Ill give it 0 stars if I could, dont step in into this place I felt animosity coming from the heavyweight dark skinned girl, giving me an attitude because she wanted to talk on the phone while trying to helping me... smh how do people like this get to work for metro it was my firs and most definitely the last time in this store. Penn street Jun 17 2021

Love it friendly knowledgeable, helpful staff and good prices

By far the worst shopping experience Ive had in years. After my phones power button decided to finally stop working as well as the screen not turning on, I researched the issue online and found multiple videos about it being a common problem with my phone.Apparently it required the case to be removed and the battery removed. I never received the pin that opens the sim card tray and after trying everything from a pin to a paperclip nothing would open it so off to the store I go.The second I walked into the store I was rudely yelled at by one of the female teenaged clerks to wait outside until she was done serving the current customer.After waiting outside in the 93 degree heat for 20 minutes, I was waived in where I explained my problem to the clerk while the entire time she looked either stoned or half asleep and acted like I was bothering her.After half listening to my problem, she told me that they havent sold my model phone in years (although I bought it there only a little over a year ago) and the phone was repairable because the screen was broken which was a common problem with this model.When asked how mutch it would cost to fix the screen she said she didnt know. I asked if the battery could be taken out and put back in because that fixed this screen not working issue in allot of cases as I read online. She looked at me like I was crazy and told me the battery couldnt be taken out. My only option was to buy a new phone.As Im completely broke but needed a new phone, after putting up with more attitude while she activated my new phone even though I was as polite as can be to her, I finally walked out of the store $115 poorer with a new phone in my hand.When I got home I used the sim tray pin included with my new phone to eject the tray from my old broken phone, removed the case and removed / reinserted the battery and put the phone back together which fixed the stuck power button. Low and behold, the phone powered on and the screen worked! So there wasnt a damn thing wrong with the phone.Wow was I heated!Im finding another carrier. Metro used to be such a great service with professional salespeople but now all they have to offer are rude teenagers that act like youre bothering them that know nothing about the product they sell.Beware of this store! The little kids that run it are only looking to maker a commission instead of assisting a longtime customer with fixing an issue and ripping you off of money that is in major shortage in these hard economic times.

The store is trash just like there employees .they ignore there customers most of the time holding there own conversation with each other the had a line of ppl and the employees were talking amongst themselves they should do everybody a favor shut the store down lousy customer service no knowledge of there job.its sad these folks are there just for a paycheck and do very little work

Very reliable outstanding customer service and very polite

If I could give negative stars, I would. The customer service rep had no customer service or even basic human skills whatsoever. First I was greeted by blaring Spanish music behind and I had to repeat myself several times so she could hear me. Neither rep working knew what the password was for the store to test my Wi Fi. Then she refused to set up my free Amazon Prime account which was included with the package I bought. I had to visit the store 4 times and it was like I was bothering them. Then she blantly lied twice to me. Boost is right next door. I strongly recommend you go there. Not worth the hassle. Zoraida is the only competent person there and is very friendly. If shes not working, Run!

Went to upgrade my phone

The worst store I have ever been and I been to some bad stores with bad employees and these people shouldn’t be aloud to work around people . They to learn people skills you need to go back to pre-k and learn something

Very friendly and knowledgeable staff. Got what I wanted how I wanted it. Happy with my new phone and new line of service. Thanks Metro on Penn

Great place to get a phone. Free amazon prime is nice!

Great store. great staff. best prices

Bought a cool pad from David, the one speaker broke on it within 30 days. I took jt back, be said hed order one and call me. Well he never called. Went back, then be he sId it was on back order and looked at my phone and said he wouldnt do it now, since he said it had marks in it, then hed get charged for jt. Straight up BS, never even ga e me a courtesy call about the phone being on back order. Total scammer!

Always a great service 👍

What happened to this place? Do they even have any monthly plans here anymore? They dont have any signs up anymore. Theyve been going down hill really fast. It seems like alot of mass confusion when I go there. It seems theyre getting as bad as the other places and you wait forever, when you just want to pay your bill. The staff is friendly though. I dont see how they maintain their sanity with all the mistakes their equipment make and all the impatient customers.

Its a place filled with love for people l Love my store.😇😉

This business calls me all day long. Only rings twice and hangs up. Finally just called them and put myself on do not call list, idiots called me again this morning.

Every time i go & it never fails 4 me 2 pay my bill its usually a madhouse the place is FULL of people i feel like i dont belong b cuz everyone is speaking spanish ! but on the plus side i love metro pcs cellphone & the plan i have !

Best bang for your buck! No other carriers come close to the data plan metro has!!

Close before its time. Bad service.

Staff crooked didnt put password in correcly had to get a new number reading store penn st

Terrible experience one woman stood there while there were a line of customers.they had no clue how to fix any phone problem very uneducated staff.contacted the corporate office in tx to report the store .

Always 1st great deals from these guys

The outside of the store looks like a garbage strike. Made a negative impression on me.

Very nice and very helpful staff

Great customer service!

Metro dont care enough about there customers to speak to someone your call is sent overseas

Staffed by a bunch of teenagers and young adults who have 0 enthusiasm about their jobs and/or life in general. I know 10x more about phones then they do but hey what do you expect.

It is very good

Horrible customer service employees care more about playing trash music and socializing then helping customers employee dropped my phone cracked the screen and said hope you have insurance literally worse then the store in Berkshire mall and they are garbage.

Good service

They sucked unprofessional!

Cheap phones and service

Great

Very good

Well

Monse because most of the employees are not friendly and there are times that one goes and are in an attitude with the costumer

Tremendous service