Friendly people who are skilled at custom designs. They designed and made the perfect t-shirt for a birthday gift. High quality materials at a fair price. Timely service. Great place to do business!
I have been ordering our company t-shirts there for over a year and they do a great job! The quality is always fantastic and the prices are very reasonable. Our company logo has a lot of color in it, and many places I looked at before I found Big Frog either couldnt do that many colors or it was going to be very expensive. At one point I had expressed some concerns regarding the speed of service, but the owner contacted me personally and the problem has since been resolved. Thank you for doing great work, Big Frog team :D
I love this place. This is the second time getting a shirt designed and both times exceeded my expectations. EXCELLENT QUALITY!!
Big Frog is a pleasure to work with! Buying school uniforms for my son, they were very friendly, offered speedy service, great prices and even created special sizes and products for my order. I couldnt be happier! We will definitely be back! Thank you, Big Frog!
Troy and his team were very helpful, receptive and easy to work with. The product they turned out was high quality, just what we wanted and completed in a very timely fashion. We will definitely do business again with Big frog!
I had great customer service here. My online inquiry was immediately responded to, and Chloe helped me design exactly what I wanted for my custom shirts, all in a matter of a few hours of emailing back and forth. My order of 24 shirts was ready ahead of schedule and looked absolutely perfect.
My daughter drew a face to make a custom mask. The employees were AMAZING. They took her drawing and fit it to a mask. They said it may take about a week; it took a weekend. I wish I would have gotten the employees names. They were that amazing. They were so enthusiastic to make someones artwork come alive.I WILL come back for any custom shirts, bags or whatever I want customized. Their employees made me a loyal customer as did the quality of their product.
I ordered T-Shirts for my Dad’s Memorial. It was a last minute thought on my part. Big Frog got the shirts completed for us and they looked Amazing. The shirts added so much to his special day. Thank you!
Great experience! The team at Big Frog Reno is knowledgeable and helpful. Great selection of apparel and fast turnaround. I love that there are no minimums on your order! I highly recommend this store!
Great service! They did a wonderful job and had it ready in the short time that I needed. I will definitely use them again!
I’ve been in a few times, and Niquel and Andy have both helped me. They are both cheerful, kind, and enthusiastic. They encourage me and my future projects. They have also been quick to respond and professional in their work. I look forward to working more with them. I had a fairly urgent need, and they made it happen. The work was perfect and prompt! Much gratitude.
They printed a custom tshirt for my friend’s birthday and did it within the one day turnaround I needed because I’m a procrastinator. Buddy loved the shirts and they fit and looked great.
I always have had a great experience making shirts and other things there.
I worked with Sydney on a t-shirt design for an 8 yr old birthday boy and fully enjoyed the entire experience. She was very knowledgeable and helpful and we created a shirt that he absolutely loved. I highly recommend Big Frog for any custom job you may have. Outstanding customer service in a time where it seems that is lacking in a lot of places will keep me coming back. Thank you!
This was the second time they have done shirts for our Swim Teams Swim Meet. Both my kids were happy with their shirts both times!
This place is amazing. Mostly because of the customer service! The younger man that helped me was absolutely amazing! Will come back here often for all my shirt printing needs!
The communication with the team is amazing. Their pricing is more than fair and the quality is great.
Very helpful and friendly staff, excellent quality product, great prices. Definitely will work with Big Frog Reno again on other projects!
I want to preface this by saying I never write reviews, but my treatment here was so poor that I had to. Ive done business here multiple times but the most recent time was terrible. I ordered black sweaters with a graphic on them and when I went to pick them up they looked okay because the ones on the top of the pile were the best ones. Once I looked deeper into them I found that a majority of them were damaged and had big white stains across them. I tried to wash them and it made it worse. I brought them back to show them some months later (I know it had been a while but I didnt notice the extent of the damage till I got deeper in the pile as my customers bought more sweaters) and Troy the owner said there was nothing he could do and it wasnt their fault. He then proceeded to call me a liar, saying that I probably left them outside or in the car or intentionally sabotaged them myself. Why would I do that with my own merchandise? I was surprised by how unprofessional he was. When I got there to pick up my good for nothing sweaters, he then proceeded to physically threaten me by calling me a tough guy! I took the higher road and walked away without pursuing the matter further. Ive never been harassed by a business owner in such a way. I wouldnt suggest that anyone do business here. Custom Ink is much more professional and theres less chance of the business owner trying to fight you.
