my responsibility to stand there and check if she scoops the right ice-cream. Because I just told her what I wanted and pointed the ice cream, I should pay the double price. Her attitude was just so rude!She wasn’t wearing a name tag, but she was closing the store today. I think everyone should be wearing a name tag.My husband asked her name and She yelled “It is none one of your business. GET OUT!!!”Get Out? What? Muted!

Da
Review №16

Im creeped out by google

Ke
Review №17

New Review 2 stars: ice cream had a freezer burnt taste, chunk of ice, mixed flavors from not cleaning the scoops. the girls were super loud,i was in there with my kids eating and they were yelling across the store to have a conversation, I couldnt hear my kids at the table with me. caught something about another coworkers body and she can do what she wants but you work in an icecream shop.1st review was 5 star:Great options, nice staff, girl working(didnt catch her name) was patient as my kids decided on what they wanted.

Ed
Review №18

I called this location and ordered 2 milk shakes over the phone from home. My wife was already in the parking lot so she went inside once I ordered. The first thing she noticed was 1 of the girls working there, was not wearing any gloves while handling the blender and milk. My wife kept observing her and noticed that she didn’t put on gloves to scoop the ice cream either. She brought it to the other employees attention and the employee then told the girl “she wants to know why you’re not wearing gloves” and the employee preparing my order answered that they do not wear gloves to scoop ice cream. This is really weird because every take out is wearing gloves and masks. I understand they don’t want to wear masks but at least wear gloves that company provides when handling people’s food.We cancelled the order on the spot but glad we experienced this in order to know how the employees are handling this crisis at this place. Please do NOT come here unless you don’t mind people touching your ice cream and helping people with no protection. We were very disgusted by their body language and the way they handled the situation. Way to go Baskin Robbins!

Vi
Review №19

Wonderful custom birthday cake!

Ca
Review №20

Delicious ice cream. Very friendly the boy who attended us. Congratulations.

Mi
Review №21

As far as ive cream quality goes... hands down thre best around here.

Ja
Review №22

First time customer...My son received $20 in gift certificates (10 $2 gift certificates is how they come) for his birthday. Took him for ice cream after school, ordered $5.62 worth of ice cream. Presented the employee (Israel was his name) 3 $2 gift certificates. This is where it takes a turn. He tells me that they can only be used one at a time because their point of sale only allows one coupon at a time. I explained to him that nowhere on the gift certificate does it say that, mind you it is a gift certificate (should be as good as cash since they have been paid for) not coupon. After going back and forth for a minute, I give him my card for the remaining balance. He then charges my card for more than the amount and gives me back a receipt and a dollar bill stating thats the only way he could make it work. What?!?Cut to the end, my son finishes half his ice cream. As we are leaving, I am holding the door open for my 5-year old, and the manager/owner walks into the establishment before my son has time to even walk through the door. Not to mention how utterly rude that is, he then doesnt say thank you for me holding the door open. The audacity and lack of manners that someone in his position has at a place of business astounds me and I wont be sad when that store closes it doors permanently.

ja
Review №23

My son took me to Baskin Robbins tonight to celebrate my Father’s Day but unfortunately disrespectful young lady ruined our night. Because of her own mistake she wanted to charge extra, when my son asked for a refund she tried to defend herself and said that it was our mistake. When we ask for her name she yelled at my son and say “it’s none of your business!! and “get out!!” . I have never experienced a horrible customer service before. I would never go to Baskin Robbins again.

Su
Review №24

I Have always loved their ice cream and getting to try new ones every month. They let you sample the ice creams there are so many good ones sometimes its hard to decide which one to get The employees are always friendly and the store is always clean. I joined the birthday Club that entitles me to get a free ice cream on my birthday and other free or discount offers during the year.

Ma
Review №25

Many interesting flavors to choose from. Free samples. Very sweet desserts. Reminds me of childhood ice cream parlors. Not much has changed and thats alright by me.Cones, cups and smoothies of ice cream were all available.They also have cakes to choose from.

Er
Review №26

Sometimes its just good to get away and have a nice serving of ice cream. This was an ideal place and my friend and I had a great time. Its also the only place that I can find lemon custard ice cream.

De
Review №27

Nice people and service. Needs a face lift.

Sh
Review №28

Loved the ice cream...but the service...I feel like I was bothering the girl behind the counter. I felt like we annoyed her because we were there. When you walk into a ice cream place at the very least you should be greeted...

