Two years ago I bought a used 2018 Mitsubishi Mirage from this dealership, with 34K miles on it. This summer the AC would not charge and I took it to the dealership and they said it could not be repaired because it had front end damage on the passenger side and that had bent the frame and the AC hose was rubbing on it and was leaking. By front end damage, I assumed they meant that because of the low profile of the car, hitting a pothole (I live in Tehama County and potholes are just one of the perks) had caused the frame to bend. When I took it to a local mechanic in Red Bluff, he said it had had major front end damage and had been repaired. He pointed out that the hood doesnt close with a tight seal and showed me the bent frame. This was no pothole. This was a collision. The dealership did not disclose this at the time I bought it. They sure didnt have any trouble finding it when I took it in with the AC problem two years later, though. What a bunch of crooks! I tried calling the person who had helped me, Mike in the service dept., and he would not return my calls. So, I figure he knew it was pre-existing damage that they had failed to disclose. Otherwise, why not return my calls?

I had an absolutely amazing experience with Redding Subaru. The sales people were all very knowledgeable and helpful without being pushy. I felt absolutely no pressure to buy my new forester, which definitely helped me to feel comfortable making the decision to buy it! Given the current situation with the high price of used cars, I came to the conclusion that a new car with a warranty was the best value. I was nervous buying a new car, but everyone was so friendly and helpful throughout the whole process.I am so happy that I bought this car! This Forester has absolutely everything I could want in a car. It rides smooth, has plenty of cargo capacity, handles well off-road, gets great gas mileage, and all sorts of wonderful smart features. I love the smart cruise control automatic emergency braking. I have never felt safer on the road!

I am so happy with the choice of service personnel Redding Subaru has. Clay and Michael are great! They are friendly, personable, knowledgeable, and while I dont enjoy having to take any car in for service, these guys make the experience so much better!!Thank you for having such fantastic customer service!!

Terry from Kia plus Nemo and Jason from Subaru took excellent care of me. So much new technology that Nemo explained very well. Thanks guys for making my shopping experience pleasant 😊

My salesman was Tom and my finance guy was Brady. Tom never tried to sell me on the car. He treated me like a person and simply was available if I had questions or wanted to drive the car. Likewise, Brady never once tried to upsell me on anything as we were doing paperwork. Both Tom and Brady were transparent about the car and financing without overburdening me with information. The whole process was just easy and was truly a pleasure doing business with those two guys. Great choice hiring those two, Redding Subaru.

Fantastic customer service. Went to pick up a friend, and drove off the lot with a cool Crosstrek! Decent prices, good trade-in offer. Mike and Roman rule.

Dealer mark up on top of MSRP. They will try to weasel in paperwork that has higher APR than agreed upon then get offended when called out on it. They charge customers for work on common issues that Subaru of America offer to do for free because they put out dealer service bulletins on those issues. Just incredibly shady/sleezy

The staff at Subaru Redding were over the top helpful. This was my first new car purchase. I already knew I wanted a Subaru. I had already decided on a model based on my own reasons and recommendations of friends and family.I wasn’t pressured into something I didn’t want.I am pleased with this forester and plan on this car lasting for years to come.

This review is for the service department. I had to make 2 different appointments and drive down there twice from where I live 100 miles away. A month and a half after I purchased a new 2021 legacy one of the seat belts malfunctioned. I drove down there just for them to tell me they had to order a new on in order for it to be under warranty. Ok, could have easily told me that over the phone. 2nd appt they replaced the seat belt. When I pick up my car I check the new seat belt to make sure it works, the seat where it was installed is loose and flopping, umm, you didnt notice that when you were finished with replacing the belt? These guys are very friendly. But professional? Absolutely not. I will not be taking my car here again. I thought I bought my car from a great dealership, apparently their awards all over the walls are from sales

Best service in town great people.

Our sales consultant at Redding Subaru was extremely helpful. His assistance helped us decide which model would be best. I am 61 and he helped with seat adjustments that were very comfortable. We will be returning Friday to purchase a car.

This is the one and only place we have ever come for the last 15 years to service our Forester. Always excellent personalized service and never any attempts to sell us anything we don’t need. Service doesn’t get better than this.

I actually enjoy getting my car serviced here. They are all really nice and I dont feel like they are trying to sell me something I dont need.

