Nothing Short of OUTSTANDING!The Staff and Associates, especially Mr. Mike Mitchell, went Above and Beyond and made me feel like a VIP during all process of me acquiring my very first 2021 JEEP GLADIATOR Mojave!All of their actions shows that Positive Customer Experience is the Main Priority.I Highly recommend this Auto Dealership.They are 100 miles from my home but, through their flawless logostics coordination, I received my JEEP earlier than expected.I am very happy with my experience and I am confident that all future customers will experience the same Excellent Customer Service.Thank you very much!

They always take care of my car needs. All the service advisors and cashier and receptionist are great. Thanks for staying open during this pandemic. Alan helped me and went above and beyond his job duties to get my truck fixed in time and covered by my extended warranty. Thank you from the bottom of my heart, you really make a difference in your customers lifes.

Im very impressed with their service and turnaround. My Jeep wouldnt start, so had it towed in. Alan was absolutely wonderful and kind. He made a grim day better. Within 3 days, my Jeep was diagnosed, fixed, and I was driving off. They were quick and efficient. I will definitely start going to them for everything now, even for something as small as an oil change.

David in the service department is awesome! I called in to get new tires and he made sure I got the right tires and got it installed in 2 hours. Super easy plus they had a great deal on tires. Ask for David! (The other guys seemed a little grumpy)

Andrew in the service department provided great customer service getting my 3 recalls done! Due to a parts shortage I had to wait close to 10 months for one of the recall parts. He followed up with me on the status and made sure the parts got ordered and taken care of because I was previously told by other staff all three recall parts were already ordered and in. One was not in when I checked in. Due to low staff/ Covid, the shuttle ride was not available after 4pm. Which I was told by a different person on the phone I could get a ride. It was out of Andrew’s hands but he kept checking on me to make sure I was able to get a ride and apologized for the inconvenience and miss information on availability of ride hrs someone had stated would be available. So heads up check shuttle times ahead if you need a ride. Also I was told months ago I was on a wait list for the parts by another staff member. I called back to get a status update a month later and was told I was within the top 10 on the list. Check back in another month no ETA. I followed up again and was told I wasn’t on the list at all! So then I found out 2 ladies are running the list and to talk to them only not the service department guys. The ladies helped get things back on track. So check with them if you have parts on a waiting list. I’m thankful I can now finally get my DMV tags with the certificate proof the work was done on emissions. Don’t forget to ask for that certificate. But it wasn’t given until I asked the check out clerk who was supposed to give it. A lot of business are affected by Covid short staff. Be patient and understand, but follow up and advocate for what you need. Overall great customer service from Andrew.

Great Experience, Great Customer service! Definitely a better extraneous the last car I bought at Lexus! My salesman Andres was friendly and very knowledgeable… not to mention patient! The whole process was very streamlined and not a big amount of haggling which was the best part. My finance guy was fantastic… walked me through the process and explained everything. Thank you for my gorgeous car!! 🚙

My experience was outstanding. Robert went the extra mile to make my experience very satisfying. I will go back to Redlands Chrysler Dodger Jeep again. Everyone including Frankie were outstanding. Thanks again for great customer service!!! 👍

This review is for Redlands Chrysler Dodge in Redlands. I have used this dealer about 5 times for oil changes due to their location. It seems over half of the time I come away feeling frustrated. First off, I had an appointment and arrived about 15 minutes early. No one outside to speak to so I went inside. 2 men at the service desk so Since neither of them acknowledged me, I went up to one and told them I had an appointment. He asked what for and when I told him oil change he said someone else handles that and is she outside. I told him no one is outside so he kinda of reluctantly said he would assist me. Then he spotted the girl and sent me over to her. Ok I get it, oil changes are beneath him. Once the girl took care of me, I told them I would wait since I figured maybe an hour. Meanwhile the 2 guys, one of which was on his phone watching videos on and off, I’m still waiting. I keep checking to see if my car is done. Finally after 2.5 hours I see my car sitting outside so I wait another 20 minutes. I then went up to the service desk asked about my car. The man asked if I had paperwork and I told him no but the car has been sitting for about 20 minutes. He checked the desk of the girl, who went to lunch and found my paperwork and asked do I owe any money. After determining I didn’t I got the keys but no receipt. 3 hours later I’m driving off. Not sure what the priority of this dealership is but it is not the customer

I’m very happy with my new truck. They worked with me to make the payment right for me.Went in for service 9/23. Had a great experience was very upfront, no games. Completed on time. Very happy.Will not change my review but only little bit of a irritation. On the website it was to include a complementary wash and that was not done. I know it is minor but don’t offer it if you won’t do it.

