Car Star was flexible with our busy family schedule & so accommodating for us. Great folks who were compassionate and friendly. Thanks for helping our family out!

Absolutely a great job in resealing our 2019 Sierra rear window.

Actual repair was perfect so 2 stars for that. However price is really high. My guess is its due to them being in network for many insurance companies. Most of these places overcharge. Also one female rep who answered phone was very rude. I asked to send estimate to agent. She refused. So I had to have insurance agent attempt to get it. Also repair was scheduled over a month in advance however they advised they didnt have parts after we dropped off vehicle and it took over a week. They also dont give rentals so we had no vehicle for that time. Dont feel bad if you need to look elsewhere for repairs. We will be.

They communicated well with us about the timeline for our repairs. Quality work. Easy to work with.

The staff were were very courteous and professional. My car was fixed in a timely manner.

CarStar is awesome! Got my car fixed right away!

You schedule ahead, so I was a little early. Everyone was very nice, and did an estimate on different damage from separate incident due to teen driver, mine. Due to virus I dont go out much and wore mask. Appreciated their sign offering to wear mask if I requested. ***Addl info**..took 2 months due to error, return trip and multiple requests to FINALLY get estimate through to insurance co. Gotta be a more diligent option in the area..

Excellent customer service and work quality

Good service, fast and very helpful. Affordable, will recommend to others!!

They did get done with my car earlier than estimated. I really appreciate that. The car was not washed. That was a little disappointing. . As far as I can tell they did a good job on paint less dent repair

Made my Terrain look like new. Awesome, friendly staff. You can tell theyre a great place because they are always busy!

Car star went above and beyond all expectations. They took my vehicle in AND completed the work within a week; I got it back a month before other major body shops could even schedule for repairs.

My car got nailed by hail this Summer the entire car needed to be repaired. CarStar was recommended by a coworker. These guys we’re amazing from start to finish! Justin went to battle with me insurance company and kept me updated during the entire process and Axel made sure I was taken care of when it came to a rental car. Went above and beyond!. Yes, repairs took longer but that’s expected with the world today. Huge shout out and thank you to you guys!

Great people great service.

So far so good. I went in for an estimate and was very impressed with the professionalism of all I dealt with. CARSTAR hasnt done any repairs on my vehicle, however, Im planning 100% to have them complete the repairs needed on my truck.

I wont recommend them thats for sure and Im not a very happy customer thats all Im going to say

Fast friendly and detail oriented.

Excellent work and done on time

Very friendly staff. Affordable service. They have helped me twice now and Im very happy.

Great business ...took care of our truck after a deer hit us. Very accommodating, professional staff, timely. Will surely recommend.

I spoke with a gentleman on the phone for a simple bumper scrape and he flat out said $2,000 that same day I got an estimate from a excellent body shop for under 700 dollars. Poor communication off the bat made me not want to use this shop.

Would have liked to have better contact. On reaasesment my car was totaled after they had it a week.

They are up front and honest about what the problem is and if or how they are going to fix your vehicle.

We purchased a new Envision from Granite Buick & our excellent salesman, Undre said we should take the car to Carstar for some warranty items done. He assured us they would take excellent care of the car. We found that to be exactly true, thanks to Andrew. From the very first visit he listened & shared our feeling of wanting things done right. He truly makes you feel like its his own vehicle & wants it to be as perfect as the owner. Andrew has excellent customer service skills that seem so natural. We will not only use him for any of our new car needs, but will not hesitate to take our other vehicles to him. We trust him 100% & appreciate his honesty & kindness!! Many thanks!!

The staff was amazing! Axel went above and beyond to ensure my vehicle was fixed properly- going so far as to help me find parts for damage that was unrelated to what I was having fixed at the time.The shop did an excellent job on the repair as well. I would definitely recommend this body shop. I can’t say enough about the outstanding service they provided me.

Amazing quality and communication. They exceeded expectations both on the extensive repair and the timeline. I went there for $8k worth of hail damage. They buffed out scratches and dents that were not caused by hail, cleaned under the hood, and full on detailed the interior for free. Awesome awesome service!!

