Parts guy that was there was awesome and fast. Was knowledgeable and helped me out with my situation. Just wish he wasnt alone. Dont blame him, its just how the job market is now.

Had my scion services and here and the staff was amazing, my service writer Doug was quick and helped break down exactly what my vehicle needed done and what I needed to be aware of on the next visit. Additionally there was a very handsome parts guy named Chris G. That helped me out with looking at some TRD accessories, he was very informative and very helpful, Im not sure if he ran the parts department but I cant believe how knowledgeable about my car he was! I am proud to pass a closer Toyota store in Plano just to have this location service my vehicle the way it deserves to be.

Horrible horrible horrible dealership. Unfriendly staff and miserable customer service experience. Bogus appointment scheduler online. I made an oil change reservation online and my car was done three hours later. When I asked about the use of an appointment if it is not kept, I was told visiting a doctor has the same experience. I wouldnt recommend this dealership.

I fixed my inverter pump here. They fixed pipe, coolant control valve, coolant liquid, the brake liquid, spark plugs($230), which charged me $1350. However, inverter pump problem stills on, and they want to charge me extra $750, cuz they said computer told them there were no problems with my vehicle. However, inverter pump is the main reason why I am here. I told them I got four lights on my dashboard, the problem usually occurred when the outside temperature is high. They ignore my statement, and said your inverter pump is broken based on what you are saying ???!!! Anyway, I didnt believe that part is broken since the computer detects nothing for that. I cant believe that pro people only believes in computer diagnose result and the entire store ignore what the customer said. Never will be there.

Seems like a decent place. I think its a bit over priced I had to wait a long time to get helped but the people were friendly and they had plenty of seating. They gave me a ticket for a commentary $6 car wash. Other dealerships wash cars for free with service. Also if you have to pay it isnt complimentary......

My aging 2005 Toyota Sienna was in need of its State inspection and various concerns for its 100K+ maintenance. Lee S. took care of the appointment for me, gave me a complete rundown of the needed repairs and even gave me a guided tour of the undercarriage of the car and the issues theyd found. They needed to keep the car overnight. When I returned and picked it up I was happy with how the car felt, the drive and turning were great again, and engine seemed to be purring with health! It was an expensive bill but the car needed a lot of TLC after 2 years or more of my not addressing the maintenance issues I should have.

Very happy with the service I get here. People are friendly and the waiting rooms are comfortable.

Parts dept hanged up on several calls after a 30 min wait time, unprofessionals.

Very careful about the pricing. Up selling lots of unnecessary services. Research and have a list of services that’s required for your vehicle at the mileage level. It’s worse than buying a car.

This was my first experience with this location. Should have read the reviews. He tried to charge me $700, then I told him I have the free oil change then he told me he cant process that order beacuse the department is closed. Are they even allowed to do that? This place is a scam. I never had to pay this much for a Toyota service. Someone needs to look into this place

I should have read reviews before going to this center. I won’t come back again to this center. Very bad services.

Excellent service, nice all technical, I love toyota 👍👍👍👍👍👍

Great place to shop for parts

Person checking me in was very friendly and helpful.

Poor services! I made appointment for oil change for my Camary 2018. Get in the garage on appointment date/time, no body came until I ask (after approximately 15 min). I requested call me when service completed but got no call. I decided to come to the cashier and noticed my car service has done. Total time for just oil change is 2.5 hours is not good. This place should improve the process. Courtersy Nissan dealer in Richardson is much better compare with Toyota of Richardson.

Terrible, bring your coffee and a full-charged phone with you To pass the waiting timejust to order something from the parts it took 1h for a guy to showed up and tank good the masks are required because nobody smiles here

A bit hard to find location, and had 1 of my two needs in stock. Good service.

Good service

Had a problem with my truck after receiving its delivery from diagnosis. Ray the shop foreman was a step above on resolving the issue the next day after reporting it. He was responsive, knowledgeable, and understanding. He was very hands-on when it came to fixing the problem. Thank you!

