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Victory Collision Repair, Body Shop
9029 Rochester Ave, Rancho Cucamonga, CA 91730, United States
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Victory Collision Repair, Body Shop
Comments
Ja
Review №1

This place is so great. My car was damaged by a branch that landed on it in a storm. I thought it might be totaled the first place I took it said it would cost $10K to fix, which has to be more than the car is worth. My insurance didnt cover the damage, but Victory Collision Repair, Body Shop worked with me to fix what needed to be fixed at a very reasonable price. You can really tell its a family business -- so much integrity and great work. Ill always take my car back to them for body work.

Je
Review №2

Amazing job. Had a vehicle that was almost broken but the manager Lawrence did an amazing job to repair it and his customer service skills were incredible. If you need something fixed this is the one. Classic cars all in the works. Great job.

Al
Review №3

Someone hit my car on a parking lot and I refer them to Victory, so I took here to have it repair, and I couldnt be more happy on the results. Thank you very much again guys!

cl
Review №4

Just a couple of weeks before Christmas and I get rear ended. To my surprise, Victory is still open and is willing to write up an estimate for my insurance. After coming to an agreement with my adjuster the work begins and only a few days later I am getting a call that the vehicle is finished. I pull up to the shop to a like-new rear end and a detailed car. The guys at Victory not only took care of me, but exceeded my expectations with the timing and detail of the repair. On to finish my last minute shopping! Much appreciated Victory!

se
Review №5

Went to Victory Collision and was immediately greeted with courtesy and attentiveness. Lawrence was helpful and answered all my questions about my repair. He was honest with his pricing and thorough with his work. I went to 5 other shops before this one and no one was as genuine or fair priced as this establishment. They made a bad situation so much better and stress free. Will definitely return to Victory for all my body work needs. Do yourself the favor and go to Victory!

Da
Review №6

We took out a light pole in our 2018 Traverse when another driver veered into our lane. The entire front end, windshield and top of the car was damaged. The Victory crew were fantastic. GM was coming off a strike which impacted the ability to get parts. While the insurance company tried to pressure Victory to get used parts they refused and made sure we received genuine brand new parts. Couldnt be more pleased with the service, understanding and professionalism. Will tell everyone I know about them and recommend them without hesitation. Thanks Lawrence and the entire crew for making a tough situation as best as possible under the circumstances.

Ti
Review №7

The service was great. the repair was so good nobody would ever know my car had be in a accident

Ka
Review №8

This shop is awesome and professional. Took care of my truck and explained the process of an insurance claim. And loved the fact that he stated he produces quality not quantity. My insurance claim sent me a list of approved shops by them, and read the reviews on the recommendation of shops. Was not impressed with the shops they have sent me. I did my homework and chose Victory collision repair.1. Great customer service2. Shop is very clean and professional.3. They did a great job on my 3500 duallyI am very impressed and happy with the job they did.Rick thank you for going the extra mile and helping out by baby girl (3500). I treat my truck like a baby.I highly recommend this shop to anybody out there.

Ho
Review №9

HONESTLY THE MOST AMAZING EXPERIENCE EVER ! Can not express how greatful I am to have come across this shop a couple of year ago. I’ve been in a series of unfortunate accidents and every single time I’ve brought my car here and I’ve got it good as new !!! Nevertheless I posted some pictures on yelp to just show the quality of work !

so
Review №10

Just picked up my 2014 GMC Sierra for some work done on my passenger rear door we’re I was backed into. This shop is amazing the job came out impeccable, Rick the shop owner is professional and courteous and his shop is ran professionally and is clean and organized. Lawerence the shop manager is also very professional and he is an expert at his craft if your looking for a top notch collision repair shop like I was, look no further the Victory collision repair.

Yo
Review №11

This place is great! My car was a total reck when I dropped it off. Let me just say I was not disappointed when I received my car. It only took them a week to fix my car completely. It looked totally brand new! I was shocked and amazed how amazing of a job they did. I would recommend this place to anyone your car will be in very good hands! Thank you victory collision repair

lm
Review №12

Very nice place. They did a great job on my Honda Oddesey which looks like a new car. Exceeded my expectations.

Lo
Review №13

Very satisfied with the work it was done on my 2015 camaro had some scrathes in the paint very friendly staff i will highly recomend this place i will come back in the future if i need their services

Jo
Review №14

Clean shop.. very profesional

D
Review №15

Awesome job Awesome place! Was referred by someone in my family. They were very happy as well.

