Ive come here on several occasions and the service has always been tremendous. Just now I had a specific amount I was able to spend, and Howard was able to find something that was not only extremely comfortable but in my price range. I would highly recommend coming here if youre looking for a comfortable bed, and excellent customer service. Howard went above and beyond to help make sure that I was able to have an easy and enjoyable experience while shopping. Thank you so much!
We ordered our mattress and got it in two days, we couldn’t be happier! Howard was very knowledgeable, so kind and most importantly listened to what we wanted exactly. He even went above and beyond to do his best to give us a better deal! Will definitely be repeat customers next time we are in need. Five+ stars!
Howard was great at helping us find our new mattress. He was knowledgeable without being pushy; answered any questions we had and explained the pricing well. We were so pleased with our service and price we ended up buying a new mattress for our guest room too.
Howard was very nice to work with and was honest about the quality of various mattresses for their value.
I had a wonderful experience at the mattress warehouse on 5th st! Howard was so helpful in finding me a great deal on a mattress and was very kind. Would definitely recommend!
Howard is amazing!! Best salesman ever!!! Definitely works magic!!! I recommend him 1000%%%The Best!!!!
Went here to get a mattress for my first apartment! It was my first time choosing my own, so I had no clue what I was doing. Thankfully Howard, the showroom manager, came over and asked what I needed. I told him I’m a broke college student looking for a cheaper mattress that is still comfy, and he immediately took me over to one of their brand’s mattresses. I fell in love with it immediately. It came with a waterproof cover and ten year warranty! I also got a student discount, which I didn’t realize they even offered. And to top it all off, I got free delivery since it was Memorial Day weekend. I really dreaded the process of getting a mattress, but Howard helped to make it a quick and easy process. The decision to go with his recommendation was a no-brainer, and we were out of there with the mattress ordered within half an hour. The night before the delivery, I got an email and text of the time estimate of the three hour window, then the next morning I got an email, text, and voicemail that they’d arrive in 15 minutes. They were even a few minutes early! Overall, Mattress Warehouse really impressed me with their professionalism, friendliness, knowledge-sharing, communication, and punctuality. High praises for this place. I genuinely don’t think I’ll go mattress shopping anywhere else!
We were looking for a new mattress and Howard was our salesman. He was very helpful and knowledgeable about the products and guided us to make the right purchase. He was very nice and wasn’t pushy at all. We told him we wanted to think about it and would be back. We came back an hour later and bought a new mattress based on our experience with him. Thanks Howard!
We shop here JUST because of Howard!!! He is a great guy and even a better salesman. He never lets us down:):)
Howard was awesome in helping us find a mattress he was very helpful but not pushy at all, it was a pleasant experience!
Extremely pleasant staff and Howard gave a a great deal! Thanks for all the help!
The experience was great!I would definitely go there again.The customer service was top knotch!Very polite and accommodating!
Service was great and Howard was kind, knowledgeable and courteous. My twin size bed is very comfortable! You’ll have my continued bussiness with all things mattress related. I’ll recommend this place to anyone. Ill be sleeping well for now on!
Howard Wakefield made finding the proper mattresses for my family an awesome experience his customer service were excellent and his sound advice help every member find the perfect mattresses customized to their needs
Howard was extremely nice and helpful on finding us the right selection of mattress.
Nice and friendly people, helped us find exactly what we wanted without any problems! Highly recommended
Leo was very informative and personable and helped us find just the right mattress.
My husband and I recently purchased a mattress and box spring set from Mattress Warehouse with the assistance of Howard. Howard is one of the best salesperson i worked with yet. We gave him the details, our price range and he lead the way. Its been almost a week in our new bed and we are utter bliss. Thanks Howard 😊👍
Don’t Really Do Reviews But Howard Was Great Man ! If I Can Give Me A 10 Star Rate I Will Thanks Again Man !
Howard at Mattress Warehouse was the BEST salesman we have encountered yet. My husband and I were hesitant going in because we didnt want to be stalked. But Howard greeted us politely and let us look around for a few minutes. Then approached us and asked us if we needed help with anything. I told him exactly what I wanted and he fully delivered!! Very knowledgeable, friendly, and would highly recommend to anyone that needs a mattress. Howard is your guy!!