Re
Review №29

Always friendly service. Prepacked vanilla had ice crystals on my last two visits.Delicious Lemon custard flavor ice cream

Sh
Review №30

Wonderfully Im blessed to be able to come to a place like this☺️☺️☺️

Te
Review №31

Came in on 12/29/17 at 6pm and was helped by the best young man. He greeted me with a smile and gave EXCELLENT service. Ill definitely be back!

Eq
Review №32

Great Customer Service!

Yu
Review №33

Was quick and easy

Li
Review №34

Always a nice treat after a long day! Soo many flavors to choose from!

Da
Review №35

I love the customer service and convenient location.

Mi
Review №36

The ice cream is great! The place is a little small, but the staff do a good job.

Mi
Review №37

It was reported to feel like 114 today when my children and I stopped for ice cream around 3:30ish. The shop was understandably busy and there was one person working at the time (I believe her name is Jayden?). She helped everyone quickly and stayed so friendly! She was very helpful and sweet with my 4 year old who cannot have milk. Thank you so much, Jayden!

ko
Review №38

I liked the fact theres still a few of these shops operating but this one has good friendly staff and well kept places to sit and eat

Je
Review №39

The associate was very helpful with giving me several samples so I could decide on what I wanted to purchase.

Ma
Review №40

Great place - service is always friendly and the ice cream is the best.

Ja
Review №41

Great staff. Amazing ice cream and a neat place to have dessert with your family.

Ji
Review №42

Small, but conveniently located, this Baskin Robbins generally has polite staff members, lots of delicious ice cream flavors and treats, and is more reasonable in price if you have coupons.

Ge
Review №43

Great Ice cream slow service so dont be in a hurry.

El
Review №44

I love the people who work there. A variety of flavors that you can sample before buying.

da
Review №45

Good

Da
Review №46

The staff is always good here. Its small and sometimes gets a bit crowded, but never for very long. Ice cream is always the way it should be!

be
Review №47

Ice cream here is good but customer services was really worse because my son pokemon birthday cake came out so weird. I did not remember a ladys name talked but I believed she was a manager of the shop. During conversation to order the cake is pretty good as a picture showed in the shelf. She advised around 20 kids, the size big will cover all of them. After her advised, I ordered the bigger cake, and total price came out almost $80 including around $60 -$65 cake, $7 or $8 for pokemon decorate, and add up tax. I am still OK with this price. When cake came out at the day to pick up, I amdisappointed and unhappy. The cake is rectangle size, the height of right side is higher than the height of left side on the cake when you look on the top of the cake, you barely to tell the differences. However when you look directly on the side, the cake was not even. I talked to the cashier she unable to solve this problem due to she was a newbie, just work there around 3 days. She have called her manager who will explain it well. After their talked on the phone, the cashier girl do not know how to explain to me. She told her manager explain to me when she back to work on Monday. In the other hand, I have get the cake to school for my son. I left a message that her manager have to call and talk me on Monday. My emotion was upset and angry while I was walking out of the BR store, and also when we took pictures from the front size because it showed off clearly the cake uneven and slide on one side. Actually, I thought there only have the uneven issue of the cake but the ice cream cake like a hard rock/ stone when my son start to cut it. A knife can not get into the ice cream, only on the top layer cut. All of the kids had to dig in the top layer with spoons to eat, they was unable to get further into the ice cream because its real tough. Finally, they did not call me at all on the Monday, I feel so bad for the store to have manager who do not care about store business, or either customers. This is my real worse experience about the cake to put money on the wrong place. I wont be back this store again or either I prefer them to my friends unless their store manager call and explain.

Sc
Review №48

It’s ice cream. Cmon. Nice flavors..

Sh
Review №49

Love this place. Not usually very busy. Fast service.

Da
Review №50

SMALL shoebox store, but the staff make up for it. They stride on making the weekends GREAT!

Ci
Review №51

The cake and ice cream are delicious.

Lu
Review №52

Horrible experience!!! About 2 hours before I was due to pick up cake they called me to say that the cake decorated was out but that they would try to have it ready for me. I called them back and was told they would have it ready in 30 mins. I waited 45 mins so give them ample time. When I got there and asked for the cake the staff ALL looked at each other like they didnt know what I was talking about, like an inside joke... Then when they figured it out they told me it wasnt done. One of the employees went and said she would finish it. When she was done she had the audacity to charge full price for it.the cake was NOT what I ordered, it looked like a 5 year old decorated it. I asked for a discount and she could only do 5 dollars off. Ridiculous! This place has no customer service. If they knew the decorated had called in early morning (as stated by staff) why not call the customer and let them know so they can have time to find other options???