No communication and no time frame to work with for getting my car repaired. Service department was rude and the website chat was not helpful at all. This is the first and last time my vehicle will be at this dealership!Update:It has now been over a month, still no communication from them to me, unless I initiate the call, and still no car, no estimate of costs, and no delivery date…Last Saturday was the 5 week mark of them having my car and not fixing it. I went to the dealership to check on the progress in person, and while I was there, the the service representative told me the actual truth that the mechanic that was working on the vehicle was not in, the service manager that said my alternator had been received and installed, but is still not charging my car, was not there, and no actual progress has been made. Bottom line is, the service manager was caught in a lie, and I was was furious.So I was not leaving without a car, one way or another. They couldn’t repair my car that day, they wouldn’t even offer me a loaner car till mine was repaired so I went to the sales department and told them they need to get me a car because I wasn’t leaving until I had a vehicle. They stepped up, made a really good deal on a newer certified vehicle, worked with me on a down payment, and gave me a reasonable amount for my car that was in the shop, and took care of the repair bill.Service department is terrible, but the sales department is great! However, my car will never go back to this service department again!Good luck to all in your experience with this dealership. I hope this was helpful and insightful for all!

GREAT STAFF! This was my first time going there and everyone was so very helpful!

When I first made the call regarding my issue, your customer service personnel (Robert)was very helpful and responsive to our needs. He had us bring the truck down so they could troubleshoot the situation immediately. Once there, we were well taken care of as we completed the initial paperwork. Robert communicated with us throughout the day letting us know the progress that was being made. Because of our difficult work schedule, and the heavy customer service loud that the dealership has on a daily basis we wanted to take it vantage and have an oil change and tire rotation completed, Time permitting. Robert was very instrumental in making sure that that was done prior to us picking up our vehicle the same day. I can’t thank Robert, the technicians and all of the crew for working diligently to not only troubleshoot and fix our problem, but to accommodate the extra request that we had regarding our vehicle. Moving forward, I see no other dealership to deal with when it comes to services that is needed for our vehicle than yours. Thank you for all that you did for us, I very much appreciate it

I moved to Crestline it will be a year next monthI have been to 2 other Dodge Dealerships and was not happy with the place all around from the look of the dealership to the service.But Redlands Chrysler Dodge jeep Will have my business from here on I was helped by a gentleman named Andrew very specific would show me what each part did explain it to me overall theyre the best

Noah is the BEST!!! He was so patient with us even with all the questions we threw at him.Did not rush us gave us time to think. He helped us get a jeep and the Manager there was very helpful to. There customer service was fantastic.

Came in and seen Ronnie for our new jeep.My wife and I had a lot of questions and Ronnie answered and walked us through the whole tech part of the new Jeep Grand Cherokee L.Never once that I felt like I was getting lied too. Very honest and very polite. Totally different experience than my visits to other dealerships.I wasn’t on planning to leave a review but when someone gives you a extremely pleasant buying experience that’s hassle free, it’s the least I can do to spread the word. Thanks Ronnie!!!Tu Tran

Very happy with my 3rd vehicle purchase from Redlands CDJ!! The whole team was amazing and very professional to work with! I love that they make you feel at home. They will definitely continue to receive my business!

We had a great experience with Jessica and her team when we purchased our new Jeep Renegade. No high pressure, yet knowledgeable and responsive to our questions and needs. Thank you for a great purchasing experience!

