Fridge/freezer stopped working, my wife called them and gave them the information about the fridge. model number, what was wrong with it, what it was doing, etc...They came out and looked at it and said that parts for it are not longer made. Ok thats alright, I understand how that goes, no worries. Typically I can still find a part online somewhere in those situations, but if not, I get it, that isnt there fault.What shocked me is that they already had the information about the fridge, and could have already looked up parts availability before hand and let my wife know before coming out.And the deciding factor to never call them again and not recommend them is that they actually charged $100 to drive over and tell my wife what they could have told her on the phone for free...That is very very poor business ethics...In short,They charged $100 to show up and say that parts are no longer made for it and cant fix it, when they already had the information about the fridge over the phone.

When GE used Sears for appliance repair the service was reliable. Since Sears and their service left it went elsewhere. Now K&D Appliance is doing GE appliance repair. Last Thursday we called GE and had a repair for our washer scheduled for 5 days later. On the day of the scheduled repair we get a call from K&D appliance. They tell us they are booked up until June 22 or July. And we would have to pay for our parts. Our washer had a 10 year warranty. If Sears still repaired appliances in Rapid City we would have had our washer repaired on the date given.6/22 the repairman showed up. He had the problem diagnosed in just over 5 minutes. Without opening up the washer. He did several things with the panels. He has me call my wife and tells her that she needs a new washer. He says it would be cheaper to buy a new washer than to fix it. Then he tells her that oil is dripping underneath the washer. He said he noticed this when he lifted the washer. I watched him the whole time and never seen him lift the washer. This guy lied to my wife. He just didn’t want to fix our washer.

Both our HVAC and our refrigerator had issues within months of each other, and K&D were able to help us weeks to months before anyone else could. Both times, the repairmen were very polite and knowledgable, and I never felt that they were trying to oversell me mislead me. They were able to repair my refrigerator and replace my HVAC system in a very timely manner! I would absolutely recommend K&D Appliance to anyone in need of repairs!

Brent was extremely friendly and professional please give him a raise.

Fast and easy refrigerator recycling, thank you!

Repairing a 26 year old clothes washer...have to admit I checked online sellers at the top of the Google ads list first. Couldnt find what I needed after a frustrating 45 minutes online and on hold. Found K & D and they answered the phone on the first ring. Had what I needed on the shelf and at fair prices. A real shop with real people... places like this are where everyone should be buying instead of online mega retailers. Lets keep the home town folks open and successful!

I had a hot water heater leak and called just after 5 during on the coldest week in modern history. The receptionist answered the phone and was very sweet. I was able to get an appointment the next day. Job complete in 20 minutes! Thanks so much!

The first time I called, the employee was more concerned with visiting than repairing the dishwasher. He did not put all of the parts back on after checking it. He also insisted there wasn’t a problem, even though there was or I wouldn’t have called for service. He said if I called again for service within 90 days I wouldn’t be charged. Within 90 days, we needed service again and were charged $90 for a less than 10 minute assistance. will not call or recommend again. Unprofessional attitudes.

John was so quick, professional, and courteous when it came to fixing our washer issues! This was my first time calling K&D, and I’ll definitely be calling them again if we ever need any future repairs.

Repairman very informative I am very pleased and ladies if you need a repairman call Land D also right on time Thank you Mary

Wonderful experience! Very helpful!

Did a thorough inspection and analysis

Thanks to K&D I have a new furnace and central AC!! Cant say enough good about David and Jason! They did a wonderful job and were a joy to have around! Fast, professional, and just plain NICE! Could not be happier! Thank you so much!

Top notch. Service was rescheduled for sooner than original appointment. Technician, John I believe, was super friendly, and took the time to walk through and breakdown my washers inside operations and components. Ill never call anyone else. You shouldnt either.

First thing I want to say is my service from beginning to end was outstanding! I originally called and was booked about a week or so out to have someone come look at my broken washer, but I was called the next day and was offered an opening that came up. This was great because I have two children and it’s not easy going without a washer. I wish I knew the techs name that came because he was VERY professional and polite! He fixed my washer and gave me tips about maintaining and cleaning out the mess from when it was broken. K and D made this very quick and easy on me! Highly recommend this business!

I just had Bob come out and look at 3 of my appliances. He did an excellent job working on them and the price was very reasonable. Will be using them again. Thank you!

Brent and his staff are the best in the business. They have replaced my water heater, serviced my furnace, and even helped me figure out a problem with my range. They are honest, friendly, and their customer service is unbeatable. When it comes to my appliances, I wont call anyone else.

Very honest business. John the repair tech tested three components on my washing machine and determined problem with the least expensive component. Thanks guys!!! Im a senior on social security and they saved me so much money for this repair...thanks again so much.

Best people in the Black Hills. They care about their customers and go out of their way to make sure everything is as it should be!

Great Service.

Kent knew exactly what needed to be done and repaired our refrigerator in a timely manner. The process was smooth and easy! I would definitely recommend K&D.

Outstanding service! Central A/C went out on the hottest evening of June so far. Called the next morning, a Sunday, K&D came right out and replaced a part. Worth every penny of the service call charge. Have used them before for frontload washing machine, dishwasher and ice dispenser. Will give them all our future business!

I highly recommend K & D appliance! Our technician was very informative and friendly. We had our refrigerator compressor go out, a part that was under warranty but back ordered, the week before Thanksgiving, with a household of 5 kids, stress overload. K & D took care of all of the warranty inquiries and when the part did come in it was installed very fast. Thank you K & D for helping us get through this holiday headache and saving us thousands!

