Matt White at the Verizon store in Raymond New Hampshire worked above and beyond the call of duty to resolve my billing issues. He put such exceptional effort to make sure everything was taken care of. He should be commended.Verizon needs more employees like Matt WhiteOn your team!!Very truly yours,Shelton Pierce

Went in looking for a new iPhone and Douglas was beyond helpful! He was able to answer all my questions and make the whole process effortless. Verizon is great but Douglas was amazing.

Matthew was absolutely incredible! He helped me with a number of issues that have been pledging me for years! I have been in to every single Verizon store I’ve seen for 4-5 years asking to solve these issues. No one has been able to solve for these, ever, except Matthew. Matthew was kind, courteous, funny, and highly professional. And, he upsold me to an iPhone Pro Max which I was merrily interested in hearing about. Best Verizon experience in my 10+ years as a customer. Please take care of that employee, as he takes care of Verizon, like no other. Thank Matthew and thank you Verizon. Best regards, Daniel Gaddis Raymond, NH

I worked with Mr. White at this location on Memorial Day to get a new iPhone when my previous one had been inadvertently broken by me earlier in the day. He was attentive, thorough, and honest with the devices and accessories that could be offered, and he talked me through the math of how it would all pan out and what would get me the best deal for my budget. I always appreciate when salespeople stay transparent despite what they could otherwise get away with. He also maintained a refreshing and positive attitude during the visit, and kept me updated with how long the transfer of information between phones would take, during the wait time. I would recommend this location (and Mr. White!) to anyone looking to explore options for new phones, plans, or accessories.

The personal is very knowledgeable and super Friendly. I enjoyed gotimeing too the Verizon store in Raymond N.H. Every I need material and or help with my phone I will defioniteloy go to that store over all the others. I had a very pleasant experience.

Stay away!Done with this store and Verizon because of this store! The managers dont care either. Talked to one of the owners and she stated she had been there for 4+ years when I complained theres never the same sales person in the store. And I have never seen her there. EVER! She seemed rude for a manager. Oh its your store so you can be that way with customers?Twice Ive been there and got bait and switched into something we didnt want at fabulous prices too good to be true prices only to get our monthly bill and it NOT be what we were quoted! We then called Verizon wireless directly and they basically said we can lower it by $4. What?! Its almost $150 more than he quoted us a month! Liars.Stay Away!Then we had this liquid glass protection added to our phones without the sales guy telling us it needs to be reapplied every year! Which wouldnt have been needed if he didnt talk me into a good deal on a note, that wasnt actually a deal when you get your 1st bill!!! Also when I didnt want a samsung edge phone in the first place and that you cant even put a screen protector on!

My fiancé and I went in to take advantage of the promo currently offered and we worked with Matthew . The store was busy and he was able to help multiple customers at once while assuring everyone was getting what they wanted. He was super personable and went above and beyond to make sure all our questions were answered and we were comfortable getting into the plan we wanted! Highly recommend him for his assistance and knowledge!

Mathew in Raymond is exceptional and has been amazingly helpful. Please add this to his personal file

Matthew was incredibly helpful and friendly! Turned a complicated situation into a simple one and saved me money in the process!

Cassandra is great! Very helpful and patient with all our questions.

I have been to many different Verizon stores, this one is by far the best. Yesterday I bought a phone at another location and it was a lemon. I was desperate to get a phone that works. I went to the store and Raymond and the Sales Lead Matthew not only helped me figure out why the phone was a lemon, he was able to get me a better phone that worked, while lowering the monthly bill. He was very knowledgeable, and explained clearly what he could and could not do and why when he was helping me. He offered to call the other store to explain the situation in advanced of me returning the other phone and he even followed up the next day to see how things were going. I dont tend to write these reviews, but it was refreshing to have an experience that was above and beyond the normal standard you get when visiting retail stores. Matt is truly awesome at his job and very passionate about helping you. Highly recommend visiting if you have any phone issues.

Busy place but efficient. The staff are knowledgeable, understanding, polite, attention to detail with a great sense of humor. They seem to enjoy their opportunities to help you. If you have not been there...try it...youll like it.