Andy is the guy! The service department is very good here, honest, communicative, great attitudes, and clean/nice waiting room. They are very busy but still manage to make it work for my schedule every time, prices have been consistently good. My cars run amazingly thanks to their technicians.Edit: Yesterday I picked up a long term project I had their mechanic Juan personally work on. It was a very involved build, including extensive electrical harness work for this late model dodge charger.Every single thing I asked them to do, they did and went the extra mile. We installed suspension, new interior, and many other adjustments along the way.The effort and professionalism of this team is incredible. Thank you all for your hard work on my dream car build!

Been waiting for inventory for awhile. Antonio called me that a vehicle came in for me. We went immediately and were in and out in an hour and a half. Antonio was very professional and so was John. Helpful and great attitudes. Honestly the best buying experience I have ever had. THANK YOU!

The Service man at the desk Robert assisted me from the moment I walked in, I had gone there to get one recall fixed on my truck, after speaking with Robert he had told me I had six recalls on my truck so I was quite surprised, not only did they all the recalls they, had my truck back in my hands at the end of the day. The dealership also provided a courtesy driver who gave me a ride to my job. The driver Franklin was awesome, he got me to work on time, thank you again for all your help, I’ll definitely be back!

Mark helped me by showing me a car I had picked out on the website. He was very hospitable offering me coffee on a hot summer day. Of course inside it was a COOL 72 degrees.

I’d like to give a big hug and a hour out to Robert Maynard.This gentleman was very attentive, even caught a recall on the vehicle.My side steps were installed, and the recall was taken care of in a timely manner.Great experienceUpon the mechanics taken my car to the back, I appreciate they covered my seat and floor board😊Great experienceGreat customer serviceI was well taken care of.

Excellent! Excellent service! Picked up our second vehicle and will keep coming back in the future. Thanks to “ Edgar”, a great sale man and won’t change him for another. And to the whole team at Redlands Dodge👍 You guys rock!

Out of all the dealerships I’ve been to for service RJD takes care of me the best by far! They have me in and out and offer reasonable prices for the service in which is being provided. I’d highly recommend this place to anyone if your looking for quality and Spence of urgency.

So far, so good. I went in for a radio head unit exchange. Everything works good as of this morning. I know they are doing the best they can with the lack of staff in place. Everyone was courteous and attentive.

Andrew Fowerbaugh at Redlands Dodge was by far the most informative Sales rep I have ever had in my years of purchasing vehicles. He has great knowledge about each car and he was well educated about the features the vehicle had that we were interested in. We were very thankful he helped us out and took his time to teach us about what the car could do and how it would perform. He was patient not pushy and came through with a good deal we just couldn’t refuse. Thank you Andrew God Bless you and yours!

Redlands CDJR never disappoints! From the moment you pull up or walk in you’re always greeted with a warm and friendly welcome. They are kind, knowledgeable, quick and efficient. I’ve been coming here for our car purchases and needs for years and will continue to do so. I highly recommend them and their business!

I have requested a Transmission Service (Oil & Filter change), I should have a 10 point inspection at no charge for Free, well my rear back up camera its not working properly, they didnt come to me with information on this issue, and how to resolved it, also I know my front suspension shocks are bad, because I took my truck to balance and alignment and they point it out, but this dealer didnt mention anything, and the last thing my Truck exhaust is making noise, I believe it needs new gaskets, same Dealer didnt mention anything, or any options and cost.As it is today after my truck transmission got serviced, I have noticed something appear, when Im just slowing down and transmission star shifting back gears, when shifts between 3 & 2 sometimes I fill a little bump, like the shift engages wrong.Im going to hold on a little bit more and see if that little problem goes away, if not Im going to have to go back and have checked up, I hope it wont be any charge since this problem appears after the service.

Each time I have come into Redlands dodge, Andy has been my go to person. He is polite, respectful and caring. He always has great energy and is hands on with customer service. I don’t expect anyone to be chipper all the time (treat those how you want to be treated). However, it’s nice to see someone enjoy their job.

Great service and took less time than originally quoted. They couldn’t replicate one issue (key fob not detected and repeated dinging) which is still unresolved but it’s intermittent and stubborn. The transmission issue was resolved for a reasonable labor only charge and car runs much smoother now.