Took car in for starter issue. 40k mileage on car. Was told after inspection which I did not ask for, that they wanted to replace power steering pump, (leaking). Replace pan gasket, (leaking). Replace CV boots, (cracked and leaking), I dont drive this car much and it is parked inside, in the same spot. There is not one drop of fluid on the floor. This is clearly a case of over sale. Or if you look hard enough, youll find something. There repair bill was far more than the car is worth. Did I mention it was a 1998. Owner responded, he missed the point. If s car is not leaking oil or fluid, it would be correct to assume that nothing needs fixing. He mentioned that some people dont wish to spend that much on an older car. Older yes, car had 40k miles on it. Always garaged. I get it that he is sticking up for his crew, but really guy. By the by, I never disagreed about axle boots,I had a certified shop replace all brakes and rotors, and install CV axles and boots, not just boots for less the Subaru was going to charge me for two boots and front brakes only. Think about it. I love Subarus, just dont like the way their shop runs up the bill. There is no defense for that. Appreciate the owners response even though it missed the mark.

Staff is very courteous and professional. The service area is clean and staff observe Covid protocols.

It was the best car. Buying I have ever done! No hassle

Colin was very informative and patient ! Explaining all safety features and technology of the new 2021 Subaru Forester.. a pleasant experience rather than a long uncomfortable pushy day ! Redding Subaru the place to go and finely have a nice pleasant day buying a Subaru of your choice .. ask for Colin !

Great service department. On time and friendly.

No pressure, willing to answer any questions even if you are not prepared to be at that moment. Ask for Mike

I just had my Crosstrek Serviced and everyone was very friendly and considerate. Prices were reasonable too!

Nice employees.

I stopped by here on the way to Oregon to check the oil level after warning indication popped up. I was really impressed by the service and how fast they fixed my issue. Subaru guys, you are really the best!

I have owned 5 Subaru and this was a very pleasant place to buy my 5th. Went in with what I wanted, bought a brand new outback with cash and got treated well. Ive taken my older outbacks there and always superb service and the work is spot on. Wouldnt trust a non Subaru mechanic to touch my car ever. And for the gal who said her mechanic didnt find a loose bolt on tranny. Cmon now he wants your business he will tell you anything. These guys are good. Period

We took our Outback in for the 60k service including oil change and everything was overtightened so much that the next time we went to change the oil the plug was essentially fused to the pan, turning a quick oil change into over an hour of them trying to get everything loosened and eventually giving up. I’ve been referred to a mechanic who will hopefully be able to get it off, and the pan may need to be replaced from the how deeply it was pushed in.ETA: Within an hour or so of posting my 1 star review, the general manager John Campbell called. He said it was basically impossible for this to have happened but that for the next oil change they’ll make sure they get us in, free service & give a loaner car. So I guess I really should have given them a chance to learn from it & that’s nice they’re trying to make it right even if they don’t see how it could have gone wrong. I’ve modified my star rating to reflect the customer service responsiveness and because I feel guilty for being a jerk that trashes a business online before even giving them a chance to make it right.

Dalin Boek did an outstanding job of selling us a 2021 Subaru Outback Touring. We bought it late Saturday afternoon. He stayed after hours to detail our new Subaru and then spent a bunch of time in the parking lot in the dark giving us one-on-one instructions on all the bells and whistles. We should also mention Cody Rollins who did all of the financial paperwork. He stayed late as well. He was friendly and very informative from start to finish.

Knowledgeable, friendly staff. They had the ability to answer any questions I could throw at them! Not to mention theyre selling the best cars around :)

Hands down best service!I bought my first new car yesterday and couldnt be happier with my cute Crosstrek but even better than that, I couldnt have asked for better customer service and employees. They were all so awesome! The car salesman that I got was the BEST, his name is Roman and make sure you ask for him! Redding Subaru is amazing. Thank you for everything!!

I recently took 2010 Forrester in for an airbag safety recall. I picked up my car at the end of the day and a light was on my dash that wasnt on when I dropped it off in the morning. The service department agreed to look over the car the following day. They called to let me know that the steering angle sensor was not functioning properly and said they would fix it for over $600 between parts and labor. All for something that wasnt broken when I dropped off the car in the first place. Bottom line I wont be returning to the service center and my next vehicle will not be a SubaruEdit: originally 1 star but after some hassle the GM personally called me and arranged to have the service center complete the repair at no charge.

