Had to get a completely new transmission on my 2006 Lexus, they were done with the transmission exactly when they said, but couldnt get the car back to me right away due to an issue with the computer. While it was getting reprogrammed they kept me up to date and answered all my phone calls and questions immediately, making it very easy for me to plan around not having a car for a little bit longer.

These guys are seriously super great. I was in a pinch on my way up through Reno and they truly went the extra mile to diagnose my transmission needs.When it comes to auto repairs it’s always hit and miss, either the place is good but the workers are mean or the place sucks and everyone is too nice about it. Everyone here was incredibly friendly and more importantly knew exactly what to do to diagnose my transmission issue.I never leave reviews but I had to at a place this great.

2011Subaru Outback: Continuously Variable TransmissionMy transmission appeared to have major failure (just past extended warranty mileage) while on road trip. Contacted transmission shops between California & Nevada. After speaking with a number of transmission shops & dealerships, General Transmission seemed to be the most knowledgeable outfit Id spoken with.They were very responsive & provided rapid service on major repairs that corresponded to the vehicles warning codes (torque converter & valve body issues). Car has been running smooth since repairs & the work may have resolved a strange power drop issue Ive always had when coming to a stop.Highly recommend.

These guys are great to deal with. Totally recommend them. Took my truck in when it was having issues with the 4 wheel drive, they inspected it and found nothing wrong, and not only didnt charge me, but the problem was solved, so it must have been something, but maybe a loose connection that got snugged up while they were checking it out.

Transmission rebuild for sierra 1500. Very kind to deal with, work finished before estimated date for a very reasonable price. Will comeback for future service needs.

From the moment I called general transmission they did everything in their power to help me immediately. I was stuck in nevada trying to get back to Texas with a blown transmission. They were so caring and kind and went above and beyond to help me and my situation out. Forever grateful to the owner Pete.

Can I just say WOW! I don’t think I’ve ever spoke with an auto shop that has been so kind and patient. Amazing customer service!!!! I don’t know much about cars and they took the time to explain the best way to fix my car, the most cost effective way, etc. Not only did they fix what was wrong but they also checked everything else out so when I picked my car up it was up to date and good to go! They truly have the customers best interest in mind and did the job “with love”. I will absolutely be taking my business there again, support this business you will NOT be disappointed! Thank you so much!

Great service! Great job!! Ive used them before and will continue to do so! Thanks

Did a great job rebuilding my Expedition transmission.

Great business, they got me in for service faster than expected. Other shops in the Reno area said I would have to leave my vehicle for a week. I’ll put my stamp of approval on these guys. Thanks G.T.!

Most honest genuine people Ive come across. The staff is extremely polite and charismatic. Ill be coming here for any future concerns.

Thank you to Richard and the crew at GT for going above and beyond! A full diagnostic just to find out that my transmission wasnt the issue. Appreciate your help, youve earned a future customer!

Awesome staff and great quality of work. Highly recommended 👍

General Transmission replaced the transmission on our 2004 GMC Envoy a month ago. We are so pleased with the service received. The cost was right in line with the estimate, which was thoroughly explained by Ricky. From the first time we drove it after the new transmission was installed it has run perfectly. Great customer service and work.

Friendly, patient, and timely! I had quite a few questions before bringing my car in and Ricky answered them quickly and even responded to my email over the weekend, which I did not expect, but appreciated! I was not able to shift out of park and they diagnosed it and fixed it in a very timely manner which I appreciated! Thank you!

Richard made me feel relaxed and explained everything that needed to be done in details. I recommend General Transmission for any transmission work.

Excelente. Richard got us back on the road in no time!

Quality work quality people

I had to fully replace my transmission and they were able to get the work done quickly and efficiently and even gave me plenty of payment options. I will recommend to others!

Pete was very professional and helpful.repair was timely would recommend to anyone who needs transmission work.locally owned . remember to shop local.

For being short staffed, my car was done within a week.

Absolutely amazing service. Ricky helped me get my car back in no time. Got into the shop today and my car was fixed within an hour. If you need ANYTHING done to your car, bring it here because the service is quality and the employees are amazing!! (Ask for Ricky)

Great place to go for transmission repairs. Ricky was straight forward and gave me information fast and made sure my repairs we done as quickly as possible. He gave me a great deal no on else in town could come close to match! I would not recommend anyone else if you need transmission repairs.

Great staff and they get the job done right!