Purchasing this Jeep at Redlands Chrysler Dodge Jeep Ram was the best! Edgar was really friendly, accommodating, and thorough for the entire process. I bought their demo Jeep that Junior (the General Manager) was driving, and he was a good sport about coming back to the dealership and giving up his ride so that I could take her. Hopefully the bus was accommodating for you to get home, Junior! But seriously, this was so much fun, and they really want to make the experience memorable. They even offer a Jeep class for people to learn the ins and outs of these amazing machines! They come highly recommended!

Very friendly and accommodating. The staff really do make an effort to ensure you have an excellent experience buying a car.

No body in the finance department ever answers the phone when you need them. I have been trying to get a hold of Stephen Machado im very up set

Unfortunately Redlands Chrysler Service Department is getting worse. Had appointment for my Jeep on Monday for 2 Recalls, oil change & tire rotation. I had a coupon for free tire rotation and discount on oil change. I was told all parts were in, no problem getting the Jeep on Wednesday. My Jeep was not ready until Friday late. I didnt get the discount & 1 recall was not done due to no parts. The representative never told me.I informed the cashier I didnt get the oil change discount & she Insisted I did. I will follow up on Monday.

Awesome experience throughout. Andy Amezquita from Service ensured I was provided with the best customer service experience. Not only did he over delivered, he ensured to keep me informed the entire time.

UPDATE: May 4, 2021 I was able to get my car back in to do the service I was waiting on. This time they were able to complete my car on the same day. So a much better experience and I increased the rating to 4 stars. David was very helpful.PREVIOUS:I took my car in on March 8, 2021 to get a recall issue completed and some warranty work. Jay was friendly and helpful. My only issue was that they did not complete all my needed work due to having to order a part. I keep checking back, but as of 60 days from my date of service....no part or follow up to rectify my issue.

Awesome customer service made me feel very comfortable and they worked with me every step of the way. Juan was an awesome salesperson. Going back soon to get wife a vehicle.

The Dodge dealership in Redlands does an awesome job of keeping me in the loop when repairs are being done. Alan has been super helpful in figuring out the issues with my vehicle and he even made sure to provide suggestions if I had any financial issues. I would highly recommend this dealership to anyone if you need repairs for your dodge :)

The service here is just amazing. Juan Ramos took care of us as well as Jose Mejia.They worked with our budget and knew exactly what we were looking for. Finance department was very theral with all of our paperwork; Thanks John. We are loving our JEEP. Thanks guys for the amazing service.

Robert in the service department was very helpful and took care of me right away. Hes very professional and I would recommend to anyone that needs service to ask for Robert.

I have to thanks Kayle for her assistance and professionalism since I walked in the first time. She took care of the problem immediately. Thanks Kayle for your warm personality 👍👏👏

I Would definitely recommend Redlands dodge I had the best customer service and sales person Michael Mitchell. They treated me like family and got me a really great deal. Went to other places and was treated poorly (moss bros dodge) again thank you Redlands dodge and all the staff involve that helped get my dodge ram thank you.

My service appt was for 915am truck was taken in and returned in a reasonable time period. Alan, was professional, and courteous service writer.

I had an amazing experience here! I went in looking for a car and left with my dream car. I highly recommend stopping by here before going anywhere else.

Andrés was friendly and very efficient during the purchase of my jeep. Also very helpful staff and smooth transaction for purchasing. I would recommend this dealership of Redlands, they are willing to negotiate in the sale. I’m very happy with the purchase with them.

So a little story time for this review. Had my eyes set on a Gladiator this dealer had for sale, but in my first contact with them I was not able to come to any conclusions and decided to wait. This past weekend, I was driving down the hill to look at a specialty dealer, that didnt work out, and on my way home decided to stop by Redlands once I knew they still had the Gladiator I wanted. Not only did my sales rep remember my name from our past conversations, a few weeks back, but the man stayed true to his original word and made it easy for me to purchase the Gladiator I had my eye on. All in all Antonio made this an easy and painless experience, where as a customer I felt I was treated with respect and care for my overall wellbeing. I cannot thank Redlands Jeep enough for making this once of my most wonderful car purchases ever. PS, I went through about 4 cars during this pandemic for an idea of how many cars I have bought. Thank you Antonio and Redlands Jeep!