My mother and dad visited your store this afternoon..Customer service was by far the best I have seen. Mathew White was professional, very patient and respectful to my elderly parents. This is how it should be, the level of knowledge and problem solving, again very pleased..

Of all the Verizon locations I have been to Raymond NH is, by far, the best. The customer service is awesome (which is a rarity nowadays). The employee I had the pleasure of dealing with, Matthew, truly went above & beyond to ensure I knew exactly what I was getting. He took the time to correct an issue I had w/my account (due to a previous person basically tricking me into a 2nd line). He was extremely knowledgeable, friendly & made buying a new phone fun. I definitely recommend shopping at this Verizon store.

Everytime I go to the Raymond Verizon store I have had my questions answered and my problems taken care of, I cant ask for more than that from any provider. 5 stars for a competent store. Thank you Matthew and Brianna

Amazing people great please to get a new phone

Matt is awesome!! He went above and beyond to fix some problems I had with my phone and bill. I’d have to say this is probably the best customer service I’ve ever experienced in my life! Thanks Matt!

Extremely Amazing experience with Matt. Great customer service. Very Prompt when he said he was going to call, He did. My Girlfriend and I are extremely satisfied with the performance of this store. Will be returning for sure.

Needed to use my ins for my phone, got new one and Matthew was wonderful in transferring everything over. His always been great with any questions I have ever had

Very helpful and pleasant to deal with

Went into the store on Black Friday to switch over from AT&T. I was going on a family member‘s plan and wanted to keep my same number I worked with Eli and he explained everything I would need to keep my same number we talked about which phone would best suit my needs. I came back on Saturday after getting all the necessary information. Eli was awesome he was very funny!

Matthew was wonderful. Very knowledgeable and very patient. We had a lot of transactions and a lot of decision making to do. He was very professional and very kind. I highly recommend.

Casey is great she really helped me narrow down my options.

Did a phone upgrade the staff was helpful and friendly.

The manager of the store, Matt, was very understanding about an issue I was having and went out of his way to resolve the problem. It’s very appreciated and would recommend you to everyone!!

This is my go to store. Other nearby stores make you feel like a number, literally. Always a pleasant experience. Very knowledge and proactively looking to provide the best value. Ive always walked out with either a lower bill or more services for the same or not much more money. Cant say enough.

After spending 3 hours on the phone with Verizon trying to activate my sons new Iphone11 with no luck and awful service I went to your store and got it done. Eli was fantastic! He had it done in no time at all. That was some of the best customer service I have ever had. Thank you Eli for all your help for a very stressful day!

Matt is fantastic within 5 mins was all set!

Had a great experience at the retailer in Rymond NH. Staff was friendly and very helpful. Matt the manager was truthful and did not try and upsell anything. A pleasure doing business here.

I havent visited this location since the new ownership, but I will say how amazing it is to see POSITIVE customer responses & true care for this location!! I worked for the prior owner for a few years running the back end of the business & LOVED the customers in Raymond ❤ Old reviews reflect my reasons for leaving, but the store popped up in my google reviews to leave feedback🙂 Im so so so so happy to see the positive turnaround! Great Job & I wish customers great customer service that they deserve, as well as a prosperous business venture for employees/owner.

Left without purchasing. Wont be back. Very pushy to get you to buy add ons. Would have had a car pmt by the time all was said and done between adding a tablet, insurance for two phones that I just didnt want in addition to the phones and a plan. Great for someone that wants everything offered though!

Unfortunately not helpful tonight whatsoever. Originally when I called to confirm appts werent needed, Matt(?) was so nice & energetic! Then I showed up and Cassandra helped me. I only said my texts werent showing and she reset my wifi and sent me on my way. What??? Of course that didnt work, but had she listened/asked more info it may have gone differently. She said come back if it doesnt work...not all of us have the time to hang out at verizon. Needless to say, it was disappointing. The people at the Stratham location fixed this and were very helpful!

I came into to get some help with my phone today. The worker, Eli was very patient and explained step by step what he was doing and how to fix at home if it ever happens again! Thank you!!!