Competitive price and fast turnaround. Answered my questions and worked hard to make sure my expectations were met!
I’m getting all my products done with Big Frog of Reno. They respond to emails right away. Great customer service and prices. Keep up the great work!
The response was so quick and every single person I talked to, from the initial quote to pick up was so friendly. I did two t-shirts for my fiances birthday. They went together, but were different designs and finding a printer to do two different shirts so quickly and for the price was awesome!
Big Frog of Reno is awesome. Great customer service and great products!
We came in at the last minute for a surprise, fun, gift for an out of town relative. He was visiting Reno and leaving in just two days and we needed the shirt fast. You guys were awesome and professional (designed it quickly and with us standing right there looking over your shoulder) and did a great job designing the shirt to include a photo. Everyone loved it and we all got a good laugh out of it. Thank you so much for making this memory happen. Sometimes with family, its the little personal touches that can make a moment last forever!
Great quality! Amazing customer service they have a young lady Sidney and she was so full of energy and an absolute delight to work with. I definitely recommend this shop if you want great customer service, quick service and great results.
As usual, I ran out of time to get a sweatshirt for my Granddaughters rugby game. I went in on Thursday afternoon because I need it for the game on Saturday. Everyone in the store was more than helpful. The gentleman looked up the colors for the Humboldt State, and also found a rugby ball. They showed me different styles I could choose from. All the while, being extremely courteous and helpful.The sweatshirt was such a hit at the game the team wanted to know where I got it. When I explained it was custom made for me at Bid Frog, the team talked about getting them and selling them.Great job Bull Frog. Many thanks for all you did to make my Granddaughter and the Rugby Team proud.
Excellent work and very nice, patient, and professional to work with. Thank you!
The friendliest customer service in Reno! Great product, knowledgeable employees, and clean facility!
I was looking for a quick turnaround on a couple shirts and they where there and took care of what I needed. Thanks
Big frog is the business our school uses for all its merchandise. They are efficient, prompt and always get it right. Thanks for your great service!
They were very helpful when we came in,they took there time and helped us with customizing our shirts with us all over the place they took the time and patience till we found the right design,colors,wording,etc.. awesome staff!!! We were in there for a little while and my 2 year old son was getting a little ancy and they gave him some crayons and a coloring sheet. This experience was just all around awesome!! We will be coming back to you with all our custom shirts!! Thank you so much!! :)
Outstanding company to work with. Prompt replies to questions & emails. Orders ready when promised. Outstanding quality of artwork on clothing. Owner & staff are an asset to our local community. Couldnt be happier. Highly recommend.
Working with Big Frog for our big event was a dream! Their staff was so helpful and responsive right from the get-go. They came up with an incredible logo design and the various shirt choices were well-thought-out for our audience. The gals that worked the booth were friendly, helpful and efficient. We loved receiving the text message when our orders were ready.You wont go wrong by selecting Big Frog as your swag partner, or for any of your logowear needs. They are top notch!
The staff are very knowledgeable. Excellent customer service. Excellent product! Everyone was very friendly and helpful with what I needed. I would highly recommend Big Frog!!
Very professional and courteous.Thank you.
Bank Saloon hats came out great! Very comfortable and people wanted to purchase immediately. They even were done earlier than expected! Thank you Troy and the Big Frog Team!
They were super helpful and I was able to get my custom print the same day! I definitely would recommend them!
Second time going in and ordering. The crew is awesome! Positive, helpful, knowledgeable. Looking forward to receiving the second order!
The help provided at Big Frog was great! They are attentive and take their time to actually help you get what you want! Our shirts turned out awesome! We’ll definitely be going back for more!