I bought a new Subaru with them. Both times they were three weeks out to get an oil change. That is their nice way of saying we dont want your business. So I thank you and I will never be buying or servicing my vehicles at this dealership again.Yet again I tried for an oil change and told there was nothing till the end of the month. Even after I told the lad anytime will work even a drop off. The response apparently was an empty promise. I am done with this place.

Wife bought her new Subaru Outback from there... EXCELLENT customer service... and the “service department” is awesome!

The salesman was older and extremely informative. He took the time to clean the sticky signs off the vehicle, he showed me how to operate the different options on the car, and he assisted in getting great financing. Thank you Tom.

Redding Subaru is OUTSTANDING ! Any regular service is promptly scheduled & preformed on time. It is very thorough, complete & clean.The service tech. discusses all that has been done & anything that needs to be done. The waiting room is very clean, complete with coffee, water & rest rooms. It is very comfortable with lounge chairs & T.V.The entire staff at Redding Subaru are very courteous, friendly & professional. I personally am happy to have them available to keep my Forester is perfect condition.

Our salesman was awesome. Thoughtful and just a nice guy thanks Subaru we will be back Im sure.

I was very impressed with my one and only experience at Redding Subaru. I do not live anywhere near Redding and my Outback needed a serious repair in order to get home. I was almost resigned to being stuck for at least a day or two and expecting an expensive bill at the end. I called Redding Subaru early the next morning and Michael said to bring my car in right away. Michael said if I left my car there all day, he could probably have it repaired by the end of that day. I was very pleased about possibly having my car back by 5pm, but Michaels team ended up fixing my car so quickly, I was back on the road at noon and on my way home that same day! The cost of the repair was very reasonable and I left Redding a happy man again. Thank you Michael and team at Redding Subaru, bravo!

It was a very good car buying experience.

Very prompt and professional service.

Great job.

Great dealership! Went and test drove from several dealerships in the aeea, no other ones even came close to redding Subarus level of service. Definitely recommending to everyone i know!

We love our Subaru Ascent and the service we receive at Redding Subaru. Everyone is so nice and professional. And they always service our car quickly and do an excellent job!

Service Advisors are outstanding! Jason Danielson is always on the ball and eager to help and go the extra mile to make sure you are taken care of! Mike is just as attentive. Great group of guys that make the entire experience OUTSTANDING! highly recommend

Redding Subaru just helped my daughter buy her first new car. The staff was amazing! They were informative, attentive, patient and thorough in explaining every to her. Most importantly, they were kind and they didnt pressure her into anything. A huge difference from other lots we visited. She left feeling valued and confident in her purchase.

They did a great job as usual.

Very nice dealership from the structure and setup to the staff and efficiency of how its run. I was traveling and going to be passing through Redding in about and hour and needed an oil change very desperately so I called Redding Subaru. They said they would try to fit me in but might be a 45 minutes wait until they could get to my car, which was fine with me and I appreciated the accommodation. To my surprise, before I could even finish a very nice steak from Lumberjacks across the street, they called and said my vehicle was ready. This is service done right and I very much appreciate it! Great job and keep up the 5 Stars Amigos!

Redding Subaru is a great place to buy a car. The staff is helpful and knowledgeable. They arent pushy, and they take the chore out of buying. Facility is clean and well maintained. Comfy area to wait in while the car is being serviced.

Needed special parts, and the friendly staff was very helpful in getting me the proper parts.

I was traveling through Redding on a 4 month road trip when my GPS started glitching out. I stopped by and they were able to fit me in without an appointment. Both service guys I worked with were extremely helpful and polite. They resolved my issue and set me on my way. :)

Make sure you check the car fax before you sign off to any used car! I Financed a car through them which was first owned by the general manager. I tried to then sell it 10 months later and that’s when i found out it was in an accident before it was mine. I was never made aware of this before signing. I then went back to have Subaru/Kia buy it back from me and it turned into this while Ordeal that lasted months and this huge problem was never solved. Moral of the story is make sure you know what you’re doing when you go purchase a used car from a dealership!