I was there a 3-4 times for different issues with my phone and my sisters phone. He help me connect my phone service as I changed from ATT to Verizon. While I was he multi tasked two customers and fixed both issues. Thanks for the great service Matthew!!! You’re the Best !!!After the great service and friendly service with all the staff, this is my go to store for all my Verizon needs! Try them out !! You’ll agree!!

It was very good but it was only one person working probably because of the coronavirus

We had a great experience here! We switched from straight talk after issues with their customer service. Coming here, Cody and Matt were so helpful in the whole transfer and made the whole process so easy. So happy to be doing business with them!

Matthew was excellent, helping me set up my new phone service. He helped switch over my new number, and was very knowledgeable and friendly! I would recommend this store to everybody coming over to Verizon.

After going to another nearby Verizon location and receiving horrible customer service I was very pleased to receive top notch, very friendly service from Mathew & Aren today at this location. They both offered me great assistance with all my questions regarding my current service and explained information in language I was able to comprehend! They were a pleasure to work with and I will always return to this location. I was pleased to learn they are privately owned vs corporate operated, and it was evident they take pride in their business by the high level of personal customer service they offered.

Eli is the best. He was super helpful and went above and beyond.

Very helpful staff. I will continue to go there for all my fone needs!

Matt was simply amazing and helpful!

Tim currier was a god sent. He helped me so much. I found him pleasant, friendly, informative and very professional. I will do future business here and recommend it to everyone. Thank you

I went here because my iPhone had a “glitch” Matthew W. assisted me and he went above & beyond to make sure I had best possible solution! He was EXCELLENT! I highly recommend Wireless Zone, you will be completely satisfied with the Customer Service!

Jay, Kayla, and Michael made our transition from AT&T simple and easy. Great deals on Pixel 3s made this an easy choice. Was so tired of deadspots and dropped conversations that we were happy to go back to Verizon! Noticed an immediate change in coverage at home from 1 to 3 or 4 bars, with no more dropped calls between town and home. New management at this store is a welcome change with great customer service! Highly recommended!

My experience at the Raymond location was super pleasant. I have been a Verizon customer for several years and this experience was by far the easiest most thoroughly explained and professional interaction of all. I highly recommend meeting Manny and Jay and receiving from them excellent customer service. They are genuine people who treat their customers with congeniality. Chris and Adrian were supportive and the team spirit was evident!

Had an issue with my account walked into the raymond store and Matthew White was super helpful and solved some issues and also lowered my monthly bill!! 5 stars all the way Thank You Matthew!!

Came into the Verizon store with my son today and was welcomed by Janice. She was extremely helpful and very knowledgeable with what we came in for. She took the time out and helped my son with trying to transfer data over to his new phone and gave us great advice. It was the best eaperience I’ve had today in the 10+ years I’ve been with Verizon.

Whatever was happening before to get bad reviews must have been fixed. My husband and I went in to get general help and were so pleasantly surprised to be treated so over the top nice. I would rate 10 stars if it were possible. We were helped with no pressure only sincere down to earth help and I can honestly say it was such a pleasure spending time with Jay. Would recommend going to this store any time and will definetley be back. Thank you Jay for making our night so special.Add photos

Service has improved and the store looks so much cleaner! One associate, I cannot remember his name but he was working Tuesday night, was very helpful when I received an email from Verizon inquiring why I didnt return a phone I didnt order.On a weekday previously, when I thought I lost my phone, I didnt get much help but I was treated with courteously. I found my phone using my computer. The business has improved.

Jay Baptists at the Raymond NH store is amazing!! I am not cell phone savy and Jay was very patient and understanding with all my questions! He even helped me set up all my apps.My husband and I are highly satisfied with his service and will recommend to friends and family.

Mathew was amazing!

I went in with a issue with my phone and Jay was pretty straight forward with me with what might happen. He gave me time to think about the repercussions while he was figuring out alternatives. Long story short he managed to erase my phone without losing anything. I am very happy with his Jays service. Highly recommend going to the wireless zone in raymond .