Friendly knowledgeable and fast service... got a great deal
Howard did a great job selling us our new king size mattress. He is very professional, knowledgeable, and patient. Thanks, Howard!!
Howard was a great help, made sure we understand how everything works.
Howard was great in helping us find the perfect mattress, thank you!
Great experience and service shopping for a new mattress. Howard was able to walk my wife and I between a few different mattresses to compare and found the one that will work for us. Very professional service and he was able to answer all of our questions. Delivery service was great and professional. Mattress and box spring was delivered on time and I was impressed that I ever received a call to notify me that they would be arriving within 15 minutes which was able to cut down the standard several hour block time that most business do. As stated on their website delivery was free for the mattress since it was 699 or higher. It may not seem like much to deliver a mattress and box spring but the delivery service was not the standard drop off at your front door or garage. They go the extra few steps and take to where you want it, quick setup, and remove all of the packing.Shopping for a mattress is not something you do often but I would highly recommend Mattress Warehouse when you are ready.
My experience at the 5th St Hwy Mattress Warehouse location was excellent. The store was clean and I felt comfortable there during the pandemic. Masks were required. I was greeted by show room manager Howard who was extremely friendly, patient, knowledgeable and courteous. The process of looking for a mattress, which I have not done in over 15 years, was smooth and anxiety free. The delivery was quick and timely and I would recommend this to my friends and family.
Buying a mattress here was excellent. Leo and Howard both assisted us with our purchase and were very friendly and informative. We were provided with all the information we needed to make a confident selection and we will definitely return to this location for any mattress needs!
Howard was very professional and super knowledgeable of all of the mattress’s on display and lead me and my girlfriend in the right direction when searching for a new mattress. Our experience at mattress warehouse was great. Thanks to Howard, my girlfriend and I found a comfortable, sleep assuring bed all within our budget. I highly recommend any 1st time mattress shoppers to visit Howard at mattress Warehouse’s N 5th st. reading, location. Great knowledgeable costumer service.
Went in for a memory foam mattress and adjustable base, Howard helped me out, very nice and knowledgeable. Store was very clean, prices great, awesome experience.
Howard is a very good salesman hes very polite respectful and knowledgeable of the inventory of the store helpful on all levels please go see howard an get your next mattress and box springs from him please keep him at ur store thanks Howard my family very much appreciated ur assistance
Not looking forward to the hassle of buying a mattress, I reluctantly entered the store expecting a very pushy salesman.. what I found was someone who actively listened to my concerns and addressed every single one in the most professional and genuine manner. Within minutes i found a mattress that was of high quality. We even got an extremely good price and a warranty. Howard went above and beyond for us. He even called to make sure I knew that my delivery was scheduled and assure I was happy with my experience. We will definitely return and i would thoroughly recommend going there. Excellent service from start to finish, and an unbelievably high quality mattress at an affordable price.
I was very happy and satisfied with my sale representative Howard .. He did the extra to help me solve my mattress issue. Very polite very professional went out of his way to make me a satisfied customer I would recommend him and mattress Warehouse to family and friends.
Howard was great! It was a very quick process with him when picking out a new mattress. He knows his stuff, he knew exactly what I was looking for. Customer service was 10/10!
Great experience. Ask for Howard 👍
Howard Wakefield was helpful and made the experience pleasant and easy.Thank you so much .
Howard was very friendly and very knowlegable. I had purchased a mattress there years ago and Howard was able to direct me to one just like it. Very accurate with his descriptions, I tried a few others mattressees as well but his 1st recommendation was perfrect for what i was looking for. I recommend this place for anyone looking to find a new bed.
This was my first experience shopping for a mattress and it was surprisingly easy and rewarding. My salesman, Howard, was very helpful and almost eerily accurate in his mattress suggestions. I told him how I liked my mattress and how I slept and I ended up buying the first mattress he recommended! He got me a very fair price and also helped me out with 6 month financing which helped my credit! I will most definitely be sending my family and friends Howard’s way. A 5 star mattress shopping experience for sure!