Good service, its can vary on how long it can take depending on peak times. Manager is friendly, however one of the cashiers is really loud

Bad service. Try to up sell. Go some place else if you do not want to over pay

Very quick and courteous service

I give this place negative 5 stars. This dealership is very crooked. They drove my vehicle home for personal use and somebody had their dog and children inside the car. The dog scratched up the dashboard and dog food was spilled in the trunk. Baby clothes were left in the back seat. And the car smells like wet dog. And they over charge you for simple labor. I recommend people stay far away from this place. Horrible management and workers.

Great service friendly staff

I do not recommend servicing your car here. I was charged over $800 for an oil change, tire rotation/alignment, and spark plug replacement. This servicing also took over five hours from the time the service specialist did the walk around with me to the time I was able to take the car home. They used to not add on ancillary services that are $100 each but I just cant afford to pay almost a grand every time I get the car serviced.

Overbooked appointments I had to return another day.

Excellent service

Had a very good experience at Toyota of Richardson while shopping the last 3 weeks for a used Avalanche. Of all the private owners and dealers they had the lowest mileage vehicle albeit at a higher price. I took into account the ability to get the truck fixed if something went wrong in the first 90 days and was even upgraded to a longer warranty for little down. This turned out to be the deciding factor as well as the great care I received from my salesman, Adam Flores. Since I only have a motorcycle to drive he came and picked me up and drove me to the dealership. They did a real nice job of prepping the vehicle and Jerry made finance a snap. I got a great vehicle out of the bargain and am extremely satisfied. No hard sell or let me talk to my manager stuff. Buying a car is a lot different than it was 20 years ago. With the internet if you go into a dealership unprepared, shame on you. Good people at Toyota of Richardson. thanks so much for making my day!

I have tried to order parts from here twice. If you go in person to them, you will never receive your part.They never call you back when your part should have arrived. Terrible, don’t waste your time!

Easy transaction

Gentleman behind counter was very helpful

Tooooooooooo bad experience with their free car drive service. Let me wait three hours. And never show up. Never been here!!! I told you. They will ignore you. And cheat to say they called me twice. I’m waiting here for three hours for picking up.

Worst communication experience. Absolute worst. Something you may not expect with a dealer.

Parts guy by the name John McKinney is the guy you need to talk to. He knows his stuff. Answered many of my dumb questions. Eventually got everything I needed and worked excellent.

I went yesterday to buy a new car (that I finally bought today from Toyota of Lewisville).. And after obvious intense negotiations we (sales person and I) agreed on a price, circled it on paper and shook hands.. The sales person came back with different figures in formal paper work.. We pointed out and he came back twice with again the different number..Finally his manager came and in place of apologizing that there may have been some misunderstanding/misquotation/miscommunication blamed us for doing wrong maths..We finally walked out of the car... Not because of $40 difference but because of the attitude and unethical approach... They lost our trust and business... If they could have just apologies for miscommunication...Poor customer management... Very poor.. Never going to recommend them..We lost on time spent and came back with really bad taste..

Even though I had an appointment, it took 3 and a half hours to get my oil changed.If you can at all, its better to do this during the week. They do have shutter service,so theoticaly you can drop it off on your way to work. But that didnt work for me since I have to use my car all week.Still everyone was really nice, they do a thorough job and try to warn you if they see a potential future hazzard. It was great.(Except for the screaming children ... not everyone has a Saturday babysitter.)

I have been using this place for last 6 years. Never had these guys made a blunder, they take care on the stuff well SD try to give some suggestions as well.Has a nice waiting area and a separate working area. The shuttle service staff is very friendly and accomodative.

Just bought a Toyota Highlander and received super service from our sales gal, Sara Rodriguez. After one month as a salesperson, what she lacked in knowledge she made up for with enthusiasm and a desire to please. She got us answers to all our questions, and did not pressure us with a heavy sales tactics. We drove home with our car that afternoon and enjoyed our experience at the dealership.

Have had a few recalls done for our Toyotas and the service is great. They are quick and generally do their best to coordinate with one another internally. They have free coffee, donuts and cookies too. Free wifi keeps me productive while waiting.