No signs to route customers between the repair desk and the parts desk so I stood in the wrong line for several minutes while the service guy ignored me. Parts guy was timely and helpful though.

They did the repairs on my car in half the time they said it would take and supplied me with a loaner that was awesome.

Topnotch service department. I was very well treated here by service rep Michael R. In Redding from out of town when needed a repair. He was on top of getting us fixed in as timely a manner as possible. Car was a few miles past warranty, but he covered the repair regardless. Class operation!

Super nice sales man at this location. His name was Shane. He gave you the feeling that he was honest and caring. Both great qualities in a salesman. They have a good selection here also.

1st oil change..I have a maintenance plan with them and had to tell them that..they were ready to charge me..should be available in the computer so I didnt have to deal with this..Other than that it was quick and great..

I have purchased over 25 vehicles for my work and Redding Subaru has given me the best service I have ever received from anyone. It was so go that on my last purchase with them I wanted to say thanks by purchasing an extended warranty. My only problem is that I forgot that I had purchased the warranty and after having several major safety and mechanical problems I happened to remember about this warranty and called to ask why they didn’t fix these issues on the warranty and also to look into a reimbursement. I have been calling for a week now and they will not return my calls. I expected way more after such a good start but now I’m not so sure.

Great place to take your Subaru. Very helpful staff

I have a Goggle Pix 3 phone. It did an update and wouldnt communicate with my car any longer. I bought the car out of the Redding area, and was just visiting my home town when it updated. Redding Subaru did a great job with a software update. No charge and friendly staff!Lane

This was the best experience Ive ever had with a car dealer. The salesman, Kenny Carroll, was extremely pleasant, polite, and knowledgeable. The finance representative worked quickly and efficiently to process the sale, and we were given a tour and introduced to the service department.I would highly recommend Redding Subaru, and Kenny Carroll in particular, to friends. And, we would definitely return in the future when we need a second car.Thank you for a very nice experience in purchasing my new Subaru Forester.

Took my Outback in for oil change and tire rotation as a waiter. It took less than an hour. Service manager and staff very knowledgeable, friendly and helpful. I always have questions about how features on my car work, and they explain and demonstrate with patience. I like this service department so well I try to ensure Im visiting Redding from my home in the Monterey area when my vehicle is due for service.

All of the guys I worked with were genuine and very helpful. When they didnt have the exact model/color I wanted they had one driven in from out of town. They also gave me a great deal on the car. I would definitely recommend these guys.

These folks are the real deal! I have never owned a Subaru but my daughter absolutely loves them. I got the 2019 Subaru Legacy and am totally in love! Road noise no longer an issue and sweet leather interior with all the technology anyone could ask for. Will be sticking with Redding Subaru! Thanks so much Nick, Kenny, Jason and Paul. You guys rock!

Parking lot is small but they have a good business

A pleasing experience. Everyone that we came in contact with were friendly and professional. You have a good team at your dealership. Our salesperson Brandon was extremely knowledgeable and very informative. He knows his product. Donnie is a good closer Wayne is good in your finance department. They all have the personality that makes parting with your money a little easier. Thanks Guys, I give you 5 gold stars. We love our new Outback!

We bought a 2015 outback. LOVE the car. Had a great experience buying it. The entire staff there were wonderful. They let us bring our dog in and treated her like a queen. Our Salesperson Ricky was genuinely happy for us and made sure we had a great new car buying experience.

I really cant thank Roman enough! I needed a reliable car with better gas mileage and I didnt necessarily have the best qualifications. He was patient and made sure to really ask what I wanted from my next car if money wasnt an issue and worked to find me options in my price range with those features. I am so happy with my purchase and I will most definitely be a customer for life! Donnie and Waylon were great in making sure the process went smoothly and that I was covered with the warranties I actually needed! I highly recommend working with Roman, Donnie, and Waylon on your next vehicle purchase! Thank you again!

I tagged along today with my father and grandmother while she traded in two vehicles for a Subaru Outback, as we are downsizing. I have to say I personally know little about buying or selling cars, and it was made pretty easy for even I to understand by the sales associates. Michael was helpful, patient and friendly the entire time we were there, as was Ryan from financing and the general manager Paul. By the way, Paul bent over backwards for my grandma so she could also afford a warranty for her/our Outback. It also must be said (or typed) that literally all the employees we encountered were cheery and had good senses of humor. We did not see anyone hanging around looking glum! So, thank you Redding Subaru, from my family to yours! We appreciate your patience, candor and courteous treatment.P.S. If we ever need to add another rig, we’ll gladly come back!

