I bought some 1x6 Con Heart redwood for an outdoor bench project. I understood redwood grading and knew I wanted the look and value of Con Heart. I looked at 3 lumber yards, Hayward was closest and only slightly more expensive than Home Depot (where supply was inconsistent). I didnt really review the product upon receipt (my mistake) and it was all substandard. Splits that made parts of the board(s) unusable. excessively green (I was constantly removing sap), checks and splintering throughout, open knots that dont meet the standard of Con Heart, handling marks that were difficult to sand out. In hindsight, I would have been better off with Home Depot lumber. Frustrated me completely, and forced me to waste time and product. 2 stars only because my mistake of not inspecting lumber on pickup.

I called 3 local lumber yards and got quotes for specific con-heart redwood lumber pieces I needed for a project; Hayward had the best prices, so I went there later in the day to buy it. However, at the store, they tried to charge 40% more than they quoted me. I said they just quoted less on the phone a few hours ago, and the new prices were no longer competitive with other lumber yards, and the guy at the desk just said oh well, sorry. So I went and got it for a much better price at OK Lumber.So, 1-star for wasting my time.

Much much better service compare with my first time buying supplies over. Thanks

Great service and and product availability. Knowledgeable staff that is always willing to help.

Convenient reasonably well stocked lumber yard. Fast and efficient staff takes your order and gets you out the door.

This place is awesome because they help you load youre wood.

Really unprofessional yard staff, they will yell at you if they dont like you, people in the office are standoffish, unorganized and very defensive of their disruptive, minimum wage staff. Even the owners are difficult to deal with especially when making a complaint about the staff, probably due to the fact that they are all family. There are many other cheaper, better places to buy lumber dont buy here save your time and money.

Most of their transactions are final and they dont have the most friendly customer service i regreat buying things here!!

Friendly knowledgeable ppl working here.

They have all the construction materials you might need.

Inside the store great help, but in the yard,,,not so good

Nice lumber yard clean.

Great staff and products

Good hardware lots of stuff

Seemed to be understaffed out in the yard or very busy at 2:30-3:00 PM on a Thursday.

Their free pencils are the best!

Good material

Hayward lumber got everything you need

It is all about customer service.

RLC

Very. friendly and. attentive. in order to. to help. to the clients

Good, there are variety of tools for construction