To Mr Howard Wakefield and the Matress Warehouse company, never felt so comfortable to buy anything Howard was on target and his expertise and manors were impeccable and he was very understanding of my situation again his mannerism you dont find that no more you really dont,perfect gentleman. I went to several stores including boscovs and they were just nasty and wanted to make a sale I went to mattress Warehouse on a recommendation on 5th Street in Reading and never felt so comfortable to buy anything and I have to say he went beyond his means to help a person like me and I thank him for it mattress Warehouse you have a heck of a man and the managers should learn from him and yes I purchased a bed and box spring..
I got a pillow from here and it’s like a warm and fluffy cloud. Like imagine drinking a hot chocolate beverage with whip cream on top through a metal straw because save the turtles. 10/10
Great experience! Howard was so friendly and helped us with exactly what we needed!
Howard was very nice and very helpful in helping me find my bed . He awncered all my questions. I will definitely be going back to Mattress Warehouse . If anyone needs a new bed i would say to go their, their are alot to choose from .
I bought a mattress there from Howard who was a very good salesman not pushy very easy to talk with knowledgeable and helpful the mattress was delivered and there was a problem with the mattress so Howard arranged to have it sent back he went Above and Beyond in doing so we got the replacement mattress and the delivery company which was an independent contractor messed it up it wasnt particularly usable except in the very short-term Howard came in on his day off to get all this done he also came in before the store opened to get paperwork moving he got it replaced and the new mattress is great I really have to hand it to Howard he knows his job and make sure that you are well taken care of I would recommend dealing with Howard to anyone who has to go and buy a mattress I cant think of another salesman that I have met in the last 10 years they could even begin to compare with him all I know the experience was great in the store the delivery company which wont be delivering anymore Im pretty sure was the only holdup the product was good and when they got a different delivery company all went well I hope this helps any of you are looking for a mattress make up your mind as to where to go
Went to Mattress Warehouse to get a new bed. The salesman was professional, courteous and extremely knowledgeable. We even got our bed delivered 4 days earlier than originally anticipated. If you are in need of a new bed GO TO MATTRESS WAREHOUSE and ASK FOR HOWARD!!!
Howard Wakefield, Exceeded my expectations in helping me to find my matress thank you very much.
Howard did an amazing job helping my boyfriend and I get the best deal on our new mattress and made things super simple and easy!
Howard helped with an exchange without question, went out of his way, and was very kind. Two thumbs up!
Howard was excellent to work with and he helped us find our dream mattress, pillows, protector and frame. Excellent customer service and awesome 0% financing! Go and see Howard!!!
Howard Wakefield was the most helpful guy we had on our journey for a new mattress. Thank you again and hoping this will keep us comfortable
Howard Wakefield was excellent.
Howard was very helpful and he was able to still get me the bed I wanted even though it was a little out of my price range. They have a wide variety of options too
The manager, Howard was awesome! No pressure, great prices, very knowledgeable and friendly! Could not recommend more! 5 Stars, 5 Stars, 5 Stars!
Had a great experience purchasing a mattress/box spring- offered free delivery 1+ hrs away. Howard was extremely knowledgeable about the products and very helpful throughout the buying process!
We knew we needed a new mattress but weren’t sure quite what we wanted. We had researched a bit online and came in based on the recommendations on here for Howard and Mattress Warehouse. We were thrilled with the service and knowledge Howard gave and you could tell he wanted to get us the correct mattress and not the one he wanted to sell which was obviously the case at another mattress location we went to!Believe the reviews, Howard is magnificent and very down to earth.
My husband and I had a great experience buying our first brand new mattress! Howard had a great personality. He was very welcoming and honest, he did not have a pushy salesman type approach. We told him our budget and he honored that, not taking us anywhere above it! He was also very knowledgeable about the products and we left with a great deal. We’re so thankful to have had such a great experience
Howard was fantastic in assisting us with the selection of our new mattress. We initially asked for a lower priced mattress and he took us straight there.He then (after asking our permission!!) showed us mid and high end/priced ones, explaining the pros and cons at each level, but never once pressuring us, just advising us and actually explaining why they were more and what a difference theyd make to our sleep and health. We ended up with a mid - high priced one and Howard got us a great deal on it with affordable monthly payments and the confidence that we made the right selection and investment. Highly recommend him to anyone looking for a new mattress.
Howard was an exceptional salesman who took time to explore mattress options with us during our visit on 2/14/20. Helpful, patient and knowledgeable about the mattresses including how to finance. Looking forward to a good night sleep on my new mattress later this week.