Wonderful people. Solved my problem which was how to operate the lights in minutes. And were very kind to show me how my car actually works.

Note: This review is only about the SERVICE department. I would never buy a car there and pay the $3,000 regional adjustment for any of their vehicles.I have a 2014 Subaru XV Crosstrek that I bought in NC last year. Over the past 8 months, I have moved across the country twice and have been to 12 different Subaru dealers. This has been the first and only Subaru dealer I have ever been to where I feel good after I leave. The service staff are attentive, courteous, and go out of their way to make sure youre satisfied with your experience. I took my car in because there was noise coming from the rear suspension. They replaced some defective parts, but the noise persisted. When I brought it back, they gave me a brand new courtesy vehicle and were very keen on fully understanding the problems at hand and then relaying the solutions back to me in clear verbiage.Subaru is known for making great cars, but their dealerships often suffer, especially in the service departments in my experience. Redding Subaru does not fit their cohorts mold in any way. I have the utmost respect and appreciation for the service folks here.

I went into Redding Subaru last weekend and purchased a used car. It was a pleasantly different experience than I am used to when working with a car dealership. The guys were very honest and did not force me towards a certain vehicle. It was the first time I went to a dealership and did not feel forced into a sale. Everyone there was very nice and patient as I bounced between vehicles. Thank you Redding Subaru!

I recently purchased a 2014 Forester from Redding Subaru. I downsized from a Toyota Tundra, so this is quite a change. I believe it is going to be a good choice. I would like to thank Roman for helping me choose my vehicle, Michael for his words of advice on maintaining it, and Jeremy for showing me that integrity is a very important part of his dealership. Looking forward to traveling the high desert in my new Subaru! Thanks!

This is a super friendly place and its employees are top notch, their service department is 2nd to none. Ill keep patronizing them.

Nice people to work with

I love my new Subaru Forrester. Michael and the crew were very helpfull and very patient with me. The car is great. My second Subaru. Cant beat them. Great dealership I recommend them to anyone looking for a great car buying experience.

The people at Redding Subaru were very friendly and helpful. We were in the market for shopping for a new car, but not necessarily ready to buy. They made us feel very comfortable, looking around. Not pushy, just friendly. We walked away with a much needed new car. Very happy!!

Customer service is amazing! The service department has the most professional attitude, going above and beyond to make things right.

Redding Subaru gave me the most pleasurable car buying experience I have ever had. The selection they have a incredible. I had a specific car with very specific requirements and they had many colors for me to choose from. Thanks Michael youre a great salesman I hope to buy my next car from you. It only took an hour or so to write the contract Im so far Im loving my new outback.

I love Redding Subaru! Everyone who works there seems to genuinely enjoy what they do, and theyre extremely friendly and helpful with their clientele. I dealt mainly with Jason while I was there, and he went above and beyond for me. I had to have my motor replaced and they gave me a loaner car in the meantime. Jason helped remove my car seat and install it in the loaner car, and then did the same for me when I got my car back. Anyone who has to deal with carseats knows what a pain they are, but he did it with a smile on his face! Seriously so happy to have these guys nearby. They are a great business! Thanks again, Jason and Subaru team!

Jason in service went the extra mile to make sure the work was completed on my vehicle. They’re always professional and extremely helpful

Great staff and service with these folks. If youre looking at purchasing a Subaru in the local area this place is hard to beat. They went out of their way to make me feel comfortable, find the perfect car with the packages that I wanted, and were willing to work with me on a good price!

Redding Subaru was recommended to us by a friend. We happened to have some time one day to stop there and what a nice surprise! So many nice people not to mention a wide variety of beautiful cars. We had the pleasure of having Kenny Carroll help us out.Ultimately we purchased one-just beautiful! I would recommend them highly.

Friendly so far

People were very friendly and helpful.

I am so thankful for the everyone at Redding Subaru! I highly recommend going in and seeing Donnie or Michael in sales. They made everything so easy and quick! Their customer service is fantastic! Nicest guys that really will take care of you.