I’ve bought several cars and this was hands down, the best experience I’ve ever had buying a car! From the first call to getting the keys, Michael Mitchell was amazing. He was patient, listened, not too pushy, and provided outstanding customer service. Thank you Mike and the team at Redlands Jeep for everything. I really appreciate the way you guys do business.

I love the Jeep/RAM family of brands, but this location does not particularly care about making sure their service personnel represent these illustrious vehicles in a positive light.I brought my vehicle in for service for some trivial but annoying cosmetic issues regarding my 2019 RAM pickup. I did in fact have an appointment.1 of 2 issues were remedied on site, however the issue I had with a steering wheel that was wearing prematurely could not be resolved as the team informed me they needed to get approval from corporate for this type of replacement/repair.I asked when we might know if/when the issue would be approved or declined, and I was informed by the service advisor it would take 3-5 business days.I left the service department having not signed a single document. Nothing signed before my vehicle went in for service, nothing signed after my vehicle was released back to me, this is a HUGE BAR violation. The repair order is intended to protect the dealership and myself, since the vehicle came in for service and nothing was signed, I could essentially suggest that any number of scratches, damages to my vehicle were a result of the service visit and the dealership could not prove otherwise as no vehicle intake/walk-around was completed as part of the initial write up process. But that is besides the point.The 3-5 business days come and go. Not a single update provided. I receive an email on the ~5th day since coming in for service, asking that I fill out a survey regarding my experience. The email does not include ANY link to a survey (and I am beginning to understand why). I respond directly to the email which has my service advisors direct email address associated to it. I politely ask for an update. No update is provided.I wait another 4 business days before trying to call and speak to my service advisor directly. First pass on the phone, I am transferred to their extension, the phone is picked up then I am hung up on. I give them the benefit of the doubt, I call again and get transferred. I am then sent directly to voicemail. I am unable to leave an actual voicemail since their inbox is completely full. I call back a third time and ask to speak to the service manager. I am connected to the manager and I genuinely relay my frustration in a calm manner. I receive no apology regarding my experience up to this point and am informed that they will look into it and call back within 1/2 hour.....at the time of writing this review its been far beyond the 1/2 hour mark and frankly dont think I really expected anything else.That being said, their sales department NEVER misses an opportunity to spam me with unsolicited phone calls and emails inquiring whether or not I am interested in getting a new vehicle.Unfortunately this is an all too common experience I am sure, it is just disappointing as the dealership is a DIRECT reflection of the brand and they are not doing the brand any favors whatsoever.

This is my third time getting a car here, it was such a great experience each time. Adrian is an amazing salesman and has excellent customer service each time. Drew helped me on the last sale and he was very helpful and willing to make the experience pleasant. I have recommended my family to purchase a vehicle here as well.

This is our first time to this dealership after buying a Jeep for our daughter. We will probably never go here again. We were disappointed in their customers service. We had over a $1,000 in repairs done and they didn’t even wash the car.

Kaylee & Fred are Awesome! They handle business and took very good care of me! They are on top of everything. Thank you very much ❤️

Andres and Rolman were so helpful and exceeded all of my expectations. They went above and beyond, never made me feel pressured and were super helpful and friendly. Thanks for a great car buying experience.

A parent of a Freshman at University of Redlands and needed work done on her Jeep Cherokee. I live in the Seattle area and Alan Megard took control and was in regular communication with me and made everything so easy. I’m used to disinterested service advisors and Alan is the total opposite!!! Many thanks for taking care of us and making my daughter comfortable when dropping off and picking up her vehicle!! Coffees on me my next trip into town!

We worked with Mike M. Very professional, answered questions we had, was NOT pushy and worked with us on the final numbers. On the end, we felt confident we made the right decision. Great place!!!

