Always a good experience going to the adult toy store! So many great gadgets to buy and the associates are always professional.

Amazing service at this store!! I’ve been with Sprint 20+ years, and I was a bit nervous about any changes with T-Mobile, but Manny (store manager) took the time to go over my bill, plan, phones, options... and thoroughly explained everything clearly (so clearly that I, who am very tech challenged, easily understood!) and did so with patience and respect. I couldn’t be more grateful. Kevin was also very helpful- you truly can’t ask for better service- or people- than the employees at this location!

This young man was so knowledgeable it is amazing. Again!

Ben and Jose were amazing and helped me through and transition. I totally recamend T-MoblilI

The crew here is awesome. So helpful!!Thanks for the help!The purple haired monster...

Kevin was super helpful and knowledgeable about not only my new phone but also helped answer questions about my bill clearly and concisely. Best experience I’ve had T-Mobile so far. Would definitely recommend stopping at this store on Plumb Ln!

We went to TMobile for new phones and Makayla helped us find two new phones, accessories, and helped us in such a quick manor. The service was great!!!

Team is awesome they know what they are doing plus they saved me a ton of money by switching all my lines from Verizon to T-Mobile. Makala gave me the best customer service experience.

Needed to return the iPhone xr back cuase I got better phone then and they told me to drop it off any usps mail box parcel but it needed to get shipped back to ups idk what to do

Kevin and Makala were amazing helpers. Come see them for sure.

Kevin was really great on costumer service very helpful!!

Worst experience with a phone company ever. I asked the sales representative to sell me a phone that I would not have to finance. I ended up buying a pixel and two iPhone SE that were on promotion. He ensured me that I payed for everything. Then when I go without service half of the day for two months, I decide to switch carriers. When I call to cancel, I find out the salesman lied to me, and the phones were financed, and I only purchased half the value of the phones, and now owe the other half. I spent $1200 when I walked in, so figured I payed for all 3 phones, as he ensured me. Just another scam and company filled with liars. I called customer care, and they said go back to the store, because they couldnt help me. Neither could the store. So Im out $800 for the two phones.

Carlos was extremely helpful, kind, and knowledgeable. He set my husband up with a new phone, and account with T-Mobile. He also installed screen protectors on both our phones as a courtesy. He answered endless questions, and was so cool about it. Thanks so much!

I had a bad experience at a competitor and they looked at policy and receipts and ensured I obtained my return for the phone I turned in and offered me the 3 line senior plan and a new Samsung S10e and a substantially lower cost than what I was paying for a one line plan. They also explained how the phone worked and how to attach it to my home wifi. They went way out of there way to take care of me. I will go back anytime.

I was treated really bad and profiled by this store and the company it self Do not use there services period they do not care about there customers at all they lie to u profile u and dont about any one but them selves this company and its stores the service does not work in reno period if it does it hangs on on me 5 times in 30mins or less every day this is unprofessional the company has refused to do any thing there for I am going to see to it personally that the U.S. Equal Employment Opportunity Commission is notified how miss use of power against customers and dont get to help people I will be filing discrimintation against the store and the company it self if my issue is not resolved by the end of this month i want the account termed no cost nothing owed other wise I am going to teh Federal government and Im going to make sure this is taken care off regardless do not use this serviceUsefulFunnyCool

Amazing service

The staff here is awesome. I came in and didnt have a long wait. Thomas was so patient and helpful. I will come here for all my upgrades!

The employees are extremely helpful and helped me get a phone line set up for my dad!