Big Frog staff were helpful and courteous. They were thorough and efficient. I really like the way they communicated well to ensure the order was right the first time! Shirts came out amazing and the quality was great also. Thank you for making my first experience with Big Frog a platinum experience.
The entire process was SO FAST! Everyone was very friendly and knowledgeable. Always happy to support local businesses.
Of the several apparel companies I spoke with, Big Frog was by far the most readily responsive, with lowest setup and production costs. I was able to go through multiple design and product options with their staff there on the premises and complete my order with one visit. It was a very easy and satisfying experience doing business with them.
Great customer service, will work with you to design what you need. Good communication. Looking forward to receiving our order!
After calling around everywhere to see who would be able to put a vinyl print onto one piece of clothing I own, I finally found Big Frog (everywhere else had a 5-10 piece or more clothing limit!). They were knowledgeable right from the start, affordable, communicated well the entire time, and I will be using them again for my future print needs. I own a fitness and spray tanning business here in Reno and I will be selling apparel soon, these guys will be my go-to! Owner is fantastic and friendly, no complaints. Thanks Guys!
I had ordered a shirt online that said Bride on it. When it came in it was 4 sizes too big and the wedding was in two weeks. Since I didnt have time to reorder online I went to Big Frog and they were more than accommodating! They worked with me to find the right font and had the shirt done in 3 days!! Thank you Big Frog for saving me a ton of stress!!
Easy breezy customer service!
One the best experiences Ive had with a company! We were running behind picking up our order (sisters baby shower that morning) and needed our order that day because it was for my Dads birthday. I called and someone still answered (even after they were closed) and they kept the store open for another 20 minutes so we could come get our order! Also it was so easy to design our shirt. I emailed my idea, they designed it and sent an image back-it was exactly what we wanted. Seriously so impressed.
Excellent shopping experience!! They helped design the perfect shirt for a Christmas gift!Sales staff was very knowledgeable and friendly. Will definitely be shopping here again.
Big Frog is great. They gave us a good non-profit deal and handled our last minute order with no problems. The shirts looked great! I will use them again in the future.
It was an absolute pleasure working with Big Frog! Everyone on their staff was very helpful and knowledgeable. Love the work their graphic artist did re-modeling our logo to reflect our 25th Anniversary. Clothing was great quality, reasonably priced, and arrived in a jiffy. Highly recommend them for all your business branding needs!
Very satisfied with big frog being able to fill my order with a very short notice.
I LOVE absolutely everything about this company. Service, humor, product quality, friendliness, attentiveness, willingness to research if the answer is unknown, etc. TOP NOTCH!
I brought in a t-shirt that I had gotten on-line when I released my CD STILL HERE. I wanted to be a walking advertisement for the song for my dogs called Harry & Chicho so I wanted a scan block on it and the name of the song. One positive thing took place - the scan bar worked. I had a guy scan it at Home Depot and the video came up. However, two negative things took place. The first was their absolute lack of interest. I dont hold them accountable for that because you like what you like (I had asked the clerk to please listen to the song. She promised she would but she never did to my knowledge); the second was the quality of the words Harry & Chicho. The quality was bad and when I went back to discuss it (I didnt have time when I first picked up the finished product) I was told it was because of the font that was chosen and that it had been displayed on the screen and I had accepted it. I reminded the employee that SHE should have mentioned it as apparently she noticed the bad print quality I did not) but she had said nothing. Then she put the blame on me. I will never return.
They Have a lot of products to choose from. There staff is very friendly and very knowledge able. Printing comes out bright and beautiful every time.
You guys are awesome! I was in a crunch and needed three t-shirts made in less than two days and they turned out perfect!! Your communication was great when one size was unavailable in the color choice but we changed things up and they were still done in time. Thank you for being so prompt and speedy with the mock up design, I really appreciate it all!
Fast, quality service. Were able to do the near impossible print job and save the day for Christmas. Very friendly and capable. A franchise owned and operated by LOCAL folks.