There was a good selection of mattresses, and the prices were very competitive. The manager, Howard, was incredibly helpful and friendly. He didnt try to pressure me into buying anything. I ended up buying two new mattresses from them this summer.
Believe it or not I had a great time buying my new mattress from HOWARD! There was no double speak, pressure or judgment, just a completely honest attempt to make me a very happy customer! HOWARD ran a diagnostic test to find the best mattresses for my bad back, got me financed with just over 3 months with no interest, despite my lack of an impressive credit history and now I am sleeping the best I ever have. Go see HOWARD (he said he usually works Wednesday - Sunday from open to close at this store) if you want a great mattress and experience! I’m a 110% satisfied customer.
Great service, awesome warranty & Howard, our salesman, was very knowledgeable.
Howard Wakefield is a great person to help you he helped me get exactly what I was looking for at the right price
Had a wonderful time purchasing from this company. Howard, the showroom manager was everything and more we could’ve hoped for. Howard was even able to arrange a line of credit for me, despite my credit being pretty much shot!! I left with 2 sets (originally I was looking for just a set for my son, but thanks to their financing I treated myself too), pillows, mattress protectors and rails. Rest assured (no pun intended) that I will be telling everyone I know about my great experiences here. Howard is a superstar and we love him!!
My fiance and I had the utmost excellent customer service from Howard!! He was by far the best! I will recommend him to everyone I know! Howard if you are reading this, keep up the amazing customer service and dont ever stop! Also thank you for taking my fiances situation into consideration and thank you for doing everything you could to give us everything we both needed! Your seriously the best! Thank you!!
This store is a little hard to find among the sea of mattress stores in the area, but it’s SO WORTH finding! Howard, who I believe is the manager, is AMAZING, their bed diagnostic test is GREAT, their prices are AWESOME, financing was SUPER EASY (they have 2 options, one for good credit and one for no or bad credit). I now have a great bed and “a bed guy” by the name of Howard. Go see Howard at MATTRESS WAREHOUSE (beware the others with the copycat “Mattress whatever” names and when you do tell him you were sent in by his favorite ZANY customer! LOVED it!
Howard was extremely helpful! He encouraged us to take the mattress test and made great recommendations based on our results. We left with great purchases and would buy from him again!
Pressure free buying with Howard who is very informed and helps guide your purchase expertly. Very helpful! Will never buy from anyone else! Go see him now!
My wife and I came into the store today, and Howard took care of us from the moment we walked through the door. He was very knowledgeable and helped us pick the perfect mattress for our needs. We are very pleased with the service we received from Howard and we would highly recommend him.
Howard was great. Very knowledgeable !
Howard is an amazing person. He makes sure he has a pretty good understanding of what you are looking for, with the purpose of proving you with the right information and matters selection for you to feel comfortable on your new mattress.
Great experience finding THE perfect bed for ourselves thanks to Howard’s help!! He jokingly said that Mattress Warehouse imported him from across the pond to help people get the right bed. Let’s just say had they done this it would have been a great investment as he’s awesome!! All round perfect buying experience, I’d give a thousand stars if I could!!
This location in a word? Outstanding! From the manager Howard, to the stock guy Mitch and the delivery team who delivered our new mattress the very next day to our home, this TEAM are amazing! I’d never shop anywhere else for a mattress and if you’re reading this you are smart enough to read, so you too are smart enough not to shop elsewhere either :DHappy Holidays and thanks guys!
Howard Most helpful person that I couldve ever found in the mattress industry.You need a mattress?Well I encourage you to come in and am pretty sure you will come out with the best deal and without any doubt.Any concern?Howard will make sure you leave the store without any concern.