Awesome staff, friendly and very helpful, I recommend them to anyone who is in need of a new phone or if you need anything done or fixed.

Matt was great!

I dealt with a young man named Adam. What a wonderful experience. He took time to answer all my questions. He was very attentive to me, quick, thorough, mannerly and without question, he knew his product, took pride in demonstrating all the features and how it worked. I commend you for hiring such a talented young man.

Mathew white he was really helpful even if I didnt buy anything but I did it

My husband and I got new phones. Had to leave AT&T, as the the reception was terrible lots of dead spots, so frustrating. Thank you Verizion....no more dropped calls. The new ownership has obvious improved at the Raymond location. We needed to go back another day for additional help and they were just as professional and personable as the other day. Thank you Jay, Michael and Kayla...you are the best. Thanks for all your help and all done with a smile

Went in for desperate help updating and starting my new phone. Tyler was professional and awesome, answered all my questions, and took care of everything! Im sure I would have messed it up on my own; so glad I went in and got his expert help!

Manny took awesome care of me and my mother. Called us as soon as our phones came in got us in and out quickly. Knew his stuff and but our liquid glass and cases on for us. Ive told my friends too. Hope it helps

Matt White was. Very polite, very knowledgeable, and a great help. This. Raymond location was very handy, because We love in Raymond.

Matthew was helpful and very patient glad there is a good Verizon store in Raymond now!!!

Service was excellent, Cody and Matt were super helpful and friendly! Glad we went in!

Matt White was extremely helpful and a pleasure to do business with!

Went to store after losing phone on vacation, David helped us out, He just started working at this store, he must have worked with the company for awhile, he knew his stuff inside out, very helpful, It is very frustrating to lose your phone and he made it a lot less painful, He got us set up with everything we needed to get back on the road and never once tried to oversell us anything, he even took the time to go over our whole account and make sure we are getting the best service for our needs, and all this was done right before closing. I for one hope he works at the location from now on.

The whole Team at the Verizon Raymond, NH store is outstanding. They explained their products and services very well and obviously know both the iphone and android platforms very well. We highly recommend their service, patience and personality.

The raymond nh branch was very helpful.

I worked with Matt o. Saturday when my phone died. He was fantastic! He got all my lost pu tires and texts back and set up my new phone and answered all my questions. The phone swap took hours and he warned me so I could leave and go grocery shopping and when I got back it was done. Ive never had a smoother new phone experience.

Eli was a pleasure to work with. :)

Jay gave the best customer service. Very knowledgeable on the products. Answered every question professionally. Will defentaly come back and recommend everybody to come to raymond

Jay was extremely helpful and knowledgeable! Very comfortable low pressure very happy with our service and product

Stop by the Verizon store today March 12 work with Jay excellent man took care of us plus excellent customer service. Would highly recommend him to everyone

Everytime i have a problem, this store always helps out! Very friendly and efficient, especially the gentleman who helped me out today with a horrible pop up situation (sorry i never got his name).

My visit was super easy and Janice and Jay were incredibly friendly and helpful. One of the best experiences Ive had at any Verizon store.

Recent trip to Verizon store In Raymond was a pleasant experience because the sales rep Jay was not only Professional but he is very Knowledgeable and assisted me with the purchase of my new Galaxy S9. Thanks Jay!

Very helpful staff.

Came in for a simple device switch and Jay was the nicest rep. He was so patient with my lack of knowledge for technology . Would definitely come back and recommend going to raymond

Janice manages the Raymond nh store she is very friendly, helpful and kind. She always helps me with any questions that I have. She has a loyal customer for life! William Hoitt

I walked into this location with a shattered Casio Commando. I was not necessarily going into the store to get a new phone. I knew I had a free upgrade on my account. I spoke with a sales associate who ended up selling me a Galaxy s7 Edge with a screen protector and case. As a sales associate seeing the phone that I walked in with, he should have known that a Galaxy S7 Edge would not be an appropriate phone for me. Instead he went for the biggest sale and commission possible. I did not realize at the time that the screen on the phone was already starting to crack until I got home. I immediately called the store to see what my options were and I was told that someone would have to get back to me. I called back several times in the following days before going back into the store. I found out that my free upgrade had not been used and that the sales associate had signed me up to pay for the phone in increments on my monthly bill. I did not sign any paper work for this charge. When I asked to see a copy of the document I was presented with a signed contract agreement that was NOT signed with my name or even my hand writing! To this day I still have the Galaxy S7 with the cracked screen and no further information as to what is happening with my account or this phone. DO NOT go into this store unless you are looking for extra charges on your account and awful customer service!