He went above and beyond to make sure my car was properly fixed the right way. When in need Bob made sure I could use a company rental to get around for my work week & seemed like he really cared about my needs. Im really big in customer service and just for his patience and friendly attitude I would be back no doubt.

Best place to get your automobile fixed

This place is pure quality. The highest level of customer service. Richard Matoza is a class act and as professional as they come. Great communication, hard working and transparent. Top notch service man.

Had my Audi serviced for transmission fluid and filter change a few days and so far so good on my transmission. I wasnt sure if they did the proper procedure per Audi specs but everything seems good so far. They did charge me more than what was originally quoted but OEM trans fluid is kind of expensive.

They got me in very fast. Next day actually and had it done in a week. Very responsive and professional about everything. I suggest taking your tuck or car here.

Its not easy traveling across country with kids and a dog, even tougher when your transfer case takes a dump. The crew down at General transmission was the best outfit I’ve ever had work on my truck. The absolute best customer service I’ve ever experienced in the mechanic world! They stopped at nothing to get me back on the road, as quick as possible. Even going above and beyond of anything I expected. I highly recommend going there with any of your transmission needs. Truly amazed and great full!!!!

We had our transmission rebuilt here. The staff was highly professional and made us feel right at home. The price was affordable and they took good care of us. I highly recommend this place.

Peter was super helpful and was flexible with scheduling.

I took my older Ford diesel to General Transmission and they did a great job. They did a complete rebuild with some upgrades and my truck is much more enjoyable now. The people are knowledgeable, nice and had good referrals for other work Im having done to the truck.I will definitely use this shop again if I need drive-train work done.

Very professional and stand up service.

My wife dropped off her 2015 Scion tC after hours for a transmission service. Her car was not shifting like it used to. She got a call asking if we wanted a diagnostic. Not only were they honest they where friendly. No codes and after two test drives they determined just the service improved the vehicles shifting. The original estimate was a bit higher than what they actally charged us and we were happy about that. We will absolutely be bringing our other vehicles!

First of this place is amazing. Last Thursday, I called into the shop because I thought my transmission was going out. Ricky and the team instantly took my car in. They were amazing, super friendly and nice. Ricky and the team really took care of me and my car making sure it was 100% perfect when I got it back.. I got my car back yesterday and it runs like it is brand new off the lot.. Thank you so much Ricky and team. I highly recommend this shop to anyone and everyone!!!!!

The best customer service!

General Transmission has rescued me so many times. They are the best and really know what they are doing.

My wife and I drove out to Sparks NV from Vacaville CA to look at a car to potentially buy. We took her car, and it drove amazingly, until we got to our destination. It broke down with transmission issues. We were snake to get it towed General Transmission to have then look at it. As much as I wanted to give them their business they were unfortunately unable to work on our car. When he reached out to me to let me know this, he already had a back up plan. He had it towed to the Dodge dealership and when I offered to pay for it he said “I just want to get your car on the road, so it’s okay”. Amazing customer service, wish they were able to be the ones to work on our car. Thank you Richard for all the help!! Awesome.

The High Reviews definitely lived up to the expectation! All of the staff are extremely friendly and knowledgeable. Discussed repair options on my 4r100 with Rich and Ricky (both stand up guys who tell you the truth) and they were able to get it done before the end of the week without a prior appointment date!!! Truck shifts quickly and firmly now just in time for us to move to the area. Will recommend to friends and family for sure!

I have emailed them twice and they didnt bother responding.Things are changing. I was contacted by Ricky Ross of General Transmission and he was horrified. Apparently my mail was going into their spam filter and they were not seeing it.We have since communicated and General is putting a transmission in my Jeep. The service, once we hooked up has been superb.I look forward to getting my Jeep back.Revision to my revision. They had the Jeep ready in just a couple days and it runs great. I just wish they worked on other things...like fixing my fence. 😁

General transmission rebuilt the transmission in my 01 Excursion last month. They did a great job with the upgrade. They are extremely friendly, explain everything they’re doing in detail, and they are meticulous and make sure that everything is working perfectly. They stand behind their work.

Very friendly, professional staff. Richard explained exactly what was wrong with my car and gave me options oh how to fix it. Most importantly, they were very honest, which is hard to find these days. Highly recommended!

Truly making customers happy. They really went out of their way to make sure I was pleased. Thank You. I would definitely go see Richard and Rick if you have a transmission problem. Fixed what I needed and went above and beyond compared to other shops I have had the misfortune to visit.