Great service by Alan. He made sure to check my Jeep and noticed my window washer was empty. I didnt even know it needed fluid and appreciate his attention to detail. May not sound important but it would be if I needed it.Oil was changed, filters replaced and brakes checked.I now feel secure and safe in my Jeep Cherokee because of the excellent service. Thank you

The service was excellent and the staff was very friendly and courteous. The overall experience was very professional and satisfactory.BillRancho Cucamonga

Alan was very welcoming in fact the entire front counter was helpful during my experience here. I had service due to a recall and you would think I was a lifetime customer...well I am now! I will definitely stopping by again to use other services. It’s nice to know these people treat you like you’ve always been a customer!!!! A plus

Alan Megard gave me excellent service! I had an issue with my Ram, he kept me informed on time lines and what they were doing. This visit to the dealership was probably the best experience I have had.

Mike Mitchell & Benjamin!!!!! thanks again for one of my best car buying experience and for not being a pushy car salesman. I greatly appreciate your attention to detail and helping my family pick the right jeep. Car dealership everywhere, take notes because redlands dodge team knows how to take care of customers. Keep up the amazing work redlands and Ill see you guys when i ready for my next vehicle.

Worst customer service I wouldn’t recommend this place at all. If I could give a negative star I would. They constantly give you the run around & they are misleading. I got tired of calling for a follow up on my vehicle l showed up to the dealership to talk with the guy that was helping us his name is Robert. He told me that they would have my truck ready but then I go over & I overhear him say that they had the part but no one installed the parts so I had to wait. Very disappointing that workers are lazy & they don’t have enough workers to help customers.

Alan Megard who was our Service Advisor was professional, very thorough and kept us informed on what was going on with our vehicle. We were able to have the repairs completed and picked our truck up the very next day,

Havent had many problems at the Redlands dealership until now. Took 2 hours to do a simple oil change. They didnt even know the jeep was done I had to tell them it was done and they couldnt find my keys for 5 min. Crazy

Nathan was friendly and professional & most importantly prompt. Dealership was clean and efficient. My vehicle was ready at the estimated time and their text updates made it easy to approve work and have any questions answered. Great job Redlands team!

For the cost of the service, it would have been nice to receive a complimentary car wash.The driver who gave me a ride home was polite, helpful and professional. And I appreciated a ride home!The woman who took payment from my husband was curt and unfriendly. She is not the kind of person that would earn your company a 5 star review. Shes more like a 2 star review, but the driver was 5 stars.Thank you for asking.

Staff was friendly. My car was serviced in a reasonable amount of time. I was updated throughout the process.

Showed up to my appointment with Antonio and was greeted immediately did not have to sit around and wait. Whole team made me feel at home and did an awesome job closing the deal as quick as possible and looking out for my best interest. Really appreciate the staff there and would highly recommend purchasing from them. Best car shopping experience as of yet!!!

A few of the men were absolutely amazing!!! Exspecially my dads car salesman..hes was patient & amazing with my elderly dad..very sweet heart..thank you!!!

Hate dealing with this dealership! Only regret to buying my truck is having to get it serviced.. Never had such bad service

Alan was great! He was detailed about what was going to happen but very pleasant and easy to talk.There was a recall on my car and you gave me a rental. Mary Bell, The car rental lady, another person who was wonderful and pleasant.My car was just in for about 24 hours. I picked it up everything was Was detailed and done. I really appreciate everybodyThank you thank you. I had some help to take things out of my car. A number of your people came and carried everything for me. And then carried everything back.I was treated with respect and courtesy the whole time. Oil change etc. etc. so I know I’m in good shape with my car.I really appreciate everybody there and the work you do.Sheila Brightman

I want to commend your service technician Alan for picking up the dropped ball (dropped car off Saturday-did not have appt; car was towed, & was told someone would call me that day. Didnt happen; I called on Monday & Alan researched the status, found nothing had been done. He followed through, took care of the issues & got the repair done by end of the day. I realize it was busy on Saturday & I did not have an appointment.Kudos to him, however...

By far one of the easiest buying experiences I have ever experienced. Benjamin was not pushy and made the experience that much easier. The whole environment was welcoming and all the employees were friendly. With such positive attitudes and willingness to work with me, motivated me and helped me purchase my vehicle at my pace. between my sales rep and John and financing, I cannot thank them enough for making this an easy car buying experience.