Top notch customer service

Buying experience OK - post-purchase paperwork and service was terrible. Youre better off with another dealership that can manage to get your title to you the first time... theyve had 2 tries and now I have to do it myself... and its going to be a duplicate.

Completely rude, awful people. Go ANYWHERE but here! I received a phone call telling me to come pick up a part that was in on Friday morning, then made the 45 minute drive to the dealership only to be ignored standing in line by myself for 15 minutes watching a sea of old boy males walk around me, ignoring me entirely despite the fact that there were a TON of people working there, not busy, and talking about what flavor ice cream they wanted for lunch.After my wait I was told that my part wasnt in and not only that but it probably would never be in because its on back order. He then tried to get lazy because I was upset, and tried to get me to order directly from the Austin facility instead, so that I would be charged shipping instead of the Toyota of Richardson dealership. I was never even told that this part was going to be a problem getting ahold of. After my entire ordeal, I got back home and looked for the part on a certain worldwide auction site (That you probably know and starts with an E.), and I found the exact same part available with FREE SHIPPING for over a HUNDRED AND FIFTY DOLLARS CHEAPER!!!! This place is a scam. Will -never- go back.( Also this is a side note in case someone from management reads this, but it looks like the frigging 1960s behind your counter. ALL MEN. ALL RUDE. ALL DRESSED CASUALLY... and yet one SINGLE female up-front as a cashier in high heels and lipstick dolled up to all hell. I just hope none of your workers files a suit, because its obvious something is wrong with the management here. Its 2014. Get with the times and hire some people interested in doing their jobs. )

I when to get a standard Oil change this morning, when i pulled up. I noticed only three cars in front of me. The employee that walked up to me asked what i need, i simply told them i need a oil change. Not even a full second passed. I was told it will take 3 hours.. on a TUESDAY Morning. Every time I go to this Toyota repair center, i get bad Customer experience and service, last time I was there i was told it would take 2 hours for an oil change, i ended waiting 4 hours for an oil change. Im not upset at the employee. Im upset at the service over all, the management of this business. I hope that the SEO and CFO of Toyota read my comment, because this is the face of Toyota and customers are upset and are likely not going to recommend Toyota from this area. Richardson Toyota.

I have a great, honest, reliable service manager (Manny H). Makes a world of difference in my service experience.

Friendly and helpful.. did a great job on my van..

Outstanding and exceptional service from Omar Sherbi. The process was very nice and easy and fast. I am absolutely, deeply in love with my beautiful brand new Camry/ I would come back for him each and every time unreluctantly.

Horrible experience there yesterday,I took my bosses truck for an oil change and they totally tried to scam him into over $600 worth of questionable work on his truck I left and dont think well be going back again.

My girlfriend went to the service center for an oil change and an alignment. They charged her an extra $300 for simple things (air filters, fuel injection, etc.) without even telling her. As a mechanic, and a decent human being this bothers me. Ill be there with her next time and it wont be at this location.Ps. The mechanics name is Lee Schuster. Be weary, people.

They pretend that they really care about you but in reality theyre just like any other sales person trying to make the sale. Once in the finance department, James Brown did not seem to take no for an answer. He will keep you in his office for hours trying to convince you to buy something you had told him no to in the beginning. We then asked him to send the paperwork to the bank we got the loan from and he did not do it. We then had the bank call them to get it done and they send paperwork with the warranty we had said no to on the statement. So make sure to check the paperwork before signing the final papers. They will try to trick you. Then when we picked up the car they did not have it ready when we specifically said the day and time we were going to pick it up. To make it worse, they did not even fill up the gas tank to full. Definitely do not recommend this dealership to anyone.

I see their service department lives up to the standards set by their sales department. They lost my order, blamed it on a person who is no longer there, told me they had to reorder the part, blah, blah, blah. I WILL be taking my business elsewhere! I highly recommend anyone reading this does the same!