My boyfriend and I saw the great reviews this place had and decided to try them to fix our jeep. Rich was a great help right away. He gave us a straightfoward diagnosis, and got us in within the next couple days. We are very pleased with our experience with General Transmisson and their crew. Everyone is friendly and professional. Glad they could help us, its always refreshing to find a good HONEST business. Definitely using them for any of our mechanical needs in the future.

Based on the reviews here and other places, i opted for the Yelp quote option from this place for my 2007 Honda Element with a broken manual transmission with 62K miles. Upon receiving the quote from Peter A., and conducting additional research on this shop over the course of months, I saved money to pay for the repair, and then contacted General Transmission and spoke with Jennifer. They were willing to honor the quote i received earlier in the year and they towed the vehicle to their shop from Carson City free of charge despite having full AAA coverage. Jennifer and Richard (service manager) kept in contact with me and informed me of various issues they encountered when they did a tear down and waited for some parts from Honda and other vendors to get this Element back on the road. Anyway, after a couple of issues, the Element was put correctly back together and I was able to pick up the Element from the shop. When I picked it up, the Element was washed and semi-detailed and you could not tell without a discerning eye that the car was disassembled to some degree. All and all, a very pleasant experience with kudos to Jennifer and Richard as being truly outstanding General Transmission employees.Since receiving the Element, the car has shifted liked a dream and there were/are zero problems with the vehicle. I am very happy with my decision to have Peter and his team fix the Honda Element and I am glad to be able to give my business to a local shop with ties to the community. I wish Peter and his team the best. If I ever have any other transmission problems with any of my vehicles, I will not hesitate to work with Peter again. Nor will I have any problems referring friends and family to Peter for business. Finally, if this vehicle surprisingly ever has problems with the transmission due to the work that was done, there is no doubt that Peter and his team will work to make it right during the warranty period.

This place and this crew are amazing! They got my transmission fixed faster than quoted. Amazing customer service when you call in for updates. This is the type of place I would feel comfortable sending my daughter in to get her car fixed (in 14 years), with the confidence that they will not add in frivolous charges, and do exactly what is required to get the job done. Thank you to Pete and his Crew for everything!

Great customer service, came in on a Saturday for a check engine, explained to me my car needed engine repair not transmission. He still searched my code and gave me peace of mind and a referral. I was so happy Ricky as busy as he was I had my transmission serviced while I was in. Richard and Ricky worked so hard to get my Audi serviced. If i could rate a ten I would but five i the highest I could rate. Ricky went above and beyond for me!

Pete and his team are awesome! I needed a new transmission for my sons Yukon and I needed it fast. Pete was able to get us in, get the job done right and for the best price I could find. Quality work and a great experience. I highly recommend General Transmission!!

These guys are truly amazing! I highly recommend this shop for your transmission needs. They are honest and willing to work with you. Thanks guys!

These guys were amazing. Firat of all, they fit me in on a busy day while I was road tripping through the area. Then, after spending half and hour driving my van around, they didnt find any issues with the transmission and DIDNT CHARGE ME for the time they spent diagnosing. Honest and hard-working, if Im ever in the area again with car troubles Ill be visiting them!

These guys are awesome! Saved me a bunch of money when other companies quoted much higher. They were very helpful and went above and beyond. Highly recommend!

In January 2020, I had General Transmission of a Reno service my 10 year old suv transmission. After they completed the work, I then gave the vehicle to my daughter who lives in San Francisco. She drove it for about two months when the transmission failed due to lack of fluid. A local SF transmission shop could only find a slow leak from what they suggested was a non-tightened drain plug. I notified General Transmission of the situation and after their very brief review, assumed complete responsibility and proceeded to remedy the problem. They not only retrieved the vehicle from SF to their Reno shop, but ordered a new transmission replacement. Their commitment to this customers’ problem was outstanding and a testament to their excellent work warranty program. Thank you for standing behind your work and repairing my daughter’s first-owned car.

It was Saturday, and were going through Reno on the homeward bound leg of our vacation when the truck told me that something was wrong with the transmission. I went online and found General Transmission and was actually able to get on their website and explain my predicament as well as request an appointment. Even though they were closed, I soon received an email saying to come by early Monday morning. This friendly and efficient crew had a transmission built, installed, and us on the road again by the end of the week. Thanks Guys!

Great Customer Service! My 2012 Subaru Outback broke down while I was traveling in Lake Tahoe and need the valve body and torque converter replaced. General Transmission stepped up and got my car done in record time so I could keep going with my vacation and get to my next destination on time. I talked to several of their staff and they all seemed like dedicated and hardworking folk. Thanks so much for everything!