This is the WORST T-Mobile store I have ever been in. First Alejandra signed me up for a phone they didnt have in stock. Said it would be 15 minutes to go to another store to get it. She took my old phone as trade in the mean time. An hour and a half later the new phone finally arrives. I had left and came back to the store 3 separate times. When confronted about the time wait, Washington(manager) blames Alejandra and will not take any responsibility for my lost time. Says he was doing us a favor by going to another store to get me a phone. No. He just wanted to get the commission for his store instead of the other store. Then Washington has the audacity to start arguing with my wife when she speaks up. Chis(employee) stood behind Washington and snickered when I asked for some sort of credit for all my lost time dealing with their highly unprofessional staff. They declined. When I asked to see the store manager they said he was in a meeting in the back and couldnt be disturbed. Really! How convenient. There is no more appropriate word to describe this store than ghetto. Staff on their phones, dancing around, and acting like its a high school party and not a place of business. No one knows what their doing or has knowledge of their product. I left with my old phone. I have been a T-Mobile customer for more than seven years and I have never been treated like this. I will notify corporate of my experience.

I dont even live Here. i went in to pay my bill and walked out with 2 new phones and another line. these guys were friendly, knowledgeable and omg can they sell. lol i wish this was my home town store cause they were awesome!

This store us the worst Ive been too (customer service wise) the manager Kalie or Kylie was very rude and would talk over me. I was there to get a warranty replacement phone which was sent there. She looked at my phone and I explained that the screen wasnt working and she said no she wont do it even tho everything was set for me to pick it up and be on my way. She made s big deal and did not replace it. She did say she could send me a replacement to my home, but she would not do it there.

I called for help to ask for assistance. The gentleman helping me gave me the perception that I was taking too much of his time on the phone. I realize employees get busy and pleasing the public is not always easy but this Tmobile rep needs more training in how to work with customers. I do not feel like I was helped and all my questions answered. I was made to feel I was wasting the employees time. He will cost them business if his attitude remains the same.

Had an awesome experience here getting a pre paid sim. Tom was excellent, and answered all my questions thoroughly

I came in with a waterlogged phone and a broken knee from an outdoor accident and explained that I live in another state and just needed a replacement phone because I couldnt wait for mine to dry. Alejandra kept trying to upsell me an extra line or tablet despite my telling her several times that I didnt need anything extra. She finally gave me a phone but didnt know how to transfer data from my account and acted surprised when I asked her if I could put my old memory card in the new phone. She brought out a tablet, telling me it was free so she would go ahead and set it up. After almost 30 minutes of set-up, she announced my total for the tablet was $50 with sales tax and activation. I told her to forget it, but she waived the activation fee and I was in such a hurry to leave, I went with it. She didnt tell me I needed to input a code online to get a rebate for the tablet, and she also added insurance and data without my consent. It took me five phone calls to get the excess billing refunded. They took advantage of me knowing I had an emergency. It was extremely unethical.

Karla and the Triple T rock! Go see them for great deal and a Great customer experience.

Unprofessional. We switched to Sprint so were told to return to closest store to turn in phone (Went to store on Plumb.) Two workers said nothing they can do; cant take back phone after you cancel service. Went in next day with the letter from Sprint telling us to bring phone in. This time management was there. In front of worker he went through the process of taking back phone and finalizing closing out our account. Little was said, no apologies, no questions regarding why we switched. Manager was fairly professional but this experience tarnished whether or not we will ever return to T Moble.

AMAZING SERVICE, A VERY RARE EXPERIENCE NOW DAYS!! THIS LOCATION IS THE BEST,!!

3 times I have been to this place and every time I wonder why I go back. They are borderline rude and clearly inconvenienced when they actually have to do their job. You will get far better customer service by calling the 800 number or going to the Sparks/Spanish Springs store.

I explained my situation and he understood. He made the visit quick and easy.

Visited to switch my parents over from AT&T, great service and very patient employees. Only reason I didnt give them five stars is there was some confusion regarding pricing, but they claifified it for us well.

Clean store and friendly staff.