We just purchased our second Subaru from your dealership. We have purchased nine new vehicles over the years and this is the first time that we bought from the same dealership. Every employee throughout this dealership administration, sales, service, lot are friendly and respectful and have always met any need we may have had. This the first time we have done 100% of our service at the dealership. If we are fortunate to purchase another Subaru it will be from Redding Subaru. This dealership should be the model of operation for all dealerships.Thank YouSteven M

We bought a Forester a couple of weeks ago and love it. Brandon was a great sales person, and Cory was very helpful installing the accessories we wanted, was by far the best experience we have had buying a new car. We have taken a trip to San Francisco and to Trinidad had great gas mileage and loved how it handled on very different driving conditions. Wed recommend it to anyone!

A comfortable car buying experience. Everyone was professional, knowledgeable, and helped to find the right vehicle to meet my day-to-day needs. Thanks to Andrew and Tom for your assistance. If you are considering a Subaru, Redding Subaru is an excellent car buying experience.

Redding Subaru is a great place to get a great car. It was by far the easiest buying experience Ive had anywhere. They go all out to get you into a great car at a very affordable price. I recommend it highly!

Tom, you were so patient and helpful while I spent the whole day deciding on a vehicle. And Donnie you were so friendly and critical in my understanding of financing my buy. I left there feeling confident I made the right decision. Thanks Redding Subaru for making it a great day!

Very helpful though I didnt get the chance to have them service the truck the customer service was on point

Had an enjoyable and hassle free experience purchasing a 2015 Subaru Forester yesterday. Brandon Scarabello was very knowledgeable and helped me find the car that best meets my needs. Everyone I met was very helpful. Once I selected the car I wanted, I was driving away in my new car in about 90 minutes. Thank you Brandon and Robert!

The sales staff was great. They were friendly and helpful, answered all our questions and processed our paperwork quickly. We were well taken care of and the sales staff has followed up twice. Thank You Redding Subaru

Great experience buying our new 2016 outback! John and Brandon and the whole team made it the quickest car purchase ever! Would recommend Redding Subaru to all my friends.

I bought by new 2015 Subaru Forester here and they were great at making the process as easy and fast as possible. Great deals, great employees, great cars, great area. Thank you guys so much for such an awesome vehicle.

I just bought a new 2014 Subaru Outback from Redding Subaru and they are amazing! They made everything so easy without being pushy. They got me into the exact vehicle I wanted and I am so happy. Our Sales person Tom made our car buying experience the best we have ever had, Thank you Redding Subaru!

This will be my fourth Subaru and I have loved each one. I most likely will always have one. Redding Subaru has great people that treat you right. This is my second Subaru I have bought from Redding Subaru and have always been treated with respect and honesty from Sales, Parts Dept. and Service Dept.

Redding Subaru and their employees were very friendly and personable. They allowed me to look over the 2007 Duramax that was just brought to the lot. Not pushy or rude. They were willing to answer any and all questions I had and made my first experience buying a truck at a dealership very pleasant and easy.

Courteous and timely

My experience at Redding Subaru was awesome!! I bought a Scion FRS from them as my first car and i couldnt be happier!! I appreciate all the hard work the staff did to find me the right car. Thanks for a great experience and an awesome purchase!

We recently bought a car from there .service is terrific. .product was in great shape. All in all a excellent service

I went in for a test drive and drove out with a new Outback. Redding Subaru had a car with the color and options I wanted in their impressive inventory. I hadnt planned on buying a car that day so I didnt have a check or pink slip for my trade in with me. The dealership had a salesperson follow me up to Mount Shasta (60 mi) for the check and pink slip so that I didnt have to drive back to Redding the next day. I wasnt expecting that kind of service. This could be the start of a beautiful relationship.

The service department is awesome! They make sure your car is good to go!! Cant say enough about the boys

Not only do I love my Subaru, but I must tell you about their communityService..A family member was going through Chemotherapy recently when she was given a beautiful blanket to use while in therapy.All the patients in chemo received one.Thank you Subaru, for such a beautiful and very thoughtful gift.I wanted to post a picture of Sandi with her gorgeous, blue blanket, but lm unable to on this site.Again, thank you Redding Subaru!