Great service! My truck feels great. I would recommend to friends and family. Ricky did a great job!

General Transmission Repair did such a good job on my truck. The guy Richard that I spoke with was very professional and honest. He was very knowledgeable and informative about transmissions and helped get my transmission financed. The staff was friendly and polite. These guys font know it but that truck has been in my family for 14 years. They have not only saved a truck but a precious piece of my past as well. I recommend to everyone to go into this shop for repairs on transmissions. My truck now preforms like it did when I was younger. Thanks Generals Transmission! You guys are amazing!

Great place! I brought my truck in needing a transfer case rebuild and they took me right in.while my truck was in the shop they noticed a transmission cooler line was leaking, they were able to repair the one I had with new fittings saving me money on buying a whole new one.The work was done very quickly, and a lot cheaper than other shops I called.I would recommend this place to anyone.

Exceeded my expectations not only did they charge what they quoted they also finished when they said. Crushed the price quote from the dealership by 1/2 by the way the dealership had replaced 2 others. My truck is running better and sounding better than ever. Thank you guys for your professionalism and good work.

The guys at general transmission are amazing I really appreciate the help it took a day for the transmission to get there and then the install was quick it was no more then a day so I was extremely happy and pleased with their work I did use their finance option and that worked out really well so thanks again to all the employees at general transmission with all the stuff i am going through at this time these guys really made my day positive thanks again and I highly Recommend general transmission.

These guys are AMAZING! Im from Texas and broke down here and they took care of me, got me on the road safely and securely. Ricky and Richard provide top notch customer service! I certainly recommend this shop.

Richard, Ricky and Jim were all super helpful in figuring out what was wrong with my car. I have a Camaro that is my baby so I would not trust it with just anyone and when it started making a horrible grinding noise I thought it was the clutch. Turns out it had nothing to do with the clutch or transmission so they figured out what it was and told me exactly how to fix it. They are awesome!

Amazing customer service!! We told them that we had a leak after our transmission was replaced. After looking at it they said that they could fix it but it would be a 2-3 hour wait. We expressed our urgency as we had to leave town. They started working on it right away and got it done in 30 minutes. Really kind people 👍🏼

Came in for a trans fluid change and expected to be waiting a while. Ricky was working the front desk and offered to get me an Uber so I could relax at Starbucks but I was alright with waiting. Not only did they take half the time I thought they would but they charged me less than half another place quoted. Then when I realized I forgot to get my transfer case serviced Ricky (as busy as he was ordering parts, answering phones, talking to me) found an employee to do it. I 100% will be going back. One of the most trustworthy shops I been to.

BEST PLACE IN RENO,NV TO GET YOUR TRANSMISSION FIXED OR REBUILT!!! GUYS HERE ARE AWESOME & DO FANTASTIC WORK. I WONT GO NO WHERE ELSE FOR MY TRUCKS TRANSMISSION REPAIRS BUT HERE!!!! THANKS RICHARD YOU GUYS DO A FANTASTIC JOB

General put a new transmission in my 09 Ram 2500 the 2nd truck they did for me this year. Always quality work & friendly service!

Absolute best Transmission folks in Reno and for that matter, Northern Nevada, Pete and crew truly prides themselves with doing the job right the first time. I live 60 miles away and Pete worked a way to pick-up my vehicle on a weekend, provide perfect, above and beyond repairs with the goal of customer service that is second to none. Being a mechanic myself I truly appreciate their quality work, and knowledge of a very difficult business to run day in and out.

After reading reviews from a number of local Reno/Sparks transmission shops I decided on General Transmission. All the good reviews seemed unreal. I am a retired ASE Master technician with reservations as to who works on my vehicles. I now know why all these people are so happy with their transmission repair. My 95 F-250 with 200,000 miles needed a transmission overhaul. A big Thank You to Pete and Richard. They allowed me to speak with the transmission builder and although as a mechanic I was never involved in transmission repair or rebuilding in my conversation with him he was very knowledgeable. They had the transmission completed in a very reasonable amount of time (5 work days) especially if you consider their work load. They returned my truck clean and in perfect running order. I would refer anyone I know to take their vehicle to General Transmission for transmission service and repair.

Decent guys, transmission works great. Their communication skills are a bit off as far as estimates and time frames.Edit : I am changing my rating to five stars due to the owner reaching out to me, this is so rare, as I did not contact them to complain in any way, they contacted me as a follow up and wanted honest feedback . So impressive, my faith in good honest businesses has been restored.