They say their customer service is excellent, so far its been okay. The girls at the cashier/check out desk usually have attitudes.

I went in to look at cars and for the next 4 weeks I have received toooooooo many phone calls from a desperate salesman trying to sell me a car. I have requested several times to be removed from their list and for them to stop calling me. They dont, they just have a manager call me. There sales people are RUDE and the customer service is BADDo NOT shop or buy from them.The good reviews on this site are from their employees

Good

Said my tire was unpatchable then went to Grapevine Ford and they patched it with no problems

Purchasing a car can be a very stressful experience. After visiting several dealerships and being disappointed with the customer service received, my husband was just about to give up on finding the vehicle he wanted when I received the phone call from Sam Mau. I was upfront with my expectations and he said that he could make it happen. Not only did the Sam Mau team meet my expectations, they exceeded them and made what started out a stressful process simple and quick. I thank the Sam Mau team and Toyota of Richardson for making our car buying experience great.

Had the worst Customer service at this dealership, The sales guy named Mustafiz was RUDE, did not know his product, didnt care to explain different trims levels for a Corolla I wanted to purchase, and pushing prices that i would NOT pay for a Camry for a Corolla, truly the worst customer service dealership, I complain to the manager Ryan, he comes out and as i am explaining how i was treated by this sales Rep, and the Manager was more Rude than the Sales Rep.Had a look on his face, Ok whatever, get out of here. If you want to get RIPPED OFF and have a HORRIBLE CUSTOMER SERVICE EXPERIENCE, then surely go to Toyota of Richardson, TX

Just another bunch of snake car salesmen that dont give a crap about their customers. All they do is try to drive up the sales price, tack on warranties, fees, misc cost, etc. Its ridiculous that someone cant even walk into one of these places without getting totally mislead, and deceived. Brother bought a 2010 fj cruiser, it literally took 3 days, and about 10 hours to buy his car. They constantly added fees that werent agreed on. They told lies, mislead him, and finally tried to throw on a 3500 dollar warranty without consent. Just a bunch of crooks. Ali the finance guy is a total con artist. Sam the sales manager is a lame ass thief who use to work at a Car Wash in Prosper Tx. Yes, he was arrested for stealing money and did time in prison. Is this the guy you want handling your contract for a 23k dollar car? HELL NO!! Dont trust these Aholes!!!

Rude, terrible sales people. Avoid this place all together! I had a much better experience at Toyota of Plano

BUYER BEWARE!!! I purchased a used Tundra here. I had a set price negotiated with the sales department. The finance department then changed the price on the paperwork without telling me about it. Also, the service department scratched the paint on my truck and did not properly repair their mistake. I feel ripped off and scammed. I will not return to Toyota of Richardson for anything and I advise the same for anyone else looking for a new or used vehicle.

Great service overall. Can be a bit on the pricey side however.

Slow at getting car. Stood around in the hot car port for long time

The guys in parts are superb, very friendly.

Good attention.

Great service, explain in details about repair requirements

Staff trying to make the best of a bad company and its many issues.

Nothing but the best for my Toyota.

I had a hard time because they could not tell me about my extended warranty on my car.

Terrible service, be ready to wait 2 hours for oil change.

Good factory service

No sense of structure.

Automated Phone System is Horrible

Service good, friendly

Parking is a nightmare.

It is okay

They serve you very kindly and very quickly there is no complication

Excellent attention from Ms. .....

Lousy service, the man who attended us very kindly, we were on vacation which we arrived and we explained that the truck was lit by many sensors .. which we worried we arrived and said that it would take about two or three hours since we are not from Dallas and we did not have an appointment but he did not tell me that just to ask us what the truck had and after those three hours waiting a very kindly lady came to ask us and told us that it would take about two or three hours to find someone who could check it out and apart we would be charged 140 dls just for the diagnosis which the truck is 2019 and has coverage .. so my annoying husband said lets go to Houston and there we fixed it .. which I got to Houston take her and without appointment they attended me and they didnt attend me they left waiting thousands of hours for nothing .. they should learn ..

Meh