Al
Review №16

Definitely the best body shop in rancho. They fixed my car as good as new, the staff is very nice and the process was so quick and simple. They returned my car to me looking brand new and very clean, Everyone is very helpful and friendly. Definitely recommend this body shop to everyone.

Fl
Review №17

Great customers service, reasonable pricing defiantly recommended, honest people I wouldnt go anywhere else. There shop is really nice, clean, and professional ! Im so glad I found them :) try them out and youll feel the same !

Br
Review №18

Great place to have your vehicle fixed and they also repair RVs

ro
Review №19

Would highly recommend, great and fast service.

Da
Review №20

I am one of the victims to choose Victory Collision Repair in Rancho Cucamonga to have my auto body repair done there few months ago.I was having a same issues that they charge me a storage fee after an estimate was done.This is not an acceptable practice for a written estimate. Very dishonest body shop service center.No signs were posted for the storage fees. On top of everything else, the body work that they did on my car was not acceptable. Over spay of paint in some areas of my fenders, paint colors did not blend into my newer car. The doors looks like it is not completely finished, rough spots and some new scratches appears when I come pickup my car. Did not even received a call from them when my car was ready. What a horrible job for the price that they charged.Over charged and dishonest. No written warranty card for the body work that they performed.NOT RECOMMENDED !!!

Il
Review №21

Victory collision is the best!! I took my car in because some lady hit me while I was at a dead stop. They needed to repair the back left side of my car. I took my car in Tuesday morning and I just picked it up today (monday.) I have to say that my car looks even better than before I got into the accident. Its GORGEOUS. They repaired the damage and even painted over little scrapes I had at the front of my car that had nothing to do with the accident. I was extremely happy with their customer service and if I ever get into another accident, I am definitely bringing my car back here. Spoke to ricky, hes the manager, hes the one who gave me this great deal.

Ca
Review №22

I took my Range Rover to Victory collision and Im very satisfied on the job that they perform on my vehicle, they are very professional and there prices are very competitive, I will recommend victory to anybody that need a collision repair.

Jo
Review №23

If your looking for an honest body shop whos always looking out for you when dealing with your insurance company, Victory Collision Repair is the place.Besides great service and beautiful work, the personal touch and understanding I received at Victorys relieves the stress of having an accident.

Ga
Review №24

My 04 gto was hit on the passenger rear quarter panel. The suspension was damaged as well as the wheel and tire. Not an easy fix at all. I was very nervous on which body shop to take my car to, because I am very particular in who works on my car. I drove around to several body shops in the near by area and would not even consider most by the way the shop looked and what kind of projects they had going on. I found Victory to have good reviews and saw most of there cars they repiar were higher end. I decided this would be the place i would take my car to.I talked to Carlos who was very friendly and professional. We talked about how the repairs would be executed. I explained how I expected my car to look better then before the accident and the suspension to be back exactly how it was. I also ask them to repair and paint a couple other parts of the car.It took a little longer then i expected. But found out they ended up painting almost the whole car which i wasnt expecting. But after seeing how it came out I am very glad they made the decsion to do it because it looks like a new car. It was definitely the right thing to do. There were alot of small dents, dings and imperfections around the car before that I always noticed and now they are all gone! I also got a very good deal on the work. They also replaced the suspension components that were damaged and installed the after market bushings that I had on before. The suspension and camber issue was fixed which i was really worried about.I would definitely recommend Victory to some in my shoes. I thought my car was totaled. Overall my car is better then before. Very pleased with the quality of this repair. Thanks again Carlos!