Absolutely top notch. Richard is amazing, he did a hell of a job on the transmission for my 94 Ford Explorer, and even threw in a warranty. When I brought it back for a minor check-up he noticed some minor oil leaks and fixed em at no charge. Amazing service and good quality. Ill absolutely be coming back.

Friendly people, great shop, $300 less than any other quote I got.

Excellent service ! The owner is great and very helpful and honest. Daniel is by far the best mechanic! There are a lot of mechanic shops that are not honest and dont know what they are doing, Daniel knows what he is doing, honest and will have your car running like if it was brand new !

Great customer service. They gave me a free quote without pressuring me into replacing the transmission. I didnt have any work done, so I cant speak to their technical ability.

Honest and knowledgeable guys. I wont take my truck anywhere else! Truck shifts incredibly smooth now. Fast work at a great price, plus they can tow your vehicle!

We live in an RV and travel the country... Weve taken our Jeep to a number of service shops across the country and this was by far our best experience. The staff is friendly, knowledgeable, honest and really care about their customers. We knew something was up with the transmission as it was not running well and we bought it used so we were unsure of the problem. We took it in thinking it was in need of new fluid and were told that the transmission needed to be rebuilt. They knew we were without a car and offered to let us borrow their car, and when we declined they offered to drive us to get a rental car. We were updated on the progress of the five days of part ordering and work and they were done on time as promised. The work cost what we were quoted and we were asked to bring the Jeep back after we drove it for a couple weeks to have everything checked out. We highly recommend General Transmission!

This guys are the best in town and they give you good advice. I would definitely recommend my friends and family to go here for problems with transmission. This guys Rock!!!

Excellent and prompt service... Would highly recommend them.

Great knowledgeable staff. Easy communication techs were very easy to talk to along with the service writer. Showed amazing interest in the automotive aspect of the work on my car and it was a very refreshing experience for a shop. Thanks guys at General Trans!

These guys have the best customer service Ive ever worked with in any business. They really go above and beyond. They rescued me from a difficult situation. They will take good care of your vehicle and you! They have earned a loyal customer for life! Thanks again General Transmission!!

I have a F350 Ford Truck that the transmission over heated. Richard@ General Transmission really took care of my problem with the transmission and a problem with the engine. Because of his excellent work we made it back to North Carolina, over 2500 miles with no problems. Richard promised me that he would have me back on the road by Wednesday and he did. Thanks again Richard.

My sons car was flooded and needed a new transmission. Working with the Subaru dealer the insurance claim was denied. Pete did a thorough inspection and was able to provide proof to our insurance company. He also located and installed a new transmission- his service is outstanding!Sheila

Had to take my car in to get a strange underneath noise looked at, and couldnt have been happier with the service I received! Jim was friendly and efficient -- I spent less than an hour there. I would definitely recommend these guys to anyone with car trouble!

I brought my Tahoe in for a transmission overhaul last August, 2017. There were very fair on the price.Since it was not completed on time, they lowered the price to compensate me for the extra days I endured with the rental car cost. And this was during the labor day holiday.Truck runs great with no issues.They also got me an uber to take me to the rental car facility.These people understand what you are going through when your car needs repairs. If you want your car done right, come here.

Amazing work & great customer service!!! They replaced my valve body on my Subaru and I’m very satisfied with their professional work!!

They are fair and very honest people. Highly recommend.

Very helpful and friendly. They did everything they could to get me a rebuilt transmission at a great price. Whether youre getting a transmission shipped from out of town or you are in the Reno area I would recommend this shop.

My son took his expedition there for transmission rebuild, not only did they get it done, but they did it at a great price and he had his car back in 2 days. I highly recommend them for any automotive work. 5 star service just ask for Richard.

Great shop, Peter the owner takes his time to diagnose your car and then explain your options. They did a great job at a fair price. I highly recommend this shop!