Loved the service starting with Ana the receptionist to Nate the customer service rep who helped me!!! They were wonderful in helping alleviate my concern regarding the replacement of my car battery so I could get back on the road. My entire experience was exceptional!!!

I was blown away with the courtesy, professionalism, service, and overall friendliness of this dealership. The car I bought is awesome, but Mike made the whole experience enjoyable and pain free. I cannot say enough about how impressed and satisfied I am. Over the years, Ive must have purchased 10 cars. This was by far the best experience.

I was told by the mechanic I usually frequent that the problem with my 5.9 Dodge V8 was the fuel injectors, and that they would cost me a thousand dollars. Now that means Id have to pay for labor too and what all I dont know. So Alan at Redlands, where I bought my 1500 Dodge Ram, sent my truck to their mechanic Greg, and they saved me at least $700.00. Am I pleased, You bet I am!

Great service, fast and easy even though I was very early, they still took me in promptly and got my car done in about 45 minutes! Very nice people, people friendly, super polite and very kind also! Love the whole experience!

Very bead service, took my car for regular service oil change,tire rotation,brake inspection, and if they can check why my car is waisting too much gas, they keep it for four days, at the third day l call to see what’s going on,they said they can’t find any problem,ok l will pick it up,l ask,but the regular service oil change tire rotation and brake inspection is reade right? They said not,nobody tell is about that!l said are you kidding me? I went and pick it up my car was all duty just for sitting there!very desponted😡

I went in on Tuesday for my service. The usual oil change and tire rotation. Jose came out and told me he’d have me out ASAP since he saw me with my grandmother. Frankie brought some chairs out for my toddler and grandmother to sit outside since they have a hard time wearing the masks. I go in every few months for my service and Frankie always treats us like family there. Overall I had a great experience.

Fast and easy process. Really enjoyed everyone at the dealership. I would like to thank them in helping me get my wife her dream car. Thanks guys I will be back in for service and future vehicles.

Hey Now! Ronnie, Juan, Benjamin and Stephen kept it Lit🔥 With their “Can Do “ Attitudes; they helped me feel calm throughout the car buying/ trading experience. Helped me to identify needs vs. wants 💯 I came out on top 🔝 with my 2021 Jeep Compass. Just right for me! Very Clean Atmosphere👌🏾 Thank you Mr. Tom Bell and the whole MAKE IT HAPPEN Team!

I just purchased a new Jeep Wrangler Unlimited Rubicon 4X4. These people know the Jeep product line and were extremely helpful. Truly they are consultant sales types without the sort of pressure and ignorance Ive experienced when purchasing or even just looking at vehicles.There were no BS charges like nitrogen filled tires, dealer prep, etc. They have a full service operation and I thought the transaction went smoothly and rapidly.I would do business with them again.

Brandon was very helpful and friendly, comfortable waiting lounge. They completed the recall work in a few hours. It was about an hour longer than expected, but they were busy. I had the TV remote 😂 so I really didnt mind. Lol.

I had the best buying experience. Ronny was my sales man. He was very knowledgeable in his product and very friendly. He wasn’t pushy at all. Also, the sales manager Jason was great I’m just very thankful for making this one of the best buying experiences! I would strongly recommend this dealership. Please ask for Ronny if you want excellent customer service!

Overall, everyone was helpful, sincere, and the experience was fine. Although, there are two reasons why I am not giving 5 stars. One is that we had agreed upon a certain price over the phone after my first dealership visit which was $30k even and when I came back to the store they mentioned they used the wrong sales tax rate, which they used Rancho Cucamonga and we specifically told them not to. From there, the price jumped about $500 and wasnt adjusted for and should have been since it was their mistake. Also, on the floor, Ben did a simple interest calculation on his phone for 2.9% by multiplying the total loan against the 2.9% which was misleading since that is not an accurate way to calculate interest. I was under the impression that we would be paying $725 in interest and when I sat with the finance gentleman, he came to a $1,500 number. He was also unaware of how it was calculated, Ben came back into the office and said this is what it is, if you guys dont want it, you dont have to buy it, which was very unprofessional since we had already made the deal and were in the back office in the middle of signing all the paperwork. I then realized I needed to pull an amortization table to calculate the interest but it was surprising that neither the finance gentleman or Ben were unaware of that. That was an additional $775 surprise on top of the $500 sales tax. Again, overall satisfaction is there but a difference of $1275 out of thin air was not an ideal situation.