Amazing!! Helped me out when I needed shirts the same day! The best customer service I have experienced in a long time. I cannot say enough good things about this business. Alicia is a great graphic designer and was able to modify my logo to stand out on a dark shirt within minutes. Any ideas I had she brought to life! Highly recommend this business to all those looking for great customer service and skilled professionals.
Our experience was superb, start to finish. Will answered all of questions in a timely manner. Your product is super! I would recommend your service to anyone.
These guys are great, I went in with a promotional free token to get 1 shirt made, and I was expecting to get pushed to the bottom of the list of priorities and didnt expect much for quality with something that was free. But I was shocked they handled my order right away, I was able to get it done on my hour lunch time. They did an excellent job on the shirt. The store is clean and inviting. If and when I need more custom shirts this will be the place I go to.
Big Frog made it easy to order the shirts I wanted for my youth football team and even designed the shirts for me based on what I told them I wanted. Makaylie took my ideas and within a couple days provided me with no less than 6 different designs that I could choose from! She even altered the design I chose to add an additional element at my request. There was a huge assortment of products that I could choose from. The finished product was perfect and the turnaround was incredibly quick compared to what Ive experienced at other similar companies around town. Thank you Big Frog ... Ill be back!
So far I have come to Big Frog with 2 orders that were either very rushed or very complicated. They handled both like champs and with amazing customer service. Will was so easy to work with. Highly recommend them for t-shirts and quilting prints.
This store is awesome. The designers always create exactly what I want in a timely manner. I have never been disappointed with any product that I have purchased there. Thank You Big Frog!
Very friendly staff and great turn around time. They’re easy to work with and the quality of their products and printing is outstanding. Definitely recommend and will continue to use their services!
Amazing experience! Talented staff, quick turnaround!
Great customer service and products!
Best company around! We had to make shirts and hats for our business and not only did they help us design the items and give feedback, but they didnt try to upsell us on anything. They were in constant communication and got everything done 2 days before the dead line. I cant wait to design with them in the future. Keep up the good work!
Super fast and friendly! I got my friend a t-shirt for his birthday with same-day design and production with his favorite phrase. So fast, Alicia was super helpful, and its a high quality shirt. My friend was BLOWN AWAY that we got him the shirt, but even more excited that its one of a kind. Best t-shirt company in town!
For weeks I had been searching for a place to make just a few customized shirts for my son’s graduation from Air Force BMT. Most online companies wanted a minimum of more than I needed; or they charged way more than I could afford; or they were going to take longer than I had. Just when I had given up hope (literally only days to spare), I found Big Frog Custom T-shirts. They were super friendly and helped me to create amazing shirts; and had them ready within 48 hours (only because it was a weekend). I honestly didn’t know they existed, but now I’ll be using them for all my printing needs! So excited to support this wonderful business!
They’re wonderful in there! I had a lot of questions and changes and the girl that helped me was so patient and had great ideas! I’ll definitely use them again. And they have glitter!!!
Big Frog Custom T-Shirts did an amazing job the shirt turned out absolutely perfect. I definitely recommend going to them I myself will be going back to them. Absolutely Amazing.
Ireland on profit in big frog did a great job on our shirts! They were able to do a quick order, the product looks great and there were no set up fees. We also like that they are a local company
They are awesome. Everyone was very helpful!They helped with the design. I like the set up in the front where customers can come in and look at the design with the designer.They were understanding and helped, even though I made the mistake.The print was excellent, and better than expected!
Very helpful and friendly staff!Quality final product.I wouldnt hesitate to order from them again.
They have lots to choose from, very friendly and fast at getting orders out.
Just wanted to update my review to say - Big Frog is still my go-to for shirt printing. I use them a couple times a year at least and I am always happy!Quality shirts, reasonable prices, and AMAZING customer service. Seriously, I couldnt have walked away any happier.
Nice people, great product and very reasonable price. What more can you want. I’ll use them again.
Many thanks to Bull Frog Custom T-Shirts, and specifically Chloe. My Ken t-shirt turned out amazing and I got so many compliments on the Zombie Crawl. Couldnt have done it without the help of Chloe and Bull Frog. Thank you!