Was impressed with the estimate amount, which was less than other local shops. I had a problem with how the rear fender was attached. Tessa took care of it very promptly and had everything corrected and even went out of her way to order extra touch up paint free of cost. I would recommend.

My 21 year old daughter was driving from Michigan to Seattle when she had an accident about 60 miles from Rapid City. They were fantastic at this shop. I found them via a Goggle search and were the third shop I called. I was not impressed with the other two. Brian was very helpful and wonderful to work with long distance, very professional and friendly. He helped get my daughter on her way again and worked with me and the insurance company.

Got us in fast, finished it on time. All good.

Great job

Had a few issues with my car, insurance recommended that I take my car here. They do a good job, I have never been concerned about turn around time as long as the job was done right. About 6 months after getting my car repaired an issue came up with some work they did and they stood by their work and fixed it. As long as Im in rapid city Ill always go here.

Ken was exceptional in working with me to ensure everything was done and complete like new! Great customer service!

They did a fantastic job! In fact, my car looks brand new. I would give them a 10 out of 10. It is obvious that they take pride in their work.

Very friendly staff. I went in for a quote and being I needed three quotes for a government Vehicle they also contacted surrounding collision body shops to expedite the process. A lot better service than Abra just up the street.

This place is horrible! I called to get an estimate and they gave me a date TWO WEEKS from the day of my call on which they could actually look at my car! After waiting, I can only assume they gave me someone elses estimate as the one they provided wasnt even for the damages I spoke to them about. When I mentioned this to the estimator he told me he would have to call me back after looking into it. He NEVER called me back. I recommend going to Abra up the street. Not only are they cheaper and more helpful, but also much quicker. I was able to bring in my car the day I called them for an estimate.

Great place to go they gave me an estimate quickly, when some other shops wouldnt.

I took my car in the get the drivers side fender fixed. I had to drop my car off at night and so I wrote down what needed to be fixed on the envelope. They ended up estimating and fixing the wrong side of my car The passenger front fender. And some how lost the paperwork from when I dropped the car off. They did work with me to get the driver-side fixed. But after I picked up my car from getting the driver side fixed there was a tool mark on my brand-new Fender and the seams were not aligned. So I had to take my car back in to get it fixed and after i picked it up they had not reconnected my headlights. I would not recommend this place at all.

Frankly, this place doesnt even deserve one star. They both deceived and lied to me. I asked if they could fix my vehicles mechanical damage only, as I did not care about the aesthetic damage. I was told they could and they would call me with a price quote. After a week I hadnt received a call, so I called them. I was told they had not yet obtained the necessary information and they would call me back. After nearly two weeks I STILL hadnt received a call. I called them again and was told yet AGAIN that they didnt have a price. After reminding them they had my car for nearly three weeks, the man to whom I was speaking let out a very audible sigh and immediately became agitated. I was told once again they would call me back and to my absolute surprise they did. However, they then claimed they couldnt fix the damage they had originally told me they could and that I would need to remove my vehicle. Additionally, they told me they had misplaced my battery and didnt know where it was! After calling back to schedule a tow, they changed their story to, Your battery was stolen. Of course, they had absolved themselves of all responsibility. I will never go to their business again nor I will I ever recommend their services.

Quality work with awesome customer service.

Great people...great service

Great place to get your car fixed and great clean up after done

Very courteous and efficient folks. They did a beautiful job repairing my car.

Best customer service in Rapid City. These guys do a very nice job.

Made an appointment a month ago and they lost it.

They did a great job with our hail damage repair but they took such a long time to finish the job, 3 weeks longer than they told us. Kept telling us next week, next week.

Great service and speedy repairs!

They fixed my truck excellent job with the repairs and paint matching! Stands by their work with a lifetime warranty!

Amazing staff and Back shop crew

Very helpful and friendly!

Great customer service

Friendly staff but not Timely in getting the work done

They talked me through the repair process, didnt keep me waiting and gave me a ride home.

Quick and knowledgeable.

Abra is the best

Quality