What a horrible visit with this place! They made a appointment for me to get my driver side sun visor replaced and when my wife arrives they give her a lot of reasons why they couldn’t do it sting the item is for someone else now take it that they made the appointment with the reason why it being serviced!!! So I had to call and talk with. Manager concerning this issue while my wife waits for a answer!!!! After all the conversation it was finally getting done!! The other issue they left all the hardware in my car on the drive side floor mat

Noah was so kind, answered all my questions, and made sure I was comfortable. Brandon quickly helped me in the service department.

Everyone was helpful and friendly. There was good communication at each step and each step of the repair was accomplished quickly. Thank you.

The dealer got us what we needed in a keep and we’re willing to work with us on financing. I am so happy with my new truck. They made truck buying painless!

Just took my vehicle in for a safety recall software update. I got a laundry list of things to fix to go with it. They told me my brakes needed to be immediately replaced. When I went to replace them myself I found nearly brand new pads on all four tires (see photo). Their service center lies. Also don’t ever own a dodge. My experience has been awful. 0 stars

Although the dealership was very busy in the service department, they had my car back to me in a couple days! Communicated with me! Very happy with the service I received!

Terrible customer service. Very dishonest appointment setting. They dont even look at your car the day of the appointment. They told us that they would not even check the car until a week from when we brought the car in when that was not mentioned anywhere on the website or in the phone call to set the appointment. And when we went inside to complain there was a customer with a similar issue with how they set appointments and one of the employees was complaining and yelling at the customer about how they work to much and arent paid enough to get complaints all day which is not the customers fault that is a management and their completely backwards policy of having to leave your car in line to be seen instead of letting people keep their cars until they can actually be seen. Also completely unacceptable from a customer service standpoint. If zero stars was an option that is what I would give avoid going here if possible

Great customer service! Brandon was really knowledgeable and pleasant to work with! 10/10 will be a returning customer!! Yes

Nathan my service advisor is the best. He is so helpful and takes care of me promptly. Love you Nathan.

Gave me a $100 discount which was very much appreciated. They didn’t have to do it.

We started our search for a mid-sized SUV on memorial weekend. We started at Tom Bell Redlands, visited many other dealers, then came back to them. Mike Mitchell was very knowledgeable, friendly, and all around a great person to interact with. Hes the reason we chose Tom Bell Redlands to purchase our Certified Pre-owned Jeep Cherokee. Keep him around! We will be back in the future!

Redlands Chrysler Dodge Jeep made my first time buying a car easy. They went out of their way to find and deliver the Jeep is been wanting for years. Great people, no ridiculous hidden fees. You can tell they have a great relationship with their customers, each other, and other dealers. Highly recommend!

The service manager thinks he doing you a favor. He cost his owner 70k this year from.Dude your a dime a dozen

My car was there for 5 days, not not counting the week end, just to fill the air conditioner n put 2 tires . The workers are nice . But I could not get a response from any workers to call me back and let me know what was going on till I just went in and told them I came to pick up my car then they said it was ready . What a run around they gave me.and I still hav a to return the car again cause the car is making noises now .. was not satisfied the new tires are a nice but they returned v the car the rims were full of oil, finger & prints . Very messy.

Alan, the service manager was very knowledgeable in regards to my Jeep . They did exactly the repairs that I requested and done rite.

Ive been looking for a jeep cherokee trailhawk for 6 months! Im super picky! I wanted 4 wheel drive and every bell and whistle you can think of! I found my dream car its perfect thank you Antonio and crew you were all awesome from my first inquiry to walking out the doors with the keys 🔑!! Easy, fast,efficient!! You guys ROCK!! #happyjeepingatredlandschryslerdodgejeep!

Brought car in with possible bad battery. They checked, and found both batteries had failed. Replaced both, and I was back on the road to Arizona. Quick turn around from the time I arrived. Friendly staff. Good experience!