Do NOT go to this store for ANYTHING. For the love of everything holy, go to ANY Verizon store aside from this one. My husband and I went here to order two new iPhones. Long story short, the manager signed documents that my husband came in and picked up his phone-and he hadnt. Thats fraud, yall. Its been miserable going up the chain on this one, especially since its independently owned. If you want honest service, avoid this place like the plague.

To all the people that have had a bad experience at wireless zone in Raymond nhI would like to say they are under new ManagementThey ROCK!!! I wouldnt go there, to my surprise everyone that works there actually care.Mgr JANICE IS SO SO CARING, as are her co workers : JOEY-Manny Jonathan, cant do enough for their customers, Im happy I went, instead of Epping !!!!!!!Thanks guys, you really make a difference, Ill be back!!!Diane

Best Verizon wireless store is in Raymond nh working with Manny,malvin and Jay was easy smooth and informative on my needs I would recommend this store it is worth the ride

I was thinking about buying a new phone and I was very hesitant about buying a new one and running my credit and Jay Batista made me feel comfortable with running my credit and made me positive about buying a new phone that I said yes, and I now have a new phone galaxy s9 ...and I got accessories and he set everything for me . I went from very hesitant about buying anything to leaving very satisfied.

Matthew was super helpful and very nice!

Horrible store and company. Do not support this franchise if you care about employer rights. Make sure you check your bill, their sales people get paid based on how much they can put on your bill and sell you. This includes unethical use of activating nonexistent lines or even adding a tablet to your bill and hoping you wont notice a charge. Horrible company run by a greedy man who basically will not pay his employees unless they hit an astronomical goal. Guess who getsthe brunt of that behavior? The customer, go to a corporate retailer not a franchise like Wireless Zone if you care at all about getting honest service.(also, just so you know, the 5 star reviews must be from employees or friends of employees.Id bet the farm on that )

I went in cause my cell died, I asked if they could help out (With my phone) Everyone was WAAAAAAAAAY more interested in selling me a new phone, then tried to sell me a different plan, and Ghost lines and insurance, What the hell? Why do i want to talk to ghosts? MY PHONE IS BROKEN!! They never even tried to power it on, The assholes at the Verizon store in Epping have even treated me better then these guys, sorry guys, 1 star

I went in to the store on 8/10/15 at about 8:45pm (they close at 9pm), to get a cell phone and sign up for a plan. I was helped by Shawn McCleary, and he was absolutely WONDERFUL!!!!! He didnt rush me at all, we had normal friendly conversation while he was setting everything up for me. He helped me completely set my phone up, and he gave me some excellent dog advice. I will never go to another verizon store again, unless of course he transfers some where else. He is now my Verizon guy and i will only see him! He gave the best service i have ever gotten at a verizon store ever!!!!

Great service, friendly and helpful. Went beyond expectationThanks Jay Baptista

Thanks for the great customer service from Jay when my phone has gone nuts and has chosen not to work anymore, he got me a phone and down loaded all my apps and personal stuff to my phone.Thanks!

Jay was awesome. Helped solve a problem and lowered my bill

It was awesome

After two very disappointing visits we went to the Epping store, we were much happier there. It is ten minutes away by car

Superior service. Ill be back for sure.

Matthew Is great.

It was okay very helpful

Friendly staff and very helpful.

Nice place good service.

Horrible the guy didnt know what he was doing i left without a recpt he said he would email me and never did . do not go there.....everyone that came in that day was pissed and unfortunately the guy waiting on me was the source....

My phone died and I needed a replacement . Janice assisted me in finding the right phone for me.

Cute manager

Great service