General transmission happens to be my neighbor and meanwhile anytime Ive got a problem with the transmission I always forward it to them its a group of honest gentleman that go ahead and do the best they can with what they got and their machine shop is quite complete I recommend them to anybody that needs to have transmissions either looked at or if youre looking to buy theyre the ones to go to to make sure that youre not getting a lemon

Great customer service treated me like a KINGmost of all worried about you and your vehicle

These guys are Top Notch! Their service is stellar and FAST! We were traveling through Reno towards Montana when our transmission started failing and they made time for us within an hours notice. Since I had an engagement in Montana they went above and beyond to get us back on the road ASAP! They actually got a transmission and Gus installed it immediately! They got everything finished in about 24 hours and made sure we were good and got us on the road in time to meet our event. We were blown away by their friendliness and professionalism- Jennifer, the service advisor, personally drove us to a hotel for overnite stay and Richard the office manager took the time to not only explain everything but a few friendly chats too! Pete the owner was busy busy but very friendly and helpful! We HIGHLY recommend them for tranny repair and any other service they offer. Good folks, great experience, over the top service! Def 5 stars!! Thanks guys, for giving us priority service and saving the day!!

Peter and his guys are very professional and friendly, with no nonsense, meaning they arent going to screw you around on a price or what needs to be fixed. My wife and I have both had major repairs done to our cars within the past two years and they both run great.We have also referred several friends and family members to the shop, with no complaints . The work is always done in a timely manner, even major overhauls. I appreciate finding a shop with people that I can trust,

Good service, good people, and a good job. These guys were very competitive and did a good job on a complete rebuild on my Scion. Honestly, I hope to not need to come back anytime soon, but if you need transmission work, this is the spot!

While traveling through Reno to vacation in the Redwoods our Tahoe’s warning light came on that the transmission was overheating.Since I was not from the area I got online and checked the reviews of a number of transmission shops in Reno and decided on General Transmission. I was so glad that I did. They were able to replace my transmission and get us back on the road that same day, saving us over $500.00 for a rental car to be able to continue our vacation.Their customer service was way above par. Pete, the owner, dropped me off down town so that I could enjoy the shops and movie theater while they fixed the car. Richard fixed a tire that I had picked up a large screw, and they did it for $400.00 cheaper than my mechanic back home would have done it for.I would highly recommend General Transmission. What could have been a major bummer at the start of our vacation turned out to be a great experience. Even the Uber driver recommended General Transmission

Peter and staff are very professional, timely and reasonably priced as far as transmission work goes

Brought my 2000 dodge ram in because torque converter was not activating, pete talked to me about what it could be and gave me a great quote on it. Invited me in halfway through the rebuild and showed me what caused the problem and told me what there doing to fix it. Customer service and the mechanics are nice and friendly. Second time here and ill always keep coming back. I can finally drive my truck on the freeway! Thanks general transmission!

Excellent customer service and very reasonable pricing! Very knowledgeable and helpful staff. Thank you Ricky and Drew!

I wish I had more time to praise General Transmission, but Ill have to make this fairly short.I called them on a Wednesday and they had my 2005 Ford Explorer in their shop the following Monday. After they hired an Uber to come pick me up, I drove it home that Friday (with a new transmission).Not only were Ricky and the others in the office extremely professional and friendly, General Transmission did the job for 2/3 the cost of my local guy. They want a follow up appointment (which is coming up soon), so that really speaks to their level of commitment, especially how much they stand by their work.I live about an hour and a half away in California, but will absolutely be going back to them if/when I have Tx issues with my other truck. I have options closer to home, but why on earth would I risk it? Ill keep my gambling in the casinos.Thanks so much again, yall!

I brought in my Pontiac in for a routine transmission service and to have a leak fixed. The car runs great and no leaks! Great workmanship and wonderful customer service is what makes General Transmission stand out!

The BEST experience and EASIEST, I have ever had regarding auto repair. 3 days, start to finish. They were transparent with cost; they won’t gauge you, like some of General’s competitors.Ricky (the guy at the front desk who will check you in), is...exactly what you want when you enter a business. Friendly, genuine and reassuring. I was so impressed and pleased that he kept me in the loop of little surprises the mechanics would find. He’s AMAZING! I couldn’t ask for a better experience, for something that I dread. Everybody I encountered, friendly, courteous and actually genuinely willing to help people in the lobby. When I went to pickup my vehicle, the mechanic who worked on my pickup, happen to be in the lobby/office explained briefly, in non mechanic talk, some of the hurdles he encounter. I SO APPRECIATED THAT!! I’m a nurse, not a mechanic. (I’ve had mechanics in the past, talk mechanic to me. When I asked them to break it down so I could understand, they dumbed it down to the level of insulting, patronizing and all around rude).Not that I would ever want to go to a mechanic, but if something goes wrong, I will check to see if General can do it. They have my business for life. Thank you, doesn’t even begin to cover how grateful I am, with this experience and service. THANK YOU!!!