Very good

Stopped by today with microwave to be fixed again for the 3rd time and was told to busy,no room for drop off and to take it to Karls and see if they could fix it. $55 drop off charge from K&D. Bet they could make home service call.Disappointed in customer service satisfaction.

Cant say enough about these guys! Ive used them in desperate times in the past. In my last house while my wife was very preganant with twins and our air conditioner quit during the heatwave. Money was tight. It was scary buying a $5000 compressor was financially impossible on the spot. You guys took me at my word and allowed me to make payments. That alone was enough for me to thank you for your philanthropic efforts. However, thats not enough. Without needing to, you most recently took on all the risk on warranty work in which you were not guaranteed payment on so that my family of 7 humans and 3 animals didnt have to spend $3000 on a new fridge (which is exactly what I almost did) When 100% of the labor was covered, you had no obligation other than your own integrity to tell me that and save me enough to buy alot of money to buy more gifts for my kids. I would happily pay what was originally agreed upon for labor. But giving me the perspective of spending that money on spoiling my kids was my Christmas present from you to me me. Thank you guys for being who you are. Merry Christmas.

They were timely, courteous and professional. The repairman that came to my house was friendly and explained everything very well. They will be my “go to” repair company and I have already recommended them to others.

I would strongly advise against using this company. I had initially planned to leave them an outstanding review, so glad I got busy and hadn’t yet. I called them to fix my WORKING but squeaky dryer, they scheduled me a week out. Busy, understandable. Came on Halloween, fixed the squeak cost me $184 for labor and the part. Real quiet dryer I was happy. NOT 48 HOURS LATER I HAVE DRYER THATS SILENT BUT NOW DOES NOT WORK, just tosses clothes around no heat! Reviews indicate I need not be concerned, they’ll make it right I thought. WRONG. Charged me $166 for another part to get the heat back! When I told the repairman I found it unique that the dryer only stopped working after he fixed the squeak he shrugged and said “I understand”. THEN as we are having this interaction THE DRYER STARTS SQUEAKING AGAIN! ??????He said “that’s just gonna happen with dryers”....So now folks, $350 later what I have is a dryer that works...but still squeaks WHICH IS LITERALLY THE REASON I CALLED THEM!One star and would leave none if I could.Call this place if you want ripped off.UPDATE: Got a call from the manager the day after this review was submitted. He excused their performance by saying 1) My grooming profession is to blame for the problem 2) its Samsungs fault for selling products to people they dont care about and 3) His technicians just arent that advanced. Pretty much anyones fault but theirs.All of this only after he became defensive of my comment that their receptionist leaved something to be desired (its his mother apparently).I was even reasonable enough to offer to pay for the parts if he just refunded labor cost as his technician only fixed a dryer he was responsible for breaking to begin with. No apology, no refund. He instead attempted to charge me for a potential third visit. WOW!

Our water heater was starting to leak. We purchased a new one and stopped buy to see when we could have it installed. Following day an estimate was given. And much to my surprise, I got a call the next morning for the installation in the afternoon. Very prompt and courteous service. Will certainly call upon them if other repairs are needed.

Outstanding service and customer care. Highly recommend this group of professionals. We have used them for several years and they are always willing to help.

Awesome work. Very prompt. Repair man was very knowledgeable. Top rate service

Broken washing machine called them up scheduled a service call . Very friendly and great customer service . Definitely recommend them

Professional and courteous staff

Outstanding, professional and timely service! I really appreciated how the technician taught me how to perform some preventive maintenance on my furnace.

Somewhat expensive. $235 with tax to fix my ice maker on my fridge. About $70-80 to look at it, which is typical. $100 for the part (functional knockoffs are about $20-30 on Amazon). And then they charged me an addl $40 for labor; for about 5-10 mins worth of labor, about 4 screws in total. Maybe thats how they bill their hours but I dont recall it being explained to me as such over the phone. I was under the impression, perhaps mistakenly, that the service fee would cover minor repairs, less parts.No problem with the service. Scheduling the service was simple and they were able to get out within the same week. Serviceman showed up on time and was professional and quoted the price to me after assessing the repair. There was no wrong doing on the part of the company. Im just a little miffed by the $40 labor charge. Had I known what was involved and how much I could get a replacement part for, I wouldve just let him on his way, paid the service fee, replaced the part myself, and saved myself $100+.TLDR: seems like an okay company and really my fault for letting him continue with the repair. Just left a bad taste in my mouth bc of the $40 labor charge.

We are full time RVers...traveling across the country. We began having cooling issues with our residential refrigerator on Saturday...4 days ago. We made numerous calls from Elkhart, IN to Rapid City, SD for help. K&D Appliance came to our site at the KOA, Rapid City, SD. Repaired our frigerator in less than an hour. So nice...so professional! We are SO thankful! Give them your business! They deserve it! PS. Camping World and others never even returned our call!

Our dryer went out. We replaced it with an excellent dryer that was used and inexpensive.

Use this company numerous times. Shows up on time.Does the job. Thank you Kent!

These are the only folks I call for any appliance install or service. Hands down they are spot on. From setting appointments, to one stop service. No complaints or concerns.

Very professional! The young man went out of his way to get the job done!

If you want to be ignored for weeks on end and possibly talked to like youre a toddler, than this is the company for you! I, however, wouldnt use them again if they were the last appliance repair people in the world.

Wonderful service always

Thanks a lot!!!!

Worst service ever! Extremely rude to veterans and they damaged my floor while fixing washer. Now they are refusing to fix the damage their worker caused to floor. I will be contacting BBB. Do not go here!

Great People