Nothing but scrubs here. Have been to this store several times within a month due to them selling us new phones (which ended up being used broken up phones) at full retail price. Going on my 3rd iPhone 7plus in one month due to these idiots error. Not to mention there is a girl working here who, every time we come in, shes either treating other customers horrible or us. Shes made horribly rude gestures and remarks making customers upset in a sorry attempt to flame. She is clearly too lazy and incompetent to even work a simple retail job. Shes already a very ugly person to start with, her having an ugly attitude just makes her that much more ugly. To be honest. Also believe most of the employees if you will are illegals here taking their job for granted. If they are even old enough to work I mean the mentality level in that store is that of a 14 year old. They constantly act like they are on the rag and do not even want to make a phone sale. Ghetto ghetto ghetto. Just like the hood rat people that work here. Go to any other one but this one.

Me and my wife had a really bad experience buying phones from this particular store. They blatantly lied to us about our monthly bill. They told us our monthly phone bill would be $122, but instead it turned out to be $172 per month instead. We have always had horrible service and customer support has been terrible.

My phone works great. The service is Professional and little D Is AWESOME.

This is the worst ever t-mobile Ive ever been, the lady kept on telling us that why are u going to spend more on a plan and we wanted change the plan, thats all we asked for and kept on questioning us. All in all at last she said she wasnt going to change the plan she was such a b

Came in to pay my 12th monthly payment so I can get a new phone without doing a downpayment. A representative told me last month i can do it but no today they said they cant do it. False Advertising! Rude customer service. Ill take my business elsewhere. Disgusting is an understatement. 0 stars if i could put it.

Just went to buy a nano sim card, as my microsim didnt fit. He could of sold me a 20$ sim card and been done which I completely expected, but what I got was:Nah bro, I have a cutter here, let me turn that into a nano sim real quick and save you some cashAwesome.

Always a good experience here

Like the HTC One phone, I wanted to like this store. I would have rated it excellent, but but cant.Everyone in the store was very helpful. However, as I was buying my HTC One, I was very concerned about the battery life since it doesnt have a removable battery. I asked twice about the return policy should I not like my new phones performance; one time I was told there was a 30 day return policy and the second time 14 days. I should have known there was a problem at that point.I still dont know which it is (I assume the 14 days), but neither of the sales reps told me about the $50 restocking fee -- EVEN IF YOUR PHONE IS BROKEN! Im not kidding you; theres a $50 restocking fee to return a BROKEN PHONE!.Now to be fair, the manager CAN waive that fee, but he doesnt have to. I found out about when I took the phone to the Meadowood Mall location and was told about the fee when I went to exchange the phone (and was told in no uncertain terms that they wouldnt waive the $50). Only by calling the Plumb St. store did I find out that they COULD (and in this case, would) waive the fee.Even though they waived the fee, this should have been mentioned when I asked about returning the phone. To NOT mention it when a customer asks about the return policy is nothing short of dishonest. Its left a very sour taste in my mouth. If I didnt want a GSM phone, I would cancel my service and go to Sprint -- the only other carrier whose service is decent near my home.BUYER BEWARE!

Its all fun and games to the employees that work there . .. Until they piss off a customer. Free tablets So Misleading!! IF I need face to face customer service, I wont go back to this store.

Not the best tmobile but not the worst lots of bodies but they get paid to just stand around and chat with each other not intrested in sales/commission or helping ppl so .....

Store clean and well lit, Customer Service could be improved a little

Awesome service

Most of the employees are kinda rude and make it feel like your not welcomed

A very friendly staff, helped me get the new phone I wanted out the door in like thirty minutes. Thanks! 👍🏽

Helpful employees and great location.

Try to get more money from me then what it cost.

The sales rep was extremely rude will never go back to that store again..

Y o u guys suck you dont help

Very rude service at this store. I went with a colleague and the guy there wouldnt give a list of prices, and he insisted that I should include my friends phone line in my contract.

Triple T was a great help.

Well, whenever I go everyone is very nice to me, they explain everything to me very well if I have a question

The attention of T Mobile is very bad, so Donal Trom must win so that people like these leave this country

Excellent....

Terrible service they answer the questions halfway I did not like at all the treatment they gave me

Its great

Excellent service !!