Finding out about your business was a great pleasure. We were greeted by very helpful staff and they took great care of us and appreciated our business. Our custom t-shirts look awesome!!!
Lots of variety :) several shirt styles and colors were available, and an almost unlimited number of colors and font styles to choose from! One of the associates greeted me when I came in and worked with me to design the perfect shirts for my occasion. I was able to pick my order up in less than a week! Awesome.
I recently had a sweatshirt and t-shirt customized for my husband and I for Christmas! Customer service was excellent and we love how they turned out!
Big frog did a fantastic print job for me that was designed, printed and delivered within 2 days! Troy and his amazing team can take your idea and make it a reality!
I wanted something special for my grand daughter, and a special T-shirt came to mind at the last minute. I had seen Big Bull Frog many times, shopping in the area, and decided to drop in. Anthony approached me immediately, made me feel cared for, and got right on his computer. With his help, and my ideas, we came up with the perfect gift! The pricing is reasonable, and I had the shirt the next day!If your looking for something special, check them out, I will.
These guys rule!!!!!! I showed up and the door was locked, they had just closed. They opened up and took my order plus the order was easy and fast. Super convenient if you need to do a few shirts or a lot of them. Big Frog will take care of you
These guys did a great job. We had to order 60 shirts in a relatively short timeline. Plus the printing process was more extensive than normal. They delivered on time and budget. We actually got such great feedback we ended up having to order more.
Great service. Friendly and helpful. Enthusiastic. Very good at design and fast! Anthony made great suggestions and really listened to me about what I wanted. I am very pleased.
Big Frog is great! The staff is very nice and they produce amazing work. Technology has come a long way with the t-shirt making process and I was amazed when I was shown by the staff the different types of printing options that they have. More importantly there were no set up fees, no charges for artwork, and no minimum quantity of shirts required.
Everyone was super knowledgeable and very helpful. My product came out exactly the way picture it. thank you so much will definitely be back!!
The service was fast and affordable. Anthony was most helpful in assisting in the layout of my shirt. The whole process was very professional and enjoyable. My wife loved her shirt. Thanks.
Best customer service. These guys went out of their way to make sure I was happy with the finished product. Its really appreciated getting good service like that.
Tony and his staff went out of their way to ensure we had shirts for our Comedy event for a Toys for Tots fundraiser- Thank you so much for all your hard work and for making our event stand out!
Excellent customer service. Love our shirts. We re-order the same style and quantity every year. They do a great job. ~Samaara, Tahoe Floats SUP Yoga Teacher Training
Great experience. Fun too. Highly recommend.
Ordered 120 custom shirts, they made a serious sizing/spacing issue on all 120 shirts.They refused to remedy the situation, and all shirts went to waste. Im sure they have the capabilities of doing a good job, their customer service was just horrendous. Use another option if available
Ordered a single custom shirt for part of a festival outfit, and it was available the next day. The shirt cost way less than most of the other shirts and items Ive purchased through other sites. Also, the design team was extremely helpful and had great ideas. Ill definitely use this business again.
Staff were polite, competent, and timely. Our son loved the t-shirt.
Great quality shirts with incredibly fast turnaround! I look forward to using Big Frog again and would recommend them to anyone.
The customer service was horrible. They screwed up the size of the shirts and then charge to fix their mistake. We wash the shirts on delicate in cold water and half of the ink washed out in the shirt looked 10 years old. They used to be a lot better but me where they have gone downhill dramatically. Triple check all your order information with the staff to make sure they do not screw up your order.
Its always nice when custom work is performed within and even exceeds your expectations. Thats exactly what the crew at Reno Big Frog knocked out regarding my one of a kind meme designed T.. Thank you Shannon, I will return with other work.
I went in with a sketch of what I envisioned and Anthony was on task immediately. Since we didnt come up with the art quickly we agreed to continue on line . I sent the art to Anthony and he checked out copyright issues so we could proceed . With a little back and forth dialog, including design changes, the design was set, pricing established, and delivery date.The experience was smooth, professional, timely and cost effective; the product is high quality and attractive. Ill be back!