Ce
Review №53

Can you work here at 14?

Ce
Review №54

Amazing flavors and service!

Ag
Review №55

Good place to go for ice cream good selection.

Br
Review №56

The girl who was working was rude and didnt want to serve us because she wanted to close early. We asked for samples and she was turning everything off and slamming the doors down. I almost didnt want to purchase ice cream from her. Will never come here again. When you are open till 10, serve us till 10. again.service.

Ju
Review №57

I Love basking-robbins. my favorite ice cream store!!

As
Review №58

Great choices, a small shop though so dont expect to spend much time enjoying your ice cream in there and the tables/floors were dirty.

Ja
Review №59

Cant go wrong with 31 flavors.

Br
Review №60

Awesome, spectacular service!!! Thank you so much Avery!!!

Ma
Review №61

Ice cream is good. Shoppe is a little dated.

Ma
Review №62

Clean, friendly staff, ice cream is always good, great place for ice cream cake

st
Review №63

Excellent! I love this place. Very friendly!

Da
Review №64

Love it but its a little pricey. I only go there if I have a coupon.

Kr
Review №65

Employees are friendly, and nice. Its the outside seating area that looks like a dump.

GI
Review №66

Nice small quaint place for great ice cream

Ma
Review №67

True to Baskin-Robbins flavor, but sticky ice cream floors happen too often and the staff is either great or looks like they hate where they work.

C
Review №68

ITS THE BEST ICECEAM

Jo
Review №69

Lots of flavors of delicious to delight the tastebuds.

Da
Review №70

My granddaughter loves this place !

En
Review №71

Great ice cream.

Ji
Review №72

Awesome ice cream shop.

Ji
Review №73

Enjoyed the quality of the ice cream.

Ma
Review №74

Friendly staff. This place has been around since I can remember

Ma
Review №75

Clean shop, friendly staff, and its Baskin Robbins so lots of choices!

So
Review №76

Good ice cream.

He
Review №77

Nice staff very cooperative

Os
Review №78

Delicious ice cream and cakes

Ah
Review №79

Good selection of flavors.

Ch
Review №80

Pretty yummy, but a little overpriced for some items.

La
Review №81

Gotta love that 31!

Jo
Review №82

Great ice cream

Wi
Review №83

Best cookies and creams!

Do
Review №84

Not as good as Braums

Mi
Review №85

Its ice cream, what is there not to love!

Bo
Review №86

Great ice cream!

Ma
Review №87

Awesome ice cream

De
Review №88

This location is not handled with much care. The place is a bit dirty inside, the staff is aloof and the ice cream was nothing special. This is not my first, second or even third option for ice cream.

Hu
Review №89

Delicious Ice cream

Ra
Review №90

Great ice-cream

TQ
Review №91

Always love Baskin Robbins

Ru
Review №92

Very good selection

Fa
Review №93

Great prices!!!

K
Review №94

Slow service.

Lo
Review №95

Love it

to
Review №96

Big

Ta
Review №97

Cost to much

Co
Review №98

Baskin Robbins

At
Review №99

Yum

Aj
Review №100

Ice cream names

Information
70 Photos
100 Comments
4.2 Rating
  • Address:East Center, 1748 E Belt Line Rd, Richardson, TX 75081, United States
  • Site:https://baskinrobbins.com/?utm_source=google&utm_medium=organic&utm_campaign=Yext
  • Phone:+1 972-907-0981
Categories
  • Ice cream shop
  • Cake shop
  • Dessert shop
Working hours
  • Monday:11AM–10PM
  • Tuesday:11AM–10PM
  • Wednesday:11AM–10PM
  • Thursday:11AM–10PM
  • Friday:11AM–10PM
  • Saturday:11AM–10PM
  • Sunday:11AM–10PM
Service options
  • Delivery:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
  • Takeout:Yes
  • Dine-in:No
Health & safety
  • Mask required:Yes
  • Safety dividers at checkout:Yes
Highlights
  • Great dessert:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Planning
  • Quick visit:Yes
Payments
  • Debit cards:Yes
  • NFC mobile payments:Yes
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