An absolutely seamless experience. The salesman (forgive me for forgetting his name) was extremely accommodating, professional and thorough. Helped me pick out an absolutely beautiful bed, in my budget. Original cost $1000 on sale for $479!! The bed was delivered in the timeframe provided. Set up was a breeze. I chose to set it up myself, due to the room being painted and not ready for the deliveryman to set it up for me. Which he offered to! I would definitely recommend Mattress Warehouse of Reading to anyone interested in purchasing a new bed! Kudos to Mattress Warehouse of Reading!! 1/15/2019
Fabulous! From Howard Wakefield who helped us find the perfect mattress and gave us a great deal to really friendly and on time delivery drivers I can’t say enough good things about the whole process.Some highlights were that Howard gets people military discount ALL year round and takes your word on your service to your country; also liked that Mattress Warehouse is 100% U.S. owned and operated so their profits stay here. Almost all of their beds are made in the U.S. too which is very important!They actually care about customers and Howard made us feel we mattered and were so much more than a number or a $ sign.Thank you again Howard and the whole team that make up the Mattress Warehouse family team, we really appreciate it.5 Platinum Stars.
Brilliant! Wife and myself were out looking for a new mattress which like most people we hate doing. We were doing the 5th St Highway run and were pretty much over it! I then remembered (though my wife says it was she who remembered so I guess Im wrong ha, ha) my one buddy telling me about the place he got his and the guy they jokingly say they imported from across the pond to help customers. I called my buddy and he gave me the stores name. We went in and there was Howard from across the pond. He was helpful, knowledgeable, friendly and funny - wife says I need to add charming too but I wont ha, ha! We spent about an hour there and it was a pleasure as Howard would say. We got a great bed, great price and great service and no BS! Delivery was quick and easy and the delivery guys were very professional. Thanks Howard and if I see you in the pub Ill be sure and buy you a pint buddy - that means mate in your language ha, ha. Best mattress store in Reading!!
Best of Reading. We first purchased from this location a little over a year ago and Howard was awesome. Since then we’ve bought again from Howard and it has been great. We’ve also sent family, friends and co-workers to see him and they too have been looked after really well. Can’t recommend strongly enough. You won’t be disappointed. Tell him The Rebers sent you! ;-).
We had a great mattress buying experience here. The manager of this store Howard even called his regional manager and then used his employee discount (with his bosses permission) to get the mattress my son loved at a price we could afford. Thank you Mattress Warehouse, Howard’s boss (I think his name is Pete? Sorry if this is not correct) and especially Howard! We are so grateful and we will be telling everyone at our church to see you if they need a bed. God bless you all.
I stop by at the mattress warehouse in reading .After a long day, searching for the right mattress, and of course the right price to fit my budget.The sale person was excellent, first he told me, that, they do things differently@ mattress warehouse. He put me on a system, he put emphasis on (system ) call bedmate. I reminded him that am working on a budget, he ensured me that I will leave happy and to be honest, am beyond happy am ecstatic. If u looking for a good night sleep on a budget go see Howard. U will be ecstatic like I am. Little note Howard. Will be sending friends and family your way..Thx a million.
Howard was Fantastic, needed a few items for my college student son leaving the nest! Ever wish you had a expert with years of experience... Go see him. Thank you!
Very smooth from selecting the right bed for our daughter with Howard’s help to courteous and professional delivery guys. Great prices too. Highly recommend this store for any bedding needs!
First off I am not a person who is easily pleased. With that said I have been looking to replace my mattress for a few weeks and did a lot of research and pricing. I decided on a Sterns and Forster mattress and went to Mattress Warehouse on 5th street and met the manager Howard. He was fabulous. He explained the differences in the Sterns and Forster mattress I thought I wanted and took the time to explain the differences and after asking me about my sleep pattern and aches and pains he recommended slightly different feeling Sterns and Forster but at the same price point which I liked since he wanted to make sure I was happy without trying to sell me more then I wanted or needed.Howard was not the usual pushy salesman I had experienced in earlier mattress purchases.He actually wants you to be happy.Well I finally pulled the trigger and bought the mattress. The day of delivery I received a call from Mattress Warehouse saying the truck had broken down. My window for delivery was 12:30 to 3:30 . They were sending another truck to unload all deliveries and would get to me as soon as they could. At first I was not happy but the person who called apologized and then Howard also called and apologized and said they will get it delivered because I had taken off work. Well they showed up around 6 pm and the delivery team was fantastic. They both were quick, professional and cleaned everything up and took away all trash.Things happen but they communicated and really understand customer service.Thanks again to Howard who was fabulous and everyone at Mattress Warehouse for your great customer service .