St
Review №25

My wife had recently been in an accident where a driver rear-ended her Prius car at a red light. I contacted my insurance company who recommended a low rated review repair shop which I declined taking my car to. Instead, I brought my Prius to Victory Vehicle Collision Repair on August 30, 2017 after reading several Google reviews online stating their service and quality were good. However, I learned the hard way – DO NOT bring your vehicle here for body work. Their customer service and professional quality are POOR. All things considered, I am profoundly displeased with their dishonesty, unforthcoming service, and hidden storage and labor charges.Before definitively getting repair at this shop, I was approached by Rick who specifically stated there would ONLY be an upfront fee of $350 for a tear down with NO hidden fees. Unsuspectingly, I believed him; I read over and signed the contract and agreed to the teardown fee. Nowhere on the contract did it state any hidden fees or any future hidden fees that would be applied towards the final estimate total. Again, BEWARE. After receiving the total estimated cost to repair my car, I did not find it comfortable to have my car repaired there. I noticed that they had a skeleton crew - no customer service and no support at the front desk. I requested that my Prius be reassembled after the teardown was done as I was intent on taking my Prius out of the shop so I could find an estimate elsewhere.Rick attached a hidden storage fee of $195/day for having my car there for 5 days – amidst the body damage estimate. I was disconcerted by the additional storage fee they added to my tear down. As a result, I consulted with Rick and another manager, Carlos, regarding the storage fee. I pointed out that there was no sign displayed at the front desk or in the contract of the suggested charges they were billing me for. I also voiced they never verbally told me of the suggested charges until I after I requested to pick up my car after the tear down estimate was completed. I disagreed with the hidden storage charges and inquired they should be removed. There was no room for negotiation – it was either I pay the money or my car stays. I felt manipulated.When I showed up at the shop to review the documents again with Rick, a sign was posted presenting their rates and charges. When I returned with the insurance paperwork 3 days later, the sign was removed – shady operation. To settle matters, I circumlocuted the fees by agreeing to have my car repaired there and my insurance company would compensate me for the costs.NOTE: Rick and Carlos are NOT customer friendly; they will NOT acknowledge your complaints. Instead, they will take the egotistical position that the customer is somehow at fault for any problem you address to them. They are very defensive if you tell them that parts were reassembled incorrectly or plastic clips were missing to secure sections.I visited the shop two times, October 19 and 23, after being contacted that my car was complete and ready for pickup. Each trip I took, I noticed distinguishable areas of incompletion on my car due to poor repair execution. Prior to having my car repaired, Rick and Carlos assured me that the Prius would look good as new. Through much confrontation on requesting a full, professional service done, I chose to pick up my car on October 25, 2017 because I was truly repulsed with their business; anyone can clearly tell that after their “full repair” was done to my car, it still looked like it had been in an accident. There were new scratches and dents that had not been there prior to taking it in for an estimate.In short, my car was there for almost 60 days and it was still not up-to-par at the end. The final cost of our minor rear end damage was over $7000 – completely overcharged to the insurance company. I will NEVER return as a customer and will absolutely NEVER give a referral to this place.

Ri
Review №26

Highly recommend this shop! They took great care of my fiance and I after being rear ended in our Miata! Professional and responsive service, que bueno!

Jo
Review №27

Recently I took my car to Victory Collision and had some accident damaged repaired, there service was beyond excellent, I had taken my car to other locations and the service was no great, I would defenetly recommend this body shop to all my friends and family members.

Jo
Review №28

I dropped off my Lexus about 3 weeks ago, I just got it back and everything is in perfect condition. The staff was very friendly and knowledgable, and took care of any questions or concerns I had. if you want a quality job done the only place I would recommend bringing your vehicle too Victory Custom Paint in Rancho Cucamonga where they wont try to screw you, they are more than fair with their prices, and will make your car look factory again, I will always do my buisness with Victorys and nobody else, Rick the Manager took some of hes time to show me, some of the collision repair that they were doing in another cars and I was impressed, thats why I decided to live my car there because i knew my car was in a good hands. Thanks again guys. . . . .

Ma
Review №29

They are so friendly and do a very good Job

Os
Review №30

I would not recommend this location, my experience here was horrible, the manager was very rude and the work was not completed

Dc
Review №31

I cant say enough good things about this place.

Nb
Review №32

Excellent work, and the job was completed on time.

BO
Review №33

Highly recommended

Jo
Review №34

Quick

Information
8 Photos
34 Comments
4.4 Rating
  • Address:9029 Rochester Ave, Rancho Cucamonga, CA 91730, United States
  • Site:http://victorycollisionrepair.com/
  • Phone:+1 909-484-4277
Categories
  • Auto body shop
  • Auto dent removal service
  • Repair service
Working hours
  • Monday:8AM–5PM
  • Tuesday:Closed
  • Wednesday:Closed
  • Thursday:8AM–5PM
  • Friday:8AM–5PM
  • Saturday:8AM–5PM
  • Sunday:8AM–5PM
Accessibility
  • Wheelchair accessible entrance:Yes
Planning
  • Appointments recommended:Yes
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