Very neat and nice showroom (a surprise on 5th St Highway). Our sales consultant was wonderful too and he made us laugh and helped us relax. Got a very good deal as well. We highly recommend this store.
Howard was AMAZING to work with, he showed us a couple different mattresses until we found the prefect one for us, in less then 30 mins we were walking out the door with our brand new bed for an amazing price thanks to him!!!
Had read the hype on here about this guy Howard so we figured we’d drop in and see what all the fuss was about. All we needed was an occasional use twin set. Howard was straight to the point, showing us budget friendly economy mattress sets with no B*S*! Deal done! We know where and whom we are getting our next set for ourselves from and now we’re not dreading it anywhere near as much. Thanks for hooking us up Howard - you are worthy of the positive reviews on here!
The manager Howard allowed us to combine my MILITARY DISCOUNT with my partners TEACHER DISCOUNT so we could get our perfect bed at a really great price that fit our budget. A fantastic buying experience.
We were in need of a new queen size box spring immediately due to an incident while we were moving house - it was faulty rope and not my son or husband’s lack of tying skills I’m told by both of them *cough yes, sure, cough*Howard the sales manager was able to get us a brand new one for $80 which was an awesome deal. Mitch, who Howard calls his stock guy extraordinaire, loaded it and tied it down securely to our vehicle allowing us to get it home without incident - they must have special rope there *looks at son and husband*.The service was awesome especially when you consider we were only spending $80 with them.I’m not surprised at how many positive reviews this store has as they really give 110% customer service from start to finish. We will be back!
Bad experiences in the beginning leads to world class delivery, customer service and pro-active management leadership in the end. While I could’ve blasted my experiences all over the place, my actions and words would have been reckless…and I’m glad I handed over my concerns to the Mattress Warehouse management team.They were equally disappointed and quite frankly embarrassed to hear my experiences. They shared my concerns all the way to the top and didn’t ignore the impact. They stepped up, took control of the situation, stood behind their values and brand and turned things around 180 degree. They recovered successfully and we were able to isolate this issue.Having purchased from them before and have a good experience I knew something was off and together, collectively, we made the customer loyalty and buying experience even stronger. We’re both better off for it. And when it comes time to buy again – I can rest assured Mattress Warehouse literally has my back.So a word to the wise, allow a company to advocate and consult with you and in the end you’ll be unimaginably surprised. I love my purchase and don’t regret my decisions at all. The store manager didn’t disappoint nor did the management team. Good things do happen to those that wait. Great job guys! Absolutely fantastic! My faith is renewed and they kept their promises.The only problem now is that my bed is too damn comfortable and I don’t want to get out of it. But that’s on me. Best purchase ever, from a great company that says what it’s going to do and does what it says. They talk the talk and walk the walk and back it up. That to me speaks volumes!! Great company and wonderful people who truly care.
I’m a very satisfied customer. Howard was very nice and helpful without putting pressure on me. Will definitely buy from him again. Prices are good for good quality mattresses also.
Selection (Mattress Warehouse) = Great.Prices (Mattress Warehouse) = Great.Service (Howard Wakefield) = Great.Delivery (Forgot their names) = Great.Bed Set = Great.Could not be happier with everything. Thank you Howard and Mattress Warehouse on 5th St Highway!
Howard was great and got us financing for our new mattress set and protector, I wish I could give ten stars!
Simon took great care of us. He was very knowledgeable, not pushy, let us take our time and helped us make an informed decision on our purchase. We received excellent service and very timely delivery. I would never go anywhere else.
Recently purchased three beds from Mattress Warehouse on the 5th Street Highway over a period of three months. Sales people knowledgeable, service excellent, and delivery on time. Best prices around town. When delivery personnel had a problem putting the adjustable bed inside the frame I had purchased, it was taken care of immediately. They phoned the district manager and he personally came to my home and solved the problem within two hours. Highly recommend!
VERY HAPPY! What we’d feared would be an ordeal was quick and painless. Howard at Reading Mattress Warehouse got us a fantastic Sealy mattress and box spring that is just divine and within our budget. Already feeling better and recommending him to family and friends.
First off don’t let this company’s name fool you! The “warehouse” part of the name conjured up images of a dank, dusty concrete floored building full of mattresses wrapped in plastic and piled high - THIS IS TOTALLY NOT THE CASE!! We were so pleasantly surprised when we walked in; the showroom is immaculate, the beds are beautifully displayed. They have a huge range from the budget conscious/friendly beds at the back through to stunning hand-crafted mattresses at the front. We were greeted by a gentleman by the name of Howard wearing a suit and a big smile. We explained we were doing some ground work as we are in the process of moving and don’t know what size we want and quite what we need until we find a house to buy. Howard was great. He gave us tons of information about different types of beds, told us what to avoid and why, used a diagnostic machine to find out which beds “fit” us best etc. He explained financing and that no matter where we end up moving to they can deliver there and coincide with our settlement day. We are still a while away from moving (hopefully not too far away) but when we find our place we are set as we’ve found our mattress store and mattress expert!
Got a great deal on a very comfortable mattress for our camper here. We were fortunate that we needed a standard queen size although Howard told us Mattress Warehouse can get custom sized ones too. Can’t wait for our next cross country adventure, I just hope we don’t sleep through it all lol.
Howard, the manager of this store, is awesome! His knowledge and attention to your needs and wants, rather than just chasing the sale and your money make shopping for a bed with his help really easy and enjoyable. Don’t do anything until you see Howard!!
It was time to replace our old bed. My chiropractor suggested we see Howard at this location as he had a diagnostic machine to help you determine what type of bed you ought to get if you have back or neck issues etc.Long story short we did and ended up getting the perfect bed, pillows, protector and last but not least a lifestyle base (I can raise the head, the feet and it has a zero g option that takes all the strain off my back) from Howard. We got a great deal on great products, the whole 9 yards and it has really made a difference with my back and my husband’s neck!Though don’t worry, we will still be going to our chiropractor, just we will be in less pain when we do and much more well rested!
We received the most wonderful service from a gentleman named Howard who is the manager of this store. It was actually a delight to shop for a mattress with Howard’s help, knowledge, guidance and LACK of pressure. We did the diagnostic test that narrowed down the selection for us based on our needs for support and pressure relief. Howard took us to each bed, gave us a basic overview, then encouraged us to lay on it for as long as we wanted. He’d excuse himself so as not to make us feel uncomfortable and so we could talk. As soon as we’d get up he’d stop his paperwork and come over, find out what we thought, answer any questions we had and ask if we’d like to try the next one the computer had recommended. It was such a pleasure to have a bed salesman be so laid back but totally engaged at the same time. I would’ve expected this more from a store in the ritzy neighborhood but apparently Howard and his classiness have been at the 5th St store for over 2 years now! Talk about a diamond in the rough!*****Top marks and thank you from Tom and Lisa.*****
Perfect mattress shopping experience! Howard is THE mattress man! Make him your mattress guy too as he makes sure you get more for less! Peace.
Totally outstanding! My husband went in looking for a good, not great (or expensive) guest bedroom set. He dealt with the manager Howard and got great service and a great deal. Prior to our selected delivery day my husband mentioned that he’d been told the bed was available in different heights by Howard, but my husband had just chosen the regular height. I called the store and Howard answered. I asked him to check on our order to which Howard replied that he was “more than happy to”, but could I give him a minute to boot up his computer? It was at this point I realized it was 8:45 am and they don’t open until 10 am :P. I apologized for calling so early to Howard and he said it was “no worries at all”. He checked my order and then went and measured the height of the regular set and gave me the height of the low option as well as the regular set. This is better service out of hours than most companies give you during work hours!Howard is truly an asset to Mattress Warehouse and please see this as my nomination for Howard to be employee of the month if your company has such an award as he is very deserving of it!
We spent our Thanksgiving moving from out of state and were screwed over by another mattress company who promised but never delivered! After 2 nights on the floor because of Thanksgiving we went in search of a mattress STAT! Howard at Mattress Warehouse was able to get a brand new queen size mattress and box spring and frame straight away from his stock room! The mattress is wonderful (Biscane) and Howard was a delight despite the fact he was pulling a double for Black Friday. These guys are the real deal unlike those other schmucks! Also props to Howard, when we told him our story he asked where we’d had the problem and when we said we’d rather not say he dropped it and went back to looking at making our future better rather than dwelling on the negatives in our past, a very professional approach, we’ll done Howard!